Care Homes Owned by Care UK in Hertfordshire

Even before arrival, the communication with Gemma was excellent and she has continued to be a friendly and supportive member of the staff for us.

Personal touch goes a long way with every member of staff, no matter what their role, ensuring the resident is noticed and made to feel cared for.

Having previously spent time in respite care at two other care homes, I can honestly say that Eggleton House has exceeded the level of care I had become accustomed to. The staff provide an outstanding level of care and customer service on all levels. The quality of the facilities are second to none with nothing being too much trouble. Thank you for a lovely stay.

Our lovely Mum has dementia and moved into Eggleton House in August. We've been so pleased with the decision. The whole team show such care and compassion and we know Mum is safe. They don't just meet her immediate care needs, there's also a great programme of activities and she's thriving. The selection of food is plentiful and varied and Mum is eating extremely well. It really is a lovely home and we know Mum is in the best place for her.

The present manager has already made a good impression and is hearing what the Residents are asking for. Basics, such as maintaining the garden, cleaning the pigeon poo(!) are being addressed. Interaction with both residents + families visiting each floor and letting people know he is there is important. He certainly seems to be delivering.

Friendly and helpful staff. No complaints at all

Mum's stay was relatively short 6 weeks and 3 days. To be honest we were worried about mum going into a nursing home after years of caring for her ourselves, but mum needed 24 hour care and Snowdrop was the care home we choose, from the moment we met Jade and her team we knew mum would be well cared for, every detail from her room, the facilities and food was first class, mum settled and the nursing staff and the carers were amazing nothing was a problem for them always willing to help. The week before mum passed myself and my sisters stayed with her the whole time, I can't praise the staff enough, they treated mum and us with the upmost respect, they looked after all of us gave us privacy, offered food and drinks throughout always listened and answered any questions we had. It made a very tough week a little less stressful knowing that each and every one of their staff had love & compassion for all of us. Having first hand experience of staying I would definitely recommend Snowdrop.

My Dad has received great care at Knebworth. The staff are amazing, kind + compassionate + treat him with respect. The home is always clean, welcoming and well managed. Knowing our Dad is safe and comfortable gives us piece of mind. I would recommend this care home to anyone looking for care for a loved one.

When the end came, my mother in law passed in her sleep with no pain and no worries and we were all treated with such kindness after. It is a wonderful place and the staff are angels. We can't thank them enough.

My mother has been a resident at Knebworth Care Home since December 2024. I have been very pleased with every aspect of her care. I receive regular calls updating me on her wellbeing and the carers are always very attentive to her needs when I visit. She seems very settled and comfortable at the home. As a relative I'm always greeted with a warm welcome and the carers are always very friendly.

Activity staff are amazing and always making Mum smile and keeping her happy

Carparking could be better

The care my mother has received so far has been excellent. My mother is in for respite care (2 or 3 weeks) after suffering a broken hip and every member of staff has gone above and beyond the call of duty. The home itself is spotless, the food is superb and the facilities are second to none. 10/10.

Since arriving at Knebworth care home, my sister has been comfortable, and felt safe and cared for. She has improved her mobility and the physical care has been excellent. Her overall experience has been wonderful, and the care and respect for her and her family has been exemplary. Many many thanks,

All staff are friendly efficient and very caring. A difficut job but over the last year even though there have been many changes both in staff and decor standards continue to be exceptional. Receptionists, cleaners, carers even managers and senior staff do an amazing job.

My mum originally came for respite but has continued to stay until her operation in hospital. All the staff are friendly, my mum has been cared for really well, I would definately recommend this care home

Having had a fall and a long spell in Hospital, my uncle was transferred to Snowdrop House. Although he was only there for a short time before he passed away, our family could not fault the care and respect each and everyone of the staff showed him. They also did the same for us in the family and kept us informed of his condition whenever necessary. Our grateful thanks go to all of them.

During Dad's 10 months in Riverside, he was looked after with the greatest care and attention. The staff were kind and caring, always treating Dad with respect and following his wishes. Any concerns about his health were addressed promptly, and as a family we were always kept informed. The staff were always welcoming and friendly to family and visitors.

When I returned, Mum was sitting with a drink & was in wonderful spirits. She told me she had had a lovely few hours doing chair physio, chatting with others, & enjoying the warm & friendly atmosphere. She even stayed for lunch, which said so much about how relaxed, comfortable, & cared for she felt. Seeing her so content was incredibly comforting. Mum will definitely be going again, & she is already looking forward to the other events she can attend. I am so grateful to the staff for the kindness, warmth, & genuine care they showed Mum. Thank you Care UK.

Words will never express our gratitude to them.