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Care Homes Owned by Exemplar Health Care Services Ltd

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exemplar Health Care Services Ltd
Exemplar Health Care believes that people deserve more than just care - they deserve the chance to live a fulfilling and meaningful life.

As one of the country’s leading providers of nursing care, Exemplar Health Care focuses on supporting each person to reach their full potential.

Their approach is all about looking at the whole person, not just their needs, and empowering individuals to maintain their independence and achieve their personal goals.

With over 50 homes across England, Exemplar Health Care cares for adults with multiple diagnoses and complex needs arising from conditions such as dementia, mental health conditions, neuro-disabilities, and physical disabilities.

Each home has a dedicated, nurse-led team - including general, mental health, and learning disability nurses - offering a level of support that goes beyond what’s typically available in other care settings.

This approach ensures that every individual gets the right care, from the right team, at the right time - helping to reduce hospital admissions, prevent placement breakdowns, and improve long-term health outcomes.

With Exemplar Health Care, individuals don’t just receive care - they get the support, skills, and confidence to live well and thrive.

Exemplar Health Care Services Ltd Locations (58)

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58 Care Homes owned by Exemplar Health Care Services Ltd
Bridgewood Mews

38 Bridge Road, Tipton DY4 0JW 

8.6 6 reviews
"I would highly recommend Bridgewood Mews to anyone who is in need of care. Very clean and very welcoming. All the staff that I have dealt…"   Read all 6 reviews
Location Type Care Home

Bridgewood Mews is a small complex needs care home in Tipton, which supports people living with complex mental health needs, neuro-disabilities and physical disabilities. Bridgewood Mews is part of Exemplar Health Care, a leading provider of specialist… Read more about Bridgewood Mews

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 20 Rooms
Hylton Grange

1 Poole Road, Sunderland SR4 0HG 

8.6 3 reviews
"What can I say about Hylton Grange other than excellent. The staff make a care home and the staff here, from the management team to the…"   Read all 3 reviews
Location Type Care Home

Hylton Grange supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing… Read more about Hylton Grange

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 30 Rooms
Greenacre Park

2 Elmdon Drive, Humberstone, Leicester LE5 0BN 

8.5 5 reviews
"Wonderfully caring staff and environment. All areas are clean all maintained to a high standard. Great facilities, lovely rooms. The care…"   Read all 5 reviews
Location Type Care Home

Greenacre Park supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care… Read more about Greenacre Park

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 28 Rooms
St Andrew's Court

2 Wheeler Street, Hull HU3 5QE 

8.5 13 reviews
"The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage…"   Read all 13 reviews
Location Type Care Home

Located on Wheeler Street in Hull, St Andrew’s Court is a specialist care home which supports up to 20 adults living with complex mental and physical health needs, neuro-disabilities and dementia. St Andrew’s Court is part of Exemplar Health Care,… Read more about St Andrew's Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 21 Rooms
Tees Grange

375 Norton Road, Norton, Stockton-on-Tees TS20 2PH 

8.5 3 reviews
"Excellent care and brilliant staff make you feel so welcome when visiting. Nothing is any trouble. The food is excellent. We have been to a…"   Read all 3 reviews
Location Type Care Home

Exemplar Health Care's Tees Grange is a complex needs care home which opened in March 2023. The home provides specialist nursing care for adults living with a range of complex and high acuity care needs. The Stockton home features 30 large bedrooms… Read more about Tees Grange

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Mental Health
  • 30 Rooms
Pathways

Kingfisher Way, Sutton-in-Ashfield NG17 4BR 

8.4 3 reviews
"I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful…"   Read all 3 reviews
Location Type Care Home

Welcome to Pathways! Pathways nursing home in Sutton-in-Ashfield supports adults living with multiple and profound learning disabilities and/or autism, who have complex health and care needs. The specialist care home operates within the positive… Read more about Pathways

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Younger Adults
  • Learning Disability / Autism
  • Mental Health
  • 10 Rooms
Bennett Court

Ash Grove, South Elmsall, Pontefract WF9 2TF 

8.4 3 reviews
"We are very happy with the treatment Mum receives. We feel the care is exceptional and we can relax knowing Mum is in good hands. Very…"   Read all 3 reviews
Location Type Care Home

