Care UK in Cambridgeshire | 3 Care Homes

Review of
Heathlands House
from R D (Friend of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

Very polite, friendly and helpful staff. Very clean with an open feel, e.g. wide corridors. Relaxing lounge area. Cafe, cinema, hair salon, garden entrance nicely placed close to reception. Car park makes visiting easy.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands HouseThank you so much for this lovely feedback, it is always very rewarding to know that we are doing a good job.

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Review of
Waterhouse Manor
from Lauren T (Granddaughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

I cannot fault the care support and dignity shown to my nan by all the staff. Knowing nan is safe and all her needs are met, is such a relief to our family. The staff treat nan like she's their own nan which we love. I/we have every trust in the care Waterhouse Manor provides. Thank you all so much.

Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for your lovely review, I am so thankful to hear your trust and confidence in the team and this will be passed on to them all. thank you for your ongoing support, your nan is very much part of our family.

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Review of
Waterhouse Manor
from Shelley T (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

We cannot fault Waterhouse Manor in everything and anything. We love the staff's attention to detail their care of everyone they obviously love their jobs and we get the feeling they like and care for the residents. When we've a problem however small its always been dealt with quickly with dignity ad

with excellent results. The food seems to be very good - the only complaint is the tea is made too weak and too milky. Full fat milk should not be put in tea it defeats the object of mum drinking enough.

Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for such a lovely review, this will be passed on to the team. Semi skimmed milk is available and has been added as preference to your mothers care plans. Thank you for your ongoing support, it is appreciated.

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Review of
Field Lodge
from C N (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My mother came to the home for respite care following the death of her husband. The staff could not have been more helpful, encouraging her to join activities, moving her to a room where she had more company and finding her mobile phone for her! Her room is lovely and all the facilities are beautifuly

clean and well maintained.

Reply from Beverley Tyrrell, Reviews Team at Field LodgeThank you so much for your kind words. We were honored to support your mother during such a difficult time.
It is wonderful to hear that our team's efforts - from encouraging her to join activities, to helping with the small things like her phone - made her stay more comfortable.
Your feedback and appreciation has been shared with our staff and housekeeping team.

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Review of
Field Lodge
from Jo G (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Field Lodge has been an exceptional home for our Mum, and is a wonderful, welcoming environment for all of us a a family.
We have been blown away with the level of care for Mum, the wonderful, varied activities available for residents, and the way the home is such a warm, loving place for us all to

visit.

The staff could not be kinder, and really go above and beyond to support both residents and family. I cannot recommend Field Lodge highly enough.

Reply from Beverley Tyrrell, Reviews Team at Field LodgeWe are blown away by your kind words about Field Lodge, thank you.
Hearing that we've been an exceptional home for your mum, and a warm, welcoming environment for your entire family, is the highest praise we could ever hope for.

It's the dedication of our awesome team to provide a high level of care, coupled with engaging and varied activities, that truly creates the loving, supportive atmosphere we strive for. We believe that caring for our residents also means supporting their families, and we're thrilled that our staff's commitment to going above and beyond has shone through.

Thank you so much for taking the time to write such a glowing recommendation. your comments will be shared with the team.

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Review of
Field Lodge
from Anthony O (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

My stay here has been an enjoyable experience. I will be returning home in the next few days, a fitter person than when I came with improved health, mobility and wellbeing. My treatment, as a client, from all staff has been wonderful, and everyone is friendly and helpful. I could not have asked for

more.

Reply from Beverley Tyrrell, Reviews Team at Field LodgeWhat a fantastic review to read!
We are absolutely thrilled that your stay here at Field Lodge was not only an enjoyable experience but also incredibly productive, resulting in improved health, mobility, and wellbeing.
Achieving your personal health goals is our primary mission, and we celebrate this success with you!
Your generous comments regarding the 'wonderful' treatment and the friendly, helpful nature of our entire staff are sincerely appreciated and will be shared with the team immediately. We are delighted to know we exceeded your expectations.
We wish you the very best as you continue your journey at home!

