Care UK in Gloucestershire | 4 Care Homes

Review of
The Hollies
from Kathy F (Daughter-in-law of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

Basically have taken all her money and now it has run out, they will not keep her on Government funded support. Care UK are an absolute joke. Telephone call to the Regional Director took 6 weeks to get a response from her. They give no update on residents condition. The Hollies when it was

run by other owners was good Care UK are terrible all they want is to keep their shareholders happy.

Reply from Samantha Debenham, Reviews Team at The Hollies

Thank you for sharing your thoughts regarding The Hollies. We are sorry if this has been your experience.
We proudly took over leadership of The Hollies at the beginning of September, and we have…read more

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Review of
Holly Oak
from Jill N (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

My mum came into the home in June 2025 for, originally, a few weeks respite care but ended up staying for just over a month. We moved mum to another home that was closer to us and a smaller amount of residents otherwise mum would have stayed here.
The care mum received from the staff was brilliant.

They were attentive, personal and genuine. They would engage with mum on her level, sit and chat with her or play music to her, try to get her involved with activities and encourage her to eat with others.
If your loved one is in need of specialist dementia care I would recommend Holly Oaks.

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Review of
Sandfields
from Rachel W (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report

Overall Experience

Thank you to the whole team at Sandfields for providing excellent care during my mum's respite stay. She has been safe, happy and healthy during her time with you.
On her return home, she had nothing but the highest praise for the meals, company and kindness of all the Sandfields staff without exception.

She was also able to maintain her independence whilst she was with you, using the garden and cafe when she chose to.
We look forward to keeping in touch with you in the future.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you very much for the review you have sent. We are delighted to read your positive comments and hear that your mum had a good experience with us. We will definitely be keeping in touch in the…read more

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Review of
Sandfields
from Cheryl P (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

Exceptional Care and Compassion.
Our family is incredibly grateful for the outstanding care our mother received during her final week at Sandfields Care Home.
From the moment she arrived, the team showed genuine warmth, professionalism and respect; not only to our mother, but to us as a family. It

made an extremely difficult time more bearable, knowing she was in such capable and compassionate hands.
One member of staff, in particular, stood out - our mother's primary nurse. Her empathy, gentleness and constant support were far beyond anything we could have hoped for. She treated our mother with true dignity and provided comfort and reassurance to our entire family. Her approach clearly inspired those around her, as the same level of care was evident across the team.
We also want to acknowledge a senior team member whose thoughtful words during a particularly challenging moment brought great peace of mind.
We will always be thankful for the kindness we received.

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you for your wonderful feedback on behalf of you and your family at such a difficult time. We appreciate your heartfelt words regarding our team here at Sandfields. We will certainly be passing…read more

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Review of
Scarlet House
from J V (Resident) published on 26 July 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful in every way!

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Review of
Holly Oak
from D C (Friend of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

Our friend moved across from The Hollies about 6 months ago and the move has been incredibly successful. She loves the access to outdoor safe and secure areas and the tremendous range of activities. We were pleased with the levl of care in The Hollies, but Holly Oak even surpasses that. The level of

staffing seems very high and we get great communication about our friend who we look after. If you can afford it, this is the best!

Reply from Joanne Webb, Administrator at Holly Oak

Thank you for your lovely kind words. Your review means so much.

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Review of
Holly Oak
from Tracey S (Daughter of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

I have found the care of my father at Holly Oak to be excellent. My father has quite significant care needs and in addition he presents one or two extra challenges for the carers. However, they always deal with his needs and the challenges he presents with the utmost care and professionalism.

In

addition, my mother, who now lives alone, has needed support on numerous occasions. This is where the care at Holly Oak has gone above and beyond anything I could reasonably have expected. They have continuously provided support for my mother too when she visits my father and is in need of emotional support.

You would quite reasonably expect their care to be limited to their residents. However, this is not the case, they also consider the wider impacts to the residents family and loves ones and provide support where needed.

I would thoroughly recommend Holly Oak to anyone who has a loved some suffering from dementia. The care is second to none.

