Care UK in Hertfordshire | 3 Care Homes

Review of
Knebworth
from M B (Daughter of Resident) published on 17 August 2025

Submitted via Postal Card • Report

Overall Experience

My father has transitioned smoothly to Knebworth Care Home the staff have reassured and supported my father to feel safe. My family feel confident in the care that is being provided and feel we are working as a team to ensure my father feels safe and comfortable. My only suggestions would be more varied

options for the afternoon tea. Thank you to Knebworth Care Home team.

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Review of
Snowdrop House
from Sharon M (Niece of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My aunt came to Snowdrop House following a dreadful experience in hospital. She was no longer able to care for herself, and as I live some distance away, I was unable to provide her with full-time care myself. From the moment she arrived, she was obviously much happier and more comfortable. She received

excellent care from all the staff and spent her last few weeks in a lovely room with her own things around her. I couldn't fault the ways they looked after her in life and us after her passing.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for your kind words about our team at Snowdrop House. It was our absolute privilege to be about to look after your lovely aunt.

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Review of
Snowdrop House
from Ellen R (Wife of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

From the moment we walked through the door at Snowdrop House, we knew we had found the right care home for my husband. It is bright, airy, spacious, and clean.
We loved it straight away. The staff and management were friendly, smiling, and welcoming.
A year on, we know we made the right choice. Any

little niggles are handled promptly and with real care, which gives us confidence that he's in good hands. It's a well-run care home!
One of the lovely highlights is the on site café, which offers hot drinks and delicious homemade cakes. It's a popular spot for both residents and visitors.
I'm very grateful to the team at Snowdrop House for the compassion, attention, and professionalism they've shown over the past year. Knowing my husband is safe, respected, and well cared for means the world.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such wonderful feedback about your experience with Snowdrop House, this will be passed onto the whole team. We're really pleased you're happy with the care your husband receives, it's our pleasure to be able to look after him.

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Review of
Knebworth
from Christopher H (Husband of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

Choosing a care home is a difficult and emotional one. From our first visit the home stood out as a place of warmth and professionalism. The key to this home is its staff. My wife was so happy for the weeks that she was there. I did not need to worry as I knew she was being well looked after. The staff

are so kind and patient getting my wife to connect with others. It was like a home from home.

Reply from Paula Brown, Reviews Team at Knebworth

Thank you for your feedback. It was our pleasure to have supported both yourself and your wife during her respite stay. Our staff are always grateful to hear such positive reviews, they go to great lengths to ensure they deliver the best of care.

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Review of
Snowdrop House
from Matthew K (Son of Resident) published on 11 June 2025

Submitted via Website • Report

Overall Experience

My father was recently a resident at Snowdrop House, where he was initially admitted for respite care. He received an excellent standard of care whilst he was there right through until end of life care was required. All of the staff at Snowdrop house were extremely caring and supportive of my dad, and

myself throughout his stay. Towards the end of his life, the staff, from the managers to nurses and support workers treated him in a very sensitive, respectful and caring way. I have no doubt that dad was in the best place, and that in his final days, he was made as comfortable as possible. I also felt very supported by all the staff there - losing a loved one is never easy, but the staff on duty at the time of his passing were particularly sensitive, and ensured that dad was able to maintain his dignity until the end. I would particularly like to thank one member of staff - I will always be grateful for the compassion and sensitivity she showed to both my father and to me. Thank you.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us feedback about your experience. We're really happy to hear that you were pleased with the care provided for your dad. The whole team were so fond of him and your kind words will be passed onto them.

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Review of
Knebworth
from C T (Friend of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

I am very impressed with knowledge of the staff at Knebworth, and the high quality care they deliver. They are kind and caring in their approach to residents while always putting their safety and well being first.

Reply from Paula Brown, Reviews Team at Knebworth

Our team works hard to deliver the highest standard of care, so your kind acknowledgement means a great deal to us. Thank you for taking the time to share your review.

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Review of
Snowdrop House
from Felicity M (Daughter of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Dad had such a positive experience during the 8 months he was at Snowdrop House. Right from the beginning it was clear that the place was efficiently run and that the management respected and valued their staff. There was good pre planning done before Dad arrived and there was alot of care taken to

ensure his smooth transition from hospital. Dad's history was gained through life story work and I really felt that he was valued as a man with a lifetime of independent experiences.
The catering is excellent at Snowdrop House with delicious meals provided 3 times a day and a wonderful self service cafe open all day with an ever changing array of cakes and treats.
Mini golf, bowls, knitting club, men's club, church services, exercise classes and parties are some of the regular daily activities that go on with visits from singers, school children and even visiting animals!
I have nothing but praise for all the kindness that dad received and will always be grateful for the top quality care.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us such lovely feedback about your experience with Snowdrop House. It was our privilege to be able to care for your lovely dad during his time with us and we're so pleased to hear how happy you've been with the care provided.

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Review of
Knebworth
from Jolene P (Resident) assisted by family/friend published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Since arriving here in November 2024, I have experienced nothing but kindness. My "voice" is always heard, and responses and resolutions are always swift. I can be very demanding, but I'm always met with a smile. The staff are amazing. I feel very privileged that a vacancy became available for me at

the time I needed it.

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Review of
Knebworth
from Claire K (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly and professional. I am confident my mum is being well looked after in a safe place, which is a relief to me and my family, most of which live abroad.

