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Care Home Owned by Care UK in Northamptonshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Care UK in Northamptonshire

Only the locations & reviews in Northamptonshire for Care UK are showing below.

View the details of all 236 locations (with 18776 reviews) owned by Care UK

Care UK Locations in Northamptonshire (1)

 - Browse 1 Care Home owned by Care UK in Northamptonshire
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Brook House
Water Lane, Towcester NN12 6HR 
9.9 64 reviews
Brook House, Towcester, Northamptonshire
"We've found the all the Team and Brook to be outstanding. Very welcoming and friendly, facilities at are Brook excellent. We would…"   Read all 64 reviews
  • from £1,725 / week
  • 53 Rooms
Location Type Care Home

Located in the historic market town of Towcester, Brook House provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Care UK Reviews in Northamptonshire (64)

9.7

Care UK has a Group Review Score of 9.7 (9.677) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

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Review of

Brook House

from David E (Husband of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've found the all the Team and Brook to be outstanding. Very welcoming and friendly, facilities at are Brook excellent.
We would willingly recommend them for Daycare, respite and long term support.
Reply from Rowen Campbell, on behalf of the team at Brook HouseThank you very much for taking the time to write a review of our home, and for your recommendation. We appreciate your feedback, and if there is anything more we can do to support your family, please don't hesitate to ask.
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Review of

Brook House

from R S (Daughter of Resident) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the warm welcome at reception on arrival to the thoughtful, personalised dressing of dad's room we were made to feel welcome. The nursing team of Charlotte, Maisie and Jenni have been caring and supportive, not only of dad but of the family during this transition. They have proactively sought ways
to help dad. All the staff from the carers, catering team and cleaners have worked hard at getting to know dad, his likes and dislikes, and have made him feel at home.
The events team have even adjusted their programme to accommodate dad's love of singing!
We are only a few weeks into dad's stay, but already know we have made the correct decision in homing dad at Brook House.
Reply from Rowen Campbell, on behalf of the team at Brook HouseThank you for taking the time to write us a review. It's a joy to have your dad with us, and we're delighted with how quickly he has settled and made himself at home. We appreciate your feedback, and we're glad we've been able to support your family through this transition as well. Please don't hesitate to ask if there is ever anything more we can do to support him, or you.
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Review of

Brook House

from A A (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Brook House, to be clean & all the staff friendly. Any queries were dealt with promptly. The staff are on hand & most of the time are with the cared for who all seem very happy. The rooms are spacious & mum has enjoyed her week despite. I am happy & feel it is a safe environment.
Reply from Stuart Lamacraft, Marketing at Brook HouseThank you for your kind feedback. We're pleased to hear you found Brook House welcoming and well run, and that any queries were addressed promptly. It's reassuring to know your mum enjoyed her stay and that you felt confident she was in a safe, supportive environment.
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Review of

Brook House

from Charles F (Husband of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had to spend 2 full days facilitating on a residential course. My wife has Alzhiemer's and Brook House kindly agreed to care for her while I was working away.
From the moment of arrival, she was made very welcome and felt an atmosphere of kindness.
A quote from my wife: "During my time in Brook
House, I was impressed by the generosity of staff to my request for help."
Reply from Stuart Lamacraft, on behalf of the team at Brook HouseThank you for taking the time to leave a review. We're so pleased to learn that your wife felt welcomed and supported during her stay at Brook House. Her kind words about the team's generosity mean a great deal to us all.
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Review of

Brook House

from William C (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House has provided an exceptional level of care for my mother following her fall at home in September. From the friendly faces on arrival as a visitor to the efficiency of the management team, from the kindness of the carers to the professionalism of the nursing staff I have nothing but praise
for all of those that I have encountered. The staff have made sure that my mother's stay at Brook House has been as comfortable as possible and nothing has been too much trouble.
Reply from Stuart Lamacraft, on behalf of the team at Brook HouseThank you for your thoughtful review. It's wonderful to hear how well your mother has been supported during her recovery, and your kind words about every part of the team mean a great deal. Knowing that her stay has been made comfortable, and that you've felt welcomed and reassured throughout, is exactly what the team at Brook House strives for. Your praise is sincerely appreciated.
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Review of

Brook House

from G W (Son-in-law of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have attended Brook House a number of times to visit my father in law. The site and residents always seem so happy. The on site activities are always under taken with such enthusiasm, I have been really impressed with the team support & knowledge on funding and support.
My wife and mother in law
are so much more relaxed and Brook and the team have made this happen - thank you
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you for taking the time to share your experience of visiting Brook House. It's wonderful to hear how happy the atmosphere feels when you visit, and how much the activities and enthusiasm of the team stand out. We're especially pleased that the support and guidance offered have helped bring peace of mind to your family. Your kind words will mean a great deal to the team, and we're delighted that your father-in-law is surrounded by such a warm and supportive environment.
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Review of

