Care UK in Oxfordshire | 5 Care Homes

Review of
Cuttlebrook Hall
from Margaret O (Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

I was fortunate to spend 2 weeks in respite care at Cuttlebrook Hall in June-July 2025. The weather was extremely hot at the time. I was amazed and delighted that in the afternoons ice creams and ice lollies were offered to all residents. The choice to decline was respected. I think this gesture by

the management team serves to illustrate the ethos I experienced at Cuttlebrook Hall, one that places the needs of each individual resident firmly at the centre of the thoughtful care on offer whilst respecting the choice to decline it. It was obvious to me that all members of staff, whatever their function within this community, knew their residents, not just their names but also their individual personalities and needs. Staff interaction with each resident was warm and kindly whatever the need. From my experience, the interaction of staff with each other was cooperative and supportive. I can honestly say that during my time in Cuttlebrook Hall I did not hear or overhear a cross word. I believe that positive interpersonal relationships are the foundation stones of any thriving community. The responsibility for establishing and sustaining such a community lies with the management team. It was obvious to me that the team at Cuttlebrook Hall was one of like-minded people with shared standards and a clear vision of what person-centred care delivered with warmth, reassurance and professionalism looks like. They are to be congratulated. Yes, undoubtedly, the beautiful environment at Cuttlebrook Hall has a substantial effect on the quality of life of the residents. However, buildings and interiors are impersonal and grow tired with time. Funding is needed for their upkeep. In contrast, the ongoing positive interpersonal relationships that form this community are longstanding. Sustaining such a community requires insight, flexibility, hard work and co-operation while keeping holistic person-centred care at its heart. What Cuttlebrook management team offers in this regard is priceless. Would I be happy to entrust Cuttlebrook Hall with the care of a vulnerable relative? Speaking from my own experience and observation of this homely community as it is at present, the answer is a resounding 'Yes'!

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Review of
Seccombe Court
from Hazel T (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

This amazing care home has been a lifeline to me during my husbands stay there for 8 months. They have given me back my husband as he was! He went in traumatised by several bereavements and poor mobility and he is so much improved in himself! He has been moved to another care uk home by social services-

the move was unsettling as everything was strange and new but I trust that he will have the continued excellent care there as he gets used to his new surroundings!

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Review of
Cuttlebrook Hall
from Leigh B (Son of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

My Mum has been at Cuttlebrook Hall for 5 weeks and from day one has been made to feel comfortable, relaxed and cared for. On my visits I have been impressed by the courtesy and professionalism of all the staff, I am convinced that currently Mum is in the perfect place for her. She has made several

friends already and whereas life had become a bit of a struggle she is now more relaxed and content.
Many thanks

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Review of
Cuttlebrook Hall
from Julia C (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Since my mother moved into Cuttlebrook Hall she has been made so welcome and treated with total kindness by all the staff. Every day I visit the atmosphere in the home is never anything but friendly and the staff totally accomodating. Thank you everyone.

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Review of
Cuttlebrook Hall
from D W (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Mum has been in Cuttlebrook Hall for over a month now. The move went smoothly, everyone was welcoming and helpful.
Mum seems to be settling in slowly. There always appear to be plenty of friendly staff around to assist when needed.
Plenty of activities are on offer and Mum enjoys a pamper session

and being able to get her hair cut or just washed and blow-dried.
The rooms are kept in good condition and clean and Mum enjoys being wheeled around the garden areas which are well maintained.
Generally an enquiry at reception gets a helpful response and I'm impressed with the knowledge the Carers have of Mum and endeavouring to meet her needs in the best way for her.
It was a difficult decision to take, but I believe Mum is in the best place for her now and I can relax knowing she has 24 hour care.

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Review of
Cuttlebrook Hall
from J B (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Very clean home. Food is excellent. Staff always friendly and helpful.
My mother is well cared for and nothing is too much trouble.
I would recommend Cuttlebrook Hall to anyone looking for a home for a family member or friend.

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Review of
Highmarket House
from Wendy L (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

I just felt I had to write and express my sincere thanks to all at Highmarket for making my mother's first 3 weeks at the home so happy. In that time she has improved both her physical and mental well being enormously, and is now eating like she used to!!! There is a comprehensive range of activities

on offer every day and my mother particularly enjoys the group crossword puzzles and 'silver' spinners sessions. By way of an example, on returning home at the weekend she positively leapt over the doorstep which she previously has struggled with. So a BIG thanks to all the staff - there are too many to mention in person but a special word of thanks to Ross for being so welcoming and encouraging my mother to get much fitter, and a particular member of staff and her team for the wonderful care she is now receiving. Well done to you all and thank you.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
It is great to hear that you feel we have impacted so positively and are enjoying the range of activities. We will share your feedback with the team, and with our activities team. Thanks again for taking the time to leave some us some detailed feedback, it is appreciated.

