Care UK in Wiltshire | 1 Care Home

Review of
Salisbury Manor
from William B (Son of Resident) published on 10 August 2025

Submitted via Website • Report

Overall Experience

Following a serious fall that resulted in a full shoulder replacement my 91-year-old mother was able to rapidly relocate from Salisbury Hospital to the wonderful care of Salisbury Manor. The whole team could not have been more attentive and welcoming. She had no use of one arm and significant limitations

with her other hand due to broken fingers, so she needed a lot of help. The team were amazing throughout her 4-week stay, and the other residents were also a great source of companionship, boosting her morale. Highly recommend this care home.

Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor

Hi Bill thank you very much for taking the time to leave us feedback about your experience.

At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

It was a pleasure getting to know your mother, and we hope sheâ€™s now settling back in comfortably at home.

If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.

Thank you for your time, and we look forward to hearing from you.

Many thanks and take care

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Review of
Salisbury Manor
from Christina D (Daughter-in-law of Resident) published on 4 August 2025

Submitted via Website • Report

Overall Experience

This was my father in law's first visit to Salisbury Manor after an unsuccessful respite stay at another home. My mother in law and I had a detailed conversation with the team and we were clear on what was needed as well as what "success" would look like.
The initial communication from the team when

he went in on the Friday was very poor and my mother in law had to settle him in herself. Over the weekend she went in to visit to make sure things were in order and they weren't. We made the Managers aware of the situation immediately and they sprang into action on Monday morning.
The remainder of his stay was great. He loved his room, the food and the activities. He also appreciated having other residents to converse and spend time with. My father in law is not someone who thrives in his own company.
Not everything can go right 100% of the time and the response from the team was brilliant and that is what matters. You need to be confident they are listening and they were!

Reply from Samantha Debenham, Reviews Team at Salisbury Manor

Thank you for sharing your experience and for trusting us with your father-in-law's care at Salisbury Manor. We're so pleased to hear that, after a challenging start, his stay with us turned into a positive and enjoyable one.

We’re truly sorry that the initial communication did not meet your expectations, especially during such an important transition. It's clear how much care and attention your family put into planning for his stay, and we regret that the start did not reflect that.

We’re grateful you brought your concerns to our attention so promptly, and we're glad our team was able to respond quickly and effectively.

It’s wonderful to hear that your father-in-law enjoyed his room, the meals, the activities, and especially the company of other residents. Knowing that he felt comfortable and engaged means a great deal to us.

Thank you again for your honest and balanced feedback. We take all comments seriously and continue to learn and improve from them. Your confidence and support are truly appreciated.

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Review of
Salisbury Manor
from S B (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

Mum loves coming to Salisbury Manor for her respite care and is always made so welcome by all the staff. They always talk with her, not down to her and ensure all her needs are taken care of even though she may only be with them for a couple of weeks or so at a time. My sister, her carer for 24/7, always

enjoys her break in the safe knowledge that Mum is being taken well care of. As visitors we are also always made welcome and enjoy the tea/coffee and cakes which are always on offer!!

Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The team try their best to make time for each of our residents and we look forward to welcoming mum again.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
Customer Relations Manager

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Review of
Salisbury Manor
from R H (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

One of the many reasons I chose Salisbury Manor was because it had a nice feel to it when I walked through the door. And it still does.
All the staff have been very kind to my Dad trying to help him settle in.
I had a meal with him and the food is extremely good.
The staff try to encourage my Dad

to join the activities that might suit him.
His room is very well kept and so are the communal areas.
I know I have chosen the right care home for my Dad.

Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is a pleasure to have your father with us and we look forward to sharing many more happy moments with him.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Customer Relations Manager

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Review of
Salisbury Manor
from J F (Sister of Resident) published on 19 May 2025

Submitted via Website • Report

Overall Experience

Just to say how pleased I am with all the staff who care for my sister. Admin, nursing, housekeeping, catering, activities - they all seem to be very friendly and put the wellbeing of the residents above all else. The comfort and security it gives my sister cannot be over emphasised. Very, very many

thanks to everyone.

Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor

Hi thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
Customer Relations Manager

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Review of
Salisbury Manor
from Jane C (Niece of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was extremly frail when she arrived at Salisbury Manor and she only lived for another 3 weeks. However, the care she received was lovely, so gentle and kind and I was kept fully informed of everything that was occurring for her. She settled in easily and quickly.

