Care UK in Hertfordshire | 3 Care Homes

Review of
Knebworth
from Wendy K (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Overall my mother was very happy staying here for 2 weeks respite after a fall. There were a couple of small incidents at night which management were looking into. Overall all the staff were happy and always smiling, they seemed to really enjoy working at Knebworth Care Home. If I have to find fault,

it was not enough parking, which would deter me from my mother staying there on a full-time basis. A big thank you.

Reply from Samantha Debenham, Reviews Team at Knebworth

Thank you for sharing your thoughts regarding Knebworth. Your kind words about our staff are greatly appreciated.

We acknowledge that incidents can happen and our Management Team are always…read more

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Review of
Snowdrop House
from Sandra H (Wife of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

My husband was accepted as a resident of Snowdrop House in July. I made enquiries with other local care homes, but it was clear that the staff at Snowdrop went out of their way to accommodate us. Several people spoke highly of SD, which was reassuring and shows it has a good reputation locally.
We

anticipated that my husband would enjoy the facilities of SD for a long time, but sadly and unexpectedly, he passed away.
Everyone was so kind to him in his final days and took great care of him.
I could not hesitate to recommend Snowdrop House.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank-you for your kind words about your experience with Snowdrop House, we're so glad to hear you felt the care provided for your husband was of a high standard. The nurses and care team were all so…read more

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Review of
Snowdrop House
from Edward S (Son of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My father recently stayed at Snowdrop House for two weeks, and we couldn't be happier with the care he received. From the moment he arrived, the staff were welcoming, attentive, and genuinely kind. They made him feel comfortable and cared for throughout his stay.
He particularly enjoyed the meals,

which were always well-prepared and delicious - he even mentioned looking forward to mealtimes each day! The whole team went out of their way to make sure he was happy and settled, and their warmth really made a difference.
Thank you to everyone at Snowdrop House for providing such a positive and supportive environment. We truly appreciate the care and compassion you showed - it gave us great peace of mind knowing he was in such good hands.

Reply from Jade Rackham, Reviews Team at Snowdrop House

We're so happy to hear your lovely dad enjoyed his stay at Snowdrop and enjoyed the delicious meals prepared by our talented head chef. It was our pleasure to be able to care for him and we hope to…read more

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Review of
Snowdrop House
from Roy H (Son-in-law of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

My Mother-in-Law who is suffering from Alzheimer's/Vascular Dementia spent two weeks respite care at Snowdrop House in July 2025. I found the levels of care were to a very high standard and the home was spotlessly clean in general with en suite spacious rooms.The staff have a very professional attitude,

and the attention to detail to all of the residents particular personal needs is very evident. This reflects very well on Management who also always give you a great welcome.
I would have no issues recommending Snowdrop House to anybody.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank-you so much for taking the time to leave us a review of your experience with Snowdrop House. It was our pleasure to be able to look after your lovely mother-in-law and we hope to see you both at…read more

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Review of
Knebworth
from J L (Resident) assisted by family/friend published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Very welcoming environment professionally run. Overall excellent experience albeit felt the food at times fell short of expected standard for example served partially frozen sandwiches once. It would be nice to have a heated towel rail to dry things on.

Reply from Samantha Debenham, Reviews Team at Knebworth

Thank you for sharing your thoughts regarding Knebworth. Your kind words regarding our home are greatly appreciated. Regarding food, we are sorry to hear that this was your experience. We pride…read more

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Review of
Knebworth
from Natasha E (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My dad was here only for 1 week for end of life care. The staff were amazing at a very difficult time. They not only looked after my dad but cared for myself and family when we were hereThe care home was like a hotel for the residents, great rooms and facilities , would highly recommend. Thank you

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Review of
Snowdrop House
from Neil C (Son of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

I was in desperate need for respite care for my father as his carer, my mum, was taken suddenly ill. The team at Snowdrop were brilliant. So welcoming and helpful, guiding this rookie through the process, welcoming my dad who had no idea what was going on or could understand.

The home is excellent,

everyone is looked after and the emphasis is on being welcoming and providing the care.

I have no complaints and I am just grateful to the team for providing so much support at such a time of need

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. We're so glad you and your dad felt supported through the journey of coming to stay at Snowdrop House. Your kind…read more

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Review of
Knebworth
from Michelle B (Daughter of Resident) published on 17 August 2025 Submitted via Postal Card • Report

Overall Experience

My father has transitioned smoothly to Knebworth Care Home the staff have reassured and supported my father to feel safe. My family feel confident in the care that is being provided and feel we are working as a team to ensure my father feels safe and comfortable. My only suggestions would be more varied

options for the afternoon tea. Thank you to Knebworth Care Home team.

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Review of
Snowdrop House
from Sharon M (Niece of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

My aunt came to Snowdrop House following a dreadful experience in hospital. She was no longer able to care for herself, and as I live some distance away, I was unable to provide her with full-time care myself. From the moment she arrived, she was obviously much happier and more comfortable. She received

excellent care from all the staff and spent her last few weeks in a lovely room with her own things around her. I couldn't fault the ways they looked after her in life and us after her passing.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for your kind words about our team at Snowdrop House. It was our absolute privilege to be about to look after your lovely aunt.

