Care UK in Kent | 4 Care Homes

Review of
Harrier Lodge
from Sandra B (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My father was transferred to Harrier Lodge from hospital as he needed end of life care. It was my family's decision in choosing Harrier Lodge as we were assured it had 24 hour nursing care, a requirement that the hospital said he needed.
Sadly, my father passed away after three weeks of entering Harrier

Lodge.
The whole experience here for my father and our family was abysmal, the end of life pain management was pretty non existent, my father needed to receive proper medication and a driver machine but they were unable to provide this in time before his death. Nursing care was inexperienced and only one nurse seemed to have any authority and knowledge.
This care home let my father down, he was made to feel that he was complaining incessantly and on two occasions his alarm alert buzzer was on the wall not by his side where it should have been.
Several staff were very patronising and we honestly don't believe they were fully aware of his medical needs. There was no compassion or dignity

Reply from Samantha Debenham, Reviews Team at Harrier LodgeWe are very sorry for your loss and would like to offer our sincere and heartfelt condolences to you and your family. We recognise how difficult this time must be and appreciate you taking the time to share your feedback regarding your father’s care at Harrier Lodge.

We are sorry to hear that you feel some aspects of his care did not meet expectations. Please be assured that your father’s comfort and wellbeing were always of great importance to us.

The safety and welfare of everyone in our care is our highest priority. We are sorry to learn of your concerns regarding call bell accessibility on two occasions. Matters such as this are taken very seriously, and we regret that your experience did not reflect the standards we aim to uphold. The importance of ensuring call bells are always accessible has been reinforced with the team.

Your feedback is very important to us, and we have taken it as an opportunity to further review our practices.
If you would like to discuss your father’s care in more detail, please be assured that the Home Manager would be happy to arrange to do this. Please do let us know.

With our deepest sympathies.

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Review of
Montfort Manor
from Guy M (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My father moved into Montfort Manor in December 2025 following a hospital admission and when it became clear he was struggling at home.
Given that trying up find a suitable care home place at short notice is very difficult my wife and I found Niki very welcoming and helpful in starting the process.

Once Dad moved in, all of the staff from reception and administration staff to the clinical staff have been so helpful and put dad at ease and made him feel welcome.
It's taking a bit of time for Dad to get accustomed to his new setting but the staff have made that process a lot easier.
The home itself is so well looked after, it is always clean and tidy and also smells nice.
I can't thank all of the team highly enough.

Reply from Niki Young, Reviews Team at Montfort ManorDear Guy
Thank you so much for your lovely review.
We are so pleased that Dad is settling into our home life, and we understand it is a big change for him, especially at short notice.
We are grateful for the comments about the home's environment and the way our team have made Dad feel so welcome. I will pass your lovely words to our team.
We look forward to continuing to support Dad and your family in the home.
Kind regards
Niki Young
Customer Relations Manager.
Montfort Manor Care Home

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Review of
Montfort Manor
from Anthony P (Respite Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

After having had a very poor after care experience with the NHS I dedcided on two weeks respite at Montfort Manor. I feel I have made the right choice. Staff are very efficient, kind and considerate to all the residents no matter what condition they have have. Accomodation, food and entertainment, excellent.

Living in a complex of self catering flats I am certainly recommending a stay here to boost morale, confidence and well being should it every be needed.

Reply from Niki Young, Reviews Team at Montfort ManorDear Anthony,
Thank you for taking the time to share your experience with us.
We are delighted that your stay with us was a positive one, especially after a difficult period with your care.
Your recommendation to others in the community is truly appreciated, and please know that you will always be welcome should you ever choose to stay with us again.
Ward regards
Niki Young
Customer Relations Manager at Montfort Manor

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Review of
Montfort Manor
from Nigel H (Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum always said she would never go in a care home. After 2 days she doesn't want to leave.