Reply from Jennifer Ettimari, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the feedback page of the Care UK website.
Thank you for your time, and we look forward to hearing from you.
Many thanks
Customer Relations Manager

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Review of
Salisbury Manor
from Mark A (Son of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Mum required care back in 2024, she couldn't look after herself and it was a stressful time for everyone.
We turned to Salisbury Manor Care Home for advice and initially mum went in for respite. The care she received and the support the family had was excellent. Nothing was too much trouble and gradually

mum settled in. She has been a resident for a year now, she is happy and contented, and the family can't thank the care home enough.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind words and 5 star review. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from X A (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My dad received very good care during the last few months of his life. The staff are friendly and caring towards the residents and family members and make the effort to get to know the family personally. The standard of food is very good indeed and a lot of effort is put into the entertainment activities,

which take place daily and are of good quality. The home is very clean and feels more like a good quality hotel than a care home.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your wonderful review, it was a pleasure looking after your Dad. May your memories bring you comfort at this difficult time.At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Corinne E (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Salisbury manor is immaculately clean both inside and out. All staff are extremely professional, polite and friendly. The quality of the food is good. My relatives room is decorated very nicely and it's nice that we can add personal items to make it feel like home. I feel that my relative is in extremely

safe hands.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. It's heartwarming to receive such positive feedback, thank you for acknowledging where we excel. We are committed to maintaining the high standards you've experienced.At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from S E (Respite Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

Usually very anxious about changes in my routines. This Care Home was able to offer amazing reassurance for me in the last days of hospitalisation, post-major knee replacement surgery. The Manor offered full care and support. In addition to level access to an ensuite room, all my daily needs were taken

care of. Where my mobility was compromised, meals were brought to my room. The food was nutritious and flavoursome. All the staff were professional and cheerful, encouraging when needed, and attentive at all times. I was provided with Therapeutic exercises to improve my mobility and my day activity was arranged to focus upon my recovery. They really cared for me! Minimising my anxiety by taking time to explain changes and the staff listened to my concerns regarding medications. There's time to socialise with others too! Salisbury Manor is a very well run beautiful Care Home! I would not hesitate to recommend the Quality Care provision at the Manor!

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Review of
Salisbury Manor
from C H (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Our mother was offered a respite place following a very thorough assessment; we were impressed by the friendly and efficient staff involved in the admission. However, after a few days, the memory clinic nurse who visited my mum and I both observed that she was presenting very differently from usual

and suspected an infection, but were assured it was just the change of setting. We had to push for a GP visit. The next day we were told that our mum had started wandering at night and that her respite stay would not be extended - the wandering was a new thing for her and hadn't been raised with us before this nor mentioned to the GP. We were given two days in which to find a new care home, with zero compassion, flexibility or understanding by the manager of how difficult this was given neither I nor my sister live locally - the memory nurse was very shocked too. It felt like a case of profit over people, that our mum was viewed as a reprobate rather than an ill, frightened old lady.

Reply from Samantha Debenham, Reviews Team at Salisbury Manor

Thank you for taking the time to leave feedback for Salisbury Manor. I am pleased to read you found the assessment to be thorough and that you were impressed by the friendly staff in the home. This feedback will be greatly appreciated by the team. However, I am sorry to read of your experience after the first few days. We would like to take the opportunity to look into your concerns so we are able to complete a thorough investigation to enable us to take learnings and make improvements where needed. Please can I kindly ask you to contact the Compliments and Complaints team by emailing them complimentsandcomplaints@careuk.com.

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Review of
Salisbury Manor
from D L (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

Warm, welcoming, and professional staff.
Very clean and well set out to make feel homely.
Great entertainment and good food.
Great knowledge of conductions and needs required.
Supportive to family.
Does not feel like a care home!
My Father settled well.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. We really appreciate your feedback, it means a lot to our team to know their hard work has been rewarded with your kind comments. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from M U (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

I joined Mum for complimentary afternoon tea today. A lovely treat, an enjoyable way to spend a couple of hours together. Mum is very settled and happy in her new home, she tells me every visit that she is well looked after, has some lovely friends and really likes all the staff. She absolutely loves

the trips out in the minibus and specifically the New Forest and cinema outings. Thank you, everyone, for all that you do looking after Mum so well.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your very kind comments, we really do love doing what we do and it's so rewarding to be able to give the team feedback like this. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Rachel B (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

