Care Home Owned by Care UK in North East Lincolnshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North East Lincolnshire for Care UK are showing below.
View the details of all 206 locations (with 15620 reviews) owned by Care UK
Care UK Locations in North East Lincolnshire (1)
Old Norse Lodge
9.8
38 reviews
Matthew Telford Park, Grimsby DN33 3EP
"I'd like to thank all the carers at Old Norse Lodge, Scartho, Grimsby for trying their best in providing the best possible care for our 92…" Read all 38 reviews
Location Type Care Home
Old Norse Lodge in Scartho Top provides round the clock residential and dementia care on a permanent and respite basis, as well as compassionate end of life care. The experienced and well-trained team aim to create a caring and supportive community… Read more about Old Norse Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- 66 Rooms
- from £1,150 / week
Care UK Reviews in North East Lincolnshire (38)
9.7
Care UK has a Group Review Score of 9.7 (9.716) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Review of
Old Norse Lodge
from Trevor K (Son of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'd like to thank all the carers at Old Norse Lodge, Scartho, Grimsby for trying their best in providing the best possible care for our 92 year old mother who has moderate to severe dementia. In particular I'd like to thank Kelly for finding and returning my wallet which had fallen out of my pocket
whilst I was visiting my mother one night and Nick for his seemingly endless patience and desire to understand my mother's needs as she doesn't always have the mental capacity to know for herself what she wants.
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Review of
Old Norse Lodge
from Gareth H (Son of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum has been at the home for coming up to 2 years now and I have not regretted my choice of home once. Her room is well appointed and the staff are caring and considerate. Due to an increase in high dependency residents on mum's floor of the home it does put the limited number of staff under a lot of
pressure and I feel it just needs one more carer to lift the score back to 5 stars.
Reply from Rachael Smith, General Manager at Old Norse LodgeThank you so much for your kind words and for taking the time to share your experience. We're truly pleased to hear that you've been happy with the care your mum has received over the past two years, and that our team's compassion and dedication have made a positive impact.We understand your concerns regarding the increased care needs on your mum's floor. Please be assured that resident safety and quality of care remain our top priorities. Our staffing levels are monitored daily and are carefully adjusted based on the assessed dependency levels of our residents. We do not staff below the required care needs, and our team allocations are reviewed regularly to ensure they remain aligned with the changing needs of those in our care.We value your feedback and will continue to assess how we can further support both our residents and staff. Thank you again for your ongoing trust and support.
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Review of
Old Norse Lodge
from John K (Respite Resident) assisted by family/friend published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Pleasant stay. Breakfast pots left on tray until lunch time. Water jugs and glasses need changing more often. Tea time menu needs more choice.
Small things need looking into.
Small things need looking into.
Reply from Rachael Smith, General Manager at Old Norse LodgeThank you for your feedback - we're pleased to hear that your overall stay was pleasant.We appreciate you highlighting the smaller details, as these can make a real difference to the overall experience. Breakfast trays should be cleared promptly, and we will ensure staff are reminded of this. We will also review the frequency of changing water jugs and glasses, as well as explore ways to improve the variety on our tea-time menu.As part of our ongoing commitment to quality care, we hold regular in-house huddles where staff share information, raise concerns, and reflect on areas for improvement. Your feedback will be shared during these huddles, and also discussed further in our upcoming team meetings to ensure lessons are learned and standards continue to improve.Thank you again for taking the time to share your experience - it helps us to continue delivering the best possible care.
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Review of
Old Norse Lodge
from Simone B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having trialed my dad in various care homes in Linchonshire and South Humberside for respite and thoroughly checked many others in the area I believe from witnessing my dads experience in Old Norse care home there is no other care home that matches the high standards of care facilities, general wellbeing
of residents that this home provides. A lot of care homes in the area are not providing the food standards or activities they profess to provide and Old Norse Lodge does. I have highly recommended to family , friends and people I meet. Fantastic manager leading the team.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you so much for your kind and thoughtful words. We are truly honored that you chose Old Norse Lodge for your dad's care and that your experience with us stood out among the many homes you've considered.Providing high standards in care, food, activities, and overall wellbeing is at the heart of everything we do, and it means the world to us to hear that those efforts are making a real difference. Your recommendation to family, friends, and others is the highest compliment we could receive.I will ensure your feedback is shared with the whole team, who will be thrilled to know their hard work is so appreciated. Thank you again for your trust and support.
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Review of
Old Norse Lodge
from Julia S (Daughter-in-law of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father in law has only been a resident for a few days but the staff and care have been very comforting He has enjoyed his showers and food and the staff have been very kind and caring this far. We all enjoyed GATSBY evening on his birthday.
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Review of
Old Norse Lodge
from A D (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother comes for daycare and respite. She enjoys the time here, especially the food. The staff treat her with kindness and affection.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your review, I am so pleased your mother enjoys coming in for Daycare and her respite stays at Old Norse Lodge. I will ensure our wonderful chef receives your feedback regarding the food. Thank you.
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Review of
Old Norse Lodge
from Fiona W (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family, we were very impressed with the level of care. My mum had a couple of episodes of vomiting and diarrhea. The staff handled Mum with great compassion and dignity, but then went on to assess Mum's condition. They quickly realised she was ill and arranged for her to have medical assessment.
They didn't just clean her up. They looked for the cause. We have great confidence in the staff.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Old Norse Lodge and the staff have filled you and your family with confidence. Thank you.
