Care UK in Oxfordshire | 5 Care Homes

Review of
Charlton Lodge
from David H (Husband of Resident) published on 17 August 2025

Submitted via Website • Report

Overall Experience

10 weeks ago my wife, who had been diagnosed with dementia, contacted Sepsis and after 14 days in hospital was discharged. However during that period she deteriorated both physically and mentally. Three weeks after she returned home, I was rushed into hospital to have my gallbladder removed, therefore

I could no longer be my wife's carer. Our daughter tried to find respite care, which proved difficult but while looking a leaflet for Charlton Lodge came through the letterbox. Within 2 hours had secured a place for my wife and she had a safe place to go while I recovered. Since then my wife has been extremely well looked after at Charlton Lodge and she has settled in and they are doing far more for her than I ever could. I am at peace, she is safe and loved by very caring staff. Because of her physical and mental difficulties, it's looking like her stay may be permanent and I will have no qualms in making Charlton Lodge her place of residence. She will be safe and well looked after.

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Review of
Seccombe Court
from W H (Daughter of Resident) published on 17 August 2025

Submitted via Website • Report

Overall Experience

Since Mum moved into the home I have felt she has been cared for in a friendly yet professional manner. Her care has been centred around her needs. It has been compassionate, responsive and well led. Mum has responded well to the care givers and is always grateful for their support which helps her

to be safe, clean and less anxious.
She has always been treated with dignity and respect. The staff, from the management and administrative team, care and activity teams, housekeepers and catering staff all seem to know her name and mine. They are always welcoming and friendly.
The atmosphere in the home is very happy and welcoming to both residents and visitors. Staff have been extremely helpful and responsive when I have had queries about the care. They have been a real support to me as I have transitioned from the responsibility of being the main carer to more of a support act.
Overall it has been a very positive and reassuring experience to see Mum become settled at Seccombe Court.

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Review of
Charlton Lodge
from Katie B (Granddaughter of Resident) published on 16 August 2025

Submitted via Website • Report

Overall Experience

Everyone is so friendly & helpful whenever I visit my Grandad! I love to keep up to date with what he's up to on the social media page too. He seems settled and always has news to tell us from the week of fun activities :)

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Review of
Cuttlebrook Hall
from Louise R (Daughter of Resident) published on 16 August 2025

Submitted via Website • Report

Overall Experience

Dad had a 4 week respite stay at Cuttlebrook Hall in June 2025.
He was made to feel very welcome and all of the staff were incredibly friendly and supportive during his stay. The lovely staff make the atmosphere at Cuttlebrook Hall very sunny and warm with their positive and supportive outlook. The

cafe is a great place to sit and relax, the food served and service provided at mealtimes was excellent. There are plenty of activities and things to do and enjoy.
The rooms are well decorated and designed with fabulous wet rooms/bathrooms.
It was like a 5 star hotel with 5 star staff. Would absolutely recommend to anyone.
Dad really enjoyed his stay and was thoroughly impressed. It is a definite for a return visit.

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Review of
Cuttlebrook Hall
from L G (Friend of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

Visited the care home today for the first time. What a lovely atmosphere. The residents were enjoying a festival in the garden with live music. All the staff were very friendly and interacted with both residents and visitors.

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Review of
Charlton Lodge
from Chris L (Husband of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

My wife entered the Care home after a long period at home with dementia related issues with taking medication, diet and hygiene. These issues were dealt with in the first few weeks in Charlton Lodge.
Staff quickly recognised my wife's interests & used this knowledge to help her & open discussions.
The

room is spacious with easy access to the en-suite toilet/wash facilities and has a decent view from the window which provides some interest when the pupils are going to and from school (e.g. schools opposite & my wife was a teacher).
One minor criticism is that the 'app.' does not fully work on my laptop - although I can see photos I cannot read comments - probably my fault for not having a 'smart' phone!

Reply from Samantha Debenham, Reviews Team at Charlton Lodge

Thank you for sharing your experience and for your kind words about the care your wife has received since joining us at Charlton Lodge. We're glad to hear that our team was able to quickly address the challenges related to her medication, diet, and hygiene, and that they have taken the time to connect with her interests.We also appreciate your feedback regarding the app. We understand how important it is for families to stay informed and connected, and we're sorry to hear that the app hasn't been fully accessible on your laptop. While the app is designed primarily for smartphones, we recognise that this can create difficulties for some users. We would be happy to explore alternative ways to ensure you receive all updates and comments, so please do reach out to our team, and we'll do our best to support you.Thank you again for your honest feedback. It helps us improve the experience for all our residents and their families.

