Care UK in Essex | 7 Care Homes

Review of
Haven Lodge
from Roxie M (Wife of Resident) published on 19 August 2025

Submitted via Website • Report

Overall Experience

The staff were always polite & very helpful to my husband & myself & trying to persuade him to take part in any activities not always successful. Trying to encourage to eat when he said no , my husband was Stubborn man & everyone knew that, so sometimes it was hard to care for him.

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Review of
Colne View
from S F (Daughter of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

My Mum was happy in Colne View. She was there for 11 years. The staff were wonderful and took great care of her over the years. They knew her well and also knew us, her family. We always felt very welcome. I wouldn't hesitate to recommend Colne View to anyone.

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Review of
Haven Lodge
from Caroline A (Daughter of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Mum remarked today how lovely the dinner was, which a staff member had prepared. She doesn't have a great appetite so I was pleased to hear her say she had eaten most of her dinner.
The staff here are lovely, so kind and caring. The home is always spotlessly clean. We are blessed to have been recommended

this care home by Social Services

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Review of
Manor Lodge
from Alex S (Respite Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

I looked round Manor Lodge care home as I needed a weeks respite care after having a hip replacement and I was not disappointed. The management are friendly and enthusiastic, which instills confidence and they "deliver the goods", as it were. The care and support I received was absolutely amazing.

The care assistants are fun, caring, patient, so easy to talk to, nothing is too much trouble and they helped me as much or as little as I needed.
The food is wonderful, delicious and portions were tailored to my needs, especially as I went "off piste" with the menu, the chef and assistants were extremely accommodating. My bedroom was large as was my en-suite, so I didn't feel "hemmed in" at all, as I do tend to spread my stuff around. Everywhere was really clean and well tended, the garden areas are lovely, with several different areas and there is a couple of coffee machines, which is useful.
There's plenty of space to walk around inside and out and I felt safe everywhere.

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Review of
Silversprings
from B C (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Mum was diagnosed with mixed dementia approx 5 years ago and living at home with carers coming in four times daily. After a fall at home and being admitted into hospital with broken shoulder, myself and siblings decided it was no longer an option to remain at home. Mum moved into Silversprings December

2024. Apart from the amount of pressure and anxiety taken from family, mum now has a life, engaging all day with others, activities to keep her occupied. Mum is well looked after, nutritional needs taken care of and living her best life. The care and kindness at Silversprings is second to none.

Reply from Lisa Sadler, Reviews Team at Silversprings

What a lovely review. I will pass your kind comments to all the staff. Thank you for sharing your experience of the home, it really does mean a lot to us.

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Review of
Colne View
from S S (Daughter of Resident) published on 7 August 2025

Submitted via Website • Report

Overall Experience

My mum moved to Colne View when the effects of dementia stopped her living independently. She lived here happily for 11 years until she passed away 2 weeks ago. The staff are always very welcoming, kind and helpful and the care, love and respect my Mum was treated with over those years was excellent.

Reply from Kim Richardson, Reviews Team at Colne View

Thank you for sharing such a touching message during this difficult time. We were honoured to care for your mum over the past 11 years and to be part of her life's journey. Knowing she felt happy, respected, and loved here means the world to us.
Our team strives to create a true home-from-home for every resident, and your words are a wonderful reminder of why we do what we do. We send our heartfelt condolences to you and your family.

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Review of
Tall Trees
from Deborah T (Wife of Resident) published on 31 July 2025

Submitted via Website • Report

Overall Experience

My husband was transferred to Tall Trees at the beginning of June and the care he has received has been of the highest standard. He especially likes the food which is of excellent quality and freshly prepared every day. Everyone works together to provide a relaxed environment and the garden is a special

place that we try to go to every day. We recently attended a quiz night which was very well run and great fun

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Review of
Manor Lodge
from Peter H (Son of Resident) published on 30 July 2025

