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Care Homes Owned by Crystal Care Collection

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Crystal Care Collection has a trained team offering a welcoming home where care home residents feel valued, respected, and supported.

The care home operator offers residential, dementia and respite care.

Crystal Care provides a safe environment where residents can thrive and enjoy the highest standard of care.

Crystal Care Collection Locations (31)

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31 Care Homes owned by Crystal Care Collection

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Dale Brook
Derby Road, Clay Cross, Chesterfield S45 9AG
1021 Reviews
Crystal Care Collection
Dale Brook
"Mum went to stay in Dale Brook for 2 weeks respite while I went away. So impressed with everything. Mum enjoyed her stay and will be back..."Read all 21 reviews

from £1,395 / week66 Rooms

Location Type: Care Home

Dale Brook Care Home sits on the outskirts of historic Chesterfield, offering the ideal blend of a vibrant market town atmosphere and the peaceful beauty of the Derbyshire countryside. The home provides... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Merceode Lodge
Hythe Road, Marchwood, Southampton SO40 4WU
1021 Reviews
Crystal Care Collection
Merceode Lodge
"My mother stayed at Merceode Lodge for 2 weeks. All the staff worked very hard to please her and were very friendly. Caroline is an amazing..."Read all 21 reviews

from £1,550 / week66 Rooms

Location Type: Care Home

Merceode Lodge offers a modern approach to care, where every resident is recognised as an individual and supported to live life in a way that suits them best. Located on Hythe Road in Southampton,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Bradshaw Lodge
Shripney Road, Bognor Regis PO22 9PA
1026 Reviews
Crystal Care Collection
Bradshaw Lodge
"My mother has been a resident of Bradshaw Lodge for eight months, she was the first admission. In that time she has settled extremely well..."Read all 26 reviews

from £1,575 / week66 Rooms

Location Type: Care Home

Bradshaw Lodge in Bognor Regis is a care home created to offer comfort, connection, and exceptional quality of life. This 66-bed home combines professional care with the relaxed charm of the coast.... Read more

  • Older Person Care
  • Respite Care
  • Dementia Residential Care
  • Residential Care
Collington Park Lodge
Collington Lane East, Bexhill-on-Sea TN39 3RJ
1023 Reviews
Crystal Care Collection
Collington Park Lodge
"We had to have my dad in respite following a fall and time in hospital. From visiting the site to getting him settled in was a very easy &..."Read all 23 reviews

from £1,385 / week66 Rooms

Location Type: Care Home

This care home in Bexhill-on-Sea is designed to provide exceptional residential and dementia care. The home offers a warm, welcoming environment where residents can feel safe, comfortable, and truly... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Stowe Mount
Scotch Orchard, Lichfield WS13 6DE
9.936 Reviews
Crystal Care Collection
Stowe Mount
"My mom is incredibly happy at this care home, and as her daughter, that means everything to me. The staff are truly amazing, caring,..."Read all 36 reviews

from £1,545 / week66 Rooms

Location Type: Care Home

Stowe Mount Care Home, in the heart of Lichfield, blends contemporary comfort with a warm, welcoming atmosphere. Purpose built with light filled spaces and thoughtfully designed interiors, it offers... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Copperfield Court
Northwood Road, Broadstairs CT10 2NH
9.953 Reviews
Copperfield Court
Copperfield Court
"What a lovely atmosphere today at the home. My great granddad was really enjoying the singing with everyone, the staff were all having a..."Read all 53 reviews

from £1,595 / week66 Rooms

Location Type: Care Home

Copperfield Court is a fantastic residential and dementia care home offering both exceptional care and a vibrant community experience in the heart of Broadstairs. The blend of modern amenities and the... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Arplemere
Fortress Boulevard, Great Sankey, Warrington WA5 3ZH
9.918 Reviews
Crystal Care Collection
Arplemere
"I go to visit my son's mother-in-law. She has been in Arplemere since she left the hospital in January of this year. She is so well cared..."Read all 18 reviews

from £1,495 / week66 Rooms

Location Type: Care Home

Arplemere Care Home, nestled on Fortress Boulevard, is a residential home, which opened in November 2025. Arplemere has 66 beautifully furnished ensuite bedrooms for privacy and relaxation and spacious... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Woodland View Lodge
Dutchbarn Lane, Exeter EX2 7PW
9.917 Reviews
Crystal Care Collection
Woodland View Lodge
"We recently moved our mother into woodland view from a different home via the hospital, in the short while she has been there, we have seen..."Read all 17 reviews

