Care UK in West Midlands | 7 Care Homes

Review of
Edgbaston Manor
from Warren J (Brother of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Fabulous care, so attentive to residents and visitors. Evaluated many care homes and none came close to Edgbaston Manor.
My brother is so well cared for (special needs) and even said "I like it here" which made us so at ease.

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi Warren J (brother Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Mercia Grange
from Jennifer K (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mother was a resident at Mercia Grange from June of 2018 until she passed away December 2025. She lived on all three floors during that time as she grew more frail. Carers from all floors developed a realtionship with her and grew to inderstand her needs even when she was not able to express them

well. Staff from the kitchen, cleaning, laundry , adminitration also took time to get to know her. She was gently encouraged to partcipate in a variety of actvivities. As I lived out of the country it was important for me to have good communication with staff and generally this was the case, especially the last years on Sixsmith. Mum passed away recently and I was able to be there. I would like to commend the staff who took care of her in those last days and were exceptionally kind to me. I was touched by the number of staff members from all departments who stopped by to visit her as they knew she was failing. Many had known her a long time and it was clear that they cared for her.

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Review of
Mercia Grange
from Lynn W (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

Dad's first contact with Mercia Grange followed a two week plus stay in hospital. He was mentally and physically vulnerable when he arrived. Having been given time to adjust and settle at his own pace, the kindness from staff and the care he received soon resulted in amazing improvements. Dad is thoroughly

enjoying the company; the wonderful food and the general atmosphere/ambience of the home. Activities are available when he wishes to participate. Dad is appreciating a chat and a laugh again, and tells us regularly how contented he is. What more can family ask for? It's lovely to witness.

Reply from Rachel Mackay, Reviews Team at Mercia GrangeThank you so much for taking the time to share such a wonderful review of our team, the home, and all that we provide to support your father.
It means a great deal to hear how you feel about the atmosphere in the home and the dedication of our teams, who are passionate about providing expert, person-centred care.
We are pleased that Mercia Grange is a place of reassurance for your family. Thank you for trusting us with your father's care, it is a pleasure to support you all!
Many thanks
The Mercia Grange Team
Care UK

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Review of
Foxland Grange
from Sally M (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

The family joined Mom for Christmas lunch at Foxland Grange. The whole experience was very good. Thank you.

Reply from Jazz Lalli, Reviews Team at Foxland GrangeHello, Thank you for taking the time to review us. We are pleased you had a wonderful experience and Foxland Grange over Christmas with your family.

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Review of
Bishops Manor
from L H (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

Thank you so much for the lovely atmosphere and experience you created, through out the home , during the Christmas festive period and New Year.The care, effort and detail, by all departments, that had gone into making it a really special time was very much appreciated and meant we were able to create

very happy memories with our loved one.
Our family highlight was the wonderful New Years Party, organised by Sarah, with the fabulous tunes from singer Frank and as all parties need a buffet big thanks to Scott and his team.

Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so very much for your kind words. It means a great deal to hear how special the Christmas and New Year period felt for you and your family.
Creating a warm, welcoming atmosphere and helping families make happy memories with their loved ones is exactly what we aim for, so your feedback will be shared with the whole team.
Thank you again for taking the time to write. It was lovely to celebrate such a special time with you.
Warmest wishes
Jody

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Review of
Metchley Manor
from Rachel G (Respite Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Following major surgery, I stayed at Metchley Manor for respite care, where the staff were exceptional throughout my stay. They provided constant support, regularly checked on my progress, and maintained a positive atmosphere. The Care Manager efficiently arranged all necessary visits from Duty Nurses,

urgent medication requests, and prescription collections, promptly addressing any health issues that arose. My room was spacious, clean, and private, ensuring a comfortable environment for recovery. The restaurant staff were incredibly accommodating, happily adjusting meals to suit my limited appetite during recovery. Metchley Manor is an ideal place for those needing respite after a major operation, offering 24-hour care and assistance. The residents enjoyed a variety of well-organised and entertaining daily activities, which made the experience even more pleasant. I actually miss the staff and will be popping back to say hello and to see the resident cats. I 100% recommend Metchley!

Reply from Cavell Farnell, Reviews Team at Metchley ManorThank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We very much look forward to seeing you soon. Warm regards, Cavell

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Review of
Edgbaston Manor
from S E (Son of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

From the moment you arrive, the reception team are friendly, helpful, and accommodating, which makes visits much easier during an emotional time.
The carers looking after my mum are excellent. They treat her with dignity, patience, and real kindness, and it's clear they genuinely care about her wellbeing.

