Care UK in Dorset | 3 Care Homes

Review of
Ferndown Manor
from Jon L (Son of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

A brilliant thank you to the customer relations manager and her support staff for being so welcoming and professional in their approach. Nothing too much trouble.
Also a big thank you to the nursing staff who were so diligent and compassionate during my stepmother's brief stay.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Your review honestly made my day! It was such a pleasure to meet you and be able to help during your stepmother's stay with us. We know how important those little touches of care and compassion are, so hearing that it made a difference means the world.

The Nursing Team will be thrilled to know their kindness and diligence didn't go unnoticed - I'll make sure they hear your lovely words.

Take care and thank you again for taking the time to share this.

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Review of
The Potteries
from J M (Wife of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe

is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.

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Review of
The Potteries
from Elizabeth W (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since April of this year, and I can't praise all the staff enough. They all know her by name and treat her with genuine kindness and respect. She takes part in many of the activities offered, and the activities team clearly put a lot of effort into creating a fun and stimulating

environment for the residents. The home is always clean and really welcoming, and the cakes in the cafe are delicious! I am pleased with the care she receives, and it gives me peace of mind knowing she's in such capable hands.

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Review of
The Potteries
from Rachel K (Friend of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

Thank you for all the incredible care and compassion shown to my friends. All staff, throughout our time in The Potteries went above and beyond with the care delivered. The care for those approaching their final days, and the compassion for family and friends, makes a very difficult situation more bearable.

Thank you especially to the manager and also the kind nurse who was so gentle.

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Review of
The Potteries
from Sarah M (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

We have been very happy with the service and environment provided by The Potteries. Dad is safe - our primary concern, but also cared for, genuinely, by all the staff, from the nursing staff providing his primary care through to front of house and maintenance. Everyone knows Dad's name and they all

say hello and make the time to engage with him. The activities are also second to none, they're varied and engaging and are keeping his spirits high. I would love to see more 'DIY' type activities for dad - he loved the gentleman's club but it is only once a month. If there was a possibility of more of this, that would be great!

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for sharing your thoughtful feedback regarding The Potteries. We are incredibly pleased to hear that your father feels safe, supported, and comfortable in our home. Your comments regarding our staff are also greatly appreciated. We welcome your feedback regarding activities. We always aim to provide an array of activities to cater to all residents and are constantly revising and developing our activity schedules to accommodate this. Once again, thank you for sharing your thoughts regarding The Potteries. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review of
The Potteries
from Dawn W (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

I would have no hesitation in recommending The Potteries for the care of their loved one. Our mum was so happy there, and her last few weeks of life were treated with genuine care and dignity. All levels of staff were outstanding and showed genuine care and support, not only to mum, but also us as a

family. Nothing was too much trouble. We cannot thank you all enough for your love and understanding in those last few weeks.

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Review of
The Potteries
from Susan J (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Fabulous place - Mum loves it! The staff are fab!

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Review of
The Potteries
from Tom M (Son of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

We have all been very impressed with The Potteries. They have gone out of their way to make sure my father has settled in. They have gone the extra mile to help with his rehabilitation when the NHS hasn't really been able to help him yet due to a lack of resources. All members of staff are very polite

and are always smiling. We couldn't have asked for more.

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Review of
The Potteries
from L T (Granddaughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

My gran lives at The Potteries. She has lived in many care homes and by far this is the best! The food is fantastic, as well as the activities. The staff are very caring and engaging. My gran loves living here and we can not thank the staff enough.

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Review of
The Potteries
from T B (Son of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

The key strength of The Potties is the staff. They genuinely care and pay real attention to the residents and their needs. This strength is reinforced by the team, including several long term employees, ensuring consistency of care standards as well as a familiar environment to residents.

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Review of
Ferndown Manor
from Susan P (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

We found the facilities & staff were very helpful & obliging. Nothing is too much trouble. My dad has excellent treatment & help here during his 2-month stay. When he departed, there was total care & respect to him & we found everyone to be compassionate & caring. Thank you to everyone for everything.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to leave such thoughtful and generous comments. We're truly touched by your kind words about the care provided by our team at Ferndown Manor.It's incredibly important to us that residents and their loved ones feel supported, respected and cared for at every stage. Your recognition of our team's compassion and dedication means a great deal to us and we're proud that the efforts from each member of the team made a meaningful impact. Thank you again.

