Care UK in Essex | 7 Care Homes

Review of
Manor Lodge
from Anne L (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My mum has been at Manor Lodge for 3 weeks now and already I notice a huge difference in her well being. She has more energy and absolutely loves the food!
The staff are fantastic and are always on hand if mum needs anything, although she is fiercely independent she is giving into the assistance which

is fabulous.
I thought it would take a lot longer for mum to settle in but I think she is actually enjoying the attention she receives which is great to see.

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Review of
Manor Lodge
from R R (Son of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

We had noticed that my Mother was declining and she needed more help than I and my sister could provide.
We booked a visit to Manor Lodge, met the Manager there and we assured by what we saw and heard that this was the right place for my Mother.
From the start she received the care and attention that

she needed and loves it there.
The staff are all very helpful and my Mum really appreciates this and has built up relationships quickly.
She seems to have a "new lease of life" there.
We are very thankful for all that has been done for her.

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Review of
Tall Trees
from J F (Friend of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff are beyond helpful and kind. This is such an exhausting and challenging roll, but I can see that staff do it out of care and dedication. The meals look lovely and the grounds are stunning. Nothing seems to much truble. Thank you- without staff like you the residents would not be cared for so well.

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Review of
Colne View
from Isabelle H (Sister of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

My sister was admitted to Colne View two days after being discharged from an area hospital in a very frail, fragile and unhappy state. She required dedicated nursing care and I was unable to provide that at home. It was a crisis situation for us.
Colne View responded quickly to my urgent request;

they provided a wheel chair, arranged a suitable taxi, and admitted her immediately. I was extremely grateful. They provided excellent care for what were to be - sadly - the last few days of my sister's life. She was finally pain free, her nausea controlled, and she was comfortable and at peace. She was tired and sleepy but demonstrably herself, even cracking a few gentle jokes with my son and I who were with her in that last day.
I shall be eternally grateful to the dedicated staff who nursed her those last few days, and the administrative staff who made admission very straightforward, and to everyone who provided thoughtful and caring support to my sister and also to my family. Thank you.

Reply from Kim Richardson, Home Manager at Colne View

thank you so much for your heartfelt and moving words. We are truly sorry for the loss of your sister, and our thoughts remain with you and your family during this difficult time.
It means a great deal to all of us at Colne View to know that we were able to provide the care, comfort, and support your sister needed in her final days. We understand how difficult and distressing it must have been for you to be in such a crisis situation, and we're grateful we could be there to help ease that burden and ensure your sister was cared for with dignity, compassion, and peace.
Your kind recognition of both our care and administrative teams will be shared with them it will mean a lot to know their efforts made a difference during such an important moment in your family's life.
Thank you once again for your trust and for taking the time to share your experience.

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Review of
Silversprings
from M C (Niece of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience

I am so glad my aunt is now a resident here as this is such a lovely place. Inside and out it like a hotel and having met several of the staff I no longer worry about my aunts safety and medical needs. Each time I have visited there have been activities to keep the residents occupied, and I know they

are also taken out by minibus to local attractions, such as garden centres. The food is lovely and the dementia cafe, held within the home, each month is an opportunity for carers to meet support eachother.

Reply from Lisa Sadler, Home Manager at Silversprings

Thank you very much for taking the time to leave us feedback about your experience.

At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are so happy to have your Aunt with us

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Review of
Manor Lodge
from Stephen H (Son of Resident) published on 22 April 2025

Submitted via Website • Report

Overall Experience

My mum was admitted to hospital on Xmas Day. It was quickly apparent that, when discharged, she would need residential care and to satisfy a fiercely independent 94 year old, and her family, this needed to be special. Manor Lodge was first on my list and also became the last. From the initial meet and

greet and the walk through of the facilities and accommodation, the professionalism and dedication of the staff was apparent. Unfortunately my mum's health deteriorated and the requirement changed from nursing to palliative care. Mum was in hospital for 7 weeks, throughout this time the management team were in regular contact with advice, guidance and support to help me through the vagaries of the NHS ICB and discharge bureaucracy. Mum did transfer, but for the shortest of times. In her final hours Mum, and my family, were granted respect and dignity from the nursing team that I am so grateful for.
My heartfelt thanks to the Manor Lodge family for their kindness at a difficult time.