Reply from Niki Young, Reviews Team at Montfort ManorThank you so much for your lovely review.
We are so pleased that Mum feels this way about living at Montfort Manor.
Kind regards
Niki Young
Customer Relations Manager
Montfort Manor Care Home

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Review of
Invicta Court
from Michelle Z (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My mum has been at Invicta Court for 4 years, she is well looked after and gives us as a family peace of mind. It's very difficult when your loved one has Alzheimer's disease, the person you know doesn't exist anymore as you know them and it's very difficult. I looked after my mum for 18months and it

was difficult, it wasn't until she went to Invicta Court that I realised it was ok to not have my mum with me, she didn't like living with me she wasn't aware I was her daughter. When she first went to Invicta she thrived it was like having her back again, she was looked after so well, she was happy being there and the carers became her family. It was the best thing we could have done for our mum. She has no capacity now and has no mobility, but she's happy and that's is down to the carers and nurses at Invicta Court.

Reply from Jaime Jukes, Reviews Team at Invicta CourtHi Michelle, thank you so much for sharing this. We know how incredibly difficult the Alzheimerâ€™s journey can be, and weâ€™re truly honoured that Invicta Court has been able to support mum and bring your family peace of mind. Knowing she is happy and well cared for means everything and your kind words will mean so much to the whole team.

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Review of
Weald Heights
from P B (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

I moved my mother into Weald Heights in November 2025. The staff took a lot of time to make sure they understood her, particularly her likes and dislikes and her medication, before she moved in. She settled into the home very quickly and made friends easily. I am confident that staff know her well and

treat her with great kindness and empathy. She is happy in the home and says she feels secure and cosy there. I feel a huge sense of relief knowing that she is being well looked after. I visit regularly and I enjoy my visits because I can see how happy she is

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Review of
Montfort Manor
from Lea C (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Since moving into Montfort Manor, Mum is like a new person. She is happier than she has been in years. It is lovely to come and visit her and spend quality time with her, knowing she is being so well looked after. We are very impressed with all the activities that she takes part in.

Reply from Niki Young, Reviews Team at Montfort ManorDear Leigh
Many thanks for your wonderful review. I am so pleased that she is enjoying the activities we have and that she has become the leading 10-pin bowler within the home, even though she has only started playing since she arrived at Montfort.
We look forward to seeing you soon at the home.
Niki Young
CRM Montfort Manor Care Home

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Review of
Invicta Court
from Andy R (Friend of Resident) published on 6 January 2026 Submitted via Website • Report

Overall Experience

Beautifully equipped, purpose built building. The staff are extremely friendly and helpful. The facilities are excellent and they make genuine efforts to entertain and care for the residents. As good as it gets!

Reply from Jaime Jukes, Reviews Team at Invicta CourtHi Andy, thank you so much for your kind words and for taking the time to leave such a thoughtful review. Weâ€™re delighted to hear that youâ€™ve had such a positive experience with our home, facilities, andâ€”most importantlyâ€”our team. Creating a warm, engaging, and caring environment for our residents is at the heart of everything we do, so your feedback truly means a great deal to us. We really appreciate your support.

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Review of
Invicta Court
from M S (Friend of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

Sara, Jamie and the team
Visiting Invicta Court to see my friend is always a heartwarming experience. From the moment I walk through the doors, i'm greeted with genuine smiles and a welcoming atmosphere that instantly puts everyone at ease. The management and their teams go above and beyond to make

every visitor feel included, and it's clear that kindness and compassion are at the heart of everything they do.
The staff are caring, attentive, and committed to the wellbeing of the residents. You can see the bonds they build, treating each person with dignity and warmth. It's not just professional care; it's heartfelt support that makes Invicta Court feel like a real community.
Well Done everyone. It's reassuring to know my friend is surrounded by such kindness.

