Care UK in East Sussex | 2 Care Homes

Review of
Bowes House
from Sue C (Daughter of Resident) published on 17 August 2025

Submitted via Website • Report

Overall Experience

My Dad has been at Bowes House for respite care for a few weeks and we've just extended his stay with every hope to make it a permanent home for him. My Dad has settled so well and we can see a real improvement in him. The whole team at Bowes House have been exceptional, so caring, friendly and

supportive to us as well as Dad. Everyone knows his name and greet him with a smile and friendly chat. We know he's safe and well cared for. I can't recommend this home highly enough.

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Review of
Bowes House
from Elaine C (Power of Attorney of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

My stepmother has been a resident at Bowes house for 2.5 year now, although the association with Bowes began months before this when she decided to move into residential care. Despite being towards the end of the Covid pandemic, communication was excellent form day one. The care that my stepmother receives

is second to none, both personal and social. Having worked in Health and Social care for much of my working life, I feel I can say this with authority.
The care goes well beyond physical needs, ensuring that individual resident's social interests are well met and exceeded. The staff at Bowes go out of their way to provide a huge variety of activities from music, to art, board games to exercise classes. Religious needs are also well met. Significantly, the recent Care UK's granting wishes charity project is enabling to attend an opera. It was no mean feat for the staff at the home to arrange the tickets, wheel chair taxi and two carers to enable her dream to come true.
I highly recommend Bowes.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Elaine,
Thank you so very much for taking the time to leave us feedback about your experience, we always strive to provide the very best care and lifestyle for residents at Bowes House Care Home - Care UK and we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, it really is a pleasure and a privilege to care for your loved one.
Many thanks
Lisa

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Review of
Bowes House
from Mark B (Son of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Warm, welcoming, friendly and caring staff in a beautifully equipped care home, with excellent management. Residents all seem very happy with a relaxed atmosphere. Plenty of daytime activities for residents to take part in, very good food selection at mealtimes. Comfortable and well equipped rooms.

Well worth a visit to see for yourself!

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Mark
Thank you very much for taking the time to leave us feedback about your experience.
At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and sharing your experience with us.
Many thanks
Lisa

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Review of
Heather View
from S L (Sister of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

From when I saw the open evening advertised outside Heather View I was intrigued to see what this care home was like . This was something that I wanted to find out for my sister.
As soon as we went through the doors myself and 1 of my brothers we were very impressed with the facilities in the Reception

area. It was very comfortable and spacious.
We couldn't stay till the end of the as my sister wanted to leave.
I was contacted shortly after and was invited if we would like a show around which we were very happy with.

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Review of
Bowes House
from Norma D (Wife of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Lovely, modern care home. Very tastefully furnished. Friendly and helpful staff. Great facilities and excellent food. Rooms very nice with private patio area. Lot's of activities for residents.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Norma,Thank you very much for taking the time to leave us feedback about your experience, at Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you so much for taking the time to share your positive experience, it was a pleasure and a privilege to care for your husband while he was staying with us and we hope that he may come and stay again in the future.Many thanks Lisa

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Review of
Bowes House
from R M (Wife of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My husband was admitted for two weeks respite care . He said he was cared for well and treated with respect .He enjoyed the food and entertainment.
The room was large and en-suite.
I was kept informed by the staff and manager on how he was progressing .
So pleased to have found Bowes House

.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi, Thank you very much for taking the time to leave us feedback about your experience, we are so pleased to receive your very positive feedback and it was our pleasure and privilege to be able to care for your Husband for his respite stay.At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you so much for taking the time to share this with us and others we very much appreciate it.Many thanksLisa

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Review of
Heather View
from A A (Wife of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience

I had not intended to visit my husband much, whilst he was there, it was a respite for me. However, I was not totally happy with the level of care on the nursing wing. I felt I was always chasing, reminding and asking - my husband often left naked.
The home, whilst very fancy front of house, is tired

& lacks attention elsewhere. Wheelchairs are broken, bits missing, cutlery dirty & cheap. Food satisfactory but cold, on cold plates.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you for sharing your thoughts regarding Heather View. We are incredibly sorry to hear that this has been your experience in our home.

We are sorry to hear you were dissatisfied with the level of care provided. Our staff work hard to support all residents to the best of their ability and ensure that all their individual care needs are met.

Furthermore, our maintenance staff always complete routine checks of all equipment used by residents to confirm they are safe for residents to use, we are sorry to hear that you perceived a piece of equipment which was potentially unfit for use.