from £1,650 / week66 Rooms

Location Type: Care Home

A brand-new, purpose-built care home in Topsham opening in September 2025. Designed to provide exceptional residential and dementia care, the home offers a warm, welcoming environment where residents... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Lake View Lodge
Limeburners Drive, Halling, Rochester ME2 1FG
9.918 Reviews
Lake View Lodge
Lake View Lodge
"After spending 2 and half years in Australia without seeing my grandad I was so happy to come back and see every single member of staff so..."Read all 18 reviews

from £1,550 / week66 Rooms

Location Type: Care Home

Discover exceptional care at Lake View Lodge, a modern residential care home situated in the peaceful village of Halling, Kent. Dedicated to delivering outstanding care throughout Rochester and the wider... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Kinglea Court
Sewardstone Road, Waltham Abbey E4 7RE
9.916 Reviews
Crystal Care Collection
Kinglea Court
"First visit, Very helpful and friendly staff Lovely rooms Very clean Lovely grounds Very attentive to residents Lovely food..."Read all 16 reviews

from £1,695 / week66 Rooms

Location Type: Care Home

Kinglea Court, a new care home in Chingford operated by Crystal Care Collection and has been thoughtfully designed with sustainable living at its heart. The home offers high-quality residential, dementia,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
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Rownhams Manor
Harrison Way, Rownhams, Southampton SO16 8NG
9.937 Reviews
Rownhams Manor
Rownhams Manor
"The staff are always friendly when visiting the care home. I like the sweets & hot chocolate (Rosie). The garden is very relaxing,..."Read all 37 reviews

from £1,595 / week66 Rooms

Location Type: Care Home

Rownhams Manor is a luxury 66 bedded residential care home situated in Rownhams Village, on the northwest outskirts of Southampton. While being close to local amenities and transport links, the home also... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Somer Valley House
Silver Street, Midsomer Norton, Radstock BA3 2UD
9.936 Reviews
Somer Valley House
Somer Valley House
"My Grandmother was admitted to Somer Valley House after being discharged from hospital following a nasty fall at home and suffering a..."Read all 36 reviews

from £1,650 / week66 Rooms

Location Type: Care Home

Somer Valley House is in Midsomer Norton, a vibrant historic town in Somerset. It offers residential and dementia care for up to 66 people.... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Potter House Care Home
103 Highfield Road, Yeovil BA21 4RJ
9.930 Reviews
Crystal Care Collection
Potter House Care Home
"I know of know other place where the staff gives you happy welcome and in very short time sit you down with a cup tea and a slice cake. My..."Read all 30 reviews

from £1,425 / week66 Rooms

Location Type: Care Home

Potter House Care Home has been designed to feel comfortable, safe, and welcoming, with a strong focus on person-centred care. Residents can choose from ensuite Deluxe bedrooms or Deluxe Premium suites,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Ponbay Lodge
187 The Ridge, Hastings TN34 2AE
9.816 Reviews
Crystal Care Collection
Ponbay Lodge
"Ponbay Lodge is an absolutely beautiful home. The rooms are fresh and clean and the dining room, living room, cinema room, in fact every..."Read all 16 reviews

from £1,575 / week66 Rooms

Location Type: Care Home

Discover compassionate, all-inclusive care at Ponbay Lodge, a newly opened care home in the heart of St Helen’s, Hastings. Officially opened in August 2025, Ponbay Lodge combines expert residential, dementia,... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Estuary Gardens Care Home
Welsh Road, Sealand, Deeside CH5 2FN
9.815 Reviews
Crystal Care Collection
Estuary Gardens Care Home
"Dad moved to Estuary Gardens a few months ago after a hospital admission. Although he has recovered well, he didn't feel like retuning home..."Read all 15 reviews

from £1,425 / week66 Rooms

Location Type: Care Home

Estuary Gardens Care Home in Deeside offers exceptional residential, dementia, and respite care in a truly luxurious setting. Rated Good by Care Inspectorate Wales (April 2026). Designed with both... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Furze Field Manor
4 Dunnock Lane, Sayers Common, Hassocks BN6 9EQ
9.852 Reviews
Furze Field Manor
Furze Field Manor
"Furze Field Manor have done a great job helping my 93 year old mother settle. She has dementia but the staff are kind and patient and take..."Read all 52 reviews

