Care UK in Durham | 4 Care Homes

Review of
Ventress Hall
from S S (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first

person we had contact with to the last are a credit to Ventress Hall.

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Review of
Stanley Park
from David H (Son of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

My mother was in this care home for over 8 years and I cannot think of a better place for her to have been looked after.
All the staff both past and present showed true professionalism irrespective of their tasks.
I always found the carehome to be very welcoming on all of my visits.

Reply from Holly Cole, Reviews Team at Stanley Park

Hi David, thank you very much for taking the time to leave us feedback about your experience.
At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review of
Kings Court
from Joyce M (Sister of Resident) published on 13 June 2025

Submitted via Website • Report

Overall Experience

My sister and I had been concerned about our brother's mental health when, twice in one week, he got lost so we knew we had to take action in finding him a place where he'd be safe and given the proper care which we were unable to offer.
After two recommendations from friends we got in touch and

were immediately welcomed. I was impressed with the decor and high level of cleanliness but also, during a meeting with the manageress, I was asked many relevant questions that showed the care he got would be very much personalised.

Walking around the home I noticed that not only the residents had a general air of being happy and content .. the staff were also smiling as they worked. We are simply delighted our brother is being cared for so very well and even more delighted the level of care is outstanding. And the food ... out of this world! We are able to visit any time we like and have told our brother it's so nice he might just find us living there too. Five Stars plus!

Reply from Hannah Story, Reviews Team at Kings Court

Hi Joyce, thank you very much for taking the time to leave us feedback about your experience.We're truly touched to hear how welcome you felt from the very beginning. It's wonderful to know that both the team and surroundings made such a positive impression, and we're thrilled your experience with us has brought your family peace of mind. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team

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Review of
Kings Court
from Y T (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

The 3wks that my mam has been in for respite in Kings Court most of the time mam has been happy and the staff gave been good with her. Like everyone mam has good days and bad but the staff have tried to encourage her 2 join invite the activities she can do and also for going down to the restaurant.

Mam does sometimes likes to spend time on her own and if this what she wants at time the staff are ok with that. While we have visited her we have been made welcomed and offered tea,coffee etc with mam.
After mams operation mam might have to go into a home and if possible we would like her to go back in there.

Reply from Holly Cole, Reviews Team at Kings Court

Hi, thank you for taking the time to leave us feedback about your experience.

At Kings Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.

Thank you for your time, and kind words.

Many thanks the Care UK team

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Review of
Church View
from L N (Daughter of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Mam has been in Church View for 10 months now. Her care has been outstanding in all aspects. The staff also provide the family with care and compassion which is much appreciated. I used to work as a community nurse, for people with dementia and this is one of the nicest care homes I have been in.

Reply from Hannah Story, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. We're delighted to hear that your mam is receiving outstanding care at Church View and that you and your family feel supported too. Coming from someone with experience in dementia care, your feedback means a great deal to us. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Church View
from J D (Wife of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Well run care home. Management and staff excellent . My husband enjoyed his time and was very well looked after . All of the areas are spotless and welcoming. Food appeared well presented and activities were well executed

Reply from Hannah Story, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that your husband enjoyed his time with us and felt well looked after. It's lovely to know you found the home spotless and welcoming. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Church View
from A M (Husband of Resident) assisted by family/friend published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Excellent, staff very helpful.

Reply from Hannah Story, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Kings Court
from Jilly S (Daughter of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

A year ago I would have said that you couldn't improve on perfection. But fast forward 12 months and it has been wonderful to see how new management haven't let the grass grow under their feet and have constantly strived to find new ways of making KC a thriving hub of activity that includes and involves

everyone from residents to staff to family and community.
The Men's Den is a fantastic initiative for example. Also the new in home shop which is such a lovely thought to enable residents to feel able to buy things without going into town.
With the home at near full occupancy at the moment there is a lively buzz to the lounge area and the - sometimes maligned in other homes- set up of the circle of chairs works wonderfully with residents and famijy far more able and willing to socialise and see each other.
2 years into MILs residency and we still have that wonderful feeling of knowing everything is under control, she is safe, cared for and happy.
We couldn't ask for more.

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Review of
Church View
from M K (Daughter of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

As a daughter, I found it very difficult to place Mam into a care home but as her condition deteriorated, Mam needed 24hr care. All staff welcomed Mam with kindness and compassion, which has continued to this present day. If I have any concerns or worries, they are dealt with immediately. This is very

reassuring. She is cared for with compassion and empathy at all times. All members of staff feel like an extended family to us. Church View is a well run care home by an efficient management team. Thanks to all of you.

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Review of
Church View
from T M (Friend of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Very friendly staff always helpful, home very clean and inviting, nothing is ever a problem, my friend was always happy and spoke highly of the staff.

