Care UK in East Riding of Yorkshire | 1 Care Home

Review of
Chapter House
from K H (Respite Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

I was warmly welcomed and looked after by your staff. The experience of living in a care home was interesting and helped me to put in perspective what my needs are at the moment. I feel I want to remain as independent as my health allows at present and when health changes I will know when I will have

to have more care. Thank you for having me to stay and make hard decisions through this experience.

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Review of
Chapter House
from Anna G (Daughter of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

My mum moved to Chapter House around 6 months ago, after struggling to manage living alone. It has been a big adjustment for her, yet thanks to the staff she has settled well. We instantly liked Chapter House - especially the bistro, the garden, the cleanliness and style, and the location. Rob (the

manager) is consistently warm and kind. There is a good balance of both structure and routine, with encouragement of independence and friendships.

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Review of
Chapter House
from A C (Daughter of Resident) published on 5 May 2025

Submitted via Website • Report

Overall Experience

Cleanliness, care, facilities excellent. Further improvement with Food preparation and presentation necessary. And size of portion! Older people often prefer smaller portions yet not listened to, despite in care plan.
Activity programme needs further work. 'Doing the Laundry' is not a very imaginative

activity. Pity that activities and food are not as good as they once were. Cannot fault care, cleanliness and the wonderful carers/ senior carers themselves.

Reply from Samantha Debenham, Reviews Team at Chapter House

Thank you for taking the time to share your thoughts with us. We’re pleased to hear that you are satisfied with the overall cleanliness, care, and facilities, and we greatly appreciate your kind words about our wonderful carers and senior carers.

We also understand your concerns regarding food preparation, presentation, and portion sizes. We recognise that many of our residents prefer differing portion sizes, and we will make sure to revisit this with the team to ensure that care plans are fully followed and that we better cater to individual preferences.

Your feedback on the activity program is also invaluable, and we’ll certainly take it into consideration as we work on offering more engaging and varied activities that meet the needs and interests of our residents. We are committed to constantly developing and providing more creative and stimulating activities for all residents.

Thank you again for your feedback. We’re committed to making continuous improvements to enhance the overall experience for all residents, and your input plays a crucial role in that process. If you have any further suggestions or concerns, please do not hesitate to reach out to the Home Manager directly who is always happy to listen.

Best wishes,

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Review of
Chapter House
from Sharon T (Daughter-in-law of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

I was pleased to see my M.I.L so happy, even after only 1 week of being here. Also, I am happy that she is still able to appreciate such a beautiful setting and caring staff. To see her enjoying eating her meals, is a triumph in itself; after living along and not eating much. I have worked in care homes

for 32 years myself, and this for me is above exceptional.

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Review of
Chapter House
from S J (Relative of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Having just attended a Christmas event, I would like to praise all of the staff on the ground floor from all of the different departments. Everyone was pulling together to make the event as enjoyable as possible for both residents and visitors. Well done all.

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Review of
Chapter House
from Peter S (Son of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

From the first day in February 2024 when my mum (91 year old) moved into Chapter House it become her home. From the receptionists, manager, care givers, activity coordinators to her fellow residents, mum feels welcome and cared for. My family and mum's friends have visited the bistro frequently. It's

an extension of her home. The many conveniences relieve family members from numerous responsibilities. The cost is very reasonable. Thanks to the Chapter House Care Home.

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Review of
Chapter House
from M W (Son of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Warm, caring, welcome. Modern facilities with friendly supportive staff. Varied menu and activities.

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Review of
Chapter House
from Ginny P (Respite Resident) assisted by family/friend published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

10 Day respite break allowing my husband to have some much needed time away. Fabulous care provided with great staff looking after me. The food is excellent and all areas of Chapter House Care Home are clean and fresh. When the sun comes out I love being able to get into the gardens and relax. Thank

you.

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Review of
Chapter House
from Sharron T (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Always a warm welcome, and the staff all call you by your name. The facilities are all beautiful, the rooms are clean, fresh and tidy, the bathrooms are immaculate. The food smells appetising and looks delicious. My mum is always clean and smells of fresh laundry. The carers are polite, friendly and

so very patient with all residents. It's a cheerful atmosphere, we are extremely happy our mum is being cared for here.

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Review of
Chapter House
from J K (Wife of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

From the initial interview on visiting Chapter House, when searching for a home for my husband, I knew that both my husband and I had found the caring environment we had been searching for.
All the staff have been knowledgeable of his care needs and have encouraged him to progress and improve his mobility

which was very poor on arrival. He is happy in his surroundings and the supportive staff have helped with this. All his daily needs have been catered for and the food supplied has been good, helping him to build strength and mobility. The atmosphere encouraged by management is one of treating each person as an individual identifying their needs and providing the best possible care.

Reply from Rob Hall, Home Manager at Chapter House

Thank you for your kind words and for sharing your positive experiences. We're delighted to hear that you and your husband have found a supportive and caring home in Chapter House. Your feedback is invaluable to us as we strive to provide the best possible care for our residents. Best wishes.

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Review of
Chapter House
from K M (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

A warm welcome when we arrived at Chapter House, Beverley, and very impressed with the friendly clean environment. My Dad required respite care it was our first experience with this and were very relieved to find such a caring facility available to him.
Thank you to all the special staff and management

at Chapter House.

