Care UK in Oxfordshire | 5 Care Homes

Review of
Cuttlebrook Hall
from M C (Husband of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

I cannot find fault with Cuttlebrook Hall Care Home which is new, modern, purpose built and has ever amenity available to make it a comfortable and relaxing place for residents. The staff are most caring, considerate and helpful which included the restaurants where home cooked food is served, tasting

good and looking very tempting to the taste buds.
Activities are plentiful to keep residents active.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

thank you very much for taking the time to leave us feedback about your experience, along with your wife's experience at Cuttlebrook Hall. We are so pleased to hear your positive experiences with us and strive to continue in the same manner.

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Review of
Highmarket House
from Christine D (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Our mother had a wonderful two week respite stay Feb/March 2025. It gave her a much needed boost and certainly helped the family have a break from caring duties. She loved her ground floor garden room. We were really pleased that she took the opportunity to participate in the different daily activities.

She still talks about them all and thoroughly enjoyed the cinema afternoons with drinks and snacks. Everyday she used the coffee shop area, chatting with residents, staff and guests. During her stay she had her hair and nails done, appreciating all the efforts from the staff. Meals were of a high standard, mum particularly liked the homemade soups and commented that the food was "5 star luxury".
Staff were always welcoming, helpful , attentive, offering useful advice. The duty care team did their utmost to give mum excellent care , for which we are very grateful.
A million thanks from all the family and highly recommend this care home to others.

Reply from Michaela Jones, Home Manager at Highmarket House

Hi Christine, thank you very much for taking the time to leave us feedback about your experience.
Thank you so much for such a detailed and kind review. It was great to see the engagement in activities and such a positive experience was had. We really appreciate you taking the time to share how your experience was.

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Review of
Cuttlebrook Hall
from Ronald C (Respite Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

I found Cuttlebrook Hall great for support after a serious operation. Food and drink was a great help. Staff so helpful and a big support. I wish I could stay longer.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you so much for taking the time to leave us your feedback from your stay with us. It was a great pleasure to support you with your journey, and get to know you. All the best from us here!

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Review of
Cuttlebrook Hall
from Edna L (Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Reception is very busy and welcoming to friends and family. Cafe is in great use by residents and visitors. Medication is given as and when necessary. I don't have to remember to take it! Room is very pleasant and comfortable. I chose to have one chair from my home. Food is excellent - as is the service.

Entertainment is good - take part or not as I wish.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

thank you very much for taking the time to leave us feedback about your experience with Cuttlebrook Hall. We really appreciate your pleasant words and are incredibly pleased to see that you are having a positive experience with us.

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Review of
Cuttlebrook Hall
from J O (Respite Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

Coming here after surgery has been the best decision I could have made. Staff are so helpful + kind, nothing is too much bother. The food is good with a varied menu. My room is excellent, so well laid out and all amenities to hand. Staff arrive when asked for with nothing being too much bother again.

I highly recommend Cuttlebrook Hall. If it were necessary I would come here to stay again.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

thank you very much for taking the time to leave us feedback about your experience. It has been a pleasure meeting you, and supporting you following your surgery. Wishing you all the best from us at Cuttlebrook Hall!

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Review of
Seccombe Court
from D C (Husband of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

My wife entered Seccombe Court 3O months ago, suffering from parkinsons and dementia and I visit on a very regular basis. I have found all of the staff to be both competent and friendly. They clearly from each resident's character and needs and provide excellent and sympathetic care and attention. This

demonstrates effective recruitment and training, creating a very cohesive organisation. Staff have been very helpful to me and my family, keeping us informed and providing support in dealing with the NHS. Facilities at Seccombe Court are excellent and regular and varied activities are provided for the residents.
I could not have wished for better care for my wife.

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Review of
Charlton Lodge
from Keren I (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

My mum came for a short stay at Charlton Lodge and liked it so much she didn't want to leave and has now become a permanent resident. The family are all so pleased as we get to spend quality time with her when we visit rather than spending our time arranging carers and doing household chores, shopping

etc.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
We are very pleased that your mum decided she wanted to stay with us and that you are enjoying spending quality time together now rather than having to run errands and attend to daily chores.

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Review of
Seccombe Court
from Anna W (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My sister and I are so pleased to have found Seccombe Court for our mother. It is such a kind, and caring place. The atmosphere is so homely and welcoming and has made the difficult situation of having a parent with dementia so much easier to bare. Thank you to all the amazing carers who treat mum

with such gentle compassion.

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Review of
Highmarket House
from B C (Friend of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

My involvement with Highmarket House has been ongoing since 2019 when my mother was a resident. Nowadays it's to do with a past neighbour. We visited numerous care homes as a voluntary driver so feel confident in assessing Highmarket as one of the better homes. Staff are helpful and caring and management

are always ready to listen and advise if needed.

Reply from Michaela Jones, Home Manager at Highmarket House

Hi, thank you very much for taking the time to leave us feedback about your experience.

We are so pleased you feel that we stand out amongst other visits you have made, thank you for your kind comments.

At Highmarket House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Highmarket House
from Gill K (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

From the time my husband came into Highmarket he has been looked after very well. Just walking through the door, a happy greeting from all receptionists, the nurse on duty and all the carers, they seem to go that extra mile to make sure my husband is comfortable. The reason for the low mark on food,

he doesn't like some food, but they always give him another choice.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.

We are so pleased you feel welcomed, and enjoy the atmosphere of the home. Thank you for your kind comments.

