Care Homes Owned by Care UK in Warwickshire

Thank you very much for taking the time to leave us feedback about your experience.
At Kenilworth Grange Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Thank you so much for your kind and thoughtful words. It truly means a great deal to us that you took the time to share your experience following your recent visit to Priors House.
We understand how emotional and difficult it can be to make care arrangements for a loved one, and we're so pleased to hear that you felt supported and reassured throughout your visit. It was a pleasure to meet you and your family, and to have the opportunity to show you around our home.
At Priors House, we are deeply committed to providing not just excellent care, but also kindness, empathy, and support to both our residents and their families. Knowing that this came through during your visit is incredibly rewarding for us.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can do to help during this time. We're here for you every step of the way.

Thank you for sharing your experience and feedback regarding Priors House. We're pleased to hear that your friend has settled in well and that our caring and efficient staff have made a positive difference. We understand that the requirement to move in within a week of assessment can be challenging, especially when it comes to organising personal belongings. This policy is in place to ensure we have the most current clinical information to provide the best possible care from day one. We appreciate your understanding and patience during the thorough admissions process. Your kind words about the facilities and staff mean a lot to us, and we will continue striving to make every resident feel comfortable and well supported.

Hi Alistair K (son Of Resident)

Thank you so much for your kind words. We are truly delighted to hear that your father is thriving at Priors House and that our team has been able to provide the care and support he deserves. It means a lot to us that the communication and service have made a positive difference for you and your family. Our staff are dedicated to creating a nurturing environment, and your feedback is a wonderful encouragement to them. Please don't hesitate to reach out if there is ever anything more we can do to support you and your dad.

Hi Maureen L (respite Resident)

Thank you so much for sharing your experience! We're delighted to hear that your stay at The Priors was comfortable and that our team treated you with the care and respect you deserve. It's wonderful to know that the convenient location, attentive personal care, and the setting all contributed positively to your recovery. Your kind words mean a lot to us, and we're so glad you chose The Priors for your respite care. Wishing you continued health and happiness!

Thank you for taking the time to leave us a review it means the world to our staff your words mean everything to us. Your wife is amazing and we very much look forward to seeing you soon.

Thank you for your kind words, Dad has settled into Ambleside life very well and its not just him who enjoys to see his favorite dog we all love the visits too. We are so glad that you are happy with everything welcome to you all. See you very soon

Thank you for sharing your thoughts regarding Priors House. We are sorry to hear that this has been your experience in our home however we are pleased to hear your kind feedback regarding our food, facilities, and activities.

Our team, including night staff and floor managers, are trained extensively to always provide attentive and professional care and we take pride in the dedication our staff consistently show.

Furthermore, regarding your concerns on our call response times, we would like to assure you that these are tracked and monitored closely. Unfortunately, these can fluctuate depending on circumstances in the home however our staff always aim to respond as quickly as they can to ensure all residents are supported.

We always encourage all residents and their loved ones to raise any concerns to the Home Manager directly in order for these to be resolved efficiently and effectively. Alternatively, you can contact us directly via complimentsandcomplaints@careuk.com if you wish to seek a formal response to your concerns.

Once again, thank you for sharing your feedback regarding Priors House. Your feedback is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

Andy L, Thank you so much for sharing your mum's experience at Priors House. It's really heartening to hear how much thought and care went into choosing the right place for her respite care. The way you described the staff ' friendly, professional, and attentive without being pushy' really highlights what a special environment Priors House offers. It's wonderful that your mum felt so comfortable and well looked after, and that even the small details, like the cleanliness and timing, made a positive impression. It sounds like Priors House truly lived up to its reputation, and it's great that your mum felt confident in her choice. Wishing her all the best with her recovery!

Thank you so much for taking the time to share your experience with us. Your kind and thoughtful words mean a great deal to the entire team here at Priors House.

We understand how difficult and emotional the decision to seek dementia care can be, especially when things change so suddenly. It was our privilege to be able to support you and your family during such a challenging time, and we’re truly glad we could offer some reassurance and comfort throughout the process.

It’s wonderful to hear that your family felt welcomed, listened to, and supported from the first contact through to your dad’s stay. We’re especially pleased that our team’s compassion and professionalism stood out—that’s exactly what we strive for every day.

Please know that your dad’s wellbeing continues to be our priority, and we are here to support your family however we can.

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that you experienced that with us.
Thank you from all the team at Priors House.

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House, we are always striving to provide exceptional care and take great pride in ensuring the wellbeing of our residents. Your kind words truly mean the world to our team, and they serve as a wonderful reminder of why we do what we do.

Thank you again for your thoughtful message—it is deeply appreciated by all of us here at Priors House.

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We shall continue to take give you Mum our 5 star treatment!

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We are always aiming to give a 5 star service and shall continue to do so for your Mother during her stay with us.

Thank you from the whole team at Priors House.

Thank you very much for taking the time to leave us feedback about your experience.

At Priors House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

We shall continue to provide exceptional care for your sister from all the team at Priors House.