Care Homes Owned by Care UK in Durham
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Durham for Care UK are showing below.
View the details of all 181 locations (with 14536 reviews) owned by Care UK
Care UK Locations in Durham (3)
Kings Court
9.9
41 reviews
14 Market Place, Barnard Castle DL12 8ND
"I have been visiting my Aunt for over two years at Kings Court. Every time I go I am welcomed by the lovely staff and usually see my Aunt…" Read all 41 reviews
Location Type Care Home
Kings Court care home provides residential and respite care for older people. The team in County Durham takes pride in the high quality care they offer. The lifestyle team organises activities, outings and events tailored to residents' needs and… Read more about Kings Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Palliative Care
- 37 Rooms
- from £1,195 / week
Stanley Park
9.6
45 reviews
Wear Road, Stanley DH9 6AH
"The whole experience has been nothing short of excellent It's not just care that is given it's love and I love to see how happy and…" Read all 45 reviews
Location Type Care Home
Stanley Park is a bright, welcoming home, where the skilled and caring team delivers personalised care with dignity and compassion. This includes short-term and permanent residential, nursing and care for people who are living with dementia. Each… Read more about Stanley Park
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- 71 Rooms
- from £1,295 / week
Ventress Hall
9.5
90 reviews
22/28 Trinity Road, Darlington DL3 7AZ
"Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room…" Read all 90 reviews
Location Type Care Home
The team at Ventress Hall offers nursing, residential and dementia care, as well as respite care, designed to ensure that life is engaging and fulfilling for residents. Each bedrooms at Ventress Hall is unique; from high ceilings to direct access… Read more about Ventress Hall
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Mental Health
- 106 Rooms
- from £1,050 / week
Care UK Reviews in Durham (176)
9.7
Care UK has a Group Review Score of 9.7 (9.687) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care UK must have a Review Score.
Review of
Stanley Park
from Paula J (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The whole experience has been nothing short of excellent It's not just care that is given it's love and I love to see how happy and comfortable they make my mam The work undertaken is exceptional The manager and his team senior staff cleaners younger staff members are amazing It has taken me personally
a lot of time to recognise that this is what mam needs but they have made me feel comfortable too my family have all been made so welcome and encouraged to engage with her asking our advice what we want for her and encouraging her to do it too
There is lots of activities on for her to do and gradually she is coming round and engaging in them The Christmas activity programme was amazing Such a lot of hard work goes in by all the staff and any worries or concerns we have are dealt with appropriately We are kept updated with everything Any correspondence Any concerns they have about mam
They ensure her dignity is preserved and her personal care we are so thankful for everything
There is lots of activities on for her to do and gradually she is coming round and engaging in them The Christmas activity programme was amazing Such a lot of hard work goes in by all the staff and any worries or concerns we have are dealt with appropriately We are kept updated with everything Any correspondence Any concerns they have about mam
They ensure her dignity is preserved and her personal care we are so thankful for everything
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Review of
Kings Court
from Judith P (Niece of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been visiting my Aunt for over two years at Kings Court. Every time I go I am welcomed by the lovely staff and usually see my Aunt in the shared lounge. She is happy and greets me with a smiling face. My Aunt is well cared for, her hair is always brushed and washed and cut regularly. She is
well dressed, clean and warm with a rug over her knees. She has company around her and the other residents interact from time to time. There are lots of varied activities. I have helped my Aunt take part in regular Bingo and daily exercise in her chair as she has limited mobility. Meals are provided in the dining room and the food is freshly cooked and delicious with Three courses and good portions. Hot drinks are provided throughout the day and home baked snacks.
Sometimes residents are taken out on visits eg for a coffee in town or a show at the local theatre, or church service. Or further afield , maybe the seaside or garden centre.
My Aunt has settled well into life at Kings Court.
Sometimes residents are taken out on visits eg for a coffee in town or a show at the local theatre, or church service. Or further afield , maybe the seaside or garden centre.
My Aunt has settled well into life at Kings Court.
