Care UK in Bath & North East Somerset | 1 Care Home

Review of
Rush Hill Mews
from S M (Son of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been living at Rush Hill Mews since November 2025, and I have been really heartened to see just how incredibly hard and with kindness the Carers work, and the Nurses and the Events coordinators also. The staff seem to have great pride in their work of looking after the residents and they

enjoy working with them.
And in addition to all this, the Management Team are always working in-tandem with the rest of the workforce, including the Laundry and Maintenance operatives. This results in my Mum, and the other residents, being so well-cared for at Rush Hill Mews, and treated with dignity & gentleness that they deserve.
The ground floor bistro area and the various break-out lounge spaces, on every floor, are also such a welcome part of life at this nursing home, for the residents and their visiting families too. So many thanks, and bravo, to all the staff at Rush Hill Mews nursing home.

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Review of
Rush Hill Mews
from David M (Son of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Choosing a care home is not an easy job. We visited quite a few in the Bath area. Thankfully Rush Hill made the job easier as it really stood out. From the moment we entered we were struck by how clean it was, how modern, and most importantly, how the residents were out of their rooms and in the communal

areas socialising with each other and getting involved in activities. The staff were incredibly friendly, and what really struck me was that they had a lot of pride in the Home and that they really enjoyed working with the residents. We therefore chose Rush Hill for Mum and certainly made the right choice. I enjoy visiting Mum, and most importantly Mum is now settling in, has friends, gets involved in activities, and is enjoying many parts of her life there. We also now have the peace of mind that Mum is safe. It's certainly not easy to move a loved one from home to residential care, but I think if you are in that position, Rush Hill is a really great place to choose.

Reply from Millie Haines, Reviews Team at Rush Hill MewsThank you so much for your lovely feedback! We're so glad you're happy with the care and support at Rush Hill Mews. It's a real pleasure to look after your mum and to see her enjoying life here.

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Review of
Rush Hill Mews
from Andrew B (Husband of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My wife is generally very well cared for. She has Alzheimer's and does need quite a bit of support.she enjoys quite a lot of the activities but would benefit from more contact with the ground floor. She has still got. Some of the qualities of a high powered senior executive but her personal care is

now defective so she needs support in going to the loo at.
I have one criticism which is that she is sometimes dressed inappropriately. If she needs more clothes then someone should let me know. At times, her room is not as clean as I would hope.

Reply from Samantha Debenham, Reviews Team at Rush Hill MewsThank you for sharing your thoughts regarding Rush Hill Mews. We are pleased to hear you are overall happy with your wife’s care.

We would like to assure you that our staff are always happy to engage with residents and are committed to providing enrichment and joy into their daily lives during their stay with us.

Furthermore, the team will always try their best to support residents with their personal care and clothing to the best of their ability. We encourage you to reach out to the care staff on duty to highlight your concerns so they can notify you of any events, circumstances, or resident declinatures which may have impacted their ability to provide personal care or other assistance.

Please also be advised that we have a dedicated Housekeeping Team who work hard to ensure all residents have a clean and hygienic environment to reside in during their stay with us. Furthermore, our care staff will also assist with ad hoc cleaning tasks whilst supporting residents where needed.

We politely encourage you to reach out to the Home Manager directly in order to discuss your concerns further. Alternatively, you can contact us via complimentsandcomplaints@careuk.com if you wish.

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Review of
Rush Hill Mews
from Carrie S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

No one wants to be in the position of choosing a care home for our parent/s, but sadly, after mum was diagnosed with rapid-onset dementia in June, this was the case for me. After a very stressful 6 weeks at the wrong home, I was really concerned to make sure I made the right choice & as soon as I met

Millie at Rush Hill I knew this was the right place for mum. After a few twists and turns in the journey (which Millie & the team could not have been more supportive over) mum was finally transferred to Rush Hill in July. From her first day, I immediately felt like a huge weight had been lifted & over the past 3 months I have witnessed nothing but outstanding care, compassion & kindness. I am well informed about mum's health & consulted on everything that's happening to her. Not only do the team treat mum with absolute dignity & respect, but they are also lovely to me when I visit. I cannot recommend Rush Hill more highly & am forever grateful to them all, especially all of the Sulis Team

Reply from Millie Haines, Reviews Team at Rush Hill MewsThank you so much for your kind words regarding Mum's move to Rush Hill Mews. We're delighted to hear that you feel she is well cared for and treated with respect. Our team takes great pride in creating a warm and supportive environment, so your kind words mean a lot to us. We'll be sure to share your feedback with everyone here as it will make their day!

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Review of
Rush Hill Mews
from Fiona M (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

Our dad spent his final months at Rush Hill Care Home, and we couldn't have asked for a more caring and supportive environment. From the start, the home felt light, airy and welcoming, a genuinely positive place. The entire team, from staff, carers to nurses, to receptionists, were consistently friendly,

upbeat and compassionate. Millie was exceptional from the beginning - professional, kind, incredibly reassuring. The nursing staff provided outstanding care, always outstanding, always attentive to Dad's personal needs and treating him with dignity and respect. There was a real sense of joy and warmth throughout the home, often filled with laughter and smiles. One thing that meant a lot to us was the regular updates. We were always kept informed about Dad's health and day-to-day care, which gave us peace of mind when we couldn't be there. Visiting was flexible, and the staff made every effort to accommodate us, always greeting us with kindness and warmth. Rush Hill was not just a care home - it's a community full of heart. We will always be grateful for the love, respect and dedication. The whole team cared for dad and our family.

