Care UK in Kent | 4 Care Homes

Review of
Montfort Manor
from Nick H (Son of Resident) published on 17 August 2025

Submitted via Website • Report

Overall Experience

My mother aged 97 was admitted to Monford Manor in June, unfortunate due to failing health she passed away 3 weeks later. Throughout this traumatic time for our family, all the staff at Montford Manor could not have been more caring & supportive - looking after mum with care& dignity, but also looking

after us too. Everyone at Montford Manor was so kind - offering help & and support during these very sad times. The Manager went above & beyond to provide every possible help we needed, the nursing staff were fantastic & devoted to helping mum in her last days, and the Head Nurse was a god send , always happy to give us her time, kind words & advice. I personally would have been able to get through this without her & will be forever thankful to her. I have no hesitation in recommending Montford Manor to anyone who needs a care home. The whole place is so peaceful & staff so caring. This is what all care homes should look like & aspire to be.

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Review of
Montfort Manor
from G S (Uncle of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

My uncle moved into Montfort Manor Care Home in December 2025. He has dementia, with the staff being excellent in dealing with his needs. The complete set-up is very professional, with the staff being very caring and managing to maintain a smile at all times. Recently, my uncle has had a few falls,

and staff have been brilliant in managing, reviewing and adjusting his mobility needs. The home maintains a high standard of care, and we are pleased to recommend it to others who find they need to find a care home.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for taking the time to share your kind words. We are so pleased to hear that your uncle is settling in well at Montfort Manor and that you have felt supported and reassured, especially during those more difficult moments. It means a great deal to the team to know that their care, compassion and smiles are making a difference. Hearing experiences like yours helps other families who are thinking about care for a loved one. Your feedback truly helps us grow and continue providing the best care possible. Kind regards

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Review of
Invicta Court
from J D (Daughter of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience

My Mum has now been at Invicta Court for a month, having spent all of her life in Devon. The whole experience has been exceptional from my first enquiry through to my Mum's arrival in June. The Customer Relations Manager remained in contact throughout the process of relocating Mum along with the Home

Manager and Deputy Manager. Also a big thank you to the two Team Leaders and the Team for helping to settle Mum in so quickly and your support to the family. The activity programme that Invicta Court has in place definitely helps the residence to socialise and interact with each other and the Team and I'm convinced this is why there is such a community spirit throughout.

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Review of
Invicta Court
from J M (Daughter of Resident) published on 9 July 2025

Submitted via Website • Report

Overall Experience

Top class care home, staff lovely nothing is too much trouble, very caring and they make time to chat to residents and their family's to enure they are happy.
Lots of activities to keep resident's minds and body's active and entertained.

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Review of
Weald Heights
from Julian H (Son of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

All my interactions with Weald Heights have been excellent, and a recent review meeting to discuss my mother's care was no exception. The staff in attendance were attentive and reactive, and they clearly summarised our agreed action points. The staff gave me and my sister (who also attended the meeting)

plenty of time to discuss my mother's care requirements and her overall wellbeing. My mother has been a resident of Weald Heights since mid-May 2025, and to date every member of staff at the home has been extremely kind and helpful. Thank you all.

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Review of
Weald Heights
from John D (Daughter of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

We were really delighted to hear that Weald Heights has been awarded 'Outstanding' by the CQC. We know what goes on behind the scenes to achieve this fantastic result, having both been subject to either CQC or Ofsted inspections at various stages in our careers. It totally reflects our experience with

the dedication of your staff in caring for my father and the visible improvements in his health and wellbeing since being at Weald Heights over the last couple of months. Please would you pass on our best wishes to all the staff particularly those wonderful people on the 2nd Floor.

