Care UK in West Midlands | 7 Care Homes

Review of
Mercia Grange
from Savvas S (Husband of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

Walking into the care home, I was immediately struck by the cleanliness, not only inside the home but also on approaching the entrance way.

You are always greeted with a warm smile and the professionalism of all the staff is self-evident.

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you so much for your wonderful feedback! We are so pleased to hear your positive comments. Our team, especially the dedicated Housekeeping team, are very passionate about the cleanliness & love seeing comments like yours. Your kind words are much appreciated and will be shared with the team. We look forward to welcoming you back soon!

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Review of
Bishops Manor
from Andy B (Son of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Thank you to the wonderful team at Bishops Manor for the loving and caring way that you all looked after Mum (Pat) over the last four years.
Going into a care home for your twilight years is, I imagine, a daunting if not frightening prospect for residents. It's also a worrying time for us, their

families as we need to know our loved ones are being cared for as well as we would like, and we may, irrationally, also be dealing with feelings of guilt for our perceived shortcomings.
There was none of that for us as Mum settled into your lovely home quickly, she felt safe there and the fact that after a day trip out she would use the phrase "I want to go home now" says all that needs to be said.
Your care has been top notch, you are all lovely people and I will miss my time with you each May, your company, the wild parties, seeing Mum so happy, and the warm welcome you always gave me.
I'll come by to see you this week.
Thank you thank you

Reply from Holly Cole, Reviews Team at Bishops Manor

Hi Andy, thank you very much for taking the time to leave us feedback about your experience.
At Bishops Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time,
Many thanks the Care UK team

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Review of
Metchley Manor
from Joanne W (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

As soon as i walked into metchley manor i knew i picked the perfect place for my dad to spend the rest of his life.it really isnt like a care home.its one big family from the management,to care staff.cleaners and and maintanance.they are all friendly,caring and nothing is to much trouble.it looks like

a 5 star hotel.smells so clean.such a happy atmosphere there and always something happening in the main room.singers,dancers,activitiies.it actually a pleasure to visit my dad and chat to everyone.they take so much time to decorate the place when theres an event on.the food is just amazing.and every resident has a cake made on there birthday.my dad has thrived since being in there.hes so happy and says this is my home and they are all my family here.which is so nice to here.if your looking for a care home for a family member.do not waste your time looking anywhere else.metchley manor is by far the best care home i visited for my dad.and i viewed many.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Cavell.

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Review of
Metchley Manor
from Lynne W (Daughter of Resident) published on 28 September 2025 Submitted via Website • Report

Overall Experience

Metchley Manor has changed my dads life. He is happier, looks healthier, has stopped smoking and constantly says how much he loves it there. Myself and my sisters have been treated so well through the process of my dad becoming a full time resident and everything has been explained clearly to us.
We

feel very supported by the Metchley staff and feel confident and happy that our dad is in good hands.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Cavell.

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Review of
Metchley Manor
from L J (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

We're so grateful that Mum has settled in so well. We were worried about whether she would be happy in a care home, and what it would be like, and as a family we've all been very impressed with the excellent level of care. The staff are outstanding, so kind and welcoming to Mum, and to us when we visit

most days, and we can see how Mum lights up when anyone speaks to her, often with a laugh and a joke that lifts her spirits. The level of friendliness and the thoughtfulness of care staff and the entertainment team has been exceptional, Mum has engaged more with events in a month than she has done in years - it's rejuvenated her! She even enjoys trips out, something she'd not done since breaking her hip.We've noticed such a positive change since she moved in. Whenever we've needed to ask about anything, it's been quick and easy to sort out things as required, with staff keeping their doors open and making themselves available. Thanks to everyone for truly caring, and the cats are cute!

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Edgbaston Manor
from J H (Sister of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

I would give Edgbaston manor 10 out of 10 my brother was in Edgbaston manor for around 3 years the home is kept nice and clean the food was always good my brother really enjoyed it they looked after my brother so well they cared for him so well we as a family was so happy that we picked this nursing

home sadly my brother passed away in February of this year I would highly recommend this nursing home

Reply from Nadia Wickins, Reviews Team at Edgbaston Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Foxland Grange
from Felicia D (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

My Father has been a resident at Foxlands since March 2024, when he was no longer able to look after my mother and himself. My mother sadly passed away in July 2024, but the care she received from the staff was exemplary as was the support they gave my father and the family. Since then Dad has had to

find a new norm having being married for 67 years, the staff at Foxlands have played an important role in this, taking time to understand his interests. He has always been a keen gardner and with the home having raised beds and pots has enabled him to take an interest in the gardens and look at what could be planted for all residents to enjoy. Even families of other residents are bringing in plants for him to find places for. He has been named Monty John. In addition to gardening he enjoys any word games or quizzes, at 91 years old he wants to keep his mind active, again the activities team make sure that things are modified for his poor sight. All staff are a credit to the Home

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Review of
Mercia Grange
from Maggie M (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

I was very impressed with the overall care that my husband received. There was a glitch on the first 2 days of arrival when he was not given the wifi code and his clothes were not unpacked and labelled. The management responded immediately with an overall plan for new residents. All staff were caring

and charming and did their utmost to keep my husband cheerful - an onerous task. I ate in the restaurant and was impressed by the quality of the food.

