Care UK in Leicestershire | 2 Care Homes

Review of
Lonsdale Mews
from R T (Son of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

Mum has been in the care home for almost three years. The carers and everyone who works at the care home seem really kind and caring, learning the names of the residents really quickly. (Heather, Shannon and Yasmin have been particular gems). The food is, I'm told, is usually pretty good (especially

the pastries and cakes in the cafe!, which I can personally vouch for!) and there are events/ entertainments laid on for the residents most days, often two per day.
The corridors and public spaces are wide and the rooms well designed with ease of mobility being to the fore.
If you have to move into a care home, there's a lot to be said for living in this one.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for taking the time to review us and for your lovely feedback!
We are delighted to hear that your mum has felt well cared for over the past three years, and we will be sure to pass your kind words on to the team.
We are very pleased that your mum enjoys the food, the 7-day activity programme and the environment, which supports ease of mobility. It is good to know this has helped make the home comfortable for her.
It is a privilege to care for your mum and to continue supporting you and your family.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from Julie R (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

Both my parents have been residents at Lonsdale Mews.
We had to admit my mum and dad for respite very quickly on separate occasions. This was dealt with very promptly with great care and efficiency. I don't know what we would have done if this hadn't happened!
My dad has now been a permanent resident

for 2 years.
I can honestly say that all members of staff are very caring and professional. They take an interest in the wellbeing of my dad and do not seem to just treat it as just a job.
The coffee bar in reception is a definite hit. It's a great place to take your loved one for a chat, coffee and cake (made fresh daily!), it really doesn't feel like a care home, more like a hotel.
Many activities take place around the home, and relatives are invited to join in.
Overall, this care home makes having your loved one cared for as pleasant as it can be in the circumstances!

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind review and for sharing your experience of Lonsdale Mews. We are pleased we could support your parents when you needed us. Your complimentary comments about our team are very welcome and will be shared with everyone.
We are delighted that you continue to enjoy the welcoming atmosphere, the care, and the activities.
Thank you for your trust in our care - its a privilege to continue our care and supporting you and your family.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from Bruce K (Son-in-law of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

I am the son-not-in-law of my partner's mother and a regular visitor to Lonsdale Mews.
Sadly, over the last two years, 'Mum' has been a resident; both her physical and mental health have deteriorated; she has Alzheimer's, a very cruel disease.
All the staff understand the challenges involved in dealing

with people living with dementia. All their residents are treated with dignity and respect at all times, and choices are always offered, whether they may be about meals, what clothing to wear, or in which activities they wish to take part.
The place is spotlessly clean, warm when it is cold outside, and furnished to good-quality hotel standards. Housekeeping does a meticulous job.
The food is healthy, varied, and nutritious. The Lifestyle Team does its best to ensure a range of activities, excursions to local attractions, and visits from outside 'entertainers' cater to the needs of an eclectic audience.
I have absolutely no doubt that Lonsdale Mews is well-managed and well-run.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for taking the time to share your feedback on your experience of Lonsdale Mews. We are very grateful for your kind words and are glad to hear that you feel confident in the care your mum receives from our team. We work hard to provide a warm, respectful, and dignified environment for all residents, so we're pleased to know this shines through.
Thank you for your trust in our team and management, and for being part of our Lonsdale community.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from C L (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Mum has lived at Lonsdale Mews for over two years. Managers and staff know Mum well and care for her with kindness, fondness and compassion. The Team Leaders talk to me regularly about health matters and Mum's care plan is regularly updated. All care and non-care staff genuinely take pride in their

work. Mum enjoys the varied menu and always has a choice of meal. The home has a homely welcoming feel and is well equipped and maintained. When Mum moves around the home and garden she often comments about what a lovely place it is. This summer we have thoroughly enjoyed spending time in the garden. The Lifestyle team organise daily activities and events. The Home's 5th birthday party was great fun and included everyone. Mum has visited Bradgate park and Quorn Railway Station in the last couple of months. Mum also enjoys being in her room listening to music looking out onto trees outside her window. As family members we feel supported too and very much part of the Lonsdale community.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind feedback. We're delighted that your mum feels happy and well cared for, and that you feel well informed and supported as part of the Lonsdale Mews community.
Your words mean a lot to our team, and we will continue to provide the compassionate care and welcoming environment that you have enjoyed over the past two years.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Oat Hill Mews
from Jo D (Respite Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

I went in for two weeks respite care after a fall while my family were away and found everyone welcoming and friendly, all of the staff are utterly professional and very kind. They managed my complicated medical regime well. The rooms are beautifully decorated, spacious and well equipped with a lovely

en-suite wet room. The food is also good with plenty of choice. Activities are varied and good fun with something different everyday if you want to join in, I especially enjoyed a trip out to a garden centre.
Hairdressers and chiropodist were also nice to have on site.
But the best thing were the staff. Nothing was too much trouble. Thank you all.