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Review of
Harrier Lodge
from Susan B (Daughter of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

My brother and I, with Mum' (94), decided in November 2023 that Harrier Lodge would be a good place for her to move to as her anxiety and memory issues were beginning to be a worry. She settled in fairly quickly and from that moment our minds were very much at rest. The home is very comfortable, clean,

light, with good food, and a garden to sit in. There are regular activities and it is very friendly. Mum's dementia worsened but she was always treated with humour and respect. Sadly she recently became ill and deteriorated over a week until she passed away. The staff on her floor were totally amazing. They were caring and careful, both with mum and with us. There was always someone to call on, nursing and medical care was taken care of and the subtle and sensitive way all the staff dealt with the situation was beyond wonderful. We can't praise them enough. The staff feel like family now and actually we shall still see them as my mother in law has now moved in! Thank you so much!!

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Review of
Invicta Court
from Sarah C (Daughter of Resident) published on 16 May 2025

Submitted via Website • Report

Overall Experience

We had to make a quick decision following the sudden death of my father as my mum's ability to cope (with Alzheimer's) was deteriorating. We were welcomed and an assessment took place to ensure mum could be cared for in the right way. It was the toughest time for us as a family and mum took a long time

to settle, constantly talking about going home with her bags packed ready to leave. The staff have been amazing at supporting and getting to know mum and taking the time to get to know and reassure us when we've found it tough.
They are incredible, kind, responsive and they know mum, and spot immediately if she's not herself. From the carers to reception staff, hostess to lifestyle team, gardener, domestic staff and hairdresser. All are experienced in distraction techniques and are reassuring, always say hello and stop for a few words. A real home from home. The leadership team have been responsive and available. My family will be forever grateful for the care and kindness shown.

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Review of
Invicta Court
from L H (Daughter-in-law of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My husband and I joined my mother -in-law for the VE Celebrations Event at Invicta Court.
The staff had really gone above and beyond in organising this event.
The cafeteria and cinema room were festively decorated. Many of the staff were dressed in war time clothing which made it all feel quite authentic!
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served beautifully presented delicious food and there was a lovely lady who entertained us all with some beautiful British war time songs.
The atmosphere was wonderful and you could see the smiles on residents' faces, remembering this special day 80 years ago, but of course also remembering the difficult war time years.
The afternoon finished with a fantastic display of military vehicles and personnel outside.
Today it was again clear to see how happy the residents were and how well they are cared for by the staff, who are so respectful, attentive, kind and caring.
Thank you to everyone for this special event remembering a period in history which must never be forgotten.

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Review of
Invicta Court
from Beccy S (Relative of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

My relative is absolutely loving being at Invicta Court. She has really come out of herself since arriving and now takes part in so many of the wonderful activities that are offered.
The staff know all the relatives when we come in to visit and they make us feel welcome and listened to, always making

time to talk to us and address any queries.
My relative's room is very homely and she loves the cafe and the well kept garden.
The staff are very kind, positive and encouraging and my relative says she feels safe and really well looked after.

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Review of
Montfort Manor
from M D (Respite Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

I had history with MONFORT as my husband had spent numerous respite periods here. When I needed respite after surgery, there was no question, Montfort was where I needed to be
All was as I had anticipated, care, surrounding, staff, everything above and beyond 5* rating. I would not hesitate to recommend

this care home to anyone seeking the best care for themselves or for a loved one. Additionally, during my respite after surgery, I had time to observe how patients/clients were treated/ cared for by staff. I was impressed by and in fact moved to tears, by the gentleness, respect and consideration shown to patients/clients. Above and beyond!!
Thank you all for the care, support and kindness shown to me during my stay.

Reply from Niki Young, Reviews Team at Montfort Manor

We are truly honoured that you chose Montfort Manor once again, this time for your own respite care. It means a great deal to us that you placed your trust in our team following the care we provided for your husband.We are absolutely delighted to hear that your experience lived up to your expectations and that you found the care, surroundings, and support from our team to be of such a high standard. Your kind words about the gentleness, respect, and compassion shown by our staff to all residents are deeply appreciated and will mean a great deal to the team.On behalf of everyone at Montfort Manor, thank you for your recommendation and for sharing your experience. We wish you continued recovery and good health, and we hope to welcome you back again in the future.With warm regardsCustomer Relations Manager Montfort Manor

