Care Homes Owned by Care UK in Kent

My father has just been staying at Montfort Manor for a couple of weeks after having surgery. We had to find a care home at short notice, this was our first choice by a mile, and they pulled out all the stops to get a room available for him. Everyone at Montfort has been really welcoming, professional and supportive to all of us. It is such a nice place too, basically a hotel! Thank you so much for helping him recover, I know he is very grateful to you.

I continue to be impressed and very grateful for the care and concern shown by the care staff, administrative and support staff, to my mother. This has undoubtedly help her settle in smoothly. They are attentive listeners and respond in a timely and sensitive manner to resident and relative queriees and suggestions. The activities team, on site hairdresser, reception cafe constantly supplied with fresh and delightful food from the award winning chef and kitchen staff set high standards. They also.are important elements that encourage engagement with wider families and community groups e.g Dementia groups. The regular weekly visits from the GP provides crucial continuity of care which is so important to Mum. Thank you and keep up the great work.

I am invited to have my say on a monthly basis regarding dad's well being, and the nursing staff always ring me with any concerns.

The staff are proactive in spotting any potential difficulies and dealing with them to avoid any problems. I am always kept informed. They also listen and respond to my concerns so that my mother receives the best care possible.

Very good.

The staff at Weald Heights are a great team who are without exception wonderful - caring for a variety of differing needs with the same amount of attention and empathy. They are also very welcoming to families and visitors, ensuring that they also feel valued. Since my father moved in a year ago his needs have changed a great deal, and we have been overwhelmed by the support both he and we have received from the team in helping him transition from one phase to the next. The team monitor each resident carefully and adjust care accordingly. The entertainment team work incredibly hard at engaging residents in activities both indoors and outdoors, booking excellent entertainers and publishing a monthly guide to all events, whilst the kitchen produces lovely meals and wonderful cakes for the cafe. The ground staff maintain a beautiful and calm outdoor seating area which offers a great place to sit out during good weather.

Dad has been at Weald Heights for over 2 years now and couldn't be happier. He loves to laugh and all the staff join in with his antics every day while also giving him amazing care and loving cuddles! I really couldn't think of a better place for him to be.

My mum came to Firtree House after a period of time in hospital. The staff were brilliant with mum making her feel comfortable and part of the Firtree family. Despite her ever increasing mobility issues and personal care needs, nothing was too much trouble for my mum (or for us). Mum led a happy and safe life at Firtree. All we can do is thank the staff for their excellent care. The simple touches like a member of staff loaning Mum an iPad to play her favourite music meant so much to her and us.

We cannot thank the team enough for the support they have given to EJ but to us as well. It is such a warm safe and happy enviroment. We are confident that EJ is safe and well looked after, this gives us peace of mind. Thank you Invicta Court a real Care Home where residence are truely cared for.

My very elderly aunt was cared for in Firtree House for about 10 weeks, until she passed away at the end of June. She was treated with kindness, compassion and respect throughout her stay. All of the staff were brilliant with her and treated her with respect. I was kept up to date with her care plan and included in any decisions. I am so pleased her last few weeks were spent in comfort.

My Mum is happy and content at Weald Heights after more than 2 years of excellent care. She often points out how friendly all the staff are and tells me how good the food is. She enjoys the activities, especially the trips out, and the short walks the carers take her on. She loves stroking Lola, the Weald Heights dog, and meeting all the visiting pooches. The absolute highlight of her week is when musicians come in to entertain the residents. I visit her several times a week and the atmosphere is always calm and friendly, the staff are charming and the home is light, clean, sweet smelling and attractive. The small garden sitting area is full of colourful summer flowers, there are home made cakes and fruit with good coffee/tea in the cafe area and the home is decorated with vases and pots of pretty flowers. I know my Mum feels well cared for and safe. I usually find her happy, relaxed and busy which says it all. Thank you to everyone at Weald Heights.

We looked at many care homes before choosing Weald Heights. We realised their staff/client ratio was good, which means that whenever we visit, there are lots of happy people busy helping the residents. The staff really make it a warm and caring atmosphere, they seem to know all the residents by name and recognise the visiting family too. There are plenty of events organised to bring variety to Dad's days: music, exercise, games, cooking, art, visits to garden centers etc along with 2 of the local churches coming in every other Sunday to provide a church service. He's made many friends and regularly tells us how happy he is.

My mother has been in Weald Heights for two years. During this time the care has been exemplary. There are always staff available to help or to talk to and they are friendly and knowledgeable. The food is excellent and there is a good range of activities. Well done everyone.

My husband was hurriedly welcomed at Invicta Court care home several months ago when I was taken seriously ill. He was immediately made comfortable and his needs thoroughly assessed and acted upon. Now he is a permanent resident and has adapted well to the wonderful help and support from all the staff. Residents are helped and encouraged to take part in the many and various activities. We are so thankful and pleased with all aspects and respect that are shown to all residents and their families and friends.

Dad has been thriving since going to live at Invicta Court eight months ago. I've noticed how the staff genuinely care for the residents, treating them with dignity, warmth and kindness. Invicta Court truly feels like a home as the ambience is so lovely that you feel as if you are being enveloped in a big hug. There is a calm atmosphere, the home is spotlessly clean, and the décor and gardens are thoughtfully designed and well maintained. The people working at Invicta Court feel like our extended family as Dad is so very well looked after, and they've been incredibly supportive of our family while we've been navigating this new chapter in life of Dad living in care. I can see that Dad is safe, content and engaged at Invicta Court, and I couldn't be more grateful. The feeling of being able to trust a care home to truly care for your loved one is golden.

Sarah

I have given a poor ranking for value for money as I do not believe anyone should have their carefully accumulated life savings eaten up in end of life care. Bring on legalised assisted dying! I do not intend to end my life in such a home, however good the care!

Joan has settled well into Weald Heights. The staff (nursing, care assistance, catering and administration staff have been really kind and supportive of Joan. We live in a different country so every month my husband gets an update regarding Joan. All the staff are very pleasant and caring and go the extra mile.

I have been coming here since August 2022 when we brought my aunt into the Weald Heights Care Home. I have found the care and friendliness of the staff and management excellent. They have been very good. I have received updates monthly, and if there are any worries or things that need to be done, I have been emailed so I can reply as I live overseas. Many thanks.

My mother has been a resident at Weald Heights for nearly six years. Over time, her needs have changed, but have always been met by the wonderful care staff. It is a pleasure to visit and see how the home works to care so well for the residents, and to be greeted by familiar faces. I am very grateful that my mother has a home at Weald Heights.