Care UK in West Sussex | 7 Care Homes

Review of
Ayton House
from Jenny M (Resident) published on 23 February 2026 Submitted via Postal Card • Report

Overall Experience

I have now been a resident for over a year at Ayton House, and am very happy; am given plentiful good food, with cheerful, happy staff (without exception) and made to feel safe and secure, with help there if needed. I am of sound mind, but worn out physically and appreciate the friendliness of all the

staff.
Value for money - not quite at the moment, but I am getting older all the time, and I will still live in Ayton for years to come.

Reply from Samantha Debenham, Reviews Team at Ayton HouseThankyou for taking the time to provide some wonderful feedback regarding Ayton House.
We are pleased to hear that you are very happy at Ayton House and feel safe and secure.
Thankyou also for your kind words regarding the staff. They pride themselves on delivering compassionate and attentive care and this will mean a lot to them.

We are sorry to hear that you feel that value for money is not quite being met.
Please be assured that the Home Manager would be happy to discuss this further to allow us to review any areas of improvement that could be made.
Thankyou again for your kind feedback on Ayton House

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Review of
Ayton House
from Sally W (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

Dad has dementia, and after Mum died, eventually, the time had come to find a care home for him. I looked at 15 in West Sussex, but when I was shown around Ayton House, I knew this was the place for Dad.
The staff are kind and caring, the surroundings are thoughtfully laid out for the residents, the

interior is beautifully decorated, and the food is fantastic. Well done Ayton House.

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Review of
Mill View
from E M (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Millview are all considerate caring and always approachable. The atmosphere is warm and inviting and any problems are considered and acted upon - nothing seems to be too much trouble. I can't recommend it enough.

Reply from Beverly Jordan, Reviews Team at Mill ViewThank you for taking the time to write a review. Your thoughts and comments are appreciated.

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Review of
Mill View
from Nicky C (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care provided for my mum at Hill View. The staff are all lovely and friendly and treat her with the utmost respect. The activities are engaging and fun, and she has forged some good friendships at the home. It is great to have the cafe downstairs so that visitors can have

some quality time with her in a nice environment.

Reply from Beverly Jordan, Reviews Team at Mill ViewWe are delighted your Mum is making friends and enjoying her time at Mill View. Thank you for taking the time to write a review.

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Review of
Mill View
from G H (Nephew of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

We could not have found a better home for my Aunt after she had a disabling stroke in 2022. For the next three-and-a-half years, she was cared for at Mill View by the most professional and kind team of staff. My Aunt had a particular passion for owls, and a highlight of her time at Mill View was when

the staff arranged a day out for her at Groombridge Place to see and hold some live owls. Many of the Mill View staff went well above the requirements of the job. Towards the end, when my Aunt was in hospital, at least two staff members visited her on their days off. It was my Aunt's wish to get out of hospital and return to Mill View as soon as possible, and this was arranged when there were no more medical options. My Aunt could not have been more delighted to be back home at Mill View, and she died peacefully one afternoon about three weeks later after a normal morning. On behalf of the family, I wish to thank all the staff of Mill View for their wonderful service and care.

Reply from Beverly Jordan, Reviews Team at Mill ViewThank you for taking the time to submit a review. Your aunt was a pleasure to care for. Thank you for letting us look after her.
The Mill View Team.

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Review of
Mill View
from J G (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report

Overall Experience

Look no further than Mill View if you are looking for a great place for your loved one to live their life to the full in a comfortable and welcoming environment.
In the 18 months since my mother has been there we have seen just how very caring and kind the care staff are; watched residents of all abilities

enjoy the entertainment provided by the marvellous Lifestyle team; and have had any questions answered by the management, admin, reception and medical staff.
The domestic and catering staff are all very friendly too and do an excellent job.
We have been kept informed at all times about any issues that have cropped up with my mum's care, and I do recommend that families be as involved as they are able to so that your loved one feels that their new home and family have all merged together.
Mill View provides a genuinely caring "village" atmosphere. The cafe area is the icing on the cake and a place for residents and families to meet and make friends. No regrets choosing Mill View!

Reply from Beverly Jordan, Reviews Team at Mill ViewThank you for taking the time to write a review.
Best Wishes from the team at Mil View

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Review of
Chichester Grange
from G C (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Our experience with Chichester Grange over the past 3 months has been exceptional, and I cannot speak highly enough of the care my mother has received, since moving in with Alzheimer's. From the outset, mum was welcomed and all the staff handled her transition with sensitivity and compassion. The teams

are so kind attentive and respectful and the Grange is so welcoming to family members at all times and a great cafe too! Activities are well planned, delicious meals, and mum is happy and I know she is extremely well cared for. Thank you.

Reply from Samantha Chandler, Reviews Team at Chichester GrangeThank you so much for sharing your lovely feedback. We're truly grateful you've taken the time to reflect on your mother's experience at Chichester Grange.
It's wonderful to hear that her transition into our home was handled with the sensitivity and compassion she deserved, and that she has settled in so well. Our teams work incredibly hard to provide attentive, respectful care, and your kind words will mean a great deal to them.
Thank you again for your trust and for such a thoughtful review.