from £1,625 / week66 Rooms

Location Type: Care Home

For those seeking high quality residential and dementia care, Furze Field Manor offers this in a serene and picturesque environment. The combination of personalised care, modern amenities, and the beauty... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Middleshaw Hills
Whalley Road, Barrow, Clitheroe BB7 9GB
9.818 Reviews
Crystal Care Collection
Middleshaw Hills
"I spent 2 weeks in respite care after a replacement hip operation. Both the day and night time staff were first class and gave me excellent..."Read all 18 reviews

from £1,495 / week66 Rooms

Location Type: Care Home

Middleshaw Hills Care Home in Clitheroe offers luxury residential, dementia, and respite care. Middleshaw Hills incorporates sustainable features such as eco-friendly technologies and energy-efficient... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Fairwood Fields
7 Wakefield Road, Pontefract WF8 4HW
9.815 Reviews
Crystal Care Collection
Fairwood Fields
"Mum has found it difficult to adjust to a new environment, but the staff here work very hard to help her settle...."Read all 15 reviews

from £1,325 / week66 Rooms

Location Type: Care Home

Fairwood Fields Care Home, perched on the edge of historic Pontefract in West Yorkshire, redefines later life living with a perfect blend of luxury and thoughtful care. This brand new home from Crystal... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Gillingham Grange
Furnham Road, Chard TA20 1BE
9.816 Reviews
Crystal Care Collection
Gillingham Grange
"From the day my Aunt was assessed by staff from Gillingham Grange I felt confident about the high standard of communication, care &..."Read all 16 reviews

from £1,550 / week66 Rooms

Location Type: Care Home

Gillingham Grange, near to Chard, combines the tranquillity of the Somerset countryside with modern, personalised care in a beautifully designed setting.... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Bowesbury
89 Bowes Road, Boulton Moor, Derby DE24 5BZ
9.813 Reviews
Crystal Care Collection
Bowesbury
"Trying to navigate care and support for a parent with a recently diagnosed complex health issues is hard to deal with in itself. The team..."Read all 13 reviews

from £1,400 / week66 Rooms

Location Type: Care Home

Bowesbury Care Home in Boulton Moor redefines later life living with a perfect blend of luxury and thoughtful care. The care home provides 66 spacious, fully furnished ensuite bedrooms, stylish communal... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Tudor House
Cleve Wood Road, Thornbury, Bristol BS35 2GA
9.715 Reviews
Crystal Care Collection
Tudor House
"My great-aunt has lived at Tudor House Care Home for seven months, and the experience has been wonderful. She loves the varied events and..."Read all 15 reviews

from £1,625 / week66 Rooms

Location Type: Care Home

Tudor House is a brand-new residential care home, located in the charming market town of Thornbury, near Bristol. There’s no belief in add-ons or extras, just a commitment to doing things properly.... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Maris View
1B Pacific Drive, Langney BN23 6DW
9.17 Reviews
Crystal Care Collection
Maris View
"I recently visited a friend at Maris View for the first time, and not knowing what to expect, I was truly impressed. Maris View sets a..."Read all 7 reviews

from £1,475 / week66 Rooms

Location Type: Care Home

Maris View care home is in the coastal town of Eastbourne, just a short distance from Pevensey Bay. Set within a peaceful area, residents can enjoy the perfect balance of suburban life and easy access... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Archbridge Manor
Marsh Meadow Way, Redhill, Telford TF2 9WP
8.43 Reviews
Crystal Care Collection
Archbridge Manor
"Very, very prepared for its recent opening, and what a lovely feeling here. My husband has just gone in and I already feel as cared for as..."Read all 3 reviews

from £1,395 / week66 Rooms

Location Type: Care Home

Archbridge Manor located on Marsh Meadow Road off Watling Street and just a stone’s throw away from the beautiful Granville Country Park. Archbridge Manor offers an exceptional living experience that... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Dovebourne
Derby Road, Hatton, Burton-on-Trent DE65 5PT
8.22 Reviews
Crystal Care Collection
Dovebourne
"Warm welcome everytime you visit. Clean, calm enviroment, Gardens stunning. Food excellent. Overall excellent service in all ways Thank..."Read all 2 reviews