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Review of
Cuttlebrook Hall
from H H (Daughter-in-law of Resident) published on 1 August 2025

Submitted via Website • Report

Overall Experience

My mother-on-law went for a respite stay at Cuttlebrook Hall, and is booked in for more of these.
Right from the start all of the staff have been friendly & welcoming.
The Customer Care Manager has been very attentive & helpful.
The home worked hard to accommodate her requests & needs eg. sometimes

eating meals in a quiet lounge, or providing a pendant call bell so she could spend most of the sunny days sitting or walking around the gardens. There were plenty of activities for her to choose from if she felt up to it & lots of delicious choices on the menu. All of the rooms were clean and modern, with excellent wash facilities. When an issue came up with a confused resident the home dealt with it professionally and efficiently.
Thank you very much

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience, along with your mother-in-law's experience at Cuttlebrook Hall.
At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Millers Grange
from Catherine W (Daughter of Resident) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum needed urgent respite care following an illness requiring hospitalisation. From the initial phone call onwards the manger and staff have shown real compassion and empathy. Their professionalism turned a crisis into a calm security. I will be forever grateful.

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Review of
Millers Grange
from Catherine D (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in hospital for 2 weeks and it has been stressful and worrying. The care team at Millers Grange have been wonderfully supportive during this time, sending love and best wishes through the whole period. They were also extremely helpful guiding me through how mum would be transported home

and how to get her rehabilitated once back. They were also flexible and accommodating when it turned out mum would be brought back late on a Sunday. I wasn't surprised by this, given how lovely everyone is day to day, but is was much appreciated during a tough time.

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Review of
Cuttlebrook Hall
from T P (Respite Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

I was very comfortable & well cared for. I would have appreciated a bit more orientation on arrival, subsequently.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you for sharing your thoughts regarding Cuttlebrook Hall. We are so pleased to hear that you enjoyed your recent stay with us. We appreciate your comments regarding increased orientation upon arrival. Our team always work hard to ensure the transition into our home is as smooth and comfortable as possible and we are committed to continually updating and adapting this process from feedback such as yours. Once again, thank you for sharing your feedback regarding Cuttlebrook Hall. Your input is invaluable to us and allows us the opportunity to continue improving the standard of care we provide.

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Review of
Cuttlebrook Hall
from A B (Daughter of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

It was a huge decision for us as a family to move our Mum into fulltime care. Cuttlebrook is a calm, inviting, inclusive care home where all its residents are encouraged to involve themselves in a multitude of daily engaging activities from yoga to tap dancing, cooking to gardening. Mum loves spending

time in the lovely cafe chatting with her new friends. All the staff are so attentive, caring and efficient in their knowledge of each resident and their individual needs. Mum has never been happier and smiles every day. We can't thank you enough for all your help and support.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experiences at Cuttlebrook Hall. We're honored to have the pleasure of supporting mum, and even further are incredibly pleased seeing how she has settled in so wonderfully to life at Cuttlebrook Hall over months.At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from A D (Resident) assisted by family/friend published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

A very comfortable place to recover after being discharged from hospital. The carers are very kind. The food is good. Beautiful gardens all around the house. Plenty of activities on offer and lots of nice people to talk to.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Hi A D thank you very much for taking the time to leave us feedback about your experience. We're so happy to hear how you've been having a positive experience with us at Cuttlebrook Hall so far.At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from J M (Son of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Having placed my mother into care at Cuttlebrook Hall in February 2025, I can genuinely say that the level of care and compassion provided has exceeded our expectations. From the moment we toured the facility, the atmosphere felt warm and welcoming. The staff are professional, kind and attentive. Mum

felt at ease and at home from the start. The facility is clean and well maintained, plus the communal areas are bright and inviting. The communication with family is also great.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience. We are really pleased to hear your positive feedback of us at Cuttlebrook Hall and are so glad to hear that the steps with supporting mum is going in the right direction.At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from S H (Daughter of Resident) published on 15 June 2025

Submitted via Postal Card • Report

Overall Experience

All the staff have made the move to Cuttlebrook a smooth process. The warm and friendly environment has helped her settle in quickly, which is so reassuring for all the family too.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience, along with mum's. It is a pleasure to support mum through this journey and we are very pleased that mum has taken well to life at Cuttlebrook Hall. At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from Elaine D (Daughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

My mum, aged 96, was admitted to Cuttlebrook Hall in April 25. I came to look at it and never wanted anywhere else, as I loved this one. All the staff are lovely and really do show care for the residents. My mum has settled in quite well..

