Care UK in West Midlands | 7 Care Homes

Review of
Blossomfield Grange
from S F (Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

After 17 challenging weeks in hospital and a complex diagnosis of vascular dementia, my mother-in-law's journey to finding a suitable care home felt nearly impossible. Several homes had turned her away, deeming her needs too complex to manage. That was until we discovered Blossomfield Grange.
From

the moment we connected with the team, we were met with compassion, professionalism, and above all, hope. Every single member of staff has been nothing short of amazing-caring, attentive, and deeply dedicated to her wellbeing. However, it was the incredible tenacity and unwavering commitment of the customer relations manager and the deputy manager that truly changed everything for us.
Their tireless efforts in liaising with Social Services, assessing our loved one thoroughly, and refusing to give up made what once seemed unmanageable, possible. Without the customer relations manager and the deputy manager, we would still be battling uncertainty. Thanks to them, my mother-in-law is now in a safe, supportive, and nurturing environment that she so deserves.

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Review of
Metchley Manor
from Pamela H (Wife of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

If I had to pick just one thing that I look for in a home, it would be how the residents are treated. I have only ever witnessed the utmost kindness and respect shown to them. It is quite moving. Fortunately Metchley has the added bonus of superb food. It is both delicious and very, very attractively

arranged. There is a wide variety of choices, so clients can have a varied diet. The team responsible for events and entertainment must also be commended. They are so creative, such that there is an interesting selection of activities to do. Further, they seem to provide activities that defy belief. I am reminded of the reindeer that visited last Christmas, only to be surpassed by a horse from Peaky Blinders scheduled to make an appearance this week. The rooms are kept clean and fresh at all times, and laundry is done regularly. Any maintenance is dealt with swiftly and they are cheerful people. Management are very approachable and offer kindly words when necessary.

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Review of
Metchley Manor
from Mark N (Son of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

The whole Metchley team provided first class care for our mother from the first day she came to the home in November 2023 until she passed away in June 2025. As Mum's mobility and general health slowly declined, the team made appropriate adjustments to ensure that she continued to get the care she needed.

This applies not just to the wonderful care team but also to all the supporting teams such as the concierges, the kitchen and dining room team, the maintenance team, the laundry and cleaning teams etc.
The family were always made to feel welcome and were kept informed of Mum's condition at all times. At the end of her life, we were fully included in every decision that was required and the care that was given was exceptional, for which we will be forever grateful.
Thank you, Metchley Manor Team, you are brilliant,

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Blossomfield Grange
from Angela E (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My mother enjoyed her recent respite at Blossomfield Grange and she settled in very quickly. Mum said it was the best home she had been to. She particularly liked sitting in the bistro and sun lounge areas people watching! The food was good and just the right amount for her, and she loved her room.

She felt the staff were very friendly and helpful. Thank you for looking after my mum so well and making her stay such a positive experience. I would have no hesitation in using Blossomfield Grange again.

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Review of
Metchley Manor
from Michael M (Son-in-law of Resident) published on 30 June 2025

Submitted via Website • Report

Overall Experience

Excellent care in a safe and secure environment, all staff that I have had dealings with go above and beyond the norm dealing with any requests, fantastic inclusion of all residents in games and activities, plenty of encouragement from all staff , food at all times again excellent, cannot speak highly

enough of all staff who make residents and visitors alike feel so welcome

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Metchley Manor
from Richard M (Son of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

The staff are very kind and patient with the residents, as well as making relatives and friends welcome, too. There are plenty of activities, and the atmosphere is very different to what you might imagine a care home is like.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Blossomfield Grange
from J D (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

We moved mom who has vascular dementia here to Blossomfield Grange in February 2025 because we had a terrible experience at her previous Carehome .
It was the best decision myself and my sister made.
The care mom is receiving at Blossomfield Grange is second to none all of the staff are so accommodating

and caring which gives me peace of mind.
I cannot fault anything it's a beautiful Carehome the renovations had just been started when mom moved here now it's almost completed it's absolutely beautiful.
If you're thinking of looking at Carehomes for your loved ones l couldn't recommend Blossomfield Grange enough.

