Care Homes Owned by Care UK in East Sussex
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Care UK are showing below.
View the details of all 192 locations (with 15103 reviews) owned by Care UK
Care UK Locations in East Sussex (2)
Bowes House
9.8
190 reviews
25 Battle Road, Hailsham BN27 1DU
"Following a challenging hospital stay, my mother was admitted to Bowes House for a six-week period of rehabilitation, which has since…" Read all 190 reviews
Location Type Care Home
The skilled team at Bowes House provide expert nursing, residential and specialist dementia care on a permanent and respite basis. They also offer compassionate end of life care. Residents can enjoy newly refurbished facilities, including beautiful… Read more about Bowes House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 90 Rooms
- from £1,733 / week
Heather View
9.7
145 reviews
Beacon Road, Crowborough TN6 1AS
"Very pleased with the way my mother is looked after. Staff are very good and helpful. It is very clean and has a lovely atmosp…" Read all 145 reviews
Location Type Care Home
Heather View in Crowborough offers high-quality care in luxury surroundings. The dedicated team works hard to provide respite and permanent residential, nursing and dementia care for older people. They also offer compassionate end of life care. The… Read more about Heather View
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 74 Rooms
- from £1,887 / week
Care UK Reviews in East Sussex (335)
9.7
Care UK has a Group Review Score of 9.7 (9.704) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Review of
Bowes House
from Sam G (Daughter of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following a challenging hospital stay, my mother was admitted to Bowes House for a six-week period of rehabilitation, which has since transitioned into long-term care. Her needs are complex and require specialist nursing support. Although the staff were initially unprepared for this level of care, they
actively sought specialist training to accommodate her requirements, thereby enabling her continued residence at Bowes House. Without such training, she would have required readmission to hospital.
The staff provide high-quality care and foster an inviting environment for families. Residents benefit from engaging activities, and family participation is encouraged. The coffee lounge offers visitors a comfortable space to enjoy refreshments.
I am deeply appreciative of the staff's commitment and professionalism throughout my mother's time at Bowes House.
The staff provide high-quality care and foster an inviting environment for families. Residents benefit from engaging activities, and family participation is encouraged. The coffee lounge offers visitors a comfortable space to enjoy refreshments.
I am deeply appreciative of the staff's commitment and professionalism throughout my mother's time at Bowes House.
Reply from Lisa Phillips, Reviews Team at Bowes HouseDear Sam,
Thank you so much for taking the time to leave us a review. Here at Bowes House we hold ourselves to a high account and we are very glad to hear that we have met this in your experience.
It is a privilege to look after Mum and we are so pleased we have been able to support Mum, and the family, with the transfer into long term care, which we know is not always an easy transition.
Kind regards
Lisa
Thank you so much for taking the time to leave us a review. Here at Bowes House we hold ourselves to a high account and we are very glad to hear that we have met this in your experience.
It is a privilege to look after Mum and we are so pleased we have been able to support Mum, and the family, with the transfer into long term care, which we know is not always an easy transition.
Kind regards
Lisa
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Review of
Bowes House
from David C (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can only speak very positively of my Mum's experience of two-weeks respite at Bowes House. Having been diagnosed with several health issues, and the hospital not having any beds, my Mum required urgent nursing care. We thought respite would be the answer. Bowes House arranged an assessment and my
Mum was moved in within 24 hours. With the loving and professional care she received she has fully recovered and is returning home. Both my Mum and Dad have been fully supported. Staff are caring, professional and very friendly. Mum and Dad feel like they have made new friends and are looking forward to attending the activity sessions soon.
Reply from Lisa Phillips, Reviews Team at Bowes HouseDear David,
Thank you for taking the time to share your experience with us, here at Bowes House we do hold ourselves to a high standard and I am pleased to hear that your experience was a good one that met your expectations. Lovely to hear that Mum and dad have made new friendships and we look forward to welcoming them both back to some of our activities in the future.
Kind regards
Lisa
Thank you for taking the time to share your experience with us, here at Bowes House we do hold ourselves to a high standard and I am pleased to hear that your experience was a good one that met your expectations. Lovely to hear that Mum and dad have made new friendships and we look forward to welcoming them both back to some of our activities in the future.
Kind regards
Lisa
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Review of
Heather View
from Amanda H (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Always received in a friendly manner. Mum seems to be well looked after and is settled. The food is good and we are grateful to be included when we visit. It is always nice to bring out dogs and everyone is kind.
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Review of
Heather View
from Therese S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the way my mother is looked after.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
Staff are very good and helpful.
It is very clean and has a lovely atmosphere.
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Review of
Heather View
from Kathy F (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is always well cared for and treated with dignity and kindness, even when she is difficult. The home and facilities are beautifully kept, and I always feel relaxed and welcome. The food is lovely, and there are lots of activities and entertainment offered to the residents.
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Review of
Heather View
from Emma L (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent care of the father.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
Lots of activities.
Staff are kind & caring.
