Care UK in North Yorkshire | 5 Care Homes

Review of
The Mayfield Care Home
from R C (Son of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother moved into The Mayfield Care Home, initially for two weeks trial, she quickly settled in, the homes welcoming, caring, first class facilities helped her decide to become a permanent resident. As a retired senior nurse I am particularly impressed with individualised care & support given, first

class food and cleanliness, reflecting amazing team work.

Reply from Natalie Gill, General Manager at The Mayfield Care HomeThank you for the kind review. It is a pleasure to have your mum living with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from Jack N (Son-in-law of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care at Cayton View, the staff are always very welcoming and the place itself is beautiful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from Stephanie N (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

Cayton View is a lovely place. For the first time in years my mum is really happy and feels safe.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from Kathryn B (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

I was dreading when my mum eventually had to go into a care home because you never heard good reports. But I can safely say this is a wonderful home. All the staff are so caring, professional and great at what they do. Each resident is treated with the utmost love and care and everyone is so genuine.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from Janice S (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum first visited Cayton View in Sept 2025. She decided she wanted to move in, so we put her bungalow up for sale. Everything went smoothly. We visited several times, and the staff have been wonderful. Mum moved in permanently on Jan 5th 2026. She loves it. She loves the food and the staff, and her

room is beautiful. We stayed for lunch, and the food was excellent. The only downside is that she doesn't have a phone in her room, but staff are happy for people to ring the main phone, and they will bring it to her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chocolate Works
from James D (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Having to place my Mother in assisted living was one of the most traumatic experiences of my life. Faced with the task of flying across the world, moving my mother from hospital to assisted living, making her new room comfortable and safe for her, removing her remaining possessions from her house,

selling her estate, selling her house was daunting to say the least.

With that on my plate, the professional staff at the Chocolate Works made tasks 1 and 2 as easy as possible for both myself and my mother.

Since she has moved into the assisted living facility, I am continually amazed by how everything is provided for my mother. You would like fruit on your breakfast? Done. streaming services wont log in? Done. Pictures need hanging? Done.

Simply said, they make everything easier for both myself, and more importantly, my mother. The peace of mind I get from the staff's professionalism and care is without comparison.

Reply from David Donnell, Reviews Team at Chocolate WorksThank you so much for taking the time to share such a heartfelt review.
We recognise just how overwhelming and emotional it can be to support a loved one through such a significant life transition, particularly when you are doing so from across the world. To hear that our team was able to ease that burden for both you and your mother truly means a great deal to us.
Our aim is always to provide not just care, but reassurance, dignity, and peace of mind — from the big moments to the small, everyday things that make a place feel like home. Knowing that these gestures have made a real difference for your mother, and for you, is incredibly rewarding for our whole team.
Thank you for trusting us during such an important time. Your kind words will be shared with the team, who will take great pride in knowing the impact of their care and professionalism.
With warmest regards,
The Chocolate Works Care Village Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chocolate Works
from Janet T (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum went to the Chocolate Works with dementia and related anxiety, particularly associated with sundowning. Over 4 weeks she's been there, her anxiety and confusion have diminished largely because of the outstanding care and support of all the staff at Chocolate Works. The facilities are excellent,

there are a great choice of activities available and a very calming environment. Nothing is too much trouble, and we're always made to feel welcome when visiting.

Reply from David Donnell, Reviews Team at Chocolate WorksThank you so much for taking the time to share this lovely feedback, Janet. We're incredibly pleased to hear how well your mum has settled and that her anxiety and confusion have eased during her time with us. Supporting people living with dementia, particularly around sundowning, is something our team takes great care with, so it means a great deal to know the calm environment and consistent support have made such a positive difference.
Your kind words about our staff, activities and facilities will be shared with the whole team they'll be very proud to know their efforts are making families feel welcome and supported. Thank you for trusting us with your mum's care.
Kind regards
Management @ChocolateWorks

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chocolate Works
from Beatrice Eileen J (Friend of Resident) published on 18 January 2026 Submitted via Website • Report

Overall Experience

Yesterday (12th January 2026) my husband and I went to visit our ex neighbour and friend of almost 40 years. Sadly her dementia had made it necessary for her to move onto the specific floor for her needs. We have never visited her here, only when she was in her own home. We arrived unannounced at

lunchtime and joined our friend in the dining area. We were warmly welcomed by staff and our friend recognised us and it was quite emotional initially. The staff were so friendly and courteous and we were so very impressed with her care and surroundings. I have told our family we would quite happily move in here if and when the need arises. It is beyond superb.