Their professionalism and compassion give our family great reassurance.
Knowing my mother is being well looked after brings real peace of mind. I'm very grateful to the whole team for the care, respect, and support they show every day

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi S E (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Bishops Manor
from Hazel B (Wife of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My husband has been in Bishops Manor for over twelve months now. He is well settled but more importantly I know he is being cared for when he does get confused and agitated.
There is always plenty going on and activities to keep him occupied but equally so plenty of space if he just want to be quiet.
The

staff, and I mean all the staff, know him and myself and it's like coming h9me to extended family.they even arranged his 80th afternoon tea party for all the family.
The run up to Xmas was filled with plenty of crafting,,cards, gifts for family, tree decorating, carol concerts all organised by Sarah and team. Then of course no Xmas would be complete without all the food and drink supplied by Scott and his team, it was superb.
I would highly recommend this care Home for doing what it's title says ,it cares.

Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so very much for sharing such a heartfelt review. We are incredibly grateful for your kind words.
It means a great deal to know your husband is settled and feels safe, supported and understood, especially during moments of confusion or agitation. Creating both meaningful activity and calm space is something we care deeply about. Your comments about will be shared directly with the team. They will be so touched to know their care, celebrations and festive efforts made such a difference to you and your family.
Thank you for your trust and recommendation. It truly means everything to us. Jody

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Review of
Bishops Manor
from Mary N (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

This year, we had the privilege of spending Christmas Day at the care home with our mum, and it truly became one of the most memorable Christmases we've ever shared with her. We were warmly invited to join her for Christmas dinner, and from start to finish the entire experience was exceptional.
The

staff, as always, were nothing short of incredible. Their kindness, attention, and festive spirit made the day feel genuinely special. The Christmas meal itself was absolutely beautiful - we were spoiled with a choice of three starters, three delicious main courses, and four indulgent desserts. Every dish arrived piping hot, full of flavour, and clearly made with care.
The cooks went above and beyond, not only preparing a wonderful meal but also checking in regularly to make sure we had everything we needed. Their thoughtfulness did not go unnoticed.
We are deeply grateful to every member of the team for creating such a warm, joyful, and unforgettable Christmas for our mum and for us.

Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share such a lovely review. It really means a great deal to us.
Christmas Day is a very special time for families and it was a privilege to welcome you and spend it together with your mum. We are so pleased the day felt warm, joyful and memorable. Your kind words about the staff and kitchen team will be shared with them all. They put so much care into making the day special and will be very touched by your feedback. Thank you again for your trust and appreciation. Jody

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Review of
Bishops Manor
from K B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

We have just returned home to the West Country after another lovely visit to mum . She was walking well with her frame , was chatty and smiley and enjoyed hot chocolate , Christmas cake and shortbread biscuits in the lovely bistro. My sister enjoyed
a similarly positive time with her on Christmas

Day sharing wonderful dinner and fun. It is 6 years since mum became a resident at Bishops Manor and I thank her floor 2 team in particular for the outstanding quality of care provided ; physically, emotionally and socially . The progress that mum has made has been so impressive. The whole team are incredible, the cleaning team keep the rooms and shared spaces spotless. The catering team produce incredible food and have successfully re-ignited mums appetite. The reception staff are always so welcoming and seem to know me despite my geographical distance . The events and activities organisation is high quality alongside the less visible administration staff. Thankyou all .

Reply from Jody Sedgwick, Reviews Team at Bishops ManorThank you so much for taking the time to share such a thoughtful and uplifting review. We are incredibly grateful.
It is wonderful to hear how well your mum is doing and how much you enjoyed your recent visit together. Knowing she was mobile, chatty and enjoying time in the bistro is so reassuring to hear. Your kind words about the Floor 2 team and the wider staff will be shared with everyone. They will be deeply touched by your recognition of the care, environment, food, activities and support provided over the years.
Thank you for your continued trust and appreciation. It truly means a great deal to us. Jody

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Review of
Foxland Grange
from Fiona M (Granddaughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Grandad went in to the home for some respite care.
Unfortunately this time was cut short but i am at peace knowing his last few days were spent in foxglove grange where he was looked after exceptionally well! His carer diane was brilliant and he particularly liked Heather who was always smiling and

happy .. he looked forward to her going to chat with him. He loved the food in there (he always loved his food!) and the place is absolutely spotless.
They make Christmas very special for the residents.
Thank you so much to everyone for looking after him in his final days so well.
Also jazz the customer relations manager was helpful and caring throughout and the carer who came out to visit him initially at his home also lovely and friendly and caring.! Thanks so much everyone at foxglove grange because everyone we met seemed amazing! Fiona and family x

Reply from Jazz Lalli, Reviews Team at Foxland GrangeFiona, Thank you for your lovely feedback. It was a pleasure caring for your grandad - He was a true gentleman. Your grandad's positive experience with the food, carers and Christmas festivities is fantastic to hear. Thank you for trusting in us and for taking the time out to review us.

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Review of
Edgbaston Manor
from Craig P (Son of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

I visit every other day to see my mother to is a resident of Edgbaston Manor - I am amazed at the level of care, the staff are wonderful and give so much time to each resident who are treated with compassion and respect. Everyone is included in the activities which they all enjoy. The Reception staff

are always helpful and cheerful when I visit, I cannot fault anything with the home and would not hesitate to recommend it to friends and colleagues.

