Care Homes Owned by HC-One - The Kind Care Company in Surrey

Also the food's great.

Wonderful; the staff in all capacities work with the relatives to support the residents in my 8yrs experience. I could not ask for any more

I've always found the staff at Adelaide House to be friendly and efficient.

The staff are very pleasant and caring to the patients. The cake provided is excellent!

Just really impressed with every member of staff at Charters Court Care Home. From arrival you are greeted by a lovely lady Clare, Kim the admin officer is always a pleasure to talk to as well! Every single staff member in Willow are amazing & all deserve a pay rise!

Very happy with everything at Charters Court. My sister is very well looked after.

My father is well looked after at Charters Court and has settled well. The care team have supported us on a journey as a family in adjusting to my father being there. They have been unfailingly kind to him and advocate for his wellbeing at the home and with medical professionalism. This is very much appreciated when we cannot be there to speak for him. It is these simple things that make Charters Court a place where we can trust a cherished family member is safe and cared for.

Importantly for mum, she could see that myself, her son, was made welcome and made comfortable on my daily visits. I have experienced three care homes in Dad's old age. Adelaide House is far better than any of them. Management is key.

I couldn't think of a better home that my mother could be in.

My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of my mother's dementia and are very patient trying to help her everyday. Dementia is very difficult to cope with, causing mood swings and great confusion as the short term memory is poor so you keep having to explain things. The home has good management and great staff. For the more able residents the well being staff are wonderful at arranging events and activities for them.

My mum has been a resident for nearly a year now. We had a few ups and downs at first but mum (Rita) has settled in well and seems very happy and settled. She has been taking part in activities and is even a member of the choir (something I never thought I would see). The activities are very well planned out with something for everyone. Mum attended a sign language class last week and I had a chance to sit in on it, it is such a good idea and something staff and residents can all learn together.

The staff are always happy and friendly and we always get a cuppa when we visit. We are always kept up to date with mum's care and they are always avaliable if we need to discuss anything. Mum seems to have a good rapour with the staff and we are very thankful to all the staff for looking after mum so well.

My aunt was a resident for 3 years, in that time she was really well cared for by excellent staff. I think she was very fortunate to be placed in Adelaide House when she became incapable of looked after herself.

We would like to thank all the staff for making our dad feel amazing whilst here. The activities and family days are always well organised and entertaining for everyone. There is always a space for me and my family to visit when we come. We are always offered teas and coffees. Amazing atmosphere for Dad to be living in! Thank you!

We could not be happier with Adelaide House for our family members. My father-in-law is really happy here. He came here in bad health from another care home, and he has been making great progress whilst here. He is stronger and happier than he has been in years. The food is always great quality, and the family feel that the home is lovely. We wouldn't want him anywhere else! Thank you.

My mum has been in Adelade House for 16 months now and is so happy. Everything is excellent and this is an exceptional care home.

This is due to the wonderful team looking after her, and we are so grateful to have found this home for her.

Dad has been at the home for 3 years and he has always had exceptional care and support from the staff. He has been treated with care and compassion, and with respect. For my dad's birthday, the staff went above and beyond and made it an extra special day. I am always well informed and updated about what is going on and the staff communicate well. The Christmas party was great and well catered. Overall, I would say the home is excellent.

The staff are absolutely amazing, caring, and welcoming to all their patients, families and friends. If I have to go into a care home, this would be my first choice. I can not fault any of the staff, they would all get a 5 star rating from me.

My brother has settled in quite well. He loves talking with staff and visitors. The staff are very friendly and welcoming to us. We are very happy with his care. A big thank you to everyone involved in looking after Brian.

Excellent care for my mum who has severe dementia. Staff are superb and look after Mum so well, cannot fault in any way.