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Care Home Owned by Care UK in Shropshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Care UK in Shropshire

Only the locations & reviews in Shropshire for Care UK are showing below.

View the details of all 264 locations (with 21300 reviews) owned by Care UK

Care UK Locations in Shropshire (1)

 - Browse 1 Care Home owned by Care UK in Shropshire
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Oxbow Manor
Oteley Road, Shrewsbury SY2 6QH 
9.8 46 reviews
Oxbow Manor, Shrewsbury, Shropshire
"My dad has come to live at Oxbow Manor Care Home after being diagnosed with dementia after I tried to look after him at home. All aspects…"   Read all 46 reviews
  • from £1,730 / week
  • 80 Rooms
Location Type Care Home

Oxbow Manor care home provides person-centred care in luxurious surroundings, including permanent and short-term residential, nursing and specialist dementia care. The home is divided into suites ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Care UK Reviews in Shropshire (46)

9.7

Care UK has a Group Review Score of 9.7 (9.650) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.

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Review of

Oxbow Manor

from R M (Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, no more to say.
Reply from Ann Rose, Reviews Team at Oxbow ManorThank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one. We are delighted you have chosen Oxbow Manor as your home .
Best wishes
Ann Rose
Customer Relations Manager
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Review of

Oxbow Manor

from Joanne W (Daughter of Resident) published on 29 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has come to live at Oxbow Manor Care Home after being diagnosed with dementia after I tried to look after him at home. All aspects of the process have been fantastic from speaking to Ann to arrange admission to all reception staff who all know my name and dads name, to the carers, nurses, cleaners,
maintenance people who all say hello when you walk past them. My dad does not really mix with people and the carers have gone above and beyond with encouraging him to get out of his room and go on trips in the bus to sing along sessions, I even did a quiz with them all and sometimes watch some of the entertainment they have on. They have a cafe for visitors and the residences and they make the best home made cakes ever. My dad has really come out of himself and enjoys it here very much. Well done to all the team. Thank you
Reply from Ann Rose, Reviews Team at Oxbow ManorDear Joanne,
Thank you very much for taking the time to leave us feedback about your experience with us here at Oxbow Manor.
Our Residents welfare and happiness are of the highest importance to us, at the same time we endeavour to support our relatives through their care journey .
We set a high standard for ourselves, so we are very pleased to hear that your time with us has been so beneficial.
Best wishes,
Ann Rose
Customer Relations Manager
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Review of

Oxbow Manor

from Philip W (Respite Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care - This is the 2nd time that I have chosen to stay in Oxbow Manor following surgery because of the complications I would face being at home on my own. That I chose to return here is the most telling statement I can make. There were other options, but this was my 1st choice. Why? Confidence
in management, staff and level of care. The staff are friendly, cheerful and positive. Also being a relatively new building the facilities are to a high standard.
Reply from Ann Rose, Reviews Team at Oxbow ManorHello Philip,
Thank you very much coming to stay with us again and for taking the time to leave us feedback about your most recent experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us again has been a positive one.
Very best wishes from the all the staff at Oxbow .
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Review of

Oxbow Manor

from C J (Daughter-in-law of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have nothing but praise for the care, love and support given to both parents/m-laws. All the carers are lovely, kind and helpful. Nothing was too much trouble. The rooms are really lovely. There is a very good choice of food. Always a full programme of activities for all levels of the
residents. We wouldn't hesitate to recommend to anyone looking for a lovely place to reside in or for respite or till end of life. Thank you Oxbow Manor.
Reply from Ann Rose, Reviews Team at Oxbow ManorHello,
Thank you very much for taking the time to leave us feedback about your experience
I'm so pleased the staff at Oxbow Manor were able to give your parents the care and support when they needed it most .
At Oxbow Manor Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care, to our residents and also provide support for our relatives and friends .
Best wishes
Ann Rose
Customer Relations Manager
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Review of

Oxbow Manor

from Hilary S (Respite Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been living at Oxbow Manor - an extended holiday between private & family homes. It has been an interesting, enjoyable and very valuable experience. We have been very well cared for and have made friends among the staff and our fellow residents. Our very best wishes to all of you. Thank you
very much.
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Review of

Oxbow Manor

from Ivy H (Respite Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Disappointed. Staff efficient. 1st floor restaurant. Breakfast frustration staff could be done half time. In two weeks toaster worn out. Need new one not worked properly long time.
Reply from Samantha Debenham, Reviews Team at Oxbow ManorThankyou for taking the time to provide your feedback regarding Oxbow Manor. We are saddened to read of your experience during your time with the home.
Upon review and discussion with staff, I can confirm that there have been no reports of broken toasters, however, please be assured that we will continue to monitor the situation.
Regarding mealtimes, please be advised that we are in the process of providing all of our staff with dining with dignity training to ensure mealtime experiences for our residents are more efficient and enjoyable.
Please be assured that should you have any further concerns the Home Manager would be happy to further discuss these with you, or alternatively you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com.