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi Craig, thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Foxland Grange
from A H (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

All of the staff are very friendly and seem kind and caring. They work hard yet remain positive and happy undertaking any tasks. As a visitor it is a nice environment to walk into and its nice to know my mum is well cared for.

Reply from Jazz Lalli, Reviews Team at Foxland GrangeHello, thank you for taking the time to review us. Creating a caring home is key for Foxland Grange. We are so pleased to hear the environment and staff are positive and happy on your visits. We strive to care to the best of our abilities. Thank you for your feedback, it is greatly appreciated.

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Review of
Edgbaston Manor
from L G (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Mum is getting very good care at the Home. She is very frail & bedridden and is being well looked after. Bal on the front desk is very caring & thoughtful and has come up with some good ideas about how to support mum.

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi, thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Foxland Grange
from R H (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

We always receive a very warm welcome, and all the staff are very friendly and helpful. The bistro is always welcoming with free refreshments for visitors, and the dining room always looks inviting. There are a good range of varied activities and seasonal treats. Weejly outings are on offer too.

Reply from Jazz Lalli, Reviews Team at Foxland GrangeThank you so much for your lovely feedback. It is great to hear the staff are welcoming friendly and helpful. We are pleased you enjoy the refreshments available and the activities and trips within the home.

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Review of
Edgbaston Manor
from L M (Great-Niece of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

Can only carry on being very pleased with everything at Edgbaston Manor.
Relative has been there every year now staff care and cordiality and professionalism is fantastic.
However sometimes I do get feedback that the cuisine is not always great and sometimes a bit hit and miss.
Having said that there

is always fresh fruit, freshly made pastries lots of snacks and fresh barista coffee available at all times to residence and staff and visitors.
The receptionist there are always first class and nothing is too much trouble for them
Medication giving I have no problem with it all.
I see wonderful care givento other residents there and there is lots of activities at all times
can only say this home is exactly what you would expect
Get the food right and you couldn't ask for anything more!

Reply from Samantha Debenham, Reviews Team at Edgbaston ManorThank you for sharing your thoughts regarding Edgbaston Manor. Your incredibly kind and thoughtful words regarding our home and staff are greatly appreciated.

We value your feedback regarding meals in the home. We are proud to provide a diverse array of meal options as part of our menu for all residents to enjoy. Furthermore, our menu is regularly adapted and updated with input from residents so our team can ensure that they are always providing options which will cater to all residents’ preferences.

If any specific concerns regarding our menu arise, please do not hesitate to contact the Home Manager to discuss these directly. They are always happy to listen to concerns of any nature and provide a swift resolution.

Once again, thank you for sharing your feedback regarding Edgbaston Manor. Your input is invaluable to us.

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Review of
Edgbaston Manor
from Helen M (Niece of Resident) published on 4 December 2025 Submitted via Postal Card • Report

Overall Experience

This home is outstanding. The care my uncle is receiving is wonderful. Care is at the heart of all the staff's thought. Little extras, acts of kindness and going beyond their duties is how the staff here are. The reception team are so helpful, supportive, there for a chat and reassurance about your

relatives. The residents are thoroughly cared for but also looked after in a deeply thoughtful and personal way. Superb!

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi Helen, thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Metchley Manor
from Jill W (Niece of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

We attended a singing event at the home which was well organised and attended. My Aunt thoroughly enjoyed the occasion. More generally she is very happy and content at the home and is extremely well looked after.

Reply from Cavell Farnell, Reviews Team at Metchley ManorThank you so much for taking the time to share your experience at Metchley Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out. Warm regards, Cavell.

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Review of
Edgbaston Manor
from Garry H (Brother of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting this care home for a year now to see my dear little brother. From then until now, the service has been truly amazing. As you enter the carpark it is always clean and tidy with well kept plants. Reception is always so warm and friendly, always asking how I am, offering refreshments

and updating me on my brother. The care staff are impeccable, professional, understanding and caring. They have made my brother's journey a lot more comfortable, for which I am grateful for.

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi Garry, thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Edgbaston Manor
from T J (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Soon as you go into reception they are very welcoming you get this warm feeling about the care home, the staff are amazing very friendly very pleased with the treatment absolutely amazing car home so happy with the care my mom receives

Reply from Nadia Wickins, Reviews Team at Edgbaston ManorHi, thank you very much for taking the time to leave us feedback about your experience.

At Edgbaston Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Care Homes Owned by Care UK in West Midlands

Care UK Locations in West Midlands (7)

Care UK Reviews in West Midlands (868)

Edgbaston Manor

Mercia Grange

Mercia Grange

Foxland Grange

Bishops Manor

Metchley Manor

Edgbaston Manor

Bishops Manor

Bishops Manor

Bishops Manor

Foxland Grange

Edgbaston Manor

Foxland Grange

Edgbaston Manor

Foxland Grange

Edgbaston Manor

Edgbaston Manor

Metchley Manor

Edgbaston Manor

Edgbaston Manor

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