Brook House

from Ali B (Wife of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband who suffers from Dementia and Alzheimer's, moved into Brook House at the end of March. The staff have been terrific from day one ... caring not only for my husband but for the wider family. They totally understand what it is like to see a loved one fade away from you ... no longer being
the person he was. Their care for him both physically and mentaly is second to none. The facilities are great and the residents have so many activities laid on for them. Placing a loved on in a carehome is not easy, but I am so pleased that we chose Brook House.
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you for your heartfelt review. We know how difficult it can be to make the decision to move a loved one into care, and we're truly grateful that you've placed your trust in Brook House. It's reassuring to hear that you've felt supported-not just in the care of your husband, but as a family too. The team will really value your kind words, and we're so pleased that the activities and environment have made a positive impact. Your feedback means a great deal to all of us.
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Review of

Brook House

from K W (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad visited for respite before moving permanently. Every member of staff has ensured that this move has been as smooth as possible, not only for my dad but for my mum and infact the whole of our family. When visiting dad, staff always go above and beyond to make you feel welcome and give you any
updates as needed. There is a real sense of community. My dad has dementia and the staff not only manage his needs well but are also aware when I have had a difficult visit and offer comfort and support. There is always something going on and residents are encouraged to take part - the residents evidently care about each other too - which I can only put down to the social interactions enjoyed through shared experiences. The Brook House team care not only for their residents but for the residents families too.
I have rated rooms 4/5 only on personal preference. They are a spacious and always clean just understandably lack colour.
Reply from Stuart Lamacraft, On behalf of the team at Brook HouseThank you so much for taking the time to share such a thoughtful and balanced review. We're really pleased to hear that your dad's transition to Brook House has been a positive experience for both him and your wider family. Supporting residents and their loved ones is something we care deeply about, so it's lovely to know that the team has made you feel welcome and supported too. We appreciate your comment about room dcor-it's helpful feedback and something we'll continue to look at. Your kind words will mean a lot to the team.
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Review of

Brook House

from M B (Son of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been fantastic... Very patient, they've taken the time to explain all that would happen when my mother went in to stay and she has been made to feel very welcome. In addition, all the staff I've met and spoken too have always been very polite and made a real effort to help Mum, and I to
feel at home... Thank you..
Reply from Laura Reeve, on behalf of the team at Brook HouseThank you for taking the time to leave us a review and for your lovely feedback and recognition of our team at Brook House, we are dedicated to ensuring every resident feels safe, happy and is well cared for. It is important to us that our residents and their loved ones feel they a part of our family here at Brook House. Your feedback will be shared with the team who will be delighted to receive it.
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Review of

Brook House

from Michael (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend was a resident in Brook House for approximately four and half years. Over that time we visited her regularly as she was our son in laws mother and very dear friend and family member. We have always been impressed by the daily and nursing care given to her as well s the friendliness extended
to us and to her. We congratulate the staff on an excellent job well done.
Reply from Brook House, Home Manager at Brook HouseMany thanks for your kind words about our home and team, it was our privilege to care for your loved one as part of our family here at Brook House. The care and services we deliver as a team to our residents, their families and friends is extremely important to us. Your feedback will be shared with the team.
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Review of

Brook House

from Annette M (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family could never thank the staff at Brook House enough. The care they give our mother is first class. Lovely staff always friendly and laughing making sure everyone is looked after, nothing is to much trouble. How lucky we are to have the best people ever to look after mum.
Reply from Home Manager, Home Manager at Brook HouseMany thanks for your feedback and lovely comments about the care your mother is receiving at Brook House. Our team is dedicated to ensuring every resident feels safe, happy, and well cared for, and it's great to hear that this has been your experience. Your thoughtful review is greatly appreciated by all of us here at Brook House. Thank you again.
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Review of

Brook House

from Karen M (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I first viewed Brook House I almost cried, I knew straight away that it was the ideal place for my mother. It ticked every box and a few more. Every member of staff that I met were so caring and friendly and helped me realize how much happier my mum would be. My mother has now been there 10 days
and has settled in so well, joining in the activities and eating her lunch in the dining room. She is no longer lonely and agrees with me that Brook House is her lovely new home. The staff are always there for both my mum and myself. Making me feel welcome to visit anytime, nothing is too much trouble. All I can say is - thank you to you all from my mother and myself.
Reply from Brook House, Home Manager at Brook HouseThank you so much for your heartfelt message, Karen, we're so happy to hear that Brook House has turned out to be the perfect place for your mum. It means a lot to us that you felt confident in your choice from the very beginning and that she's settled in so well. We always aim to create a warm, welcoming environment where everyone feels at home, and it's wonderful to know your mum is enjoying the activities and her new routine. Your kind words mean so much to us, and we'll continue doing our very best to make sure she's happy and comfortable. Thank you again for taking the time to share your kind words with us!
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Review of

Brook House

from G M (Respite Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a month in hospital I went to Brook House for respite care. After 4 weeks I renewed for a further 4, after which I was ready to return home with help from a part time carer. During this time I was helped to regain fitness and independence. I cannot fault the staff who were all so kind and supportive.
Special celebrations and activities were arranged for Christmas, New Year, my birthday and other anniversaries.
Reply from Brook House, Home Manager at Brook HouseMany thanks for taking the time to leave us a review about your respite stay with us and it was our privilege to care for you and support you as you recuperated following your hospital stay and regain your fitness and independence. We are pleased you enjoyed all the activities and events and hope you are settling back in at home and are always here if you need any further support in the future.
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Review of

