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Care Homes Owned by Exemplar Health Care Services Ltd

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exemplar Health Care Services Ltd
Exemplar Health Care believes that people deserve more than just care - they deserve the chance to live a fulfilling and meaningful life.

As one of the country’s leading providers of nursing care, Exemplar Health Care focuses on supporting each person to reach their full potential.

Their approach is all about looking at the whole person, not just their needs, and empowering individuals to maintain their independence and achieve their personal goals.

With over 50 homes across England, Exemplar Health Care cares for adults with multiple diagnoses and complex needs arising from conditions such as dementia, mental health conditions, neuro-disabilities, and physical disabilities.

Each home has a dedicated, nurse-led team - including general, mental health, and learning disability nurses - offering a level of support that goes beyond what’s typically available in other care settings.

This approach ensures that every individual gets the right care, from the right team, at the right time - helping to reduce hospital admissions, prevent placement breakdowns, and improve long-term health outcomes.

With Exemplar Health Care, individuals don’t just receive care - they get the support, skills, and confidence to live well and thrive.

Exemplar Health Care Services Ltd Locations (59)

 - Browse 59 Care Homes owned by Exemplar Health Care Services Ltd
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Hillside Court
St Anthony's Road, Beston, Leeds LS11 8FG 
8.6 3 reviews
Hillside Court, Leeds, West Yorkshire
"My sister is well taken care of in here by the staff they do a brilliant job. They look after my sister and involve her in activities and…"   Read all 3 reviews
  • 41 Rooms
Location Type Care Home

Hillside Court supports adults living with complex needs related to mental health, neurological, and physical health conditions. Located in Beeston, Leeds, the home has 41 en-suite bedrooms ... Read more

Younger Adult Care Permanent Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Scotia Heights
Scotia Road, Stoke-on-Trent ST6 4HA 
8.5 21 reviews
Scotia Heights, Stoke-on-Trent, Staffordshire
"Our daughter is only 46 and needed specialist care, we visited a number of care providers to see where she would be happiest. After meeting…"   Read all 21 reviews
  • 60 Rooms
Location Type Care Home

Scotia Heights supports adults living with complex needs arising from mental health, neurological, and physical health conditions, including brain injuries, dementia, and stroke. The home is ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Fairburn Vale
Wheldon Road, Castleford WF10 2PY 
8.5 12 reviews
Fairburn Vale, Castleford, West Yorkshire
"Since my son has lived at Fairburn Vale, he has come on leaps and bounds. The staff are very caring and attend to all his complex needs. He…"   Read all 12 reviews
  • 20 Rooms
Location Type Care Home

Fairburn Vale supports adults living with complex needs linked to neurological conditions such as brain injury, motor neurone disease, or stroke. The home is made up of two 10-bed units, each with ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
Longley Park View
70 Longley Lane, Sheffield S5 7JZ 
8.5 24 reviews
Longley Park View, Sheffield, South Yorkshire
"My husband has been at Longley Park View since December 2019. He has Alzheimer's disease so communication is difficult but I am confident…"   Read all 24 reviews
  • 59 Rooms
Location Type Care Home

Welcome to Longley Park View! Longley Park View is a specialist care home that supports people living with complex and high acuity needs. The home has four units which specialise in supporting ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
St Andrew's Court
2 Wheeler Street, Hull HU3 5QE 
8.5 13 reviews
St Andrew's Court, Hull, East Riding of Yorkshire
"The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage…"   Read all 13 reviews
  • 21 Rooms
Location Type Care Home

St Andrew’s Court supports adults living with complex physical and mental health needs linked to neurological conditions. The nurse-led team provides person-centred care that maximises function, ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Pathways
Kingfisher Way, Sutton-in-Ashfield NG17 4BR 
8.4 3 reviews
Pathways, Sutton-in-Ashfield, Nottinghamshire
"I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful…"   Read all 3 reviews
  • 10 Rooms
Location Type Care Home

