Care UK in Dorset | 3 Care Homes

Review of
Ferndown Manor
from M T (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you ever so much for your lovely words! We're so grateful you took the time to share this amazing feedback. Welcoming families and making them feel at ease is exactly what we strive for so it's wonderful to know this has been your experience. Creating a welcoming home from home is at the heart of what we do and I'll make sure to share with everyone at Ferndown Manor!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from David H (Son of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

An absolutely wonderful place, the most caring staff and management . My mother sadly passed away after receiving the best care ever! Her time at the Potteries was a lovely time and her care was second to none. The knowledge of her living in a safe, secure and loving environment have helped the closure

of her life for me in the dealings with the Potteries.
Thank you to everyone single person for their dedication to assisting in the last years of my mothers life!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi David H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Thank you for your time.
Many thanks and kind regards
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from K H (Son of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Mum was here for 18 months. She had dementia. Her care was second to none. Unfortunately she passed away in August. The staff attitude through the sad time was lovely. Caring and so helpful throughout. I thoroughly recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi K H (son Of Resident)
Thank you very much for taking the time to leave us feedback about your experience with us.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It was our pleasure looking after your mother, we will pass on your wonderful positive feedback to the staff.
Many thanks and kind regards
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from John S (Respite Resident) assisted by family/friend published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

My stay was respite care for 4 weeks, in which time I was extremely well looked after. The staff were very kind, friendly and helpful. The food and activities were all 1st class.
I returned on 15th August for the VJ Day party, which was very enjoyable.
I would thoroughly recommend The Potteries.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi John S (respite Resident)
Thank you very much for taking the time to leave us feedback about your experience John, we were so pleased to see you again at our VJ anniversary garden party.
At The Potteries Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We hope to see you again at one of our many events.
Best wishes and take good care.
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from S B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

A big thank you to the Reception staff who always go out of their way to enable me to speak to my Mum.
Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you for your lovely feedback, we really appreciate it. Our reception team will be delighted to know their extra efforts have made a difference in keeping you connected with your mum. Thanks again for taking the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from Jean R (Respite Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing very

good. Activity folk are excellent at all lengths and abilities. The patience of all staff was amazing!! (As I had been in the caring system myself) Food was a little nursery style. Butched and puds very good. Not much fruit, though. Very efficiently served and cleared away. Room was good (room meal time please). Clean at all times. I was able to get around on my 3 wheeler, too. Thank you. 6 stars ******

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our activity team. It means a lot to us that you recognized the patience and care our team puts into their work—especially given your own experience in the caring system.
We’re also grateful for your feedback on the food. We strive to create meals that are both enjoyable and accessible, and we’ll certainly take your comments into consideration as we continue to refine our menu. We’ll aim to incorporate more fruit and adjust the style to better meet the needs and preferences of all our guests.
It's wonderful to hear that you felt comfortable navigating with your three-wheeler, and that your room and meal service met your expectations. We’re always working to ensure everything is clean, efficient, and easy to enjoy.
Thank you again for your 6-star review—this truly made our day! We hope to welcome you back soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Julie V (Niece of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

My 2 aunts were at The Potteries together receiving end of life care. I cannot praise the care home enough for the outstanding care dignity and respect both aunts received. Everything was tailored to their needs and nothing was too much trouble. All the staff in their uniforms was nice to see to understand

their roles and all staff were so polite and super friendly. I stayed overnight in a guest room to be with my aunts 24/7 so I saw day & night staff and all were equal in delivering their first class care. The food was very good as well with a choice of "home-cooked" meals everyday and taking them to the cafe for coffee & cake felt like a real treat to them.
I would highly recommend The Potteries Care Home to anyone seeking care for a relative in Poole. Well done to all of you!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Julie V thank you very much for taking the time to leave us feedback about your experience.
It was our absolute pleasure to look after your two aunts.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from Jon L (Son of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

A brilliant thank you to the customer relations manager and her support staff for being so welcoming and professional in their approach. Nothing too much trouble.
Also a big thank you to the nursing staff who were so diligent and compassionate during my stepmother's brief stay.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Your review honestly made my day! It was such a pleasure to meet you and be able to help during your stepmother's stay with us. We know how important those little touches of care and compassion are, so hearing that it made a difference means the world.

The Nursing Team will be thrilled to know their kindness and diligence didn't go unnoticed - I'll make sure they hear your lovely words.

Take care and thank you again for taking the time to share this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from J M (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

As the weeks pass, I have become more and more impressed by The Potteries! All the employees are so welcoming and friendly, always greeting residents by their first name. They are also always smartly dressed (and colour coded too!). The food is interesting, well balanced, and the Help Yourself Cafe

is excellent (particularly now after the new machine has been installed)! Residents' clothes are washed and ironed daily. There is a lovely garden to walk in for exercise. There are daily activities, and the "one-to-ones" are extremely popular. Local musicians visit and are very much appreciated.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi J M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Elizabeth W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since April of this year, and I can't praise all the staff enough. They all know her by name and treat her with genuine kindness and respect. She takes part in many of the activities offered, and the activities team clearly put a lot of effort into creating a fun and stimulating

environment for the residents. The home is always clean and really welcoming, and the cakes in the cafe are delicious! I am pleased with the care she receives, and it gives me peace of mind knowing she's in such capable hands.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Elizabeth W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Rachel K (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for all the incredible care and compassion shown to my friends. All staff, throughout our time in The Potteries went above and beyond with the care delivered. The care for those approaching their final days, and the compassion for family and friends, makes a very difficult situation more bearable.