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Review of
Stanley Park
from M H (Grandson of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A great care home with very professional and careing staff giving my grandad the best of care possible to his needs i can not thank the carehome enough they have great activitys on for all the residants
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Review of
Stanley Park
from K D (Granddaughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The improvement of my grandad since he has become a resident is for nominal he has went from been unable to stand , feed him self , talk , weight loss , and lack of hygiene from a previous care home to been able to say words , stand , eat on his own and has gained weight all within a month of been here
, the staff are lovely, caring, and are genuinely interested in residence wellbeing and safety , would definitely recommend
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Review of
Stanley Park
from Ray H (Husband of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the time my wife arrived her mood and body language changed. She relaxed and became positive. This was because she was made to feel welcome. The staff have been professional, conscientious and caring. They get things done promptly, this has enabled my wife to settle quickly, and also there are
many activities and areas to relaxed. My wife is lively and commutative, so her days are full of interest in order to please her, no stone is unturned. I am extremely grateful and relieved that my wife is so content.
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Review of
Stanley Park
from J K (Son of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall very happy with the care our mother received. Couple small issues but soon rectified. Home was warm, clean and smelt pleasant not like some others I've been in. The care our mother received towards the end was excellent and the food trays we received. Those last 2 days was a surprise and a lovely
touch.
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Review of
Stanley Park
from Teresa D (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The chief had rang in the morning sick. The residents had pizzas and chips for lunch. There was general chaos as staff numbers were low. There weren't enough chips for Mam, and her pizza was cold by the time the staff were able to serve her in her room. I felt for the staff who, without a manager or
deputy, had to resolve the situation. They did well and were cheerful about this. However totally unacceptable for staff & residents.
Reply from Samantha Debenham, Reviews Team at Stanley ParkThank you for taking the time to share your feedback regarding Stanley Park. We are very sorry to hear about the disruption to service during your visit and fully acknowledge that the experience you described was not acceptable.
On that day, the chef called in sick unexpectedly, and unfortunately, both the manager and deputy were also unavailable. This placed additional pressure on the team, and while they remained positive and did their best under challenging circumstances, we understand that delays and meal quality suffered as a result.
I would like to assure you we have now taken several steps to ensure this situation will not happen again. We now have a bank chef in place who is on call and available for any such eventualities, providing immediate cover when needed. In addition, we have sourced a supply of high-quality, pre-prepared meals that staff can use if needed, making our system more robust and responsive moving forward.
It’s also worth noting that, on the day in question, residents were asked and chose the meal option provided, which was pizza and chips. However, we recognise that not everyone received their food in a timely or satisfactory manner, and for that we sincerely apologise.
We appreciate your understanding and your recognition of the staff’s efforts. We remain committed to learning from these situations and ensuring high standards of care and service for all our residents.
Please don’t hesitate to contact us directly if you would like to discuss this further. Best wishes
On that day, the chef called in sick unexpectedly, and unfortunately, both the manager and deputy were also unavailable. This placed additional pressure on the team, and while they remained positive and did their best under challenging circumstances, we understand that delays and meal quality suffered as a result.
I would like to assure you we have now taken several steps to ensure this situation will not happen again. We now have a bank chef in place who is on call and available for any such eventualities, providing immediate cover when needed. In addition, we have sourced a supply of high-quality, pre-prepared meals that staff can use if needed, making our system more robust and responsive moving forward.
It’s also worth noting that, on the day in question, residents were asked and chose the meal option provided, which was pizza and chips. However, we recognise that not everyone received their food in a timely or satisfactory manner, and for that we sincerely apologise.
We appreciate your understanding and your recognition of the staff’s efforts. We remain committed to learning from these situations and ensuring high standards of care and service for all our residents.
Please don’t hesitate to contact us directly if you would like to discuss this further. Best wishes
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Review of
Kings Court
from D L (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our mam really enjoyed her stay at The Kings Court, her first few nights were a bit hard but the staff were great with her really made her feel safe and at ease which is what she needed. Would have loved her to carry on staying there as she had made some lovely friends but sadly they had no availability
and we really needed it quite quickly.
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Review of
Kings Court
from A M (Friend of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Fantastic staff, so friendly and like having family members caring doe our loved one. It's nice to see the home getting updated and decorated however the lounge area could do with being regularly monitored i.e cleaned and tidied. Also if it is possible to have air fresheners dotted around the home as
some walk areas can be quite pointiont (around the office and near the lift/snug area).