Reply from Jaime Jukes, Reviews Team at Invicta CourtThank you so much for taking the time to share such a thoughtful and heartfelt review, it truly means a great deal to the entire Invicta Court team. We're so pleased to hear that every visit feels welcoming and reassuring, and that the kindness and compassion of our team shines through. Creating a genuine sense of community where residents, friends, and visitors feel valued is incredibly important to us. Knowing that you feel confident your friend is surrounded by care, dignity, and warmth is the greatest compliment we could receive. Thank you again for your kind words and support

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Review of
Invicta Court
from Gavin W (Son of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

The team and facilities at Invicta Court have exceeded our expectations. We faced the unfortunate situation of my father being taken seriously ill and needed to arrange palliative care at short notice. Fortunately there was a space available and after a quick engagement process with Jaime and the

team, we were able to move Dad from the hospital into the care home. They have liaised brilliantly with both the hospital and hospice, and the staff give Dad the comfort, care and support he needs at this difficult time. The whole family knows that he is in good hands.

Reply from Jaime Jukes, Reviews Team at Invicta CourtHi Gavin, thank you so much for taking the time to share this thoughtful review. Weâ€™re truly grateful for your kind words.

It is our privilege to be able to support Dad and your family during such a difficult and emotional time. Iâ€™m glad we could make the transition from hospital as smooth as possible, and it means a great deal to know that you feel confident in the care and comfort he is receiving.

Your father is in very caring hands, and our whole team is committed to making sure he feels supported, safe and well looked after. Please donâ€™t hesitate to reach out to any member of the team if there is ever anything more we can do.

Sending warmest wishes to you and your family.

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Review of
Montfort Manor
from Anita P (Sister of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

On arriving, the friendly staff welcomed my husband and I. We were taken to my sisters room, and then we made our way back to the tea room.
Everyone we met were so nice and helpful. Thank you for looking after my sister. I have told about Monfort Manor to my friends. Outstanding all round.

Reply from Niki Young, Reviews Team at Montfort ManorDear Anita,
Your message really made us smile. Weâ€™re so pleased you and your husband felt welcome and enjoyed spending time with your sister. Thatâ€™s exactly what we want for every visitâ€”warm, relaxed and full of friendly faces.
Thank you for sharing Montfort Manor with your friends. It means the world to us when families feel happy enough to recommend us.
Weâ€™d love to see you again soon. If thereâ€™s ever anything we can do to make your visits even better, just let us know.
Warm regards
Niki Young
Customer Relations Manager
Montfort Manor

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Review of
Weald Heights
from Yvonne P (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Dad has been at Weald Heights for a year and is so happy there. Every staff member is kind, caring and professional. They make Dad feel valued, supported and safe. He is treated with great dignity and, given his dementia, is positively thriving. He enjoys visits to the café and devours the amazing homemade

cakes. He spent most summer afternoons sitting outside in the patio garden, enjoying interacting with family, other residents and visitors. The entertainments are very good. Dad particularly benefits from the one-to-one therapies. The staff have taken over Dad's medical care and appointments, but still involve the family in all medical discussions. Communication is excellent and they phone us immediately if there are any issues. Weald Heights has made us all feel part of its wider family, and the staff support all of us through their wonderful care for Dad and their great kindness to us. Congratulations to Maria and her team, and thank you to all of you. You are outstanding.

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Review of
Montfort Manor
from JANE W (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My mothers last 8 days of life in this care home were far from satisfactory and the family should not have experienced what we did. I would suggest they give their staff training in end of life care.
Prior to this there were a lot of staff changes and perhaps they should have more training before they

are able to deal with the residents.

Reply from Samantha Debenham, Reviews Team at Montfort ManorThank you for sharing your thoughts regarding Montfort Manor. We are sorry if this has been your experience.

Please accept our deepest condolences for the loss of your mother. All residents who reside in our home have made an impact to our community and your mother’s loss is felt deeply by us all.

We pride ourselves in providing high quality end-of-life care and support to all residents and their families as they navigate this difficult and heartbreaking time. We would like to assure you that our staff undergo a robust and thorough training process as part of their recruitment with Care UK, this includes in-depth training surrounding the end-of-life process. Furthermore, all staff are supported to maintain full competency with their training and skills throughout their tenure with us.

We would appreciate the opportunity to learn more about your experience and provide a more detailed response to your concerns. If you feel comfortable, please contact us via complimentsandcomplaints@careuk.com.