Submitted via Website • Report

Overall Experience

After completing a lot of research I decided to book my father into Manor Lodge for a respite period. My father is 93 years old and has dementia. He still retains a great sense of humour and passion for life but can get confused. The break gave my partner and I an opportunity for some rest and a break

from the care we provide every day. I thought it might be a difficult period for my father but he returned home with a big smile on his face and said how much he had enjoyed his stay in 'the hotel'. I would like to thank all the staff at Manor Lodge for their good work and for making Dad's stay an enjoyable one. It has been a blessing for all of us and it was money well spent.The facilities were extremely clean and whenever I visited the clients were obviously enjoying their experience. There was laughter and singing and good food. I am sure my Dad will be happy to return in the future and I can rest assured that he will be cared for and supported well. Thank you for all you do.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your heartfelt review. It means the world to us to know that your father enjoyed his stay and returned home smiling. We're truly glad we could provide him with a positive experience and give you both some well-deserved rest. Your kind words about the colleagues, atmosphere, and care are deeply appreciated, and we look forward to welcoming him back in the future.

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Review of
Haven Lodge
from S H (Daughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

Most of the staff are really friendly, and happy, I know my mum is in a safe place, but sometimes I've been to see her and she's still in her night clothes, I know she can be stubborn, and try,s to dress herself, but I think they can at least help her or make sure she is dressed, some of the food is

not to her taste, but not to bad.

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you for sharing your thoughts regarding Haven Lodge. We greatly appreciate your kind words regarding our staff and home.
In regard to your mother's clothing, our staff always do their best to support residents with their clothing and personal care, and we encourage you to speak to staff if you have any concerns as they will be able to advise you of any factors which may have affected this support being provided.
Furthermore, we pride ourselves in providing a wide variety of meal choices on our menu to ensure that all residents can choose meals which they enjoy. We encourage you to speak with the Home Manager directly if you feel there is a lack of meal choices that your mother enjoys as discussions can be held to implement new meals based upon your feedback.
Once again, thank you for sharing your feedback regarding Haven Lodge. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review of
Haven Lodge
from C T (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

My mum is very well looked after she has vascular dementia and her mood swings are up and down, it gives us great peace of mind knowing how much care she is shown, if ever there is a problem we are notified straight away
So long as mum is happy in her world and cared for we couldn't wish for more

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you for taking the time to leave us feedback about your experience.

At Haven Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care. We are so happy you are happy.

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Review of
Haven Lodge
from Susan H (Friend of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

I have been very impressed with the care given to my friend in the care home.. she has been there several years now and has had to be in bed all the time and needs help with feeding and drinking.. .. she has got quite stiff with arthritis but is always treated with respect and care.. I have been impressed

with the way she is cared for

Reply from Lisa Sadler, Reviews Team at Haven Lodge

Thank you very much for taking the time to leave us feedback about your experience.

At Haven Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Colne View
from Chris T (Friend of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

I visited my dear friend for the first time since she took up residence last month. Many reviews on here have praised the home and I would agree completely. I enjoyed the visit and very much looking forward to the next when I can take my little dog in to sit with my friend whilst we listen to the radio.

I am totally reassured that she lives in a kind and caring community. Many thanks for your hard work

Reply from Kim Richardson, Reviews Team at Colne View

Thank you for your lovely feedback. We are delighted you enjoyed your first visit and that you feel reassured knowing your friend is surrounded by kindness and care. We love welcoming friends, family & even furry companions to share special moments here, and we look forward to seeing you and your little dog again soon.

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Review of
Silversprings
from Caroline M (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Mum continues to receive wonderful care here, looked after by hardworking, emphatic, kind and compassionate staff or our Silversprings family as we like to call them. The home itself is always clean, tidy, safe and welcoming and mum particularly likes the gardens when the weather allows. Dad still praises

the restaurant level food and really appreciates being able to dine with mum on a daily basis. Mum enjoys the entertainment on offer and loves the four legged friends and young children who visit on a regular basis. We feel very lucky that mum is able to call Silversprings home.

Reply from Lisa Sadler, Reviews Team at Silversprings

What a lovely review, thank you. We are grateful to you for taking the time to leave us feedback about your experience here at Silversprings.

