Care UK in Cheshire | 6 Care Homes

Review of
Hollins Park
from Marjory P (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Exceptional care from carers, nursing staff and management carried out with compassion, patience, in a friendly manner. They are always 'a step ahead of me' with my husbands needs. This takes a tremendous weight of worry off my shoulders knowing that my husband is so well looked after and treated with

dignity at all times.

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Review of
Deewater Grange
from Kay S (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My Dad has been a resident since Feb this year, during this time his needs have changed considerably due to Parkinson's Disease.
I cannot praise or thank the staff enough for their care and support not just for Dad but also for me and my sister.
It has been a very challenging and upsetting time

for us as a family and the entire team at Deewater have been amazing!
I cannot give a higher recommendation than entrusting a beloved Dad into the care of strangers who have become like extended family.
Thank you!

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Review of
Deewater Grange
from Vanessa F (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Since mum moved to Deewater grange in February this year , mum has received outstanding care from all of the team at Deewater Grange . Everyone takes the time to support mum and everyone is friendly and helpful. The staff always go above and beyond making sure that mum is happy and settled .
Any questions

or requests we have had for mum have been dealt with promptly and it is so reassuring that we know mum is in such a wonderful home and being cared for by such wonderful people.
I would not hesitate to recommend Deewater Grange to anyone looking for a high standard of care for their loved ones.

Reply from Elizabeth Wilson-Lamb, Reviews Team at Deewater GrangeHi Vanessa F (daughter Of Resident) thank you so much for taking the time to leave us feedback about your experience.

At Deewater Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your own contribution to our activities and events is very much appreciated, thank you.

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Review of
Hollins Park
from Hilary M (Wife of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Very pleased he is in this home.I wouldn't wish hiII m to be anywhere else.
All the family are made to feel at home and offered a drink.I visit daily and am always made to feel welcome at all times day or night. I am not made to feel in the way if I stay overnight when he is ill.
The nurses are also

available to speak to if reassurance is required as is the manager and deputy.
The change of management has been seamless. Jas caring personality and previous experience is an asset in her new roll.

Reply from Sandra Mason, Reviews Team at Hollins ParkHilary M, thank you very much for taking the time to leave us feedback about your experience.

At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We always try our best to make the home as comfortable as possible and the all relatives to feel part of the family.

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Review of
Long Stone Manor
from J T (Wife of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

When my husband, who has Alzheimer's, came here at the beginning of August he was made so welcome. He settled in quite quickly and never asks to come home with me. He loves his room and the food and the staff and is always contented when I visit. I feel a great sense of relief that he is so well cared

for and I can just enjoy visiting him. This is his home now and I love it too.

Reply from Andrea Dunlop, Reviews Team at Long Stone ManorHello, thank you very much for taking the time to leave us feedback about your experience.
We take great pride in delivering high quality care and facilities for our residents and are so pleased to hear your Husband enjoys them. We really do appreciate you taking the time to leave a review.
Thank you again, from the Whole Team here at Long Stone Manor Care Home - Care UK

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Review of
Hollins Park
from L K (Wife of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Jasmine, Rob and their great team at Hollins Park are welcoming, friendly and helpful. Jasmine or Rob are on hand to discuss any concerns or to have a chat. My husband is well cared for and treated with kindness and respect as an individual. Staff are on hand to help with any queries and actively

seek to make life as comfortable as they can for him. Thank you.

Reply from Sandra Mason, Reviews Team at Hollins ParkL K thank you very much for taking the time to leave us feedback about your experience.

At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We are always there for our residents and relatives to promote fulfilling lives of everyone in our care home.

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Review of
Pinetum
from Jo W (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum was admitted to Pinetum Chester for rehab after breaking her hip and spent over 3 months there.
The quality of the professional & friendly staff at all levels ensure residents are extremely well looked after. From the beginning Mum was treated with great care, respect and dignity helping her

settle in so much she was reluctant to leave! This friendliness is also extended to the regular family visitors which was so nice.
Mum also enjoyed the light and airy lounge areas where we were able to relax with her when visiting.
From a family point of view we were delighted that Mum was well looked after. She felt safe, happy, well fed and content and that was so reassuring to us .
A small negative is the lack of en-suite facilities though this wasn't an issue for my Mum.
Thankyou to the whole Pinetum team - you have been excellent. Highly recommend.

Reply from Samantha Debenham, Reviews Team at PinetumThank you for sharing your thoughts regarding Pinetum. Your kind and thoughtful words about our home and staff are immensely appreciated and we are incredibly pleased to hear that yourself and your mother have enjoyed your experience with us.

Pinetum is an older building, and we are proud to have completed a number of renovations and modernisations across the thirty years we have welcomed residents. We do have a small number of ensuite rooms in our home; however, all floors have a sufficient number of bathrooms, shower rooms, and toilets to accommodate for resident's needs. We are glad to hear that your mother was happy with her arrangements during her stay with us, nevertheless.

