Care UK in Dorset | 3 Care Homes

Review of
Anning House
from I K (Son of Resident) published on 18 February 2026 Submitted via Website • Report

Overall Experience

While mum was slightly unsettled at the prospect of moving into Anning House for respite the staff have gone over and above to make her feel welcome, even noticing an upcoming birthday an making suggestions to family of how they could host a party or afternoon tea and ideas of decorating. I have been

kept up to date with regular phone calls and opinions sought on both care plan but general wellbeing and likes / dislikes etc. The result of the care and attention from staff is mum has now settled, regularly taking part in the broad and varied daily activity schedules planned meticulously by the activity coordinators. Mum has even had some pampering with her hair and nails done. All the staff from the reception, to the nursing team are amazing, professional, knowledgeable and welcoming and I could not wish for anything more, the combined care really gives me peace of mind and mum is thriving with the personal care and attention she receives. My thanks to everyone at Anning House

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Review of
The Potteries
from L T (Granddaughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My gran is very happy at the Potteries. After residing in other local homes that could not meet her needs. She loves the activities and said the food is amazing. All the staff are very kind and caring. She is living her best life! Thank you to everyone at The Potteries, you all do an amazing job.

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Review of
The Potteries
from D L (Son of Resident) published on 12 February 2026 Submitted via Website • Report

Overall Experience

Lovely modern,welcoming care home situated in a quiet residential area with good public transport links. All staff and management are very attentive and really do make residents and visitors feel valued. Im confident my mother's getting the best care possible at The Potteries.

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Review of
Ferndown Manor
from J N (Son of Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

My mum needed some short term care. Ferndown Manor was able to take my mum within a couple of days and immediately was giving her an excellent level of care. The team listened to my feedback and quickly adjusted my mum's care to meet her needs. Overall, I have been very impressed with the team at Ferndown

Manor,

Reply from Donna Milne-Barron, Reviews Team at Ferndown ManorThank you very much for your kind feedback, it is greatly appreciated. We’re really pleased we were able to support your mum at short notice and provide her with the care she needed. Our team always aims to listen closely to families and adapt care to each individual, so it’s lovely to hear that this made a positive difference. Thank you again for taking the time to write your review. Best wishes to mum from us all at Ferndown Manor.

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Review of
Anning House
from N H (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report

Overall Experience

Every aspect of Mum's care at Anning House was first class. When she was able to join in with superbly run activities run by an enthusiastic team. Mum's actual care was given always in a gentle and dignified way with a caring, empathetic team - I would not hesitate to recommend. She could not have been

in a better place. All appreciation and thanks go to a wonderful team.

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Review of
Anning House
from Ann S (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report

Overall Experience

My um passed away in Anning House after living there (with dementia) for 3 1/2 years. The care team always cared with dignity, respect, love and humour.
They respected my privacy in the final days/hours and shared our sorrow. I will always appreciate the care given.

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Review of
The Potteries
from Lisa F (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Dad stayed at the potteries for respite. He was well looked after. The staff were all friendly and nothing was too much.
Dad was fussy with food and they made sure they changed his menu to suit his likes and dislikes each day, so he always had foods he wanted.
The activities were always fun and

engaging and dad enjoyed being there to take it all in.
Rooms are big and well equipped.
Having nurses on hand was great for him too.
Was a shame he had to go home.

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Review of
The Potteries
from J O (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Mum spent almost five years at the Potteries. We felt very lucky to have found such a modern, clean, family friendly care home.
There are some exceptional members of staff that go above and beyond and helped make my mum's time at the Potteries as enjoyable as it could be in the late stages of Dementia.

We were devastated when we had to move mum to a different care home due to financial reasons. Unfortunately mum did not adjust well to the move and passed away shortly after.
I have fond memories of mum's time at the potteries.

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Review of
Anning House
from Andy C (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My Dad spent the last 3 months of his days in Anning House. At the time of entering, he had been adamant that he never wanted to be admitted to a Care Home, but his failing health meant that we as a family had no real alternative. However, the care, attention and devotion shown by all the nurses, carers,

and staff gave him a wonderful final part of his life. On behalf of the family I cannot give enough praise for all connected.
The minute we walked through the door, we all felt the warmth and comfort, and we had no doubts that Dad would be happy there. We were without question proved right.

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Review of
Anning House
from Mark C (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

A wonderfully welcoming environment with very professional friendly staff who look after your loved ones as if they were their own. I am constantly updated on all aspects of my father's stay every time I visit. Excellent facilities with a wonderful range of experiences to participate in. At Anning House

they really do care.

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Review of
Ferndown Manor
from Sheila A (Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My whole experience is second to none. All staff lare ike family, full of love and caring.

Reply from Donna Milne-Barron, Reviews Team at Ferndown ManorWe absolutely love having you stay with us and it a pleasure to have your family come and visit too. We can't thank you enough for your lovely review, the staff will be delighted to hear your very kind words. We look forward to seeing you again soon. Best wishes from Sara and us all.

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Review of
Anning House
from Esther S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

I never thought I would write a review like this, and it has taken me a few months to find the words.

Anning House cared for my Dad, and it will always hold a very special place in my heart. My Dad loved the gardens, which brought him so much joy. The care and attention the gardener gives to both

the garden and the residents was truly special. He always took time to explain the flowers and plants, and this meant so much to my Dad and to us as a family.

