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Care Homes Owned by HC-One - The Kind Care Company

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Cardiff for HC-One are showing below.

View the details of all 279 locations (with 26872 reviews) owned by HC-One

HC-One Locations in Cardiff (1)

 - Browse 1 Care Home owned by HC-One in Cardiff
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Quarry Hall Care Home
Newport Road, St Mellons, Cardiff CF3 5TW 
9.2 91 reviews
Quarry Hall Care Home, Cardiff, Cardiff
"My husband Stephen is a resident in the four seasons unit. I am very happy with the care and attention he receives. The staff are always…"   Read all 91 reviews
  • from £1,433 / week
  • 85 Rooms
Location Type Care Home

Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

HC-One Reviews in Cardiff (91)

9.5

HC-One has a Group Review Score of 9.5 (9.531) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Quarry Hall Care Home

from Barbara T (Wife of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband Stephen is a resident in the four seasons unit. I am very happy with the care and attention he receives. The staff are always friendly and helpful. I am happy to leave Stephen in their care and reassured that he is being looked after.
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Review of

Quarry Hall Care Home

from S H (Niece of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our uncle Malcolm is very happy at Quarry Hall. We appreciate the flexibility of the staff, and how our uncle is being looked after. If there was one criticism it would be activities, going out more. Bingo has stopped, and we were hoping our uncle would go out on day trips, but this hasn't happened.
This has been our only criticism.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Quarry Hall Care HomeThank you so much for your lovely feedback and for taking the time to share your thoughts. We are delighted to hear that your uncle is happy at Quarry Hall and that you appreciate the care and flexibility provided by our team. We also really value your comments regarding activities and outings. We completely understand how important these are for residents enjoyment and wellbeing. We are pleased to share that we are currently in the process of expanding our wellbeing provision, we have recruited an additional 40 hours of Wellbeing Co-ordinator Support and these new team members are now going through their onboarding process. Our goal is to build a full wellbeing team that can further enhance the quality of life for all our residents through a variety of person-centred and meaningful activities, both within the home and in the wider community. Thank you again for your kind words and helpful feedback.
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Review of

Quarry Hall Care Home

from Gian T (Wife of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been a resident here I have found the staff to be very kind and understanding to both of us. My husband has settled in very well and has nothing but praise for the staff and the standard of food, I am always made very welcome on each visit by all staff and have a good rapport with
them. The home has been my saving grace.
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Review of

Quarry Hall Care Home

from Louise G (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mum was made a permanent resident I cannot fault her stay here. Mum has thrived since being here. Mum thoroughly enjoys the themed activities and all the acts that you have to come in to visit e.g singers etc. Mum has come out of her shell since being here she has made new friends with the
residents and also the staff. Mum isn't too keen on the food but expresses this quite often which is comical as mum used to work in catering for many years and is very fussy on presentation.
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Review of

Quarry Hall Care Home

from Maureen B (Niece of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited 5 care homes looking for a suitable placement for a 97 year old lady with dementia, deafness and continence issues. Quarry Hall was our choice. We were impressed from the start by the welcoming atmosphere and the feeling that this was a "home" where auntie could be happy. The staff were informative,
friendly, welcoming, happy and at the same time professional. The accommodation is clean and comfortable and soon "personalised" with familiar possessions from home. We have been made very welcome and "Auntie " has settled in and is happy and making new friend. We're happy that she has a clean, healthy, happy, secure home where she's well looked after. She's stimulated by the presence of other residents - company is something sadly missing before Quarry Hall.
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Review of

Quarry Hall Care Home

from Aileen B (Niece of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always on hand to assist residents when assistance is required. The premises always clean and tidy including residents room and communal areas.
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Review of

Quarry Hall Care Home

from B S (Daughter-in-law of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum needed to be looked after by professional dementia carers. To my belief she is being looked after and cared for at Quarry Hall. She is comfy, warm, fed and entertained. Staff are always pleasant, happy and professional to mum and her family.
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Review of

Quarry Hall Care Home

from P S (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being looked after in a pleasant, warm atmosphere. She is happy so that makes me happy
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Review of

Quarry Hall Care Home

from K L (Granddaughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan has settled in so well at Quarry Hall. The staff have ensured that her emergency placement was as smooth a transition as possible. She has decided to stay as a full time resident. Four members of staff in particular have all stood out when ever I have visited. Photos of activities have shown nan
genuinely happy and engaged. Communication between the care staff, office staff and us a s the family has been excellent.
Thank you so much for taking such good care of my Nan.
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Review of

