Care Homes Owned by Care UK in Derbyshire

Ever since our first visit to look around Heatherton as a potential home for mum, we have been made to feel very welcome. The process that has led to mum moving in today has been very smooth. What could be a very difficult time has been made much easier by the support of all the staff. It is clear that the staff are going to help mum settle into a new routine at the home.

My mum has lived at Samuel House for 10 months, initially for respite but she decided she'd like to stay. We've both been supported throughout in the most caring and professional way. The staff are lovely and the home itself is beautiful. Thank you for all you've done for us during a difficult time of adjustment.

I genuinely feel that my mum is living the best possible life she can at Samuel House. I know she is safe, cared for and surrounded by kind, compassionate staff. The regular activities have made such a difference and I really believe they are a big part of why she is thriving. I also always feel that the staff will do everything they reasonably can to accommodate her needs. I'm very grateful for the care she receives.

I have no experience of the food but my mother complains at the lack of vegetables. In particular leafy greens. I.e. one sprout per meal

Dad came to Heatherton House after a stroke paralysing his right hand side. He was already classed disabled after a bi-cocklear implant, making his care doubly complex. In his time here, he has benefitted from a caring, efficient team, particularly the manager, 1 head nurse, an activities co-ordinator who has facilitated over and above the call of duty! It is noticeable that he is more comfortable when 1 shift is on and less so when the personnel changes to the other shift but otherwise he has been given the time to recover somewhat and retain a level of dignity.

Enjoyed a friendly atmosphere. Lovely lunch and helpful and welcoming staff.

Satisfied with the care being given

All the staff have been welcoming + attentive.

Mum is always clean, in fresh clothes and her hair tidy, and nails manicured. This is important not only for her, but for me, as she has always presented in this way. Overall, she seems to have settled in well. The home provides various activities which mum has started to join in and enjoy. It appears to be a stimulating environment for her.

Plenty of activities daily. I'm super pleased with mum's care at Samuel. Mum is so much healthier and happier too.

We are so grateful for the care and kindness shown to our great auntie Ann. The staff are always warm, patient, and genuinely caring, and it gives us real peace of mind knowing she is being looked after so well. The home is welcoming, clean, and has such a lovely atmosphere. Nothing ever seems too much trouble, and the compassion shown to both residents and families really stands out. Thank you for everything you do for Ann - it means more than words can say.

My Mum went in for a weeks respite for the very first time at the end of March. This was an anxious time for us both however Nicky and all the lovely carers took great care of Mum. Mum even made new friends which was great for her. Unfortunately had to fund this myself due to an administrative issue which is being sorted however it was worth every penny as I was recommended and knew she would be very safe and looked after which she was. Mum will definitely be coming back and I would like to thank all involved for making her stay very easy and for the care given.

Mum went into the care home at the end of January. All the staff are very caring towards mum. It always seems clean and tidy, and all meals are cooked on site. They meet all of Mum's requirements. Mum cannot do anything for herself at the moment.

Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable. Samuel House is in a beautiful place with views of the lake.

I was astonished by the high quality of your property and services. Your staff are without exception kind caring and conscientious in all aspects of their job and have infinite patience, and nothing appears too much trouble.

And I will be very happy mum will be a permanent resident going forward.

The care home feels like a five star hotel. The rooms are very nice and comfortable. My mother is receiving the best care and help from all the friendly and caring staff. The management team are very helpful and caring. The meals I have had with my mother are very nice. The hairdresser is very good as well. Everything is good about this care home. Very pleased.

Samuel House is an exceptional care home. The building is situated in a fantastic are open land, a lake, but primarily the staff. All of them are caring, patient, friendly, and nothing is ever too much trouble. They all go out of their way to make everyone happy, safe, and so special. The food/drinks are excellent. Varied activities are daily enjoyed by all.

I've been really impressed with the home and the care that they are giving to my father. The staff there are wonderful and very attentive to the care and needs of the residents. A special mention for the food as well. It's all homemade, and it's important for older people to have good, wholesome food. Wonderful homemade cake too! All in all, a fantastic care home. I thank all the staff for the care they are providing to my father.

My mum has been a resident at Mount Pleasant for the last eighteen months, during which time she has thrived and has a wonderful quality of life. She is looked after so well and adores all the staff. She enjoys the activities, especially spending time with the children from the local nursery and the Christmas Party. Any medical issues are dealt with promptly, as are any personal issues, and it is always evident how much the staff care for her and show respect, dignity and affection at all times. It is very reassuring to know she is safe and looked after to the highest standard.