Care UK in Norfolk | 1 Care Home

Review of
Cavell Court
from J S (Daughter of Resident) published on 18 June 2025

Submitted via Postal Card • Report

Overall Experience

Dad was originally in 2 care homes, which were awful. He moved to Cavell Court, and the difference was massive. We were immediately impressed by the care, consideration and respect given to him from all staff. It was a relief knowing he was being cared for in the best possible way. Our family were always

welcomed, and the staff went the extra mile, such as for birthday celebrations and Valentine's Day. When Dad sadly passed, the acts of kindness shown by all the staff gave us great comfort.

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Review of
Cavell Court
from C W (Wife of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband became a resident last week in March. I am pleased with the contact I have with his carers and team leaders on his floor. This keeps me informed on anything that happens with him, regularly updated on how he is doing, settling in, etc. I feel I can speak to them about anything that is worrying

me, or just have a general chat.

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Review of
Cavell Court
from L E (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

We made the tough decision to admit my dad who had dementia. Right from the initial meeting to discuss admittance we felt welcome and secure in the knowledge he would be taken great care of. We were not wrong, he was treated with dignity and respect right through to the end of his life. A wonderful

team of professional people.

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Review of
Cavell Court
from J B (Wife of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

Birthday of my husband. A table was set for us to have lunch together. He thought it was a restaurant. Reservation of two tables in coffee lounge . 9 friends arrived for tea and cake at 2pm. A lovely cake with happy birthday and candles arrived and we sung Happy Birthday to him.
So a big thank

you .

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Review of
Cavell Court
from J W (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Most of the carers are excellent but I have noticed that a few can be very lazy. I have noticed a few raised eyebrows at times and huffs and rolled eyes! The activities team are excellent - very kind + patient but I do get their probably not under so much pressure as the carers. Looking forward to hearing

who the new management team will be and what changes, if any, they'll implement.

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Review of
Cavell Court
from Jean S (Sister-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I contacted Cavell Court during December and an appointment was made for me to visit the home. I ascertained there was an available room for my sister in law who at that time was an in patient In hospital.
I visited the home and met one staff member in particular who showed me around and offered

a comprehensive guide to all the home had to offer. I was impressed with the bright, friendly atmosphere and although my sister in law would not be able to take part in any of the activities, it was warming to know there was so much on offer for those who could. I saw the menus covering a wide choice of food on offer, but it was explained that other suitable options would be on offer.
Sister on law finally reached Cavell Court on Christmas Eve by direct transfer from the hospital.
Sad to say, because of my sister in law's age and her existing ailments, she will not be able to fully enjoy all that is on offer.

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Review of
Cavell Court
from Julia M (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Our father joined Cavell Court in July 2021. He was very confused and disoriented. The reception staff welcomed him into the home calmly and helped to allay his fears. He took a while to settle onto Patteson Suite but due to the kindness and care of the staff he became calmer and more content.
The

staff also cared for us as a family, keeping up fully updated on his health and general wellbeing. Sadly, our father died in January 2025.
The staff showed kindness and compassion to us all. We will always be grateful to all staff at Cavell Court for their care and love shown to us all.

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Review of
Cavell Court
from Nick S (Son of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Mum and ourselves are delighted with life in Cavell Court. We were only remarking the other day that it has a homely feel crossed with a nice hotel. Her room is really nice and spacious, so visiting is comfortable although we tend to take a stroll to take advantage of the self service coffee shop. The

staff who look after her are attentive and we couldn't be happier - a great balance of promoting independence but being there when needed. We're absolutely delighted with all aspects of mum's new home.

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Review of
Cavell Court
from Tim B (Husband of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife was only with you for a few weeks but all your staff made her, and the family, feel welcome. You treated her with respect and great compassion at all times and generally made her stay as pleasant as possible. You all made the effort to get to know her.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. Your kind words are so appreciated and really do mean the world to the whole Cavell Court team.

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Review of
Cavell Court
from Anna D (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My father stayed for a short respite period and we visited him regularly.
His room was always clean and tidy and he was dressed and well presented.
Staff were helpful when I asked queries.
We appreciated the facilities and that we could take him for walks round the garden and make drinks etc.
One

staff member in particular was excellent - very kind and thoughtful and helped his granddaughter look at the guinea pigs.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your kind words are really appreciated. Many thanks from the team at Cavell Court.

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Review of
Cavell Court
from Kevin P (Son of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Cavell Court is exceptional! My mother's move has been very smooth and she has settled in quickly. The whole Cavell Court team are a credit to the care sector.