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Review of
Rush Hill Mews
from E S (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

My mother has received outstanding care since moving to Rush Hill Mews. She has been treated with dignity and respect by all the staff, and feels safe and supported in her new home. Visiting mum is a delight; it's a joy to see her so happy and settled.

Reply from Millie Haines, Reviews Team at Rush Hill MewsThank you so much for your lovely review. We are so pleased to hear that both you and your mum are happy with the care here at Rush Hill Mews. I will be sure to share your lovely feedback with the team.

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Review of
Rush Hill Mews
from Nicholas M (Son of Resident) published on 10 August 2025 Submitted via Website • Report

Overall Experience

My mum moved into Rush Hill Mews in the middle of May 2025 following a fall at home and a short stay in hospital. She said that she no longer felt safe at home (she had lived on her own for a number of years following the death of my father). The family looked at a number of care homes in the area

before choosing Rush Hill Mews. The change in her since she moved in to Rush Hill Mews has been amazing, she has got the colour back in her cheeks and the sparkle back in her eyes! Her mobility has also noticeably improved. The staff have been wonderful and I can't praise them enough for the standard of care that my mum has received - they are brilliant. She has made friends with some of the other residents and joined in with the activities. She is particularly enjoying the food which is of a high standard. The atmosphere is always warm and welcoming and the family is always kept informed about what is going on. All in all a wonderful home that has made the world of difference to my mu

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Review of
Rush Hill Mews
from Nicky H (Niece of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My aunt has been a resident of Rush Hill Mews since November 2023, I can honestly say the care and support she has received In that time has been above and beyond my expectations of a care home. Everyone who supports my aunt from the care team, domestic staff, catering staff, management and reception

staff always go above and beyond in all aspects of the support given. My aunts health and well being have improved greatly since she moved in, she always looks clean and presentable whatever time of the day I visit, she has gained weight which was desperately needed by her, her general health has stabilised resulting in less falls, she is now receiving the social stimulation which has helped combat her loneliness she had at home even with a live in Carer. Staff retention is fantastic which helps greatly to keep my aunt settled, to feel welcomed every time I visit and I know them all by name
I would highly recommend Rush Hill Mews to anyone considering care for their loved one

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Review of
Rush Hill Mews
from Katie R (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My Dad has recently moved to Rush Hill Mews after my Mum passed away. It's been a traumatic and stressful year for all of the family and making the decision for Dad to go into a care home was not an easy one.
However from the moment we met the staff member who came to visit Dad in his own home and

talked things through it felt like a weight had been lifted.
My brother, myself and Dad all agree we couldn't have chosen a home. It's such a happy atmosphere.
From day one it felt like all residents and staff at Rush Hill Mews had become part of our extended family.
Being Dads carer for a while I felt so stressed having the worry of Dad living on his own, not eating properly, trying to book Doctors appointments etc. There's no more of that. I can sleep well knowing that my Dad could not be anywhere better, he is safe and everyone one of the staff are true angels showing him nothing but kindness, understanding, and patience.

Reply from Millie Haines, Reviews Team at Rush Hill MewsThank you so much for your kind words, I will share your lovely comments with the team who will be delighted to hear them. It is such a pleasure to not only have your dad here with us but to have you all become a part of the Rush Hill Mews family.

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Review of
Rush Hill Mews
from A H (Son of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

I am happy with every aspect of the care that my father gets at Rush Hill. It has lived up to everything said by the friends who recommended it when I was first looking to bring him down to Bath from Scotland. What I see is a home that doesn't just look to maintain its already good standards: it actively

seeks to improve them, involving residents and relatives along the way.
The staff are warm, welcoming, and highly competent. I admire the calm, gentle, and confident way they handle my father's moments of anxiety and anger. Through our conversations they have helped me to come more fully to terms with his dementia, so that he and I get the best out of our times together.
I love the effort put into providing a wide range of daily activities. It's always good to see the pictures on Facebook, showing dad enjoying himself. And then there are the special activities: I will forever treasure the picture of dad participating in the baguette javelin event at last summer's "Olympics"!

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Review of
Rush Hill Mews
from Richard B (Son of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

Mum has lived at RHM since July 2024, having had 24x7 care in her house for 2 yrs. Mum has dementia which has slowly developed since her Dad passed in 2015. She's always been very sociable & active.
We were worried Mum moving 25 miles to Bath (where my wife & I live) & to a care home but we brought

her to RHM for a visit & she she loved it & wanted to move! I looked at all Bath dementia care homes & it was 1 of only 2 I felt happy Mum going to & it def seemed the best option & the extra cost would be worth it.
It has been!! She & we are so pleased. A lovely feeling of light & space. Great, friendly staff with good comms skills, lots of staff (compared to many others) which allows them to prevent issues/deal with them quickly. That all means Mum & the residents in general always seem happy. Lots of activities, lovely food, nice garden. RHM is responsive to questions & requests & encourages relatives to come to party nights etc. It doesn't feel part of a big company. 100% recommend!

