Care UK in Shropshire | 1 Care Home

Review of
Oxbow Manor
from Nicholas W (Son of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My 97 year old father was recently become a resident at Oxbow Manor, from what I have witnessed. Nothing is too much trouble for the nurses, or carers. I think it is a lovely home, well looked after. It is a pleasure to visit. I cannot find fault with anything.

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Review of
Oxbow Manor
from P W (Respite Resident) published on 15 June 2025

Submitted via Postal Card • Report

Overall Experience

It was necessary to spend some time in Oxbow Manor recovering from surgery, unfortunately, because I had no one at home to support me. This has proved to be a most rewarding decision. I almost hesitate to say enjoyable, considering my initial difficulties & problems, but it has proved to be enjoyable.

The security of staff visits during the night whilst initially suffering pain & considerable discomfort. The positive response to any problem, whatever the hour. I quickly came to think of the staff as friends, not carers. I had a choice of nursing homes upon leaving hospital. I am so pleased that I chose this one. And then there is the food and cakes - magic!

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Review of
Oxbow Manor
from B W (Resident) assisted by family/friend published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience

My room is clean, airy and well presented.
Staff are always friendly and caring.
The food is good, perhaps in the warmer days a salad could be on the menu.
Communal areas are welcoming and there are many things to participate in.

Reply from Samantha Debenham, Reviews Team at Oxbow Manor

Thank you for your thoughtful feedback regarding Oxbow Manor. We are pleased to hear that you are overall satisfied with the presentation of your room and the communal areas of the home. Furthermore, your kind comments about our staff are greatly appreciated.We appreciate your feedback in regard to the meal options in warmer weather. We always strive to provide a variety of options to all residents at mealtimes to encourage their independence and ensure they can always eat a meal they enjoy. If you feel comfortable, we encourage you to feedback any suggestions or concerns directly to the team or Home Manager directly so these can be addressed promptly for you.Once again, thank you for sharing your thoughts regarding Oxbow Manor. Your feedback is invaluable to us and allows us the opportunity to grow and improve the standard of care we provide.

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Review of
Oxbow Manor
from A K (Stepson of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

After viewing about 4 other care homes, we quickly found Oxbow Manor was by far the nicest with a good 'feel' to it completed with the managers friendly and professional manner. She explained everything clearly and whilst the costs are high - compared to others there is not much in it though my step

is happy and enjoys the food as well.

Reply from Holly Cole, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review of
Oxbow Manor
from M S (Son of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

Within days of coming at Oxbow Manor, my mother was visibly happier and bright. After two weeks, she referred to Oxbow as her home. She is eating very well and we can tell she knows she is safe and looked after by people who genuinely care. Amazingly clean establishment. All the staff are warm and friendly

and guests and residents alike. We are so glad we chose Oxbow Manor.

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Review of
Oxbow Manor
from John T (Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Generally satisfied, apart from the cost and the catering.
How some £7900 justified for residential facility can be justified. I do not understand unless capital cost is being reserved ober a short period.
Hotel prices would be half or less, with better catering. Access to medical care, i.e. GP, doctor

and hospital, is complicated and to be largely DIY.

Reply from Samantha Debenham, Reviews Team at Oxbow Manor

Thank you for sharing your feedback in regard to Oxbow Manor. We are so glad to hear that you are overall satisfied with the quality of care you have been provided whilst staying with us.

Regarding your financial concerns, we are sorry to hear that you are dissatisfied with the costs associated with our service. At Care UK, we pride ourselves in providing high quality care and support, including an extensive activities and lifestyle programme, alongside beautifully decorated accommodation with laundry, housekeeping, utilities, and maintenance services all included in the monthly cost.

We also are sorry to hear that you are dissatisfied with the catering service provided in the home. We always aim to cater to the nutritional needs of every resident in the home and ensure that they are satisfied with the variety of meal choices we have available.

We politely encourage you to reach out to the Home Manager directly to discuss any concerns you may have. They are always happy to listen to and address any worries or issues that may arise.

Again, we would like to thank you for your feedback. Your input is invaluable to us and allows us to continue improving the service we provide.

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Review of
Oxbow Manor
from William S (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

My first three weeks were undoubtedly the most difficult time having to accept that my home, my car, many of my belongings and all my very many friends were no longer a part of my life. Even my family were no longer readily available as previously. However, as I begin to accept my new situation, I found

the Oxbow Manor exceeded my expectations and my new life was now being accepted.

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Review of
Oxbow Manor
from R P (Husband of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

We recently celebrated our diamond wedding anniversary and I arranged unbeknown to the staff a cake, champagne and nibbles. We had a party of 10 people. When we arrived, we found the cinema/bar decorated with an assortment of decorations from the ceiling, the words "Happy Anniversary" on the TV, a cluster

of balloons on the bar and a fantastic cake. All our visitors were full of praise for the staff and everything.

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Review of
Oxbow Manor
from A O (Son of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My father has stayed for 2 week period. The facilities are tidy and clean and gave my father a good routine and settled very well. The staff were very friendly, caring and able to offer myself as a care lead, quality advice and support. Which I have been able to use, especially when dealing with social

care. Without this support it would have been more difficult. If we need to use a residential home for rest bite or full future residential care in the future, this would be place we would like to take him again.