Reply from Samantha Debenham, Reviews Team at Kings CourtThank you for sharing your thoughts regarding Kings Court. Your kind words regarding our staff are greatly appreciated. Our Housekeeping Team always does their best to maintain cleanliness and comfort in all resident rooms and communal areas. We appreciate your feedback, and the team will always ensure they are cleaning the mentioned areas to a high standard.Please be assured that the Home Manager is happy to listen to any concerns you may have and will work hard to address them efficiently and effectively.Once again, thank you for sharing your feedback regarding Kings Court. Your input is invaluable to us.
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Review of
Stanley Park
from Dawn H (Daughter-in-law of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager Andrew is very welcoming the staff are lovely they go above and beyond to help The activities they do with the residents are amazing they love the singers coming in The home is immaculate rooms are decorated beautifully meals are good I would recommend Stanley park as I am happy that
my mother in law is happy in home gives me peace of mind xx
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Review of
Stanley Park
from Paul H (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am the son of a resident that is in Stanley Park. Mams transfer was done quickly. Staff are always polite and friendly. The home is amazing. Always have some entertainment on every week. We have no problems. I would highly recommend Stanley Park to anybody. My mam loves the home.
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Review of
Stanley Park
from C C (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are amazing there go above and beyond. The help and support is out standing. Very clean and tidy. Always things on for residents to do and join in and enjoy always having a dance. Residents are well looked after and fed
Reply from Hannah Story, Reviews Team at Stanley ParkHi, thank you very much for taking the time to leave us feedback about your experience.
We’re so pleased to hear you’ve found the home clean, welcoming, and full of activities for residents to enjoy. Our team take great pride in going above and beyond to provide the best care and support, and it’s lovely to know this is reflected in your experience. At Stanley Park, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
We’re so pleased to hear you’ve found the home clean, welcoming, and full of activities for residents to enjoy. Our team take great pride in going above and beyond to provide the best care and support, and it’s lovely to know this is reflected in your experience. At Stanley Park, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review of
Kings Court
from C B (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam went into Kings Court in May 25 initially for three weeks respite before going into hospital for an operation, the care mam ger there was excellent and mam settled straight away, with the staff even moving mam to a bigger room to meet her needs, after the opp it became obvious mam could not go
back to her own home to look after herself, the family didn't hesitate to see if mam could go back to Kings Court, when mam returned the staff made mam so welcome. Again, the day care mam gets there is second to none, and the staff and management there are so patient and understanding of mams needs and on 30th July the put on an amazing afternoon tea for mam's 92nd birthday inviting all her family to attend, there is plenty of activities for those who want to take part, Kings Court is a lovely place where. I would highly recommend to anyone needing 24/7 care.
Reply from Hannah Story, Reviews Team at Kings CourtHi, thank you very much for taking the time to leave us feedback about your experience.
We’re delighted to hear how well she settled into Kings Court and that the team were able to support her both during respite and on her return after her operation. It’s wonderful to know she feels so well cared for, and we’re glad her 92nd birthday celebration was so special for her and your family. At Kings Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
We’re delighted to hear how well she settled into Kings Court and that the team were able to support her both during respite and on her return after her operation. It’s wonderful to know she feels so well cared for, and we’re glad her 92nd birthday celebration was so special for her and your family. At Kings Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review of
Ventress Hall
from S S (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mam needed End of Life care so we contacted Ventress Hall to enquire if they had any beds available. Thankfully they had a lovely room where mam spent the last two weeks of her life. The nursing care mam received was wonderful & we are very thankful to all the nursing team. All staff from the first
person we had contact with to the last are a credit to Ventress Hall.
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Review of
Stanley Park
from David H (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was in this care home for over 8 years and I cannot think of a better place for her to have been looked after.
All the staff both past and present showed true professionalism irrespective of their tasks.
I always found the carehome to be very welcoming on all of my visits.
All the staff both past and present showed true professionalism irrespective of their tasks.
I always found the carehome to be very welcoming on all of my visits.
Reply from Holly Cole, Reviews Team at Stanley ParkHi David, thank you very much for taking the time to leave us feedback about your experience.