In addition, we pride ourselves in ensuring that all residents are satisfied with their meals at mealtimes and have a wide variety of meals to choose from. If any concerns regarding food are raised to staff, these are always rectified promptly. We apologise if you did not feel you could approach staff regarding this. We want to assure you that our team are always here to help residents and their visitors to ensure they are comfortable and satisfied in our home.

The Home Manager is always available to discuss any concerns and is always happy to address these efficiently and effectively. We understand that the Home Manager has reached out to you since to address your concerns written here.

Once again, thank you for sharing your feedback regarding Heather View. Your input is invaluable to us and allows us the opportunity to grow and develop the standard of care we provide.

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Review of
Bowes House
from Keith C (Son of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My sister and I are mum's carers. Mum's 97 and whilst reasonably independent still needs looking after. Bowes was just what the family needed whilst my sister was in Canada visiting her daughter. Continuous caring by me would have been just too much for me, she being in Bedfordshire and me in East Sussex

and away from my family when caring. So respite care for a month was as much for me as it was for her.

The people at Bowes were all wonderful during her months stay and the facility first class in every respect. I would have no hesitation in arranging future respite care at Bowes if circumstances required.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Keith,Thank you very much for taking the time to leave us feedback about your experience, it was our privilege to look after Mum.At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we hope we can support you and Mum again in the future.

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Review of
Heather View
from Jono D (Son of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

2 and half years ago , my Dad who cared for my mum passed away!
Mum who has had to deal with M.S for over 20 years and has lost her mobility asked me to look for care homes in Crowborough and particularly expressed an interest in Heatherview.
Fortunately rooms were available and within a week of

Dad passing Mum had moved in.
We both from day one have had no regrets over this decision, indeed through the care, activities , balanced diet , Mum from being a prisoner in her own home is now having an enriched life in her latter years, going forward I have no worries about the care mum receives , the carers at Heatherview are awesome and are more like close friends.
They are very attentive and great at communication, they really do care and that is so important to us!

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Review of
Bowes House
from Loraine B (Daughter of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

Bowes house care home have been very welcoming to my father which has been there since January for assessment.
Staff very friendly, facility's very clean and very smart .I feel not only is my dad getting support but also me . Bowes house are trying to accommodate my dad with his hobbies but my father

does not really like to join in , After visiting other homes nothing comes near bowes house .

Reply from Lisa Phillips, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience, at Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.We know that having a loved one in a care home is a huge change and can be difficult not just for the person in care but for the family too, we always do our very best to try and ensure that we offer the support and reassurance that the whole family needs to make the transition as smooth and supportive as possible.Thank you for your time, we really appreciate you sharing your experience with us.

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Review of
Bowes House
from Sarah B (Wife of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

My husband has now been at Bowes House for 9 months, recommended by an Eastbourne home that couldn't cope with him. His dementia has been managed with competence, kindness, empathy & respect; every challenge met with a solution based approach. As a carer it is a huge & dreadful decision to place your

loved one in another's care, you are left with senses of guilt for "putting them in a home" and inadequacy that you couldn't cope. I can now see that this wonderful team of compassionate people are providing him with a better quality of life than I as a sole carer could hope to give. Thank you to everyone at Bowes, the culture of kindness and competence is evident throughout the home. I highly recommend Bowes House.

Reply from Lisa Phillips, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to be able to support you and your husband, to help ensure that you both have a fulfilling life and the support that you need.At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time in sharing your thoughts with us it is much appreciated.

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Review of
Bowes House
from Sarah J (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Excellent experience, all the staff are so welcoming, friendly and do their jobs to high standard. The care my family member has been outstanding. its so nice knowing he is in good, safe hands by the staff.

Reply from Lisa Phillips, Reviews Team at Bowes House

Thank you very much for taking the time to leave us feedback about your experience, we are so glad that it has been such a positive experience for you and your loved one.At Bowes House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you so much for your time, we really appreciate you sharing this with us.Many thanks Lisa

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Review of
Heather View
from S B (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely light and airy residential care home. All staff are friendly caring and helpful. A warm inviting welcome from the first visit for both my parents and their month stay for respite.

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Review of
Heather View
from P R (Wife of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always helpful, supportive + happy. They always have time to talk to to you about any concerns you may have.
My only issue I have is the clothes my husband wears have all shrunk which makes them uncomfortable for him to wear especially jumpers, joggers + cardigans.