We would like to assure you that if any issues did arise, the Home Manager would have been glad to discuss these with you and your mother in detail and do their best to provide a swift resolution to them.
Once again, thank you for sharing your feedback for Pinetum. Your input is invaluable to us.

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Review of
Long Stone Manor
from Catherine S (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

Longstone Manor is fantastic! The staff are friendly and kind and nothing is ever too much trouble.
The cleanliness of the home is excellent and maintained to the highest standards.
The events for the residents are fabulous! There is so much for them to do both inside and outside the home - if they

choose to partake in the activities.
As a regular visitor - I am always welcomed and made to feel quite special. The different rooms to sit in with your family member / friend are just lovely. If we want drinks, cakes, fruit - it is all there to help yourself. We often sit in the cinema and watch a film together while chatting or sometimes play cards in the cafe. It is a wonderful environment for all. Thank you to all the staff who have made this process as seamless and stress free as possible for us. You are all amazing.

Reply from Andrea Dunlop, Reviews Team at Long Stone ManorHello Catherine, thank you very much for taking the time to leave us feedback about your experience.
We are delighted to hear that the whole team provide excellent service and sincerely thank you for taking the time to share your personal experience.
At Long Stone Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Hollins Park
from S H (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

The Manager Jasmine runs a superbly led team of staff and carers.
My Mum receives wonderful care and is very content, which is so very important.
Everyone is always so pleasant, patient and supportive
Thank you!!!!!!

Reply from Sandra Mason, Reviews Team at Hollins ParkHi S H, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is a delight to care for your mum and everyone in the home. having your kindness and steady support have made such a difference.

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Review of
Station House
from John M (Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

I moved from another care home, and I am settled here and would not like to live anywhere else. Staff are very helpful and help to plan things for me to go out. I enjoy the activities in the home and enjoy having a brew with the staff at night.

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Review of
Hollins Park
from Lynn M (Wife of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My husband has been in this care home for 8 months and he's been really well cared for. He has Dementia and Cancer and all the staff are lovely and caring. There's a wonderful atmosphere, plenty of really good activities and the Management staff Jasmine & Rob are more than doing a good job. Their
door

is always open for you to discuss anything you might be worried about. I can't say enough good things about it. They say treat it like your home and we do so a big thank you to you all

Reply from Sandra Mason, Reviews Team at Hollins ParkHi Lynn M, thank you very much for taking the time to leave us feedback about your experience. At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure to care and learn from your loved one and his family, we continue to have an open-door policy and to work with yourselves, to give the best care to our residents.

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Review of
Hollins Park
from S S (Wife of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

I have been a relative for many months, things have changed after the previous manager left. She was on top of things and standards have slipped. I'm sure they will improve again but I what the best for my loved one.
Staff are busy but always helpful, the language barrier can affect my husband at times

but the staff do work hard.
I do feel that it isn't the same home, the family feel has gone but it is early days with the new manger, I just hope for me and my husband it improves

Reply from Samantha Debenham, Reviews Team at Hollins ParkThank you for sharing your thoughts regarding Hollins Park. We are sorry if this has been your experience.

We acknowledge your comments regarding the change in management in our home. We have appreciated the patience and kindness of all residents and their loved ones throughout the transition process. We would like to assure you that the current Home Manager is well equipped and qualified to complete their role effectively and we have complete confidence that they will be a great asset to Hollins Park.

We appreciate your comments about our staff. Our core team are dedicated to providing a high standard of care at all times and work hard to ensure all residents are supported and their care needs are met.

We are proud to foster a multicultural, diverse workplace in our home. Whilst we recruit staff from different backgrounds, they all display adequate competency in written and spoken English, and we continue to support them with this as part of their professional development during their tenure with us.

The current Home Manager would be happy to discuss any concerns with you directly and is eager to build strong relationships with all residents and their loved ones. We encourage you to approach them directly if you wish or you can contact us via complimentsandcomplaints@careuk.com if you prefer.

Once again, thank you for sharing your feedback for Hollins Park. Your input is invaluable to us.

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Review of
Long Stone Manor
from Mark L (Respite Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

I chose Long Stone Manor for my respite recovery following hip replacement surgery.
My decision was based on the facilities provided, notably private patio area per room & communal café & bar.
They are also able to arrange for private physio sessions, along side weekly physio classes provided on site.
The

staff are delightful, always prepared to go the extra mile to ensure the level of care & comfort.
The food is excellent, offering a varied & diverse menu, together with traditional dishes, such as fish & chips on Fridays!
Everything was taken care of, giving me the opportunity to focus on my recovery, putting me in an excellent position to cope with returning home.
Absolutely three weeks well spent!