Reply from Karla Smith, Home Manager at Manor Lodge

Thank you so much for your heartfelt review. We are truly touched by your kind words and are so glad to hear that your mother's experience at Manor Lodge has been positive. Our team is dedicated to providing the highest level of care and support, not just for the residents but for their families as well. We're honored that you chose Manor Lodge for your mother's care. Thank you again for sharing your experience with us!

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Review of
Manor Lodge
from Carole R (Daughter of Resident) published on 19 April 2025

Submitted via Website • Report

Overall Experience

All the staff we have met so far are so supportive, caring, pleasant and helpful and can't do enough for my mum. I am secure in the knowledge that mum is in the best hands and is being cared for as she would have wished.

Reply from Karla Smith, Home Manager at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience of Manor Lodge. We are delighted that you feel assured by the care and support we are providing for your mum and that she has settled so well with us in a short space of time. We set a high standard for ourselves at Manor Lodge so we are very pleased to hear that your experience with us has been such a positive one. Thank you

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Review of
Colne View
from Josephine B (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

There are a lot of activities for residents, nice coffee shop to use with residents and all staff members are very welcoming. Bright and clean environment.

Reply from Kim Richardson, Home Manager at Colne View

Thank you for taking the time to share your kind feedback. We're so pleased to hear that you've had such a positive experience at Colne View. Creating a welcoming, engaging, and comfortable environment for residents and their loved ones is incredibly important to us, so it's wonderful to hear you've enjoyed the activities, the coffee shop, and the friendly atmosphere.
Your comments will be shared with the whole team they'll be delighted to know their efforts are appreciated.

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Review of
Manor Lodge
from Claire S (Niece of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she would be happy there and cared for. All initial meetings with the Manager were friendly and any questions we had were answered and we went away feeling less anxious

about the situation.
Moving my aunt in went very smoothly and she was made to feel very welcome.
She has appeared much happier since living there which has given us much needed peace of mind.
Manor Lodge has plenty of activities for the residents with no obligation to join in.
We would definitely recommend this care home.

Reply from Karla Smith, Home Manager at Manor Lodge

Thank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Manor Lodge Team.

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Review of
Tall Trees
from Ramon B (Husband of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

I was visiting my wife at the care home and was extremely pleased with the way she was being treated. I am sure she is a very difficult patient at the moment and to see her being looked after so well is very consoling.

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Review of
Colne View
from Belinda H (Daughter-in-law of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My mother in law has been in Colne View for about 4 months. We couldn't be more pleased with the care and attention she is receiving. Her life has greatly improved since moving in, she goes to almost all of the activities and says the meals are always lovely. All the carers and staff are always pleasant

and attentive.

Reply from Kim Richardson, Home Manager at Colne View

thank you so much for taking the time to share your positive experience. We are thrilled to hear that your mother-in-law's quality of life has improved since moving to Colne View, and that she is enjoying the activities and meals. It's wonderful to know that our team's efforts to provide attentive, pleasant care are making a difference. We truly appreciate your kind words and will continue to do our best to provide the best care possible for your mother-in-law.

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Review of
Silversprings
from Geraldine P (Wife of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My whole experience from initial assessment to my husband going into Silversprings has made such a worrying and stressful time much more bearable and the kindness and care that my husband and I have been given has been wonderful. Everyone that we have met has taken us under their wing and I cannot

stress enough how that has helped us. Thank you so much.

Reply from Lisa Sadler, Home Manager at Silversprings

We thank you very much for taking the time to leave us feedback about your experience.
At Silversprings Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and it is our pleasure to look after your husband. You are part of the Silversprings family.

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Review of
Mountfitchet House
from J W (Niece of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Thank you so much for how you welcomed and settled my aunt and cared for her in her last few months. The whole family are vey grateful.