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Review of
Church View
from John R (Husband of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

The great aspect of home is the staff who are forever friendly, approachable, and the duties are carried out efficiently with empathy and alacrity.

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Review of
Church View
from A D (Husband of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with my wife's treatment and how well she is looked after.

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Review of
Church View
from Alison B (Daughter-in-law of Resident) published on 13 May 2025

Submitted via Website • Report

Overall Experience

In appearance, Church View almost resembles a Travel Lodge style. It has well appointed rooms, is clean and tidy, with a mature garden area and plenty of space to park. The staff are very friendly and each resident receives a high level of care. Residents are listened to and treated with respect at

all times. There are always fun things to do. As well as holding fund raising fetes, there are many activities for the residents and their families, if they wish, to participate in. If crafts are your thing, or you like a bit of gardening, you can join in whenever you like. If you need a bit of exercise, then the armchair workouts to music are fun. Or if you want to do something less energetic, maybe bingo or fun quizzes are right up your street. If you just want to relax, you're welcome to rest in your room or sit in the spacious lounge. There is a variety of good quality food on offer too.

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Review of
Church View
from G B (Son of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience

My mother was taken into Church View after a fall which resulted in a broken shoulder. She had also developed a urinary Tract infection and needed recuperation and rehabilitation following a stay in hospital.
Initially I was apprehensive about her going into a care home but church view was such a

welcoming and pleasant environment it put my mind at ease. The staff are excellent and the home is well managed. There is a friendly atmosphere and there's always something going on for the residents to do. My mother settled in quite quickly and was happy to be there which was a weigh off our mind. Im pleased she is in such a good care home and its reassuring to know that she is safe and well looked after.

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Review of
Ventress Hall
from Julie C (Daughter of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

all the staff at Ventress Hall went above and beyond to care for our Mam . They gave her support and met all of her needs she required and more to a very high standard. We were welcomed and supported as a family by all of the staff. We definitely chose the best place for our mam .
Ventress Hall was

clean,tidy and well maintained. I would highly recommend this care home for your loved ones.

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Review of
Church View
from Tom R (Son of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Mother came to the care home recently from living independently. The process was carried out in a professional, caring way with minimal stress for her and the family.This level of care has continued from excellent staff in the well designed and maintained home. Particularly impressive is the level of

cleanliness and the activity programme for the residents. I would strongly recommend the care home.

Reply from Hannah Story, Reviews Team at Church View

thank you very much for taking the time to leave us feedback about your experience. We're so pleased to hear that your mother's transition into Church View was a smooth and positive one. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Church View
from DAMIAN A (Son of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience

My mother receives the care and attention she requires by a team of very dedicated staff who go above and beyond to care for my mother with dignity care and compassion, I find if I have any queries regarding my mother they are answered promptly and efficiently by members of staff, it was a very hard

decision for me personally to place my mother into a care home and after visiting a few others in the area I find I took the right decision, I am very comfortable leaving my mother knowing she receives the care and attention she requires.

Reply from Hannah Story, Reviews Team at Church View

thank you very much for taking the time to leave us feedback about your experience. At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Church View
from Cliff R (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

It's approaching 2 years for our mother as a resident, and she has had consistently excellent care from an amazing team of carers. She participates in most of the daily activities and loves having her hair and nails done every week. As a family, we were hesitant at the prospect of our mother becoming

a resident, but she quickly settled in and thoroughly enjoys her life. We believe her life has been extended due to the exceptional care she receives, and we and our family are greatly comforted in the knowledge she is very happy and so well cared for by an amazing team. The Care Home is well maintained, incredibly clean, and the food is excellent quality.

Reply from Hannah Story, Reviews Team at Church View

Thank you very much for taking the time to leave us feedback about your experience. It's wonderful to hear how well she has settled in and how much she enjoys participating in the daily activities, along with her regular hair and nail treatments! At Church View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Stanley Park
from J W (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

The home has had a recent refurbishment, excellent care I couldn't be happier and would highly recommend to anyone. Any concerns dealt with immediately as the management team are very approachable. The staff are compassionate and dedicated providing the best possible care for residents, from walk in

you feel the warm and welcoming atmosphere that has been created,facilities clean and well maintained and designed with residents comfort in mind

Reply from Hannah Story, Reviews Team at Stanley Park

Thank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear that youve had such a positive experience at our home, especially after the recent refurbishment. At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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Review of
Ventress Hall
from P T (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal possessions

and keeping it very clean. I also appreciated the little things like a welcome basket of toiletries on mums arrival. It's a sad time for family made better by a smile and a chat from the staff.

Reply from Hannah Story, Reviews Team at Ventress Hall

thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that the care and attention your mum is receiving has made a positive impact. At Ventress Hall Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team

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