Thankyou again for your feedback.
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Review of

Oxbow Manor

from G R (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in for respite for 2 weeks. The place was clean, warm and welcoming, mum didn't use the facilities although encouraged by staff. But the activities seemed good and varied. We feel mum would have enjoyed her stay if she had joined in and requested help.
Reply from Ann Rose, Reviews Team at Oxbow ManorThank you very much for taking the time to leave us feedback about your experience. We really appreciate your thoughts and comments
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Best wishes, Ann Rose Customer Relations Manager
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Review of

Oxbow Manor

from P P (Friend of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been chosen at a POA for a very dear friend of 60 years! I chose most carefully choosing the appropriate Residential and Nursing Home for her future care! Therefore I can honestly express my true account of the nursing care, cleanliness, food, drink, safety etc - in one word Excellent" It warms
my heart seeing her so happy with so many caring staff and new friends. Despite having to give her beautiful home up, she accepts this is a new chapter for her latter years.
Reply from Ann Rose, Reviews Team at Oxbow ManorThank you so much for taking the time to share your experience at Oxbow Manor! We are truly delighted to receive your five-star review. Your kind words reflect the dedication and passion our team puts into ensuring that every resident feels cared for and valued. We strive to create a warm and welcoming environment, and your feedback reaffirms that we are achieving our goal. We are grateful for your support and look forward to continuing to provide exceptional care to all our residents. If there's anything more, we can do for you, please don't hesitate to reach out.
Warm regards,
Ann Rose
Customer Relations Manager.
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Review of

Oxbow Manor

from Eva S (Mother of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with all the staff & their love for Jenny.
Reply from Ann Rose, Reviews Team at Oxbow ManorThank you for taking the time to leave us feedback, it is much appreciated. We are really pleased your experience was such a positive one .
At Oxbow Manor Care Home - Care UK we hold ourselves to a high standard and therefore are grateful for all feedback so we can continually look to improve and ensure the delivery of high quality care.
Ann Rose
Customer Relations Manager
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Review of

Oxbow Manor

from Nicholas W (Son of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97 year old father was recently become a resident at Oxbow Manor, from what I have witnessed. Nothing is too much trouble for the nurses, or carers. I think it is a lovely home, well looked after. It is a pleasure to visit. I cannot find fault with anything.
Reply from Holly Cole, Reviews Team at Oxbow ManorHi Nicholas, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time,
Many thanks the Care UK team
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Review of

Oxbow Manor

from B W (Resident) assisted by family/friend published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My room is clean, airy and well presented.
Staff are always friendly and caring.
The food is good, perhaps in the warmer days a salad could be on the menu.
Communal areas are welcoming and there are many things to participate in.
Reply from Samantha Debenham, Reviews Team at Oxbow ManorThank you for your thoughtful feedback regarding Oxbow Manor. We are pleased to hear that you are overall satisfied with the presentation of your room and the communal areas of the home. Furthermore, your kind comments about our staff are greatly appreciated.We appreciate your feedback in regard to the meal options in warmer weather. We always strive to provide a variety of options to all residents at mealtimes to encourage their independence and ensure they can always eat a meal they enjoy. If you feel comfortable, we encourage you to feedback any suggestions or concerns directly to the team or Home Manager directly so these can be addressed promptly for you.Once again, thank you for sharing your thoughts regarding Oxbow Manor. Your feedback is invaluable to us and allows us the opportunity to grow and improve the standard of care we provide.
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Review of

Oxbow Manor

from A K (Stepson of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing about 4 other care homes, we quickly found Oxbow Manor was by far the nicest with a good 'feel' to it completed with the managers friendly and professional manner. She explained everything clearly and whilst the costs are high - compared to others there is not much in it though my step
is happy and enjoys the food as well.
Reply from Holly Cole, Reviews Team at Oxbow ManorThank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review of

Oxbow Manor

from M S (Son of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Within days of coming at Oxbow Manor, my mother was visibly happier and bright. After two weeks, she referred to Oxbow as her home. She is eating very well and we can tell she knows she is safe and looked after by people who genuinely care. Amazingly clean establishment. All the staff are warm and friendly
and guests and residents alike. We are so glad we chose Oxbow Manor.
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Review of

Oxbow Manor

from John T (Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally satisfied, apart from the cost and the catering.
How some £7900 justified for residential facility can be justified. I do not understand unless capital cost is being reserved ober a short period.
Hotel prices would be half or less, with better catering. Access to medical care, i.e. GP, doctor
and hospital, is complicated and to be largely DIY.
Reply from Samantha Debenham, Reviews Team at Oxbow ManorThank you for sharing your feedback in regard to Oxbow Manor. We are so glad to hear that you are overall satisfied with the quality of care you have been provided whilst staying with us.

