Care UK in City of Edinburgh | 3 Care Homes

Review of
Murrayside
from A M (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mum moved into Murrayside in November 2025 and was immediately welcomed by the staff who have set about getting to know her.
She has settled in well and is really enjoying the company of other residents; and taking part in the many activities on offer.
Staff are all very friendly and there's a

happy and supportive atmosphere.
Christmas at Murrayside was great, with parties and a lunch on Christmas Day.
Facilities are the home are marvellous with a lovely garden and a cafe with a large raised terrace looking towards the Castle and Arthurs Seat.
Murrayside is offering mum an excellent quality of life and is definitely the right choice for us.

Reply from Cliona Robertson, Reviews Team at MurraysideHi AM, thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We are very pleased to hear that your experience with us has been a positive one!

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Review of
Cairdean House
from Susan F (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My dad who is 99 has mixed Alzheimer's and Dementia. He was living at home with help from carers. He recently spent 8 weeks in hospital, where his condition deteriorated, so it was decided the best move would be to a care home. We visited 4 care homes, and Cairdean was our first choice. They also

had a space for dad, who moved in on Boxing Day 2025.
Dad is quite happy in the care home, sadly he doesn't want to engage too much, and sleeps most of the day. However, staff are always attendant, looking after his needs, and make an effort to try and encourage him to get up and moving.

I am extremely happy with the care received in the care home. All the staff are lovely, kind, attentive, and engaging. Some have also previously known dad whilst working as carers before employment in the care home.

Reply from Leona Thomson, Reviews Team at Cairdean HouseHi Susan,
Thank you so much for such a positive review. We are so happy to see Dad has settled in well with us.
Kind regards
Leona
Customer Relations Manager

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Review of
Lauder Lodge
from L R (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been living in Lauder Lodge for 6 months now. She settled in very quickly and is very happy.
Staff at all levels and roles are fantastic. Everyone is friendly, attentive and helpful - nothing is ever any bother.
The care my Mum receives is excellent and she has nothing but good to say

about her experience there.She tells me she feels like she is living in a 5 star hotel rather than a care home.
On a personal level I feel confident and happy my mum is receiving the level of care she needs. I am contacted immediately if there are any concerns, or to ask my opinion on issues.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you so much for sharing your experience. We’re delighted to hear that mum has settled in so well and is happy at Lauder Lodge. It’s wonderful to know that you feel confident in the care she receives and that our team’s support and communication have made a positive difference.

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Review of
Lauder Lodge
from S L (Power of Attorney of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

I visit 6 of our Religious Sisters and have Power of Attorney for four of them. They are all very happy with the care they receive annd I find all the staff very friendly although I am not a resident.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you for taking the time to share your feedback. We’re very pleased to hear that the Sisters you visit are happy with the care they receive and that you’ve found our staff to be friendly and welcoming. Feedback from someone with such close involvement in their care is greatly valued and your comments will be shared with the team.

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Review of
Lauder Lodge
from S R (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

Mum has been a resident at Lodge Lauder for over 7 years. She has been well looked after by the staff during that time. She has always been treated with dignity and respect.
Mum has Dementia which has increased rapidly over the past few years. She had a bad few days over the Christmas period so been

in bed more.
It was her Birthday last week and thanks to the amazing staff her day was made extra special. Huge thanks to the staff who went over and above for Mum.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you for sharing your experience. We are pleased to hear that your mum has been well cared for over the years and consistently treated with dignity and respect. We’re delighted that the staff were able to make her birthday special. Your feedback is really important to our team - thanks again.

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Review of
Cairdean House
from W P (Son of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

Mum's life changed overnight after Dad passed away. She was no longer able to stay at home due to her early stage dementia. We visited many residential care home to find a suitable place for her to move to. The most important factor was to find a home that was happy and busy with lots of organized activities,

to keep mum occupied. Cairdean stood head and shoulders above all the others we viewed. The facilities and staff were lovely, the slate of activities was interesting and varied. Mum has now been there nearly a month, and has settled in very well thanks to the caring staff. She is kept very busy, which is key as the last thing we wanted was for her to be left alone, missing Dad's company. The onboarding process, headed by Leona, was excellent and made the whole transition so much easier.

