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Care Home Owned by Care UK in Northumberland

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Care UK in Northumberland

Only the locations & reviews in Northumberland for Care UK are showing below.

View the details of all 245 locations (with 19743 reviews) owned by Care UK

Care UK Locations in Northumberland (1)

 - Browse 1 Care Home owned by Care UK in Northumberland
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Ponteland Manor
Thornhill Road, Ponteland, Newcastle upon Tyne NE20 9PZ 
9.9 75 reviews
Ponteland Manor, Newcastle upon Tyne, Northumberland
"My aunt has been resident in Ponteland Manor since Sept 2025 and in that short space of time the positive transformation in her is…"   Read all 75 reviews
  • from £1,395 / week
  • 52 Rooms
Location Type Care Home

Ponteland Manor is a purpose-built care home surrounded by countryside and landscaped gardens. The home provides permanent residential and nursing care as well as offering short-term respite ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care

Care UK Reviews in Northumberland (75)

9.7

Care UK has a Group Review Score of 9.7 (9.677) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

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Review of

Ponteland Manor

from Laura L (Niece of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been resident in Ponteland Manor since Sept 2025 and in that short space of time the positive transformation in her is unrecognisable. This is all down to the care, support and encouragement from all the amazing staff. They really are part of her extended family now. She is treated with
utmost dignity and respect and with all of their help she's improved her confidence, she's happier, feels more independent, and has found her new home. It's clean, welcoming, fantastic food options, well thought out activities with a team of staff that really care. I can't thank them enough.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Laura L (niece Of Resident) thank you for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
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Review of

Ponteland Manor

from Tracey B (Daughter of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor Care Home are providing outstanding care for my mum. Her previous care home did not do this and Mum was exceptionally unhappy. All the family are over the moon with how well Mum has settled here. The staff and management are truly fabulous, nothing is too much bother for any of them
and they have shown Mum exceptional care, consideration and love. I cannot recommend this care home highly enough, absolutely exceptional in every way.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Tracey B (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review of

Ponteland Manor

from Colin O (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After leaving hospital in a sorry state, wheelchair bound, with the encouragement of staff mum, has regained her health and is walking with a zimmer. All staff have a ready smile and always have time to discuss / update you , nothing is too much trouble. Special shout out to the activity ladies, they
do a fantastic job, ensuring most days there are activities in the morning and afternoon which mum loves. Home is spacious and seems well staffed, I am really pleased with the home and there appears to be a strong and focussed manager and team. Long may this last.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Colin O (son Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review of

Ponteland Manor

from Dawn G (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident with nursing care at Ponteland Manor for 5 years. She arrived from another local care home in a neglected state, very unwell and we didn't think she would survive. However, the nursing care, love and compassion shown to my mum from the start at Ponteland was outstanding.
Every
member of the team showed these qualities throughout, including the carers, nurses, catering, cleaners, manager and reception. They treated her with great respect, dignity and as part of their family. It didn't matter which job their description was, they all acted as carers to each individual resident. They would join in on activities and had many interesting conversations with the residents, when mum passed everything was made as dignified, understanding a easy for the relatives, offering a shoulder to cry on. I was very touched by the words of condolences and comfort given by the staff. A very long thank you to each and individual member of the team for helping mum and our family throughout this difficult time.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Dawn G (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review of

Ponteland Manor

from H D (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The empathy and care of the management and staff is beyond exceptional. Their knowledge and experience are exactly what every relative and resident would wish for when choosing care, and the attention given to the small details is wonderful. The house feels warm and friendly, the staff are highly approachable.
This is everything care should be.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi H D (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
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Review of

Ponteland Manor

from Pauline W (Friend of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a pleasure to into The Manor. They are all so friendly and helpful, nothing seems a bother.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Pauline W (friend Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review of

Ponteland Manor

from Gillian M (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff amazing and management brilliant. They all go above and beyond. Could never thank them enough.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi Gillian M (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
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Review of

Ponteland Manor

from L H (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor provides my mum with first class care for all her needs. The staff are diligent, hard working, and always attentive. They are exceptionally friendly and answer any arising questions I might have. The food provided is of a very high standard and nutritional (suited to an individuals needs)
the programme of activities included on a daily basis is extremely well managed and thought out. The home is impeccably clean, tidy and maintained. Overall it is obvious to see that the care home has a strong management team, is well organised with amazing staff who truly care about the residents experiences.
Reply from Paula Routledge, Reviews Team at Ponteland ManorHi L H (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
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Review of

Ponteland Manor

from J F (Son of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were worried about placing mum in a care home but after visiting there was no need to worry. Nothing was out of bounds, hidden and no questions unanswered.