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Review of
Knebworth
from Michael B (Son of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely happy in all areas listed. My mother, who went through a bad spell of health, is now a picture of health & happiness.
Thank you

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Review of
Snowdrop House
from Neil T (Nephew of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

Snowdrop House were wonderful at helping through every step of a difficulty journey for my uncle and aunt after my aunt was admitted to hospital. Always so helpful, supportive, kind, patient and it was really appreciated at a difficult and anxious time, dealing with multiple issues.
Every since moving

to Snowdrop they have received wonderful, tailored, thoughtful care.
Thank you to everyone at Snowdrop House!

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave such lovely feedback about your experience with Snowdrop House. We're so glad you felt supported on your journey of moving your aunt and uncle into residential care we're so pleased at well they've settled in.

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Review of
Snowdrop House
from Eamon T (Friend of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

Very polite and kind staff. Very welcoming and very good with babies and dogs. Manager is very nice and all the staff and receptionists are super friendly. Very clean toilets and reception area, coffee and food on arrival.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience at Snowdrop House. We're so pleased to hear that your experience with us has been a positive one and look forward to seeing you again soon.

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Review of
Snowdrop House
from D C (Son of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

Dad's care needs have changed since he entered Snowdrop House and the home has met these wonderfully by being flexible and proactive. Staff are friendly, caring and professional. The activities laid on are stimulating and creative and can be tailored to the residents' needs. Management are clearly excellent

but needs to be more visible to residents' next of kin. Would highly recommend Snowdrop to anyone.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that you're happy with the care your dad is receiving and it's lovely to see him joining in with so many of the activities available at Snowdrop House. The home managers door is always open so please don't hesitate to speak to her at any-time.

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Review of
Snowdrop House
from L F (Daughter of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

Always a pleasure to see mum have such excellent attentive care, in a friendly and responsive environment.
Struck today by the effort that's gone into the surroundings over Easter; new furniture, window boxes and fresh flowers everywhere. A really uplifting home away from home.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you for taking the time to leave us such lovely feedback about your experience. We're so pleased to hear that you're happy with the care and environment provided at Snowdrop House.

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Review of
Snowdrop House
from Yvonne S (Wife of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

Extremely happy with the customer service and support from one member of staff and everyone at Snowdrop. From our initial enquiry, viewing, assessment, and the day of arrival we were very impressed and well looked after.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you for taking the time to leave us feedback about your experience at Snowdrop House, we're so pleased hear you were happy with the service and care provided. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and we look forward to seeing you again soon at Snowdrop House.

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Review of
Snowdrop House
from Lindsay S (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Mum moved to Snowdrop House in November 2024. Moving mum from her own home was a difficult decision but it was obvious that her carers at home were struggling to help her with her mobility. Mum was assessed at home and her carers and I could tell straight away from his reactions to mum that Snowdrop

House would be perfect for her. This was proved right - Mum moved in the next day and we haven't looked back! Mum is now on the Nursing ward and the care she is receiving is from a very kind and compassionate team and I would have no hesitation in recommending the home. The food is delicious and mum is always well presented, even while bed bound. The staff are cheerful and interested and respectful of their clients.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you so much for taking the time to leave us a lovely review about your experience at Snowdrop House. The care team will be delighted you're so pleased with the care they're providing for your mum, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Knebworth
from R M (Wife of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience

Whilst my husband was not able to fully benefit from the beautiful surroundings and wide choice of activities Knebworth Care Home had to offer in the short time he was there, we cannot fault the high standard of care and compassion that was shown to him and, indeed, to us as well. Nothing was too much

trouble and our interactions with all the staff were supportive, friendly and highly professional. We would recommend Knebworth Care Home unreservedly.

Reply from Paula Brown, Reviews Team at Knebworth

Thank you very much for taking the time to leave us such a wonderful review about you experience with Knebworth care home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's our pleasure to have been able to take care of your husband.

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Review of
Knebworth
from J M (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

This establishment and staff demonstrate everything that care should be. Lovely, well adapted, modern, purpose built surroundings with super caring staff. My family and my father were treated with professionalism, empathy and understanding at a very difficult time. The staff really care and listen,

and residents are treated with the utmost dignity and respect. The coffee shop is a wonderful addition. We were always greeted with a smile, and nothing was too much trouble.

Reply from Paula Brown, Reviews Team at Knebworth

Thank you very much for taking the time to leave us such a positive review about your experience with Knebworth care home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's our pleasure to have been able to take care of your father.

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Review of
Snowdrop House
from S K (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

My experince and observation of the home, management and staff generally had proven to be very good. The care that my father had received had often surpassed all expectations. Sometimes action has not been as quick as hoped for in various situations, but this could be due to miscommunication. Overall,

very relaxed and they do a great job.
Thoroughly recommend and very pleased generally.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us feedback about your experience. At Snowdrop House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you have any-thing you'd like to discuss regarding your loved one's care with the home manager please be assured their door is always open.

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Review of
Snowdrop House
from S C (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mother initially went into Snowdrop House for a 2 week respite period for back pains. Her initial settling in period was extremely difficult for her, but with the wonderful help of the staff and management she quickly began to find her feet and enjoy living there. In fact her two week respite has

turned into her new full time home.
I can't speak highly enough of Snowdrop House, it really is a wonderful place for my mum to live. I would say she's done more living in Snowdrop House than she did in the last 5-10 years of living in her own home.

Reply from Jade Rackham, Reviews Team at Snowdrop House

Thank you very much for taking the time to leave us such a wonderful review about you experience with Snowdrop House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It's our pleasure to be able to take care of your lovely mum.

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