Care UK in Warwickshire | 3 Care Homes

Review of
Priors House
from Coralie C (Friend of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

I have been helping a friend find and move into a suitable care home. The process of application and admission was handled with care and efficiency. My only complaint is the requirement to move in within a week of assessment - not enough time to get all personal items labelled. I do appreciate that

they were reserving a very nice room for her. The moving in day was very stressful, as the admissions process is very thorough, but I understand that they need a detailed knowledge of her current state of health, and her needs. The best praise I can give is that my friend looked ten years younger when I saw her the next day. She is not always easy to please, but the caring, friendly and efficient staff, and the excellent facilities, have enabled her to settle in.

Reply from Samantha Debenham, Reviews Team at Priors House

Thank you for sharing your experience and feedback regarding Priors House. We're pleased to hear that your friend has settled in well and that our caring and efficient staff have made a positive difference. We understand that the requirement to move in within a week of assessment can be challenging, especially when it comes to organising personal belongings. This policy is in place to ensure we have the most current clinical information to provide the best possible care from day one. We appreciate your understanding and patience during the thorough admissions process. Your kind words about the facilities and staff mean a lot to us, and we will continue striving to make every resident feel comfortable and well supported.

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Review of
Priors House
from Alistair K (Son of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

I've been very impressed with the service offered by Priors House, from the time taken at the initial tour and meeting, to my Dad been admitted. Communication has always been excellent and timely. I honestly think that my father is actually thriving in this environment, which is so wonderful to see

at this time in his life. The staff are wonderful and work so hard for all the residents.

Reply from Sarah Mitchell, Reviews Team at Priors House

Hi Alistair K (son Of Resident)

Thank you so much for your kind words. We are truly delighted to hear that your father is thriving at Priors House and that our team has been able to provide the care and support he deserves. It means a lot to us that the communication and service have made a positive difference for you and your family. Our staff are dedicated to creating a nurturing environment, and your feedback is a wonderful encouragement to them. Please don't hesitate to reach out if there is ever anything more we can do to support you and your dad.

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Review of
Priors House
from Maureen L (Respite Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

I stayed at The Priors for 2 weeks' respite care following a hip replacement at the hospital immediately opposite the building. I was collected by wheelchair - so convenient, and better than attempting to sit in car. I was treated with care and respect by an amazing team of carers. I felt no indignity

in the personal care received. My room and bathroom were faultless. The setting of The Prior, delightful. I am so glad I chose to stay there.

Reply from Sarah Mitchell, Reviews Team at Priors House

Hi Maureen L (respite Resident)

Thank you so much for sharing your experience! We're delighted to hear that your stay at The Priors was comfortable and that our team treated you with the care and respect you deserve. It's wonderful to know that the convenient location, attentive personal care, and the setting all contributed positively to your recovery. Your kind words mean a lot to us, and we're so glad you chose The Priors for your respite care. Wishing you continued health and happiness!

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Review of
Ambleside
from Barry L (Husband of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

Just 3 weeks ago my wife moved into Ambleside
We chose Ambleside because of the person who showed us around who we trusted and felt cared
Also the home itself is well kept and all the staff seem to care which means the residents seem calm and happy
Over the last 3 weeks we were proven right in

our choice it's not been easy for my wife but I am confident she is getting the help she needs
Thankyou to everyone at Ambleside

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you for taking the time to leave us a review it means the world to our staff your words mean everything to us. Your wife is amazing and we very much look forward to seeing you soon.

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Review of
Ambleside
from E M (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

Ambleside have been brilliant at looking after my father, who has advanced dementia and Alzheimer's. Their staff are so kind and caring and treat him with dignity and understanding, which I am so grateful for. Due to unexpected circumstances, my Dad had to go into a care home very suddenly. The staff

were incredible at smoothing this huge transition for him and speeding up the process rapidly for us. He now enjoys lots of activities and still gets to see his favourite dog whenever he visits the home. Would 100% recommend this place to anyone looking for a place for a loved one.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you for your kind words, Dad has settled into Ambleside life very well and its not just him who enjoys to see his favorite dog we all love the visits too. We are so glad that you are happy with everything welcome to you all. See you very soon

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Review of
Priors House
from K F (Husband of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

A close relative has been under care at PRIORS.
The food, activities and facilities are good.
However ,the attitude and lack of care from staff especially night staff was poor and uncaring on many many occasion.
The floor managers show little interest and are poor at managing their staff and constructive

complaints.
The higher managers the same.
Their claim of 6 minutes call time are simply not true.
I could go on but needless to say, not enough space.
Poor staff,poor management,expensive as well.

Reply from Samantha Debenham, Reviews Team at Priors House

Thank you for sharing your thoughts regarding Priors House. We are sorry to hear that this has been your experience in our home however we are pleased to hear your kind feedback regarding our food, facilities, and activities.

Our team, including night staff and floor managers, are trained extensively to always provide attentive and professional care and we take pride in the dedication our staff consistently show.

Furthermore, regarding your concerns on our call response times, we would like to assure you that these are tracked and monitored closely. Unfortunately, these can fluctuate depending on circumstances in the home however our staff always aim to respond as quickly as they can to ensure all residents are supported.