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Review of
Snowdrop House
from Ellen R (Wife of Resident) published on 3 July 2025 Submitted via Website • Report

Overall Experience

From the moment we walked through the door at Snowdrop House, we knew we had found the right care home for my husband. It is bright, airy, spacious, and clean.
We loved it straight away. The staff and management were friendly, smiling, and welcoming.
A year on, we know we made the right choice. Any

little niggles are handled promptly and with real care, which gives us confidence that he's in good hands. It's a well-run care home!
One of the lovely highlights is the on site café, which offers hot drinks and delicious homemade cakes. It's a popular spot for both residents and visitors.
I'm very grateful to the team at Snowdrop House for the compassion, attention, and professionalism they've shown over the past year. Knowing my husband is safe, respected, and well cared for means the world.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such wonderful feedback about your experience with Snowdrop House, this will be passed onto the whole team. We're really pleased you're happy with…read more

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Review of
Knebworth
from Christopher H (Husband of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Choosing a care home is a difficult and emotional one. From our first visit the home stood out as a place of warmth and professionalism. The key to this home is its staff. My wife was so happy for the weeks that she was there. I did not need to worry as I knew she was being well looked after. The staff

are so kind and patient getting my wife to connect with others. It was like a home from home.

Reply from Paula Brown, Reviews Team at Knebworth

Thank you for your feedback. It was our pleasure to have supported both yourself and your wife during her respite stay. Our staff are always grateful to hear such positive reviews, they go to great…read more

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Review of
Snowdrop House
from Matthew K (Son of Resident) published on 11 June 2025 Submitted via Website • Report

Overall Experience

My father was recently a resident at Snowdrop House, where he was initially admitted for respite care. He received an excellent standard of care whilst he was there right through until end of life care was required. All of the staff at Snowdrop house were extremely caring and supportive of my dad, and

myself throughout his stay. Towards the end of his life, the staff, from the managers to nurses and support workers treated him in a very sensitive, respectful and caring way. I have no doubt that dad was in the best place, and that in his final days, he was made as comfortable as possible. I also felt very supported by all the staff there - losing a loved one is never easy, but the staff on duty at the time of his passing were particularly sensitive, and ensured that dad was able to maintain his dignity until the end. I would particularly like to thank one member of staff - I will always be grateful for the compassion and sensitivity she showed to both my father and to me. Thank you.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience. We're really happy to hear that you were pleased with the care provided for your dad. The whole team were so fond of…read more

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Review of
Knebworth
from C T (Friend of Resident) published on 9 June 2025 Submitted via Website • Report

Overall Experience

I am very impressed with knowledge of the staff at Knebworth, and the high quality care they deliver. They are kind and caring in their approach to residents while always putting their safety and well being first.

Reply from Paula Brown, Reviews Team at Knebworth

Our team works hard to deliver the highest standard of care, so your kind acknowledgement means a great deal to us. Thank you for taking the time to share your review.

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Review of
Snowdrop House
from Felicity M (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Dad had such a positive experience during the 8 months he was at Snowdrop House. Right from the beginning it was clear that the place was efficiently run and that the management respected and valued their staff. There was good pre planning done before Dad arrived and there was alot of care taken to

ensure his smooth transition from hospital. Dad's history was gained through life story work and I really felt that he was valued as a man with a lifetime of independent experiences.
The catering is excellent at Snowdrop House with delicious meals provided 3 times a day and a wonderful self service cafe open all day with an ever changing array of cakes and treats.
Mini golf, bowls, knitting club, men's club, church services, exercise classes and parties are some of the regular daily activities that go on with visits from singers, school children and even visiting animals!
I have nothing but praise for all the kindness that dad received and will always be grateful for the top quality care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such lovely feedback about your experience with Snowdrop House. It was our privilege to be able to care for your lovely dad during his time with us…read more

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Review of
Knebworth
from Jolene P (Resident) assisted by family/friend published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

Since arriving here in November 2024, I have experienced nothing but kindness. My "voice" is always heard, and responses and resolutions are always swift. I can be very demanding, but I'm always met with a smile. The staff are amazing. I feel very privileged that a vacancy became available for me at

the time I needed it.

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Review of
Knebworth
from Claire K (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and professional. I am confident my mum is being well looked after in a safe place, which is a relief to me and my family, most of which live abroad.

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Review of
Knebworth
from Michael B (Son of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely happy in all areas listed. My mother, who went through a bad spell of health, is now a picture of health & happiness.
Thank you

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Review of
Snowdrop House
from Neil T (Nephew of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Snowdrop House were wonderful at helping through every step of a difficulty journey for my uncle and aunt after my aunt was admitted to hospital. Always so helpful, supportive, kind, patient and it was really appreciated at a difficult and anxious time, dealing with multiple issues.
Every since moving

to Snowdrop they have received wonderful, tailored, thoughtful care.
Thank you to everyone at Snowdrop House!

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave such lovely feedback about your experience with Snowdrop House. We're so glad you felt supported on your journey of moving your aunt and uncle into…read more

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Review of
Snowdrop House
from Eamon T (Friend of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

Very polite and kind staff. Very welcoming and very good with babies and dogs. Manager is very nice and all the staff and receptionists are super friendly. Very clean toilets and reception area, coffee and food on arrival.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience at Snowdrop House. We're so pleased to hear that your experience with us has been a positive one and look forward to…read more

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Review of
Snowdrop House
from D C (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

Dad's care needs have changed since he entered Snowdrop House and the home has met these wonderfully by being flexible and proactive. Staff are friendly, caring and professional. The activities laid on are stimulating and creative and can be tailored to the residents' needs. Management are clearly excellent

but needs to be more visible to residents' next of kin. Would highly recommend Snowdrop to anyone.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that you're happy with the care your dad is receiving and it's lovely to see him joining in…read more

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Knebworth

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