No care home is perfect, and no one wants to move a loved one into care. Could I find small things that could be improved? Yes. But could I ask for a more caring and compassionate team? Absolutely not. The staff were amazing.

My Dad celebrated his 83rd birthday at Anning House, and the team supported us to plan a brilliant celebration. Thank you for taking such wonderful care of our Dad. Anning House will always hold a special place in my heart.

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Review of
Anning House
from Tricia B (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

my mothers dementia and general health became more demanding and my husband was terminally ill. I couldn't manage it all so my sister and I made the decision for our mother to have respite care at Anning house Weymouth.
Luckily there was a free room. It was an easy process to organize the stay and

Sarah, one of the managers supported us through this change.
Anning house is a lovely purpose built building for elderly care, welcoming, full of natural light and big window views. The staff are knowledgeable and confident in their care of residents and I was impressed that when my mothers complicated medicine regime was reviewed by staff they immediately contacted the GP for support and review of her care plan. We felt that she was in good care.
Her ensuite room was comfortable, warm and inviting.
she feels cared for, safe and has company and activities there .
All of the family like to visit and take her for coffee in the cafeteria.
She is now a permanent resident.

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Review of
The Potteries
from Sara D (Daughter-in-law of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

We visited The Potteries for the 1st time this month as we live in Canada. My MIL has been there since June and seems very happy and settled. The staff were very involved and interactive with all the residents and it was reassuring to see how much everyone was cared for. It is so nice to see how much

was going on and to see the enrichment programs offered. Thank you for all you do for the residents.

Reply from Caroline Hearne, Reviews Team at The PotteriesHi Sara D (daughter-In-Law Of Resident) thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.

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Review of
The Potteries
from Ann B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

I was very happy with the respite care my mum received. The care workers were kind and respectful to her needs. Mum was made to feel at home. The activites were good and she loved going to the cafe with family and having coffee and cake. I would definitely recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The PotteriesHi Ann B (daughter Of Resident)
Thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Many thanks
The Potteries team.

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Review of
The Potteries
from Cerie N (Wife of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband has been in your care for 2 years and has been well cared for throughout. Staff are all friendly and did everything that they could to make him happy and comfortable. I was kept in touch with any changes and I knew he was in good hands. I would recommend The Potteries to anybody needing care

and friendship.

Reply from Caroline Hearne, Reviews Team at The PotteriesHi Cerie N (wife Of Resident)
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for taking the time to leave us feedback about your experience.
Many thanks and best wishes
The Potteries team.

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Review of
The Potteries
from A P (Resident) assisted by family/friend published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

The Potteries is excellent. All the staff are caring, kind, helpful, friendly and approachable. They react quickly to any queries. The home has a cosy and warm atmosphere and is kept clean and tidy. I have been at The Potteries for 3 weeks now and have settled in well and am also enjoying the food and

some activities. A carer or nurse will check on me every hour and help me at meal times. I could not wish to be in a better care home, it is perfect for me.

Reply from Caroline Hearne, Reviews Team at The PotteriesHi A P (resident )
Thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Potteries team.

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Review of
Ferndown Manor
from Darren B (Son of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked after. Jackie has been a constant positive part of my mum's care, always there to offer kind words and advice, a great reception team, always welcoming, i.e., Suzie.

Reply from Donna Milne-Barron, Reviews Team at Ferndown ManorThank you so much for your kind words. We’re delighted to hear that your mum is well looked after and that our team has made a positive difference. Jackie and Suzie will be especially pleased to know their care and welcome have been appreciated. Your feedback means a great deal to us. Best wishes from us all and wishing you and your family a very Happy Christmas.

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Review of
Ferndown Manor
from Tim S (Friend of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall experience as a visitor is excellent. The resident I visit is sometimes left in bed in the mornings quite late. He needs to be got up earlier.
Staff are all friendly, and there is a good ambience in the communal lounge whenever I visit.

Reply from Samantha Debenham, Reviews Team at Ferndown ManorThank you for sharing your thoughts regarding Ferndown Manor. Your kind words about our staff and our home are greatly appreciated.

Please be advised that the care team work hard to assist residents with their daily routines in accordance with their individual care plans. Where a resident may wish to delay certain tasks such as personal care, or decline them completely, staff will always respect their decision.

We would like to assure you that the Care Team is always happy to address any concerns and provide explanations if your loved one's daily routine may have not been followed as usual that day. Additionally, the Home Manager has an open-door policy and is glad to discuss any wider concerns you may have in regard to your loved one's care.
Once again, thank you for sharing your feedback for Ferndown Manor. Your input is invaluable to us.

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Review of
The Potteries
from A W (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum has lived at The Potteries for just over 5 years. During this time her care has been excellent and the support for the family has been decorated with new furniture too which is very welcome. The current staff are all so friendly and the food is excellent.

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Care Homes Owned by Care UK in Dorset

Care UK Locations in Dorset (3)

Care UK Reviews in Dorset (386)

Anning House

The Potteries

The Potteries

Ferndown Manor

Anning House

Anning House

The Potteries

The Potteries

Anning House

Anning House

Ferndown Manor

Anning House

Anning House

The Potteries

The Potteries

The Potteries

The Potteries

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Ferndown Manor

The Potteries

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