Pathways is a registered learning disability service that supports adults living with learning disabilities, autism, and associated mental and physical health needs. It provides person-centred ... Read more

Younger Adult Care Permanent Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care
Potters Green
Randerson Drive, Kilnhurst, Mexborough S64 5UW 
8.4 5 reviews
Potters Green, Mexborough, South Yorkshire
"I cannot speak highly enough of the care and kindness shown by everyone at Potters Green. From the moment my dad arrived, it was clear that…"   Read all 5 reviews
  • 38 Rooms
Location Type Care Home

Potters Green supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading ... Read more

Younger Adult Care Permanent Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Bennett Court
Ash Grove, South Elmsall, Pontefract WF9 2TF 
8.4 3 reviews
Bennett Court, Pontefract, West Yorkshire
"We are very happy with the treatment Mum receives. We feel the care is exceptional and we can relax knowing Mum is in good hands. Very…"   Read all 3 reviews
  • 39 Rooms
Location Type Care Home

Bennett Court supports adults living with complex needs arising from neurological and mental health conditions, including brain injuries and dementia. The home offers 30 large en suite bedrooms ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Copperfields
243 Cross Green Lane, East End Park, Leeds LS9 0BA 
8.4 4 reviews
Copperfields, Leeds, West Yorkshire
"My dad has lewy body dementia and has lived at Copperfields for 2 and half years. The care he has received has been exceptional and has…"   Read all 4 reviews
  • 30 Rooms
Location Type Care Home

Copperfields care home in Cross Green, Leeds supports adults living with complex needs arising from mental health and neurological conditions including brain injuries and dementia. The home is ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Kingfisher View
Wheldon Road, Castleford WF10 2PY 
8.3 1 review
Kingfisher View, Castleford, West Yorkshire
"I have only been at Kingfisher 7 months and have been welcomed by staff and service users. The level of care is very high from house keep,…"   Read review
  • 16 Rooms
Location Type Care Home

Kingfisher View provides nursing care for adults living with complex mental health needs linked to high-functioning mental health or neurological conditions. The home offers a unique ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Coronation Court
Hunter Road, Cannock WS11 0FN 
8.3 2 reviews
Coronation Court, Cannock, West Yorkshire
"I am so impressed with the staff for how they look afer my husband. I feel so at ease when leaving him behind this used to affect me so bad…"   Read all 2 reviews
  • 33 Rooms
Location Type Care Home

Coronation Court is a purpose-built care home in Cannock that supports adults living with complex needs arising from dementia, mental health conditions, neuro-disabilities including brain injuries, ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Wykewood
Huddersfield Road, Wyke, Bradford BD12 8AA 
8.3 9 reviews
Wykewood, Bradford, West Yorkshire
"My mum has now been at Wykewood coming up to a year. This is the only home where she has really settled and I don't feel like I have to be…"   Read all 9 reviews
  • 40 Rooms
Location Type Care Home

Wykewood supports adults living with complex needs arising from mental health conditions, dementia, neuro disabilities, brain injuries, and physical disabilities. The home features 40 en suite ... Read more

Younger Adult Care Permanent Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Tyne Grange
Grainger Park Road, Newcastle upon Tyne NE4 8RR 
8.3 7 reviews
Tyne Grange, Newcastle upon Tyne, Tyne & Wear
"The premises are maintained to a very high standard and are suitable for patients with mental health issues who are located in their own…"   Read all 7 reviews
  • 22 Rooms
Location Type Care Home

Tyne Grange is a nursing home that supports adults living with complex needs arising from mental health, neurological, and physical health conditions. The home has 20 en-suite bedrooms and two ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Lakeview
121 Ena Crescent, Leigh, Leigh WN7 5ET 
8.2 11 reviews
Lakeview, Leigh, Greater Manchester
"Lakeview is a lovely home to live in, staff are like family and are so supportive and caring towards service users. We can have a laugh and…"   Read all 11 reviews
  • 30 Rooms
Location Type Care Home

