Care UK in Norfolk | 5 Care Homes

Review of
Cavell Court
from J G (Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Everyone was very friendly especially Pedro and Sam who we mainly dealt with. The carers were helpful and the setting nice. The coffee shop setting was really nice, would benefit from a few more higher backed chairs as when we went down there were lots of short chairs but I couldnt get comfy in. Parking

was a bit limited for visitors but was very handy having a shop over the road.

Reply from Samantha Woods, Reviews Team at Cavell CourtThank you so much for taking the time to share your feedback.
We are so glad you found our team friendly and welcoming. We set a high standard for ourselves at Cavell Court, so we are very pleased to hear that your experience with us has been a positive one.
Your kind words are really appreciated and will be shared with our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from Jordan S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Home is very welcoming. Well maintained. Happy staff always happy to help when needed. Very clean lots of nice places to sit with family. Food is amazing it was my dad's birthday and all the staff and chef put on a lovely spread and an amazing cake.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from Alex K (Son-in-law of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent care home. Friendly and informative staff. Great choice for meals and snacks. Clean, organised and warm. Plenty of activities. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Heath Lodge Care Home
from kate H (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I was dreading the day my mum had to go into a care home, as a nurse of many years I had seen and heard horror stories, however Heath Lodge is AMAZING. The love and care given to my mum, and in turn my dad when he visited has been first class. All members of the team work so well togther, they have

a smile and fun at work, which leads to a happy home enviroment for the residents. Every day there was a different activity happening, the food was wonderful, and the facilities were always clean.
All staff interected with Mum and got to know her well whilst she was there, nothing was ever too much trouble.
I cannot thank the staff enough for their dedication in making this facility a happy home for the residents.

Reply from Hazel Madden, Home Manager at Heath Lodge Care HomeThank you so much for taking the time to leave a review for us Kate. I will make sure your feedback is shared with the team. Wishing you all the best, Hazel

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Court
from J F (Respite Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

The moment I came through the doors at Cavell Court I was treated with care and respect. The customer care manager has gone above and beyond to make my respite stay as smooth as possible. Every member of staff is friendly and will help with anything. I would highly recommend Cavell Court to anybody

that needed care or respite.

Reply from Samantha Woods, Reviews Team at Cavell CourtThank you so much for taking the time to share your feedback. We set a high standard for ourselves at Cavell Court, so we are delighted to hear that your experience has been positive and that you would recommend Cavell Court to others.
Your kind words will be shared with our team, who will be very proud to hear them. Thank you again for your lovely review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Heath Lodge Care Home
from Terry H (Husband of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

After 58 years of marriage the prospect of putting my wife into a care home was a terrible experience. But from the first day the professional care and understanding of the staff was second to none .Both my wife and I were treated with care and consideration by the management and ALL the staff. I

could not fault anyone from the care home , everyone showed love and care for the residents and their relatives. This caring attitude of all the staff starts with manager and is practiced by all the staff ,something which they can all be proud of.

Reply from Hazel Madden, Home Manager at Heath Lodge Care HomeThank you so much for taking the time to submit a review for us Terry, I will make sure this is shared with the team. Wishing you all the best Hazel.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Broadlands Lodge Care Home
from Freddie C (Nephew of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

The care is very good I have no worries at all if you have any questions staff or management will answer them plus staff always have time for each resident

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a thoughtful review. We're glad to hear that you feel confident you can approach the team with any questions you might have. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Broadlands Lodge Care Home
from Jonathon W (Son-in-law of Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

Very patient with the family, and the trauma involved in moving a 93 yr old to a new residential home and meeting new people, it has taken 10 weeks - "Thank you everyone".
Apart from being at home (obviously!) (she) they have said "I', warm and comfortable".
Thank you for continuing to be so understanding

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you again for your kind words, they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Broadlands Lodge Care Home
from Richard P (Son of Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

Since my dad has been in the care of broadlands his physical & mental condition has gone from strength to strength. There has been a constant challenge to find a balance with my dads medication which the staff have been constantly pro active to a point where I can now spend quality time with my dad

which I never thought was possible due to his condition. There have been certain instances where inderviduals (staff) have shown exceptional compassion towards my dad which I will never forget.