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Review of
Field Lodge
from Hayley L (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

I have written previous reviews whilst my mum was a resident at Field Lodge. This is my last review of her final journey in which Field Lodge staff showed love and care every step of the way leading up to mums passing. Our family felt well and truly supported and for my mum to remain in the comfort

of her bedroom and have a peaceful and dignified end meant so much to us True professionals giving genuine heartfelt sympathy, love and care. Thank you Field Lodge

Reply from Beverley Tyrrell, Reviews Team at Field LodgeFrom all of us here at Field Lodge we thank you for your heartfelt final review and extend our deepest condolences on the passing of your mother.
Thank you for sharing this meaningful tribute during what we know is a difficult time.
We were truly honoured to care for your mother, especially during her final journey. Knowing she had a 'peaceful and dignified end' in the comfort of her own bedroom confirms the high standard of compassionate end-of-life care we strive to provide for every resident.
Your recognition of our team as 'true professionals giving genuine heartfelt sympathy, love and care' means the world to every member of staff at Field Lodge. Knowing that your family felt fully supported every step of the way is the highest praise we can receive.
We send our deepest sympathies and wish you and your family peace during this period of reflection.

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Review of
Heathlands House
from Theresa K (Respite Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

I stayed with Heathlands House from 8th October to 22nd October to recover from a bad fall in Spain. The care I received was excellent. The staff were very efficient, professional and very caring. Nothing was lacking at all. The catering was better than any top class hotel I have visited around the

world. It was very 'home from home' and welcoming. I would not hesitate to recommend Heathlands to anyone. Thank you so much.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands HouseThank you for such a glowing review, it was a pleasure to have you come and stay with us for your recovery.

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Review of
Waterhouse Manor
from Y T (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was great. The atmosphere was more of warmth, fun and friendship. What a great place for when you are feeling vulnerable. Thanks to the great team in making my mother in law welcome.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words! We're delighted to hear that your mother-in-law felt so welcome and cared for. Our team takes great pride in creating a warm, friendly environment where everyone feels supported and at home. We'll be sure to share your feedback with the whole team, it means a lot to them. We're so glad you had such a positive experience with us.

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Review of
Waterhouse Manor
from H K (Granddaughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

So very grateful for the care home for being accommodating. We managed to celebrate my grandad's 90th birthday - all the staff were so helpful and kind.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your lovely message! We're so pleased we could help make your grandad's 90th birthday a special celebration. It was a joy for our team to be part of such a wonderful milestone. Your kind words mean a lot to us, and we'll be sure to share them with all the staff.

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Review of
Heathlands House
from D B (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Moving a loved one into a care home can be one of the hardest decisions to make. Thankfully, Heathlands House made the whole transition smooth and mum settled in quickly. She's been on the ground floor for over a year now and is thriving. Heathlands feels like a home from home and what makes it truly

special is the staff - they genuinely care, don't use agencies, and go the extra mile. English isn't her first language, yet staff try to connect with her using the odd word or translator. We started at another care home so can say that the ratios here are better, and while no home can fully replicate 1:1 care, HH comes very close! The place is clean, the café area is sociable, with regular entertainment. Staff are wonderful and kind, and the food is excellent (especially the cakes!) There's a real sense of community; a Catholic priest even visits fortnightly to say Mass. Management are approachable, have high standards and are open to feedback. I wholeheartedly recommend Heathlands.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands HouseD B (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience it is really appreciated.
At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is such a pleasure to have your lovely family and Mum as part of our Heathlands House family.

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Review of
Waterhouse Manor
from Gillian S (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

My Mum has been a resident for 1 year now, being one of the first to move in. From our very first visit, I knew Mum would be well cared for and happy. The staff are all amazing, the care and patience with everyone is reassuring. Facilities, activities and special events make this an outstanding care

home.
We are welcomed as one of the family whenever we visit. For Mum's 98th birthday last week they arranged for us to use one of the lounges, decorated with banners and provided an excellent afternoon tea, despite having a dog show and fete to organise the same day.
I cannot speak highly enough of all the staff at Waterhouse Manor, and would not hesitate to recommend the home for your loved one!

Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for your lovely review, this will be shared with the team. Your support is very much appreciated.

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Review of
Waterhouse Manor
from Penny R (Respite Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

I am a friend of somebody who comes a couple of times a year to be able to see her relatives and friends. Every time we /I am made so welcome by everybody who obviously all care so much about all the people who are in permanently or in for respite. Nothing seems to be too much trouble. Perhaps I should

be putting my name down now!!!

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words! It truly means a lot to us to hear that you feel so welcome each time you visit. We take great pride in creating a caring and supportive environment for both our residents and their families and friends.

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Review of
Waterhouse Manor
from Michael C (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

I had a good feeling as soon as I walked into the care home. Ben on the front desk was welcoming and helpful. After viewing the facilities I thought my Dad would like to be here and be well looked after. He has now been a resident for almost a month and he seems happy and content with his new home.