Welcome to Lakeview Lakeview, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs. The home has three ten-bed units which ... Read more

Younger Adult Care Permanent Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Brook View
Aintree University Hospital Site, Longmoor Lane, Fazakerley, Liverpool L9 7JU 
8.2 5 reviews
Brook View, Liverpool, Merseyside
"My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff…"   Read all 5 reviews
  • 32 Rooms
Location Type Care Home

Brook View supports adults living with complex needs arising from mental health, neurological, and physical health conditions. The home is split into four units, each with its own shared living ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Edgewater
3 Alfred Road, Wallasey CH44 7HY 
8.2 10 reviews
Edgewater, Wallasey, Merseyside
"My review relates to more than October 2025. Mark, my brother, has been very poorly and was in hospital for weeks.we as a family we're…"   Read all 10 reviews
  • 30 Rooms
Location Type Care Home

Edgewater is a supportive, community-based home that supports adults living with complex mental and physical health needs, who require integrated and holistic care. The home consists of three ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care
Walton Grove
Guido Street, Failsworth, Oldham M35 0AL 
8.1 1 review
Walton Grove, Oldham, Greater Manchester
"The care my dad receives is outstanding. The home is spotless. The carers are amazing. My dad has complex needs and his carers take it all…"   Read review
  • 42 Rooms
Location Type Care Home

Walton Grove supports adults living with complex needs arising from brain injuries, dementia, mental health conditions, neuro disabilities, and physical disabilities. The purpose-built home has 40 ... Read more

Younger Adult Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Laurel Place
Gudmensen Avenue, Bishop Auckland DL14 6RG 
8.0 2 reviews
Laurel Place, Bishop Auckland, Durham
"Laurel Place is a new building, opened Jan 2025 and is spotlessly clean. The colour scheme is calming and restful. After visiting over a…"   Read all 2 reviews
  • 38 Rooms
Location Type Care Home

Laurel Place supports adults living with complex needs arising from dementia, mental health conditions, neuro-disabilities including brain injuries, and physical health conditions. The home ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Acer Mews
Holden Street, Ashton-under-Lyne OL6 9JF 
8.0 4 reviews
Acer Mews, Ashton-under-Lyne, Greater Manchester
"Thank you to all staff for making mums day special ( Pauline) on her birthday, and everything you all do on her good days and bad days, all…"   Read all 4 reviews
  • 28 Rooms
Location Type Care Home

Acer Mews supports adults living with complex mental health needs, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Fernwood
239 Knowsey Lane, Knowsley, Liverpool L36 8EL 
8.0 2 reviews
Fernwood, Liverpool, Merseyside
"My dad moved into Fernwood care home in December 2024. The day my dad moved into Fernwood I knew he was going to ok and well looked…"   Read all 2 reviews
  • 28 Rooms
Location Type Care Home

Fernwood provides person-centred care for adults living with complex needs related to mental health, neurological, and physical health conditions. The home has two 14-bed units, each with a shared ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Woodside Place
Woodside Avenue, Telford TF7 5FQ 
8.0 1 review
Woodside Place, Telford, Shropshire
"Compared to previous care home Woodside Place is 100% better. Clean and comfortable, friendly, approachable,helpful staff. The home itself…"   Read review
  • 33 Rooms
Location Type Care Home

Woodside Place supports adults living with complex needs arising from brain injuries, dementia, mental health conditions, neuro disabilities and physical health conditions. The purpose-built home ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Leger Grove
Armthorpe Road, Intake, Doncaster DN2 6AR 
8.0 1 review
Leger Grove, Doncaster, South Yorkshire
"My mum has recently moved to leger grove after suffering 2 strokes and a long period of time in hospital and I honestly couldn't be happier…"   Read review
  • 40 Rooms
Location Type Care Home