Clean & tidy rooms - including communal areas.
Entertainment is great.
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Review of
Heather View
from Gary M (Nephew of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I always receive a warm, friendly welcome and I have been made to feel part of the home's family! The staff are amazing, especially in the reception. The initial warm welcome is second to none.
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Review of
Heather View
from C B (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy that my father is well cared for and settled. He seems content, and that is also how visitors see him. Sometimes his personal items go missing, so we can't leave his food treats out for him - but then he doesn't see them. - This is a little bit sad.
It can be difficult to talk to him in
It can be difficult to talk to him in
the common areas because the music is too loud.
Staff are always welcoming and helpful.
Staff are always welcoming and helpful.
Reply from Samantha Debenham, Reviews Team at Heather ViewThank you very much for taking the time to share your feedback with us. We are pleased to hear that your father is settled, content, and well cared for, and that this is reflected in how he presents to visitors. His comfort and wellbeing are always our priority, so your reassurance means a great deal to our team.
We appreciate you raising the points about personal items and food treats. Unfortunately, within a dementia care environment, items can sometimes be moved or misplaced unintentionally, and we understand how sad it can feel when this affects your father’s enjoyment. We will reflect on this and continue to look for ways to support residents in safely accessing their personal items.
Thank you also for highlighting the concern regarding music volume in communal areas. We are sorry to hear that this has caused some communication difficulties. Music is often used therapeutically; however, we recognise the importance of ensuring it does not make communication difficult. We will share this feedback with the team and review how we manage sound levels to better support conversation and meaningful interaction. We have several other spaces that can be used if you prefer more private time to spend with your father.
Finally, we are delighted to hear your kind comments about our staff. Creating a welcoming, supportive atmosphere for residents and families is very important to us, and your words will be shared with the team.
Thank you again for your thoughtful feedback. Please do not hesitate to speak with us directly if there is ever anything you would like to discuss further.
We appreciate you raising the points about personal items and food treats. Unfortunately, within a dementia care environment, items can sometimes be moved or misplaced unintentionally, and we understand how sad it can feel when this affects your father’s enjoyment. We will reflect on this and continue to look for ways to support residents in safely accessing their personal items.
Thank you also for highlighting the concern regarding music volume in communal areas. We are sorry to hear that this has caused some communication difficulties. Music is often used therapeutically; however, we recognise the importance of ensuring it does not make communication difficult. We will share this feedback with the team and review how we manage sound levels to better support conversation and meaningful interaction. We have several other spaces that can be used if you prefer more private time to spend with your father.
Finally, we are delighted to hear your kind comments about our staff. Creating a welcoming, supportive atmosphere for residents and families is very important to us, and your words will be shared with the team.
Thank you again for your thoughtful feedback. Please do not hesitate to speak with us directly if there is ever anything you would like to discuss further.
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Review of
Heather View
from Ralph B (Son-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dad has received excellent care in his first year in Heather View. Mom died in June, and the staff have been consistently kind and supportive. They are extremely patient with Dad's repeated questions about Mum's absence.
I don't think we could have found a better place for him with his complex needs.
I don't think we could have found a better place for him with his complex needs.
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Review of
Heather View
from Deborah F (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Heather View for just over a year. There have been some minor 'teething' issues, but generally everything has been very good. Minor interactions with cloths being lost, hearing aids not working, etc, but once raised, these have been addressed. Mum is very happy, even referring to it
as 'her lounge'. So generally, very happy with the care and attention she receives.
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Review of
Heather View
from L W (Relative of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found the experience of having a relative at Heather View to be very positive. The staff have been friendly and kind. I know that I can receive help and advice if I need it, and my relative has settled very quickly into an environment very different to their own home.
It is a comfort to know
It is a comfort to know
that medical support is quickly available from the home as well as the local GPs.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
The monthly meetings are useful and connect us to the management team who are keen to be available and helpful.
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Review of
Heather View
from S E (Son of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are friendly and very caring and make the whole family feel welcome and at home. Heatherview is a lovely home, it is always clean and the rooms are modern and very comfortable. Every effort is made to help the residents settle in and to enjoy their time there.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you for your kind words and taking the time to share your experience. We are delighted to hear that you and your family feel welcome and at home at Heather View. Thank you very much again.
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Review of
Bowes House
from L S (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father has been in Bowes House for nearly a month now. He suffers from Alzheimers and needs constant supervision.
When visiting him I have been greeted by friendly staff ready to inform me about his wellbeing. I can see that he is well cared for and looked after. The care staff are always
When visiting him I have been greeted by friendly staff ready to inform me about his wellbeing. I can see that he is well cared for and looked after. The care staff are always
kind and reassuring to him.
The home looks clean, tidy and well maintained.
There seems to be lots of activities for the residents to participate in if they wish.
My father is enjoying the food offered and looks forward to meal times. I notice that he always has snacks and drinks when he wants them as well.
The management have been very helpful and informative with their advice to me.