Reply from Joanne Webb, Administrator at Holly Oak

Thank you for you lovely kind words, We love having you Father with us at Holly Oak Dementia Care Home.

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Review of
Scarlet House
from D M (Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

Fantastic care.
Fantastic place.
Fantastic people.

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Review of
Holly Oak
from Mark R (Son of Resident) published on 30 June 2025 Submitted via Website • Report

Overall Experience

We have placed Mum for respite care at Hollyoaks on several occasions and have been very impressed by the care she recieves.The staff and facilities are top notch and they are always welcoming to us.We hope to continue with them for as long as we can.Highly recommended.

Reply from Joanne Webb, Administrator at Holly Oak

Thank you for your lovely kind words. We love love having Mum stay with us at Holly Oak Dementia Care Home

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Review of
Holly Oak
from L G (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

Mum moved into Holly Oaks in December 2024, after dad died mum seemed to go down hill health wise and was also diagnosed with alzheimer/dementia, at home she had carers but for mum this didn't work so well, she was forgetting to eat and drink and lost a lot of weight.
As a family and discussion with

mum she moved into Holly Oaks.
It was the best decision we all made, since being a resident mum has gained weight, most of her medication has been stopped, she now no longer takes medication for her diabetes. Healthy regular well balanced home cooked meals have helped.
Holly Oaks carers are so amazing with mum, the carers work with what mum wants/needs, not what they think she needs.
Lots of activities if she wants to join in, also trips out.
All the staff are are so friendly, always helpful and nothing seems to much trouble for them.
Best thing for us as a family, mum is very happy and contented, we know she is safe and well looked after 24hrs a day.

Reply from Joanne Webb, Administrator at Holly Oak

Thank you so much for such a positive review. We really appreciate your kind comments and they will be passed on to the staff

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Review of
The Hollies
from Soraya G (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I have no negatives about The Hollies. Very kind and caring, easy to talk to, and they listen to what you have to say. Beautiful setting, excellent food, rooms and staff, especially the carers and nurses, are very caring, happy and do a wonderful job. Highly Recommend. 5 stars.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for such a positive review. We really appreciate your kind comments and they will be passed on to the staff

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Review of
The Hollies
from Stefan C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report

Overall Experience

From the initial meeting with The Hollies to discuss the needs and care for our mum, to her passing, I cannot praise the staff enough.
The level of care and understanding was outstanding, any issues, i.e. medical care etc., were explained on every occasion, all the staff were friendly and made time

to talk to you. We cannot give enough praise to The Hollies.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for such a positive review. It was an honour to have had the opportunity to care for your mum at this stage in her life. She was a lovely woman who is missed by us all. I will pass on your…read more

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Review of
Sandfields
from Angela A (Friend of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

I had been visiting a former client of mine whom I attended in support in the community they moved into Sandfields where I would still come in and visit and found all staff very welcoming and friendly and also very caring meeting individuals care needs the home is also very clean no stale odours always

fresh moving on another one of my clients needed to move into a home and felt confident in recommending Sandfields that the family as well as my client would be happy to live here so they moved in and every time I visit they tell me they are happy and the food is good and again all staff are friendly and helpful and they love their room which is equipped well and was able to bring a few items from home laundry wise items do get lost but asked if I could look in lost property and items found today I've noticed the activities are well planned for everyone to attend and understand the mini bus is up and running for small trips happy residents happy families would continue to recommend

Reply from Virginia Peachey, Reviews Team at Sandfields

Thank you so much for taking the time to leave a review for Sandfields and also for your very kind comments, they are much appreciated.

