Care Homes Owned by Care UK in West Yorkshire

Thank you for taking the time to share your feedback. We're so pleased to hear your kind words about the activity team and care staff. It’s wonderful to know that their warmth, encouragement, and dedication are making a meaningful difference in the lives of the residents.

We also truly value your constructive comments regarding the dining experience and television service options. Your expectations around the availability of fresh food following the transition to Care UK are completely understandable, and we’re sorry to hear that this aspect hasn’t yet met those expectations. Please know that your feedback has been shared with our catering and operations teams as we continue working to improve our services.

The suggestion regarding offering a specific television provider and making greater use of the cinema room is also appreciated. We are always looking at how we can enhance the resident experience and will take this into consideration in our ongoing planning.

We’re grateful for your honest input, it helps us continue to grow and improve. If you’d like to discuss your suggestions further, we’d be happy to hear from you directly. Please feel free to get in touch with the home’s management team. Best wishes.

Thank you for your thoughtful review and for taking the time to share both your positive experience and your concerns. We're truly heartened to hear that your mother is receiving the care, respect, and attention she deserves at Seacroft Grange. Ensuring the wellbeing of the residents is always our top priority, and it’s encouraging to know the team is meeting that standard.

We also want to sincerely acknowledge your feedback regarding the financial aspects of care following the acquisition by Care UK. We understand how important transparency and efficiency are in this area, and we regret any frustration you've experienced. Your concerns have been shared with our senior management and finance teams, and we are actively working on improving communication and processes to better support families like yours.

If you would be open to it, we’d appreciate the opportunity to speak with you directly to better understand your experience and ensure your concerns are fully addressed. Please don’t hesitate to contact us.

Thank you again for your feedback, it helps us grow and continue to improve our services.

Thank you for taking the time to share your feedback. We’re glad to hear that your mother has settled comfortably into her new room and is enjoying the activities and social time in the lounge. The team at Seacroft Grange are dedicated to providing the best possible care and support to all residents, and we appreciate your recognition of their efforts.

We sincerely apologise for the occasions when housekeeping did not meet the standards you and we expect. Recently, essential fire safety works required additional contractors onsite, which unfortunately caused some disruption and delayed our usual housekeeping turnaround times. While we have addressed these issues promptly when brought to our attention, we understand that this should not have impacted your mother’s experience, and we are committed to restoring and maintaining our high standards of cleanliness. While we are pleased to have been able to address these promptly when brought to our attention, we understand that this should not have been an issue in the first place. We are committed to maintaining a consistently high standard of cleanliness and will continue to monitor and improve in this area.

Regarding the misplacement of named laundry items, we completely understand how frustrating this can be for both residents and families. We are actively reviewing our laundry procedures to minimise such occurrences and ensure all personal belongings are managed carefully and respectfully.

Please be assured we value your feedback as it helps us to improve our service and provide the best possible care for your mother and all the residents. If you have any further concerns or would like to discuss anything in more detail, please do not hesitate to reach out to us directly.

Thank you again for your honest and constructive comments.

Thank you for your thoughtful review. We're pleased to hear your mum feels respected and well cared for, and that our reception team and activity programme have made a positive impact.We are sorry to hear about your concerns, particularly around response times, maintenance delays, and communication. These are important issues and ones we are actively addressing. Recent essential fire safety works brought additional contractors onsite, which unfortunately caused some disruption and delayed our usual turnaround on maintenance and housekeeping. We fully acknowledge the impact this had and are working hard to restore our high standards.Communication among staff is also being improved through clearer handovers and ongoing training. Your feedback on food quality has been passed to our catering team to review. We truly value the strong relationship we have with your family and are always here to listen. Please don't hesitate to reach out directly if you'd like to discuss anything further.

Thank you very much for taking the time to leave us feedback about your experience.

We’re so pleased to hear how well your cousin has settled at Seacroft Grange and that you’ve noticed such a positive difference in her. It’s wonderful to know that our team’s care, the activities on offer and the home’s environment have made such an impact. We look forward to welcoming your sister soon to Seacroft Green and continuing to provide the kind, supportive care you’ve described.

Many thanks the Care UK team

Thank you very much for taking the time to leave us feedback about your experience.
We're so pleased to hear that your mum feels happy, comfortable, and safe at Mayfield View. It's wonderful to know the teams care and the little extras around the home are helping to make her life more enjoyable. At Mayfield View, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

Hi, thank you very much for taking the time to leave us feedback about your experience.

We’re so pleased to hear that you always feel welcomed when you visit and that your mother is happy and comfortable here. At Mayfield View, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

Hi, thank you very much for taking the time to leave us feedback about your experience.
We're so pleased to hear that you had such a positive experience visiting your friend at Seacroft Green. Creating a warm, welcoming environment and delivering attentive care are what we strive for every day, so it's lovely to hear this reflected in your visit. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

Thank you for your thoughtful feedback regarding Seacroft Grange. We are so pleased to hear that your mother enjoyed her stay with us and your kind words regarding our staff are greatly appreciated. We are sorry to hear that your mother struggled to dry her hair in the room due to there not being a mirror. We always aim to ensure resident's rooms are comfortable and fully equipped for all residents needs. Please be assured that the Home Manager would have been happy to order a mirror for the room if this was raised to them, however we apologise for any inconvenience caused, nevertheless. Once again, thank you for sharing your feedback regarding Seacroft Grange. Your input is invaluable to us and allows us the opportunity to grow and develop the standard of care we provide.