Care UK in Durham | 3 Care Homes

Review of
Stanley Park
from Ray H (Husband of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

From the time my wife arrived her mood and body language changed. She relaxed and became positive. This was because she was made to feel welcome. The staff have been professional, conscientious and caring. They get things done promptly, this has enabled my wife to settle quickly, and also there are

many activities and areas to relaxed. My wife is lively and commutative, so her days are full of interest in order to please her, no stone is unturned. I am extremely grateful and relieved that my wife is so content.

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Review of
Stanley Park
from J K (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall very happy with the care our mother received. Couple small issues but soon rectified. Home was warm, clean and smelt pleasant not like some others I've been in. The care our mother received towards the end was excellent and the food trays we received. Those last 2 days was a surprise and a lovely

touch.

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Review of
Stanley Park
from Teresa D (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

The chief had rang in the morning sick. The residents had pizzas and chips for lunch. There was general chaos as staff numbers were low. There weren't enough chips for Mam, and her pizza was cold by the time the staff were able to serve her in her room. I felt for the staff who, without a manager or

deputy, had to resolve the situation. They did well and were cheerful about this. However totally unacceptable for staff & residents.

Reply from Samantha Debenham, Reviews Team at Stanley Park

Thank you for taking the time to share your feedback regarding Stanley Park. We are very sorry to hear about the disruption to service during your visit and fully acknowledge that the experience you…read more

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Review of
Kings Court
from D L (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

Our mam really enjoyed her stay at The Kings Court, her first few nights were a bit hard but the staff were great with her really made her feel safe and at ease which is what she needed. Would have loved her to carry on staying there as she had made some lovely friends but sadly they had no availability

and we really needed it quite quickly.

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Review of
Kings Court
from A M (Friend of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

Fantastic staff, so friendly and like having family members caring doe our loved one. It's nice to see the home getting updated and decorated however the lounge area could do with being regularly monitored i.e cleaned and tidied. Also if it is possible to have air fresheners dotted around the home as

some walk areas can be quite pointiont (around the office and near the lift/snug area).

Reply from Samantha Debenham, Reviews Team at Kings Court

Thank you for sharing your thoughts regarding Kings Court. Your kind words regarding our staff are greatly appreciated. Our Housekeeping Team always does their best to maintain cleanliness and comfort…read more

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Review of
Stanley Park
from Dawn H (Daughter-in-law of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

The manager Andrew is very welcoming the staff are lovely they go above and beyond to help The activities they do with the residents are amazing they love the singers coming in The home is immaculate rooms are decorated beautifully meals are good I would recommend Stanley park as I am happy that

my mother in law is happy in home gives me peace of mind xx

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Review of
Stanley Park
from Paul H (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I am the son of a resident that is in Stanley Park. Mams transfer was done quickly. Staff are always polite and friendly. The home is amazing. Always have some entertainment on every week. We have no problems. I would highly recommend Stanley Park to anybody. My mam loves the home.

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Review of
Stanley Park
from C C (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Staff are amazing there go above and beyond. The help and support is out standing. Very clean and tidy. Always things on for residents to do and join in and enjoy always having a dance. Residents are well looked after and fed

Reply from Hannah Story, Reviews Team at Stanley Park

Hi, thank you very much for taking the time to leave us feedback about your experience.

Weâ€™re so pleased to hear youâ€™ve found the home clean, welcoming, and full of activities for residents to…read more

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Review of
Kings Court
from C B (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

My mam went into Kings Court in May 25 initially for three weeks respite before going into hospital for an operation, the care mam ger there was excellent and mam settled straight away, with the staff even moving mam to a bigger room to meet her needs, after the opp it became obvious mam could not go

back to her own home to look after herself, the family didn't hesitate to see if mam could go back to Kings Court, when mam returned the staff made mam so welcome. Again, the day care mam gets there is second to none, and the staff and management there are so patient and understanding of mams needs and on 30th July the put on an amazing afternoon tea for mam's 92nd birthday inviting all her family to attend, there is plenty of activities for those who want to take part, Kings Court is a lovely place where. I would highly recommend to anyone needing 24/7 care.

Reply from Hannah Story, Reviews Team at Kings Court

Hi, thank you very much for taking the time to leave us feedback about your experience.

Weâ€™re delighted to hear how well she settled into Kings Court and that the team were able to support her…read more

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Review of
Ventress Hall
from S S (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first

person we had contact with to the last are a credit to Ventress Hall.

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Review of
Stanley Park
from David H (Son of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My mother was in this care home for over 8 years and I cannot think of a better place for her to have been looked after.
All the staff both past and present showed true professionalism irrespective of their tasks.
I always found the carehome to be very welcoming on all of my visits.

Reply from Holly Cole, Reviews Team at Stanley Park

Hi David, thank you very much for taking the time to leave us feedback about your experience.
At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear…read more

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Review of
Kings Court
from Joyce M (Sister of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My sister and I had been concerned about our brother's mental health when, twice in one week, he got lost so we knew we had to take action in finding him a place where he'd be safe and given the proper care which we were unable to offer.
After two recommendations from friends we got in touch and

were immediately welcomed. I was impressed with the decor and high level of cleanliness but also, during a meeting with the manageress, I was asked many relevant questions that showed the care he got would be very much personalised.