from £1,425 / week66 Rooms

Location Type: Care Home

Dovebourne Care Home in Hatton offers luxury residential, dementia, and respite care. The home is located in the peaceful village of Hatton, just outside Burton upon Trent. Dovebourne incorporates... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Sherwell Manor
Cutliffe Road, Taunton TA1 3GA
Crystal Care Collection
Sherwell Manor

from £1,485 / week66 Rooms

Location Type: Care Home

Sherwell Manor is a new care home that has been purpose built with residents in mind, located in Taunton. Offering some of the highest quality residential, dementia, and respite care in Somerset, Sherwell... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Chantrey Fields
Southwold Road, Market Rasen LN8 3WJ
Crystal Care Collection
Chantrey Fields

from £1,275 / week66 Rooms

Location Type: Care Home

Situated on Southwold Road, Chantrey Fields offers a convenient location close to the heart of the town, with a great selection of shops, cafés, and everyday amenities just a short distance away. Surrounded... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Otwell Grove
2 Anniversary East, Bicester OX25 2EE
Crystal Care Collection
Otwell Grove

66 Rooms

Location Type: Care Home

Otwell Grove is a newly developed care home designed to deliver high-quality residential and dementia care within a welcoming, person-focused setting. Purpose-built to support up to 66 residents, the... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Willowmere Lodge
Lloyd Drive, Ellesmere Port, Chester CH65 9HQ
Crystal Care Collection
Willowmere Lodge

from £1,350 / week66 Rooms

Location Type: Care Home

Willowmere Lodge in Ellesmere Port redefines later life living with a perfect blend of luxury and thoughtful care. The care home provides 66 spacious, fully furnished ensuite bedrooms, stylish communal... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Penrose Croft
Rowes Lane, Helston TR13 0FP
Crystal Care Collection
Penrose Croft

from £1,625 / week66 Rooms

Location Type: Care Home

Penrose Croft is a new, purpose-built care home in Helston, Cornwall opening in August 2026. Providing high-quality residential, dementia, and respite care for up to 66 people, the home blends premium... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care
Tealwood Grange
1 Adam Grove, Waddington, Lincoln LN5 9WQ
Crystal Care Collection
Tealwood Grange

from £1,450 / week66 Rooms

Location Type: Care Home

Tealwood Grange is located in Lincoln, delivering high-quality residential, dementia, and short-term respite care in a thoughtfully designed setting. The home blends sustainability with style, featuring... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care

Crystal Care Collection Reviews (524)

9.7

Crystal Care Collection has a Group Review Score of 9.7 (9.716) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Crystal Care Collection must have a Review Score.

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Showing 524 reviews matching selected criteria
Review of Middleshaw Hills from S B (Wife of Resident) published on 31 July 2026 Submitted via Postal Card•
Overall Experience

Laundrey lets you down. It's a shambles. 2 sweaters put on hot wash. Both shrunk and ruined.

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Review of Dovebourne from Sue W (Daughter-in-law of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience
Warm welcome everytime you visit. Clean, calm enviroment, Gardens stunning. Food excellent.
Overall excellent service in all ways
Thank you.

Sue.

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Review of Tudor House from Michelle B (Niece of Resident) published on 29 July 2026 Submitted via Website•
Overall Experience
My great-aunt has lived at Tudor House Care Home for seven months, and the experience has been wonderful. She loves the varied events and outings-especially getting out for fresh air-and thoroughly enjoys participating in flower arranging, an activity that keeps her mind actively engaged. My aunt also looks forward to watching her church service in the cinema on a Sunday. Tudor Houses' gardener/maintenance man is always helping Ruth with various jobs that she asks him to do, from gardening to making her a jigsaw board.
I have personally dined here, and the food is delicious. The facility itself resembles a high-end hotel: it is always spotlessly clean, beautifully decorated with fresh flowers, and incredibly welcoming. Furthermore, the staff are exceptionally dedicated and friendly, always trying to meet every resident's unique needs.

I want to thank everyone involved for the outstanding care and support you have given her since her arrival

↩Reply from Amanda Hawley, General Manager at Tudor House

Thank you Michelle for your wonderful five star review! We are so pleased your great-aunt loves living with us here at Tudor House, she is a genuine star and we love seeing her get involved in all the activities.