Reply from Susan Whitaker, Home Manager at Mountfitchet House

Hi thank you very much for taking the time to leave us feedback about your experience.
At Mountfitchet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Colne View
from Eileen P (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent place to live in lots of entertainment helpful staff if required.

Reply from Kim Richardson, Home Manager at Colne View

thank you for your wonderful review! We're so glad to hear that you enjoy living here and appreciate the entertainment and helpfulness of our team. It's great to know that you're having a positive experience, and we'll continue working to make sure you feel supported and entertained. Thank you again for sharing your thoughts!

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Review of
Colne View
from P H (Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy living here.

Reply from Kim Richardson, Home Manager at Colne View

Thank you so much for your wonderful review! We're absolutely delighted to hear that you're very happy living at Colne View. Providing a comfortable, supportive and welcoming environment is our top priority and it means the world to us that you feel this way. Thank you again for your kind words, we will be sure to let the rest of the team know.

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Review of
Colne View
from M R (Friend of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

I love coming to Colne View, joining in the activities. I believe it is a very caring and friendly place. The staff are very friendly and I find it very uplifting to mix with the residents in their activities, including dementia choir, dementia dance, crafty nannas and daisy cafe.

Reply from Kim Richardson, Home Manager at Colne View

Thank you so much for your kind words! We're thrilled to hear that you enjoy the activities at Colne View and appreciate the care and friendliness of our staff. It's wonderful to know that the dementia friendly choir, dance, Crafty Nannas, and Cafe bring you so much joy. We strive to create a welcoming and uplifting environment, and your feedback truly means the world to us. We look forward to continuing to share these moments with you!

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Review of
Colne View
from Josephine B (Friend of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been visiting this home for over 2 years now and have always been very impressed by the warm welcome I receive every time. The staff are very caring and always alert to the residents needs. The various activities are well thought out to cater for the residents needs. There is fun and laughter

as well as a thoughtfulness for the residents. We are very lucky to have this Care Home in the area.

Reply from Kim Richardson, Home Manager at Colne View

thank you so much for your thoughtful and positive review! We're incredibly grateful for your continued support over the past two years. It's heartwarming to know that you feel welcomed and that our staff's care and attentiveness make a difference to the residents living at Colne View. We're also thrilled to hear that the activities are well-suited to the residents' needs and bring joy, laughter, and thoughtfulness to everyone involved. We're so proud to be part of this community, and your feedback means the world to us. Thank you again for taking the time to share your experience!

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Review of
Colne View
from B H (Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

Only been here a few months. Very pleased with everything.

Reply from Kim Richardson, Home Manager at Colne View

Thank you for sharing your feedback! We're so happy to hear that you're pleased with everything during your time at Colne View. If there's anything we can do to make your experience even better, please don't hesitate to let us know.

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Review of
Colne View
from W G (Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

I am quite happy living here. All of the staff are good and activities are excellent.

Reply from Kim Richardson, Home Manager at Colne View

Thank you for your kind review! We're so glad to hear that you're happy living here and that you enjoy the activities we offer. It's wonderful to know that our team are making a positive impact on your experience. If there's anything else we can do to make your time here even better, please don't hesitate to let us know!

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Review of
Colne View
from Stephen H (Son of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

A fantastic level of care is provided by all of the team in Colne View. They have really got to know my mum and what she enjoys and the staff make the time to make the her and other residents feel special.

Reply from Kim Richardson, Home Manager at Colne View

thank you so much for your heartfelt review! We're so glad to hear that you're pleased with the care your mum is receiving at Colne View. Our team takes great pride in getting to know each resident personally, and it's wonderful to know that your mum feels special and well cared for. We truly appreciate you sharing this feedback and will continue to make sure she and all of our residents feel valued and supported.

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Care Homes Owned by Care UK in Essex

Care UK Locations in Essex (7)

Care UK Reviews in Essex (612)

Manor Lodge

Manor Lodge

Tall Trees

Colne View

Silversprings

Manor Lodge

Manor Lodge

Colne View

Manor Lodge

Tall Trees

Colne View

Silversprings

Mountfitchet House

Colne View

Colne View

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