Walking around the home I noticed that not only the residents had a general air of being happy and content .. the staff were also smiling as they worked. We are simply delighted our brother is being cared for so very well and even more delighted the level of care is outstanding. And the food ... out of this world! We are able to visit any time we like and have told our brother it's so nice he might just find us living there too. Five Stars plus!

Reply from Hannah Story, Reviews Team at Kings Court

Hi Joyce, thank you very much for taking the time to leave us feedback about your experience.We're truly touched to hear how welcome you felt from the very beginning. It's wonderful to know that both…read more

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Review of
Kings Court
from Y T (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

The 3wks that my mam has been in for respite in Kings Court most of the time mam has been happy and the staff gave been good with her. Like everyone mam has good days and bad but the staff have tried to encourage her 2 join invite the activities she can do and also for going down to the restaurant.

Mam does sometimes likes to spend time on her own and if this what she wants at time the staff are ok with that. While we have visited her we have been made welcomed and offered tea,coffee etc with mam.
After mams operation mam might have to go into a home and if possible we would like her to go back in there.

Reply from Holly Cole, Reviews Team at Kings Court

Hi, thank you for taking the time to leave us feedback about your experience.

At Kings Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we…read more

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Review of
Kings Court
from Jilly S (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

A year ago I would have said that you couldn't improve on perfection. But fast forward 12 months and it has been wonderful to see how new management haven't let the grass grow under their feet and have constantly strived to find new ways of making KC a thriving hub of activity that includes and involves

everyone from residents to staff to family and community.
The Men's Den is a fantastic initiative for example. Also the new in home shop which is such a lovely thought to enable residents to feel able to buy things without going into town.
With the home at near full occupancy at the moment there is a lively buzz to the lounge area and the - sometimes maligned in other homes- set up of the circle of chairs works wonderfully with residents and famijy far more able and willing to socialise and see each other.
2 years into MILs residency and we still have that wonderful feeling of knowing everything is under control, she is safe, cared for and happy.
We couldn't ask for more.

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Review of
Ventress Hall
from Julie C (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

all the staff at Ventress Hall went above and beyond to care for our Mam . They gave her support and met all of her needs she required and more to a very high standard. We were welcomed and supported as a family by all of the staff. We definitely chose the best place for our mam .
Ventress Hall was

clean,tidy and well maintained. I would highly recommend this care home for your loved ones.

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Review of
Stanley Park
from J W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

The home has had a recent refurbishment, excellent care I couldn't be happier and would highly recommend to anyone. Any concerns dealt with immediately as the management team are very approachable. The staff are compassionate and dedicated providing the best possible care for residents, from walk in

you feel the warm and welcoming atmosphere that has been created,facilities clean and well maintained and designed with residents comfort in mind

Reply from Hannah Story, Reviews Team at Stanley Park

Thank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear that youve had such a positive experience at our home, especially after the recent…read more

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Review of
Ventress Hall
from P T (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report

Overall Experience

I aways promised mum I wouldn't let her go into a care home but I realise now that if you need 24 hour care she's in the best possible place. The Staff seem Very caring and are always cheerful despite being very busy. They also made her room more like home by putting up her pictures and personal possessions

and keeping it very clean. I also appreciated the little things like a welcome basket of toiletries on mums arrival. It's a sad time for family made better by a smile and a chat from the staff.

Reply from Hannah Story, Reviews Team at Ventress Hall

thank you very much for taking the time to leave us feedback about your experience.We completely understand how difficult this time must be for you and your family, and were so pleased to hear that…read more

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Review of
Kings Court
from C H (Relative of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

The care my relative received in Kings Court was excellent. She was cared for with genuine affection and staff took their time to ensure they met her needs. During her time there she was involved in lots of activities, and seeing the photographs of her smiling and involved was a real pleasure. She was

well fed, had meaningful activities and was treated with dignity.
Though she recently passed away, staff showed her kindness right to the end and were supportive to family who were attending, taking the time to pay their respects. Their many kindnesses were really appreciated.

Reply from Hannah Story, Reviews Team at Kings Court

Thank you very much for taking the time to leave us feedback about your experience.We're truly sorry for your loss, but it means so much to hear that your relative was cared for with affection,…read more

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Review of
Ventress Hall
from J S (Son of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

My Mum doesn't get much interaction from carers, otherwise what is absolutely necessary. I feel that her basic needs are met but the carers could do more to make her life better. We often find carers sat in the lounge socialising between themselves or on their phones and I think that time could be better

spent with the residents.
Mum's room is often dirty and untidy.
We have raised issues with things not working in her room and they have not been resolved.

Reply from Samantha Debenham, Reviews Team at Ventress Hall

Thank you for sharing your concerns. I sincerely apologise for the experience you and your mother have been having at Ventress Hall. Your feedback is incredibly important to us, and we take your…read more

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Review of
Kings Court
from Yvonne T (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report

Overall Experience

The manager and her team continue to deliver excellent care to Mum. She has flourished since coming into King's Court and every member of the team is enthusiastic and positive whilst with the residents. I can't single any particular carer out as everyone seems to know Mum and understand her needs. She

enjoys being with her fellow residents and doing the various activities available which are many and varied. Mum always looks clean, tidy and well-dressed just as she would want. She enjoys the food and her room is well maintained although I think she only sleeps there, preferring to spend time in the lounge with her friends. Thank you, everyone, at King's Court, we very much appreciate the support, care and kindness you show mum.

Reply from Caprice Geisha, Reviews Team at Kings Court

Thank you very much for taking the time to leave us feedback about your experience.At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your…read more

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