Leger Grove provides nursing care for adults living with complex needs arising from mental health conditions, neuro disabilities including brain injuries, physical disabilities, and dementia. The ... Read more

Younger Adult Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Hylton Grange
1 Poole Road, Sunderland SR4 0HG 
7.8 3 reviews
Hylton Grange, Sunderland, Tyne & Wear
"What can I say about Hylton Grange other than excellent. The staff make a care home and the staff here, from the management team to the…"   Read all 3 reviews
  • 30 Rooms
Location Type Care Home

Hylton Grange provides nursing care for adults living with complex needs arising from mental health and neurological conditions. Located on Poole Road in Sunderland, the home offers 30 en-suite ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Greenside Court
Greenside, Greasbrough, Rotherham S61 4PT 
7.8 15 reviews
Greenside Court, Rotherham, South Yorkshire
"Dad came to Greenside Court as I felt it was the best place to care for him due to his progressive MND. During his time there I was made…"   Read all 15 reviews
  • 22 Rooms
Location Type Care Home

Greenside Court is a small 20-bed complex needs care home in Greasbrough, Rotherham. The home supports adults living with complex physical disabilities, neuro-disabilities, Huntington’s disease and ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Mental Health Care
Willowbeck
95 Holywell Road, Sheffield S4 8AR 
7.6 16 reviews
Willowbeck, Sheffield, South Yorkshire
"My partner initially went for a respite week in March but eventually stayed for 9 weeks following assessment for permanent care. During…"   Read all 16 reviews
  • 80 Rooms
Location Type Care Home

Welcome to Willowbeck! Willowbeck is a specialist care home in Sheffield that supports adults living with complex and high acuity needs. The home specialises in supporting people living with ... Read more

Younger Adult Care Permanent Care
  • Dementia Residential Care
  • Mental Health Care
Church Walk
Cavendish Road, Kirkholt, Rochdale OL11 2QX 
7.4 4 reviews
Church Walk, Rochdale, Greater Manchester
"Myself and my family cannot speak highly enough of Church Walk care home, meeting the complex needs of my uncle. All staff are exemplary,…"   Read all 4 reviews
  • 18 Rooms
Location Type Care Home

Church Walk provides a safe and supportive home where adults with complex needs can live fulfilling lives in a community-based setting. The home supports working-age adults with co-occurring ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Quarryfields
Woodfield Road, Balby, Doncaster DN4 8EW 
8 reviews
Quarryfields, Doncaster, South Yorkshire
"Our son needs a very complex understanding of his needs and we find from the management to all staff, nurses and cleaning staff, they are…"   Read all 8 reviews
  • 24 Rooms
Location Type Care Home

Welcome to Quarryfields! Quarryfields is a small specialist nursing home in Balby, Doncaster, which supports people with a learning disability, who are living with complex care and health needs ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Learning Disability Care
  • Mental Health Care
Lepton Heights
36 Wakefield Road, Fenay Bridge, Huddersfield HD8 0BG 
Lepton Heights, Huddersfield, West Yorkshire
  • 43 Rooms
Location Type Care Home

Lepton Heights in Huddersfield offers high-quality nursing care for adults with complex needs as a result of dementia, brain injuries, mental health conditions and neuro-disabilities. The care ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Springfield Vale
10 Perseverance Street, Barnsley S70 6HD 
Springfield Vale, Barnsley, South Yorkshire
  • 33 Rooms
Location Type Care Home

Springfield Vale supports older adults living with complex mental and physical health needs arising from dementia. The home has 33 en-suite bedrooms arranged across three units, each with its own ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care

Exemplar Health Care Services Ltd Reviews (538)

8.7

Exemplar Health Care Services Ltd has a Group Review Score of 8.7 (8.720) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

Overall Experience
  • 452
  • 70
  • 9
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Date Published
  • 538
  • 65
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  • 231
  • 307
Reviewer Connection to Exemplar Health Care Services Ltd
  • 101
  • 76
  • 63
  • 55
  • 34
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  • 16
  • 12
  • 10
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  • 5
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Review of