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Review of
Rush Hill Mews
from Emma O (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

My father is living with dementia & Parkinson's and has been living at Rush Hill Mews since last summer. I think the care he gets there is excellent; the atmosphere is cosy and friendly, food is great, staff are hugely caring and compassionate and he settled in really well. It's reassuring to know he's

in safe hands there. Since my dad has mobility issues, it's also so helpful to have extra services there too such as the hairdresser and podiatrist, and the staff member who organises the activities and events seems to make a huge effort to get the residents involved.

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Review of
Rush Hill Mews
from D C (Granddaughter of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

My Grandmother is very well looked after here, all staff are extremely helpful and knowledgeable. Also impressed that there are always plenty of staff available.
Now that my Grandmother is receiving full nursing care, the family are very pleased with the care and attention she gets.

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Review of
Rush Hill Mews
from L C (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Mum has been at Rush Hill Mews since the summer of 2024 having previously spent a year in a different care home.
The moving in process was handled brilliantly and the staff were very welcoming and took time to help Mum settle in. The care has been excellent overall. Mum is not always a willing care

receiver so the team have had to work really hard to establish trust and a positive relationship to enable care. Mum's room is a reasonable size and she really enjoys being able to walk in the garden and feed the birds. There is a good range of activities available and the team seem to listen to what residents would like and do their best to provide it. They also put on some fun events for relatives to join in socially with the residents. The food is excellent, everyone enjoys the ready supply cakes and savouries in the bistro when they visit Mum!

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Review of
Rush Hill Mews
from Jayne G (Daughter of Resident) published on 23 February 2025 Submitted via Website • Report

Overall Experience

My mum has been at Rush Hill Mews since May 2024, I have nothing but praise for the whole team, they are all very friendly and extremely caring. They helped rehabilitate my mum after a fall where she broke her hip. Staff are always available if you have any concerns or questions, and my mum is safe

and happy. I would highly recommend Rush Hill.

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Review of
Rush Hill Mews
from J O (Resident) published on 30 August 2024 Submitted via Postal Card • Report

Overall Experience

It is a very emotional experience to find yourself in a care home you never expected to be in. I was very nervous on my first day but I had a warm welcome from everyone. I like my room, looking out onto the garden. My room is looked after beautifully. Housekeeping and laundry service are excellent.

All the carers are devoted to the residents. I find their care extraordinary, they love their job. The food is very good! We have a choice of activities each week. It all sounds much too good and at the moment it is!

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Review of
Rush Hill Mews
from D H (Civil Partner of Resident) published on 23 August 2024 Submitted via Website • Report

Overall Experience

This past week my partner had a major appraisal of his rehabilitation by his physiotherapy and occupational therapy team who declared him their star patient - having 'recovered' from his stroke far faster and far better than anyone possibly anticipated. Probably this was a consequence of his character,

determination and the superb care he has received at Rush Hill Mews in Bath. Our thanks go especially to the wonderful Rush Hill team that, night and day, supported us both - from the welcoming smile at reception to every aspect of my partner's daily care, the delicious catering, the lovely garden and the endless effort that was taken by so many to help as much as possible - always with a wonderful smile. The staff became true friends.

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Review of
Rush Hill Mews
from Michelle O (Friend of Resident) published on 23 August 2024 Submitted via Website • Report

Overall Experience

Very impressed with the care, friendship and encouragement shown towards all residents by all the lovely staff. They have created a family feel environment including all visitors and loved ones in this, ensuring all relevant parties receive updates on each resident's care and well-being. I can be rest

assured that when I am not able to be there my friend is in very caring hands. Would highly recommend it. Thank you.

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Review of
Rush Hill Mews
from J D (Sister of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

After looking around the area for a new home for our sister Rushhill came up tops. We did not make an appointment to visit as we wanted to see how the normal day-to-day works.
We were made very welcome and given a tour of the building and facilities. They answered all our questions and concerns as

this was going to be a big move for our sister. All members of staff were very polite and the engagement with residents was good to see. We arrived at lunchtime and the food menus looked delicious.
Our sister is living with dementia so the support and her needs are extremely important. She enjoys the facilities, entertainment and wellbeing activities. Sports day, exercise classes, singing and dancing. She enjoyed having her nails painted and being pampered. We have taken our sister out a few times but she is always happy to return. We are still learning but I would highly recommend Rushhill.

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Review of
Rush Hill Mews
from J M (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report

Overall Experience

Since my mum went into care at Rush Hill Mews as a family we know that she is being well looked after. The management and all the staff are excellent in all they do. Nothing is too much trouble. The atmosphere is relaxing and friendly. My mum is very happy there.

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