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Review of
The Hollies
from Richard U (Nephew of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

My nonagenarian uncle was admitted to The Hollies, two years ago. He is mentally and physically well for his age, but requires round the clock, 24/7 medical & nursing attention. In all functions of the care home the level of care & management have been amazing; the nursing staff give day in day out

cheerful, professional and consistent high standards of care. The decision making and service levels with various medical emergencies have been spot on. The management of the his residency and evolving care needs have been exceptional from day one. It is one of the very best Care Homes I have seen. A testament to what is possible by a group of professional carers. I fully recommend it.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your wonderful review. We are enjoying having your Uncle as part of our Hollies family and it truly is an honour to care for him at this stage in his life and we are so pleased…read more

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Review of
The Hollies
from Julie T (Next of Kin) published on 1 May 2025 Submitted via Website • Report

Overall Experience

The Hollies has a lovely feel. Nice facilities. Friendly staff. Excellent nursing and good activities. I have found communication good. Staff treat each resident as an individual & cater for their individual likes/dislikes etc.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your review and kind words. We work hard to maintain an exceptional standard through all departments in the home to ensure that our residents receive the best possible care in every way…read more

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Review of
The Hollies
from Martin L (Son of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at the Hollies for about four months and if she had any complaints I would certainly hear about them, as we speak very regularly and she is not shy of giving her opinions. Altogether, I have been very impressed. Her room and the shared quarters are kept extremely clean; the

staff are kind and efficient; and there are all sorts of entertainments, including painting and craftwork, for her to get involved in - and regular concerts, which she loves. I could also mention a number of personal touches - which I won't as they are very much excessive to requirements. In short, she is enjoying her time there. Lucky mum. I hope I live somewhere similar when the time comes.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you for your kind words about our home. We strive to provide a 5 star service and it is wonderful to hear that our efforts have not gone unnoticed and that both you and your mum are so happy for…read more

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Review of
The Hollies
from Annie D (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

Having your mother want to give up her beautiful home to go into a care home made me the saddest and helpless daughter to my mum and I felt I had let her down . Being disabled myself I was unable to care for her but I did try . After many months of crying feeling lonely it was her decision and hers

alone to go into a care home . We tried respite at another home but after visiting The Hollies my sister and I did not even tell her we had visited I prayed we could get her in there but felt helpless It was the manager and her social worker who arranged it . The administrator did all the paperwork and she was given a place she now calls home . There is nothing I can fault at The Hollies and to see her smile again and her fitness levels are so much better . To sum up the 5star care home My mother now calls her home is such a relief to me . I love the staff like family and thank them for all they do for her . So so grateful all xxxxx.

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your review. We so enjoy having your mum here with us and she has become such a huge part of our Hollies family. She often makes us laugh and has built solid friendships with…read more

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Review of
The Hollies
from Jesse Rene C (Son of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

This is a very nice care home where my mother has been well looked after for over a year now. She suffers from Dementia and is also unable to walk following an accident where she shattered her femur.
The staff are all very efficient and friendly and the facilities are second to none. The place does

not smell of urine which afflicts many other care homes.
Recommended

Reply from Chloe Ebbs, Administrator at The Hollies

Thank you so much for your review. I will pass your kind comments on to our staff :)

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Review of
Scarlet House
from R J (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

Our Dad was at Scarlet House for around 8 months before his recent passing. From the start, the staff were unfailingly patient and kind, and dealt with his dementia expertly. His passing was so gentle and dignified and we will be forever grateful to them. Lovely people!

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Review of
Scarlet House
from Claire J (Daughter of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

My father moved into Scarlet House in August last year, and died this weekend. For the entire time he lived there, he was treated with the most incredible compassion and care by every member of staff. He had dementia so couldn't remember very much, but he always remembered how nice the food is and how

lovely the staff are! Through this last week when he entered his final days, I have been overwhelmed by the dignity that he has been treated with. He has had the most dignified death I could possibly have imagined or wished for. My family are so grateful that we found Scarlet House. It has exceeded all my expectations of residential care. Thank you everyone!

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Care Homes Owned by Care UK in Gloucestershire

Care UK Locations in Gloucestershire (4)

Care UK Reviews in Gloucestershire (463)

The Hollies

Holly Oak

Sandfields

Sandfields

Scarlet House

Holly Oak

Holly Oak

Scarlet House

Holly Oak

Holly Oak

The Hollies

The Hollies

Sandfields

The Hollies

The Hollies

The Hollies

The Hollies

The Hollies

Scarlet House

Scarlet House

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