HC-One in Fife | 6 Care Homes

Review of
Chapel Level Care Home
from G H (Husband of Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

My wife has vascular dementia, I cared for her at home until August 25, when I suffered a heart attack and was unable to continue caring for her. My wife has been living at Chapel Level Nursing Care Home since September 25. I was impressed with the facilities and liked the fact there were no stairs,

my wife has chronic arthritis in both hips, so she has a wheel chair and walking aids. The staff at this facility are knowledgeable and caring. The food very good with a varied menu. Because of her lack of memory my wife took time to settle in, but staff were very patient with her. As I ask lots of questions and visit the home daily, the staff have been very patient with me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chapel Level Care Home
from Alice D (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Before moving to Chapel Level, my dad was poorly, gave up and came close to losing him. Since being there has made a massive impact on him for the better. He is more awake, alert, and interacts with people.
Can't thank all the staff enough for love and care giving to him, nice to see their effort

to improve all residents' quality of life, I really believe if wasn't for the move here we would have lost him now. Susan, also, I need to mention as a manager comes out of the office, takes time going round, speaks to resident. Family is also looked after and cared for too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Court Care Home
from Jane W (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

From the day my mum arrived at the home she was made very welcome and she settled in well from the day 1,from that day knew I had made the right decision , I cannot thank the all staff for all the help they gave my mum right till the end , everyone was was so welcoming and friendly and helpful ,

definitely recommend to anyone looking

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodside Court Care Home
from Elizabeth F (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with all the staff regarding my mum also the activities that are done during the day with singers as well. They all make my mum very welcome and cared for. Thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chapel Level Care Home
from Susan G (Friend of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

Came by to visit. I was surprised to see how clean and tidy the site and surroundings are. As I enter the front door, I could feel the warm and friendly welcome from the staff. The cleanliness and organized surroundings is pleasing to the eyes and gives a strong feeling of reassurance of a comfortable/safe

care to all residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chapel Level Care Home
from V C (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mum moved into this care home as she has dementia and my dad is unable to care for her at home anymore. I cannot fault this care at all. The staff are absolutely superb. So attentive and understanding of people with dementia. It gives us as a family and my dad piece of mind that mum is getting well

cared for.
The rooms are well maintained , clean and enough storage. A list of activities in the cafe area to let you know what is going on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balfarg Care Home
from P H (Husband of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I have experienced only the best in all things the care home is a lovely place warm, clean, the staff are caring towards residents they show love and safety

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balfarg Care Home
from Paul H (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Hi My mum is a resident I'm Balfarg care home and we are so happy overall with her care but a special mention has to be said for her 70th birthday in early October where all the staff went above and beyond to make sure she had an amazing day, which she did along with all her family. Thanks again to

everyone!!!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chapel Level Care Home
from Anthony K (Son of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Most of the staff are friendly. Meals very nice. They put on good shows for the elderly with nice singers. Rooms are nice and tidy. My mums hygiene is not been good at all since she got here, hair very greasy for 3 to 4 days which meant she wasn't getting showered or bathed. But had a word with staff

nurse and seems to be fine now. Made my mum appointment with foot chiropodist a month ago, and still not got seen to.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chapel Level Care Home

Thank you for taking the time to bring to our attention your areas of concerns around your Mother's personal care. I am pleased to hear that following discussion and agreed actions that you now feel…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balfarg Care Home
from Kevin W (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My father was in there for 10 days start of april. The whole place was smell of amonia an pee .told the the staff that he was unresponsive. The answer i got back was that he had just had a big meal and was napping. It took all of sunday in monday morning before he got took to hospital. He imediatelly

got diagnosed with pneumonia and passed 5 days later also after 5 days he was attacked and punched about the head. On saturday i went he was slumped to the side of chair. I would not recomend this care home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Balfarg Care Home

Dear Kevin, we would like to offer our condolences on the sad loss of your Father and reiterate our apologies for the distress experienced during his stay. We are always disappointed to hear of any…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balnacarron Care Home
from D M (Husband of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