We always encourage all residents and their loved ones to raise any concerns to the Home Manager directly in order for these to be resolved efficiently and effectively. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to seek a formal response to your concerns.

Once again, thank you for sharing your feedback regarding Priors House. Your feedback is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review of
Priors House
from Andy L (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

Priors house was chosen by my mum for 2 weeks respite care following a hip replacement in the middle of June 2025. She made this selection based on visiting a family friend with dementia whom is a resident there, saying how it was the nicest care home she had ever been to (and we had spent some time

looking for a home for my dad, before he passed away, so. We had looked at a few).
The staff are all so friendly and professional (a perfect combination), they couldn't do enough for mum while she was there, gave her time to settle in, never pushed her to do activities she didn't want to, but were always available to help when needed. The room was extremely nice, and always cleaned but we never knew when! Must be when mum went to eat, but small touches like that were very impressive.
The place is very nice, but it is the staff that make this the place mum chose, and she knows she made the right choice.

Reply from Sarah Mitchell, Reviews Team at Priors House

Andy L, Thank you so much for sharing your mum's experience at Priors House. It's really heartening to hear how much thought and care went into choosing the right place for her respite care. The way you described the staff ' friendly, professional, and attentive without being pushy' really highlights what a special environment Priors House offers. It's wonderful that your mum felt so comfortable and well looked after, and that even the small details, like the cleanliness and timing, made a positive impression. It sounds like Priors House truly lived up to its reputation, and it's great that your mum felt confident in her choice. Wishing her all the best with her recovery!

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Review of
Priors House
from Fiona K (Daughter of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

When our Dad's vascular dementia suddenly accelerated we needed to find dementia care urgently. We found Priors House by using an internet search engine to search for 'dementia care in the local area' and were firstly drawn in because of the proximity to where our Mum lives (10 minutes drive away).

My brother made contact with one staff member in particular who was able to accommodate a visit the next day; she spent a lot of time showing my brother and sister-in-law around and they were incredibly impressed with what they saw. I then took my Dad for an assessment a few days later, and emotionally painful as this was, we were both made to feel very welcome and again, the staff member made plenty time for us and was so caring and understanding. Two days later, my brother and Mum took my Dad for an initial two week stay. Again, they were made to feel really welcome and my Mum was so reassured by the number of staff and their consistent kindness and compassion. It's a lovely place with excellent standards of care and professionalism

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you so much for taking the time to share your experience with us. Your kind and thoughtful words mean a great deal to the entire team here at Priors House.

We understand how difficult and emotional the decision to seek dementia care can be, especially when things change so suddenly. It was our privilege to be able to support you and your family during such a challenging time, and weâ€™re truly glad we could offer some reassurance and comfort throughout the process.

Itâ€™s wonderful to hear that your family felt welcomed, listened to, and supported from the first contact through to your dadâ€™s stay. Weâ€™re especially pleased that our teamâ€™s compassion and professionalism stood outâ€”thatâ€™s exactly what we strive for every day.

Please know that your dadâ€™s wellbeing continues to be our priority, and we are here to support your family however we can.

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Review of
Priors House
from Robert B (Son of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Il start with a very big thank you to all the staff . My mum could be and was very difficult with some of you . For this I apologise . You all showed compassion and respect for mum .I ate with mum a few times and enjoyed my meals ( often a sore point in care homes ) I especially liked the lady with

the tie and her tea trolley . Fantastic touch . I thought your activities for the guests was good and entertaining . Not only in getting people out of their rooms but to let them meet new friends and be social . From the ladies letting me in ,to the staff who had to deal with mum, everyone was polite , happy and pleasant .
getting a bit teary now so im going to say another thank you all.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that you experienced that with us.
Thank you from all the team at Priors House.

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Review of
Priors House
from David B (Son of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Staff were wonderful with our mum in her last 6 weeks. She could be difficult but they dealt with her compassionately, indeed lovingly. Mum died peacefully and we are very thankful for that and for the nursing care provided. In the earlier weeks, when she could participate in activities, we saw photos

of mum looking truly happy. Again, we were very grateful for this.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House, we are always striving to provide exceptional care and take great pride in ensuring the wellbeing of our residents. Your kind words truly mean the world to our team, and they serve as a wonderful reminder of why we do what we do.

Thank you again for your thoughtful messageâ€”it is deeply appreciated by all of us here at Priors House.

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Review of
Priors House
from Shirley B (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

From the first contact with the admin staff to nurses/carers, the standard of care, friendliness and efficiency has been impressive. My mother has and is being very well looked after and I now know that I made the right decision choosing Priors House.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We shall continue to give you Mother our Priors House 5 start treatment.

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Review of
Ambleside
from Simon M (Son of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My father was brought to the home with dementia to allow us to concentrate on my mother who has been seriously ill.
His condition now needs professional people to look after him and give him a decent senior stage of life. The home, staff and services are all excellent.

Reply from Staci Reeson, Reviews Team at Ambleside

We are so happy that the transition has been positive, he is really settling in well. Thank you for your kind words are we look forward to seeing you all soon.