The home looks clean, tidy and well maintained.
There seems to be lots of activities for the residents to participate in if they wish.
My father is enjoying the food offered and looks forward to meal times. I notice that he always has snacks and drinks when he wants them as well.
The management have been very helpful and informative with their advice to me.
Reply from Lisa Phillips, Reviews Team at Bowes HouseThank you so much for taking the time to share your positive experience with us online, we hold ourselves to a high account here at Bowes House, so we are really glad to hear we have met that, and that you have had such a positive experience.
Kind regards
Lisa
Kind regards
Lisa
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Review of
Heather View
from Carole D (Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been in Heather View for nearly 3 years, after losing my husband of 60 years. The staff have looked after me so well bringing me up from very dark places at times. The food is good and there is plenty to do if I want to! I have lived in the area for 55 years and find I am meeting up with old
friends. Love our garden and look forward to the summer coming!
Reply from Amy Gullett, Reviews Team at Heather ViewThank you so much for sharing your experience. We’re truly honored to have supported you over the past three years and are delighted to hear that our team has been able to provide care, companionship, and comfort during such a significant time in your life. It’s wonderful that you enjoy the food, activities, and our garden, as well as reconnecting with old friends in the community. Thank you again for taking the time to write this review.
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Review of
Heather View
from Patience H (Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
When we pulled into the entrance of Heather View 16 months ago I was not amazed with the rather austere building but once inside it was very different. A warm welcome, light, bright décore greeted me. I was genuinely taken back by the lively atmosphere. Whoever planned this layout certainly knew what
they were doing. I was very taken with the facilities that we could use and enjoy. What a treat! No more empty, lonely evenings. Since being here I have enjoyed listening to a wide range of singers, taking part in special events and entertaining my friends and family.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for sharing your experience and reflections. We’re delighted to hear that, once inside Heather View, you felt welcomed by the warm, light, and lively atmosphere, and that the layout and facilities have enhanced your time with us. It’s wonderful to know that you’ve enjoyed the variety of entertainment that is offered at Heather View.
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Review of
Heather View
from S L (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As soon as myself and another member of our family, we were really very impressed with the home as soon as we walked through the doors.
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want
Light, clean, comfortable very warm and inviting. We had looked at other homes in the area, and they were very disappointing. Where you leave your family you want
them to be well looked after, comfortable, and this what I've found by placing our sister here. She has settled in very quickly and loves all the staff. Well done Heather View and thank you for accepting our sister into your care.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for taking the time to share your experience. We’re delighted to hear that you felt so positively about Heather View from the moment you arrived and that our home felt welcoming, comfortable, and inviting. We understand how important it is to trust those caring for a loved one, and we’re honored that you chose Heather View. Thank you for your kind words.
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Review of
Heather View
from Maxine H (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum enjoyed her respite stay at Heather View care home, she laughed and made lots of memories here, the staff were amazing with her, she felt safe here. Overall the best care home, I highly recommend it.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for taking the time to leave a review. We’re delighted to hear that your mum enjoyed her respite stay at Heather View and that she felt safe, happy, and well cared for during her time with us.
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Review of
Heather View
from Chris L (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Heather View is a five star care home. Mum has been a resident for five years ow and has had exceptional care throughout that time. She is treated with extreme dignity and love from all the staff at all times. I cannot recommend Heather View enough if you want your loved one to be looked after in the
most caring environment as possible. It really is a home from home.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for your wonderful review and continued trust in Heather View. We’re truly honored to have supported your mum over the past five years and are delighted to hear that she has consistently received exceptional care. Treating our residents with dignity, kindness, and compassion is at the heart of everything we do. Thank you for your heartfelt recommendation.
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Review of
Heather View
from Gill G (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been @ Heather View for 3 months - settled in very quickly and is loving all the wonderful staff and "busyness".
The transition from his home of 55 years was so much easier than I had thought it would be!
Well done everyone!
The transition from his home of 55 years was so much easier than I had thought it would be!
Well done everyone!
Reply from Amy Gullett, Reviews Team at Heather ViewThank you so much for your lovely feedback. We’re delighted to hear that your dad has settled in so well and is enjoying the atmosphere, activities, and support from our team. We understand how significant a transition this can be, especially after so many years at home, and we’re pleased that we were able to make this move as smooth and positive as possible. Your kind words mean a great deal to everyone at Heather View — thank you for sharing your experience.
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Review of
Heather View
from Tracy R (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I ask mum if she likes Heather View she describes it as a "comfort blanket". You couldn't ask for more than that. Mum is well looked after and happy, the staff are fun and welcoming and it's always a pleasure to visit her.
Reply from Amy Gullett, Reviews Team at Heather ViewThank you very much for sharing such a lovely review. We’re truly honored that your mum describes Heather View as her “comfort blanketâ€? — that means a great deal to us. We’re delighted to hear that she is happy, well cared for, and that you always feel welcome when visiting. Thank you again.
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Awards / Recognitions (141)
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