Care Homes Owned by HC-One - The Kind Care Company in Tyne & Wear

My in laws moved into Rodesdale last year. Unfortunatley my mother-in-law passed in january. The staff have been wonderful with my father-in-law, making sure he is ok and his needs are met. I visit him 4-5 times per week the staff are great, always stop for a chat, friendly and helpful. A big thanks to them all too many to name individually.

Both my parents moved into Rodesdale a year ago after a sudden decline in my mother's health. It was definitely not an easy situation all round. Jemma (the manager) and the entire team went above and beyond to support my parents through this transition. My Mum passed away in January and the level of care, compassion & genuine concern for My Dad has been outstanding. I'm always contacted immediately about any issues and there's always someone to answer questions/concerns. My heartfelt thanks to everyone at Rodesdale.

When Lewy Body Dementia devastated our lives my husband, Fancis, needed lots of gentle care, patience and support. After two long years we have cried, been frustrated and been heartbroken by what this does to a deeply loving relationship. When the time came for a much-needed break my daughter arranged a visit to Eastbourne House. From walking through the door we both felt a sense of calm, kindness, friendliness, and a real sense of warmth. Once we decided this was an amazing place we booked a 2-week repsite place. The anxiety, loss and pain I felt at being separated after 55 years was unbearable. The staff at Eastbourne House were able to reassure me and take away some of that feeling. I was able to use the break to recharge my batteries. I know when the time comes I will be able to happily put my trust in this home.

A huge thank you to all the staff who make this such a warm and welcoming place. Particular thanks to the 2nd floor staff for everything they do.

My mother has been at Fleming Court for 18 months or so and is settled here. She has a comfortable room which she has been able to make her own, with extra bookshelves and other furnishings of her own. The food is good and reliable and they cater for specific requests. The staff are overwhelmingly kind and friendly and my mother has grown very fond of them. Occasionally, the staffing levels are a bit stretched, so there are waits for non urgent requests. There is a team of two very dedicated staff who arrange a couple of activities each day and they work hard to provide a mix so there is something for everyone to enjoy. The management have been very responsive when we have asked for changes.

My sister and I will always be grateful for everything they did. They made my mum's final year as comfortable as possible and, in many ways, an enjoyable one. We cannot thank the second floor manager and her wonderful team enough.

Seeing my aunt so well looked after gives our family real peace of mind. Thank you to the whole team for everything you do. I wouldn't hesitate to recommend Orchard Mews to anyone looking for excellent care.

My mam has been a resident at this home for over 2 years and all the staff have been brilliant with her at this time my mam is on end of live care. The staff have been exceptional with my mam and are family with the care and support making us feel welcomed and informing us on all the details that we need to help my mam thank you.

The staff on floor two have been great with Mum , especially Nancy and Bola . Mum has had a few falls this past month and staff have always been prompt in helping Mum and notifying me and changing her aids , mats , frames and bed , after to make it easier . The home is built well for purpose with en suite rooms and nice decor , the meals are basic but varied but the staff who are in the home all work hard to make the residents' lives easier

Visit my mother in law at Hawthorn, pleasant home, clean, lots of activities

Home clean and pleasant.

My Mam has been at Kirkwood court for over ten years now and I honestly couldn't ask for better care, The staff are kind, professional and care about the residents. Its clean, welcoming, and she's happy here - which gives us real peace of mind.

Kirkwood Court is an amazing place, I couldn't thank the staff enough for everything they do for my nana. The residents are always happy & staff are amazing. There are always plenty of activities for the residents to be entertained. I love hearing about my nana's day and what she has been up to. My nana adores all the staff Speaks so highly of them. This home has given my nana her life back again. x

A fantastic home with the loveliest staff. My step father had 4 weeks respite stay and throughly enjoyed the break. The food is amazing and I wouldn't hesitate to recommend it to anybody. The grounds outside are beautiful and well kept, lovely place to sit outside in the sun.

I can honestly say that the team at Orchard Mews went above and beyond in their care for my brother. He was left quite debilitated by a stroke and could be quite challenging at times, but, he was cared for with great dignity and respect. The kindness of the whole team was exceptional. The only reason he left orchard Mews was to be closer to family and friends. I cannot thank everyone enough for their support and wouldn't hesitate to recommend this care home.

What can I say, in my case my mum is here, she's very happy here, and has been here for 3 years. The care she receives is 5 star, the carers are great. I can't ask for anything more. Mum calls the carers, her friends so to me as I live in the east midlands puts me and my family at rest knowing she's happy. She enjoys everything about the home, activities, and her friends.

The staff are compassionate, attentive and always treat residents with dignity and respect. The environment itself feels homely and welcoming, which has helped my dad settle in comfortably. There is a good balance of activities and stimulation. This has made a noticeable difference to Dad's mood and overall quality of life. Most importantly, we have peace of mind.

Excellent staff, pleasant, helpful, warm and welcoming.

My experience of Hawthorn Court has always been first class. The staff are all very friendly and caring, and the home is run very efficiently from reception to the residents' rooms. I find it is always clean and fresh, and the gardens are a credit to the home. I would recommend Hawthorn Court to anybody who is looking for a care home for a loved one.

Falstone Manor is wonderful in every way. Fabulous staff.