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Care Homes Owned by HC-One - The Kind Care Company

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Midlothian for HC-One are showing below.

View the details of all 279 locations (with 25772 reviews) owned by HC-One

HC-One Locations in Midlothian (1)

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1 Care Home owned by HC-One in Midlothian
Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN 

9.6 72 reviews
"We are delighted with the care and attention Mum receives at Springfield Bank. Mum is very able to do a lot of things and this is reflected…"   Read all 72 reviews
Location Type Care Home

Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to enjoy such as on-site… Read more about Springfield Bank Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • 70 Rooms from £1,691 / week

HC-One Reviews in Midlothian (72)

9.6

HC-One has a Group Review Score of 9.6 (9.623) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Springfield Bank Care Home

from D C (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father recently celebrated his 100th birthday and the home was first class in arranging his special day from entertainment, food and special cake. Everyone made a fuss of him and it certainly made his day for him. According to my dad, he could do with bigger portions as he says he is always hungry
but you don't know whether to believe him as he has early-stage dementia. Rooms are a bit tired, could do with refresh. He would like more trips out. Communication with us could be better.
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Review of

Springfield Bank Care Home

from L Q (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care and attention Mum receives at Springfield Bank. Mum is very able to do a lot of things and this is reflected in how staff in the home looked after her, e.g. they enable Mum to do gardening, look after plants, change her own bed, a little light dusting etc. As though she
would do in her own home.
We feel she is listened to and asked for suggestions to better her experience and this is quickly acted on. The very fact that we recommend the home to my best friend for her father also reflects how we feel about it. Activities and outings are also excellent and keep Mum up to date on what is going on, e.g. Valentine's, Easter, any royal occasion are all celebrated. The office is always open and accessible for any queries and staff are lovely.
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Review of

Springfield Bank Care Home

from R S (Husband of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault anything. Staff friendly, can't do enough for you. Make sure visitors are always looked after. Wife is super happy and well looked after.
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Review of

Springfield Bank Care Home

from M K (Friend of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and friendly environment.
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Review of

Springfield Bank Care Home

from L C (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Nice home but at weekends not enough staff as everytime I visit on a Sunday there is sometimes no one up at entrance to look after residents and no one would know if there was a fall till later which is not good enough. Also think the residents would be better engaged with more activity as there seems
to be very little at the moment.
Reply from HC-One Limited, Administrator at Springfield Bank Care Home

Thank you for your feedback, to support continued growth of the service we will ensure that staffing is at appropriate levels, and review the Wellbeing Co-ordinator's weekly planners to maximise the engagement for all of our residents.

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Review of

Springfield Bank Care Home

from N D (Grandson of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.
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Review of

Springfield Bank Care Home

from G S (Grandson of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always visible, interacting with residents. Good range of activities, encouraging staff and residents to participate. Always offering residents refreshments and snacks. The staff are always very approachable. Very helpful getting new residents (my gran) settled in and integrated into the
care home.
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Review of

Springfield Bank Care Home

from K F (Son of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he
is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!
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Review of

Springfield Bank Care Home

from D C (Husband of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and made her time there so good and happy.
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Review of

Springfield Bank Care Home

from J L (Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have
access to the bank when it is available and hopefully a social worker, they seem reliable.
Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you for your review of Springfield Bank Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items being damaged. Please contact the Home Manager to discuss who will be happy to help resolve the issues.

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Review of

Springfield Bank Care Home

from Elaine C (Niece of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Springfield Bank regularly and have always found my visit to be a pleasurable and positive one. The environment is clean and tidy. The staff are very friendly and always treat the residents with respect.
My auntie is well looked after and tells me she loves it there.
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Review of

Springfield Bank Care Home

from Fiona L (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and
so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.
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Review of

Springfield Bank Care Home

from Marlene J (Sister-in-law of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.
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Review of

Springfield Bank Care Home

from J C (Daughter-in-law of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could
be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Springfield Bank Care Home

Thank you for the positive feedback about Springfield Bank and we are always happy to hear suggestions on how we can improve.

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Review of

Springfield Bank Care Home

from Glenn S (Husband of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the
best care.
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Review of

Springfield Bank Care Home

from Graham M (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Springfield Bank since September 2022, together with my dad. Mum has recently passed away, with Dad not long to go.
I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank.
The management team are excellent
- very experienced, with a lovely manner yet very efficient.
The nursing and care staff are just lovely, always smiling and ever helpful.
Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights.
My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent.
I feel like I sound a bit like an advert here!
My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.
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Review of

Springfield Bank Care Home

from Val A (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff
and management are kind and will always check on me.
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Review of

Springfield Bank Care Home

from Dawn E (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing
and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.
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Review of

Springfield Bank Care Home

from C A (Wife of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice and helpful staff, everyone does do their best. A happy and relaxed place.
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Review of

Springfield Bank Care Home

from Pauline M (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents
like the staff and interaction. The food looks yummy too!
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Awards / Recognitions (6)

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