Care Homes Owned by Care UK in Durham

My husband suffered a stroke and therefore could not walk, on his release from hospital he went to stay at Ventress Hall and spent last 4 months there. The manager ans staff have been amazing with the care he has received and the food was excellent as well. The care and Home offer excellent facilities and would highly recommend. Big Thankyou to all of the team can't thank you enough as this has been a hard journey and you have helped with all of his progress.

We as a family have never had any experience of care homes before but I honestly cannot recommend this home enough I'm blown away by the staff the are fantastic

I would without hesitation recommend Durham Gate to any relative looking at care homes.

As a visitor to the care home, I found it to be very nice, welcoming and a comfortable place. The atmosphere was pleasant and reassuring from the moment I arrived. The staff were courteous kind and friendly and made me feel welcome throughout my visit. It was clear that they cared about the residents and took pride in their work. Overall my experience was very positive, leaving with a good impression of the care home.

Durhamgate Home is excellent, staff are very friendly and always approachable by residents and family. Reception staff are always very welcoming. If I have had a query I ask a member of staff or management and they always answer confidentially regarding the resident.

I would absolutely recommend Durham Gate if you looking for care for a loved one .

This beautiful home is a pleasure to visit and the staff are polite, professional and friendly.

It really is a home from home.

It is not how anyone wants to end up but I certainly feel that Dad is safe and secure within the home and he is enjoying it as much as he can. Overall Very Happy.

The care and nursing team looked after my mum at the end of her life. She was treated with care and compassion, as were were. They ensured a peaceful and dignified end, which was my greatest wish. I was with her to the end with the help of the nursing staff, who ensured that I ad the family had food and drink and a place to sleep, while not leaving mum. The staff were kind and gentle with mum and I couldn't have asked for better service. My stepfather is very grateful for the care. Thank you.

Obviously, my opinion is based on my healthcare knowledge, and personal interest in the welfare of my aged mother who is resident at DurhamGate care home. I cannot emphasise enough the impact of staff shortages which have a detrimental effect on residents' wellbeing on a day to day basis. The carers themselves are not able to spend quality time with individuals in the home. In my opinion when there are staff shortages, mistakes will be made and staff will get despondent at the amount of pressure they are under. I am aware that the recruitment side of the business of carers is very demanding, however DurhamGate has some fantastic caring staff on board... it would be shame to lose them

My mum was made to feel welcome at Durham Gate. The whole team were excellent in every way. We were reassured at the start that they would be able to manage her end of life care in the home . This was demonstrated perfectly when the time came and my mum was cared for with dignity and respect right to the end. I would have no hesitation in recommending Durham Gate.

They ensure her dignity is preserved and her personal care we are so thankful for everything

My Aunt has settled well into life at Kings Court.

A great care home with very professional and careing staff giving my grandad the best of care possible to his needs i can not thank the carehome enough they have great activitys on for all the residants

The improvement of my grandad since he has become a resident is for nominal he has went from been unable to stand , feed him self , talk , weight loss , and lack of hygiene from a previous care home to been able to say words , stand , eat on his own and has gained weight all within a month of been here , the staff are lovely, caring, and are genuinely interested in residence wellbeing and safety , would definitely recommend

From the time my wife arrived her mood and body language changed. She relaxed and became positive. This was because she was made to feel welcome. The staff have been professional, conscientious and caring. They get things done promptly, this has enabled my wife to settle quickly, and also there are many activities and areas to relaxed. My wife is lively and commutative, so her days are full of interest in order to please her, no stone is unturned. I am extremely grateful and relieved that my wife is so content.

Overall very happy with the care our mother received. Couple small issues but soon rectified. Home was warm, clean and smelt pleasant not like some others I've been in. The care our mother received towards the end was excellent and the food trays we received. Those last 2 days was a surprise and a lovely touch.

The chief had rang in the morning sick. The residents had pizzas and chips for lunch. There was general chaos as staff numbers were low. There weren't enough chips for Mam, and her pizza was cold by the time the staff were able to serve her in her room. I felt for the staff who, without a manager or deputy, had to resolve the situation. They did well and were cheerful about this. However totally unacceptable for staff & residents.

Our mam really enjoyed her stay at The Kings Court, her first few nights were a bit hard but the staff were great with her really made her feel safe and at ease which is what she needed. Would have loved her to carry on staying there as she had made some lovely friends but sadly they had no availability and we really needed it quite quickly.