Reply from Holly Cole, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Oxbow Manor
from C C (Respite Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

I experienced proffessional, competent, friendly assistance from my first enquiry about post-operative convalescent care. The manager was particularly reassuring and helpful. The building is wonderful, light airy and spirit-raising. The staff have all been helpful, pleasant, nothing seems too much trouble.
My

post-operative recovery has been greatly eased by my stay at Oxbow Manor.

Reply from Hannah Story, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Its great to know that our team, especially the manager, provided reassurance and support during your recovery. Many thanks the Care UK team

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Review of
Oxbow Manor
from Clive M (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

We moved mum to be closer to the family. After much research, it seemed that Oxbow Manor was the obvious choice, and we have not been disappointed.
The first thing you feel is friendship and belonging from the get-go, and all the staff make you feel welcome. Within a day everyone seemed to know her

and greeted her everywhere she went, and that level of dedication to care is evident in everything they do.
As a family, we are greeted and they engage with us and keep us informed. Nothing is ever too much trouble.
The facilities and atmosphere are impressive too. Go to the library, garden or cinema/music room or kick back in the cafe or a TV lounge. Mum loves the hot chocolate.
Having a loved one with advanced dementia can be tough but it is so comforting knowing whether we are there or not she is in safe and genuinely caring hands.
Thanks to all the staff at Oxbow for what you do, we appreciate you.

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Review of
Oxbow Manor
from B C (Respite Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Two weeks respite care at Oxbow Manor after breaking my leg was an enormous help and definitely an aid for my recovery. The friendly staff and bright, attractive rooms made my visit truly enjoyable! Nothing was too much trouble and I would like to give special thanks to the maintenance man for his skill

in problem solving!

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Hi, thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from A R (Wife of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Due to a sudden illness, I admitted my husband into Oxbow Manor for nursing care and respite. It was a difficult decision, and I felt so guilty that I wasn't able to care for him myself. However, I had to put my feelings aside and consider what was best for him. I am so glad I made the decision. The

care, the support and the staff were amazing, and I am convinced his journey on the road to recovery was made possible by the excellent treatment he received. I would not hesitate in recommending Oxbow Manor to anyone who find themselves in the same position I found myself in.

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Review of
Oxbow Manor
from Bryan H (Respite Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

This was a very interesting respite experience.
The food was especially noteworthy.
Staff were very friendly and helpful.
Facilities were extensive and comfortable.
Medication was taken care of in a timely fashion.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us a review about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from A J (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

What a fabulous environment for mum, a very social person, she loves going to Oxbow Manor for respite weeks. I unequivocally recommend the service and the staff, it is a brilliant place and so welcoming.

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Review of
Oxbow Manor
from Pat E (Daughter of Resident) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

Oxbow Manor is a wonderful home. The staff care not only for the residents but the relatives too. Everyone is treated with dignity and compassion. The home itself is beautiful and all rooms having en-suite facilities are wonderful. I cannot commend the staff more highly for the excellent care they provide.

Would highly recommend it to anyone.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Hi Pat, thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from R P (Friend of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

Excellent in every way.

Reply from , Reviews Team at Oxbow Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from Shaun W (Son of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My father has had excellent care since moving from another care home in Shrewsbury. The staff at Oxbow Manor are like one big family. The food is very good having just dined with my father who can sometimes be a little awkward and fussy, nothing is too much trouble to win him over. The activities the

home organizes are very good, my father is very happy and has become the joker in the pack.
Thank you staff at Oxbow Manor!

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience. At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from Shaun S (Son of Resident) published on 21 February 2024

Submitted via Website • Report

Overall Experience

Oxbow Manor is the most fantastic care home.
Everything is just perfect, the care, activities, food, rooms and attention are exemplary, not only to the residents but also to their wider families. All the staff were so attentive, happy, and welcoming.
My Dad was receiving end-of-life care and they

supported us all through the whole process. Oxbow Manor made the remaining time my Dad had left as dignified and supported as anyone could ever wish for, they did their utmost to keep Dad smiling and entertained as they could and they truly helped him live his best life.
This care home is not just a care home its a 'care' home!

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Oxbow Manor
from Jackie S (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Oxbow Manor was recommended to me, and it didn’t disappoint. When I took my dad to see it, despite me telling him about all that was on offer, he was still very impressed and quite overwhelmed by it all. It felt like a hotel. Dad has now been in residence for nearly five weeks and has settled really

well. I have met so many different staff members who all have common themes - pleasant, helpful with nothing too much trouble, and all delivered with a genuine smile. The food is amazing. I joined Dad for Christmas and New Year’s Day lunch - I was stuffed; it was so tasty, plentiful and quite frankly, the brownie was probably one of the best I have ever tasted. I am at total ease with my dad being there despite questioning my decision (with dad’s agreement, of course). If Dad was still in his own home, I would be worried sick. He is looked after, has great food, has no (serious) worries and is joining in most of the activities. Thank you all at Oxbow Manor; keep up the excellent work, and take good care of my dad.

Reply from Caprice Geisha, Reviews Team at Oxbow Manor

Hi Jackie, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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