HC-One in Fife | 6 Care Homes

Review of
Lomond Court Care Home
from Josephine A (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

Positive from day one, dad has settled well, staff are committed and approachable.

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Review of
Balfarg Care Home
from Olive D (Niece of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

My uncle came into Balfarg in February 2025 until his passing in December 2025. We all experienced the most wonderful kindness from everyone. Whilst the rooms are a bit tired, the loving care and attention he received was second to none. The end of life care was exceptional
Thankyou to all in Balfarg.

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Review of
Chapel Level Care Home
from Gail G (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

A very welcoming care home, warm and friendly. The staff are very caring towards the residents.
My father in law seems very happy and has a good relationship with the other residents and staff.
The care home is immaculate and I am always made very welcome when I visit.

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Review of
Balfarg Care Home
from Pauline S (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Balfarg has provided my mum with excellent care for 3 years now. Balfarg was our only choice of home as I feel it provided a home from home atmosphere. We are always made to feel welcome from the fantastic staff and are encouraged to visit at any time of day. The management are not only informative

but are open to suggestion to provide the best possible care.

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Review of
The Beeches Care Home
from Alan M (Son-in-law of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

The home is always clean, welcoming and calm and the team goes above and beyond to make sure all residents feel comfortable and engaged. They keep us as a family regularly and are always happy to answer questions over mums needs. Her wellbeing whilst here is so positive. It is a huge relief knowing

she is safe, supported and surrounded by people who truly see her as a person and not just her dementia. I highly recommend The Beeches.

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Review of
The Beeches Care Home
from Annie M (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

My families experience here has been amazing. I couldn't be more grateful for the wonderful support she receives every day. All staff from manager to maintenance are all incredibly kind, patient and attentive. They treat her with dignity and genuine affection, which means the world to me. I can leave

knowing my mum is happy and safe.

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Review of
Balnacarron Care Home
from C K (Sister of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

My sister was in Bolnacarron Care Home for three years. She received very good care. The staff were excellent and she was happy. There was always someone to chat to if I needed to discuss her care.

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Review of
Balnacarron Care Home
from Judith S (Daughter of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Care home staff have been wonderful. They have adapted mum's care to ensure she is comfortable as he frailty progresses. Communication & compassion have been much appreciated in now difficult times.

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Review of
Chapel Level Care Home
from G H (Husband of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My wife has vascular dementia, I cared for her at home until August 25, when I suffered a heart attack and was unable to continue caring for her. My wife has been living at Chapel Level Nursing Care Home since September 25. I was impressed with the facilities and liked the fact there were no stairs,

my wife has chronic arthritis in both hips, so she has a wheel chair and walking aids. The staff at this facility are knowledgeable and caring. The food very good with a varied menu. Because of her lack of memory my wife took time to settle in, but staff were very patient with her. As I ask lots of questions and visit the home daily, the staff have been very patient with me.

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Review of
Chapel Level Care Home
from Alice D (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Before moving to Chapel Level, my dad was poorly, gave up and came close to losing him. Since being there has made a massive impact on him for the better. He is more awake, alert, and interacts with people.
Can't thank all the staff enough for love and care giving to him, nice to see their effort

to improve all residents' quality of life, I really believe if wasn't for the move here we would have lost him now. Susan, also, I need to mention as a manager comes out of the office, takes time going round, speaks to resident. Family is also looked after and cared for too.

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Review of
Woodside Court Care Home
from Jane W (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

From the day my mum arrived at the home she was made very welcome and she settled in well from the day 1,from that day knew I had made the right decision , I cannot thank the all staff for all the help they gave my mum right till the end , everyone was was so welcoming and friendly and helpful ,

definitely recommend to anyone looking

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Review of
Woodside Court Care Home
from Elizabeth F (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with all the staff regarding my mum also the activities that are done during the day with singers as well. They all make my mum very welcome and cared for. Thanks.

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Review of
Chapel Level Care Home
from Susan G (Friend of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Came by to visit. I was surprised to see how clean and tidy the site and surroundings are. As I enter the front door, I could feel the warm and friendly welcome from the staff. The cleanliness and organized surroundings is pleasing to the eyes and gives a strong feeling of reassurance of a comfortable/safe

care to all residents.

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Review of
Chapel Level Care Home
from V C (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mum moved into this care home as she has dementia and my dad is unable to care for her at home anymore. I cannot fault this care at all. The staff are absolutely superb. So attentive and understanding of people with dementia. It gives us as a family and my dad piece of mind that mum is getting well

cared for.
The rooms are well maintained , clean and enough storage. A list of activities in the cafe area to let you know what is going on.

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Review of
Balfarg Care Home
from P H (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I have experienced only the best in all things the care home is a lovely place warm, clean, the staff are caring towards residents they show love and safety

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Review of
Balfarg Care Home
from Paul H (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Hi My mum is a resident I'm Balfarg care home and we are so happy overall with her care but a special mention has to be said for her 70th birthday in early October where all the staff went above and beyond to make sure she had an amazing day, which she did along with all her family. Thanks again to

everyone!!!

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Review of
Chapel Level Care Home
from Anthony K (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff

nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care HomeThank you for taking the time to bring to our attention your areas of concerns around your Mother's personal care. I am pleased to hear that following discussion and agreed actions that you now feel there is an improvement in your Mother's grooming.I apologise for the delay in chiropody treatment due to our long serving chiropodist retiring, however, I am delighted that we have secured the services of another whom I anticipate will join the service shortly.

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Review of
Balfarg Care Home
from Kevin W (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My father was in there for 10 days start of april. The whole place was smell of amonia an pee .told the the staff that he was unresponsive. The answer i got back was that he had just had a big meal and was napping. It took all of sunday in monday morning before he got took to hospital. He imediatelly

got diagnosed with pneumonia and passed 5 days later also after 5 days he was attacked and punched about the head. On saturday i went he was slumped to the side of chair. I would not recomend this care home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balfarg Care HomeDear Kevin, we would like to offer our condolences on the sad loss of your Father and reiterate our apologies for the distress experienced during his stay. We are always disappointed to hear of any negative experience as we strive to look after our residents with the kindest care and pride ourselves on the high standards delivered by the team in Balfarg. We will undertake a review of our housekeeping services in relation to any possible malodours. Thank you for taking the time to highlight and afford the team the opportunity to make improvements.

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Review of
Balnacarron Care Home
from D M (Husband of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

In the 10 months my wife has lived at Balnacarron the level of care has continued to be excellent. My wife is very happy and has a great rapport with all staff. Communication is very good between staff and myself regarding any concerns that may arise. My wife just loves the carers here and this is her

home now.

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Review of
Lomond Court Care Home
from Susan C (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Our family are so relieved to have found such a caring place for Mum to stay. She moved there in early July and we have found the staff and care to be exceptional. They are all so welcoming and friendly, and already know Mum very well. The facilities are great, especially the cafe area and gardens which

we use regularly when visiting. The manager and her staff are truly amazing, their dementia care is exactly what it should be with kindness, patience and compassion.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Fife (6)

HC-One Reviews in Fife (461)

Lomond Court Care Home

Balfarg Care Home

Chapel Level Care Home

Balfarg Care Home

The Beeches Care Home

The Beeches Care Home

Balnacarron Care Home

Balnacarron Care Home

Chapel Level Care Home

Chapel Level Care Home

Woodside Court Care Home

Woodside Court Care Home

Chapel Level Care Home

Chapel Level Care Home

Balfarg Care Home

Balfarg Care Home

Chapel Level Care Home

Balfarg Care Home

Balnacarron Care Home

Lomond Court Care Home

Awards / Recognitions (6)

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