In the 10 months my wife has lived at Balnacarron the level of care has continued to be excellent. My wife is very happy and has a great rapport with all staff. Communication is very good between staff and myself regarding any concerns that may arise. My wife just loves the carers here and this is her

home now.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lomond Court Care Home
from Susan C (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Our family are so relieved to have found such a caring place for Mum to stay. She moved there in early July and we have found the staff and care to be exceptional. They are all so welcoming and friendly, and already know Mum very well. The facilities are great, especially the cafe area and gardens which

we use regularly when visiting. The manager and her staff are truly amazing, their dementia care is exactly what it should be with kindness, patience and compassion.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balnacarron Care Home
from L A (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Mum has received excellent care during her 3 years in Balnacarron. The staff know her and her needs personally. We receive regular updates by email and phonecalls & we are asked our opinion but feel reassured that they are best placed to care for her needs. Mum appears happy and settled and engages

with the staff and the excellent activities planned for the residents.
We would highly recommend it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balnacarron Care Home
from S D (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff very caring and helpful, nothing to much trouble!
Standards of housekeeping and food excellent, great activities.
One member of staff, in particular - she's in a class of her own! Such a caring, fun and vivacious person. She is the heart and soul of the home, Mum is very settled & happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balnacarron Care Home
from Hayley D (Granddaughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff are all amazing and have really gone the extra mile for my gran in an extremely difficult time for her. They are consistently genuine kind and caring. I dont think we could of found a better care home for her. Staff engage with residents and visibly lift there mood and also make residents guests

feel at home - does feel like a big family!
Sending all my thanks!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Balnacarron Care Home
from Lynn B (Friend of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

The Care, kindness and compassion given to my friend by the wonderful staff is second to none, they are also very willing to sit and have a chat should I ever have concerns about my friend they are then resolved quickly.
There is nothing nicer than having a cheery welcoming smile by the staff to greet

you at the door on entering.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Chapel Level Care Home
from Iain F (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been here since the 22nd of April 25. After the expected settling in period, she is very happy with her experience of living here. She particularly mentions how good the staff are with her, and she definitely enjoys the food.
Most importantly, she has mentioned how safe she feels.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lomond Court Care Home
from M H (Friend of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

Every time we've been to visit our friend, it has been an excellent experience.
Can't fault anything! The staff are superb. It is truly a real home from home for the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lomond Court Care Home
from Michael S (Son of Resident) published on 6 June 2025 Submitted via Website • Report

Overall Experience

MY MOTHER ARRIVED IN DEC 24, SHE WAS MADE TO FEEL VERY WELCOME. SOME OF THE STAFF HAD PREVIOUSLY LOOKED AFTER MY FATHER, WHO DIED SEVEN YEARS AGO. MY MOTHER RECOGNISED THEM AS WELL. THE CONTINUITY OF STAFF HELPED TO GET HER SETTLED IN VERY QUICKLY. EACH TIME WE GO INTO VISIT WE ARE GIVEN A BRIEF UPDATE

ON HER PROGRESS AND DIRECTED TO WHERE SHE IS, SITTING ROOM, BEDROOM OR OUTSIDE. IT IS SO COMFORTING KNOWING HOW WELL SHE IS BEING CARED FOR, A MASSIVE WEIGHT OFF OUR MINDS. EVERYONE IS SO HELPFUL, APPROACHABLE AND SMILING. NOTHING IS TOO MUCH TROUBLE FOR ANYONE. THE COMMUNICATION IS EXCELLENT AT ALL TIMES.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Lomond Court Care Home
from K S (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

My dad came to Lomond Court in April he settled very quickly. The staff and management have made him so welcome. I could not recommend Lomond Court more, every member of staff are always helpful and very caring towards my family and my Dad. I am so happy that my dad got a place here. Can't thank the

staff more.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Fife (6)

HC-One Reviews in Fife (455)

Chapel Level Care Home

Chapel Level Care Home

Woodside Court Care Home

Woodside Court Care Home

Chapel Level Care Home

Chapel Level Care Home

Balfarg Care Home

Balfarg Care Home

Chapel Level Care Home

Balfarg Care Home

Balnacarron Care Home

Lomond Court Care Home

Balnacarron Care Home

Balnacarron Care Home

Balnacarron Care Home

Balnacarron Care Home

Chapel Level Care Home

Lomond Court Care Home

Lomond Court Care Home

Lomond Court Care Home

Awards / Recognitions (6)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers