Care UK in Leicestershire | 2 Care Homes

Review of
Lonsdale Mews
from E G (Grandson of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

The staff are friendly and services are excellent. My grandma is very happy there and in particular loves to get involved with all the activities - it's lovely to see her so proud of the arts and crafts she creates. Many thanks.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for taking the time to leave us such wonderful feedback. We are delighted to hear that your grandma is happy and enjoying the activities, especially the arts and crafts. It is very rewarding for our team to see residents take pride in their creations. We appreciate your kind words and look forward to continuing to provide a caring and engaging environment for her.

Many thanks
The Lonsdale Mews team
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Review of
Lonsdale Mews
from K G (Daughter-in-law of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My mother in law moved to Lonsdale Mews last year, initially for a 2 week stay which then turned into a permanent residency. She was very anxious, withdrawn and underweight when she arrived but the care and attention she has received in the last 6 months has brought about an amazing transformation.

She has put on weight, has made lots of friends and is participating in lots of the activities and trips out. The staff are always on hand and are extremely caring and skilled in looking after her physical and emotional wellbeing. There is always a lovely atmosphere in the home and lots going on and I can't recommend Lonsdale Mews highly enough.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to share your kind feedback and for rating Lonsdale Mews so highly! We are delighted to hear that the positive changes your mother-in-law has experienced over the past six months have contributed to her overall wellbeing. It is incredibly rewarding for our team to know that she feels settled, has enjoyed making new friendships, and has actively participated in the activities we offer.
Many thanks
The Lonsdale Mews team
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Review of
Lonsdale Mews
from R G (Son of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

After the death of our father, my mother wanted to stay in the family home. She stayed for almost two years with visits from a local home care agency. Unfortunately losing Dad had caused a noticeable deterioration in Mum's confidence and ability to cope. Her health began to suffer, she became anxious,

lost weight and the situation became very worrying.
My sister and I made the decision to bring Mum closer to us and approached Lonsdale Mews care home in December 2024 . Mum was offered a place, initially for a short period to see if she liked it and decided to stay permanently.
The care Mum has received has been second to none. She has made new friends, the friendly staff are building Mum's confidence back up and she's been encouraged and now enjoying many of the activities
Lonsdale provides.
The result of our decision has seen a remarkable improvement in Mum's health and happiness.
Our family would like to take this opportunity to thank all the staff at Lonsdale for their support.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to share your famiys experience with us. We are pleased to hear that your Mum is feeling more confident and enjoying life at Lonsdale Mews. It means a lot to our team to know we've helped make a positive difference for her and your family. We're always here to support Mum and your family, and we're looking forward to seeing her continue to thrive. Thank you for trusting us with her care.
Many thanks
The Lonsdale Mews team
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Review of
Lonsdale Mews
from J E (Daughter of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

The whole team at Lonsdale have been welcoming and kind since Dads arrival in July 2021. The Beacon team are attentive and friendly and nothing is too much trouble (ensuring utmost dignity and care) especially when dealing with Dad's ongoing needs as he ages. We have been kept informed of every change

in his health and the team leaders are excellent at liaising with the local surgery. Their rapport with Dad and family members is very appreciated and the support offered to families is exceptional. Other members of staff should not be forgotten: kitchen, housekeeping and admin are also integral to life at Lonsdale, chatting and joining in the many social events, giving the feeling of "family" and that residents are not forgotten at the end of their shifts. The lifestyle team are amazing at arranging events, talks, trips and birthday parties. The home is beautifully decorated, retaining a comfortable, exceptionally clean and welcoming atmosphere. I would highly recommend.

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Review of
Lonsdale Mews
from A W (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

The word that comes to mind when I think of Lonsdale Mews is kindness. The staff go out of their way to offer support to the residents - whether this relates to activities of daily living, entertainment or just making time for a chat. When visiting my relative, I am made to feel very welcome too.
Activities

are arranged to meet the interests of the residents - yet there is also the opportunity for quiet time if this is preferred.
The premises are spotless and the gardens well maintained. Food is well presented and the menu is varied.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you so much for your lovely review! Your kind words reflect exactly the kind of environment we aim to create.
We are so glad to hear that you and your relative feel supported and welcomed. Our team genuinely enjoys getting to know our residents and making sure there is something for everyone, whether it's the fun activities or just a quiet chat. We take pride in the cleanliness of the home, the maintenance of the gardens and the standard and choice of the food; so it is good to receive your kind comments.
Thank you for taking the time to share your experience, it is much appreciated.
The Lonsdale Mews Team
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Review of
Lonsdale Mews
from Karen W (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

My mother in law moved to Lonsdale Mews recently and we found a place where she can be happy, safe & secure. Lonsdale Mews provides a warm, compassionate, and outstanding place for residents and their families. All staff are kind, friendly, respectful, and consistently demonstrate genuine care and compassion.

They take time to know each resident well, creating strong, trusting relationships making a real difference in daily life. The rooms are clean, cozy, and warm, personalized to reflect each resident's preferences, helping them feel right at home. Residents are encouraged to interact, talk, & share together, supported by staff who add to a sense of community. Social\recreational programs are meaningful & inclusive, residents are often invited to collaborate/share ideas. Activities include outings and engagement with the community, keeping life vibrant/connected. Meal times have choices to suit every preference and diet. Families are always greeted warmly/supported. Exceptional!

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for the wonderful review of your experience of Lonsdale Mews. We are delighted to hear that your mother-in-law feels happy, safe, and at home with us. It means a great deal to know our teams care and compassion have made a positive difference; and that you feel welcomed by us too.
Thank you for taking the time to share your experience, we very much appreciate your support and trust.
The Lonsdale Mews team
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Review of
Lonsdale Mews
from Carol H (Daughter-in-law of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

I have visited the home many times in the last 6 months since a relative was initially placed here.
I have found the home extremely welcoming, caring and all staff are completely competent at tending to the needs of every resident.
There is a very positive buzz around the home and this is helped by

an array of inclusive activities provided for the residents and their families and friends.
My relative has quite complex needs and staff are very patient and thorough as they go about their daily tasks.
The inside and outside areas are very attractive and welcoming with easy access for all.
I have got to know quite a few residents and they always seem happy in their environment. Staff always know me and acknowledge my presence every time I visit.
Thank you for making my relative's life so much more comfortable. Nothing is too much trouble!

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you so much for your kind and thoughtful feedback. It means a great deal to hear that you find the home welcoming and that our staff are meeting the needs of your relative with care, patience, and professionalism.
We're especially pleased that you've noticed the positive atmosphere and the effort our team puts into creating engaging activities. Knowing that your relative feels comfortable and that you feel supported and valued during your visits is exactly what we strive for every day!
Your comments will be shared with the entire team, they will be pleased to know their work is making a real difference. Thank you again for taking the time to share your experience.

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Review of
Lonsdale Mews
from R C (Granddaughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Since my grandfather went into Lonsdale Mews last November he has been well cared for, the staff are amazing and it's reassuring to know he's being well looked after. They run lots of activities and the place is always clean and well managed

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for your kind feedback. We are pleased that your grandfather has settled in well with us and you are feeling reassured by the care he is receiving. Our team is committed to providing a safe, engaging, and supportive environment for all our residents, so it's wonderful to know this has been reflected in your experience. Your feedback means a great deal to us and will be shared with the team.
Thank you again for your support!
The Lonsdale Team
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Review of
Lonsdale Mews
from Charlie S (Granddaughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Since my first visit to Lonsdale Mews back in September 2022, my admiration for this care home has only deepened. Each time I visit my Grandma, I'm struck again by how clean, beautifully kept, and welcoming the entire home is. The staff continue to amaze with their dedication and compassion. They work

incredibly hard every day, and it shows in everything they do - from the personal care they provide to the engaging activities they organise for the residents.
Since my Grandma moved to Lonsdale Mews, we've seen a remarkable transformation in her. Where she once was fading due to the effects of dementia, she's now thriving. Her days are filled with laughter, music, and comfort - and it's clear that the uplifting environment and outstanding care have truly extended not just her life, but the quality of it too. She feels safe, happy and completely at home.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for your wonderful review of Lonsdale Mews and all that we provide to care for your Grandma. It means a tremendous amount to our team to hear how much Lonsdale has made a difference to your Grandma and your family. We are delighted to receive your kind words and incredibly proud to know that the care, compassion, and dedication of our team have brought such comfort and joy. Seeing your Grandma thrive and feel truly at home is exactly why we do what we do. Thank you again for your ongoing support and trust as it is a privilege to care for her.
Many thanks!
The Lonsdale Mews team
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Review of
Oat Hill Mews
from Susan B (Respite Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

