Care Homes Owned by Care UK in Derbyshire

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for sharing your experience with Samuel House.

We're delighted to hear that your mum's initial respite stay in December 2025 went so well, and that she has returned for a further stay with a view to becoming a permanent resident. That truly means a great deal to us.

Your kind words about the first-class care, and about our team being kind, patient and attentive, will be warmly received by everyone here. We are very proud of the dedication our staff show every day, and it's wonderful to know that this has made such a positive difference to your mum's experience.

We're also pleased that you're happy with our facilities and location. Most importantly, we are honoured that you feel confident and happy for your mum to make Samuel House her permanent home. We look forward to continuing to support her and your family every step of the way.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your lovely review of Samuel House.

We are truly delighted to hear that you feel our home has a "five star hotel" atmosphere - that is such a wonderful compliment. Creating a comfortable, welcoming, and high-quality environment for our residents and their families is incredibly important to us.

It means so much to know that your mother is receiving the best care and support from our friendly and compassionate team. Your kind words about our management team, meals, and even our hairdresser will be shared with everyone - they will be thrilled to know their hard work is appreciated.

Thank you again for taking the time to share your experience. We are so pleased that you and your mother are happy with everything at Samuel House.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful feedback about Samuel House.

We are absolutely delighted to hear how highly you regard our home, from our beautiful surroundings with open land and the lake, to the care and dedication shown by our team. Your kind words about our staff mean the world to us - we are incredibly proud of their compassion, patience, and commitment to making every resident feel happy, safe, and truly special.

It's also lovely to know that the food, drinks, and daily activities are being so well enjoyed. Creating a warm, engaging, and homely environment is at the heart of everything we do, and your feedback reassures us that we are achieving that.

Thank you again for taking the time to share your experience - it really does mean so much to the entire team at Samuel House.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your father is happy and well cared for - it means a lot to our whole team. Our staff take great pride in providing attentive, personalized care and creating a welcoming home environment for all our residents. We're also glad you've noticed and appreciated the homemade meals and cakes - our kitchen team loves preparing wholesome food that brings comfort and joy. Thank you again for taking the time to share your experience and for your trust in us.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your incredibly kind words and for taking the time to share your experience.
It truly means the world to us to hear that your mum is happy and feels at home. Creating a warm, welcoming environment where residents are cared for like family is exactly what we strive for every day, so knowing that our team feels like an extended family to her is the greatest compliment we could receive.
We’re also delighted that you appreciate the bedrooms, activities, hairdresser visits, and of course the food — our team works hard to make every detail special and enriching for our residents.
Thank you again for your 100% recommendation. Your trust in us to care for your loved one is something we never take for granted.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for your wonderful review and for taking the time to share your experience with Samuel House.

We're absolutely delighted to hear that your mother has been enjoying the daily activities, time outdoors, and trips out. Helping our residents stay active, engaged, and connected is incredibly important to us, so it's lovely to know she's making the most of everything on offer.

It's also especially reassuring to hear your kind words about the care she received when she was unwell. Our team works hard to ensure every resident feels safe, comfortable, and well cared for at all times.

We truly appreciate your comments about the rooms and facilities, as well as your recognition of our staff. Your recommendation means a great deal to all of us.

Thank you again for your support - it's a pleasure to care for your mother.

Reply from Joanne Rossiter, Head of Marketing at Samuel HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your dad enjoyed his stay. It's wonderful to know he enjoyed the food, activities and the company of other residents and our team. Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Reply from Amy Batchelor, Customer Relations Manager at Heatherton HouseThank you so much for sharing such a thoughtful and heartfelt review. We're delighted to hear that your brother has settled in so well since moving to Heatherton House Care Home. It's wonderful to know he feels happy, safe, and supported, and that he is enjoying the activities, the company of other residents, and our team.
We're especially pleased that his ensuite room, the cleanliness of the home, and the outdoor space have helped him feel comfortable and at ease. Providing a calm, routine-based environment where residents can thrive is very important to us.
Thank you again for your kind words they mean a great deal to our whole team. If there is ever anything more we can do to support please don't hesitate to let us know.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your lovely review and for trusting us to care for your mum while you took a well-deserved break. We understand how difficult it can be to leave a loved one for the first time, so it's wonderful to hear that you both felt welcomed and reassured from the moment you arrived. Our team will be delighted to know that your mum enjoyed her stay, especially the food! We're so pleased she felt comfortable and well cared for, and we look forward to welcoming her back to Samuel House again soon.

Reply from Lisa Tungate, General Manager at Samuel HouseThank you so much for sharing your experience and for your kind words about Samuel House.

We're delighted to hear that your brother has settled in so well and feels at home with us - that's exactly what we strive to create for every resident. A warm welcome and a true sense of belonging make all the difference, especially in those first few weeks.

It's wonderful to know you're pleased with the cleanliness of the home, his bedroom, and the care he's receiving. We take great pride in ensuring our residents are well looked after in every way - from personal care and presentation to nutritious meals and engaging daily activities.

Your feedback means a great deal to our entire team. Thank you again for taking the time to leave such a thoughtful review.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for taking the time to share your experience at Samuel House. We're absolutely delighted to hear that your stay was such a positive one. Creating a warm, welcoming, and comfortable environment is something we take great pride in, so your kind words about the accommodation and facilities mean a lot to us.We're also thrilled that you enjoyed the food and felt well cared for by our team. It's wonderful to know that the staff's responsiveness and genuine care made you feel valued throughout your stay.Your recommendation is greatly appreciated, and we're so pleased we could exceed your expectations. Wishing you all the very best, and we hope to welcome you back again in the future if needed

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you so much for your wonderful review. We're truly grateful for your kind words and are so pleased to hear that your Mum is happy and well cared for at Samuel House. It means everything to us that you feel confident in the care she's receiving, and we're proud to have a team that is not only attentive and compassionate, but also builds genuine connections with our residents.Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Samuel HouseThank you for your lovely review and kind words about the fantastic team at Samuel House. I am so pleased you are reassured knowing mum is safe and well cared for.