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you for taking the time to leave us feedback about your experience. We are so glad to hear that mum settled in well with us, and honored to support mum with this journey. At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Millers Grange
from D P (Friend of Resident) published on 10 June 2025

Submitted via Website • Report

Overall Experience

I am always welcomed by all the staff at The Grange care home. Everyone is always cheerful. The home is a happy place to be.
I am always offered a drink on my visit. I love that the residents are encouraged to help out in the garden if they would like to.
The cafe is a nice place to be to have a

cuppa and a good chat.

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Review of
Seccombe Court
from Stephen S (Son of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

My mother came into Seccombe Court in June 2023 when her dementia got to the point where we couldn't cope at home. Later in October 23 my father came in for end of life care.
The ambiance is fantastic and the place is like a five star hotel.
Staff have been fantastic throughout and, firstly when my

father died, and then when my mother died (in April 2025) the combination of professionalism and compassion shown, made the process so much easier.
Cannot praise the place and staff highly enough.

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Review of
Seccombe Court
from David W (Son of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

After a period of live-in care at home, we took the difficult decision to move my father into a residential care home. We selected Seccombe Court as it relatively close to where Dad lived and is a modern, well appointed facilty, very conveniently located with great parking and easy access.
As a family

we discussed at length the features that we thought Dad would benefit from and I have to say that we have been overjoyed at how accessible everything is for him.
His room, the building, the shared areas, gardens, furnishings are all super high quality and for him it is like being in an all inclusive resort, but better. All of the staff that he has come into contact have been just so friendly and so welcoming. They have gone above and beyond to help him settle and their genuine kindness and compassion for my dad is heartwarming to say the least.
He constantly tells me that the food is top class and I'm sure he is putting weight on.
Seccombe Court has been a first class choice for us.

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Review of
Charlton Lodge
from Pauline D (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

I booked my dad into Charlton Lodge for a week of respite care whilst I had a short holiday with my husband.
We first had a visit to Charlton Lodge and Dad was not only impressed with the accommodation and facilities but actually excited about his planned stay there.
Dad had a wonderful time at

Charlton Lodge. He was particularly impressed by the staff at all levels saying they were very friendly, spent lots of time chatting to him, and even took him on the bus with 2 other residents to the town centre for a bit of shopping and coffee and cake which was super. He loved the cafe area in particular and also enjoyed his meals so much in the dining room with other residents. He had such a happy time there and said it felt like he had a holiday in a 5 star hotel surrounded by caring, fun people. We have re-booked for another stay in October and would highly recommend a visit if planning a respite break or permanent residency.
Thanks to all staff.

Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience, we are so pleased your Dad enjoyed his stay with us and look forward to welcoming him again later in the year.At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Charlton Lodge
from Sarah G (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

I have found Charlton Lodge to be the most kind and supportive environment for Dad. His care is excellent and he is treated with respect and kindness by all of the staff who are also very kind and supportive to us as a family, communicating with us and helping us all to make this this best possible

time for Dad. It is always a pleasure to visit both him and the community at Charlton Lodge where there is always a warm welcome and a very happy Dad. I highly recommend this excellent home.

Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience we are so pleased you have entrusted your Dad with us.At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Care Homes Owned by Care UK in Oxfordshire

Care UK Locations in Oxfordshire (5)

Care UK Reviews in Oxfordshire (411)

Charlton Lodge

Seccombe Court

Charlton Lodge

Cuttlebrook Hall

Cuttlebrook Hall

Charlton Lodge

Cuttlebrook Hall

Millers Grange

Millers Grange

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Millers Grange

Seccombe Court

Seccombe Court

Charlton Lodge

Charlton Lodge

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