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Review of
Ayton House
from J G (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

The whole team are friendly, helpful and caring which helped my Dad to settle in very quickly. There are various activities throughout the day which help everyone to interact and join in which helps to keep all residents stimulated and active. The rooms and communal areas are kept spotless clean and

the decor is tasteful and classy.

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Review of
Chichester Grange
from Joanna G (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

We moved my 101 year old mother into Chichester Grange when she became unwell.
The staff were kind, welcoming and reassuring.
The entire team at Chichester Grange really impressed us - they were consistently very capable, sensible and caring in their approach and unremittingly patient and kind.
They

not only looked after my mother, they looked after all her visiting family and friends too. They checked in with us regularly during our visits to make sure that we were ok.
My mother had a very difficult final 2 months due to her feeling very unwell, but Chichester Grange made the very best of a very sad process, which ended very peacefully.
Words really are not enough to express my thanks to the entire team, especially Justine, Tracey, Effie and Jackson.

Reply from Samantha Chandler, Reviews Team at Chichester GrangeThank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly honoured that you entrusted Chichester Grange with the care of your mother during such an important and emotional time. Your kind words about our team's compassion, patience, and professionalism mean a great deal to us, and it is especially reassuring to know that both your mother and your family felt supported throughout her stay.
Caring not only for our residents but also for their loved ones is something we place great importance on, and we are grateful that this was felt during your visits. While we know those final months were incredibly difficult, we are pleased we were able to help ensure your mother's journey was peaceful, dignified, and surrounded by kindness.
Your thanks to Justine, Tracey, Effie, and Jackson will be shared with them and the wider team, who will be deeply touched by your recognition.
On behalf of everyone at Chichester Grange, please accept our sincere condolences and our heartfelt thanks for your trust and kind words.

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Review of
Darlington Court
from Katie T (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

We could not praise Darlington Court's care for our Dad highly enough. From the moment he was admitted, they made him feel at home. The staff consistently demonstrated great kindness and professionalism being supportive of us as well as Dad. The home has a wonderful warm and homely feel while providing

all the facilities needed for more demanding care needs. It is kept spotlessly clean, the food is excellent and they even provided a lovely space for us to celebrate Christmas together with Dad and close family. They also provided us with invaluable help and support navigating the whole care process. We feel so lucky Dad was able to spend his final months there. Thank you

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Review of
Martlet Manor
from A S (Partner of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My partner has been a resident for just over 6 months and after some initial hiccups she has now settled in very well and any concerns are swiftly dealt with and she receives excellent attention from the staff. All staff are very friendly and supportive and I have no concerns going forward.

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Review of
Martlet Manor
from margaret s (Daughter-in-law of Resident) published on 18 January 2026 Submitted via Website • Report

Overall Experience

When my 94 year old mother-in -law became too frail to look after herself,I found Martlet manor a lovely place for her to stay and be safe and cared for. I am very grateful to all the wonderful staff who took so much time and effort over settling her in and helping her to feel at home.
Martlet Manor

is very clean and beautifully decorated . She was on the second floor and had a large airy room with her own ensuite and easy chairs . There are dining rooms on each floor and the residents enjoy well cooked food and social time together. She met some lovely ladies to chat to. I was able to stay for lunch with her and join in the chats. They also have a friendly cafe on the ground floor so that residents and visitors can enjoy time together with cake and coffee, she enjoyed this very much.
All her carers were empathetic and kind and she quickly became fond of them. Mum even got her hair done!
The management are always on hand to listen to relatives enquiries and were always so helpful.

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Review of
Martlet Manor
from Liz P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

My father is a resident in MM. After having had 2 strokes and a stay in hospital, he was unable to live independently any longer. He joined Martlet Manor's community in May 2025 and was made to feel welcome straight away. MM is a lovely care home and dad is taken care of so well. The Carers and staff

are so kind and helpful and nothing is ever too much trouble. Both communal areas and dad's room are well catered for and very clean. Dad does lots of activities both in MM and trips out in their mini bus to garden center's / museums etc. My family and I could not be more pleased with the care dad receives and the kindness he is shown by all who work at MM. Thank you.

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Review of
Ayton House
from Stuart T (Son of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My mother has been in a care environment for the past two years and during that time we have tried and tested a few homes and until now been very disappointed with what we have experienced.
Once we decided to move Mum to Ayton house they carried out a full assessment of Mum and confirmed they could

meet her care needs. So many care homes say the same thing but do not deliver. Ayton does!
Mum has been at Ayton now for two months and nothing seems to phase staff members. They are all so caring including the receptionist and cleaning staff. My mum can be challenging at times and a bit of a handful but the staff see through this and still deliver the care Mum needs.
All staff seem to be fully trained and employed by the care home. The lack of agency workers can only be a good thing and just shows that Ayton is a great employer and look after their staff.
Its a fresh, modern, caring facility which is a breath of fresh air for us as a family.

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Review of
Chichester Grange
from W A (Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been at Chichester Grange since beginning of August 2025 and have settled in very well. I join in with most activities. I like art & crafting. The staff are very friendly and give any help if needed.

