Care UK in Cambridgeshire | 2 Care Homes

Review of
Field Lodge
from Denise H (Daughter-in-law of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Very welcoming and comfortable home. From first contact, nothing was too much trouble. This was most appreciated at a difficult time when time was of the essence to arrange the rehabilitation stay. The staff looked after my mother-in-law extremely well and were caring and professional. My husband and

I would certainly recommend Field Lodge and would use it again if needed in the future.

Reply from Beverley Tyrrell, Reviews Team at Field Lodge

That's wonderful to hear!
Here at Field Lodge Care Home - Care UK, we are so glad that we could provide a welcoming and comfortable home for your mother-in-law during her rehabilitation stay. It means a great deal to know that our staff's care and professionalism made a positive difference
We truly appreciate your recommendation and look forward to welcoming you back to Field Lodge if you ever need us again.

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Review of
Heathlands House
from L A (Friend of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

We came to visit a resident who had been our choir teacher and were impressed by the care and attention being given to her in her distressing illness. We were made very welcome to share lunch and enjoy the garden with her.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi L A, thank you very much for taking the time to leave us feedback about your experience.

At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Field Lodge
from Yasmine W (Daughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Field Lodge very much has a home /hotel luxury feel it's very modern and welcoming. With a beautiful garden which is easy to access for all with a decking all way round. It has a cinema with cinema chairs even pop corn maker. A coffee shop with beautiful homemade cakes and wide selection of drinks

and cold drinks lovely areas in home to sit and relax and make the visiting more relaxed. Excellent communication skills and staff are very friendly and helpful. My mum really enjoyed her stay and highly recommend it.

Reply from Beverley Tyrrell, Reviews Team at Field Lodge

What a lovely review! We're so glad to hear your mum enjoyed her stay at Field Lodge and that you appreciated the "home/hotel luxury feel" we aim for. We're so pleased that you were also able to make full use of our amenities, from the garden and cinema room to the coffee shop with its homemade cakes. Here at Field Lodge Care Home - Care UK, we pride ourselves on our welcoming atmosphere, friendly staff, and excellent communication, so your kind words truly mean a lot to us. We hope to welcome you back again soon!

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Review of
Heathlands House
from C M (Friend of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

As a close friend of one of the residents at Heathlands House, I've had the opportunity to visit regularly and see first-hand the incredible care and support provided here. Every time I walk in, I'm greeted with such warmth and kindness - not just towards me, but more importantly, towards the residents.
My

friend has truly flourished since moving into Heathlands. The difference in their confidence, mood, and overall well-being is remarkable. The staff take the time to really get to know each resident as an individual - their routines, preferences, and even the little things that make them smile. It's so clear that this isn't just a job to them, they genuinely care.
There's always something going on, from activities and music to quiet time in the garden.
I honestly can't speak highly enough of Heathlands House. Knowing my friend is in such capable and caring hands brings real peace of mind. This place is a gem.

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Review of
Field Lodge
from Kerry B (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Been to visit my mother and again, I find her happy and upbeat, looking forward to the days activities. (there is always something going on that she wants to participate in). Her room is always spotless as well as the rest of the home and the amazing staff (cleaners to nurses to managers) are all more

than happy to accommodate her 'preferences'. Every member of staff I have seen has always been happy, accommodating and knowledgeable and will go out of their way to ensure her comfort is met. The medical care is absolutely second to none. We love that we are not confined to her room when we visit and our favourite place to visit for cake, coffee and a catch up is of course the coffee shop. I would like all the staff to know how much we appreciate the outstanding care you give and show my Mum. Absolutely outstanding.

Reply from Beverley Tyrrell, Reviews Team at Field Lodge

Thank you so much for your wonderful review!We are so happy to hear that your mother is thriving with us and that you appreciate our team's dedication to her happiness, comfort, and care. It's lovely to know you enjoy our coffee shop too! We will be sure to share your kind words with all the staff.

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Review of
Heathlands House
from Lacey S (Granddaughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Absolutely amazing home and the care for my grandma is outstanding.
Cannot thank the staff enough. Makes us as a family feel secure and happy.
Again huge Thankyou to all the staff for everything they do.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us feedback about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Field Lodge
from Catherine O (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I've had a lovely visit with mum again today. Field Lodge is always a joy to visit. Always spotlessly clean. The staff are very friendly, both towards residents and visitors and go out of their way to help. Mum's privacy is always respected and she is always treated with dignity. Mum's been at Field

Lodge for 5 1/2 years now and never once have I regretted her being there.

Reply from Beverley Tyrrell, Reviews Team at Field Lodge

We are absolutely thrilled to receive your lovely review, thank you. Here at Field Lodge Care Home - Care UK we set high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are particularly pleased to hear that your mum's privacy and dignity are always respected, and that you feel our staff are friendly and helpful. Thank you for your continued trust over the past 5 1/2 years!

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Review of
Heathlands House
from M C (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My friend has been in the home for a few months, it is a lovely place with lovely people. I can't think of a better home for her, the food is great. It is clean and smells nice everywhere. 5 stars for everything.

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Review of
Heathlands House
from L B (Friend of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful place for your loved ones! Always welcoming, very clean, always a fun activity going on. Very friendly staff.

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Review of
Heathlands House
from Patty S (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I have been invited by my dearest friend on the 20th of December to attend the care homes Winter Wonderland event. I must admit it has been a pleasure. The staff were so welcoming and warm on arrival and so careful with everyone. I felt part of a family group gathering, not complete strangers and it

has been so lovely to see everyone so happy and relaxed. Thank you for a wonderful day!