The process involved a good deal of stress, however Sorcha answered all questions and provided great reassurance. In the limited time I have had to visit all of the staff have been friendly and attentive to our needs. Dan was super helpful with sorting practical jobs in Dad's room.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind and thoughtful words. We're truly pleased to hear that you had a positive first impression and that your Dad is settling in well and feeling happy in his new home, that's exactly what we strive for.We'll be sure to pass on your appreciation to Ben, Sorcha, Dan, and the rest of the team. It means a lot to know that their support made a difference during what we understand can be a very emotional time.

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Review of
Waterhouse Manor
from D H (Son of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

I can only offer positives to the care and attention given to my father at Waterhouse Manor, and communicate any concerns in good time. From my observations, the staff always treat the residents with excellent care and attention.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that your experience with Waterhouse Manor has been so positive. It means a great deal to us that you feel your father is receiving excellent care and attention, and we appreciate you recognising the dedication of our staff. Open and timely communication is something we value deeply, so we're glad to hear this has been your experience as well. Thank you again for your trust and support

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Review of
Heathlands House
from Marianne H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mother received excellent, kind and compassionate care for over a year at Heathlands. We really appreciated how stable the staff team was, which meant she knew her carers well, and we did too. The staff were sensitive to changes in her needs (through a lot of change in that time) and took action

to provide what was required for her. They were always cheerful, friendly and professional.
The food was delicious and appetising, and the chef and team really cared about each individual resident, wanting them to have the best possible experience.
My mother's room was very comfortable and spacious, and she enjoyed going into the garden, which is a lovely space to have for a city-based care home. Although she was not able to take part in many of the group activities, the team were always available and looking at ways they could help.
There was a really lovely welcome to visitors, a feeling of community, and at the end of her life everyone was so supportive and genuinely caring.

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Review of
Waterhouse Manor
from W P (Respite Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff were most kind and caring. Nothing was too much trouble. Sometimes messages did not get passed on.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you for your review and feedback. I will ensure your kind words about the team are shared with them. Thank you

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Review of
Heathlands House
from Annabel L (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

Our mother is currently a resident at Heathlands House, moving in permanently last August 2024. This potentially difficult transition has been an unmitigated success and is a really positive story. The home itself is very comfortable and extremely pleasant, but it is the staff, without exception,

that make this care home next level! They are are wonderful: kind, good humoured and funny, The lifestyle team in particular have such an intelligent empathetic attentiveness towards each and every resident that nothing is too big or small for them to suggest or provide, enabling the residents to have fulfilling and joyful lives at the home. Our mother is so happy here, and sincerely appreciates her care; she praises it constantly, be it to the BBC (on VE day - a great event), or to visiting prospective residents and their families. She herself is the best ambassador for the home and would fully endorse the wholehearted thanks and praise from myself and my siblings, of Heathlands House.

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Review of
Heathlands House
from E H (Niece of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

I just wanted to say a big thank you to Heathlands House Care Home for organising such a fantastic Community Fun Day at Cherry Hinton Recreation Ground this July. It was a brilliant event with a lovely atmosphere, and it meant a lot to our family.

The staff were incredibly supportive and made sure

everything was accessible and comfortable for the residents. It was heartwarming to see everyone mingling, laughing, and enjoying the activities. The event really showed the care and effort the Heathlands team puts into making life special for their residents and families.

It was great seeing her smile and participate in the day - these moments are so important, and we're truly grateful for the opportunity. A huge well done to everyone involved!

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Review of
Waterhouse Manor
from Eve C (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

I was impressed with the rooms and en suite etc. Ate there twice, unfortunately same day of the week, so same meal, but it was enjoyable. Not sure of any activities, never witnessed any. Collected him today after a 2-week stay, and the staff had packed up all his belongings. When I got home, unpacked,

I had half the clothes which were not his! I don't know much of what is missing, as I did not make a list when I took him to the care home.

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Care Homes Owned by Care UK in Cambridgeshire

Care UK Locations in Cambridgeshire (3)

Care UK Reviews in Cambridgeshire (192)

Heathlands House

Waterhouse Manor

Waterhouse Manor

Field Lodge

Field Lodge

Field Lodge

Field Lodge

Heathlands House

Waterhouse Manor

Waterhouse Manor

Heathlands House

Waterhouse Manor

Waterhouse Manor

Waterhouse Manor

Waterhouse Manor

Heathlands House

Waterhouse Manor

Heathlands House

Heathlands House

Waterhouse Manor

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