Reply from Lucy Armstrong, Reviews Team at Oat Hill MewsHi Jo thank you very much for taking the time to leave us feedback about your experience. We are very glad you enjoyed your stay with us.
At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks
from the Care UK team

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Review of
Oat Hill Mews
from Hugh H (Husband of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My initial contact with Oat Hill Mews was to give my wife, who has mixed dementia, two weeks respite care. It was an outstanding success due to, (1) the warm, friendly and genuinely caring attitude of everyone who works there, and (2) the superb quality of the building and fixtures - it really is 5-star,

(3) the high standard of cleanliness that is maintained everywhere.
I was so impressed by eveything that my wife is now a permanent resident at the home and has settled really well. Her every need is cared for and she enjoys the food each day and the wide variety of activities and entertainment available.
If you are looking for a residential care home in the Market Harborough area, Oat Hill Mews is my recommendation.

Reply from Lucy Armstrong, Reviews Team at Oat Hill MewsHi Hugh,

Thank you very much for taking the time to leave us feedback about your experience.

At Oat Hill Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Lonsdale Mews
from Julie C (Niece of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

I visited Lonsdale Mews on the occasion of my Aunty' 100th birthday. As a Registered Nurse I am familiar with what to look for in a care home, and this home didn't disappoint!! It was clean, no odours and the staff we saw on the day treated those who live there with dignity and respect. You could tell

that the staff were passionate about the job they do. All the residents looked at home which is important as it is their home. I cannot recommend this home highly enough. Thank you to the staff that make our loved one's lives enriched, you are amazing.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind and thoughtful review following your visit to Lonsdale Mews for your Auntys 100th birthday.
We are very proud to receive such positive feedback, particularly from someone with your experience in care. It means a great deal to our team to know that our commitment to dignity, respect, and creating a homely environment shone through during your visit.
Thank you again for your lovely words and recommendation. We'll be sure to share your feedback with the whole team they'll be delighted to hear it!
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from Rebecca Y (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My elderly mum recently spent 3 weeks in respite care at Lonsdale Mews. This care home is unlike any others that I have visited because it doesn't smell or feel like one. It feels like a home and not at all clinical.
From the very first phonecall to the home I spoke to people who evidently cared for

me as the daughter of an unwell mum as well as my mum. The manager was particularly helpful, caring and professional before and during my mum's stay.
My mum received good quality care while she recovered from an infection, throughout the day and night. The chef very kindly made food to meet her dietary requirements.
I was impressed with the number of activities and events available for residents to attend throughout each day, the well stocked self service cafe and the main garden which was beautiful with plenty of seating.
Mum's room was nicely furnished and it was great that she had her own shower room.
I would definitely recommend this care home.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind words and for recommending Lonsdale Mews. We are so pleased to hear that your mum felt at home during her stay, enjoyed the facilities, and that you both felt well supported throughout.
We'll be sure to share your lovely feedback with our chefs, care team, and activity team they'll be delighted to hear your comments.

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Review of
Lonsdale Mews
from Karen J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Mum had such a lovely respite stay at Lonsdale Mews, which meant we could relax and have a break knowing she was being well looked after means the world to us.
Mum room was perfect and with an en suite she even had flowers and chocolate in her room on arrival which was a lovely touch. The care staff

took time to get to know Mum before she stayed and we loved the attention to detail, even over small but meaningful things which made it much more personal. We would definitely recommend it to others and will using it again in the short term but would consider it as a forever home for Mum if we need too.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for your lovely review and kind words! We are delighted to hear that your mum had an enjoyable stay with us and that you felt comfortable with our care. It means a lot to hear that our person centred care made a difference for your mum, you and your family. We very much look forward to welcoming your mum back to Lonsdale again!
Many thanks
The Lonsdale Mews Team
Care UK

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Review of
Lonsdale Mews
from Garret F (Son of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Mum came to Lonsdale Mews just over a 3 years ago. We checked many homes for mum, but Lonsdale was easily the best. There are activities planned for every day, supported by 4 lifestyle coordinators, which is key to keeping my mum energised, engaged and happy. Lonsdale is a modern, clean, spacious, very

well-equipped home that is user-friendly and secure. The food choice and variety is excellent and always cooked and presented to the highest standards. Importantly Lonsdale is dog-friendly, so mum gets to see her dog most days.
However, the absolute highlight is the professional, attentive, respectful and caring team that looks after my mum. Everyone cares, goes the extra mile and nothing is too much trouble.
My final observation is that after being out with my mum when I bring her back to Lonsdale Mews, I am returning her to a comfortable, safe environment where she is treated like a VIP and receives the best possible care from a fantastic team or people who really care.
Thank you.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for taking the time to share such kind and detailed feedback about your experience of Lonsdale Mews. We are honoured that you chose Lonsdale Mews for your mum and that she's found a happy, engaging, and comfortable home with us. It means a great deal to hear how much our lifestyle coordinators, care team, and facilities have made a positive difference in her life and we completely agree, having her dog visit regularly is very special! Your kind words about our teams dedication and the environment we strive to create inspire us every day, is much appreciated. Thank you again for your trust and for being part of the Lonsdale Mews family.
Many thanks
The Lonsdale Mews Team
Care UK