Reply from Leona Thomson, Reviews Team at Cairdean HouseThank you very much for such a positive review. We really love to hear this feedback and how much Mum has settled with us.
Kind regards
Leona Thomson
Customer Relations Manager

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Review of
Lauder Lodge
from Lynn C (Niece of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

We find all of the Staff at Lauder Lodge very accommodating and helpful. All the facilities are great and you can always find a member of Staff when needed. Nothing is ever a bother. Lovely cafe upstairs where you can enjoy a nice coffee in a relaxed environment.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you so much for your lovely feedback. We’re delighted to hear that you find our team accommodating and helpful and that you’re enjoying the facilities. Your feedback means a great deal to us and will be shared with the whole team.

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Review of
Lauder Lodge
from H K (Wife of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

This evaluation is based on 1-2 hour daily visits and discussions with staff that are relevant to my husbands care and well being. All grades of staff are friendly, helpful and attentive. Because of my husbands frailty and advanced dementia it is difficult to give a true evaluation to all options. Any

problems that have arisen have been dealt with to my satisfaction.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you for sharing your feedback. We understand how difficult it can be to assess care when supporting a loved one with advanced dementia and we appreciate your openness.
We're grateful for your kind comments about our staff and pleased to know that any concerns raised have been addressed to your satisfaction. Please be assured that your husband’s comfort, dignity and wellbeing remain our priority and we are always here to support you.

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Review of
Lauder Lodge
from Stephen L (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

It is nearly three years since my mother entered the care home and during these years the experience has been consistently very good. Staff at all levels have treated my mother and her family with dignity and kindness. A marked contrast to the care home my father went into.
I am impressed with the

relatively low level of staff turn over over the past three years in an industry where staff retention is challenging. This consistency is to the benefit of residents who build up a relationship.

Reply from Chelsea Smith, Reviews Team at Lauder LodgeThank you so much for your kind words. We're really pleased that your mother has been well cared for and that you've felt supported throughout her time with us. Your feedback means a great deal to our team and is very much appreciated.

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Review of
Cairdean House
from Colin W (Husband of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My wife's dementia was accelerating and it was becoming increasingly difficult to look after her at home, even with the help of visiting carers. So I booked her into Cairdean. I took her there in my car and was met at the front door by staff with a wheel chair. We were taken to her very well appointed

room. She was given a most comfortable reclining wheelchair so it is now easy to move her around the home. The staff are so kind and caring, not only to my wife but also to me. The facilities are first rate, with a comfortable cafe where a wide range of activities is laid on. Visiting singers, a Christmas party and other entertainment. The food is exceptional, enticing menus for lunch and dinner - they even allow me to partake! I am also being given a Christmas meal with my wife on the day. It was a wrench for me to see my wife depart our home, but I am very happy she is now in the right place. Wonderful caring staff, excellent facilities, great food, lovely for my wife and for me also.

Reply from Leona Thomson, Reviews Team at Cairdean HouseHi Colin
Thank you so much for this lovely feedback. We are so happy you have both settled well into the Cairdean House Family.
Kind regards
Leona
Customer Relations Manager

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Review of
Murrayside
from Anne H (Cousin of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

What an amazing place. The standard of care and genuine warmth of the staff is exemplary. The quality of the provision - activities, individual rooms, social spaces, food, and cleanliness is outstanding. Even the location and grounds of the care facility are great, with easy access to a regular bus

route and lovely views of the city. If ever I need to go into a care home, I would be happy to choose Murrayside.

Reply from Cliona Robertson, Reviews Team at MurraysideHi Anne, thank you very much for taking the time to leave us feedback about your experience.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Cairdean House
from C H (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

Mum went to Cairdean for 2 weeks respite. This was our first experience of using a care home for respite. The staff made the process really easy, from giving us information and answering any questions we had. It was really helpful to be able to visit the care home first. No obligation or pushy sales

which was really appreciated. What appealed to me about Cairdean was the amount and variety of activities on offer 7 days a week, I knew that would help mum feel settled and have an enjoyable stay. The staff were exceptionally caring and very skilled in supporting someone with dementia. Cairdean's management team were very involved and supportive, they had great advice on how to prepare for respite. We all felt very supported and seen. It was particularly helpful to be able to use the onsite cafe area when visiting mum, it made our visit very relaxed and the cakes were fabulous!!! I cannot thank the Cairdean staff enough for caring for mum, would highly recommend.