Reply from Jo Hopkins, Reviews Team at Blossomfield Grange

Thank you for taking the time to leave us such a beautiful review of Blossomfield Grange.After your previous experience, it has been wonderful to see how your mum has embraced her new home and is letting her personality shine.We couldn't be happier that you chose Blossomfield Grange, thank you so much.The Blosomfield Grange Team

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Review of
Metchley Manor
from Donna L (Niece of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Since being at Metchley Manor, my Aunt has blossomed. The staff and the home itself are amazing. My Aunt feels safe, for my brother and I, it's a great relief. She had a great view from the windows in her room, which is light and airy. The whole place is very welcoming.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager.

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Review of
Metchley Manor
from Leslie I (Son-in-law of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

My father Inlaw has been here for the past 12 months and without a shaddow of doubt this place is amazing! The whole team know how to do care the right way.
The home is absolutely out of this world, kept to the highest standard, if i didn't know i would think i was walking in to a hotel. The place

is kept spotless and the meals are amazing from their award winning chef and his team. The care staff really do pay attention to each and every single resident, really making a difference to their lives. The nursing team are on the ball when it comes to problems and doctors are always just a call away to help with anything that needs attention.
The management team are great too, nothing is ever too much, friendly and more importantly approachable and on hand.
Days are filled with age appropriate activities with something for everyone.
I wish every care home could be like this, then i know everyone would know what it's like to be looked after to the highest standard.
Worth more than 5 Stars!

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Metchley Manor
from K S (Son of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

Our dad has been at Metchley Manor since November 2024 and has settled in really well. The level of care and support he receives is outstanding, and unlike many homes, there is never a shortage of care staff and activities which is very reassuring. Every meal is an event in itself, literally works of

art, very tasty with varied choices available. The level and quality of activities are also far beyond our expectations (beit in-house or professionals that are booked regularly to entertain residents). The home, its grounds and individual rooms are kept to extremely high standards. Care UK's statement that 'Everyone makes a difference' is true in every sense. All of the staff from every department (concierge, kitchen, housekeeping, maintenance, and office) play a huge part in truly making Metchley Manor what it is. We cannot thank everyone enough.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Edgbaston Manor
from Theresa M (Friend of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience

I visit with my father every week or so to see our friend. It's always very clean, food looks great, staff are friendly and remember us. That's great and you get the family feel when you walk in the door. I also bring my children and they don't mind. We have attended your classes and get right in, it's

great fun and talking to all the men and women here. It would uplift everyone's mood and that's what's needed to get people out of bed. 5 stars.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi Theresa thank you very much for taking the time to leave us feedback about your experience.At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Edgbaston Manor
from Vivienne B (Mother of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

My daughter was brought to Edgbaston Manor just before Christmas 2024. Her welcome at reception was so calm and everyone welcomed her to the home - my daughter was shown to her room and a welcome pack was given - plus a tray of food served beautifully. My daughter's care was excellent from the beginning

to the end with care and compassion. Thank you.

Reply from Natasha Hines, Reviews Team at Edgbaston Manor

Hi Vivienne thank you very much for taking the time to leave us feedback about your experience.At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was a joy to care for your lovely daughter, and we truly do miss her. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Foxland Grange
from Paul E (Friend of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

It would be nice if the notice on his door, 'Please shut the door,' is complied with.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for sharing your thoughts regarding Foxland Grange. I am sorry to hear that this has been your experience in our home. We always aim to adhere to the wishes of all residents in line with their individual needs and respective care plans. Please accept our apologies if there have been occasions in which your loved one's door has been left open. We encourage you to reach out to the Home Manager directly regarding your concern to ensure that this is addressed efficiently and effectively. Once again, thank you for your feedback regarding Foxland Grange. Your input is invaluable to us and allows us the opportunity to develop and improve.