Reply from David Donnell, Reviews Team at Chocolate WorksDear Beatrice,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We're truly grateful for your kind words and for trusting us with such a meaningful visit.
We understand how emotional these moments can be, especially when dementia changes circumstances so profoundly, and we're delighted to hear that you and your husband felt warmly welcomed and reassured by our team. Knowing that your friend recognised you and that you were able to share that moment together is incredibly special.
Your comments about the care, staff, and environment mean a great deal to us, and we'll be sure to share your feedback with the team, who work tirelessly to provide compassionate, person-centred care every day.
Thank you again for your lovely words and recommendation. They truly mean more than you know.
Kind regards
Chocolate Works Care Village

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Terrace
from Amanda S (Relative of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

My Uncle became a Permenant Resident this year, and I know he is being well cared for in a compassionate setting. The Staff are always going the extra mile to keep communications open and their patients happy and settled.
This is reasurring , especially when some of his Family live some distance away

and cannot visit often.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from Wendy T (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My Mum came to Harcourt after a fall and broken hip. The team of carers and the nurse have been excellent. They care about the residents, not just for them. They have taken time to get to know my mum and what she needs. I visit almost everyday and the care is consistent each time. I moved my dad in

after 4 months and because he had visited and knew the care teams and they had made him welcome and were friendly and supportive he was happy to come here. It made a very difficult decision for me as a daughter much easier. The support teams are also fabulous and as my mum is bed bound, wellbeing and housekeeping teams popping in to chat is also appreciated. When the bistro is back to fully manned and you can eat there again with your family member and visitors the review will be 5 stars. Wendy

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from C P (Son of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

We moved mum and dad into Harcourt in early September 2025. Mum needed palliative nursing care and dad was showing early signs of cognitive decline. Harcourt was able to accommodate both their requirements which was important as they had been together for 70 years and separation was unthinkable. Mum,

unfortunately passed away after only a few weeks in the home. However, the care and support she received during this period was exemplary - she was always treated with respect, compassion, tenderness and genuine affection. Absolutely nothing was too much for any of the members of staff to do - both for mum and for me and my family. The on-boarding process was complex but was managed very effectively and with great respect - several members of staff went above and beyond any reasonable expectations to accelerate the process so we could move mum and dad at very similar times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from Tim E (Son of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

My mother has been in Harcourt Gardens for just over 12 months.She is now 96 but is lucky to have most of her marbles and no severe physical ailments.Her only complaint is that the home is full of old people!

We are very happy with the care she is receiving,the social activities and proximity to

the Bistro,which is the jewel in the crown for Harcourt.

Harcourt has a core group of long-standing carers and entertainment specialists , who are hugely appreciated by residents .

The home has a new manager who is now meeting relatives for one-on- one meetings.I came away from my meeting feeling optimistic.

There has been a small cabal of relatives and friends who have attacked the manager on social media even before she started.I think my family and probably many other relatives of residents find this outrageous bearing in mind this is a top class home with great support for the needs of residents.

Ignore the comments of these entitled/ ignorant folks.Harcourt is outstanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from D F (Daughter-in-law of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Jill has lived quite happily in the care of Harcourt Gardens now for 3 years. It is the staff who are the stars of the show, and this was exemplified this summer when we requested special assistance for two family events. Two lovely carers accompanied Jill for 2 nights to celebrate her granddaughter's

wedding in Suffolk and then again to attend her husband's funeral in Norfolk. On both occasions, the staff were professional and discreet, always ensuring that Kill was comfortable and well cared for. All the family commented on how lovely they were to have at both events and how easy they made it for Jill.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from S K (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

From my initial phone enquiry regarding respite/rehab for my mum, the whole experience has been outstanding. Mum was warmly welcomed into a homely/friendly environment and all the staff are so helpful. Mum's room is beautiful, as is everywhere in Cayton View. Mum has lost her appetite so hasn't fully

benefitted from the meals on offer. I can personally say all the baking is delicious! I might book in myself!