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Review of
Montfort Manor
from Jeffrey R (Respite Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

I found the staff at Montfort manor very approachable and willing to help and always considering the needs of my mother whilst in respite care at the home.
The facilities at this care home were clean,tidy and always available such as the cinema room and the garden was a welcome release for my mother

in order to recover whilst in respite care.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind feedback. We're so pleased to hear that your mother felt supported and comfortable during her time with us at Montfort Manor.Our team takes great pride in creating a welcoming and nurturing environment, and its lovely to know that their approachable and caring nature made a positive impact. We're also glad the facilities, especially the garden and cinema room, contributed to her recovery and enjoyment during her stay.It was a pleasure to have her with us, and we look forward to having Mum back at Montfort Manor again soon.

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Review of
Montfort Manor
from G H (Husband of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care and facilities. Very good and caring staff with respect to my spouse, who was resident for 20 months, now sadly deceased at the home in December.

Reply from Niki Young, Reviews Team at Montfort Manor

HI husband Of Resident,Thank you for taking the time to share your kind words during what we know is a difficult time. Please accept our sincere condolences on the passing of your beloved spouse.We are truly honoured to have cared for her during her time at Montfort Manor and are so grateful to know that you felt supported by our team and the environment we strive to create. It means so much to us to hear that the care and respect shown made a positive difference to you both.Please know that your words have been shared with the team, who all remember your spouse with great fondness.With warmest regards,Customer Relations ManagerMontfort Manor Care Home

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Review of
Weald Heights
from L D (Daughter of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My father has dementia & has been a resident at Weald Heights since December 2024. We have found everyone to be kind, friendly & welcoming to Dad & all our family. He has received excellent care & all the staff have worked very hard to find ways to engage him & keep him occupied. The activity programme

is amazing & offers something for everyone. Dad has paritucally enjoyed the wonderful singers & musicians. The food is excellent & we all enjoy the delicious cakes in the cafe when we visit Dad. We feel Dad is extremely well looked after & treated with dignity at all times. Thank you to everyone at Weald Heights.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.We are delighted to hear that you and your father are happy with all the facilities at Weald Heights. We do pride ourselves in the offering the best of care and your comments are extremely important to us.Thank you again.

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Review of
Weald Heights
from E G (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Weald Heights since late December 2024. During this time, he has been treated with dignity and kindness by all the staff, and although he does not want to join all the activities, he does enjoy the musical afternoons and namaste sessions. He enjoys visits to the cafe

and short walks in the garden. I am very pleased with he care he is receiving and I enjoy my visits to see him as I am met with a welcoming smile and happy greeting from all the staff.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for leaving feedback about Weald Heights. We are delighted to hear that your experience with us has been a positive one and that you and your husband both benefit from the care and kindness offered by our team.Thank you again for your valued comments - these are much appreciated.

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Review of
Montfort Manor
from Pauline C (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I am incredibly grateful for the exceptional care and attention my mother receives. From the moment we first visited, we felt welcomed by the friendly and professional staff. The facility is warm, inviting, and impeccably maintained, creating a comfortable and homely environment that puts residents

and their families at ease.
The staff at Montford Manor goes above and beyond to ensure my mother's needs are met. They are always responsive, kind, and patient, treating each resident with respect and dignity. I'm especially impressed by the personalized care plans tailored to each individual, which ensure that my mother's needs are always addressed. Additionally, residents' activities and social programs offer various engaging and fun options.
Montford Manor has exceeded our expectations in every way. Knowing that my mother is in capable and compassionate hands brings our family peace of mind.