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Review of
Lonsdale Mews
from Alison C (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

The team at Lonsdale cared for my mother for 17months. Over that period their commitment & compassion never wavered. Excellent facilities, imaginative social activities, dedicated staff & always a friendly welcome. definitely recommend.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your lovely feedback and very kind recommendation. It was an absolute privilege to care for your mother over those 17 months. We're so pleased to hear that our team's commitment and compassion made a lasting impression. Creating a welcoming, engaging, and supportive environment is what we strive for every day, and feedback like yours is much appreciated. Thank you again for your trust in us, it was an honour to care for your mum.
Many thanks
The Lonsdale Mews Team
Care UK

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Review of
Oat Hill Mews
from Robert M (Respite Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

From my first enquiry visit to my departure, I found all the staff to be obliging and helpful. The food was so well presented and the variety was brilliant; not one dish was repeated in the 2 weeks, well, one was, Friday fish and chips, but one would expect that. The rooms are light and airy, bathroom

is cleaned each day with towels and flannels changed. A good variety of mid-morning and afternoon events are arranged, which my visiting partner and I enjoyed. I could not fault the care home.

Reply from Lucy Armstrong, Reviews Team at Oat Hill MewsThank you for taking the time to leave us feedback about your experience.

We are so glad you enjoyed your stay with us and happy to hear that you enjoyed the food provided.

At Oat Hill Mews Care Home - Care UK we set high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you!

The Oat Hill Mews Team Care UK

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Review of
Lonsdale Mews
from Nigel C (Son of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Lonsdale Mews for 18 months. The care home is excellent - particularly the care given by the staff. The accommodation and facilities are maintained to a very high standard.
I was most impressed by the range of activities provided, by the "lifestyle" team. I was so impressed

that I continue to volunteer at the home after my mother passed away.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind words and thoughtful review. It is lovely to hear that you were happy with the support your mum received in our care and the environment we strive to maintain. It means a great deal to the whole team that their efforts made such a positive impression. We are also incredibly grateful that you've chosen to stay connected with us through volunteering. Your continued presence is so much appreciated by both the team and our residents. We are very grateful for all that you do to support us!

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Review of
Lonsdale Mews
from E G (Grandson of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

The staff are friendly and services are excellent. My grandma is very happy there and in particular loves to get involved with all the activities - it's lovely to see her so proud of the arts and crafts she creates. Many thanks.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you for taking the time to leave us such wonderful feedback. We are delighted to hear that your grandma is happy and enjoying the activities, especially the arts and crafts. It is very rewarding for our team to see residents take pride in their creations. We appreciate your kind words and look forward to continuing to provide a caring and engaging environment for her.

Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from K G (Daughter-in-law of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My mother in law moved to Lonsdale Mews last year, initially for a 2 week stay which then turned into a permanent residency. She was very anxious, withdrawn and underweight when she arrived but the care and attention she has received in the last 6 months has brought about an amazing transformation.

She has put on weight, has made lots of friends and is participating in lots of the activities and trips out. The staff are always on hand and are extremely caring and skilled in looking after her physical and emotional wellbeing. There is always a lovely atmosphere in the home and lots going on and I can't recommend Lonsdale Mews highly enough.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for taking the time to share your kind feedback and for rating Lonsdale Mews so highly! We are delighted to hear that the positive changes your mother-in-law has experienced over the past six months have contributed to her overall wellbeing. It is incredibly rewarding for our team to know that she feels settled, has enjoyed making new friendships, and has actively participated in the activities we offer.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from R G (Son of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

After the death of our father, my mother wanted to stay in the family home. She stayed for almost two years with visits from a local home care agency. Unfortunately losing Dad had caused a noticeable deterioration in Mum's confidence and ability to cope. Her health began to suffer, she became anxious,

lost weight and the situation became very worrying.
My sister and I made the decision to bring Mum closer to us and approached Lonsdale Mews care home in December 2024 . Mum was offered a place, initially for a short period to see if she liked it and decided to stay permanently.
The care Mum has received has been second to none. She has made new friends, the friendly staff are building Mum's confidence back up and she's been encouraged and now enjoying many of the activities
Lonsdale provides.
The result of our decision has seen a remarkable improvement in Mum's health and happiness.
Our family would like to take this opportunity to thank all the staff at Lonsdale for their support.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for taking the time to share your famiys experience with us. We are pleased to hear that your Mum is feeling more confident and enjoying life at Lonsdale Mews. It means a lot to our team to know we've helped make a positive difference for her and your family. We're always here to support Mum and your family, and we're looking forward to seeing her continue to thrive. Thank you for trusting us with her care.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from J E (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