Regarding your financial concerns, we are sorry to hear that you are dissatisfied with the costs associated with our service. At Care UK, we pride ourselves in providing high quality care and support, including an extensive activities and lifestyle programme, alongside beautifully decorated accommodation with laundry, housekeeping, utilities, and maintenance services all included in the monthly cost.

We also are sorry to hear that you are dissatisfied with the catering service provided in the home. We always aim to cater to the nutritional needs of every resident in the home and ensure that they are satisfied with the variety of meal choices we have available.

We politely encourage you to reach out to the Home Manager directly to discuss any concerns you may have. They are always happy to listen to and address any worries or issues that may arise.

Again, we would like to thank you for your feedback. Your input is invaluable to us and allows us to continue improving the service we provide.
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Review of

Oxbow Manor

from William S (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first three weeks were undoubtedly the most difficult time having to accept that my home, my car, many of my belongings and all my very many friends were no longer a part of my life. Even my family were no longer readily available as previously. However, as I begin to accept my new situation, I found
the Oxbow Manor exceeded my expectations and my new life was now being accepted.
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Review of

Oxbow Manor

from R P (Husband of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently celebrated our diamond wedding anniversary and I arranged unbeknown to the staff a cake, champagne and nibbles. We had a party of 10 people. When we arrived, we found the cinema/bar decorated with an assortment of decorations from the ceiling, the words "Happy Anniversary" on the TV, a cluster
of balloons on the bar and a fantastic cake. All our visitors were full of praise for the staff and everything.
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Review of

Oxbow Manor

from A O (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has stayed for 2 week period. The facilities are tidy and clean and gave my father a good routine and settled very well. The staff were very friendly, caring and able to offer myself as a care lead, quality advice and support. Which I have been able to use, especially when dealing with social
care. Without this support it would have been more difficult. If we need to use a residential home for rest bite or full future residential care in the future, this would be place we would like to take him again.
Reply from Holly Cole, Reviews Team at Oxbow ManorThank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team
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Review of

Oxbow Manor

from C C (Respite Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I experienced proffessional, competent, friendly assistance from my first enquiry about post-operative convalescent care. The manager was particularly reassuring and helpful. The building is wonderful, light airy and spirit-raising. The staff have all been helpful, pleasant, nothing seems too much trouble.
My
post-operative recovery has been greatly eased by my stay at Oxbow Manor.
Reply from Hannah Story, Reviews Team at Oxbow ManorThank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Its great to know that our team, especially the manager, provided reassurance and support during your recovery. Many thanks the Care UK team
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Review of

Oxbow Manor

from Clive M (Son of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved mum to be closer to the family. After much research, it seemed that Oxbow Manor was the obvious choice, and we have not been disappointed.
The first thing you feel is friendship and belonging from the get-go, and all the staff make you feel welcome. Within a day everyone seemed to know her
and greeted her everywhere she went, and that level of dedication to care is evident in everything they do.
As a family, we are greeted and they engage with us and keep us informed. Nothing is ever too much trouble.
The facilities and atmosphere are impressive too. Go to the library, garden or cinema/music room or kick back in the cafe or a TV lounge. Mum loves the hot chocolate.
Having a loved one with advanced dementia can be tough but it is so comforting knowing whether we are there or not she is in safe and genuinely caring hands.
Thanks to all the staff at Oxbow for what you do, we appreciate you.
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Review of

Oxbow Manor

from B C (Respite Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two weeks respite care at Oxbow Manor after breaking my leg was an enormous help and definitely an aid for my recovery. The friendly staff and bright, attractive rooms made my visit truly enjoyable! Nothing was too much trouble and I would like to give special thanks to the maintenance man for his skill
in problem solving!
Reply from Caprice Geisha, Reviews Team at Oxbow ManorHi, thank you very much for taking the time to leave us feedback about your experience.At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Awards / Recognitions (148)

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