A few months ago we moved my 93-year-old mother, who suffers from mid-stage dementia, into Salisbury Manor, and I can honestly say it has been a wonderful experience. Initially, we felt apprehensive, but after just a few days, she settled in beautifully and has been extremely content and peaceful ever

since. The home itself is well appointed and family-friendly, creating a welcoming and comfortable environment for both residents and visitors. The food is nutritious and thoughtfully prepared, and the activities are well planned. The staff are incredibly well-trained, professional, and kind. They truly go above and beyond to make sure each resident is cared for with dignity and respect.
Knowing that she is in such capable hands has been an enormous relief for all of us, especially her children and grandchildren. We can rest easy knowing that she is safe, comfortable, and well looked after every day. The management and care team deserve high praise for the excellent care they provide.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind comments, it's very rewarding to give this feedback to the team for their hard work and dedication. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Michelle P (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

I honestly don't know where to start with my review! From my first desperate call from the hospital, trying to get Dad into a better setting, to his assessment, and transfer and settling-in period at The Manor, everyone has been excellent. They completely understood our situation and not only immediately

realised all Dad's needs, but also scooped us all up as a family and helped us rebuild after a really traumatic time The entire team have looked after Dad with such care and compassion, and through all their efforts they have completely restored him physically and rebuilt his confidence and given us our Husband/Dad and Grandad back! After a truly fabulous three-month stay at Salisbury Manor, Dad has been able to return home, but he will miss everyone so much, and it's reassuring to know, if he needs respite in the future, he can return, and he'd look forward to that. As a family we honestly can't thank you all enough, we've built some really special friendships.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your very kind words, I will pass this on to all of the staff as it is very much a team effort. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us with any further specific feedback, please get in touch. Thank you for your time, and we look forward to hearing from you.

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Review of
Salisbury Manor
from O C (Granddaughter of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience

Salisbury Manor is your best-case scenario care home. The staff are wonderful, every single one, always so kind and thoughtful to residents and families. It is clean and bright. The homemade cakes are a bonus Most importantly I trust my granny is in kind hands, she is recognised for who she was and

her needs are met for what she needs now.

Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for taking the time to leave us feedback about your experience. Thank you for your kind words about our team and Salisbury Manor. It is incredibly rewarding to know that our efforts are acknowledged and appreciated. I will pass on your positive and kind words to our team.

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Review of
Salisbury Manor
from Clare E (Daughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

The care given to my father over his final few months was outstanding. He was not always an easy patient, but the staff were unfailingly kind and cheerful. They made a difficult time as pleasant as possible for him and his family. The home is well-managed and always spotlessly clean, and the food is

delicious! I would recommend Salisbury Manor.

Reply from Reviews Team, Reviews Team at Salisbury Manor

Thank you very much for your positive review. Feedback gives us the encouragement and motivation to keep doing all we can for our residents and their families, but it is always lovely to be reminded that we are doing a great job! I will pass on your feedback to all of the staff members. At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Julia W (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

The facilities at Salisbury Manor are top notch. The staff are wonderful, fully engaged with the residents and very caring. My mother is well looked after and as happy as her dementia permits. She is happy with the food provided (and seems to be putting on weight!). The gardens are improving and will

be lovely for the summer. I would not hesitate to recommend this home to anyone.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi, thank you very much for taking the time to leave us feedback about your experience, it is very much appreciated. We have a very passionate team and I will make sure that they all see this great review. Thank you once again. At Salisbury Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review of
Salisbury Manor
from Sandra A (Daughter of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My Mum went into this nursing home for respite care after we had checked out many in the area as we had such a bad experience with another one previously. All we wanted was for Mum to be treated as we would treat her when we cared for her at home. Immediately on walking in it felt more like a 5* hotel

than a nursing home. There is a tea/coffee (and cake) seating area at the entrance for residents and guests alike. The rooms were immaculate and did not smell (as other homes had) Lunch is a 3-course meal which every day smelt amazing and I could have joined Mum if I had wanted to (for a very small fee). I imagine the chefs work very hard to prepare different options every day. The manager and staff were friendly, checking if Mum and I were ok. I actually felt happy when I left as I felt she was in good hands. As a family we know that when the time comes for our Mum to need more than respite care this is the home we would choose.

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Review of
Salisbury Manor
from F R (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience

My mother has settled in so well and is so very happy. This place is so warm, friendly and professional, and the staff are amazing. My mother is happy and loves it here. As her daughter, it's fantastic to visit her and know she's being looked after so well. The good is fantastic, and everything is so

efficient and organised. My sister and I are so relieved to have found such a fantastic place. Thank you so much for such amazing care.

Reply from Suzanne Hesk, Reviews Team at Salisbury Manor

Hi, thank you very much for taking the time to leave us feedback about your experience. Feedback like this reassures us that we are doing a great job, and I will make sure that I share this with the whole team. Thank you.
At Salisbury Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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