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Review of
Cuttlebrook Hall
from M E (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother has Alzheimer's and had been widowed for a year before moving Cuttlebrook Hall. It took some time for her to settle but with frequent visits from myself and my husband and great care and understanding from the staff she is now quite settled. She particularly enjoys all the lively music and

party events and has some happy days when she is more down the staff treat her with compassion.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about your mother's experience with us at Cuttlebrook Hall. We're so pleased to be able to see this transition and provide a settling environment for your mother.
At Cuttlebrook Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Charlton Lodge
from Lynne T (Sister of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The difference that moving into Charlton lodge has made to my brother exceeds all the family's expectations. He is happy, relaxed and calmer than he's been for a while. He is enjoying the activities and engaging with other residents and staff. And the staff are taking the time to get to know Peter so

they can work with him effectively. It's the best move he could have made.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear your experience.

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Review of
Seccombe Court
from Linda H (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

During the 5 years Mum was a resident, every member of the team took time to know her so well. She was exceptionally well looked after, their love and care was outstanding,
From Management, Carers, Nurses, Housekeepers, Maintenance, Kitchen Staff, Reception and Admin, everyone was always so warm,

friendly, caring and kind.
A beautiful home with lovely gardens, like home from home.
We couldn't have wished for more comfort and support, particularly during challenging times, they followed our wishes exactly as we asked.
The team were like a family and we will be eternally grateful to them all.

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Review of
Charlton Lodge
from Francesca E (Friend of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

By far one of the most welcome care homes I have ever walked into - the administer knew my friend like he was their family - so loving and warm. The atmosphere is amazing with all staff walking around with smiles on their faces eagerly awaiting to help anyone
My friend has done nothing but smile since

their arrival and it definitely makes the decision for their family a lot easier
Keep up the amazing work

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Highmarket House
from A R (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I am delighted with everything about Highmarket House. The care my mum receives is exceptional - very caring, well trained and dedicated staff. The entertainment is varied and inclusive. I had and will continue to recommend Highmarket House to friends who are considering similar care for their relatives.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you so much for your feedback. It is great that you enjoy our activities and thank you for your continued recommendations. Thank you for taking the time to give us this feedback.

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Review of
Highmarket House
from Richard M (Son of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

Always a friendly greeting, lovely communal areas that are kept clean, staff are always polite and helpful. Feel safe in the knowledge that my mum is in safe and caring environment.

Reply from Michaela Jones, Home Manager at Highmarket House

Thank you very much for taking the time to leave us feedback about your experience.

We are so pleased to read such a positive review, and glad you feel that the care team are of the highest standard. Thank you.

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Review of
Cuttlebrook Hall
from E L (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely care home, well run by management team. Carers are very kind and supportive, lifestyle team support residents to engage in a variety of activities should they wish to do so, and housekeeping team keep rooms and shared spaces immaculate. Every member of staff from reception onwards work hard to

care for residents, many of whom told us how much they enjoy living there. Would recommend to anyone needing respite or residential care.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you so much for taking the time to provide us with this feedback. It is lovely to hear about your positive experiences at Cuttlebrook Hall.

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Review of
Cuttlebrook Hall
from Lisa H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Following visits over the years to relatives in care, dad was not keen to go into respite but he clearly couldn't stay at home due to the risk of falling. During our tour at Cuttlebrook, where everything is new and spotlessly clean, we were greeted with smiling faces, happy residents and to dad's surprise

- the on-site cinema and pub! He thoroughly enjoyed his time in respite, made friends with the staff and residents, loved the food and joined in the activities. We are considering the options for more permanent residency.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you very much for taking the time to leave us feedback about dad's experience with us at Cuttlebrook Hall. We so pleased to hear dad's stay with us was a pleasant one; it has truly been a pleasure getting to know and support dad, and to see him flourish!

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Review of
Charlton Lodge
from Joanna A (Friend of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

I have 2 of my friends in Charlton Lodge. One of my friends has been here since Christmas 2024 and my other friend since February 2025. They both love living here and when I come in it's so lovely to see both so happy and the carers can't do enough for them with support, care + activities.

Reply from Mark Young, Home Manager at Charlton Lodge

thank you very much for taking the time to leave us feedback about your experience.
At Charlton Lodge Care Home - Care UK we set a high standard for ourselves, we are pleased to be able to look after your friends and enjoy your regular visits along with your dog.

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Review of
Cuttlebrook Hall
from Peter W (Respite Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

Aged 94 and living alone with family many miles away I had a bad fall (fractured pelvis) needing emergency hospital treatment to be followed by a period of recuperation. I was lucky to find Cuttlebrook Hall who provided me with a very high standard of general care and support with also medical support.

This was provided with a most friendly and personal staff. I am very happy to recommend their services.

Reply from Zak Herring, Home Manager at Cuttlebrook Hall

Thank you for taking the time to leave us this review, we really appreciate your feedback; and are thrilled to hear your stay with us was positive. It was a pleasure getting to know you and support you during your stay with us at Cuttlebrook Hall!

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Care Homes Owned by Care UK in Oxfordshire

Care UK Locations in Oxfordshire (5)

Care UK Reviews in Oxfordshire (384)

Cuttlebrook Hall

Highmarket House

Cuttlebrook Hall

Cuttlebrook Hall

Cuttlebrook Hall

Seccombe Court

Charlton Lodge

Seccombe Court

Highmarket House

Highmarket House

Cuttlebrook Hall

Charlton Lodge

Seccombe Court

Charlton Lodge

Highmarket House

Highmarket House

Cuttlebrook Hall

Cuttlebrook Hall

Charlton Lodge

Cuttlebrook Hall

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