The level of care my mum received at Ponteland Manor was exceptional. C
The hard work your team does is so evident and shows with their

interactions with residents and colleagues alike. My mum also said on numerous occasions how grateful she was to everyone.


I can't thank everyone enough for everything when the end came. You were all absolutely amazing.

Reply from Holly Cole, Reviews Team at Ponteland ManorHi, thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and kind words.

Many thanks the Care UK team
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Review of

Ponteland Manor

from P M (Wife of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ponteland Manor is an extremely caring, friendly, and well run home. The activities are led by a very creative and enthusiastic team, however their ambitions are sometimes limited by the facilities, such is the success of the events they arrange. Wheelchairs do take up a lot of space!! However the manor
provides a very valuable, welcoming and happy experience for my family and myself at this time in our lives, and I am so grateful.
Reply from Holly Cole, Reviews Team at Ponteland ManorHi, thank you very much for taking the time to leave us feedback about your experience.

At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Review of

Ponteland Manor

from Philip D (Son of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Ponteland Manor for over 5 years & she is thoroughly happy there. The relief of knowing my Mum is completely safe & so well looked after in my absence is priceless. The staff are all lovely & nothing is too much trouble. There's a really comfortable & friendly feeling around
the home which makes residents & relatives feel very welcome. I can't recommend it highly enough!
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear how happy your mum is at Ponteland Manor after five years. Your recommendation is truly appreciated by the whole team! At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from Frank V (Son of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a resident of Ponteland Manor for 6 month, the care she receives is fantastic, all the staff are very professional and experienced.
I live over 200 mile away and unfortunately can only get up to visit mam every 6-8 weeks, however, I call every morning to see how she is, and always speak
to a senior member of staff which is very reassuring. I check in on Facebook every evening and it is great to see photos & videos of mam getting involved in the varied and well organised activities & games (she still loves her bingo).
I highly recommend Ponteland Manor, it has an extremely friendly atmosphere with first rate carers & nursing staff.
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Review of

Ponteland Manor

from D J (Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wanting a short spell of respite care, along with family members we checked several local care homes by reading their brochure or visiting. Having chosen Ponteland Manor. The first thing to impress me was not only by the end of my first day, the staff all knew my name but also had a good idea of my
likes and dislikes. Senior staff were out and about daily, very very approachable, problems were quickly resolved. The fact that after my period of respite care and having seen Ponteland Manor from the inside I converted to resident care is a strong indication of my happyness to be living here.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.Were delighted to hear that your time at Ponteland Manor made such a positive impression, from the warm welcome to the attentive and personalised care you received. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from J B (Resident) assisted by family/friend published on 19 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy as a resident of Ponteland Manor. The staff are wonderful and caring. We have such a wide variety of activities to join in every day, you cannot feel lonely.
The manager is full of life.
The food is fantastic with loads of choice served in a beautiful dining room.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.Its wonderful to know that youre enjoying the variety of daily activities and feeling a real sense of community thats exactly what we hope for all our residents. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from G E (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are delighted with the care my mother is receiving at this care home. She is happy, well cared for and supported in all her needs. She joins in almost all activities and is therefore stimulated. Clinical staff are attentive and ensure that all issues are dealt with promptly and
discussed with me immediately. I highly recommend this place. The manager and key staff are a delight.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from P U (Wife of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from D G (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and understanding
the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.Its heartening to hear how well she settled in and how warmly she was welcomed by the team and fellow residents. At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from kirsty n (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to
the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from P J (Son of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Review of

Ponteland Manor

from L G (Granddaughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
Reply from Hannah Story, Reviews Team at Ponteland Manorthank you very much for taking the time to leave us feedback about your experience.At Ponteland Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Awards / Recognitions (147)

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