Care UK in West Sussex | 6 Care Homes

Review of
Ayton House
from C M (Respite Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

I recently booked 2 weeks respite package at Ayton House and went there following surgery. I was immediately impressed by the level of care that was offered. My carers were attentive, kind and professional. Never once did I see a miserable face on them or hear a disparaging word. My room was spotlessly

clean, adequately furnished with a comfortable bed and an ensuite wet room. There was a private patio, where I could sit in the sun. Added bonuses were the balanced menu offering the choice of tasty, freshly cooked meals and a prompt and efficient laundry service. Activities were on offer, including trips in the minibus. Would I return? The answer is a resounding YES.

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Review of
Martlet Manor
from Geoffrey A (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother stayed ar Martlet Manor for two weeks respite care. All the staff who cared for her are excellent in every respect - kind, considerate, attentive and professional. Her room was spacious and well furnished with a fully equipped en-suite toilet and shower. I knew that my mother was in safe,

well-caring hands.

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Review of
Martlet Manor
from Edith C (Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home with caring and very friendly staff. Meals good and rooms so clean and good size. Been treated with dignity and care.

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Review of
Darlington Court
from J F (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I cannot rate the care for my father enough as it has been amazing. A big thank to all the staff who have gone above and beyond for Dad. They also make the family feel so welcome and part of their extended family. We have been kept well informed of how Dad is doing and also supported us through the

tricky times. I can't thank them enough, it's not an easy job but they make it look effortless with their level of care and attention. Thank you.

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Review of
Ayton House
from Jaqueline F (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

We moved the mother to Ayton House at the beginning of June 2025. She suffers from dementia, and we were worried she would not settle in this new home, but we have been so pleased that she has not mentioned her previous home at all. The staff and care she receives are marvelous, she seems to love them

all, especially the cuddles they give her. It's a very happy family atmosphere.

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Review of
Darlington Court
from P W (Wife of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

It took my husband a good week to settle in but the carers were friendly and compassionate from day one. When I phoned (which was often) I was always given a truthful and comprehensive rundown of how he had been each day. This was the first time my husband or I had experienced him being away from me

so it took me a while to stop worrying about him but I was always reassured to just trust in the system and be assured that he was fine, and he was ! I would definitely use Darlington court again.

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Review of
Darlington Court
from Jan N (Friend of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

A dear friend was admitted to Darlington Court, as he felt he could no longer cope at home after a couple of falls, & as his wife spent her last few months there after having a stroke it was his wish to spend his last days there too,
He found the care & attention his wife received would be the same

for him. We as friends visited him regularly & found he could not have been in a better place, the staff went out of their way to attend to his every need whether it be medical, or a friendly chat about his travels,
he was very fortunate not to suffer mentally & could hold a fascinating conversation of interest to many, sadly he grew very tired & was ready to join his wife.
The staff made his last days as comfortable as possible & we were kept informed regularly on his state of health & were able to sit with him almost to the very end. So we would like to thank all of Darlington Court for everything they did for them.

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Review of
Chichester Grange
from Chiew L (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff has good soft skills dealing with customers ie holding the hands of customers and giving them assuring looks and making them feel at home. The staff also take initiatives to wheel bed ridden customers into dining lounges for social interactions.

Reply from Samantha Chandler, Reviews Team at Chichester Grange

We really appreciate you highlighting the way our team interacts with our residents. It's important to us that everyone feels comfortable and supported, and we're glad to hear that came through in your experience.
We're especially pleased that the extra steps our staff take made a difference. Thanks again for taking the time to share your thoughts.

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Review of
Darlington Court
from Mark F (Nephew of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

I can honestly say that the care and compassion shown by all the staff at Darlington Court was brilliant from the moment my aunt moved in during May 2025. The ease of registration and getting her settled in was painless and they were excellent at communicating with me on her activities and well being.

They

treated her with great dignity and care.

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Review of
Ayton House
from Jennifer V (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My Mum has been resident at Ayton House since January. She has settled very well and has made some friends. The home is tastefully decorated in soft relaxing colours and is spotlessly clean. Her room is spacious and light, well furnished for her needs with a good en-suite. She has her own rocking

chair and other familiar items from home. Each floor is very homely with a separate lounge and a dining room laid ready for each meal, and there is a coffee lounge behind reception for residents and guests. The food served is excellent and residents have a good choice. Activities are arranged most days, and residents are encouraged but not forced to participate. Regular outings by mini bus are also a feature. Staff are friendly, proactive, cheerful and very professional, treating both residents and visitors with kindness and respect. Nothing is too much trouble, and the level of care provided is superb. I have no concerns leaving my lovely Mum in their kind and very capable hands.

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Review of
Ayton House
from Paul C (Son of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

Mum has dementia so caring for her can be challenging. She doesn't remember things so this review is from our perspective. She came to Ayton House in June having fallen at her previous care home and broken her hip. Unfortunately they didn't have a suitable room so we were glad to find Ayton House.

The home itself is lovely, stylish and modern with excellent facilities. Her room is spacious and comfortable with a full en suite and a terrace. The garden is lovely. From our perspective the staff are friendly, caring and above all patient. Having cared for mum ourselves, we know it isn't always easy so we could not ask for more. Mum is kept fully occupied with varied activities and has company whenever she wants it, she was lonely, unhappy and isolated at home and found it difficult to cope although she doesn't always remember that. The food appears to be good and she eats well. She seems happy in the moment and mixes well. We hope she will eventually completely settle.