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Review of
Priors House
from Vanessa M (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident at Priors House for 2 1/2 years, during this time the staff have been wonderful. The staff are very welcoming, from the time you step through the door. Mum has Alzheimer's, the team on Telford Suite fully understand her needs and personality. I have full admiration for all that

they do. There is always someone around to voice any concerns you may have.
The activity timetable changes weekly, the activity team work hard at keeping those who wish to partake entertained.
I am very grateful and appreciate everything they do. Thank you to all the staff at Priors House.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We shall continue to take give you Mum our 5 star treatment!

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Review of
Priors House
from Susan A (Daughter of Resident) published on 29 June 2025

Submitted via Website • Report

Overall Experience

From initial telephone conversation regarding my mums respite following hip surgery and the initial journey from being shown around the home we knew we had found the right place for mum. The staff are incredibly friendly and accommodating to mums every need. Mum only went in yesterday but within the

hour, they had brought her coffee, cakes, showered and helped dress her, it was amazing, both mum and I felt very comfortable in everybody's presence. The carers always have smiles on their faces. Three members of staff in particular were amazing in securing a ground floor room for mum with a small patio. It is early days but I know that mum will be made to feel at home for her two weeks respite, the only concern we have is she may not want to come out!. Thank you everybody for making mum so welcome.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We are always aiming to give a 5 star service and shall continue to do so for your Mother during her stay with us.

Thank you from the whole team at Priors House.

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Review of
Priors House
from Jenny M (Sister of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

When we first got in touch by phone with Priors House, they immediately made us feel welcome. The CR Manager showed us around the same afternoon. We were very impressed with everything we saw and all the facilities.
My sister was admitted within a few days. The CR Manager was exceptional in making

everything happen smoothly, including a transfer from a London hospital.
The staff I have had contact with so far have been excellent and very helpful.

Reply from Sarah Mitchell, Reviews Team at Priors House

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We shall continue to provide exceptional care for your sister from all the team at Priors House.

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Review of
Priors House
from S W (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Atfer 5 weeks in hospital, consultant said best for mum to transfer to care home for pallative EOL treatment Found out about Priors via word of mouth recommendations and CQC rating. Fortunately they had a place for mum as it happened all rather quick from the hospital side. Sarah and all the team

were so professional and empathetic to organising a smooth transition for us all. Mum has comfortably settled in and says she feels safe and is pain-free. Mum had an issue with her mouth in hospital but it has much improved at Priors. It is a huge decision to make on behalf of your parents but both my husband and I said we would be happy if this was our care home. It's all the fabulous individual people and one great team that make priors the success it is.
Thanks to everyone.

Reply from Sarah Mitchell, Reviews Team at Priors House

Hi S W thank you very much for taking the time to leave us feedback about your experience.At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.I shall share this with the team.Thank you once again for taking the time to leave this positive review.

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Review of
Ambleside
from Neve M (Granddaughter of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience

Lovely staff and good environment. The care home is in good shape, clean and homely. The staff show a genuine interest in their patients and are professional. There are activites for the service users to engage with.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you for taking the time to leave a review, we are very grateful. The needs of our residents are first and foremost we take the time to listen and understand. We look forward to seeing you soon during your next visit. Take care and see you soon

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Review of
Ambleside
from Jean C (Sister of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

My Sister came to Ambleside in May, having been transferred from another home. I cannot speak more highly of the care and attention she has received, having been diagnosed with dementia. The management is first class, as are the wonderful carers. All residents are treated with dignity and respect. The

quality of the home is nothing short of superb, just like visiting a five star hotel. It is wonderful to see my Sister so relaxed and happy. God bless you all

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you so much for taking the time to leave us a review and for your kind words. We are so happy that your sister has settled here so quickly, it was a pleasure walking in the garden with her yesterday and hearing about her life she spotted the tomato plants so we will be keeping an eye on those! Looking forward to seeing you and your family here in the home.

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Review of
Priors House
from Naomi S (Daughter of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

Mum attended Priors House for two weeks respite care. Although being nervous about her new surroundings and meeting the other residents and members of staff, she soon settled in.
The staff are fabulous and very caring, the care home lovely, that's why we chose it! Mum soon got to know plenty of residents

and there are lots of activities to keep everyone entertained on a daily basis. Relatives and friends are made to feel very welcome and part of the wider Priors House family.
I would thoroughly recommend.

Reply from Sarah Mitchell, Reviews Team at Priors House

Hi thank you very much for taking the time to leave us feedback about your experience.At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.We do hope your Mother will come to us again soon as she is missed and would be welcomed back.

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Review of
Ambleside
from Neil M (Son of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My Mum was admitted to Ambleside at the end of October 2024 after living with Alzheimer's for several years.
Our biggest concern was how or if she would settle to a completely different environment, however, our concerns were quickly erased, largely helped by the care and attention of the staff.
The

surroundings and facilities are excellent at the home and the staff are professional and very approachable if we need to discuss anything.

Reply from Staci Reeson, Reviews Team at Ambleside

Thank you very much for taking the time to leave us a review. We are glad that mum has settled well. We are also very pleased that she makes the most of her time here. We will see you very soon take care and again thank you

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