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Review of Furze Field Manor from J G (Son of Resident) published on 28 July 2026 Submitted via Website•
Overall Experience

Furze Field Manor have done a great job helping my 93 year old mother settle. She has dementia but the staff are kind and patient and take good care of her. They are very good at communicating and keeping me informed as to how Mum is doing. Thank you

↩Reply from Sara Heath, Customer Relations Manager at Furze Field Manor

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your mother has settled in well with us. Our team is committed to providing compassionate, patient, and person-centred care, and it means a great deal to know that this has made a positive difference for...  

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Review of Kinglea Court from L J (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card•
Overall Experience
Mum has been in Kinglea Court for 4 days so far.
Staff - lovely, extremely caring & helpful
Rooms & facilities fantastic
Gardens & grounds lovely
Residents friendly & understanding of each other
Food excellent

Will absolutely recommend

↩Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you for your lovely review and recommendation. We're delighted to hear that your mum has settled in well and that you've been so pleased with our caring team, facilities, beautiful surroundings, and food. Your kind words mean a great deal to us, and we look forward to continuing to provide your mum with the highest standard of care and support.

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Review of Kinglea Court from Colin O (Son-in-law of Resident) published on 24 July 2026 Submitted via Postal Card•
Overall Experience
First visit,
Very helpful and friendly staff
Lovely rooms
Very clean
Lovely grounds
Very attentive to residents
Lovely food

Would thoroughly reccomend

↩Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you for taking the time to share your first impressions of Kinglea Court. We're delighted to hear that you found our team welcoming and helpful, our home clean and comfortable, and our grounds and food enjoyable. Your recommendation means a great deal to us, and we appreciate your kind feedback.

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Review of Middleshaw Hills from H B (Wife of Resident) published on 24 July 2026 Submitted via Postal Card•
Overall Experience

Fantastic staff, lovely rooms, food excellent. Overall experience very good, well looked after, felt safe.

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Review of Furze Field Manor from Damian T (Son of Resident) published on 23 July 2026 Submitted via Website•
Overall Experience

An excellent experience for my Mum so far at Furzefield Manor with caring staff, interesting activities and great facilities. I would recomnend Furzefield for anyone looking for a caring and comfortable home for their loved ones.

↩Reply from Sara Heath, Customer Relations Manager at Furze Field Manor

Thank you so much for your wonderful review and kind recommendation. It means a great deal to our entire team to know that your mum is having such a positive experience at Furzefield Manor.

We're delighted that you've noticed the care and dedication of our staff, the variety of activities on...  

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Review of Bradshaw Lodge from Len B (Son of Resident) published on 23 July 2026 Submitted via Website•
Overall Experience

My mother has been a resident of Bradshaw Lodge for eight months, she was the first admission. In that time she has settled extremely well which is very pleasing as, at the age of 99, she is still a very independent person. The moment you step into Bradshaw Lodge you are aware of the high standard of care and considerations afforded to the residents by the staff. The accommodation, food and activities are second to none. We would have no hesitation in recommending Bradshaw Lodge to anyone considering care for their loved ones.

↩Reply from Chrissy Terry, Customer Relations Manager at Bradshaw Lodge

Thank you for your review we are so glad that your mum has settled in so well at Bradshaw Lodge Care home and for recommending our care home for prospective residents.

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Review of Bowesbury from C R (Husband of Resident) published on 22 July 2026 Submitted via Postal Card•
Overall Experience
We found the room and staff very pleasant and polite and didnt talk down to my wife
She is very poorly with Osteo Arthritis, and has difficulty in doing normal everyday things.

The home is immaculate and the management and staff very professional.

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Review of Stowe Mount from Clare W (Daughter of Resident) published on 21 July 2026 Submitted via Website•
Overall Experience

My mom is incredibly happy at this care home, and as her daughter, that means everything to me. The staff are truly amazing, caring, patient, and always willing to go the extra mile. You can see how much they genuinely value the residents, and it creates such a positive atmosphere.

The residents themselves are very friendly, which has helped Mom settle in quickly and feel part of a community. She's made lovely connections and feels comfortable and supported every day.

