Care Home Owned by Care UK in Norfolk
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Care UK are showing below.
View the details of all 181 locations (with 14154 reviews) owned by Care UK
Care UK Locations in Norfolk (1)
Cavell Court
9.7
150 reviews
140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
"I feel with everyone involved my wife's condition and health have improved. A nice relaxed place. Thank you all.…" Read all 150 reviews
Location Type Care Home
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life. Every member of the team is dedicated… Read more about Cavell Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Palliative Care
- 80 Rooms
- from £1,689 / week
Care UK Reviews in Norfolk (150)
9.7
Care UK has a Group Review Score of 9.7 (9.739) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Review of
Cavell Court
from M C (Husband of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel with everyone involved my wife's condition and health have improved. A nice relaxed place. Thank you all.
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Review of
Cavell Court
from Mary B (Cousin of Resident) published on 28 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My relative has been at Cavell Court for almost three years and during that time I have not had cause to complain about her care. Her beautiful room and ensuite is always very clean and she has the luxury of patio doors onto an outside seating area.
The carers, housekeepers, receptionist and other
The carers, housekeepers, receptionist and other
admin staff are always very friendly, respectful and welcoming and eager to answer any queries I may have, and Barbara has a good relationship with the carers who look after her daily needs.
The facilities at Cavell Court are extremely good and Barbara enjoys having her hair done. She always looks lovely when I visit her.
The staff are very good with communications and I always get a telephone call to keep me updated on doctors'/dentists' visits etc., or any other issues I need to be made aware of. Barbara chooses not to join in with activities but there always seems plenty going on.
No complaints at all.
The facilities at Cavell Court are extremely good and Barbara enjoys having her hair done. She always looks lovely when I visit her.
The staff are very good with communications and I always get a telephone call to keep me updated on doctors'/dentists' visits etc., or any other issues I need to be made aware of. Barbara chooses not to join in with activities but there always seems plenty going on.
No complaints at all.
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Review of
Cavell Court
from P G (Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have lived here for five and a half years. I have enjoyed meeting new residents and making new friends and the staff have always been kind and considerate and have made this feel like home. I eat well and can always have an alternative to the menu if its something I don't fancy. If I have a problem
that needs medical attention a nurse or doctor will be called so I get the right treatment when I need it. In all, I am very happy living here.
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Review of
Cavell Court
from J S (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad was originally in 2 care homes, which were awful. He moved to Cavell Court, and the difference was massive. We were immediately impressed by the care, consideration and respect given to him from all staff. It was a relief knowing he was being cared for in the best possible way. Our family were always
welcomed, and the staff went the extra mile, such as for birthday celebrations and Valentine's Day. When Dad sadly passed, the acts of kindness shown by all the staff gave us great comfort.
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Review of
Cavell Court
from C W (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband became a resident last week in March. I am pleased with the contact I have with his carers and team leaders on his floor. This keeps me informed on anything that happens with him, regularly updated on how he is doing, settling in, etc. I feel I can speak to them about anything that is worrying
me, or just have a general chat.
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Review of
Cavell Court
from L E (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We made the tough decision to admit my dad who had dementia. Right from the initial meeting to discuss admittance we felt welcome and secure in the knowledge he would be taken great care of. We were not wrong, he was treated with dignity and respect right through to the end of his life. A wonderful
team of professional people.
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Review of
Cavell Court
from J B (Wife of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Birthday of my husband. A table was set for us to have lunch together. He thought it was a restaurant. Reservation of two tables in coffee lounge . 9 friends arrived for tea and cake at 2pm. A lovely cake with happy birthday and candles arrived and we sung Happy Birthday to him.
So a big thank
So a big thank
you .
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Review of
Cavell Court
from J W (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Most of the carers are excellent but I have noticed that a few can be very lazy. I have noticed a few raised eyebrows at times and huffs and rolled eyes! The activities team are excellent - very kind + patient but I do get their probably not under so much pressure as the carers. Looking forward to hearing
who the new management team will be and what changes, if any, they'll implement.
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Review of
Cavell Court
from Jean S (Sister-in-law of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I contacted Cavell Court during December and an appointment was made for me to visit the home. I ascertained there was an available room for my sister in law who at that time was an in patient In hospital.
I visited the home and met one staff member in particular who showed me around and offered
I visited the home and met one staff member in particular who showed me around and offered
a comprehensive guide to all the home had to offer. I was impressed with the bright, friendly atmosphere and although my sister in law would not be able to take part in any of the activities, it was warming to know there was so much on offer for those who could. I saw the menus covering a wide choice of food on offer, but it was explained that other suitable options would be on offer.
Sister on law finally reached Cavell Court on Christmas Eve by direct transfer from the hospital.
Sad to say, because of my sister in law's age and her existing ailments, she will not be able to fully enjoy all that is on offer.
Sister on law finally reached Cavell Court on Christmas Eve by direct transfer from the hospital.