Exemplar Health Care's Bennett Court is a complex needs care home opened in December 2021. The home provides specialist nursing care for adults living with a range of complex and high acuity care needs. The Pontefract home features 30 large bedrooms… Read more about Bennett Court

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 39 Rooms
Copperfields

243 Cross Green Lane, East End Park, Leeds LS9 0BA 

8.4 4 reviews
"My dad has lewy body dementia and has lived at Copperfields for 2 and half years. The care he has received has been exceptional and has…"   Read all 4 reviews
Location Type Care Home

Welcome to Copperfields! Copperfields is a 30-bed care home in East End Park, Leeds, providing high-quality nursing care for adults with complex health and care needs. It’s part of Exemplar Health Care, one of the country’s leading nursing care… Read more about Copperfields

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 30 Rooms
Blackmoor

21 Blackmoor Croft, Birmingham B33 0PE 

8.3 8 reviews
"My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious…"   Read all 8 reviews
Location Type Care Home

Exemplar Health Care's Blackmoor is a complex needs care home opened in September 2021. The home provides specialist nursing care for adults living with a range of complex and high acuity care needs. The Birmingham home features 30 large bedrooms… Read more about Blackmoor

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 30 Rooms
Wykewood

Huddersfield Road, Wyke, Bradford BD12 8AA 

8.3 9 reviews
"My mum has now been at Wykewood coming up to a year. This is the only home where she has really settled and I don't feel like I have to be…"   Read all 9 reviews
Location Type Care Home

Welcome to Wykewood! Located on Huddersfield Road, in Wyke, Bradford, Wykewood is a specialist care home which supports up to 40 adults living with complex mental and physical health needs. Wykewood is part of the Exemplar Health Care group,… Read more about Wykewood

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Mental Health
  • Acquired Brain Injury
  • 40 Rooms
Scotia Heights

Scotia Road, Stoke-on-Trent ST6 4HA 

8.3 19 reviews
"The staff are great and very patient with my mum who has dementia. She is on the bridgewater section. The home its self is very bright and…"   Read all 19 reviews
Location Type Care Home

Welcome to Scotia Heights! Scotia Heights is a complex needs care home in Stoke-on-Trent that supports adults living with complex mental health needs, neuro-disabilities, physical disabilities and complex dementia. The home is part of Exemplar… Read more about Scotia Heights

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 60 Rooms
Tyne Grange

Grainger Park Road, Newcastle upon Tyne NE4 8RR 

8.3 6 reviews
"My wife has been in care at Tyne Grange for two years. The care and support from all of the staff from admin to management can not be…"   Read all 6 reviews
Location Type Care Home

Welcome to Tyne Grange Located on Grainger Park Road in Newcastle-upon-Tyne, Tyne Grange is a specialist care home which supports up to 22 adults living with complex mental and physical health needs. Tyne Grange is part of Exemplar Health Care,… Read more about Tyne Grange

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 22 Rooms
Church Walk

Cavendish Road, Kirkholt, Rochdale OL11 2QX 

8.3 3 reviews
"Myself and my family cannot speak highly enough of Church Walk care home, meeting the complex needs of my uncle. All staff are exemplary,…"   Read all 3 reviews
Location Type Care Home

Welcome to Church Walk Copperfields is a small 18-bed complex needs care home in Kirkholt, Rochdale. It supports people living with complex mental health conditions, neuro-disabilities including Huntington’s disease, brain injuries and spinal injuries.… Read more about Church Walk

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 18 Rooms
Willowbeck

95 Holywell Road, Sheffield S4 8AR 

8.2 15 reviews
"My partner initially went for a respite week in March but eventually stayed for 9 weeks following assessment for permanent care. During…"   Read all 15 reviews
Location Type Care Home

Welcome to Willowbeck! Willowbeck is a specialist care home in Sheffield that supports adults living with complex and high acuity needs. The home specialises in supporting people living with neurological conditions including brain injury and stroke,… Read more about Willowbeck