The building is absolutely stunning too. It's bright, modern, and beautifully maintained, which makes it feel welcoming from the moment you walk through the door.

I couldn't be more grateful for the care and kindness shown to Mom. This home has given her comfort, happiness, and dignity, and I would highly recommend it.

↩Reply from Rebecca Bristow, Care Home Manager at Stowe Mount

Thank you for taking the time to review our care home. I will pass on your kind words to the team.

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Review of Somer Valley House from R G (Granddaughter of Resident) published on 21 July 2026 Submitted via Website•
Overall Experience

My Grandmother was admitted to Somer Valley House after being discharged from hospital following a nasty fall at home and suffering a fracture near her coccyx. Originally she was only booked for 2 weeks respite but was so pleased with the care and the home that she extended this by another 2 weeks. It is a great home with so many thoughtful touches and a lovely community feel that Gran felt like it was more of a holiday. She is looking forward to another respite stay next year when we go on holiday

↩Reply from Emma Curtain, Customer Relationship Manager at Somer Valley House

Thank you so much for your kind review. We do hope that your Grandmother is still recovering well and enjoyed her time here with us as much as we enjoyed having her. It is fabulous to hear that your gran will be back next year for a respite stay.

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Review of Merceode Lodge from Jane B (Daughter of Resident) published on 20 July 2026 Submitted via Website•
Overall Experience

My mother stayed at Merceode Lodge for 2 weeks. All the staff worked very hard to please her and were very friendly. Caroline is an amazing senior carer. The managers were very helpful at all times. Thank you.

↩Reply from Helen Chapman, General Manager at Merceode Lodge

Thank you Jane for your positive feedback, it is really appreciate!!

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Review of Furze Field Manor from Adrian M (Son of Resident) published on 20 July 2026 Submitted via Website•
Overall Experience
We have been generally happy with Furze Field. My mother has been there for about a year now.
The main positive features are:
- it is modern, well designed and has a high standard of facilities and decoration
- the staff are friendly and caring
- it is kept very clean
Areas in which it might be improved:
- dementia residents are mixed with normal residents and my mother sometimes finds this depressing or stressful. For example sometimes residents with dementia will come into her room and refuse to leave. So she tries to keep her room locked a lot of the time, which is a shame.
- the food is okay but could be improved, such as having fresh instead of frozen vegetables or offering more interesting lighter meals. Lunches are sometimes nice but dinners are often just a sandwich or baked potato.
- as resident numbers have increased the ratio of carers to residents has dropped a bit low

- the air conditioning needs improving - in the recent hot weather the rooms have been very hot

↩Reply from Sara Heath, Customer Relations Manager at Furze Field Manor

Thank you for taking the time to share your feedback. We are pleased to hear that you and your mother have been happy with her experience at Furze Field and that you value our facilities, cleanliness, and the care provided by our team. Your kind comments will be shared with the staff.

We also...  

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Review of Potter House Care Home from D T (Daughter of Resident) published on 17 July 2026 Submitted via Website•
Overall Experience

After 3 weeks in hospital recovering from a fractured femur Mum decided she would like to go for respite care. Potter House was the second care home that we viewed and as soon as we stepped inside we knew it would be the right place for mum. All the staff are very kind & helpful.

↩Reply from Chloe Bale, Customer Relationship Manager at Potter House Care Home

Thank you so much for your lovely words. It really means a lot to us to hear that you had such a positive experience. Your mum is absolutely fantastic, and it's a pleasure to welcome her to Potter House. We always here to support in any way we can.

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Review of Kinglea Court from Peter R (Son-in-law of Resident) published on 16 July 2026 Submitted via Website•
Overall Experience
On arrival you get that wow feeling. To me it looked like a row of newly built cottages with an outlook of the surrounding countryside. Step inside and the feeling continues, it's the space allowed, from that for the reception area to the width of the walkways to the residences rooms and other facilities. My 96 year old mother-in-law, who mobility is now failing, but otherwise is very capable 'holidayed' here for 2 weeks whilst we, her immediate family, took a holiday ourselves.

'I've had a marvellous time'' her first words when we went to collect her. The staff are so helpful and friendly, the food is lovely, she has made new friends and although she doesn't feel she needs to be a full time resident just yet, she is quietly looking forward to future opportunities to stay. And what I find really really nice is the Kinglea Court team have invited her back once a month to have lunch with her new friends. The first date is in her diary. Kinglea Court is better than a hotel!