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Review of
Charlton Lodge
from Rosie D (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Fabulous staff, lovely environment, a caring and warm place for all. My grandfather can often be confused and become slightly dis regulated and the staff are fantastic at making him feel safe and at home. We are always met with friendly smiles and when you walk into the home, it is clean and orderly.

Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience and that you enjoy your visits to your grandfather.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Highmarket House
from M H (Sister of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

We have used respite a few times, we found the room, and access to her patio has been very good. She has developed some good friends, and got involved with suitable activities. Levels of cleanliness is very good. It's likely mum will go back again soon!

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
We are pleased you were so positively impacted by your stay at Highmarket.
At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Charlton Lodge
from Abi W (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Warm, attentive staff and a clean, welcoming environment. Always leave feeling assured that loved one is here-safe, and well cared for. Feels like a safe place that treats its residents with care and dignity.

Reply from Mark Young, Reviews Team at Charlton Lodge

Thank you very much for taking the time to leave us feedback about your experience knowing you feel reassured your loved one is safe and well cared for.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Highmarket House
from Rosemary F (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My mother broke her hip back in March and after spending some time in hospital, I had to find her respite, as she was going downhill in hospital. After visiting Highmarket House, they sent a nurse to assess her and she was transferred within 24 hours. My mother was very sceptical, as she was very anti

going into a care home. The staff were very welcoming and and couldn't do enough for her. It took her a few weeks to settle but after 9 weeks she asked if she could stay and didn't want to go home. She enjoys the company of staff and residents and is looked after so well. She enjoys the food and has a glass of wine with her meal. The staff go out of their way to make her feel special and look after her every needs. As a family we know she is safe and being well looked after, most importantly she is happy. We enjoy going to visit her in the bistro with coffee, drinks and cakes available. Thank you Highmarket House.

Reply from Michaela Jones, Reviews Team at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.
We appreciate you leaving such a lovely, detailed review, and your feedback will be shared with our team at Highmarket. We are glad you are beyond satisfied with the service provided.

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Review of
Cuttlebrook Hall
from R C (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

The move into the carehome went very smoothly with ALL the staff being helpful, informative, obliging and kind, and everyone providing whatever help was needed and answering our many questions and requests.
We are impressed with the standard of the building, the decor of all rooms, the well kept and

well used garden areas, the numbers of staff on duty, and the variety of activities every single day.
We wouldn't hesitate to recommend Cuttlebrook Hall to anyone looking for a care home.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience with us here at Cuttlebrook Hall. At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Charlton Lodge
from David H (Husband of Resident) published on 17 August 2025 Submitted via Website • Report

Overall Experience

10 weeks ago my wife, who had been diagnosed with dementia, contacted Sepsis and after 14 days in hospital was discharged. However during that period she deteriorated both physically and mentally. Three weeks after she returned home, I was rushed into hospital to have my gallbladder removed, therefore

I could no longer be my wife's carer. Our daughter tried to find respite care, which proved difficult but while looking a leaflet for Charlton Lodge came through the letterbox. Within 2 hours had secured a place for my wife and she had a safe place to go while I recovered. Since then my wife has been extremely well looked after at Charlton Lodge and she has settled in and they are doing far more for her than I ever could. I am at peace, she is safe and loved by very caring staff. Because of her physical and mental difficulties, it's looking like her stay may be permanent and I will have no qualms in making Charlton Lodge her place of residence. She will be safe and well looked after.

Reply from Mark Young, Reviews Team at Charlton Lodge

Hi David thank you very much for taking the time to leave us feedback about your experience and for your kind comments - you and your wife are both part of the Charlton Lodge family and we are so pleased that she is now a permanent resident with us.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Seccombe Court
from W H (Daughter of Resident) published on 17 August 2025 Submitted via Website • Report

Overall Experience

Since Mum moved into the home I have felt she has been cared for in a friendly yet professional manner. Her care has been centred around her needs. It has been compassionate, responsive and well led. Mum has responded well to the care givers and is always grateful for their support which helps her

to be safe, clean and less anxious.
She has always been treated with dignity and respect. The staff, from the management and administrative team, care and activity teams, housekeepers and catering staff all seem to know her name and mine. They are always welcoming and friendly.
The atmosphere in the home is very happy and welcoming to both residents and visitors. Staff have been extremely helpful and responsive when I have had queries about the care. They have been a real support to me as I have transitioned from the responsibility of being the main carer to more of a support act.
Overall it has been a very positive and reassuring experience to see Mum become settled at Seccombe Court.