Reply from Leona Thomson, Reviews Team at Cairdean HouseThank you so much for taking the time to share your experience with us! It was an absolute pleasure to have your mum with us along with the family!
Kind regards
Leona
CRM

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Review of
Cairdean House
from Stuart P (Son of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Our interactions with Cairdean were excellent from the very first conversation. The home itself is magnificent: from Dad's room to the lounge, to the cafe, to the gardens, to the extensive activity schedule, we couldn't have asked for more. The staff are terrific too: they ensured Dad settled quickly,

and have looked after him incredibly well since. He is safe, he is well looked after, and he is happy in his new home!
But it doesn't stop there: the period leading up to Dad being admitted to Cairdean was unsettling for the family, particularly Mum, who was going through all the emotions of guilt, of sadness, of feeling that she had let Dad down. It was a difficult time, but the staff have been very mindful of the impact on loved ones, and Mum has settled into her new way of life too with the support and encouragement of staff. Cairdean has enabled Mum to be a wife again, rather than being a carer for Dad, and you can't put a value on that!
I can't recommend Cairdean highly enough.

Reply from Leona Thomson, Reviews Team at Cairdean HouseHi Stuart,
Thank you very much for such a positive review and we really appreciate such lovely feedback! We always look to support all involved with the move, not just the resident, so it is wonderful to read your amazing comment with regards to your Mum. Thank you very much and we are so glad to have your Dad with us.
Kind regards
Leona
Customer Relations Manager

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Review of
Cairdean House
from Ian B (Son of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

We looked at a number of homes and Cairdean was different class. It is very relaxed, and extremely friendly. The way they deal with the stress and anxiety (for all parties) of moving into a home is first class. They could not do enough to make my Mother feel that this is her residence, and she has

so much freedom to do as much or as little as she wants. The culture in Cairdean is just so relaxed and caring, and the schedule of activities is extensive. Management are always visible and very approachable and will do everything possible to ensure residents are genuinely happy. It is a lovely environment with access to several gardens and huge sunny lounges and cafes. My Mother has so many visitors who are made very welcome and love to visit her there.

Reply from Leona Thomson, Reviews Team at Cairdean HouseThank you very much for taking the time to leave such a positive, lovely review. It is a pleasure to have your mother with us and she has settled in so well!
Kind regards

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Review of
Cairdean House
from Andrew H (Nephew of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My Aunt had a great respite stay at Cairdean House in Edinburgh. She spent 2 weeks there while repairs were being carried out to her home. The staff were fantastic and made her feel very well looked after. The only issue we had was with her medication; it was very difficult to arrange medication from

my Aunt's GP that met Cairdean's needs. Cairdean were unable to accept her normal (weekly) dosette box so we were asked to provide unopened packs of individual tablets. This was tricky as her dose of one tablet is 1/2 per day. This ultimately resulted in a shortage of that particular tablet, however Cairdean managed to resolve the shortage after I wasn't able to resolve with my Aunt's GP.
There were lots of activities at Cairdean House but my Aunt has very poor sight so couldn't attend any without being escorted by staff. She was therefore reluctant to participate as she didn't want to bother the staff. Perhaps a wee bit more encouragement from staff might have helped but not a criticism.

Reply from Samantha Debenham, Reviews Team at Cairdean HouseThank you for sharing your thoughts regarding Cairdean House. Your kind words regarding our staff are immensely appreciated. In regard to the issues you encountered regarding medication, we are glad to hear that Cairdean managed to resolve this for you. Our team are always dedicated to assisting all residents and their loved ones to ensure that they receive the highest quality service.We pride ourselves in providing a wide variety of activities for all residents to participate in, whether these are group or 1:1 activities. We always want all residents to feel encouraged and excited for these activities; We appreciate your feedback and will certainly focus on ensuring residents always feel confident to engage.Once again, thank you for sharing your feedback regarding Cairdean House. Your input is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review of
Murrayside
from D S (Son of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

We visited Murrayside after touring several Care homes in the Edinburgh area. Our initial impression was very favorable based on cleanliness, facilities and location.
However once we had the opportunity to to meet the staff , we were convinced this was the place for our loved one.
Our loved one had

now been a resident for several weeks and the transition was easy and everything had been marvelous.
We could not be happier with the staff, the home and the care provided to our father.