Quarry Hall Care Home

from Agnes A (Wife of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the staff are very caring, professional and interact with the residents in making them feel it is their home.
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Review of

Quarry Hall Care Home

from Karen H (Wife of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the care my husband received at Quarry Hall.
He was bed-bound due to severe Alzheimers, was incontinent and needed to be fed.
Nothing was too much for the lovely nurses and carers. They soon got used to my husband's little ways and treated him like a friend. The
nurses had a very strict adherence to quality of care and noticed every small thing. The carers were also very good feeding back to the nurses. If we had any queries, they were acted upon and resolved immediately. We had tried other care homes for my husband but were bitterly disappointed. It was a completely different experience at Quarry Hall.
My husband recently passed away. The staff handled this with professionalism and empathy for both my husband and my family. A particular member of staff goes above and beyond her role as clinical lead. I'm sure because of her example, her staff follow suit.
I give this review not just as a family member but as a district nursing sister with 30 years of experience.
Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care HomeWe are pleased to hear you were very happy with the quality of care your husband received at Quarry Hall care home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review of

Quarry Hall Care Home

from Richard D (Brother of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic place for my late mother-in-law, she so enjoyed the company of so many new friends both residents and staff.
My sister is equally so.
Well done to all.
Their attitude of the staff is very much can do.
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Review of

Quarry Hall Care Home

from Danny S (Son of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has vascular dementia and recently we were advised (by social services) that he needed to move into a residential care home. Quarry Hall was recommended and close to home. We visited to see for ourselves. First impressions were good and we had no hesitation signing up. The manager and the team on
the ground floor are attentive and clearly take pride in their work. They interact appropriately with the differing behaviours from their residents. Communication is good with regular updates. We know he's in safe hands so we can sleep at night without worrying. If you're looking for a care home and Quarry Hall is close, its worth a visit.
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Review of

Quarry Hall Care Home

from S W (Son of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited my mother over a couple of days. She has been in the home for a few months so still settling in. She seems very happy and says the staff are lovely. They seem very nice whenever I visit. She's a little bored but her memory means that she forgets that she has had activities to do (they happen
every weekday). She broke her hip last year (before moving in) and they've encouraged her to walk, which means her walking has improved a lot. There was an issue with another resident when Mum first moved in but was impressed with the good job the staff made of managing the situation. Once the weather improves I hope Mum gets regular opportunities for getting some fresh air.
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Review of

Quarry Hall Care Home

from A S (Sister of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has good quality care both in physical and emotional terms. His needs are very well met. His health is monitored and GP accessed if necessary and his medication administrated appropriately. My brother has capacity so is able to give his views to staff about his care and is always listened
to. This is important because of his ability to implement things in his life due to his failing health. Staff are respectful to him and to me and my family. Communication is excellent. Home is also very clean and the facilities very good, e.g. sessions for socialisation. Emotional support is excellent.
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Review of

Quarry Hall Care Home

from Maureen H (Sister-in-law of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law moved into Quarry Hall Care Home in October 2023, and I can say, it is the best thing that has happened to him. His whole being has improved immensely. The carers/nursing/admin staff are so kind, caring and extremely helpful in the process of moving in; as you can imagine, it is a
very stressful time for us all. Just a bit thank you to all the staff at this very caring and professional establishment.
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Review of

Quarry Hall Care Home

from Helen J (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and everything is run at the home in a manner I wanted for my mother. We are extremely lucky to have found this care home.
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Review of

Quarry Hall Care Home

from J H (Daughter of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my dad wasn't in the care home for long, the staff/management were excellent. They kept me informed of any concerns e.g. administering meds and his well-being.
Overall, very happy with the experience/care/support they gave my dad whilst being under their care.
Thank you so much.
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Review of

Quarry Hall Care Home

from Denise S (Niece of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming on arrival. Always pleasant surroundings. Decor beautiful (for time of year) but always bright and welcoming. Resident always smartly dressed and room spotless. Very enthusiastic with activities.
Resident seems happy in her environment.
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Review of

Quarry Hall Care Home

from Karl P (Son of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular care,
checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').
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Awards / Recognitions (7)

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