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 80 Rooms
Quarryfields

Woodfield Road, Balby, Doncaster DN4 8EW 

8.2 8 reviews
"Our son needs a very complex understanding of his needs and we find from the management to all staff, nurses and cleaning staff, they are…"   Read all 8 reviews
Location Type Care Home

Welcome to Quarryfields! Quarryfields is a small specialist nursing home in Balby, Doncaster, which supports people with a learning disability, who are living with complex care and health needs including autism and mental health needs. The home… Read more about Quarryfields

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • 24 Rooms
Brook View

Aintree University Hospital Site, Longmoor Lane, Fazakerley, Liverpool L9 7JU 

8.2 5 reviews
"My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff…"   Read all 5 reviews
Location Type Care Home

Welcome to Brook View! Brook View is a specialist nursing home in Fazakerley, Liverpool, which supports people living with complex mental health needs, neuro-disabilities, brain injury, spinal injury, dementia and stroke. The home is part of… Read more about Brook View

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Mental Health
  • Acquired Brain Injury
  • 32 Rooms
Fernwood

239 Knowsey Lane, Knowsley, Liverpool L36 8EL 

8.2 1 review
"My husband was in Fernwood for respite last two weeks in March. He has a severe brain injury and mobility problems. He was treated with…"   Read review
Location Type Care Home

Exemplar Health Care's Fernwood is a complex needs care home which opened in January 2024. The home provides nursing care for adults living with a range of complex and high acuity care needs. The Knowsley based home features 28 large bedrooms with… Read more about Fernwood

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 28 Rooms
Acer Mews

Holden Street, Ashton-under-Lyne OL6 9JF 

8.0 4 reviews
"It was nice to see mum relaxing watching tv with the staff today; mum was comfy and loving the fact the staff was sat with her keeping her…"   Read all 4 reviews
Location Type Care Home

Acer Mews supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care from… Read more about Acer Mews

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 28 Rooms
Parkside

1a Tibbington Terrace, Tipton DY4 9HJ 

8.0 4 reviews
"My son started residence at Parkside in late January and my daughter and I are so happy that he did! He has now settled and is happy. The…"   Read all 4 reviews
Location Type Care Home

Welcome to Parkside! Parkside is a small complex needs care home in Tipton which supports people living with complex mental health needs, behaviours of concern and Huntington’s disease. The care home is part of Exemplar Health Care, a leading provider… Read more about Parkside

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 22 Rooms
Ribble View

39 Church Avenue, Preston PR1 4UD 

7.9 5 reviews
"My wife is the longest resident here at Ribble View. I've been impressed by the level of care she's received and feel that the staff are…"   Read all 5 reviews
Location Type Care Home

Welcome to Ribble View! Ribble View is a specialist care home in Preston which supports people living with complex mental health needs, neuro-disabilities and physical disabilities. The home is also registered to support adults with learning disabilities,… Read more about Ribble View

  • Care Provided
  • Long Term/Permanent
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 30 Rooms
Coronation Court

Hunter Road, Cannock WS11 0FN 

Location Type Care Home

Coronation Court supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing care… Read more about Coronation Court

  • Care Provided
  • Long Term/Permanent
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 33 Rooms
Kingfisher View

Wheldon Road, Castleford WF10 2PY 

Location Type Care Home

Welcome to Kingfisher View! Kingfisher View, part of Exemplar Health Care, is a specialist care service that supports people living with complex and high acuity needs. The service has seven single and dual occupancy apartments that support 12… Read more about Kingfisher View

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Mental Health
  • Acquired Brain Injury
  • 16 Rooms
Hillside Court

St Anthony's Road, Beston, Leeds LS11 8FG 

Location Type Care Home

Welcome to Hillside Court! Hillside Court is a 41-bed care home in Beeston, Leeds, that provides high-quality nursing care for adults living with complex health and care needs. It’s part of Exemplar Health Care, one of the country’s leading nursing… Read more about Hillside Court

  • Care Provided
  • Long Term/Permanent
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 41 Rooms
Leger Grove

