My Mum recently spent four weeks in respite at Willow Court.
The good things
The staff were friendly and always on the go.
The food looked appetizing
The room, although small, was clean and well kept
The residents' lounge was cosy with lots of comfy looking chairs
The not so good things
Mum was left in her wheelchair, despite having the ability, with assistance, to transfer to a comfortable chair
Instructions were not followed regarding elevation of Mum's legs when sat, despite this being mentioned on admission and again 2 days later.
No communication was made to me as POA prior to a new medication being iintroduced to Mum'
s suite of drugs. This drug has now been stopped by regular GP.
On the day I collected her, my Mum smelt strongly of stale urine.
One thing that I would like to see the home address is, the attaching of an laminated A4 sheet of paper with the resident's name on to the side of the wheelchair. I thought this undignified. Surely something more discreet could be used?
↩Reply from Julie Caygill, Hospital Liaison Team Administrator at Willow Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We were happy to hear of your positive experience with staff, food and the environment but it is unfortunate you left without resolution to your concerns. If you would like to contact the home to discuss the issues raised, we would be happy to investigate these for you and provide reassurance.