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Review of
Charlton Lodge
from Katie B (Granddaughter of Resident) published on 16 August 2025 Submitted via Website • Report

Overall Experience

Everyone is so friendly & helpful whenever I visit my Grandad! I love to keep up to date with what he's up to on the social media page too. He seems settled and always has news to tell us from the week of fun activities :)

Reply from Mark Young, Reviews Team at Charlton Lodge

Hi Katie thank you very much for taking the time to leave us feedback about your experience and we are so happy to hear you watch our social media to see what your grand-dad is getting up to on a daily basis...
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from Louise R (Daughter of Resident) published on 16 August 2025 Submitted via Website • Report

Overall Experience

Dad had a 4 week respite stay at Cuttlebrook Hall in June 2025.
He was made to feel very welcome and all of the staff were incredibly friendly and supportive during his stay. The lovely staff make the atmosphere at Cuttlebrook Hall very sunny and warm with their positive and supportive outlook. The

cafe is a great place to sit and relax, the food served and service provided at mealtimes was excellent. There are plenty of activities and things to do and enjoy.
The rooms are well decorated and designed with fabulous wet rooms/bathrooms.
It was like a 5 star hotel with 5 star staff. Would absolutely recommend to anyone.
Dad really enjoyed his stay and was thoroughly impressed. It is a definite for a return visit.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about yours and dad's experience with us at Cuttlebrook Hall. It was a pleasure having dad stay with us here! At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cuttlebrook Hall
from L G (Friend of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

Visited the care home today for the first time. What a lovely atmosphere. The residents were enjoying a festival in the garden with live music. All the staff were very friendly and interacted with both residents and visitors.

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience regarding your visit to Cuttlebrook Hall.
At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Charlton Lodge
from Chris L (Husband of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

My wife entered the Care home after a long period at home with dementia related issues with taking medication, diet and hygiene. These issues were dealt with in the first few weeks in Charlton Lodge.
Staff quickly recognised my wife's interests & used this knowledge to help her & open discussions.
The

room is spacious with easy access to the en-suite toilet/wash facilities and has a decent view from the window which provides some interest when the pupils are going to and from school (e.g. schools opposite & my wife was a teacher).
One minor criticism is that the 'app.' does not fully work on my laptop - although I can see photos I cannot read comments - probably my fault for not having a 'smart' phone!

Reply from Samantha Debenham, Reviews Team at Charlton Lodge

Thank you for sharing your experience and for your kind words about the care your wife has received since joining us at Charlton Lodge. We're glad to hear that our team was able to quickly address the challenges related to her medication, diet, and hygiene, and that they have taken the time to connect with her interests.We also appreciate your feedback regarding the app. We understand how important it is for families to stay informed and connected, and we're sorry to hear that the app hasn't been fully accessible on your laptop. While the app is designed primarily for smartphones, we recognise that this can create difficulties for some users. We would be happy to explore alternative ways to ensure you receive all updates and comments, so please do reach out to our team, and we'll do our best to support you.Thank you again for your honest feedback. It helps us improve the experience for all our residents and their families.

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Review of
Cuttlebrook Hall
from H H (Daughter-in-law of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

My mother-on-law went for a respite stay at Cuttlebrook Hall, and is booked in for more of these.
Right from the start all of the staff have been friendly & welcoming.
The Customer Care Manager has been very attentive & helpful.
The home worked hard to accommodate her requests & needs eg. sometimes

eating meals in a quiet lounge, or providing a pendant call bell so she could spend most of the sunny days sitting or walking around the gardens. There were plenty of activities for her to choose from if she felt up to it & lots of delicious choices on the menu. All of the rooms were clean and modern, with excellent wash facilities. When an issue came up with a confused resident the home dealt with it professionally and efficiently.
Thank you very much

Reply from Zak Herring, Reviews Team at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your experience, along with your mother-in-law's experience at Cuttlebrook Hall.
At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Millers Grange
from Catherine W (Daughter of Resident) published on 22 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum needed urgent respite care following an illness requiring hospitalisation. From the initial phone call onwards the manger and staff have shown real compassion and empathy. Their professionalism turned a crisis into a calm security. I will be forever grateful.

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Care Homes Owned by Care UK in Oxfordshire

Care UK Locations in Oxfordshire (5)

Care UK Reviews in Oxfordshire (423)

Cuttlebrook Hall

Seccombe Court

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Highmarket House

Charlton Lodge

Highmarket House

Charlton Lodge

Highmarket House

Cuttlebrook Hall

Charlton Lodge

Seccombe Court

Charlton Lodge

Cuttlebrook Hall

Cuttlebrook Hall

Charlton Lodge

Cuttlebrook Hall

Millers Grange

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