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Review of
Cavell Court
from Jill O (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

I am really satisfied with the care and attention Mum receives. The staff are very friendly and support Mum with her daily needs.

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Review of
Cavell Court
from M H (Wife of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My husband spent approximately 18 months here - where he was well looked after and formed lots of friendships with staff and other residents - and was very happy.

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Review of
Cavell Court
from Mary P (Daughter of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

My mother has a lovely en-suite room overlooking the back gardens. She has made it home with bits of furniture and personal effects, even replacing the provided TV with her own. All her personal needs and care are met to a high standard. She is encouraged to enjoy her lifelong love of gardening and

is often involved in the planning and displays. The entertainment team are exceptional. Each resident has been asked to provide a wish of what they would like to do or where they would like to go. My mother chose to go to a bingo hall in Norwich. Two members of staff organised it and took her for a day out. I went too and we all had a fabulous time.
Having looked at several care homes, one of the reasons for choosing this one was its coffee area. It's a super place to meet friends and relatives where there is a coffee machine, freshly baked cakes, and daily newspapers. It's modern and feels more like a coffee shop.

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Review of
Cavell Court
from L C (Wife of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband comes here for respite and is happy to come. He's been coming for two years. Twice each year. Staff are very friendly.

Reply from Caprice Geisha, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from J P (Daughter of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has been at Cavell Court for two months, and the difference in her is amazing. The care and good food have worked wonders. The staff are very helpful and nothing it too much trouble. Cavell Court was recommended to me by my sister-in-law and I am very happy that my Mum is there.

Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind words, they are appreciated by everyone at Cavell Court.

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Review of
Cavell Court
from L L (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Mum was a resident for 2 and a half years until she passed away.
During her last days, staff were caring, compassionate, and supportive. They supported and comforted me, they also answered any questions I had.
I really appreciated all the staff visiting Mum, and telling me she would be missed by all.

They all had a story to tell about her.
From laundry, housekeeping, carers, lifestyle, and team leaders, you are the best and I will miss you all.

Reply from , Reviews Team at Cavell Court

Thank you very much for taking the time to leave us a reveiw about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cavell Court
from Paul H (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My Mmother was a resident in Cavell Court from March 2022 to when she passed away in December 2023. During that time, the staff in Cavell were very attentive and my mother was well looked after, respected and cared for. If an issue arose, it was always dealt with promptly and communicated back to me

or my sister. There was always a feeling of being part of a community within Cavell, both for my mother as a resident and us as a family.
In late November 2023 at the age of 93 my mother became unwell and we were offered palliative care by Cavell, which she received until passing away just before Christmas. This was obviously a difficult time but the care, attention and dignity which both my mother and us a family received from all of the staff at Cavell was exemplary and we will always be sincerely grateful for that.

Reply from Samantha Woods, Reviews Team at Cavell Court

Hi Paul, thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves here at Cavell Court, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind words, they are appreciated by everyone at Cavell Court.

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Review of
Cavell Court
from C L (Niece of Resident) published on 13 February 2024

Submitted via Website • Report

Overall Experience

Overall, disappointing. Floor staff welcoming, helpful and caring. Shame the same can't be said for the management. My aunt was very well looked after during a respite stay but the way the management dealt with our family was disgraceful. Increasing costs without warning. Asking for payment for services

we hadn't asked for or discussed. Unsupportive while we looked for a permanent place for her to move to, they just wanted the money. Onwards and upwards to a new positive experience.

Reply from Samantha Debenham, Reviews Team at Cavell Court

Thank you for your feedback about your Aunt’s stay at Cavell Court – we are pleased to see multiple positive ratings, including that you feel care quality is of a high standard and that residents are treated with dignity and respect. However, we are disappointed to hear your comments. The entire team at Cavell Court, including our management team, genuinely care for every resident and their families, and ensure we communicate regularly with them, always with full transparency. This includes communicating and organising necessary healthcare visits when needed, and warning of costs in advance wherever possible. Our team are always willing to help residents and their families with their care, offering advice and support wherever needed.

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Review of
Cavell Court
from Andrew G (Son of Resident) published on 9 February 2024

Submitted via Website • Report

Overall Experience

During my mother's stay in Cavell Court she was always treaded with unfailing care and kindness. The accommodation is of a very high standard so I always knew that she was warm and comfortable. The staff have always been cheerful and caring and whenever her medical needs changed medications/treatments

were adjusted without delay. All in all, Cavell Court is a lovely home for anyone who can no longer enjoy their own home.

Reply from Caprice Geisha, Reviews Team at Cavell Court

Hi Andrew, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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