Armthorpe Road, Intake, Doncaster DN2 6AR 

Location Type Care Home

Leger Grove provides nursing care for adults living with complex needs arising from mental health conditions, neuro disabilities including brain injuries, physical disabilities, and dementia. The home comprises 40 large en suite bedrooms spread across… Read more about Leger Grove

  • Care Provided
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 40 Rooms
Lepton Heights

36 Wakefield Road, Fenay Bridge, Huddersfield HD8 0BG 

Location Type Care Home

Lepton Heights in Huddersfield offers high-quality nursing care for adults with complex needs as a result of dementia, brain injuries, mental health conditions and neuro-disabilities. The care home has 40 bedrooms and three apartments that are single… Read more about Lepton Heights

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 43 Rooms
Laurel Place

Gudmensen Avenue, Bishop Auckland DL14 6RG 

Location Type Care Home

Laurel Place supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing… Read more about Laurel Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 38 Rooms
Walton Grove

Guido Street, Failsworth, Oldham M35 0AL 

Location Type Care Home

Walton Grove supports adults living with complex needs arising from brain injuries, dementia, mental health conditions, neuro disabilities, and physical disabilities. The purpose-built home has 40 en suite bedrooms and to single occupancy apartments,… Read more about Walton Grove

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 42 Rooms
Woodside Place

Woodside Avenue, Telford TF7 5FQ 

Location Type Care Home

Woodside Place in Telford is a care home for adults who have complex and high acuity needs as a result of complex mental health conditions, dementia, neuro-disabilities and physical disabilities. Their staff team is nurse-led and and they are experienced… Read more about Woodside Place

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Acquired Brain Injury
  • 33 Rooms

Exemplar Health Care Services Ltd Reviews (473)

8.9

Exemplar Health Care Services Ltd has a Group Review Score of 8.9 (8.851) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

Overall Experience
  • 17
  • 3
  • 0
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  • 0
Date Published
  • 473
  • 62
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  • 246
  • 227
Reviewer Connection to Exemplar Health Care Services Ltd
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Otterburn

from L R (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I cannot fault the care mum has received since she moved into Otterburn Care Home over 3 years ago. The staff are very kind and caring, nothing is too much trouble for them.
We would definitely recommend Otterburn. No complaints find us.
Reply from Chloe Woodhall, Digital Marketing Manager at Otterburn

Thanks so much for leaving such a lovely review, we'll be pass this on to the team - they'll be thrilled! It's lovely to hear you find our colleagues kind and caring, and that you'd recommend our home!

  • Facilities
  • Care / Support
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  • Treated with Dignity
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  • Value for Money
Review of

Thames House

from Leanne B (Friend of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit Thames House the staff are wonderful. They do everything they can to ensure that you feel like you are home. They are personable and professional and keen to go out of their way to help.
Reply from Chloe Woodhall, Digital Marketing Manager at Thames House

Thank you for your kind review. We're so glad to hear you feel our colleagues do everything they can, and are helpful! We'll pass your lovely comments across to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Tyne Grange

from James B (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in care at Tyne Grange for two years. The care and support from all of the staff from admin to management can not be faulted. Also support for myself has been excellent. This has helped my wife towards recovery. Tyne Grange can not be faulted.
Reply from Jo Hemmingway, Marketing and Communications Officer at Tyne Grange

Dear James, thank you for taking the time to leave a review. It's wonderful to hear from he loved ones of a resident, especially such kind words. We're glad you're happy with the care and support for your wife and that the team have shown to you. We'll pass your review on to he home - it'll make their day!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Adswood Lodge

from H A (Sister of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Adswood Care Home. Review on the management and staff. Always feel listened to, with feedback being responded without delay.
The manager of the care home always makes me feel reassured and never dismisses my concerns and worries. She is very approachable at all times and has a caring approach to her
management style.
Reply from Chloe Woodhall, Digital Marketing Manager at Adswood Lodge

Thank you so much for your review. It's great to hear you feel listened to and reassured! We'll pass along your lovely comments to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Scotia Heights

from Kevin T (Son of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are great and very patient with my mum who has dementia. She is on the bridgewater section. The home its self is very bright and clean, my mum's room and clothes are always clean and tidy. The food always looks fresh and of a high standard.
Reply from Jenna Wood, Marketing Manager at Scotia Heights

Thank you for your kind words. We're so pleased to hear that your mum is well cared for and comfortable in our home. It's great to know you've noticed the cleanliness, quality of the food, and the team's patience and support. We'll be sure to share your feedback with our staff - it means a lot.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woolston House

from Charles H (Brother of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very well looked after by all the staff and does remember some happy times in his life.
Reply from Jenna Wood, Marketing Manager at Woolston House

Thank you for your thoughtful review. We're so glad to hear your brother is well cared for and finding moments of happiness. It means a lot to us and we'll share your kind words with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review of

Woolston House

from Rebecca D (Granddaughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a great visit bring my children with me and the staff are always welcoming. The activities are amazing my grandma goes with my granddad every week. The food is great always an option.
Reply from Jenna Wood, Marketing Manager at Woolston House

Thank you so much for your kind words. We're pleased to hear that your family enjoys visiting, and it's great to know your grandparents look forward to their time here each week. We'll be sure to pass your lovely feedback on to the team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review of

Marmaduke

from Pauline B (Sister of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has complex needs, this means that she requires a lot of care.
Spoke with the manager and arranged a visit. My first thought on my visit was how lovely all the staff and management were. So after I had a look around and finally getting the funding for my sister to move in. The staff couldn't
do enough to help me to arrange my sister's move and the Manager even went to the care home where my sister was staying to get her medication and care plans that hadn't been given to me. Since moving my sister to Marmaduke she is becoming more relaxed and has really taken to the staff, all the staff are friendly very welcoming and knowledgeable about my sister's complex needs. There is activities daily and staff try to engage my sister into doing activities. I highly recommend Marmaduke, it is a fabulous run Home with staff who go out there way to give my sister and other residents the best possible life they can have. Marmaduke is bright, spacious and an inviting place to live.
Reply from Chloe Woodhall, Digital Marketing Manager at Marmaduke

Thanks so much for leaving us such a kind review. We're so glad to hear the home were supportive when moving in, and that your sister is enjoying living there. We'll pass your comments on to the team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wytham Lodge

from K K (Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time at Wytham Lodge has been one of the best services and support I have experienced, any issues are promptly addressed, and the care go above and beyond. Management have been great during my transition and I see myself making lots of progress here. Great service.
Reply from Chloe Woodhall, Digital Marketing Manager at Wytham Lodge

Thanks so much for leaving us a review! We're so glad to see your care team go above and beyond. We'll pass your kind words on to the team.

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Review of

Woolston House

from Maria J (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care home, the staff and management. The care staff are very attentive and dedicated to what they do, and that's very comforting for me to know my loved one is in good hands. The management and nursing staff have always been available for me to raise any concerns, and they act
promptly and efficiently.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for your lovely review. We're glad to hear your feedback on how amazing the team are at Woolston House and that it brings you comfort. I'll pass your comments on to the team; they'll be very happy to hear how highly you speak of them and the care that they provide!

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Review of

Woolston House

from Marion W (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely confident that the care my husband is getting is brilliant.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House

Thank you for taking the time to leave a review. We're so pleased to hear that you know your husband is well cared for at Woolston House. I'll pass your comments on to the team so they can hear what an amazing job they're doing!

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Review of

Otterburn

from Simon M (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mum came to Otterburn she, I believe, has had the utmost care that she needs. The staff are friendly and cater to mums every need. One of my gripes is the telephone on her ward; it's hardly answered. There should be more phones available, also at times the communication between myself and 'some
staff' isn't met.
Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn

Thank you for taking the time to leave a review, we're glad to hear you're happy with the care for your mum. We've taken on board your feedback regarding communication and the home has just installed new handset devices throughout the building, which we will hopefully improve our call answering. If any issues continue, please don't hesitate to raise any concerns to Naomi, the Home Manager.

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Review of

Greenacre Park

from D C (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderfully caring staff and environment. All areas are clean all maintained to a high standard. Great facilities, lovely rooms. The care given here offers our family total peace of mind that she is safe and well cared for.
Reply from Jo Hemmingway, Marketing and Communications Officer at Greenacre Park

Thank you for taking the time to leave a review of Greenacre Park. We're pleased to hear that you're happy with the care and support from the team, and that we have given your family peace of mind at what can be a concerning time. We'll pass your kind message on to the team.

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Review of

Greenacre Park

from David C (Husband of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is fine.
Reply from Jenna Wood, Exemplar Health Care at Greenacre Park

Thank you for your review! We're glad to hear that everything is going well. If there's anything we can do to make your experience even better, please don't hesitate to reach out.

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Review of

Brook View

from Cherryl S (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff members I see. I have a good relationship with everyone and they always take time to say hello, ask after my young son, give me updates on mum and offer me a coffee!
Mum
is very settled at Brook View. I see how much she is well cared for - which is very reassuring for me.
Reply from Lauren Hallas, Marketing and Communications Officer at Brook View

Hello, thank you for taking the time to leave a review for Brook View. We're pleased to hear your feedback and glad to hear that your mum is settled in her home. We'll make sure to pass your words on to the rest of the team!

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Review of

Cheshire Springs

from Jane R (Relative of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is beautiful with a lovely feel to it.
The staff go above & beyond, which shows in the residents.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs

Thank you for the lovely review! We're so pleased to hear about your positive experience with the home, we pride ourselves on making every day better for the people we care for. I'll pass on your comments to the Cheshire Springs team.

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Review of

Cheshire Springs

from Amy D (Relative of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place, very clean, staff lovely and welcoming. All residents seem very happy and settled here. All the staff treat the residents with total care and compassion.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs

Thank you for your lovely review! We're so pleased to hear your feedback about Cheshire Springs and the team there, we'll pass on your comments to the team.

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Review of

Blackmoor

from M R (Wife of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious time for both of us but the staff were so welcoming and he settled straight away. I would like to thank all of the staff for the exceptional care that my husband received
during his stay
Reply from Amy Preston, Marketing and Design Officer at Blackmoor

Thank you for your review. We're so pleased to hear your feedback about Blackmoor and the team there. We pride ourselves on making every day better for the people who live with us! We'll pass on your comments to the team.

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Review of

Hamilton Springs

from Clare H (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my father in laws illness we experienced a range of different care facilities and couldn't have asked for a better place than Hamilton Springs (other than home) for him to spend the remainder of his life. The carers were all welcoming and attentive when we visited and were always checking to
see all was well and my father in law was comfortable and hydrated. Any issues which arose during his stay were reported to us immediately. We were lucky that the staff caring for our loved one were first class. The family were so moved and impressed that 2 of the carers took their own time to attend the funeral.
Reply from Lauren Hallas, Marketing and Communications Officer at Hamilton Springs

Hello, thank you for taking the time to leave your lovely review of Hamilton Springs. We're pleased to hear that you and your family always felt welcomed and it means a great deal to know that our team was able to provide comfort and care to your father in law. Please accept our condolences, we'll make sure to share your kind words with the team, thank you.

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Review of

Wheldale Heights

from Josie M (Sister of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was fortunate enough to be placed in Lynx unit from Feb 2025. I have been meaning to submit this review since then. The minute I walked in, I was totally aware of all staff clearly being proud of belonging to this team. They worked so hard to make life better for my brother. They kept me
informed. He was always kept smart, beard trimmed, room lovely and he really enjoyed his food. You would expect this to be the case of all care homes. In my experience, this isn't so. However, beyond this, Lynx unit staff gave him dignity, friendship, laughter & love. I have been blown away by this. They also had hope for him to be the best he could be and pushed for his very best care. They treated him like family, which I found both extraordinary and moving. They brought the best out of him during this time and gave me access to my brother again in a way which brought joy & peace to us both. Even since his death, they have been nothing but wonderful. We are forever grateful.
Reply from Clare Heaton, Home Manager at Wheldale Heights

It was a pleasure and a privilege caring from your brother, we wanted to ensure his last few months were enjoyable, and he felt safe and cared for. We miss him and your family very much.

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Awards / Recognitions (3)

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