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your overall experience with us has been a positive one. Many thanks from all the team at Mercia Grange.

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Review of
Blossomfield Grange
from S F (Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

After 17 challenging weeks in hospital and a complex diagnosis of vascular dementia, my mother-in-law's journey to finding a suitable care home felt nearly impossible. Several homes had turned her away, deeming her needs too complex to manage. That was until we discovered Blossomfield Grange.
From

the moment we connected with the team, we were met with compassion, professionalism, and above all, hope. Every single member of staff has been nothing short of amazing-caring, attentive, and deeply dedicated to her wellbeing. However, it was the incredible tenacity and unwavering commitment of the customer relations manager and the deputy manager that truly changed everything for us.
Their tireless efforts in liaising with Social Services, assessing our loved one thoroughly, and refusing to give up made what once seemed unmanageable, possible. Without the customer relations manager and the deputy manager, we would still be battling uncertainty. Thanks to them, my mother-in-law is now in a safe, supportive, and nurturing environment that she so deserves.

Reply from Jo Hopkins, Reviews Team at Blossomfield Grange

Thank you so much for your kind words and for the taking the time to share your experience. We understand how difficult it can be to find the right home, and we're delighted to know that you feel confident and reassured in your choice.
Thank you again for sharing and we will be sure to share this with the team.
Many thanks, The Care UK Team.

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Review of
Metchley Manor
from Pamela H (Wife of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

If I had to pick just one thing that I look for in a home, it would be how the residents are treated. I have only ever witnessed the utmost kindness and respect shown to them. It is quite moving. Fortunately Metchley has the added bonus of superb food. It is both delicious and very, very attractively

arranged. There is a wide variety of choices, so clients can have a varied diet. The team responsible for events and entertainment must also be commended. They are so creative, such that there is an interesting selection of activities to do. Further, they seem to provide activities that defy belief. I am reminded of the reindeer that visited last Christmas, only to be surpassed by a horse from Peaky Blinders scheduled to make an appearance this week. The rooms are kept clean and fresh at all times, and laundry is done regularly. Any maintenance is dealt with swiftly and they are cheerful people. Management are very approachable and offer kindly words when necessary.

Reply from Holly Cole, Reviews Team at Metchley Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Metchley Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time,
Many thanks the Care UK team

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Review of
Metchley Manor
from Mark N (Son of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

The whole Metchley team provided first class care for our mother from the first day she came to the home in November 2023 until she passed away in June 2025. As Mum's mobility and general health slowly declined, the team made appropriate adjustments to ensure that she continued to get the care she needed.

This applies not just to the wonderful care team but also to all the supporting teams such as the concierges, the kitchen and dining room team, the maintenance team, the laundry and cleaning teams etc.
The family were always made to feel welcome and were kept informed of Mum's condition at all times. At the end of her life, we were fully included in every decision that was required and the care that was given was exceptional, for which we will be forever grateful.
Thank you, Metchley Manor Team, you are brilliant,

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Blossomfield Grange
from Angela E (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

My mother enjoyed her recent respite at Blossomfield Grange and she settled in very quickly. Mum said it was the best home she had been to. She particularly liked sitting in the bistro and sun lounge areas people watching! The food was good and just the right amount for her, and she loved her room.

She felt the staff were very friendly and helpful. Thank you for looking after my mum so well and making her stay such a positive experience. I would have no hesitation in using Blossomfield Grange again.