Hamilton Springs

from Jane A (Independent Advocate Deputyship) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamilton springs is always welcoming, Staff are friendly and passionate about the work they do, very informative and knowledgable about their residents, the rooms are beautiful and the atmosphere is warm friendly & open.
Reply from Lauren Slater, Marketing and Communications Officer at Hamilton SpringsThank you for taking the time to leave your kind feedback - we're so glad you felt welcomed and enjoyed the warm, friendly atmosphere here at Hamilton Springs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Review of

Dearnevale

from Bekki F (Granddaughter of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dearnevale is brilliant with my grandad, they include him in everything that they do. He is very well looked after. I couldn't thank the staff enough for what they do. My grandad is fussy with what he eats so kitchen staff will make him anything that he wants. The managers are brilliant with him with
letting him be able to do his activities in his room. The staff for taking him out shopping. He is doing so much better in here than where he was last.
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  • Cleanliness
  • Treated with Dignity
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  • Rooms
  • Value for Money
Review of

Tees Grange

from Patricia P (Mother of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before choosing a care home for my daughter Lisa, we looked round a few. Tees Grange Norton was defineatly the best. She moved in in December 2024. The staff are lovely the food is excellent and the standard of care is really good. We visit 4 times a week and each time stay at least 3 hours so we see
how attentive the staff are. There is never an unpleasant smell and you are always greeted with a smile from the staff.
Reply from Lauren Slater, Marketing and Communications Officer at Tees GrangeThank you for your lovely review. We're so pleased to hear that Lisa has settled in well and that you feel confident in the care she's receiving. Your kind words about the team, the food, and the welcoming atmosphere mean a great deal.
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  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review of

Willowbeck

from Ros W (Sister of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited Willowbeck earlier this month with my husband and mother. This was our first time visiting since my sister (who has memory loss) became a resident there, and we had overall a positive experience. As we do not live in England, our previous experience of the home was only through phone calls,
and in that regard we found the staff to be friendly and helpful.
On visiting, we found the same to be true. The staff that we met were helpful and communicative, answering all of our questions to the best of their ability. Some showed a keen interest to find out more about my sister from us - her interests, concerns, and the people in her life - so as to understand her current needs better. This was particularly true for the nurses and activities coordinator, and it gave us a positive feeling about her future care.
Reply from Lauren Slater, Marketing and Communications Officer at WillowbeckThank you for sharing your experience of visiting Willowbeck. We're so pleased to hear that meeting the team in person reflected the friendly and supportive communication you've had over the phone. We truly appreciate your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
  • Rooms
  • Value for Money
Review of

Scotia Heights

from S T (Father of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter is only 46 and needed specialist care, we visited a number of care providers to see where she would be happiest. After meeting with the manager and staff we realised how committed and caring they all were. They also care for the families just as much, going through this very upsetting time.
We feel our daughter is really well cared for by the staff and they have lots of activities to occupy her. We are so fortunate to have such lovely people caring her her.
Reply from Chloe Woodhall, Digital Marketing Manager at Scotia HeightsThanks so much for your review. We're so proud of our team and the care they show all the people we support, and their families. We'll pass your kind comment on to the team.
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Review of

Tyne Grange

from S P (Father of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The premises are maintained to a very high standard and are suitable for patients with mental health issues who are located in their own ensuite rooms on their own floor. The staff in their entirety treat all residents with incredible understanding and empathy. The in house kitchen provides meals throughout
the day and if a resident misses a sitting then their meal will served at a later time. There is also a smoking area in the rear garden which can be easily accessed throughout the day. The most impressive aspect of Tyne Grange is without doubt the competence of the staff and this applies to cleaners, carers, nurses, and administrators.
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Review of