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Review of
Ferndown Manor
from Michael A (Son of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

We viewed several homes in the area and my sister her husband a decent one we all agreed on this one. Definitely not disappointed the staff are all very friendly and approachable for and queries that we have regarding Mums care and well-being your always greeted by a friendly receptionist and the management

are particularly good at sorting out any questions you have. Mum has top level care and is invited to join in on any activities that are happening on that day, there is always something good going on with the activities staff. The home is always clean and smells good unlike some that I have visited and the coffee shop is a good area for a chat with other residents families. Mum seems to be happy staying at the home and did make some nice friends when she first moved there. All in all 10/10.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your very positive comments about your Mum's care and about the whole team at Ferndown Manor. We are very pleased you chose us as your Mum's new home. It is our pleasure to look after your Mum, and I hope you continue to enjoy your visits, even if it does involve helping the Lifestyle team set up for events during your visits!

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Review of
Ferndown Manor
from D T (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Mum has stayed at Ferndown Manor several times over the past three years for respite and has settled in really well. She has found all members of staff very friendly and caring. Food and facilities are are also very good.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to post your lovely comments.Your mum is always very welcome at Ferndown Manor. Her smile, positivity and bubbly personality light up each day for the whole team. We look forward to welcoming her again soon.

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Review of
Ferndown Manor
from H B (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in Ferndown Manor for just over a year now, and she is very happy. There are always lots of lovely activities for her to take part in, she particularly likes music and the visits from various performers and loves animals. As a family, we are so grateful that mum is able to live here

as she is safe, happy and very cared for. Ferndown Manor has a very friendly atmosphere and all the staff across the board are amazing. Thank you all so much.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your Mum's, and your experience of Ferndown Manor. It continues to be our pleasure to care for your Mum and we are pleased that she is so happy here as well as you and the family are in her living with us. You are a special loving family and we are proud to receive your comments and recommendation. Thank you from all the team.

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Review of
The Potteries
from K S (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Would like to say a massive thank you to all the staff at The Potteries who looked after dad.
You are all amazing and not sure how we can ever repay you. I know some times he was challenging especially if he didn't have his dinner on a hot plate or if his hot cross buns were not toasted how he liked

them, but he thought you were all brilliant.
The last couple of months have been challenging with dad deteriorating until he took his final breath on Sunday.
You have been our life line over the last few months and dad thought the world of you all.
Not sure how we would have got through this without out you.
Thanks again to everyone who cared for dad, you are all very special people xx

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your dad and miss you all visiting, you are a wonderful family.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review of
The Potteries
from Nicky N (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum has just had two weeks respite in the potteries. I was so impressed with the home and the staff.
The home is welcoming with a bright and airey reception and cafe area. The staff are very caring and pay great attention to detail , everyone seemed to know her name from day one .
I delivered her

case the afternoon before admission , her clothes were taken and immediately named and were hanging in her wardrobe/ drawers when we arrived . The lifestyle team encouraged mum to take part in activities of which there are many .Mum enjoyed the meals and the chef and team provided lovely cakes everyday for the cafe.
Many thanks to all at the potteries , would definitely recommend if you are looking for a care home .

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We are very pleased mum had a wonderful time with us and well deserved respite.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review of
The Potteries
from Sue M (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at the potteries since June 2022.
He has had exceptional care from the staff and lifestyle team.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you very much for taking the time to leave us such positive feedback about your experience with us. We so miss your husband and miss you visiting. We will remember your husband's donkey visit from his favourite beach with great fondness.At The Potteries we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks The Potteries team.

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Review of
Ferndown Manor
from Z A (Friend of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the

bed and if there is not you have to sit on the bed.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to maintain a comfortable and pleasant environment for both residents and their families.We appreciate your feedback regarding the visitor seating arrangements. We understand how important it is to have comfortable and accessible seating during visits. Your suggestion to review the room layout to better accommodate visitors will be considered as we continue to improve the experience for everyone. Thank you again for your valuable input. We are committed to making sure both residents and their families feel at home and well-supported, and we will work on making any necessary improvements to enhance your visiting experience. Best wishes.

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Review of
Ferndown Manor
from S S (Daughter-in-law of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident

at Ferndown Manor which is all attributed to the comments above.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's care since moving to the home. We strive every day to make our residents lives as fulfilled as possible and it is lovely for our hardworking team to receive this deserved recognition. Kind regards from the whole Team at Ferndown Manor.

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Review of
Anning House
from Sandra M (Daughter-in-law of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I have found the home welcoming and professional providing information needed and responses to questions in a timely way.
It would be useful to know more about what activities are offered/engaged with - perhaps through an app.

Reply from Samantha Debenham, Reviews Team at Anning House

Thank you for taking the time to leave a review for Anning House. I am pleased to see that you feel that the team here are professional and communicates well. In response to the activities, we do have an app which we have in the home and will be rolling out to all families in the next few weeks. This app will enable you to see what activities we have and what your loved ones are taking part in. The app is a platform for us to inform you of events happening, scheduled activities within the home and give you access to a regular newsletter. Do pop in and see me if you need any further information.

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