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a heartfelt review. We're delighted to hear that you've benefited from more quality time with your dad since he moved in. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Broadlands Lodge Care Home
from L B (Daughter of Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

I highly recommend Broadlands Lodge Care Home. The staff are so caring and patient to my mum, who has advanced dementia. The management are fantastic and have been very supportive in making sure my mum has the right care.
The home itself has lovely facilities and the food is brilliant.
Thank you to

you all - you do an incredible job!

Reply from Joanne Rossiter, Head of Marketing at Broadlands Lodge Care HomeThank you so much for sharing such a thoughtful and heartfelt review. It's wonderful to hear that your mum has been enjoying the food, facilities and the company of other residents and our team. Thank you again for your kind words - they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Heath Lodge Care Home
from Miriam L (Respite Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

I was very well looked after. The staff were all very caring.

Reply from jan gibbs, Regional Manager at Heath Lodge Care HomeThank you so much to taking the time to provide us with your feedback and very kind words. We will certainly ensure our staff are aware of the positive experience you had during your stay in Heath Lodge.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from H G (Daughter of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

Home is clean and tidy. Staff very helpful, food is lovely. Mum does like food with more spice and flavour but this is not always an option.

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care HomeThank you for taking the time to share your feedback. We're pleased to hear that you find the home clean and tidy, and that our staff have been helpful. It's also lovely to know that you enjoy the quality of our food.

We appreciate your comment about your mum preferring meals with more spice and flavour. Our kitchen team is always happy to explore ways to tailor dishes to individual tastes, so please do let us know her favourites-we'll do our best to offer options that suit her preferences.

Thank you again for your helpful feedback. It's always valued and helps us continue improving our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Broadlands Lodge Care Home
from Pauline W (Sister-in-law of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

The home are looking after my relation very well. They catered and thru a little party for her big birthday

Reply from Amy Batchelor, Customer Relations Manager at Broadlands Lodge Care HomeThank you so much for your lovely feedback. Were delighted to hear that your relative is being well looked after, and it was our pleasure to help make her big birthday feel special. The team really enjoyed putting together a little celebration for her!
Thank you again for your kind words and for trusting us with her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Coronation House
from Sue M (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

My father has spent two wonderful weeks of respite care at Coronation House, Thetford. He has always said at our visits how lovely this 'place' has been and how kind everyone has been to him. He has enjoyed a very good break.
- I have worked on the catering team in two care homes elsewhere and have

NEVER experienced the welcome or genuine care shown by ALL members of staff. Well done all of you.

Reply from Amy Batchelor, Customer Relations Manager at Coronation HouseThank you so much for taking the time to share such a heartfelt review. We're delighted to hear that your father enjoyed his two weeks of respite care at Coronation House and that he felt so welcomed and well looked after during his stay.
It truly means a great deal to us to know that he found the home to be a lovely place and that our team's kindness made such a positive impression. Hearing this from someone with experience working in care homes themselves is especially meaningful, and we are incredibly proud of our staff for delivering the genuine care and warmth you describe.
We're so pleased your father had a good break, and we hope to welcome him back again whenever he may need us. Thank you once again for your kind words they are deeply appreciated by the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Court
from J M (Niece of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My Uncle has moved to Cavell Court and I cannot thank the staff enough for their support with the transition.

Throughout Cavell Court all staff are friendly and courteous and have really made the effort to get to know my Uncle on an individual level.
The environment feels homely but also practical

so staff can work and residents can move about with ease.
It is also lovely to have the coffee shop and lounge to go to when we visit to spend time together.