At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review of
Kings Court
from Joyce M (Sister of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister and I had been concerned about our brother's mental health when, twice in one week, he got lost so we knew we had to take action in finding him a place where he'd be safe and given the proper care which we were unable to offer.
After two recommendations from friends we got in touch and
After two recommendations from friends we got in touch and
were immediately welcomed. I was impressed with the decor and high level of cleanliness but also, during a meeting with the manageress, I was asked many relevant questions that showed the care he got would be very much personalised.
Walking around the home I noticed that not only the residents had a general air of being happy and content .. the staff were also smiling as they worked. We are simply delighted our brother is being cared for so very well and even more delighted the level of care is outstanding. And the food ... out of this world! We are able to visit any time we like and have told our brother it's so nice he might just find us living there too. Five Stars plus!
Reply from Hannah Story, Reviews Team at Kings CourtHi Joyce, thank you very much for taking the time to leave us feedback about your experience.We're truly touched to hear how welcome you felt from the very beginning. It's wonderful to know that both the team and surroundings made such a positive impression, and we're thrilled your experience with us has brought your family peace of mind. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.Many thanks the Care UK team
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Review of
Kings Court
from Y T (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The 3wks that my mam has been in for respite in Kings Court most of the time mam has been happy and the staff gave been good with her. Like everyone mam has good days and bad but the staff have tried to encourage her 2 join invite the activities she can do and also for going down to the restaurant.
Mam does sometimes likes to spend time on her own and if this what she wants at time the staff are ok with that. While we have visited her we have been made welcomed and offered tea,coffee etc with mam.
After mams operation mam might have to go into a home and if possible we would like her to go back in there.
After mams operation mam might have to go into a home and if possible we would like her to go back in there.
Reply from Holly Cole, Reviews Team at Kings CourtHi, thank you for taking the time to leave us feedback about your experience.
At Kings Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Thank you for your time, and kind words.
Many thanks the Care UK team
At Kings Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
Thank you for your time, and kind words.
Many thanks the Care UK team
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Review of
Kings Court
from Jilly S (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A year ago I would have said that you couldn't improve on perfection. But fast forward 12 months and it has been wonderful to see how new management haven't let the grass grow under their feet and have constantly strived to find new ways of making KC a thriving hub of activity that includes and involves
everyone from residents to staff to family and community.
The Men's Den is a fantastic initiative for example. Also the new in home shop which is such a lovely thought to enable residents to feel able to buy things without going into town.
With the home at near full occupancy at the moment there is a lively buzz to the lounge area and the - sometimes maligned in other homes- set up of the circle of chairs works wonderfully with residents and famijy far more able and willing to socialise and see each other.
2 years into MILs residency and we still have that wonderful feeling of knowing everything is under control, she is safe, cared for and happy.
We couldn't ask for more.
The Men's Den is a fantastic initiative for example. Also the new in home shop which is such a lovely thought to enable residents to feel able to buy things without going into town.
With the home at near full occupancy at the moment there is a lively buzz to the lounge area and the - sometimes maligned in other homes- set up of the circle of chairs works wonderfully with residents and famijy far more able and willing to socialise and see each other.
2 years into MILs residency and we still have that wonderful feeling of knowing everything is under control, she is safe, cared for and happy.
We couldn't ask for more.
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Review of
Ventress Hall
from Julie C (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
all the staff at Ventress Hall went above and beyond to care for our Mam . They gave her support and met all of her needs she required and more to a very high standard. We were welcomed and supported as a family by all of the staff. We definitely chose the best place for our mam .
Ventress Hall was
Ventress Hall was
clean,tidy and well maintained. I would highly recommend this care home for your loved ones.
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Review of
Stanley Park
from J W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home has had a recent refurbishment, excellent care I couldn't be happier and would highly recommend to anyone. Any concerns dealt with immediately as the management team are very approachable. The staff are compassionate and dedicated providing the best possible care for residents, from walk in
you feel the warm and welcoming atmosphere that has been created,facilities clean and well maintained and designed with residents comfort in mind
Reply from Hannah Story, Reviews Team at Stanley ParkThank you very much for taking the time to leave us feedback about your experience.Were thrilled to hear that youve had such a positive experience at our home, especially after the recent refurbishment. At Stanley Park Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks the Care UK team
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Awards / Recognitions (135)
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