Reply from Andrea Dunlop, Reviews Team at Long Stone ManorHello Mark, thank you very much for taking the time to leave us feedback about your experience.
At Long Stone Manor Care Home - Care UK we take great pride in delivering high quality care and facilities and are delighted to hear that the whole team provided excellent service, thank you for sharing your personal experience, your words mean so much to our teams and we are sincerely grateful. Thank you.

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Review of
Cranford Grange
from A S (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

Lovely airy decoration in communal areas. More like a hotel than a care home. Staff are long serving and really caring and helpful. Food was great - just have to be wary that you may not want to stop tasting all the different things on offer!

Reply from Dawn Williams, Reviews Team at Cranford GrangeThank you so much for sharing such kind comments, and very true its very easy to put on a few kilos here. Thank you from all The Team at Cranford Grange.

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Review of
Hollins Park
from Elizabeth R (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

Excellent home. Really kind and supportive. Good at handling complex dementia cases. They have been fantastic at coping with my father's more difficult days. Very good at involving the family. You always feel very welcome.

Reply from Sandra Mason, Reviews Team at Hollins ParkElizabeth (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is a pleasure to care for your dad along with the partnership and support of your family.

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Review of
Hollins Park
from David C (Son of Resident) published on 10 October 2025 Submitted via Website • Report

Overall Experience

Mums been at the Hollins Park a few years now and weve always found mum to be happy and verycontent. She settled in well and her care has been fantastic.
Theres plenty going on and we're well informed as to mums care.
Many thanks to all the team at Hollins Park for making mum and us very welcome.
Dave.

Reply from Sandra Mason, Reviews Team at Hollins ParkDavid, thank you very much for taking the time to leave us feedback about your experience.
At Hollins Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one.
It's our absolute pleasure to look after your mum and all our other residents in our care who we have been entrusted to look after, and having an open and honest relationship with the family.
We will pass your kind comments onto the team.

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Review of
Cranford Grange
from K M (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Drove up for the day to visit mum.
Just had a lovely lunch with mum, absolutely full after a three course meal!
Everyone was very happy to accommodate me after a long drive.
The lovely staff were kept busy making sure everyone ate something.

Reply from Dawn Williams, Reviews Team at Cranford GrangeThank you very much for taking the time to leave us feedback about your dining experience. We are very pleased to hear that your experience with us has been a positive one and look forward to welcoming you again on your next visit to Cranford Grange.

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Review of
Pinetum
from Vincent P (Son of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My late mother in law was admitted for end of life care from the Countess of Chester hospital. During her very short stay there she received very loving and respectful care despite being unconcious most of the short time she was there. The staff were very loving, they held her hand and stroked her hair

and spoke gently to her, ensuring her comfort at all times. I'm sure she was aware of their kindness. The staff were very compassionate to the family demonstating high levels of empathy at all times. On her final night we stayed through the night and the staff kindly provided with hot drinks and sandwiches. All things considered my late mother in law had excellent, loving and compassionate end of life care.

Reply from Holly Cole, Reviews Team at PinetumHi Vincent, thank you very much for taking the time to leave us feedback about your experience.

At Pinetum Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you for your time,

Many thanks the Care UK team

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Review of
Long Stone Manor
from Martin W (Son of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

My father recently stayed at Long Stone Manor for a two week respite break, and I can't recommend it highly enough. The staff, food and activities were excellent, and he thoroughly enjoyed his time there. When he and/or his partner need another break, I won't hesitate in using Long Stone Manor again.

Reply from Andrea Dunlop, Reviews Team at Long Stone ManorThank you very much for taking the time to leave us feedback about your experience.
At Long Stone Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Long Stone Manor
from A W (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

Mum had a fantastic stay at Longstone Manor convalescing from a hip replacement operation in June 2025. The quality of care, environment, food and the friendliness of the team made Mum feel at home immediately and helped her to regain her confidence quickly after the operation.

Reply from Hannah Story, Reviews Team at Long Stone ManorHi, thank you very much for taking the time to leave us feedback about your experience.
We're delighted to hear that your mum felt at home so quickly at Longstone Manor and that our team, food, and environment supported her recovery. It's wonderful to know she regained her confidence after her operation, and we'll be sure to share your kind words with the whole team. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Care Homes Owned by Care UK in Cheshire

Care UK Locations in Cheshire (6)

Care UK Reviews in Cheshire (325)

Hollins Park

Deewater Grange

Deewater Grange

Hollins Park

Long Stone Manor

Hollins Park

Pinetum

Long Stone Manor

Hollins Park

Station House

Hollins Park

Hollins Park

Long Stone Manor

Cranford Grange

Hollins Park

Hollins Park

Cranford Grange

Pinetum

Long Stone Manor

Long Stone Manor

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