Acer Mews

from Susan B (Daughter of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff for making mums day special ( Pauline) on her birthday, and everything you all do on her good days and bad days, all the family appreciates everything you do ,
Thank again ,
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Review of

Ribble View

from Maureen C (Aunt of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit Paul (my nephew) each week, his room is always clean and tidy and his clothes in good order. He is taken swimming and to the cinema, today when we arrived he was in the dining room colouring. It is his birthday on saturday and he is having a party. The staff are always friendly and helpful.
Reply from Jenna Wood, Marketing Manager at Ribble ViewThank you for sharing such a lovely review. It's great to hear how much you enjoy your visits and that he's supported to take part in activities he enjoys. We're really pleased that you find the home clean and welcoming, and the team friendly and helpful. We hope Paul has a fantastic birthday celebration this weekend!
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Review of

Potters Green

from Dawn C (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and kindness shown by everyone at Potters Green. From the moment my dad arrived, it was clear that this is a place where residents are treated with genuine compassion, dignity and respect. The staff consistently go above and beyond, not just doing their jobs,
but truly caring about the people they look after. Nothing ever feels like too much trouble and there is always a willingness to help, listen and support both residents and family. Their patience and empathy have made a very difficult time so much easier.
Reply from Chloe Woodhall, Digital Marketing Manager at Potters GreenThanks so much for your lovely review. It's great to hear you think our colleagues go above and beyond - it's what we pride ourselves on! We'll make sure your comments are passed to the team.
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Review of

Shire Oaks Court

from Louise T (Regular Volunteer) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past few weeks I have visited the home several times and will continue to do so in the coming weeks. During these visits, Shire Oaks Court has felt like a very positive and welcoming environment where the complex needs of the people living there are clearly supported. The staff are friendly
and accommodating, and it is really nice to see the way individual needs are recognised and cared for. It is also great to see the variety of activities available, giving residents lots of opportunities to take part in things they enjoy.
Reply from Lauren Slater, Marketing and Communications Officer at Shire Oaks CourtThank you so much for your lovely feedback. We're delighted to hear that Shire Oaks Court feels welcoming and positive during your visits. Our team works hard to support everyone's individual needs, and it's wonderful to know this shines through.
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Review of

Shire Oaks Court

from Deborah P (Mother of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son was critically injured in a road traffic hit and run incident in November 2022 and has been recovering since, in hospital, a care home, a rehab centre, and then we found Shire Oaks Court Care Home. He's 34 years old, and we feel Shire Oaks accommodates him and his needs. Socially, he is ready
to enjoy doing things with Aid, cinema, bowling, cooking, reading, music, and food experiences out in restaurants. The home is comfy, well-staffed and friendly.
Reply from Jenna Wood, Marketing Manager at Shire Oaks CourtThank you so much for sharing this - it really means a lot. We're so glad your son has found a place where he feels comfortable and supported, and it's lovely to hear he's enjoying getting out and doing the things he loves again. We truly appreciate your kind words about the team.
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Review of

Otterburn

from April Patricia T (Friend of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My childhood friend is a resident of Otterburn, she has been there for over 10 years now.I live in Cornwall and so I don't often visit so it is difficult to know how she is doing . I last went on 23.2 .26 and I was so happy to see her . The staff at Otterburn always make me feel so welcome in fact
I'd say they are delighted to see my friends best friend visiting and spending time with her. Val and Claire are so encouraging and supportive of me x they help me to understand my friends day to day life . I ask a lot of questions and they are always so happy to explain . They are so warm and friendly and they make a hard visit a positive experience and It is obvious to me that they ,along with her dedicated carer,
care for her to a very high standard but they genuinely care for her with all their hearts x it gives me great comfort to know this x Otterburn is a clean and happy place to be living in and I thank all the people who care so well for my friend x it is so reassuring
Reply from Chloe Woodhall, Digital Marketing Manager at OtterburnThanks so much for your lovely review.
We're so glad to see you find our colleagues caring, and supportive of you, as well as your friend. We'll pass our kind words along to the team.
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Review of