I have just spent two weeks at the care home and had a wonderful time. All the staff were so kind, friendly and caring, couldn't do
enough for me, the food was delicious and lots of choice. There was a beautiful vase of flowers, card and chocolates in my room so very welcoming. I particularly enjoyed

the many activities that were put on for us all. I have made many new friends and had lots of laughs.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you so much for your lovely review. We're absolutely delighted to hear that you had such a wonderful time with us over the past two weeks. We're so glad you enjoyed the flowers, card, and chocolates. It's the little touches that we hope made your stay extra special. We're so happy to hear that you've made new friends and shared so many laughs while you were with us too. That's what its all about.Many thanksThe Oat Hill Mews teamCare UK

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Review of
Oat Hill Mews
from Katherine R (Daughter of Resident) published on 2 June 2025

Submitted via Website • Report

Overall Experience

My mother moved into Oat Hill Mews from another care home in the area and was made to feel very welcome by staff, with fresh flowers in her room.
She has settled into her new surroundings, and is enjoying her comfortable room which has a lovely view of the garden and patio area. It is more like a

hotel than a care home, with good quality furnishings in tasteful colours. Everything is kept very clean which my mother approves of. She is well cared for and enjoys the daily food menu which is varied with good quality ingredients.
The cafe area has a good choice of beverages and cakes to enjoy when visiting.
The home also offers various activities and entertainment. My mother always looks forward to her regular appointment with the resident hairdresser.
The staff are professional and are always at hand for any questions I have.
I would definitely recommend Oat Hill Mews to anyone looking for a residential care home in the Market Harborough area.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you for your lovely review of Oat Hill Mews. We really appreciate your feedback and it is good to hear your compliments of the home and the professionalism of the team.At Oat Hill Mews we so set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.Thank you!The Oat Hill Mews teamCare UK

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Review of
Lonsdale Mews
from P B (Son of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident at Lonsdale Mews for over four years and we are always impressed by the high standard of care that mum receives. She recently celebrated her birthday and the catering team created a fantastic birthday cake for her and the care staff laid on a brilliant birthday party complete

with balloons and banners. All the staff, including managers, carers, the admin team, housekeeping and caretakers, are very person-centred and compassionate. A big thank you also to the Lifestyle Team who lay on an amazing range of activities each month and always encourage mum to take part. Mum is very happy at Lonsdale Mews and I know that her quality of life is so much better than when she was living alone. Highly recommended.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such a complimentary review of your experience of Lonsdale Mews during the past four years.We are pleased to hear that you continue +to be impressed by our quality of care and that your mum remains happy at Lonsdale Mews.We were delighted to present your mum with her favourite cake for her birthday and for her to receive the special Lonsdale birthday treatment!Many thanksThe Lonsdale Mews teamCare UK

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Review of
Lonsdale Mews
from Diane L (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

My father had been a resident at Longsdale Mews for 2 years & always had great care. In Feb 2025 my father's health declined. He unfortunately passed away on March 15th 2025. The carers went above & beyond during dads last weeks. I can not thank them enough for keeping him comfortable, clean & pain

free. They came in on days off & never left him alone. I will be forever grateful for this exceptional care.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us your feedback about your positive experience of your father's care over the past two years.It is good to hear how reassured you were of our care and support particularly during your father's last few weeks. Your kind comments are very much appreciated and we are pleased that our team made this difficult time as comfortable as possible.Thank youThe Lonsdale Mews teamCare UK

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Review of
Oat Hill Mews
from Ian W (Son of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

The staff have made my Mother's two respite stays (one at extremely short notice) a joy for Mum and her family.
Their friendly approach has made the stays a delight so much so that my Dad had a week with them even though unlike Mum he is not suffering from Alzheimer's!
They both enjoyed the VE Day

80th party having been at the original in 1945 as children.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such a positive review.We are delighted to hear that your parents enjoyed their stays with us and were supported well by our friendly teams. It was lovely that your parents played a big part our VE celebrations and had such a good time!We hope to see them again soon.Many thanksThe Oat Hill Mews teamsCare UK

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Review of
Lonsdale Mews
from Debbie W (Daughter of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience

I cannot praise Lonsdale Mews highly enough. The staff are just wonderful. They really care about the Residents and will do everything in their power to make them feel settled and cared for.
The whole process of moving my mum into the care home has been seamless. The facilities are great and we especially

enjoy have a cuppa together in the cafe.
The activities staff add an extra special element, meaning that mum has made friends quickly and is never short of something to do.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for the wonderful review you have left for us and for rating us so highly! We are delighted that you are happy with the home and all that we provide to care for your mum.It is fantastic that your mum has settled in so well in a short space of time, has made friends and has plenty to do!Your feedback is very important to us, so thank you for taking the time to leave such positive comments about your experience of Lonsdale Mews.Many thanksThe Lonsdale Mews TeamCare UK

