Care Homes Owned by Care UK in Greater Manchester

We have a family member at Ladybrook, she has lived there for several months now and we are regular visitors. We have found all the staff, not just the carers, to be friendly, kind, caring and considerate both to us and mum. The atmosphere is welcoming, we have taken part in a number of the social activities this summer which are really well planned and enjoyed by residents, visitors and staff. We have dined with mum occasionally and the food is excellent. If I have any concerns or questions they are dealt with quickly and it is very reassuring to have someone to ask. Mum's health, mental stimulation and mobility have all improved hugely since she moved there. This is a result of the daily exercise activities that she attends plus conversation and interaction with friendly young carers and other staff. It is a huge relief to know that mum is safe, eating properly and being cared for all the time.

My mother has been a resident in the home for just over 6 months and the difference in her from when she arrived until now is remarkable. When she first moved in she was using a wheelchair as she was too frail and unsteady to walk without assistance. Now once she has been showered and dressed in a morning she doesn't really need any further assistance until it's time for her to get ready for bed. She's spent much of the good weather that we have had this year taking herself outside to enjoy the garden - something she hadn't been able to do at her bungalow for the last few years. The activities that she joins in with give her company even on the days where she doesn't have visitors.

As a family we cannot praise the team at Riverside enough for the care , compassion and dignity shown to my father in his time with them. From the reception team to the catering team to maintenance team to the caregivers and the nurses on Nightingale floor . Every single person I encountered was exceptional in their authentic commitment to their vulnerable residents and families. Externally grateful to you all

After having spent three months as a respite patient, l feel able to comment on the excellent care l received. From the manager down, the care is outstanding. He has a bubbly personality which raises the spirits, daily. The care staff are second to none. Nothing is too much trouble. Even the worst clean up care is carried out with a smile, and with reassurance that it was not your fault. The menu is varied. Most memorable a Jamaican BBQ. There are numerous entertainment activities, ranging eg from Bingo to Art Classes, to film nights to scrabble evenings and talks on topics of value eg how to avoid falls. Regular visits to local places of interest are arranged or simply a meal in different surroundings. The garden is well looked after and well stocked. Garden walks are arranged daily. The Physio is outstanding.The library is well stocked and the walls covered in interesting art. The whole place is clean and well maintained with no smells.My stay has been most pleasant and memorable.

My aunt moved into Ladybrook Manor in May 24. One concern she had was about staff retention. She didn't want to keep explaining her issues to different people. She needn't have worried. Staff retention appears to be very high which is a big plus. I visit almost daily at different times. Yes, at times the care team are stretched as all residents want the same thing at the same time, such as all wanting to go the bed around a similar time, but I can vouch the care team do work as a team and do all they can to ensure everybody is attended to as quickly as possible. The bistro is a fabulous spot for not only residents but family and friends too. I don't know what I expected of a care home, but Ladybrook Manor stood out as the best and it has not disappointed either my aunt or myself. I guess that's down to good management and having people who treat residents as they would expect their own relatives to be looked after.

I can not fault the care at Halecroft Grange. Since my friend was transferred here, I can see how her condition has stabilised, which I believe has also been helped by the numerous activities. The namaste care is outstanding and individualised. The food is excellent, and beautifully presented. The staff always go the extra mile for both residents and family/friends. I strongly believe this is the best residential care home in the area.

My grandad is well looked after and is happy living at the home. He enjoys meeting his family at the coffee shop and there is always lots of treats!

My husband is well looked after by all the carers. He loves all the food cooked in house. I love that his intake and out put is monitored and his weight checked. I am informed of any falls or incidents with details of keeping him safe. The entertainment team are brilliant and arrange lots of events and are inclusive. They have lots more games, balls, dolls etc. and regularly arrange events with a singer. I feel happy that my husband is well cared for, safe and happy.

I've visited Oakfield Croft to vist my friend several times over this past few months and I have always been struck by the friendly attitude of the staff + residents alike. In addition I've also attend the monthly quiz nights where the hospitality has been great and the occaision a great success.

Visiting my wifes relative. Very impressed with the facilities and have amazing staff. Thank you.

Staff exhibit great patience and understand even when residents not always cooperative or appreciative. Cafe area a great location both for the residents and for showing experiences amongst visitors/relatives. Knowing that residents are always safe is a great relief. Good to be able to take residents out on trips. On downside, events can be cancelled without any notice. Non-carers, e.g. reception, kitchen staff, housekeeping staff, hairdresser all very good with residents too.

Life-long friends of resident. We visit once a month and try to call on the phone once a week for about 20 months. Our friend is chair bound and has very poor eyesight and has lewy-body dementia. She cannot feed herself and our main concern/doubt is if she is being fed properly. We sometimes arrive to find her breakfast and lunch on the table in front of her, untouched. She cannot see or reach it. If maye that she has refused to eat but will eat some or all of it if we feed her. There does not seem an individual carer responsible for her during their shift. May take 4-5 tries to telephone her during the day, often no answer. Always a warm and friendly receptionist at the door.

Given the medical conditions of my dad, the attention given by the staff is excellent, including out-of-hours intervention when required. Angela and Kerry are particularly good staff. Activities are varied and pitched of the right level. Food is excellent and kitchen and cleaning staff are very good.

Oakfield Croft has looked after my mother very well for the past 4 years. The staff are extremely caring and attentive and always listen to our concerns.

We would like to say a huge thankyou to all the team at Halecroft Grange that put on such a wonderful celebration for our parents 75th wedding anniversary. We'd especially like to thank Sarah for the fabulous cake that she made and Kate for all her arrangements. It was lovely that so many other residents could enjoy the celebrations with us and super special that another couple were also celebrating their 60th anniversary. Mum and dad thoroughly enjoyed the day and the team are to be congratulated for all their efforts. Thank you so much

An excellent experience of Halecroft Grange. My friend has been a resident here for several months. She is well cared for by the staff, and the activities have really helped by providing her with the necessary stimulation. The food is excellent, and beautifully presented. Would thoroughly recommend Halecroft Grange.

My Dad is settled and comfortable here and I feel well looked after and cared for.

Our mother has been here for several months. Initial contact was at a stressful time for the family, but the care team here were wonderfully reassuring, kind and flexible. We visited several other homes at the time - HaleCroft Grange was head and shoulders the front-runner. Since, we have been completely happy. The most salient feature is welcome we are made to feel every time we visit. It's already like an extension of our family. The home is immaculately clean, the staff smiling and the residents clearly very happy and settled. The rooms are large, and each with a kitchen area which helps maximise independence. It is clear that the staff know their residents well, and it's nice to see the same faces every time we visit. This is as good care as we could hope for for our mother, who is very settled here. Happy to give a strong recommendation without hesitation - you get what you pay for!

It is always a pleasure to visit my Mum and Dad now they are being looked after so well by such wonderful people in such a lovely environment.

Can't praise the home enough for the excellent care my dad receives. The staff cannot do enough for him, nothing is too much trouble. The staff are polite and friendly and management is very approachable.