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Review of
Foxland Grange
from Glyn C (Nephew of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

A really pleasant atmosphere and very polite staff, having to wait after meals to be brought back to the room is quite long and frustrating.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for sharing your thoughts regarding Foxland Grange. Your kind feedback regarding our staff is greatly appreciated and we are pleased to hear that you enjoy the atmosphere within our home. We are sorry to hear of your experience in regard to waiting following medications. Our staff always work hard to complete medication rounds in a timely manner to ensure that medications are administered to the relevant residents in line with their care needs. We encourage you to approach the Home Manager directly in order to address your concerns efficiently and effectively. They are always happy to listen and are dedicated to ensuring all residents and their loved ones feel heard and valued in the home. Once again, thank you for sharing your feedback regarding Foxland Grange. Your input is invaluable to us and allows us the opportunity to continue developing the standard of care we provide.

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Review of
Bishops Manor
from David H (Son of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

My mother spent the final 15 months of her life at Bishops Manor Care Home. From first assessment onwards, the experience was outstandingly positive. The home is very well run and all of the staff are welcoming, friendly, skilled and caring. Before long they became second family to us all. They cared

for my mother, entertained her, laughed with her and, finally, provided her with empathetic end-of-life-care. A superb service provider.

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Review of
Blossomfield Grange
from Will H (Son of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

I'm very happy with Blossomfield grange it's always clean and the refurbishment makes you feel like you are in a hotel on holiday not in a care home.The care my mom receives is very thorough and she seems very happy there.

Reply from Jo Hopkins, Reviews Team at Blossomfield Grange

Thank you very much for taking the time to leave us feedback about your experience, it is much appreciated.At Blossomfield Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks,The Care UK Team

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Review of
Metchley Manor
from D C (Stepdaughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

The care that my stepmother received during the five months she was at Metchley was exceptional. The staff are all very caring and friendly.
During the last week of her life when she was confined to bed they made sure she was looked after and not left unattended, with frequent checks. In the last few

days of her life she had a member of staff by her side all the time.
I would recommend Metchley Manor to anyone looking for a care home for a relative.

Reply from Cavell Farnell, Reviews Team at Metchley Manor

Thank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Home Manager

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Review of
Mercia Grange
from Elizabeth S (Wife of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

At the start of this month, as a family myself and children/grandchildren attended Mercia Grange to celebrate my birthday. The staff gave us use of a room and provided us with all the tools to put on a bit of a party with my husband in attendance (who lives full time at the home.) It wasnt just my

birthday but also the anniversary of the care home itself, despite being so busy the staff all went an extra mile to ensure we were looked after.
I cannot express enough how kind and supportive the staff were on this day and have been since my husband moved into residence in December 2024,

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to let us know about your experience of Mercia Grange. It is good to hear your positive feedback about the staff. We are pleased that we were able to support your birthday celebrations! We set a high standard for ourselves, so we are very pleased to hear that your experience was such a positive one. Many thanks The Mercia Grange Team Care UK

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Review of
Mercia Grange
from K O (Daughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

All staff friendly and welcoming. Supportive during a very sad time for our family. Looked after my dad and us .. fed us and comforted us when we needed that extra support.
Felt dad was in a safe place .

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.

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Review of
Foxland Grange
from Gareth B (Son of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

I visit my mum every Saturday, have lunch with my mum in the dining room, and stay for the afternoon. I have always found the staff very friendly, caring and compassionate. The residents are clearly treated with dignity.

Reply from Jazz Lalli, Reviews Team at Foxland Grange

Thank you very much for taking the time to leave us feedback about your experience. At Foxland Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Care Homes Owned by Care UK in West Midlands

Care UK Locations in West Midlands (7)

Care UK Reviews in West Midlands (833)

Blossomfield Grange

Metchley Manor

Metchley Manor

Blossomfield Grange

Metchley Manor

Metchley Manor

Blossomfield Grange

Metchley Manor

Metchley Manor

Metchley Manor

Edgbaston Manor

Edgbaston Manor

Foxland Grange

Foxland Grange

Bishops Manor

Blossomfield Grange

Metchley Manor

Mercia Grange

Mercia Grange

Foxland Grange

Awards / Recognitions (123)

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