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Review of
Silversprings
from R T (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

I went to visit Silversprings with the possibility of my Mum moving there to be closer to me. From the moment I walked in and was met by customer relations advisor I knew Mum would hugely benefit from living there. Staff were exceptionally friendly & professional and the home felt it had " soul". Mum

was lucky enough to move in 4 weeks later and has not looked back! She has settled in really well and has enjoyed making new friends. All aspects of her care has been excellent. The manager and all staff including maintenance team are always available and approachable for any questions/ queries. I would not hesitate to recommend Silversprings, they have truly gone above and beyond to ensure Mum feels " at home" .

Reply from Lisa Sadler, Reviews Team at Silversprings

Thank you very much for taking the time to leave us feedback about your experience here at Silversprings. It is a pleasure to have you and Mum as part of our family.

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Review of
Manor Lodge
from Stuart M (Grandson of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

We cannot thank Manor Lodge staff enough for everything they did to care for our gran, Iris, who came into their care in April 2020. Everyone without exception has been so kind and considerate. During her time at Manor Lodge staff really looked after gran, and us as her immediate family. She received

the very highest standard of care and was very happy here. It was a very challenging period at the start of covid when gran took up residence here but staff made the transition work smoothly and went the extra mile to make gran feel at home and safe. We have such happy memories of many visits and time spent with gran. In fact, the staff became part of her family. Their care and love for her was genuine and heartfelt and she was treated with dignity and respect. This continued when gran sadly became ill and passed away. She was given a guard of honour by staff on duty who paid their respects, which was very touching. We feel so lucky she was a resident here for so long. Thank you!

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your heartfelt and kind words. It's truly an honour to have cared for Iris and to have been part of your family during such a meaningful time.

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Review of
Manor Lodge
from Y F (Friend of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Always when I arrive to visit my friend I get greeted with a nice smile and hello. Staff treat the residents with the greatest of care and respect nothing is too much trouble such a pleasant atmosphere making their stay at Manor Lodge the best is can be.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for sharing your lovely experience. Our team takes great pride in creating a warm, caring environment where every resident feels respected and valued.

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Review of
Mountfitchet House
from J C (Partner of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

In the fifteen months or so since my partner has been here I can truthfully say that the staff are very kind, definitely patient and thoughtful. My visits are always a pleasure and the staff have been very helpful when it's been needed.

Reply from Susan Whitaker, Reviews Team at Mountfitchet House

Thank you very much for taking the time to leave us feedback about your experience.

At Mountfitchet House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Tall Trees
from Victoria T (Wife of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My husband was transferred here for the final leg of his recovery, before coming home, after falling from a ladder and injuring his brain badly.
My experience of the staff was wonderful. They treated my husband with dignity, respect and kindness. If I had any problems or worries at all, I knew

that I could rely on the management team to put things right. Thanks Tall Trees team for helping me to get my beloved husband home.

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Review of
Silversprings
from G P (Wife of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My husband is having a very difficult time due to health problems and the care and support we have had from all the staff has been wonderful without this I do not know what I would have done. Caring for my husband cannot be easy and I want to thank them for everything. They always have time for me

too which has been wonderful. Thank you.

Reply from Lisa Sadler, Reviews Team at Silversprings

Thank you for your lovely review. You are both part of the Silversprings family.

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Review of
Tall Trees
from Annabel C (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience

Absolutely disgusting company, I've been blocked from their social media page, comments and truth about the care and on Friday 23rd of May, manager called to say that my father will not be coming back to the home, sending him into hospital with one, one pair of clothes knowing he wouldn't be coming

back, no letter of notice, (28 days) written notice! Wheelchair broken, no manual handling being used in the home.

Reply from Samantha Debenham, Reviews Team at Tall Trees

Thank you for sharing your concerns. We are truly sorry to hear about the distress and frustration you're experiencing. We understand how deeply upsetting this must be for you and your family.Please know that we take these matters very seriously. Due to confidentiality, we cannot discuss personal details in a public forum, but we genuinely want to listen and support you through this difficult time. We would really appreciate the opportunity to speak with you directly so we can fully understand your concerns and work together towards a resolution.We understand how important clear communication and proper care are, and we are committed to addressing any issues appropriately. Social media is not the best place for these sensitive conversations, but we are here when you feel ready to reach out.Please don't hesitate to contact us. Your voice matters, and we want to help in any way we can.With sincere regards.

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Care UK Reviews in Essex (648)

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