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Heathlands House
from S R (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Heathlands House Care Home is truly a remarkable place, where the well being and comfort of the residents is clearly the top priority. From the moment you step inside you are welcomed by a warm, inviting atmosphere that immediately puts you at ease. The staff at Heathlands House are exceptional, they

are not only highly professional but also genuinely caring, always going above and beyond to ensure that each resident feels valued and supported.
The home itself is clean, comfortable, and well-maintained, offering a homely environment.

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Review of
Field Lodge
from Sue B (Respite Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

My mother has been to Field Lodge twice for respite care. I was so impressed with the level of care. There are plenty of staff to support residents and they are so patient and warm. Mum came home stronger and more engaged each time. When (as is inevitable with dementia) that she needs full time care

she will be returning to Field Lodge where I have every confidence that she will have the best possible care.

Reply from Beverley Tyrrell, Reviews Team at Field Lodge

Thank you very much for taking the time to leave us feedback about your experience. At Field Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Mum is a pleasure to have around and we will be here for you when you need us.

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Review of
Heathlands House
from E R (Wife of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband told me frequently how happy he was at Heathlands House, and how lucky he felt to be there. "The staff are kind and the food is good." he would say. I would endorse his comment fully. The staff are unfailingly cheerful and helpful, if something needs doing they go out of their way to do it

at once. Everyone gives 150%, the management is highly approachable and the atmosphere could not be warmer or more friendly. We never regretted choosing this as the care home for him.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely review it means a lot to all of our amazing team.

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Review of
Heathlands House
from J P (Husband of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife was given excellent care by a dedicated and friendly team of multinational carers. However, my request to have a bed with bedrails was initially ignored, as the assessor said there was a danger of her climbing over the rails. She has never done this in 5 years of short stays in care homes and

the first night she fell out of the bed and had to move rooms to where a railed bed was available. She also received little exercise on the first floor (I heard ground floor residents invited to take part in sessions) but respect she was on the dementia floor, where there was also no chance of a lucid conversation at meal times. My wife is only suffering from memory loss and is quite compos mentis. Finally, I passed on requests for a chiropody visit but this did not happen. So, overall, the standard of care was fine at base level but the extras we might expect for £3920 were missing. We were even asked to provide incontinence pads and medication (which I supplied in full) tendered without explanation or consultation.

Reply from Samantha Debenham, Reviews Team at Heathlands House

Thank you for taking the time to leave feedback for Heathlands House. I am pleased to read of your positive experience and the excellent care provided to your wife. Your kind words will be greatly appreciated by the team, and they work extremely hard to provide the best quality care to your wife and to the other residents at Healthlands House. However, I am sorry to read of your concerns. I would like to assure you these requests and your feedback has been passed onto the Home Manger and Senior Management for review. The Home Manager will be contacting you to discuss your concerns. Thank you once again. Best wishes.

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Review of
Heathlands House
from S K (Daughter of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

Amazing cakes always available, especially like the recipe book on display, great idea and I often take a photo so I can have a go at making at home. My lovely dad also really enjoys the cake as a special treat along with a hot chocolate. Thank you team!

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Field Lodge
from Jean O (Wife of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My dear husband has been at Field Lodge for two years. I found the care he received was very good, and I am thankful to say he got to know the staff who cared for him. It is a lovely home with a family atmosphere. He had some favourites among the staff. Many thanks for looking after him these last two

years.

Reply from Beverley Tyrrell, Home Manager at Field Lodge

Thank you so much for your kind review and for entrusting us with your husband's care for the past two years. It's heartwarming to know he developed special bonds with our team and feels at home here.

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Review of
Field Lodge
from H L (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

The staff go out of their way to smile and say hello, which means a lot. Plenty of activities and entertainment regularly. My mum receives good, genuine love and care from carers. Very happy with my mum's care

Reply from Beverley Tyrrell, Home Manager at Field Lodge

Thank you for your wonderful review. It's fantastic to know that you're happy with your mum's care. We strive to provide holistic care, which includes not only physical needs but also emotional well-being through friendly interactions, engaging activities, and genuine love and care. We are so glad to hear that you feel we are achieving this. We really appreciate your kind words.

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Review of
Field Lodge
from Karen E (Daughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Mum has been at Field Lodge for a year now. Her move was accelerated by a bad fall at home, a broken hip and a need for respite care last year. I live abroad and the team moved heaven and earth to help me get mum moved from another care home where she had been initially placed after her hospital stay

(and was totally unsuitable). When the chance came, mum moved to the ground floor, where she currently lives in a very attractive room.

First up, to quote others, it comes down to the staff. In my opinion this amazing team cannot be thanked enough for their constant attention to detail in their care, from personal care, to the plentiful food and for all the marvellous activities laid on, daily I might add. Mum has been to shopping centres, on boat trips, had an evening meal out at a pub and been to a petting zoo. The home itself is clean, warm, safe and welcoming. Above all, residents are treated with kindness and respect. I don't think there is higher praise than that. Thank you.

Reply from Hannah Atherley, Reviews Team at Field Lodge

Thank you very much for your lovely words, especially about the lovely team, we are so happy to hear that you are happy with the care, lifestyle and food on offer at Field Lodge.

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Review of
Heathlands House
from R D (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Heathlands House for nearly 2 years. We couldn't be happier with the care, every member of staff goes out of their way to meet mum's needs and improve her quality of life. The home provides a safe and welcoming environment and we're very grateful that mum is so well looked

after.

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Review of
Heathlands House
from G P (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My father has now been a resident at Heathlands House for just over a year. He settled quickly and has been very well cared for. The staff are clearly committed, thoughtful and caring. Communication with me has been sensitive, timely and clear. The facilities are open, inviting and very well maintained.

In summary, we have been very pleased with your service and have already recommended Heathlands House to several friends and relations. Thanks to all.

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