Reply from Cliona Robertson, Reviews Team at MurraysideHi, thank you very much for taking the time to leave us feedback about your experience. We are delighted that our team made such a great impression.
At Murrayside Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Care UK team

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Review of
Cairdean House
from Jennifer B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Needed to send my mum for respite care while I went on holiday. I Googled and read reviews, visited only 2 and Cairdean stood out by a mile. The initial meeting was great, really informative but in a relaxed way.
The staff were compassionate, professional, and genuinely cared for her well-being.

It gave me a much-needed break, allowing me to recharge and come back to caregiving with renewed energy and patience. The peace of mind knowing she's was in good hands was invaluable. I highly recommend their respite services to anyone in need of support.
My mum really didn't want to leave!

Reply from Leona Thomson, Reviews Team at Cairdean HouseThank you very much for taking the time to leave such a positive review after your mother's respite stay. It was a pleasure to care for her over the short time with us and please do let us know if there is anything at all we can help with in the future.
Kind regards
Leona

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Review of
Cairdean House
from L H (Wife of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

I recently had to start the process of looking for permanent residential care for my husband.
I visited a number of care homes around the Edinburgh area before selecting Cairdean House. It was easily my first choice.
The 'feeling' that I had from the various visits I made prior to making the decision

to move my husband into the home, went a long way to giving me comfort that I had made the right decision.
All of the staff that I have encountered both during the initial visits and since my husband became a resident have been extremely professional and friendly. A particular member of staff made the whole process streamless and easy, and was always available to answer any questions that I had from the outset.
My husband has settled in so well, and the way that he has adapted to his new home is comforting to us as a family.
I can't recommend Cairdean House enough.

Reply from Leona Thomson, Reviews Team at Cairdean HouseThank you very much for taking the time to leave us feedback about your experience and we really appreciate you taking the time to leave such a positive review. It has been a pleasure welcoming your husband and family to Cairdean House.
Kind regards
Customer Relations Manager

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Review of
Murrayside
from P G (Nephew of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

From the very start of visiting this home for my relative, we were treated with top professional service, we were listened to and nothing was too much trouble. The move in was faultless. I now visit regularly and am always greeted with a smile and they use my first name. The medical staff are very

vigilant and take their responsibilities very seriously. Communication to me, very important for me, is always spot on. The carers are always very helpful and have made my relative feel very safe and at home. The Management run a first class home. Thank you

Reply from Hannah Story, Reviews Team at MurraysideHi, thank you very much for taking the time to leave us feedback about your experience.We're so pleased to hear that your experience from the very first visit has been such a positive one. It means a great deal to know that the team have helped your relative feel safe and at home, and that communication and care have been consistently reassuring for you. At Murrayside, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Murrayside
from Ellen S (Wife of Resident) assisted by family/friend published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

My husband is very comfortable at Murrayside and is well looked after. The staff are welcoming and friendly. The carers seems happy at their work which creates a good several atmosphere. I feel I could not have chosen a better care home for my husband.

Reply from Hannah Story, Reviews Team at MurraysideHi, thank you very much for taking the time to leave us feedback about your experience.We're so pleased to hear that your husband is comfortable at Murrayside. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Care Homes Owned by Care UK in City of Edinburgh

Care UK Locations in City of Edinburgh (3)

Care UK Reviews in City of Edinburgh (294)

Murrayside

Cairdean House

Lauder Lodge

Lauder Lodge

Lauder Lodge

Cairdean House

Lauder Lodge

Lauder Lodge

Lauder Lodge

Cairdean House

Murrayside

Cairdean House

Cairdean House

Cairdean House

Cairdean House

Murrayside

Cairdean House

Cairdean House

Murrayside

Murrayside

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