↩Reply from Lisa Coombs, Registered Manager at Kinglea Court

Thank you so much for your wonderful review and kind words. We are delighted that your mother-in-law had such an enjoyable respite stay and felt so welcomed by our team. It means a great deal to know she made new friends, enjoyed the food, and is already looking forward to returning. We look...  

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Review of Dovebourne from Elaine G (Wife of Resident) published on 16 July 2026 Submitted via Website•
Overall Experience

My husband has just spent two weeks in Respite Care at Dovebourne Care Home. He has been looked after very well indeed, with professionalism and kindness shown throughout by all members of the Staff Team. It is a beautiful Care Home and the Management has established high standards of care. We hope to have the opportunity to return.

↩Reply from Melanie Fenton, General Manager at Dovebourne

Thank you for your kind words. We are all so pleased that you were happy with the standards of care here at Dovebourne. I will cascade this positivity to the team. Thanks Melanie .

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Review of Furze Field Manor from B R (Resident / Service User) published on 16 July 2026 Submitted via Postal Card•
Overall Experience

Very welcome reception. All staff very kindly and helpful. Fellow residents amiable, mostly. Meal times mostly amiable with fellow residents. Would have liked easier access to garden area but staff always willing to help gain access. All-in-all a very pleasant stay at Furze Field Manor.

↩Reply from Sara Heath, Customer Relations Manager at Furze Field Manor

Thank you for your lovely feedback. We're delighted to hear that you enjoyed such a pleasant stay at Furze Field Manor. It's wonderful to know that you found our staff kind, helpful, and always willing to assist, and that you enjoyed the friendly atmosphere with your fellow residents.

We also...  

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Review of Potter House Care Home from W G (Daughter of Resident) published on 16 July 2026 Submitted via Website•
Overall Experience

Mum has only been with you for a short while but I feel she has settled in really well. She had been quite isolated at home. Now she joins in a lot of the activities and making new friends. She says its like living in a five star hotel. The staff a wonderful and even with there busy schedule still find time to chat.

↩Reply from Meg Cleal, General Manager at Potter House Care Home
Thank you for your lovely review. We are delighted to hear that your mum has settled in so well and is enjoying making new friends and taking part in activities.

It means a lot to hear that she feels at home with us, and we're especially pleased that our team has made such a positive impression....  

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Review of Potter House Care Home from Pamela I (Wife of Resident) published on 16 July 2026 Submitted via Website•
Overall Experience
I know of know other place where the staff gives you happy welcome and in very short time sit you down with a cup tea and a slice cake. My experience since my husband moved in had been very reassuring that he is and will be very well cared for by the well trained and passionate caring staff.his room is well equipped with all he needs. And like the rest of the care home it's spotlessly clean. The menu is changed daily and looks very appetising. My husband always clears his plate. The residence.also have access.to baskets of choc bars, biscuits, fresh fruit and many different drinks placed around the home.
The home has many activities areas and quiet areas for those who don't want to join in. The care home has lovely decor and comfy furniture. The safe garden is well set out making a lovely place to spend time to sit and reminisce with your loved one.

And above all it feels like home

↩Reply from Meg Cleal, General Manager at Potter House Care Home
Thank you for your wonderful review. We are delighted to hear that you and your husband have felt so welcomed and reassured since he joined our home.

Your kind words about our caring team, homely environment, cleanliness, meals and facilities mean so much to us. Creating a place where residents...  

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Costs for care homes owned by Crystal Care Collection

Average costs per week for care homes owned by Crystal Care Collection by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Crystal Care Collection, based on 30 out of 31 settings.

Type of Care ProvidedAverage Weekly Cost
Residential Care£1,499
Residential Dementia Care£1,499
All Care Types£1,499

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

Average costs per week for care homes owned by Crystal Care Collection by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Crystal Care Collection, based on 30 out of 31 settings.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Crystal Care Collection own?

Crystal Care Collection own 31 Care Homes.

Which Crystal Care Collection Care Homes have the highest review score?

Dale Brook, Merceode Lodge & Bradshaw Lodge have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crystal Care Collection to verify any information. View our terms and conditions. Crystal Care Collection has an Enhanced Service -more info.