Brook House

from A G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had a spell of respite care in Brook House following surgery. She was made so welcome and was extremely relaxed and comfortable during her stay. This warm feeling extends to relatives and visitors and it was a pleasure to call in. The staff reacted really quickly and professionally when a post
operative complication occurred and Mum was really looked after at a frightening time for her. Brook House has a real family feel and truly does feel like the residents 'home'. Mum is now back in her own home, much stronger and more confident after her stay.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us a review and for your kind words/feedback about your mum's respite stay with us and that we could care and support her during her recuperation following surgery. It is important to us that all our residents and their loved ones feel part of our Brook House family and that they call this their home. It is good to hear she is stronger and more confident after her stay with us.
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Review of

Brook House

from Julia F (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Brook House for respite care following a hip replacement operation. The staff were all so friendly and welcoming that they made the whole experience a positive one for all the family There is a homely and comfortable feel which meant that following a post op complication and a
further stay in hospital my mother was more than keen to return for an extra spell of respite.
She has made some very dear friends who were both residents and staff and intends to maintain contact and visit often.
Thank you to everyone at BH
Reply from Rhiannon Crofts, Home Manager at Brook HouseMany thanks for your lovely feedback - it is wonderful to hear that your mother's respite stay with us was so positive for her and you, we are pleased we could support her during her recuperation and that she has made friends, we look forward to her keeping in contact and welcoming her back for visits.
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Review of

Brook House

from Laura G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is an exceptional care home. From the very first cheery welcome, we know that it was the right place for our Dad. Everyone who works there is so kind, caring and professional. They took the time to get to know him and treated him with compassion and the utmost dignity and respect.
It
was a joy to visit him too. His room felt like home and the decor is bright and cheerful. The daily activities are fantastic - a lot of thought goes into them. We celebrated Dad's 91st birthday in the private dining room - great food and a lovely day. The bistro area is a relaxing place to enjoy a drink with your loved one and the garden is beautiful. Dad enjoyed his walks there.
The manager and her team helped us too, providing great support and guidance. They made a sometimes stressful situation better as nothing was too much trouble and we are truly grateful for that. They always made us feel so welcome and always listened. We can't thank them enough.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us a review and for your wonderful comments about our home and team. It was our privilege to have cared for your dad and support you and your family, we were pleased we could be a part of your family birthday celebrations for his 91st Birthday and it is lovely to hear you enjoyed your day together. It is important to us that Brook House is a home from home for all our residents and their families.
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Review of

Brook House

from M H (Respite Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Brook House. I had two visits to Brook House 2weeks in January and after 10 days in Hospital 1week in February.
The overall feeling of care, support and the homely feeling that the staff give is beyond anything I have felt in any other homes that, over the years, I
have visited. I wouldn't hesitate to stay at Brook House in the future.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care at Brook House during both of your respite stays. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.
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Review of

Brook House

from T A (Brother of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you arrive, you are made to feel welcome with a smile and a greeting, the atmosphere is fantastic, I haven't seen any sad faces, all the residents are happy, cheerful and speak to you.
The facilities are superb, along with all the staff but most of all, my sister is happy and well looked
after. "Brilliant".
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Brook House. The care and services we deliver, as a team, to our residents and their loved ones are extremely important to us. I will pass on your kind comments to the whole team.
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Review of

Brook House

from P W (Wife of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression when coming to view Brook House, when I first entered and the doors opened, the welcome and the feeling of love and care surrounded us before we met any of the staff. So very different from all the other care home I looked at for my husband.
The management and her deputy greeted me
and I felt enveloped with love, care and support straight away and understood with the difficult time we were both facing. I feel now there is a future and Brook House has become our family.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you so much for this truly touching review, we cannot express how much your kind words mean to us! We're absolutely delighted to hear that you had such an amazing first impression and continue to feel loved and cared for at Brook House. It's our privilege to care for your husband and always a joy to see you on your visits, we are very lucky to have you both as part of the Brook House family! We're so touched to hear that we've been able to help you and your husband see a brighter future. Thank you again for taking the time to write us such a lovely review, our team will be over the moon to hear your wonderful words.
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Review of

Brook House

from Natasha S (Friend of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brook House is a very well-run care home in Towcester.
The staff are very professional, all residents are treated with the utmost respect and dignity.
Meals are on par with hotel food.
Recently, there was a 60s show for the residents, put on by a member of staff.
Fabulous evening, everybody really
enjoyed themselves.
It's a joy to visit here.
Reply from Rhiannon Crofts, Home Manager at Brook HouseThank you so much for writing us such a lovely review, Natasha, and for recognising our team's professional and compassionate approach to the care we provide. We all work very hard and hearing this kind of feedback is so rewarding. We're glad you enjoyed our 60s show - our residents and team have a lot of fun at Brook House and there'll be many more exciting events to come! We hope you'll join us - it's a joy to host you.
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Awards / Recognitions (143)

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