Reply from Robert Hall, Home Manager at Chapter House

Thank you for your kind review. We're delighted that you were so impressed. Please do pop back and visit us for coffee and cake anytime. Best wishes.

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Review of
Chapter House
from C L (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

We started our research into a suitable Care home place for my Mother in the Spring of 2024, from the first contact we had with the receptionist at Chapter House we were made welcome and the atmosphere was professional and positive. The manager was extremely helpful and spent a great deal of time showing

us around, answering our questions, and making us feel valued. We moved my Mother into Chapter House and are delighted with the environment, her care, and the quality of the staff, which are all of a very high standard.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with Chapter House has been so positive. It truly means a lot to our team that you felt welcome from the very first contact. We continually strive to create a caring, warm, and welcoming atmosphere for everyone. Most importantly, we're delighted that your mother is happy and enjoying life at Chapter House. We are honoured to be a part of your mother's care journey. Best wishes.

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Review of
Chapter House
from C R (Respite Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

The home was highly recommended for me by social services for stroke rehab. I came for six weeks of respite in a wheelchair and left walking out the door and went home. The care afterward has been great. Everyone is friendly, the residents as well as the staff. The manager lets me come back for the

hairdressers and the activities which is very generous.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your wonderful review, it has been our pleasure to support you on your rehab journey and we're always happy for you to join us at Chapter House for any activities and events. Best wishes.

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Review of
Chapter House
from B B (Niece of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

The warm welcome and smiling residents with their families in the bistro and dining hall of Chapter House says it all. There are several staff always on hand and a real community spirit exists within a "home environment" at Chapter House. The residents feel safe and cared for and know they come first.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for taking the time to leave such a wonderful review! Chapter House truly is a special place with a strong sense of community and we take great pride in our staff who are dedicated to providing exceptional care and ensuring our residents feel safe, valued, and always come first. Best wishes.

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Review of
Chapter House
from Judith B (Daughter of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother came into Chapter House in January 24 and has settled in extremely well. She is loving it here. She says the food is good and the staff are kind and caring.
When we visit, it is always a pleasure to come here. Being able to take her to the Bishop and join her occasionally for lunch is a

real bonus.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review. We're delighted that your mother is enjoying life at Chapter House and that you always enjoy your visits. It is our pleasure to care for your mother. Best wishes.

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Review of
Chapter House
from Jason S (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mum entered residential care at Chapter House in December 2023 and our whole experience has been outstanding. It was obviously a momentous and emotional decision but we felt supported and cared for throughout the process.
The facilities are lovely and it’s a lovely setting filled with space, light

and vibrancy - a place for people to thrive not just exist.
What makes it special however is the staff who are truly wonderful. They are kind, patient and professional, dealing with challenging situations with care, compassion and empathy. From the reception staff who can’t do enough for you through the activities coordinators to the care staff and seniors, they genuinely go the extra mile to make a positive difference.
I’d recommend it highly.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your wonderful review and recommendation. We're delighted that your mother has settled in and enjoying living with us at Chapter House. Best wishes.

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Review of
Chapter House
from Alan A (Son of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

A beautiful care home in an excellent location. All staff are attentive, highly trained and approachable. My dad settled very quickly and is in safe hands at Chapter House. I look forward to the better weather when we can make use of the beautiful gardens.

Reply from Rob Hall, Home Manager at Chapter House

Thank you so much for your lovely review! We're so glad that your dad has settled in and enjoying his time at Chapter House.
Best wishes.

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Review of
Chapter House
from Helen T (Daughter of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

My mother has dementia and was admitted to the Chapter House approximately three months ago. I have waited to give a review because it is more accurate when the resident has settled in. When I visited her today she said she had a lot of friends and she loves the staff. She went on to say she enjoys

being cared for so well. This made my year! She does not fling praise and compliments out without very good cause so I am certain that what she says is true. It definitely does take time to settle in but, in my opinion, a few weeks after moving you will see how happy your loved one is.
This care home is unusually gorgeous in terms of decor, furnishings etc. but it is not at the expense of good basic care needs. Every time I visit I enjoy the experience myself. There are a lot of activities provided and something for everyone. The manager and the nurse are always available for any concerns. If you’re a relative considering The Chapter House I would say, go for it.

Reply from Rob Hall, Home Manager at Chapter House

Thank you so much for your wonderful review. It is lovely to hear your kind words about our home and our team. We're delighted that your mother is settled and enjoying her stay with us at Chapter House, it is our honour to care for her.
Best wishes

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Review of
Chapter House
from S C (Niece of Resident) published on 8 December 2023

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the efforts of management and staff helping our relative to settle in at Chapter House. They provide help and encouragement on a daily basis, as a result of this our relative is beginning to participate in some of the activities they offer.

Reply from Robert Hall, Home Manager at Chapter House

Thank you so much for your lovely review. It means a great deal to our team knowing that your relative is settling in and getting involved in the day-to-day activities at Chapter House.
Best wishes.

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Review of
Chapter House
from A C (Daughter of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

The experience I had when visiting Chapter House last week was reassuring, upon completing the RESPECT form for my family member. The team concerned took their time and explained the requirements fully.
Later that staff took time to outline the activity my family member took part in and it's lovely

to see the care and time staff (all staff: carers/management/cleaners/reception/caterers) take with residents.

Reply from Rob Hall, Home Manager at Chapter House

Thank you for your lovely review, our team will be delighted to hear your wonderful comments.
Best wishes, Home Manager.

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