Reply from Samantha Debenham, Reviews Team at Heather View

Thank you for taking the time to share your feedback regarding Heather View. We're delighted to hear that you find our team helpful, supportive, and always willing to listen to any concerns you may have. At Care UK we strive to provide outstanding, compassionate care and are glad to know that this has been your experience. However, we're sorry to hear about the issue with your husband's clothing. We understand how uncomfortable this must be for him, and we apologise for any inconvenience caused. If there's anything you'd like to discuss with us further, we would implore you to contact complimentsandcomplaints@careuk.com. Thank you again for bringing this to our attention, and we appreciate your continued support.

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Review of
Heather View
from E J (Granddaughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Since my nan has been here we have had such great care they have all been so caring and welcoming and making my nan our family feel so comfortable, they are so kind and caring no matter how difficult things could be with my nan, I am so greatful for their care they have shown. honestly 10/10 experience.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us such great feedback about your experience. It is much appreciated.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one. Kindest regards to you & your family. Heather View care home.

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Review of
Heather View
from L M (Grandson of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

When my nan was admitted, there was concern that she may have felt alone, as she was a very sociable person, and enjoyed company. However, the staff have shown extreme support and care for my nan, making sure she is never alone. For example, sitting with her at dinner and having conversations with her

even though she was unable to fully respond back. The level of care relaxed any concerns knowing that she was in a comfortable environment and her needs were met fully. We are all so grateful for the job done at Heather view and we could not be more grateful.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us feedback about your experience.It is always great to get such positive feedback from resident's relatives. It really is appreciated & I will pass on your feedback to our care staff.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kindest regards from the Heather View (Care UK) team.

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Review of
Heather View
from C M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was transferred to Heather View in December 2024, we were all welcomed, the team always greeted us with a smile. I cannot voice how outstanding the home is. My mum is cared for with love and dignity, always. Family are treated inclusively. Every member of the team here are professional, caring

and actively listen. My mum could not be cared for better. The home is beautiful, a home from home. Communication is outstanding, I could not recommend Heather View more highly. Thank you, beyond words.

Reply from Rene Lubbock, Reviews Team at Heather View

Thank you very much for taking the time to leave us such wonderful feedback about your experience.At Heather View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Kind regards from everyone at Heather View care home.

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Review of
Bowes House
from D F (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Accepting that caring for Dad at home was no longer tenable has been tough. Following a fall, hospitalisation and a somewhat unhappy period in a nursing home that couldn't cope with Dad's level of dementia, we found Bowes House. Dad fits well in an environment which is geared to residents with various

forms and manifestations of dementia. He is well looked after and treated as an individual. Staff are friendly, attentive and patient, treating each resident with respect and kindness. Communication between the home and ourselves has been excellent. All staff contribute to the sense of welcome and homeliness from the moment we walk in. The physical environment is clean and spacious with wide corridors, very nice individual rooms and lovely communal areas for residents and guests to gather in 'non-institutional' settings. Dad has taken part in some of the many and varied organised activities which add to the sense of a safe and stimulating environment for all residents.

Reply from Lisa Pillips, Reviews Team at Bowes House

Hi,Thank you so very much for taking the time to leave us feedback about your experience, we really appreciate you sharing your experience with us and others online.At Bowes House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.We are so glad that Dad has settled well and is enjoying life here at Bowes House and that we have been able to support you and your family through such a difficult and unsettling time. Best regards,Lisa.

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Review of
Heather View
from C S (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My father is very happy here. Friendly and attentive staff and great facilities. Lots of activities, so never a dull moment for the residents. The downstairs cafe area is great for visiting, especially for grandchildren who like the ambience there.

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Review of
Bowes House
from Oli T (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My dad spent the past few weeks at Bowes House and has received really good care. I visit regularly and Dad is always cleab, comfortable and content. My dad is bed-bound and I've been impressed by the standard of care, regularly changing his position to avoid any pressure points, checking he has eaten/had

a drink throughout the day and of course, all the personal care. All these aspects are carefully monitored throughout the day and night and a checklist has to be signed at set intervals. I would recommend Bowes House.

Reply from Lisa Phillips, Reviews Team at Bowes House

Hi Oli, thank you for taking the time to leave us feedback about your experience. At Bowes House Care Home - Care UK, we hold ourselves to a high standard and therefore, we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care. We note that some areas you did not give a score for or your score was neutral, we would very much value more information about how you feel we could improve in these areas, as we always strive to give the best in all areas of care, facilities and lifestyle. Please do contact me to share your thoughts in more detail as we would love the chance to make the care experience the very best it can be for all our residents. Thank you for your time, and we look forward to hearing from you. Many thanks, Lisa.

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