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Review of
Oat Hill Mews
from Sheila H (Niece of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

Having read through all previous reviews I can confirm from my personal experience visiting my auntie on a weekly basis that every word is accurate and true. Oat Hill Mews offers top quality care in all aspects of later life . Having visited

at different times and different days, I have always found the same high quality of care, unlike past experience for my own parents in smaller Care home settings.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such a kind and honest review about your experience of Oat Hill Mews. We are delighted that you are happy with all that we provide to support your Aunt with our care.At Oat Hill Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks!Oat Hill Mews teamCare UK

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Review of
Oat Hill Mews
from L W (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

We approached the care home in relation to a short stay for mum- this was easily accommodated and mum was able to visit prior to staying.
All the staff we met were professional & welcoming. The residents were welcoming to mum as well.
Mum enjoyed her "holiday ", knowing she had staff to help her if

needed, & helping her to remember who was going to be coming to see her and when she'd be going home again.
Plenty of choice each mealtime (freshly cooked) with menus displayed each day, which helped mum's declining memory.
She loved being able to chat with both staff and residents, having her hair done, joining in the varied activities along with family being able to pop in to see her for a drink and cake in the cafe.
The subtle prompts within the care home helped mum find her way round too.
Mum is looking forward to being able to stay again.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you for your lovely complimentary review. We are delighted to hear that you were pleased with the care we provided for your mum, to give her a relaxed and supportive 'holiday' with us!It was good to hear that she enjoyed the social aspect and joining in with activities and visiting the hair salon too. We pride ourselves on the high standard of our meals so we are pleased to hear that she enjoyed the varied menu choices.Our team takes great pride in providing the best possible care and support, so we are delighted that that her stay with us was such a positive one.Many thanksOat Hill Mews Care HomeCare UK

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Review of
Oat Hill Mews
from Stephen H (Cousin of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Its an arduous task finding a care home for a loved one. This review should save you the trouble. Visit meet the team and sign the paperwork its that simple, as this is the best of over 8 I looked at in the Market Harborough area that suited my relatives needs. The facility is second to none, and is

better in real life than the photos. Location is brilliant for visiting relatives, A14, M1, M6, train station 50 minutes from London and three airports within 1.5 hours.
Now the very important bit, the people your leaving the person with. I can safely say the complete team of staff have been nothing other than brilliant to my cousin, my family and friends. The staff are highly training and are al employed and not agency staff. The time and trouble they take with the residents is in creditable and in talking to staff if any equipment is required Care UK have it on-site within days. I think this organisation has the correct people at the top, middle and bottom.
Food excellent

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such positive feedback about our teams and our home.We were delighted to hear that the admission process was simple and that you received a good experience throughout.Our teams will also be pleased to hear your very complimentary feedback about the care and support that they provide for your cousin.We set a high standard for ourselves, so we are delighted to hear that your experience with us has been a positive one.Many thanksThe Oat Hill Mews teamCare UK

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Review of
Oat Hill Mews
from Patricia S (Friend of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

From the initial meeting of the staff and manager and all involved with the care has been amazing. They have made the resident as well as family feel so comfortable and confident that they are receiving 5 star care. The communication has been outstanding with phone calls and emails. We are so happy

that they can live here and feel they are bejj in my cared for so well.

Reply from Jenny Cartwright, Reviews Team at Oat Hill Mews

Thank you very much for taking the time to leave us such a complimentary review of your experience of Oat Hill Mews.We are so pleased to hear that you are happy with the care and support we are providing for your loved one, and it is good to know that you are feeling well supported by us too.Thank you for assisting us to maintain our high reputation, and we are delighted that your experience with us has been a positive one.Many thanksThe Oat HIll Mews teamCare UK

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Review of
Lonsdale Mews
from S H (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Fabulous experience at Lonsdale Mews . The facility was recommended to us and we are now so pleased with the choice, Lovely environment, really skilled and caring staff. Made the transition for us so easy, Nothing is too much trouble .... highly recommend.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much, we were delighted to read your wonderful review of Lonsdale Mews and for leaving us such positive feedback about your experience.We are pleased to hear that you were recommended to us and that the transition, with the assistance of our team, has been a good experience for you.Thank you for taking the time to review us and to help us maintain our high reputation!Many thanksThe Lonsdale Mews TeamCare UK

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