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Review of
Darlington Court
from Alison P (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Darlington Court since March 2023. We are extremely happy with the care she receives, all of the staff are friendly, patient & caring to mum & to us. All of mums needs are met and more. The lifestyle team make the home a happy & fun place to be, always lots going on and

the house keeping team keep everywhere lovely & clean. The food is good too! It's a huge relief to know mum is being so well cared for and I would highly recommend this lovely home.

Reply from Diane Tapp, Reviews Team at Darlington Court

Hi Alison P (daughter Of Resident) thank you very much for taking the time to leave Darlington such a lovely review. Its an absolute pleasure looking after your mum, I will pass your kind comments on to the team

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Review of
Darlington Court
from Ann F (Wife of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

I have to say that it was with great reluctance that I agreed to my husband becoming a resident of Darlington Court back in July 2024. We had managed at home but after continuous falls and stays in hospital I realised that my husband needed 24 hour nursing care to help with his advanced dementia and

progressing prostate cancer.
Darlington Court became home - not just for my husband but for me too. I was able to visit every day (at any time) and made to feel part of the family. Both of us were always treated with love and respect.
There is a special aura as soon as you walk through the front door of Darlington Court, of helpfulness, love and compassion. All the staff - even the 'backroom staff' - maintenance man, the chef and cleaners take a genuine interest in the residents. Sadly my husband passed away in June and my 'Darlington family' have dealt with everything in a professional and loving manner. And I am grateful that they continue to keep a watchful eye on me.

Reply from Diane Tapp, Reviews Team at Darlington Court

Hi Ann F (wife Of Resident) thank you very much for taking the time to leave us such lovely feedback. We aim as much as possible to create a home from home here at Darlington Court, I am glad this was your experience, I will pass your very kind words on to the team

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Review of
Martlet Manor
from L B (Resident) assisted by family/friend published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

I had fractured my ankle and was in rehab in the hospital. I was receiving physio, but only 3 times per week and only for 10 minutes per session. My fitness was not impressive and was unlikely to improve anytime soon. My husband approached Martlet Manor, and they agreed I could move there and receive

intensive physiotherapy. Within 2 weeks, I was fit enough to return home. I would like to thank all at Martlet Manor and especially the physio.

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Review of
Ayton House
from L S (Wife of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My husband has stayed here for 2 respite periods and we can't fault the home from arrival to leaving.
All the staff are lovely and can't do enough for him. The food is excellent. The rooms are 5 star.
There is always something going on to entertain the residents.
I always feel reassured when I

leave him there that he is going to be safe and well looked after.

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Review of
Darlington Court
from P B (Son of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Both my parents have been residents at Darlington Court since April 2025. We have found all the staff and management to be very helpful, kind and caring and always seem to be in great spirits even though it is obviously an extremely demanding task. My mother has dementia and has responded exceptionally

well to, and joins in most of, the many daily activities on offer. It is of great comfort to my father and the rest of the family to see how involved and active she despite her deteriorating condition. They have both said the food is good and staff are flexible in meeting any specific requirements they may request from time to time. My dad struggles to eat full meals but enjoys the occasional chocolate eclair! Darlington Court has been a great choice for them when they were no longer able to cope at home.

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Review of
Chichester Grange
from L R (Sister of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My sister has been in the Care home a few months now. She is a little forgetful, but otherwise likes to be active. She is full of praise for the staff, the food and general care, but she is restless and feels somewhat regimented: television, sitting about , and singalongs are not really her cup of tea.

Having been in a residential apartment before coming to you, she enjoyed taking a taxi into the city, where she would visit the cathedral and listen to the music or walk around the park. She could also make tea or have a snack in her room when she wanted.
She loves the theatre and concerts,and has taken part in many activities in her full life.
Do you run a choir, or have local musicians in to perform in any way? Is there an art class where skills can be improved?
Are there visits to local places of interest?
Keeping active and stimulated seems vital to keep going, with something to look forward to during the week.
This is not a complaint, merely food for thought.

Reply from Samantha Debenham, Reviews Team at Chichester Grange

Thank you for sharing your thoughts regarding Chichester Grange. We greatly appreciate your kind words regarding our staff and the care your sister has received.

In regard to activities, we always try our best to rotate our activity schedule and provide a wide array of varied activities to cater to all residents who wish to take part. Your input regarding activities is valued and extremely helpful in our process of developing this schedule.

We would like to inform you that we utilise an app which provides insight into all activities that residents take part in. We encourage all loved ones of residents to access this platform to receive regular updates.

We would like to assure you that the Home Manager would be receptive to your feedback and would be able to address this and any potential concerns efficiently and effectively.

Once again, thank you for sharing your feedback regarding Chichester Grange. Your feedback is invaluable to us and allows us the opportunity to develop and improve the standard of care we provide.

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Review of
Ayton House
from B E (Friend of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Such a warm welcome when you go in, all the staff are so caring and nothing is too much trouble.

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Review of
Darlington Court
from M B (Son of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Excellent home. Very good communications before, during and after respite care.
Darlington Court was very clean and accommodating to all my families wishes.
The food was exceptional and the activities were fun and entertaining. My Mum was often singing or dancing or enjoying slower moments doing craft,

cooking or gardening.
All staff from cleaners,maintenance staff and carers were kind and very helpful .

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Review of
Ayton House
from John C (Husband of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

I was most impressed by the professionalism of all at Ayton House. My wife was cared for with warm care and sensitivity right up until the end. I also thought the physical characteristics of the home were excellent- fresh tasteful paintwork, a good room and bathroom, good dining room and good lounge.The

food was excellent.

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