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Review of
Old Norse Lodge
from Karla R (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What a team! An initial family decision that my father-in-law needed respite, quickly led us to understand that the care, support and environment of Old Norse Lodge could not be matched. The individual care and familiar staff are perfect for him and anyone who requires wrap-around care in an environment,
much like a hotel.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased your father-in-law enjoyed his respite stay at Old Norse Lodge. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. We look forward to seeing you all again soon.
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Review of
Old Norse Lodge
from C S (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum came into respite initially and has enjoyed the care, kindness, activities and facilities. The staff have been amazing with her she has decided to stay as a permanent resident now.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us and made the decision to stay at Old Norse Lodge permanently. Thank you.
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Review of
Old Norse Lodge
from L D (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really supportive, beautiful premises. Staff amazingly kind! Really skilled, know their stuff! Food excellent. Mum very improved.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your fantastic review, I am so pleased you have seen an improvement in Mum since living at Old Norse Lodge, thank you for your kind words about the staff, they really do all take pride in delivering outstanding care and your review confirms the fantastic work the whole team does. Thank you.
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Review of
Old Norse Lodge
from G S (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff absolutely excellent, friednly, helpful and caring to our mother and her guests.
Gives us peace of mind for her welfare and the care given to her.
Would recommend it to anyone in our position.
Gives us peace of mind for her welfare and the care given to her.
Would recommend it to anyone in our position.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased you have been given peace of mind your mother is safe and well cared for at Old Norse Lodge. Thank you.
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Review of
Old Norse Lodge
from M E (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are very supportive. Very clean, with lots of facilities and choices of meals and activities. Welcomed us as a family. Nursing care is second to none. Two staff members in particular are awesome, another very caring and all cleaners and staff in general do all they can to help and are
friendly. They are very patient, attentive and busy. One staff member, in particular, stands out, great rapport with all and a sense of humour. Pleased our Mum is in a place that is loving and caring. Feel settled and not worried about her care there. Thank you for supporting this new phase in our lives which is difficult.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your fantastic review, I am so pleased you are happy with the care mum is receiving at Old Norse Lodge and the facilities it has to offer. I will ensure your kind words about the staff are shared with the team. Thank you.
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Review of
Old Norse Lodge
from T V (Son of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum moved in three weeks ago. Excellent induction and welcome. Very friendly and caring staff. So far very impressed with the service and care shown to my Mum.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased Mum has settled well at Old Norse Lodge. Thank you.
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Review of
Old Norse Lodge
from J S (Friend of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend is happy and relaxed. She has settled very well. Her nutrition is so much better, reflected in her skin and hair being improved in condition.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased your friend is happy and you can see the benefits from the care she is receiving. Thank you for taking the time to leave such a wonderful review.
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Review of
Old Norse Lodge
from Trevor P (Son of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't recommend Old Norse highly enough. All the staff are extremely friendly and actually seem to care about the residents. I cannot say the same of other care settings we have used. From day one, Mum has been welcomed and cared for with great compassion and dignity. The home itself is well-appointed
and kept spotlessly clean. Every member of staff and management should be applauded for their efforts and dedication to the residents they care for.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased Mum has settled so well at Old Norse Lodge. Thank you for your kind words about the staff, they all pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.
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Review of
Old Norse Lodge
from Graham L (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident since May 2024. I looked at a number of care homes in the area and only a couple I felt lived up to my expectations and those of Mum's. Old Norse Lodge just felt like a homely place and the home is immaculately clean. The staff are very friendly and professional. My mum often
says they're like extended family. As I don't live in the area I have complete peace of mind that she is being cared for. Thanks to everyone again for being there for her!
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review, I am so pleased you have peace of mind knowing Mum is safe and well cared for at Old Norse Lodge. Thank you for your kind words about the staff, i will ensure your feedback is shared with the whole team. Thank you.
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Review of
Old Norse Lodge
from W B (Relative of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Very good home. Friendly staff. Could do with more carers.
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Review of
Old Norse Lodge
from Debbie C (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care given to my mum has been exceptional. All the staff show empathy and respect to my mum and also to my family and to myself. They address her individual needs on a daily basis and nothing is too much trouble. The food is excellent and the environment is light, bright and very relaxing. Cleanliness
is also excellent. I cannot fault anything about Old Norse House.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review. I am so pleased Mum has settled in well at Old Norse Lodge. The whole team pride themselves on delivering outstanding care and offering a warm and friendly welcome to visitors. Your review confirms the fantastic work they do. Thank you.
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Review of
Old Norse Lodge
from S C (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care for my poorly mum. Staff are all lovely and very caring, nothing is too much trouble. Surroundings are also excellent. The attention to details is obvious and everyone we have come across has been happy to chat and help us with any request.
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Review of
Old Norse Lodge
from Brett L (Grandson of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandma moved into the home at the beginning of the year, from the first initial walk around it is very clear that the home is kept at a high standard and everyone is very welcoming and genuinely caring, my grandma is so pleased that she moved into Old Norse Lodge and our family can rest assured
that she is well looked after and safe. I cannot thank everyone enough for what they are doing for my grandma. Would very highly recommend it.
Reply from Amy Batchelor, Customer Relations Manager at Old Norse LodgeThank you for your wonderful review. I am so pleased to hear your Grandma has settled in well to her new home and you and your family are so reassured knowing she is well cared for and safe. I will ensure your feedback is shared with the whole team at Old Norse Lodge. Thank you.
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Awards / Recognitions (141)
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