Reply from Leah Moon, Head of Marketing at Cayton View Care HomeThank you so much for sharing such a thoughtful review. Your kind words mean a lot to the whole team. We're delighted to hear that you've had such a positive experience. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Cayton View Care Home
from S B (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

We couldn't be more grateful for the outstanding care Mum is receiving at Cayton View Care Home. From the moment she moved in we knew we had made the right decision. The entire team are warm, compassionate and incredibly professional. They treat mum with the utmost dignity and respect and its clear

they truly care about the well being of every resident. The atmosphere at Cayton View is calm, welcoming & full of kindness. Special thanks to Leah and Jo who have made moving in very smooth and easy. Not to forget the excellent quality of food provided by Garvey and his team.

Reply from Leah Moon, General Manager at Cayton View Care HomeThank you so much for sharing such a kind and heartfelt review. Your kind words mean a lot to the whole team. If we can do anything more to support then please don't hesitate to let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from N T (Brother of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

I can only answer questions about the areas I've experienced. I haven't met the new manager as yet, for instance.
All in all though, an excellent care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harcourt Gardens
from J P (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Whilst the home is experiencing a change of management, I'm delighted to see the dedicated, kind staff continue to offer my mum (and me!) warmth & support daily. Mum's medical & care needs are taken seriously, with effective liaison between the care home & the hospital. Mum enjoys her meals; the regular

& balanced meals have significantly improved her well-being. She is evidently well cared for when I visit regularly at various times of the day. She is fortunate enough to be able to access the wide range of activities that are provided with thought, care and energy by the team. As with all services, sometimes minor things need sorting, the staff that I have liaised with - without exception - have taken positive action. Cleaning/ catering/ care/ hospitality/ activities/ admin staff have all shown professionalism, kindness and care. After experiencing the grief of realising 24 hr care was necessary, I am so grateful to the hard-working team at Harcourt Gardens for their ongoing support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Mayfield Care Home
from Brian R (Resident) assisted by family/friend published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

Love it here, food great, room clean and warm. Staff very efficient ad friendly. The whole experience here is great.

Reply from Natalie Gill, General Manager at The Mayfield Care HomeThank you for your kind and lovely review! We are so happy that your whole experience is great! Its a pleasure to have you living with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Mayfield Care Home
from Glenn R (Friend of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

Always made to feel welcome whilst visiting. Always very clean, seating areas always very tidy and clean and my friend is very well looed after.

Reply from Natalie Gill, General Manager at The Mayfield Care HomeMany thanks for the kind review which I have shared with the team! Your support is appreciated and your friend is a pleasure to have with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Mayfield Care Home
from Gillian G (Niece of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

My aunt moved into The Mayfield two months ago and the settling in period has gone very smoothly thanks to the kindness of the staff. Her room is always clean and fresh and is very well equipped and laid out with plenty of shelf space for photos and ornaments from home. I find the staff to be very attentive

and friendly. The food is especially good and hot drinks and snacks are readily available. I feel that the staff understand the importance of treating their residents with dignity and courtesy, helping them to maintain a level of independence which is very important. We are all extremely happy that she chose to come here.

Reply from Natalie Gill, General Manager at The Mayfield Care HomeThank you for the kind review, it is a pleasure to have your aunt living with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Care UK in North Yorkshire

Care UK Locations in North Yorkshire (5)

Care UK Reviews in North Yorkshire (245)

The Mayfield Care Home

Cayton View Care Home

Cayton View Care Home

Cayton View Care Home

Cayton View Care Home

Chocolate Works

Chocolate Works

Chocolate Works

The Terrace

Harcourt Gardens

Harcourt Gardens

Harcourt Gardens

Harcourt Gardens

Cayton View Care Home

Cayton View Care Home

Harcourt Gardens

Harcourt Gardens

The Mayfield Care Home

The Mayfield Care Home

The Mayfield Care Home

Awards / Recognitions (143)

Loading

Loading

Loading

Care Seekers

Job Seekers