Care Homes Owned by Care UK in Cambridgeshire

My impression was a spotlessly clean home, the staff are welcoming & friendly They treat the residents with dignity and kindness. Chatting with residents afterwards they talk about the home as a positive experience everyone is really happy & well looked after.

Mum had a lovely respite stay and will be staying again when needed. Everybody was so friendly to us and made us all feel welcome. Mum enjoyed the various activities and felt like she was with family at home.

The whole experience was first class with excellent care from all the team. Everybody made the stay really special. My dad recommends the care home to everyone he meets. He was very impressed by how attentive the carers were, always on hand when required, and how encouraging they were. He also really enjoyed the social aspect of the home spending time chatting with staff and fellow residents.

The Home is always spotlessly clean and feels like a hotel when you walk in and greeted very warmly. The staff are all professional, kind and considerate. There are lots of activities arranged and mum is happy and well cared for. It feels like you are part of the family. I highly recommend this Care home.

Mum has recently been able to regain some independence after a lengthy infection put her in bed for weeks. After dedicated nursing by carers Mum was taken about by wheelchair until she was strong enough to use her walking frame. Without the willingness of staff to nurse Mum in Field Lodge, she would have had to go to hospital when she had asked to be nursed in her room. My sister and I feel that Mum would probably not have returned to Field Lodge, especially as she celebrated her 102nd birthday in July. We applaud the care of all the staff.

During the 2 years my mother has been resident at Field Lodge and is very happy here. She settled in easily and now has a group of friends - of both residents and carers mum enjoys attending meetings and, most especially, the seated exercise classes,

Very good care home. Kind and professional team. They are taking a good care of my grandfather and other residents. They are always happy to help in any way they can and answer for any questions which may arise.

This nursing home and it's staff were fantastic! They were professional, kind, compassionate and beyond helpful. Nothing was too much trouble. The facilities were excellent and the care given superb. I would highly recommend this nursing home and can only say a million thankyous!

I am very grateful to the team at Heathlands House for the excellent care they provide for my grandma. The staff are kind, compassionate, and always look after her. They keep us informed and make sure she is comfortable, safe, and looked after at all times. I would highly recommend Heathlands House to anyone looking for quality care for a loved one.

I cannot recommend Heathland House highly enough. From the moment my auntie moved in, the entire team has treated her with utmost dignity, compassion, and respect. The staff are incredibly warm and go out of their way to make relatives feel like part of the family. The food is excellent, and there is always a great variety of activities that keep residents engaged. It is such a huge comfort knowing my loved one is safe and happy.

C was a respite resident for approximately 3/4 months awaiting purchase of his own home. The home appeared well presented, staffed and pleasant. Our preference for C would've been a ground floor placement due to the more sociable and 'residential' nature of this part of the home. C was placed on the 1st floor with residents with dementia and other needs. His room was spacious and modern. C would on occasion complain at the lack of basic support provided; shaving, towels in the bathroom, bedding changes and overall cleanliness could be hit and miss depending on the staff. He enjoyed the range of food, staff friendliness, the cafe facilities on the ground floor. The laundry service appeared well run.

I have awarded a 'good' rating based on his opinion, however personally I felt satisfactory was more appropriate given expectations on value for money. He was paying a lot of money per month. I was disappointed that basic care at times was missed. Also reception staffing at weekends.

The staff were all amazing. They were kind and caring, patient and encouraging. Under their care and encouragement she was able to start to eat a little more, and to extend her periods of mobility until she was able to walk to the entrance hall with her walker. Her motivation was to go home and her stay in the care home fully equipped her for that transition to take place smoothly. She would not have been able to leave hospital without this respite care and I have nothing but praise for the staff who made her stay as easy as possible.

I think this place is lovely for my mum, she came in for a week, and would come back its tidy clean staff lovely my father and mother in law are here so I know it is nice here, food good, would put myself in here when the time comes!

Thankyou to each and everyone of you!

My mother moved into Field Lodge just before March and settled straight into the home and its very friendly and supportive atmosphere. Since then she has felt very at home and says hello to everyone, who say hello back. The level of care so far is very good and I would have no hesitation recommending Field Lodge to anyone in a similar position. My mother has dementia, so has a few foibles and funny moments, but it has all gone smoothly.

All questions and requests are dealt with in a courteous and professional way. It is not possible to criticise any part of Field Lodge as it is a profession/calling of a position for all the management and staff.

Losing him has been incredibly hard, but I am truly grateful that his last year was spent somewhere he was looked after with respect and kindnesses. Thank you

The Care Home has a lovely welcoming atmosphere with staff trying very hard to please both residents and visitors. Despite clearly being short staffed at times, particularly at weekends, staff do listen carefully to comments and suggestions presented to them. However, perhaps owing to overload there is not always evidence of follow through. The Care Home is well laid out with light and large sitting/dining rooms promoting a look and comfort closer to a good hotel rather than a care home. The bedrooms are excellent, very warm with plenty of storage space. My experience as a visitor has been very positive although I am not always sure that my father, who has dementia, is getting as much attention as I would prefer. There are many more female than male residents and lots of activities to keep most residents active, happy and involved. Alas my father has not really got involved with much and I recommended that more activities might be laid on that would be of greater interest to some men not into singing and dance. I note that this is already being reviewed and I wait to see if it is followed through.

Very polite, friendly and helpful staff. Very clean with an open feel, e.g. wide corridors. Relaxing lounge area. Cafe, cinema, hair salon, garden entrance nicely placed close to reception. Car park makes visiting easy.

I cannot fault the care support and dignity shown to my nan by all the staff. Knowing nan is safe and all her needs are met, is such a relief to our family. The staff treat nan like she's their own nan which we love. I/we have every trust in the care Waterhouse Manor provides. Thank you all so much.