Care Homes Owned by Care UK in Cardiff

All I can say is Llys Herbert is home to my family member, she is completely happy and very settled with what was a daunting prospect. The idea of living in a Care Home really did concern her but turns out she's more than happily surprised. The staff make the place. All the staff have the same attitude towards the residents it's quite remarkable how so many wonderful personalities are under one roof.

My mother has been living in Llys Herbert since February. This is a lovely home with pleasant rooms, communal spaces and gardens. The staff are so friendly, caring, approachable and encouraging. My mother became ill during the night and the level of care she received before being admitted to hospital and after her discharge was excellent.

Mum considers herself very fortunate to be at Llys Cyncoed, and we would heartily recommend it to anyone considering a move to a care home.

My parents moved together to Llys Cyncoed three years ago. From my very first visit to view the home I have been struck with the warm welcome in the large, bright and beautifully decorated reception area. From here the communal areas, corridors and residents rooms are equally light, comfortable, well appointed and kept super-clean. My parents brought some of their own furniture, some was provided. Every effort is made to ensure the residents are as content and comfortable as possible with a wide variety of activities and entertainment available if wanted. My parents enjoyed a number of outings in the minibus.

The staff, whatever their role, are kind, respectful, professional and thoughtful towards the residents and their families. Nothing is too much trouble. This was demonstrated recently in the care provided to my mother in her final days and my father before that.

I have never regretted choosing Llys Cyncoed as a home for my parents.

Thank you!

Despite being a rather private person, and having lived in comfort and privacy in her own house for many decades, Mum is totally happy at Llys Cyncoed. It is difficult to see how the combination of care, comfort, privacy and professionalism could be improved upon: it has the feel and atmosphere of a large and very happy family-- congratulations to the staff.

The staff at Llys Herbert who are mostly quite young are excellent they could not be more caring with Beryl and it's no surprise that she is very fond of them all. Her face lights up when they are near and although they are busy they always seem to make time to sing a little song or have a dance with her which I am sure makes her stay here so much better.

I am very happy with the care my dad is provided with. The staff are lovely with him which gives me peace of mind.

My mum is looked after well here.

Llys Herbert is a beautiful home with excellent facilities. The staff are all welcoming, kind and caring. My cousin is very happy here and is well looked after.

My father is a long-term resident. He is receiving a good level of care. We appreciate the individual dedication of staff, the fact that they spend time with him and try to engage in conversation that interests him. The staff show patience sometimes under difficult circumstances. He enjoys his food and appreciates the help he sometimes needs during meal times. He does enjoy when the staff have been able to take him into the garden, or a short outing in the wheelchair. We find the care home well looked after, neat and tidy. We appreciate the offer to have a meal with him in the dining room or his room.

Activity team always very positive and frequent variety of activities. Well done all.

The management of the home are approachable and do everything in their power to assist where possible.

I can't recommend Llys Cyncoed enough. Go and check it out for yourselves, you won't be disappointed

My wife is not able to do much for herself, but has found the staff and management of Llys Herbert to be understanding of and sympathetic towards her care, capable and responsive when necessary, courteous and respectful at all times and most of all caring. Llys Herbert and its staff and residents deserve the fine reputation afforded them.

I would highly recommend Llys Cyncoed for anyone considering a care home.

The staff have been so attentive every since and treat her with such dignity and kindness. The warmth between carers and residents is heart warming and mum settled immediately which gave me the peace of mind I need at such a pivotal point. I couldnt be more grateful and would highly recommend them

After a period of respite Mum made the decision herself to stay on permanently at Llys Cyncoed and luckily a lovely room was available. She was finding life at home, by herself, very lonely and managing daily tasks was definitely becoming very challenging for her. This decision was not an easy one to make. It's 6 months on now and we are so very pleased at how Mum has settled in. All of the members of the care team are always welcoming, warm and friendly. They are kind, incredibly caring and very supportive of Mum and the rest of the family. We now enjoy quality time with Mum knowing that she is safe and secure with a professional team of people who have her very best interests at heart. Thank you all!!

My good friend has recently passed on due to stage 4 Pancreatic cancer and was in hospital for at least a month back in April 2025. During this ordeal we started to look for alternative care options for him and narrowed our choice down to two care homes in Cardiff. We took my friend round both and he immediately settled on Llys Cyncoed Care home in Cardiff, where he remained for the next 4-months until his death on 28 October 2025. Adrian's stay at Llys Cyncoed was fairly brief, but the care he received was exceptional and as far as he could, given his circumstances, he enjoyed his time at the home. The staff were magnificent throughout .... especially toward the end, when it was particularly 'harrowing' for us to visit as friends and family, but equally challenging for the staff looking after him. I cannot thank them enough for the care and attention they all showed my friend and the dignity he was able to maintain right to the end.

I cannot recommend Llys Cyncoed highly enough. From initial enquiries to the outstanding level of care received during a particularly difficult time. The care team became friends and the level of assistance and compassion shown was second to none. Everyone there is treated as an individual with their particular needs, likes and dislikes catered for as closely as possible. From personal experience I can say that the staff went over and above what could have been expected, not only for the resident, but for friends/family also. The home is beautifully appointed, with many large social rooms and an exquisite dining room and gardens. There are numerous activities and trips organised for anone who wishes to take part. But above all, what shines through is the dedication, compassion and friendliness of all of the people, in whatever capacity, that work there. Thanks to all of you - for taking such wonderful care of my relative - and for the great kindness and care that you also showed to me.