Sad to say, because of my sister in law's age and her existing ailments, she will not be able to fully enjoy all that is on offer.
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Review of
Cavell Court
from Julia M (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our father joined Cavell Court in July 2021. He was very confused and disoriented. The reception staff welcomed him into the home calmly and helped to allay his fears. He took a while to settle onto Patteson Suite but due to the kindness and care of the staff he became calmer and more content.
The
The
staff also cared for us as a family, keeping up fully updated on his health and general wellbeing. Sadly, our father died in January 2025.
The staff showed kindness and compassion to us all. We will always be grateful to all staff at Cavell Court for their care and love shown to us all.
The staff showed kindness and compassion to us all. We will always be grateful to all staff at Cavell Court for their care and love shown to us all.
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Review of
Cavell Court
from Nick S (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum and ourselves are delighted with life in Cavell Court. We were only remarking the other day that it has a homely feel crossed with a nice hotel. Her room is really nice and spacious, so visiting is comfortable although we tend to take a stroll to take advantage of the self service coffee shop. The
staff who look after her are attentive and we couldn't be happier - a great balance of promoting independence but being there when needed. We're absolutely delighted with all aspects of mum's new home.
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Review of
Cavell Court
from Tim B (Husband of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife was only with you for a few weeks but all your staff made her, and the family, feel welcome. You treated her with respect and great compassion at all times and generally made her stay as pleasant as possible. You all made the effort to get to know her.
Reply from Samantha Woods, Reviews Team at Cavell Court
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Review of
Cavell Court
from Anna D (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father stayed for a short respite period and we visited him regularly.
His room was always clean and tidy and he was dressed and well presented.
Staff were helpful when I asked queries.
We appreciated the facilities and that we could take him for walks round the garden and make drinks etc.
One
His room was always clean and tidy and he was dressed and well presented.
Staff were helpful when I asked queries.
We appreciated the facilities and that we could take him for walks round the garden and make drinks etc.
One
staff member in particular was excellent - very kind and thoughtful and helped his granddaughter look at the guinea pigs.
Reply from Samantha Woods, Reviews Team at Cavell Court
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Review of
Cavell Court
from Kevin P (Son of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cavell Court is exceptional! My mother's move has been very smooth and she has settled in quickly. The whole Cavell Court team are a credit to the care sector.
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Review of
Cavell Court
from Jill O (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am really satisfied with the care and attention Mum receives. The staff are very friendly and support Mum with her daily needs.
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Review of
Cavell Court
from M H (Wife of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband spent approximately 18 months here - where he was well looked after and formed lots of friendships with staff and other residents - and was very happy.
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Review of
Cavell Court
from Mary P (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has a lovely en-suite room overlooking the back gardens. She has made it home with bits of furniture and personal effects, even replacing the provided TV with her own. All her personal needs and care are met to a high standard. She is encouraged to enjoy her lifelong love of gardening and
is often involved in the planning and displays. The entertainment team are exceptional. Each resident has been asked to provide a wish of what they would like to do or where they would like to go. My mother chose to go to a bingo hall in Norwich. Two members of staff organised it and took her for a day out. I went too and we all had a fabulous time.
Having looked at several care homes, one of the reasons for choosing this one was its coffee area. It's a super place to meet friends and relatives where there is a coffee machine, freshly baked cakes, and daily newspapers. It's modern and feels more like a coffee shop.
Having looked at several care homes, one of the reasons for choosing this one was its coffee area. It's a super place to meet friends and relatives where there is a coffee machine, freshly baked cakes, and daily newspapers. It's modern and feels more like a coffee shop.
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Review of
Cavell Court
from L C (Wife of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband comes here for respite and is happy to come. He's been coming for two years. Twice each year. Staff are very friendly.
Reply from Caprice Geisha, Reviews Team at Cavell Court
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Review of
Cavell Court
from J P (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been at Cavell Court for two months, and the difference in her is amazing. The care and good food have worked wonders. The staff are very helpful and nothing it too much trouble. Cavell Court was recommended to me by my sister-in-law and I am very happy that my Mum is there.
Reply from Samantha Woods, Reviews Team at Cavell Court
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Review of
Cavell Court
from L L (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was a resident for 2 and a half years until she passed away.
During her last days, staff were caring, compassionate, and supportive. They supported and comforted me, they also answered any questions I had.
I really appreciated all the staff visiting Mum, and telling me she would be missed by all.
During her last days, staff were caring, compassionate, and supportive. They supported and comforted me, they also answered any questions I had.
I really appreciated all the staff visiting Mum, and telling me she would be missed by all.
They all had a story to tell about her.
From laundry, housekeeping, carers, lifestyle, and team leaders, you are the best and I will miss you all.
From laundry, housekeeping, carers, lifestyle, and team leaders, you are the best and I will miss you all.
Reply from , Reviews Team at Cavell Court
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Awards / Recognitions (133)
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