Reply from Holly Cole, Reviews Team at Blossomfield Grange

Hi Angela, thank you very much for taking the time to leave us feedback about your experience.
At Blossomfield Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time,
Many thanks the Care UK team

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Review of
Metchley Manor
from Michael M (Son-in-law of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

Excellent care in a safe and secure environment, all staff that I have had dealings with go above and beyond the norm dealing with any requests, fantastic inclusion of all residents in games and activities, plenty of encouragement from all staff , food at all times again excellent, cannot speak highly

enough of all staff who make residents and visitors alike feel so welcome

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Metchley Manor
from Richard M (Son of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

The staff are very kind and patient with the residents, as well as making relatives and friends welcome, too. There are plenty of activities, and the atmosphere is very different to what you might imagine a care home is like.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Blossomfield Grange
from J D (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

We moved mom who has vascular dementia here to Blossomfield Grange in February 2025 because we had a terrible experience at her previous Carehome .
It was the best decision myself and my sister made.
The care mom is receiving at Blossomfield Grange is second to none all of the staff are so accommodating

and caring which gives me peace of mind.
I cannot fault anything it's a beautiful Carehome the renovations had just been started when mom moved here now it's almost completed it's absolutely beautiful.
If you're thinking of looking at Carehomes for your loved ones l couldn't recommend Blossomfield Grange enough.

Reply from Jo Hopkins, Reviews Team at Blossomfield Grange

Thank you for taking the time to leave us such a beautiful review of Blossomfield Grange.After your previous experience, it has been wonderful to see how your mum has embraced her new home and is letting her personality shine.We couldn't be happier that you chose Blossomfield Grange, thank you so much.The Blosomfield Grange Team

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Review of
Metchley Manor
from Donna L (Niece of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Since being at Metchley Manor, my Aunt has blossomed. The staff and the home itself are amazing. My Aunt feels safe, for my brother and I, it's a great relief. She had a great view from the windows in her room, which is light and airy. The whole place is very welcoming.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager.

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Review of
Metchley Manor
from Leslie I (Son-in-law of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

My father Inlaw has been here for the past 12 months and without a shaddow of doubt this place is amazing! The whole team know how to do care the right way.
The home is absolutely out of this world, kept to the highest standard, if i didn't know i would think i was walking in to a hotel. The place

is kept spotless and the meals are amazing from their award winning chef and his team. The care staff really do pay attention to each and every single resident, really making a difference to their lives. The nursing team are on the ball when it comes to problems and doctors are always just a call away to help with anything that needs attention.
The management team are great too, nothing is ever too much, friendly and more importantly approachable and on hand.
Days are filled with age appropriate activities with something for everyone.
I wish every care home could be like this, then i know everyone would know what it's like to be looked after to the highest standard.
Worth more than 5 Stars!

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Metchley Manor
from K S (Son of Resident) published on 19 June 2025 Submitted via Website • Report

Overall Experience

Our dad has been at Metchley Manor since November 2024 and has settled in really well. The level of care and support he receives is outstanding, and unlike many homes, there is never a shortage of care staff and activities which is very reassuring. Every meal is an event in itself, literally works of

art, very tasty with varied choices available. The level and quality of activities are also far beyond our expectations (beit in-house or professionals that are booked regularly to entertain residents). The home, its grounds and individual rooms are kept to extremely high standards. Care UK's statement that 'Everyone makes a difference' is true in every sense. All of the staff from every department (concierge, kitchen, housekeeping, maintenance, and office) play a huge part in truly making Metchley Manor what it is. We cannot thank everyone enough.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Edgbaston Manor
from Theresa M (Friend of Resident) published on 19 June 2025 Submitted via Postal Card • Report

Overall Experience

I visit with my father every week or so to see our friend. It's always very clean, food looks great, staff are friendly and remember us. That's great and you get the family feel when you walk in the door. I also bring my children and they don't mind. We have attended your classes and get right in, it's

great fun and talking to all the men and women here. It would uplift everyone's mood and that's what's needed to get people out of bed. 5 stars.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi Theresa thank you very much for taking the time to leave us feedback about your experience.At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Edgbaston Manor
from Vivienne B (Mother of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

My daughter was brought to Edgbaston Manor just before Christmas 2024. Her welcome at reception was so calm and everyone welcomed her to the home - my daughter was shown to her room and a welcome pack was given - plus a tray of food served beautifully. My daughter's care was excellent from the beginning

to the end with care and compassion. Thank you.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi Vivienne thank you very much for taking the time to leave us feedback about your experience.At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a joy to care for your lovely daughter, and we truly do miss her. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Care Homes Owned by Care UK in West Midlands

Care UK Locations in West Midlands (7)

Care UK Reviews in West Midlands (841)

Mercia Grange

Bishops Manor

Metchley Manor

Metchley Manor

Metchley Manor

Edgbaston Manor

Foxland Grange

Mercia Grange

Blossomfield Grange

Metchley Manor

Metchley Manor

Blossomfield Grange

Metchley Manor

Metchley Manor

Blossomfield Grange

Metchley Manor

Metchley Manor

Metchley Manor

Edgbaston Manor

Edgbaston Manor

Awards / Recognitions (132)

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