The whole team at Lonsdale have been welcoming and kind since Dads arrival in July 2021. The Beacon team are attentive and friendly and nothing is too much trouble (ensuring utmost dignity and care) especially when dealing with Dad's ongoing needs as he ages. We have been kept informed of every change

in his health and the team leaders are excellent at liaising with the local surgery. Their rapport with Dad and family members is very appreciated and the support offered to families is exceptional. Other members of staff should not be forgotten: kitchen, housekeeping and admin are also integral to life at Lonsdale, chatting and joining in the many social events, giving the feeling of "family" and that residents are not forgotten at the end of their shifts. The lifestyle team are amazing at arranging events, talks, trips and birthday parties. The home is beautifully decorated, retaining a comfortable, exceptionally clean and welcoming atmosphere. I would highly recommend.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for your kind words and for recognising the whole teams efforts, for the support provided for your dad. We are grateful for your positive feedback of Lonsdale Mews, which we will share with our teams.
Many thanks
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from A W (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

The word that comes to mind when I think of Lonsdale Mews is kindness. The staff go out of their way to offer support to the residents - whether this relates to activities of daily living, entertainment or just making time for a chat. When visiting my relative, I am made to feel very welcome too.
Activities

are arranged to meet the interests of the residents - yet there is also the opportunity for quiet time if this is preferred.
The premises are spotless and the gardens well maintained. Food is well presented and the menu is varied.

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your lovely review! Your kind words reflect exactly the kind of environment we aim to create.
We are so glad to hear that you and your relative feel supported and welcomed. Our team genuinely enjoys getting to know our residents and making sure there is something for everyone, whether it's the fun activities or just a quiet chat. We take pride in the cleanliness of the home, the maintenance of the gardens and the standard and choice of the food; so it is good to receive your kind comments.
Thank you for taking the time to share your experience, it is much appreciated.
The Lonsdale Mews Team
Care UK

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Review of
Lonsdale Mews
from Karen W (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

My mother in law moved to Lonsdale Mews recently and we found a place where she can be happy, safe & secure. Lonsdale Mews provides a warm, compassionate, and outstanding place for residents and their families. All staff are kind, friendly, respectful, and consistently demonstrate genuine care and compassion.

They take time to know each resident well, creating strong, trusting relationships making a real difference in daily life. The rooms are clean, cozy, and warm, personalized to reflect each resident's preferences, helping them feel right at home. Residents are encouraged to interact, talk, & share together, supported by staff who add to a sense of community. Social\recreational programs are meaningful & inclusive, residents are often invited to collaborate/share ideas. Activities include outings and engagement with the community, keeping life vibrant/connected. Meal times have choices to suit every preference and diet. Families are always greeted warmly/supported. Exceptional!

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you very much for the wonderful review of your experience of Lonsdale Mews. We are delighted to hear that your mother-in-law feels happy, safe, and at home with us. It means a great deal to know our teams care and compassion have made a positive difference; and that you feel welcomed by us too.
Thank you for taking the time to share your experience, we very much appreciate your support and trust.
The Lonsdale Mews team
Care UK

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Review of
Lonsdale Mews
from Carol H (Daughter-in-law of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I have visited the home many times in the last 6 months since a relative was initially placed here.
I have found the home extremely welcoming, caring and all staff are completely competent at tending to the needs of every resident.
There is a very positive buzz around the home and this is helped by

an array of inclusive activities provided for the residents and their families and friends.
My relative has quite complex needs and staff are very patient and thorough as they go about their daily tasks.
The inside and outside areas are very attractive and welcoming with easy access for all.
I have got to know quite a few residents and they always seem happy in their environment. Staff always know me and acknowledge my presence every time I visit.
Thank you for making my relative's life so much more comfortable. Nothing is too much trouble!

Reply from Jenny Cartwright, Reviews Team at Lonsdale MewsThank you so much for your kind and thoughtful feedback. It means a great deal to hear that you find the home welcoming and that our staff are meeting the needs of your relative with care, patience, and professionalism.
We're especially pleased that you've noticed the positive atmosphere and the effort our team puts into creating engaging activities. Knowing that your relative feels comfortable and that you feel supported and valued during your visits is exactly what we strive for every day!
Your comments will be shared with the entire team, they will be pleased to know their work is making a real difference. Thank you again for taking the time to share your experience.

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