Care Homes Owned by HC-One - The Kind Care Company

This has been our only criticism.

them. The home has been my saving grace.

residents and also the staff. Mum isn't too keen on the food but expresses this quite often which is comical as mum used to work in catering for many years and is very fussy on presentation.

friendly, welcoming, happy and at the same time professional. The accommodation is clean and comfortable and soon "personalised" with familiar possessions from home. We have been made very welcome and "Auntie " has settled in and is happy and making new friend. We're happy that she has a clean, healthy, happy, secure home where she's well looked after. She's stimulated by the presence of other residents - company is something sadly missing before Quarry Hall.

genuinely happy and engaged. Communication between the care staff, office staff and us a s the family has been excellent.
Thank you so much for taking such good care of my Nan.

nurses had a very strict adherence to quality of care and noticed every small thing. The carers were also very good feeding back to the nurses. If we had any queries, they were acted upon and resolved immediately. We had tried other care homes for my husband but were bitterly disappointed. It was a completely different experience at Quarry Hall.
My husband recently passed away. The staff handled this with professionalism and empathy for both my husband and my family. A particular member of staff goes above and beyond her role as clinical lead. I'm sure because of her example, her staff follow suit.
I give this review not just as a family member but as a district nursing sister with 30 years of experience.

the ground floor are attentive and clearly take pride in their work. They interact appropriately with the differing behaviours from their residents. Communication is good with regular updates. We know he's in safe hands so we can sleep at night without worrying. If you're looking for a care home and Quarry Hall is close, its worth a visit.

every weekday). She broke her hip last year (before moving in) and they've encouraged her to walk, which means her walking has improved a lot. There was an issue with another resident when Mum first moved in but was impressed with the good job the staff made of managing the situation. Once the weather improves I hope Mum gets regular opportunities for getting some fresh air.

to. This is important because of his ability to implement things in his life due to his failing health. Staff are respectful to him and to me and my family. Communication is excellent. Home is also very clean and the facilities very good, e.g. sessions for socialisation. Emotional support is excellent.

very stressful time for us all. Just a bit thank you to all the staff at this very caring and professional establishment.

checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').