Once again, thank you for sharing your feedback regarding Montfort Manor. Your input is invaluable to us.

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Review of
Invicta Court
from Penney E (Friend of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

What a fantastic evening the Staff gave Residents, Family & Friends on Halloween night. A great quiz, fabulous decorations & food & drink we're provided for us all. Nothing is too much trouble for this beautiful Redidential Care Home. Thank you to all concerned. xx

Reply from Jaime Jukes, Reviews Team at Invicta CourtHi Penney, thank you so much for your lovely message. Weâ€™re delighted to hear that you enjoyed our Halloween evening! The team will be thrilled to know their efforts made the night so special for residents, families, and friends. Weâ€™re proud to create a home where nothing is too much trouble and moments like these can be shared together.

Thank you again for your kind words and for being part of our community.

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Review of
Weald Heights
from J M (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My dad came to Weald Heights in December 2024 and he was welcomed straight away. They knew his little quirks right from the beginning which was so reassuring to see. He was so well looked after right until the end. The whole team are so lovely, friendly, professional and it was a lovely environment

to come and visit him every weekend. Thank you to the whole team!

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Review of
Weald Heights
from M S (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Weald Heights since shortly after it opened, ie December 2017. Our family greatly appreciates the excellent care that has been given by the staff. We have always found the staff compassionate and approachable and they have been a tremendous support for both my mum and

our family.

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Review of
Weald Heights
from C W (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

As a family we are so pleased & grateful we decided that Weald Heights was the place for my Mother to spend her latter years .
She was very happy & contented during her time living there .
All the staff were so kind & caring , always smiling & happy to have a chat .
The care & kindness from everybody

was truly wonderful & I will always treasure her time there .

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Review of
Weald Heights
from Sarah M (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

The staff have been excellent in helping mum to settle. It has taken a long time and been a tough journey, but everyone at Weald Heights has been so supportive and caring. I feel that the staff really have good attention to detail, which makes all the difference. I do wish that there was more of a garden,

but the patio is a charming place to sit in the summer

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Review of
Weald Heights
from Paul C (Son of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Weald heights is an outstanding care home, care workers are fantastic, so kind and understanding, communication is very good, dad seems very happy in there. They have lots of activities which is highlighted in a very good newsletter. Well done to everyone working there, and thank you.

Reply from Amelia Moore, Reviews Team at Weald HeightsThank you so much for taking the time to share such a thoughtful review. We are delighted to hear that you are happy with the care at Weald Heights. Your kind words about our team's care, communication, activities and dedication will be shared with everyone - they will be thrilled to know their efforts make such a positive difference. We truly appreciate your comments.

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Review of
Weald Heights
from Marion F (Sister-in-law of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

We have over an hours journey to visit our sister in law who has been a resident for nearly six years, when we arrive we are always greeted with a warm smile from both the lovely receptionists, and also the coffee machine and cakes are very appreciated. As always our sister in law is perfectly dressed

and looks lovely, she was always very particular about her appearance and this is so nice to see, even with her dementia, we hopefully think she now and again feels it, this is down to the amazing staff in her care. Also a mention to the wonderful hairdresser. Weald Heights in our opinion is exceptional and the award they received confirms this.

Reply from Amelia Moore, Reviews Team at Weald HeightsThank you for taking the time to review Weald Heights. We are delighted that your experience with us is positive. Your kind words regarding our reception team, catering, hairdresser and care team will be conveyed to them all. Thank you again. We look forward to seeing you again soon.

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Care Homes Owned by Care UK in Kent

Care UK Locations in Kent (4)

Care UK Reviews in Kent (492)

Harrier Lodge

Montfort Manor

Montfort Manor

Montfort Manor

Invicta Court

Weald Heights

Montfort Manor

Invicta Court

Invicta Court

Invicta Court

Montfort Manor

Weald Heights

Montfort Manor

Invicta Court

Weald Heights

Weald Heights

Weald Heights

Weald Heights

Weald Heights

Weald Heights

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