Thank you especially to the manager and also the kind nurse who was so gentle.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Rachel K thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Sarah M (Daughter of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

We have been very happy with the service and environment provided by The Potteries. Dad is safe - our primary concern, but also cared for, genuinely, by all the staff, from the nursing staff providing his primary care through to front of house and maintenance. Everyone knows Dad's name and they all

say hello and make the time to engage with him. The activities are also second to none, they're varied and engaging and are keeping his spirits high. I would love to see more 'DIY' type activities for dad - he loved the gentleman's club but it is only once a month. If there was a possibility of more of this, that would be great!

Reply from Samantha Debenham, Reviews Team at The Potteries

Thank you for sharing your thoughtful feedback regarding The Potteries. We are incredibly pleased to hear that your father feels safe, supported, and comfortable in our home. Your comments regarding our staff are also greatly appreciated. We welcome your feedback regarding activities. We always aim to provide an array of activities to cater to all residents and are constantly revising and developing our activity schedules to accommodate this. Once again, thank you for sharing your thoughts regarding The Potteries. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Dawn W (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report

Overall Experience

I would have no hesitation in recommending The Potteries for the care of their loved one. Our mum was so happy there, and her last few weeks of life were treated with genuine care and dignity. All levels of staff were outstanding and showed genuine care and support, not only to mum, but also us as a

family. Nothing was too much trouble. We cannot thank you all enough for your love and understanding in those last few weeks.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Dawn W thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Susan J (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Fabulous place - Mum loves it! The staff are fab!

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Susan J thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from Tom M (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

We have all been very impressed with The Potteries. They have gone out of their way to make sure my father has settled in. They have gone the extra mile to help with his rehabilitation when the NHS hasn't really been able to help him yet due to a lack of resources. All members of staff are very polite

and are always smiling. We couldn't have asked for more.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi Tom M thank you very much for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from L T (Granddaughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

My gran lives at The Potteries. She has lived in many care homes and by far this is the best! The food is fantastic, as well as the activities. The staff are very caring and engaging. My gran loves living here and we can not thank the staff enough.

Reply from Caroline Hearne, Reviews Team at The Potteries

Thank you for your time

Many thanks
The Potteries team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Potteries
from T B (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

The key strength of The Potties is the staff. They genuinely care and pay real attention to the residents and their needs. This strength is reinforced by the team, including several long term employees, ensuring consistency of care standards as well as a familiar environment to residents.

Reply from Caroline Hearne, Reviews Team at The Potteries

Hi T B thank you for taking the time to leave us feedback about your experience.
At The Potteries Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
The Potteries team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from Susan P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report

Overall Experience

We found the facilities & staff were very helpful & obliging. Nothing is too much trouble. My dad has excellent treatment & help here during his 2-month stay. When he departed, there was total care & respect to him & we found everyone to be compassionate & caring. Thank you to everyone for everything.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to leave such thoughtful and generous comments. We're truly touched by your kind words about the care provided by our team at Ferndown Manor.It's incredibly important to us that residents and their loved ones feel supported, respected and cared for at every stage. Your recognition of our team's compassion and dedication means a great deal to us and we're proud that the efforts from each member of the team made a meaningful impact. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from Michael A (Son of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

We viewed several homes in the area and my sister her husband a decent one we all agreed on this one. Definitely not disappointed the staff are all very friendly and approachable for and queries that we have regarding Mums care and well-being your always greeted by a friendly receptionist and the management

are particularly good at sorting out any questions you have. Mum has top level care and is invited to join in on any activities that are happening on that day, there is always something good going on with the activities staff. The home is always clean and smells good unlike some that I have visited and the coffee shop is a good area for a chat with other residents families. Mum seems to be happy staying at the home and did make some nice friends when she first moved there. All in all 10/10.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your very positive comments about your Mum's care and about the whole team at Ferndown Manor. We are very pleased you chose us as your Mum's new home. It is our pleasure to look after your Mum, and I hope you continue to enjoy your visits, even if it does involve helping the Lifestyle team set up for events during your visits!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ferndown Manor
from D T (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

Mum has stayed at Ferndown Manor several times over the past three years for respite and has settled in really well. She has found all members of staff very friendly and caring. Food and facilities are are also very good.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to post your lovely comments.Your mum is always very welcome at Ferndown Manor. Her smile, positivity and bubbly personality light up each day for the whole team. We look forward to welcoming her again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Care UK in Dorset

Care UK Locations in Dorset (3)

Care UK Reviews in Dorset (369)

Ferndown Manor

The Potteries

The Potteries

The Potteries

Ferndown Manor

Ferndown Manor

The Potteries

Ferndown Manor

The Potteries

The Potteries

The Potteries

The Potteries

The Potteries

The Potteries

The Potteries

The Potteries

The Potteries

Ferndown Manor

Ferndown Manor

Ferndown Manor

Awards / Recognitions (131)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers