Care Homes Owned by Care UK in Warwickshire

We are delighted to hear that you experienced first-class care and support throughout your recovery following your knee replacement surgery. It is wonderful to know that our team made you feel welcome, valued, and well cared for, both day and night. Your kind words about their professionalism, friendliness, and courtesy will mean a great deal to them. We are also pleased that you enjoyed the comfort and cleanliness of the home, as well as the quality and variety of the meals, snacks, and dining experience. It's especially lovely to hear that the coffee shop and the welcome your visitors received helped make your stay even more enjoyable. Supporting people through their rehabilitation and recovery is incredibly important to us, so knowing that you felt confident in the care and service you received is wonderful feedback for the whole team. Whilst we understand that facing another knee replacement is not something to look forward to, we are honoured that you have chosen to return to Ambleside and are grateful for the trust you have placed in us. We look forward to welcoming you back at the end of February and supporting you through your next recovery journey. With best wishes, Sarah and the Ambleside Care Home Team Read less

Hi Margaret, thank you very much for taking the time to share your feedback about your husband's experience at Kenilworth Grange Care Home. We are delighted to hear that he has settled in well and is enjoying life with us. It is wonderful to know that our team has made a positive impression through their kindness and support, and that he is enjoying the food we provide. We are also pleased to hear that our staff encourage him to take part in activities whenever he is awake and able to join in. Supporting residents to remain engaged and enjoy meaningful experiences is very important to us. Thank you again for your kind comments and for placing your trust in our team to care for your husband. Read less

Creating a warm, welcoming environment where residents feel at home and families feel supported is at the heart of everything we do, so we are thrilled that your dad has settled in and is enjoying life at Ambleside. Your comments about the atmosphere feeling like a big family and the dedication of our team are truly appreciated and will be shared with all our colleagues. We look forward to being part of your dad's journey and supporting both him and your family in the months and years ahead. Read less

It is especially reassuring to know that you feel confident your father is being well looked after. Providing high-quality care and peace of mind for families is at the heart of everything we do, so your kind words mean a great deal to our team. We also appreciate your comments regarding care costs. We completely understand your perspective and recognise that the financial aspect of care can be a significant concern for many families, particularly those who are self-funding. Thank you for clarifying that this does not reflect your experience at Kenilworth Grange, and we value your honest feedback. Thank you once again for your recommendation and support. We look forward to continuing to provide the best possible care for your father and all our residents. Read less

Hi, thank you very much for taking the time to leave us feedback about your experience. At Kenilworth Grange we set a high standard for ourselves, We are delighted to hear that your father continues to feel happy and safe at Kenilworth Grange and that the support provided by our team is so highly valued. Knowing that we can provide both excellent care for our residents and peace of mind for their loved ones means a great deal to us. It is especially lovely to hear that you enjoy the activities and events we organise. Our Caribbean party was a fantastic occasion, and we are so pleased that you felt welcomed and were able to celebrate alongside your father. We will be sure to pass on your compliments about the food and the band to everyone involved. Thank you once again for your kind words and continued support. We look forward to creating many more enjoyable moments for your father and your family in the future. Read less

Hi Margaret, thank you very much for taking the time to leave us feedback about your experience. We are pleased to hear that you have been happy with your husband's care and that you would like him to continue living at Kenilworth Grange. It is particularly reassuring to know that you feel our team has made every effort to keep him safe, as the wellbeing and security of our residents are always our highest priorities. Your kind words will mean a great deal to our team, who work hard every day to provide a supportive, caring, and comfortable environment for all those who live with us. Thank you once again for your trust and support. We look forward to continuing to care for your husband and ensuring he remains happy, safe, and well supported. Read less

Hi Gavin, thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your mum has settled well with us over the past two years and that she is comfortable and happy in her home. It is wonderful to know that you have had such positive experiences with our team, from the warm welcome at reception to the care, support, and encouragement provided by our carers and nurses. We are especially pleased that you enjoy the atmosphere within the home and the variety of activities on offer. We strive to create a vibrant, welcoming environment where residents can continue to enjoy meaningful experiences and feel truly at home. Your kind words about our staff mean a great deal to us. We are fortunate to have a dedicated team who genuinely care about our residents, and we will be sure to share your feedback with them. Knowing that their compassion and commitment make a real difference to your mum's quality of life is incredibly rewarding. Thank you once again for your trust and support. We are so pleased that Kenilworth Grange has been the right home for your mum, and we look forward to continuing to provide her with the highest standard of care and companionship. Read less

Hi P W, thank you very much for taking the time to leave us feedback about your experience. We will feed back to the team about the laundry, but we appreciate your kind words about activities and your experience in our home. We're glad your mother-in-law continues to love the home and you're happy with the care provided. At Kenilworth Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thanks Read less

Thank you for your recommendation and support. We are committed to creating a safe, welcoming, and enriching environment where residents can enjoy the best possible quality of life, and we truly appreciate your lovely feedback. Look forward to seeing you at Ambleside on your next visit! Read less

Thank you again Read less

I want to thank you for the inputs and suggestions. Please be assured that if you wish to discuss this further, the Home Manager would be happy to do so. Read less