HC-One in Derbyshire | 6 Care Homes

Review of
Cadley Hill View
from P N (Friend of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Sadly this is not the first time of submitting a review however after my most recent findings I did have to log a formal complaint about the home manager after information came to light about them. To then find out this isn't an isolated issue with other concerns raised about the deputy home manager.

Sadly not seen much improvement from the home in the time since my last review. With much of the same still being an issue food is just same thing every week with poor quality.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear of your experience. We take all concerns raised seriously and as such, would…read more

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Review of
Bankwood Care Home
from N K (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Thank you, just thank you to everyone who works at bankwood. These guys truly do their job everyday for the love of providing care, safety and love to the residents. My mum felt safe, secure and loved for her last couple of weeks of life. We as a family, visiting everyday at all times of day and night,

were cared for, valued and listened to when we were trying to find our way through loosing our mum/nana/sister and great nana. Thank you guys xx

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Review of
Bankwood Care Home
from Mili C (Granddaughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

We will be forever grateful for the experience our mum/nana/great nana/sister (Liz) had during her final weeks of life. The staff at this beautiful home made the whole transition effortless and cared for us as a family just as well as they did for Nana. The care she received was nothing short of amazing,

she was genuinely happy there and felt safe and looked after. Every single staff member from the nurses and care assistants, to the kitchen and laundry staff are angels. The genuine care and compassion they show whilst doing the toughest job is admirable. They gave Nana respect, dignity, autonomy, undivided time and a friendly smile at all times until she left their care. No amount of thanks will ever be enough for these amazing people.

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Review of
Bankwood Care Home
from Kate S (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

I don't know where to begin, but if your loved one needs care. Look no further than Bankwood, Duffield.
The care and support for our mum and ourselves have been nothing short of outstanding. We couldn't have had or wished for better care. Our mum was so happy there, we were cared for like a part of

their extended family.
Bankwood will always have a special place in my heart and words cannot convey exactly how much I thank them for the difference they made every single day.

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Review of
Bankwood Care Home
from Emma G (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My mum came to bankwood for end of life care from hospital. I have never known such care and empathy not only towards my mum, but us as family were treated with. Every staff member from management, nurses, carers, kitchen staff were the kindest, professional, reassuring of people. My mum was treated

with love, respect, good humour and made to feel at home and heard from the moment she arrived. We will never be able to communicate effectively enough how much your home and staff have meant to us and my mum who told us herself 'I love it here'. Thank you x

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Review of
Bankwood Care Home
from Margaret W (Daughter-in-law of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law was resident at Bankwood from November 2024 until she died there on 2.11.25. The care she received was excellent. Staff at Bankwood work as a team and the home has a real family feel. Residents are treated with respect and dignity

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Review of
Aspen Court Care Home
from Catherine L (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly, home from home. All staff take care of resident and family and if any issues they act upon them straight away.

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Review of
Shelton Lock Care Home
from Steve W (Son of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

My father came into the home march for 3 weeks restbite but never left..
As soon as he arrived he was greeted by the excellent management team and the outstanding team of carers cooks and house keepers..
Even the maintenance man was a fantastic help..
A massive help was him interacting downstairs

with the other guests there and a special thank you to the games coordinator you know who you are and are a very special lady..
My father had his favourites who looked after him, he loved them all but he had those special ones again you know who you are and I thank you..
He was treated with compassion and dignity towards the end..
They made his last few days as comfortable as they could..
I would definitely recommend anyone who needs to be placed temporary or long term you would not go wrong here

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Review of
Cadley Hill View
from S L (Grandson of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My Grandma has lived at Cadley for 2 years now and when she first moved in it was ok she settled in well but I have to say the past year has been excellent the care is exceptional and the home is such a safe and happy place just like one big family the food is excellent the activities and entertainment

is great she has more of social life than I do. The manager really does care about the residents and staff and you can see this and nothing is too much trouble for him. If you're looking for a home then choose Cadley Hill View.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver…read more

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Review of
Bankwood Care Home
from M H (Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Since I arrived I have been looked after very well. I am very satisfied with the care here.