I feel reassured that any issues or changes in care are communicated to me appropriately.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from L H (Son of Resident) published on 12 November 2025 Submitted via Postal Card • Report

Overall Experience

The building is new and therefore is still very stark and clean hopefully as the residents fill the space it will appear more welcoming. This is not to say that you are not made to feel welcome by the staff because on the whole everyone is very friendly helpful and welcoming. My mother has only just

finished her trial period therefore it is difficult to make judgments on all the areas. Her health and general well being have improved since she has been at Woodlands and she is definitely more mobile.

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care HomeThank you very much for sharing your thoughtful feedback. We're so pleased to hear that your mother has settled in well at Woodlands and that her health and mobility have improved since joining us.

We also appreciate your comments about the building and environment. As our home is still new, we agree that it will continue to gain warmth and character as our residents make it their own, and we're excited to see that happen.

It's lovely to know you've felt welcomed and supported by our friendly team. Thank you again for taking the time to share your experience - we look forward to continuing to care for your mother and to seeing her thrive with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from Sarah A (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

As a family we visited several care homes in the area and Woodland Court was far superior. The staff are absolutely lovely, friendly and very professional. The facilities are excellent, my family members are so well cared for and settled. The menu choice is excellent and the food is fantastic. Every

member of staff are so caring and we can't thank Woodlands enough.

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care HomeThank you so much for your wonderful feedback. We're delighted to hear that your family had such a positive experience choosing Woodland Court and that your loved ones are happy, well cared for, and settled. Our team works hard to provide a warm, welcoming environment with excellent care, facilities, and food, so it's lovely to know this is reflected in your experience. Your kind words mean so much to all of us here at Woodland Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland Court Care Home
from L G (Daughter-in-law of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

My lovely father in law was coming in as respite a few times and was so happy being here so now is permanent resident also his beautiful dog Daisy she is now a resident here too there both settled and very happy here. Dad is very well cared for but also very independent as well he always peaks so highly

of woodland court and the staff and managers are so lovely and go above and beyond for him and Daisy too. The food is very high standards and dad always tells us what meals he has had and definitely loves the deserts. We are so happy Dad is here and Daisy too as together they are inseparable we are so grateful to woodland court for allowing Daisy to be here permanently.

Reply from Amy Batchelor, Customer Relations Manager at Woodland Court Care HomeThank you so much for your heartfelt review. We are absolutely delighted to hear how happy your father-in-law is at Woodland Court, and how well he and lovely Daisy have settled in. It's always a joy to see the two of them together; they truly brighten everyone's day. We're especially pleased that he feels both well cared for and independent, as maintaining dignity and choice is at the heart of what we do. Your kind words about our staff and management mean a great deal to us - they are passionate about going the extra mile for our residents. We're also glad to hear he's enjoying the meals. I will ensure we pass on his compliments to our kitchen team, especially about the desserts! Thank you again for your trust in us. It's an honour to have your father-in-law and Daisy as part of our Woodland Court family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Coronation House
from Steve W (Son of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

The overall impression of Coronation House is very modern, exceptionally clean and well staffed care home. It is a very welcoming, nicely laid out establishment. The staff are very friendly, always available if you have any problems you wish to discuss.

Reply from Teresa Burgess, General manager at Coronation HouseThank you for the wonderful review. The whole team at Coronation house pride themselves on delivering outstanding care and offering a warm, welcoming environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cavell Court
from M C (Husband of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I feel with everyone involved my wife's condition and health have improved. A nice relaxed place. Thank you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Care UK in Norfolk

Care UK Locations in Norfolk (5)

Care UK Reviews in Norfolk (294)

Cavell Court

Woodland Court Care Home

Woodland Court Care Home

Heath Lodge Care Home

Cavell Court

Heath Lodge Care Home

Broadlands Lodge Care Home

Broadlands Lodge Care Home

Broadlands Lodge Care Home

Broadlands Lodge Care Home

Heath Lodge Care Home

Woodland Court Care Home

Broadlands Lodge Care Home

Coronation House

Cavell Court

Woodland Court Care Home

Woodland Court Care Home

Woodland Court Care Home

Coronation House

Cavell Court

Awards / Recognitions (135)

Loading

Loading

Loading

Care Seekers

Job Seekers