Care Homes Owned by Care UK in North East Lincolnshire

First Class!!!

I'd like to thank all the carers at Old Norse Lodge, Scartho, Grimsby for trying their best in providing the best possible care for our 92 year old mother who has moderate to severe dementia. In particular I'd like to thank Kelly for finding and returning my wallet which had fallen out of my pocket whilst I was visiting my mother one night and Nick for his seemingly endless patience and desire to understand my mother's needs as she doesn't always have the mental capacity to know for herself what she wants.

Small things need looking into.

Mum has been at the home for coming up to 2 years now and I have not regretted my choice of home once. Her room is well appointed and the staff are caring and considerate. Due to an increase in high dependency residents on mum's floor of the home it does put the limited number of staff under a lot of pressure and I feel it just needs one more carer to lift the score back to 5 stars.

Having trialed my dad in various care homes in Linchonshire and South Humberside for respite and thoroughly checked many others in the area I believe from witnessing my dads experience in Old Norse care home there is no other care home that matches the high standards of care facilities, general wellbeing of residents that this home provides. A lot of care homes in the area are not providing the food standards or activities they profess to provide and Old Norse Lodge does. I have highly recommended to family , friends and people I meet. Fantastic manager leading the team.

My father in law has only been a resident for a few days but the staff and care have been very comforting He has enjoyed his showers and food and the staff have been very kind and caring this far. We all enjoyed GATSBY evening on his birthday.

My mother comes for daycare and respite. She enjoys the time here, especially the food. The staff treat her with kindness and affection.

As a family, we were very impressed with the level of care. My mum had a couple of episodes of vomiting and diarrhea. The staff handled Mum with great compassion and dignity, but then went on to assess Mum's condition. They quickly realised she was ill and arranged for her to have medical assessment. They didn't just clean her up. They looked for the cause. We have great confidence in the staff.

What a team! An initial family decision that my father-in-law needed respite, quickly led us to understand that the care, support and environment of Old Norse Lodge could not be matched. The individual care and familiar staff are perfect for him and anyone who requires wrap-around care in an environment, much like a hotel.

My mum came into respite initially and has enjoyed the care, kindness, activities and facilities. The staff have been amazing with her she has decided to stay as a permanent resident now.

Really supportive, beautiful premises. Staff amazingly kind! Really skilled, know their stuff! Food excellent. Mum very improved.

Would recommend it to anyone in our position.

All the staff are very supportive. Very clean, with lots of facilities and choices of meals and activities. Welcomed us as a family. Nursing care is second to none. Two staff members in particular are awesome, another very caring and all cleaners and staff in general do all they can to help and are friendly. They are very patient, attentive and busy. One staff member, in particular, stands out, great rapport with all and a sense of humour. Pleased our Mum is in a place that is loving and caring. Feel settled and not worried about her care there. Thank you for supporting this new phase in our lives which is difficult.

Mum moved in three weeks ago. Excellent induction and welcome. Very friendly and caring staff. So far very impressed with the service and care shown to my Mum.

My friend is happy and relaxed. She has settled very well. Her nutrition is so much better, reflected in her skin and hair being improved in condition.

I can't recommend Old Norse highly enough. All the staff are extremely friendly and actually seem to care about the residents. I cannot say the same of other care settings we have used. From day one, Mum has been welcomed and cared for with great compassion and dignity. The home itself is well-appointed and kept spotlessly clean. Every member of staff and management should be applauded for their efforts and dedication to the residents they care for.

My mum has been a resident since May 2024. I looked at a number of care homes in the area and only a couple I felt lived up to my expectations and those of Mum's. Old Norse Lodge just felt like a homely place and the home is immaculately clean. The staff are very friendly and professional. My mum often says they're like extended family. As I don't live in the area I have complete peace of mind that she is being cared for. Thanks to everyone again for being there for her!

Very good home. Friendly staff. Could do with more carers.

The care given to my mum has been exceptional. All the staff show empathy and respect to my mum and also to my family and to myself. They address her individual needs on a daily basis and nothing is too much trouble. The food is excellent and the environment is light, bright and very relaxing. Cleanliness is also excellent. I cannot fault anything about Old Norse House.

Excellent care for my poorly mum. Staff are all lovely and very caring, nothing is too much trouble. Surroundings are also excellent. The attention to details is obvious and everyone we have come across has been happy to chat and help us with any request.