Reply from Niki Young, Reviews Team at Montfort Manor

Thank you so much for your kind and thoughtful review.We are absolutely delighted to hear how welcomed and supported you have felt since your first visit to Montfort Manor. Its wonderful to know that our teammates efforts to create a warm, homely, and person-centred environment have made such a positive impact on both you and your mother.Your recognition of our staffs compassion, professionalism, and attention to individual care means a great deal to us. Ensuring every resident feels safe, respected, and engaged is at the heart of everything we do, and we are so pleased to hear this has given your family peace of mind.Thank you again for your lovely words as they truly mean the world to our whole team.Warmest regards,Customer Relations ManagerMontfort Manor Care Home

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Review of
Weald Heights
from Gill K (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Following a health scare my father chose to move to Weald Heights having seen the tremendous care my mother received when she was there. He knew he would be safe and happy and well looked after.
At Weald Heights he really felt at home. He loved the staff and the feeling of companionship he gained

from all those around him. He loved the reception room where he could read his papers and see the world by.
But when his health took a downturn that was when we were simply in awe of the care that was provided. My father was so well looked after 24 hours a day, he was very old school and the respect with which he was treated was wonderful. He might have been physically frail but mentally he was switched on throughout and he would always tell me how well he was being cared for.
Losing my father was incredibly sad but thanks to everyone at Weald Heights it was never distressing and we knew that my father passed with love and dignity. We could not have wished for anything more.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for leaving us such a wonderful and touching review.On behalf of all the team at Weald Heights, it was an absolute pleasure to care for both your parents. They are still very much in our thoughts. A memorial service is being held in their memory for staff and residents to attend.We hope that you will remain in touch with all of us at Weald Heights. You are very welcome at any time.Thank you again.

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Review of
Weald Heights
from Tom K (Son-in-law of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff at Weald Heights could not have been more dedicated to the care of my father in law for 18 months until he passed over. He was treated with such kindness and dignity throughout his stay. The whole team are top quality and the facilities are brilliant. We visited at different times each day

and were always greeted by professional, motivated staff members.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback about your experience.At Weald Heights Care Home - Care UK we set high standard for ourselves, so we are delighted to hear that your father in law was treated with dignity and kindness and that you were always made to feel welcome.Thank you again for your review - your comments are much appreciated.

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Review of
Weald Heights
from Jeremy S (Son of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My mother was a resident a few years ago and her experience was so good that when it came time for my father to consider assisted living, there was never a question about where he wanted to live. The home is in a fantastic location with excellent facilities, all fantastically well maintained, but it's

the staff that make it so special. Incredibly high standards, all exceptional professional, kind and thoughtful which creates a wonderful atmosphere for residents and visitors alike. Truly outstanding !

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you for taking the time to leave a review. We are extremely grateful for your positive feedback and delighted that both your parents and your family had nothing but praise for the care and facilities at Weald Heights.We will ensure that your comments are passed to our team. Thank you again.

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Review of
Weald Heights
from Yvonne P (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

After a week in hospital, Dad moved into Weald Heights 3 months ago. He has mixed dementia and doesn't know where he is, but is happy there and very comfortable. The care is outstanding and very professional. Every staff member is so kind, caring and welcoming. They have gone to great lengths to get

to know Dad and us, and to find out what makes him tick and what might keep him engaged and occupied. They have even set up an 'office' for him in a corridor, where he can 'go to work'. The food and facilities are excellent. Dad likes going with us to the café and chatting to whoever is there, and has recently enjoyed coffee outside on the patio. The daily entertainments programme is fantastic, with one-to-one chats and garden walks, crafts, physical exercises, hand massage, amazing singers and musicians, and escorted minibus outings. We feel that Dad is being superbly looked after with dignity. We have no hesitation in recommending Weald Heights. A big thank you to all the wonderful staff.

Reply from Amelia Moore, Reviews Team at Weald Heights

Thank you very much for taking the time to leave us feedback.We are delighted to hear that your experience with us has been a positive one and that Dad has settled well to his new environment and is benefiting from all the care facilities at Weald Heights.Providing the best possible care is of utmost importance to us and your valued review is much appreciated. We will ensure that your your lovely comments are passed on to our team. Thank you again.

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Care UK Locations in Kent (4)

Care UK Reviews in Kent (454)

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Weald Heights

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Invicta Court

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