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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Surrey for HC-One are showing below.

View the details of all 279 locations (with 25636 reviews) owned by HC-One

HC-One Locations in Surrey (2)

 
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2 Care Homes owned by HC-One in Surrey
Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW 

9.8 144 reviews
"The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care…"   Read all 144 reviews
Location Type Care Home

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms from £1,685 / week
Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ 

9.8 101 reviews
"My mum has been a resident for 14 months at Adelaide House. It is the most wonderful place, and I have never seen her happier; she is so…"   Read all 101 reviews
Location Type Care Home

Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people. With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House… Read more about Adelaide House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms from £1,643 / week

HC-One Reviews in Surrey (245)

9.6
HC-One has a Group Review Score of 9.6 (9.618) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Adelaide House Care Home

from Sally J (Daughter of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 14 months at Adelaide House. It is the most wonderful place, and I have never seen her happier; she is so settled. We have both been supported in every way possible. This is an exceptional care home and I would highly recommend.

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Review of

Adelaide House Care Home

from Ruth W (Daughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been here for a few weeks, but already seems at home. The staff are lovely, friendly and helpful and are open to any suggestions we may have. The home is clean and the food is fresh and tasty.

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Review of

Adelaide House Care Home

from Paula P (Daughter of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is kind, caring and thoughtful. Feel that my dad is receiving the best care.

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Review of

Charters Court Care Home

from Alison F (Niece of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court.
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to
walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment.
The food is a very high standard and the rooms and communal spaces are clean and attractive.

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Review of

Charters Court Care Home

from Angela W (Niece of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible.
It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.

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Review of

Charters Court Care Home

from J H (Husband of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors.
Generally friendly & kind staff.
Food is good.

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Review of

Charters Court Care Home

from S H (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.

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Review of

Charters Court Care Home

from B R (Wife of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments.
The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.

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Review of

Charters Court Care Home

from Louise P (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in.
The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.

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Review of

Charters Court Care Home

from Ann M (Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable
and safe.

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Review of

Adelaide House Care Home

from N G (Son-in-law of Resident) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my grandfather-in-law has received in the last 6 months has been of the most compassionate that I have witnessed. Even during some challenging moments, I have felt full support from the care staff, as has my GF in law. Nothing has been too much to ask and any requests have been acknowledged
and arranged where possible. Thank you.

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Review of

Charters Court Care Home

from Anita H (Daughter of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after
by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment.
And the food is great too!!

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Review of

Adelaide House Care Home

from L H (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean warm and friendly.

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Review of

Adelaide House Care Home

from George D (Son of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Always very attentive to all the residents. Can visit anytime, staff & welcome always consistently good. Well maintained.
Overall, absolutely delighted!!

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Review of

Adelaide House Care Home

from Tracey G (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's life has improved significantly since she's moved to Adelaide House. She is stimulated, has a sense of purpose and energy for life again. The staff team are incredible and I can't than them enough for the work they do. Their care & attention is exemplary. Thank you for everything you've done.

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Review of

Charters Court Care Home

from Amanda B (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Mum's dementia worsening, we moved her into Charters Court in November 2024.
Thanks to the wonderful carers she settled really well and really quickly.
Everyone is so welcoming and helpful, it's a joy to visit.


We are all so pleased to find a care home that truly cares, with great entertainment

and wonderful surroundings. I tell Mum she is staying in a 5* hotel, and I'm not far from the truth!


Thank you Charters Court!

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Review of

Charters Court Care Home

from Paul H (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for and pampered from start to the end.
He wasnt just treated as a resident. HE was treated as part of a community and extended family.
Thankyou for everything you did as a care home.

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Review of

Adelaide House Care Home

from Kim T (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother receives at Adelaide. Staff helpful and approachable. Cannot fault any aspect of care provided.

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Review of

Charters Court Care Home

from John M (Brother of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently moved into Charters Court Care Home after a long stay in hospital, and now requires a home with nursing facilities to meet her daily needs. To relinquish your independence and to find a home with loving caring staff in an acceptable environment we thought would be very difficult.
Fortunately after some searching, we found Charters Court Care Home. Not only are the staff loving and caring which is the most important but the home itself would be able to compete with any five star luxury hotel. All needs are taken care of from excellent food, hair salon and nail bar, daily activities to clothes washed on a daily basis and returned ironed the same day. Everyone from residents to relatives and friends are made incredibly welcome. I can not think of a better place to meet any individual's needs. Fortunately for us we found this excellent home for which we thank our lucky stars!

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Review of

Charters Court Care Home

from Edwina H (Wife of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is so well looked after. Fabulous care and staff.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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