Parkside

from Cynthia C (Wife of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all really caring to my husband and myself and I cannot fault them. Lovely atmosphere and no bad smells. The manager and office staff are great too and everyone is so friendly. They let me know straightaway of any incidents that may happen either in the home or to my husband. I like it
that you can visit anytime of day and night and that there is always a nurse on 24 hours. I would recommend this home to anyone. Thank you for all you do.
Reply from Lauren Slater, Marketing and Communications Officer at ParksideThank you for your lovely review. We're so pleased to hear that you and your husband feel well cared for and supported. Your kind words about our team, communication, and welcoming atmosphere mean a great deal to us. We truly appreciate your recommendation.
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Review of

Ribble View

from Duncan C (Husband of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for 6 years. During this time I have always felt that she has received a high level of care from caring staff. he staff are approachable and welcoming.
Reply from Lauren Slater, Marketing and Communications Officer at Ribble ViewThank you for sharing your kind feedback. It's wonderful to hear that your wife has received consistently high-quality care over the past six years. Your comments about our caring, approachable team mean a great deal to us - thank you again.
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Review of

Parkside

from L L (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best place.
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Review of

Kavanagh Place

from Donna B (Wife of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in this care home for over 4 years and in all that time he has been treated with respect and dignity. He is now non-verbal but the staff understand his needs and treat him accordingly. His room is good although it does need a deep clean atm. All in all I am happy with the care he
receives and don't worry about him at all.
Reply from Lauren Slater, Marketing and Communications Officer at Kavanagh PlaceThank you for sharing your feedback. We're really glad to hear your husband has been treated with dignity and understanding over the past four years, and that you feel confident in the care he receives. We'll pass your feedback on to the team at Kavanagh Place - thank you again for your review.
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Review of

Bridgewood Mews

from Rebecca T (Wife of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed during Oct for 4 days for respite. Lovely staff very helpful and friendly knowledgable and understanding regarding my husbands needs. Very clean facilities, my husbands room was lovely and comfortable.
My husband said the food was really good and good qaulity. Management took the
time to show me around and answer any questions. Would happily recommend.
Reply from Lauren Slater, Marketing and Communications Officer at Bridgewood MewsThank you for your lovely review. We're so pleased your husband had a comfortable stay and that you both felt supported by our team. It's great to hear he enjoyed the food and that the facilities met your expectations. We really appreciate your recommendation.
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Review of

Havenmere

from S H (Wife of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has has wonderful care from the staff here on the pilgrim unit. He cannot communicate verbally any more but his face lights up when they interact with the.
He is treated with dignity and respect and there is genuine love in this place.
He has complex medical needs but these are being managed
well.
As visitors we are always made to feel welcome and nothing is too much trouble.
This is truly a caring place for those that can not be cared for at home.
Reply from Jo Hemmingway, Marketing and Communications Officer at HavenmereDear Susan, thank you for taking the time to leave a review. Its great to hear that you're happy with the care and support for your husband. We'll pass your kind words on to the team at Havenmere, particularly Pilgrim Unit. I'm sure it'll make their day
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Review of

Hillside Court

from T J (Sister of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is well taken care of in here by the staff they do a brilliant job. They look after my sister and involve her in activities and outings. They keep me updated every couple of months on her condition. They also let me know her mood pre-visit.
Reply from Lauren Slater, Marketing and Communications Officer at Hillside CourtHello and thank you for your review. We're glad to hear your feedback and we'll pass your comments on to the team so they can hear it too!
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Review of

Greenacre Park

from Julie G (Niece of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care of my aunt. A very clean place with a lovely atmosphere!
Reply from Lauren Slater, Marketing and Communications Officer at Greenacre ParkHello, thank you for taking the time to leave your review. We appreciate your feedback and we'll let the team know what a great job they're doing too!
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Awards / Recognitions (4)

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