Care Home Owned by Care UK in Norfolk

so staff can work and residents can move about with ease.
It is also lovely to have the coffee shop and lounge to go to when we visit to spend time together.

I feel reassured that any issues or changes in care are communicated to me appropriately.

admin staff are always very friendly, respectful and welcoming and eager to answer any queries I may have, and Barbara has a good relationship with the carers who look after her daily needs.
The facilities at Cavell Court are extremely good and Barbara enjoys having her hair done. She always looks lovely when I visit her.
The staff are very good with communications and I always get a telephone call to keep me updated on doctors'/dentists' visits etc., or any other issues I need to be made aware of. Barbara chooses not to join in with activities but there always seems plenty going on.
No complaints at all.

that needs medical attention a nurse or doctor will be called so I get the right treatment when I need it. In all, I am very happy living here.

welcomed, and the staff went the extra mile, such as for birthday celebrations and Valentine's Day. When Dad sadly passed, the acts of kindness shown by all the staff gave us great comfort.

me, or just have a general chat.

team of professional people.

you .

who the new management team will be and what changes, if any, they'll implement.

a comprehensive guide to all the home had to offer. I was impressed with the bright, friendly atmosphere and although my sister in law would not be able to take part in any of the activities, it was warming to know there was so much on offer for those who could. I saw the menus covering a wide choice of food on offer, but it was explained that other suitable options would be on offer.
Sister on law finally reached Cavell Court on Christmas Eve by direct transfer from the hospital.
Sad to say, because of my sister in law's age and her existing ailments, she will not be able to fully enjoy all that is on offer.

staff also cared for us as a family, keeping up fully updated on his health and general wellbeing. Sadly, our father died in January 2025.
The staff showed kindness and compassion to us all. We will always be grateful to all staff at Cavell Court for their care and love shown to us all.

staff who look after her are attentive and we couldn't be happier - a great balance of promoting independence but being there when needed. We're absolutely delighted with all aspects of mum's new home.

staff member in particular was excellent - very kind and thoughtful and helped his granddaughter look at the guinea pigs.

is often involved in the planning and displays. The entertainment team are exceptional. Each resident has been asked to provide a wish of what they would like to do or where they would like to go. My mother chose to go to a bingo hall in Norwich. Two members of staff organised it and took her for a day out. I went too and we all had a fabulous time.
Having looked at several care homes, one of the reasons for choosing this one was its coffee area. It's a super place to meet friends and relatives where there is a coffee machine, freshly baked cakes, and daily newspapers. It's modern and feels more like a coffee shop.