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Review of
Victoria Park Care Home
from Denise B (Relative of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Our family member was very happy whilst at Victoria Park Care Home. He was looked after well and liked all the staff as they were all very friendly and respectful toward him. We noticed the home was very clean and had a homely feel to it, and the staff, including the cleaners, laundry girls, kitchen

staff, carers, management and maintenance men, were all very kind and helpful. If ever I had to go into a home, I would choose that one, well done.

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Review of
Bankwood Care Home
from Christopher H (Son of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

Staff are always friendly and helpful. Good and clean lounges, where you can talk with other residents and staff. Residents bedrooms are clean tidy and functional, and some have beautiful views over the river and village below.

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Review of
Bankwood Care Home
from Paul A (Son of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

Bankwood is an excellent care home. The staff are very good.very caring, very friendly and treat everyone with respect, both residents and their family members.
My mothers room has exceptional views and the room has good facilities.Mum feels very safe and content, both important factors for any resident.

It has hairdressing facilities, something Mum looks forward to using every week.
Mum would like a little more variety in the activities offered by the home. That said the present activities are performed very well and carried out with professionalism and care, and I know that further opportunities are always considered in the regularly held residents meeting.
The home also arranges for regular entertainment to come in and perform. This again is very welcomed and much enjoyed.
As I said at the beginning Bankwood is an excellent care home excellently managed by Izzy. It has an a exceptional nursing team with wonderful caring staff.

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Review of
Bankwood Care Home
from Stephanie D (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum was transferred to Bankwood after a lengthy stay in hospital and her life has changed considerably. It has been a difficult adjustment for her, but the staff have been amazing. They are kind and helpful and have taken time to get to know mum. Mum is still settling in and the wonderful views from

the conservatory have helped her do this. The staff at Bankwood have also made the family feel very welcome when visiting. Thank you.

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Review of
Cadley Hill View
from A K (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

All the staff were very approachable and lovely with my father in law.
Nothing was too much trouble and they looked after him fantastically well.
Any food he wanted they got in for him.
My father in law was only in the home for a few weeks but we could tell how much he touched peoples hearts while

he was there.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more

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Review of
Aspen Court Care Home
from Christine M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

Just to say I found it very welcoming and caring.

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Review of
April Park Care Home
from M S (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

Dads been in April park since 2025 and he likes it there the staff are very friendly and approachable they have activities quizzes singa longs and a bbq when the weather is good enough they ring me as soon as dad has a fall just to let me know he's ok

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Review of
Shelton Lock Care Home
from Lynne A (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

We were very happy (as a family) with the care my father received in the five months he was in Shelton Lock Care Home. He was treated with care and dignity throughout. We found all the staff friendly and although my father ate very little the menu and the food quality looked excellent. At times we had

to wait for someone to open the main door but understood staff were dealing with residents. Overall a lovely home and caring staff.

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Review of
April Park Care Home
from Angela B (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I cannot express the care home and staff enough for the excellent care of my mum, from the first time I contacted the care home the outstanding level of service was excellent. My mum was a bit apprehensive as this was the first time for her for restpite but all her worries soon went away. In fact she

thought she was staying another week. I would definitely recommend April Park for the homely feel and professionally as I found it outstanding. Thank you

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Review of
Aspen Court Care Home
from D P (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Always friendly staff and lovely. All staff are welcoming and make us feel nice. My son always has a fuss and a treat. We visit our friend weekly and are always treated well. Our friend is as happy as she can be. It's a massive peace of mind knowing she is cared for.
Thank you.

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HC-One Locations in Derbyshire (6)

HC-One Reviews in Derbyshire (605)

Cadley Hill View

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Aspen Court Care Home

Shelton Lock Care Home

Cadley Hill View

Bankwood Care Home

Victoria Park Care Home

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Cadley Hill View

Aspen Court Care Home

April Park Care Home

Shelton Lock Care Home

April Park Care Home

Aspen Court Care Home

Awards / Recognitions (6)

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