Reply from Samantha Chandler, Reviews Team at Chichester GrangeThank you so much for sharing your experience! We are delighted to hear that you've settled in well and are enjoying the activities, especially art and crafting. It's wonderful to know our friendly team has been able to support you whenever needed.
Your feedback means a lot to us, and we're so pleased you feel at home here at Chichester Grange.

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Review of
Ayton House
from M C (Son of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

I am very impressed with the quality of care provided at this home. The staff are always happy, friendly, and attentive, and it's clear they truly care about the residents. The food is consistently good, with plenty of choice and well-cooked meals. The environment feels safe, comfortable, and homely.

I would definitely recommend this care home to others.

Reply from Caroline Thomas, Reviews Team at Ayton HouseThank you so much for taking the time to share your kind feedback. We're delighted to hear they have been impressed with the quality of care and that our team's warmth, attentiveness, and genuine care for residents has stood out to you. It's also wonderful to know you've enjoyed the food and found the environment safe, comfortable, and homely. Your recommendation truly means a lot to us, and we really appreciate your support.

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Review of
Ayton House
from J H (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

We have just moved my mother to Ayton House from another care home because of her blindness. Complete sight loss requires specialist care which Ayton House has offered her from the moment she stepped through the door. We are not local and need to know that she is cared for sympathetically, loved like

a family member and included in as much as possible due to the isolation of her blindness.
Ayton House staff and management have been honest, professional, friendly and so approachable, we are so relieved to have found you. We love every visit to see mum in this gorgeous new care home. Thank you.

Reply from Caroline Thomas, Reviews Team at Ayton HouseThank you so much for your heartfelt review. We are truly honoured that you chose Ayton House to care for your mother, and we're delighted to hear she felt supported from the moment she arrived.
Our team is dedicated to providing compassionate, specialist care, especially for residents living with sight loss, and it means a great deal to know that our efforts give you peace of mind even when you're not nearby. We're thrilled that your visits feel warm and welcoming, and that your mum is settling comfortably into her new home.
Thank you again for your trust and kind words, they mean the world to our team.

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Review of
Ayton House
from Sheila S (Respite Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

I have never been treated with such care and friendliness. I loved being there from the moment I arrived until I left. I'm happy to go back any time and will certainly do so for some of the activities. Everyone was marvellous. I was a bit nervous about having to go there permanently, but now I'm looking

forward to it.

Reply from Caroline Thomas, Reviews Team at Ayton HouseThank you so much for your wonderful review. We're delighted to hear that you felt cared for and welcomed from the moment you arrived. It's lovely to know that your time with us put you at ease and that you enjoyed the activities and the company of our team.
We're thrilled that you're looking forward to coming back, whether for activities or a longer stay in the future. You'll always be greeted with the same warmth, friendliness, and support.
Thank you again for your kind words, they mean a great deal to everyone here.

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Review of
Ayton House
from Pauline S (Partner of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

My partner moved into this fantastic care home a month ago. The family and I couldn't be more delighted with the care he is receiving. It is so beautifully appointed that you could truly believe you are in a five star hotel. The staff are wonderful, so friendly and helpful, and nothing is too much trouble

for them. The food is first class and there are activities every day to keep the residents occupied. One couldn't ask for anything more.

Reply from Caroline Thomas, Reviews Team at Ayton HouseThank you so much for sharing such a wonderful review. We're delighted to hear that your partner has settled in well and that you and your family feel confident in the care he's receiving.
Creating a warm, uplifting environment is incredibly important to us, so it's lovely to know that the home's surroundings, the friendliness and dedication of our team, and the quality of the food and activities have all made a positive difference.
Your kind words mean a great deal to everyone here. Thank you for placing your trust in us.

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Review of
Ayton House
from Nick T (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

My father was in Ayton House for a period of 4 weeks to recover after a long hospital stay. He really enjoyed his stay and rest at Ayton House. He got to know many new people and the staff who looked after him well. Everyone was so kind and friendly and took the time to check on him and cater for his

needs. It was so nice being in a place where people said hello and checked on him, even if they were not directly caring for him; they took the time to greet him in the corridors and communal areas. He joined in some of the social activities and spent time in the lounges and café area. One highlight was the ability to watch some films in the cinema room in their pub! The whole facility is very new, modern and tastefully decorated, certainly comfortable to stay in. We would highly recommend Ayton House for short and long-term stays. Thanks to the entire team!

Reply from Caroline Thomas, Reviews Team at Ayton HouseThank you so much for taking the time to share this lovely review. We're delighted to hear that your father enjoyed his four-week stay with us after his hospital stay and that he felt welcomed, supported, and comfortable throughout his recovery.

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Care Homes Owned by Care UK in West Sussex

Care UK Locations in West Sussex (7)

Care UK Reviews in West Sussex (512)

Ayton House

Ayton House

Mill View

Mill View

Mill View

Mill View

Chichester Grange

Ayton House

Chichester Grange

Darlington Court

Martlet Manor

Martlet Manor

Martlet Manor

Ayton House

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Ayton House

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