Care Homes Owned by Harbour Healthcare Ltd

My elderly mother went to live in Clumber House 6 months ago suffering with anxiety. The nurses and staff have been excellent with her and she is now happy, safe and content. The home is kept lovely and clean and all the staff are approachable, friendly and helpful. I am happy in the knowledge that she is being well taken care of.

I am always kept informed of any changes in her general health and any changes to medication are discussed with me.

When choosing end of life Care, we chose Northlea Court carehome. In my opinion Northlea Court offered the specialist care, my sister required. The staff at Northlea Court are amazing, they provide fantastic Care, they are very welcoming and will go that extra mile for residents and family. I would highly recommend Northlea Court Carehome

My father has been at Riverside Court for nearly a year and he has settled better than I dared to hope he would, after living in his own home in London till the age of 90. He is really comfortable and content at Riverside Court and he loves hearing the singers who often visit. Some of the carers go above and beyond, e.g. when his partner visited recently, they arranged a special table so they could eat together in the lovely sitting room.

We feel very lucky to have found this superb home and would fully recommend it. Thank you to Managenent, Nurses and caring staff for your continued efforts. It is very much appreciated.

We cannot thank you enough.

Thank You

The staff are so friendly and welcoming and always listen to us when we have concerns over my nan

It is always a lovely visit now as mum is back to her witty fun and cheeky person that she was before this terrible dementia took its hold of her . Staff always seem happy and always welcoming to us as a family on our visits . Usually offering a cup of tea and biscuits that we can have with mum on our arrival . Even though they are all so busy all of the time .

I am unable to comment on the meals and I did give a rather negative comment for activities because when I first looked round the care home I was shown lots of different possibilities but Beena hasn't been involved with any of them I know that she isn't very active but there are occasions when she could be taken down to join a group.

ALL of my mums care needs are met with individualised , compassionate and professional care. Staff are very aware of her needs and her personality and always respond to her in a very caring and professional manner. Family are always made aware of any changes to her routine and needs and are always made very welcome in the home. Thank you everyone.

My Uncle stayed here for months and the girls looked after him like angels because thats what they are angels Nothing was a problem to any of them They were kind curtious and overall just brilliant they couldn't of done any more for him. All the staff are very professional and the food was very good he loved being here. thank you.

- Personal grooming for Mum can be challenging as she is scruffy but more could be done to keep her clean + tidy (food stains, nails etc)

Activities are good staff friendly & helpful

My mum loves music and they were playing sounds of the 60s in the dining room. I have overheard staff talking to mum when I arrive and it's always been with kindness and care. They completely understand her needs and have taken time to know what she likes in terms of activities and meals. I am so pleased she's somewhere so lovely.

On a recent visit to my friend, I visited her husband in this well organized home, the staff were cheerful, effecent and very welcoming he was obviously well looked after and appeared very content, which was lovely to see.

Our lovely friend has sadly had to move into care after a hospital stay. Since being there he looks better. He is clearly well cared for and all the staff we have met have been kind and helpful. The home is very clean and well presented. Our friend enjoys the food and likes the staff. Overall we are reassured by professionalism of all the team. Thanks to you all.

My husband is so well looked after.The carers are so friendly and caring.The food is excellent. Nothing is a trouble to any of them from management nurses and carers. They gave him a lovely birthday.He settled in well.I would highly recommend.

They also include the families, which is very important, because they are also part of the care of their loved ones.

All staff go above and beyond with care of all residents at Ty Eirin Care Home, the care is outstanding. Hygiene, cleanliness, daily routine is always great. Entertainment for residents keeps their minds stimulated and active, they always have singers residents love, exercise, afternoon teas for residents and families and so many more events for residents and families