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Care Homes Owned by HC-One - The Kind Care Company

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Surrey for HC-One are showing below.

View the details of all 279 locations (with 26203 reviews) owned by HC-One

HC-One Locations in Surrey (2)

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2 Care Homes owned by HC-One in Surrey
Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW 

9.8 148 reviews
"My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing,…"   Read all 148 reviews
Location Type Care Home

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,685 / week
Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ 

9.8 102 reviews
"Mum is so happy in the home, the staff are very kind. Mum loves the food and we are always welcomed as guests.…"   Read all 102 reviews
Location Type Care Home

Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people. With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House… Read more about Adelaide House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 30 Rooms
  • from £1,643 / week

HC-One Reviews in Surrey (250)

9.6

HC-One has a Group Review Score of 9.6 (9.616) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Charters Court Care Home

from Kerry H (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing, kind and attentive, always willing to go the extra mile. The rooms are lovely, and the home is consistently kept clean and welcoming. The food is always of a high
standard and Mum always enjoys her meals - especially her lunchtime glass of wine. I am truly grateful for the exceptional care she receives here, and I wouldn't hesitate to recommend the home to anyone looking for a warm, supportive and well-run environment for their loved ones.
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Review of

Charters Court Care Home

from K P (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a year now and our experience has been very positive in every way. The ambience of the house is happy, relaxed but professional and caring. The staff from the kitchen to all the carers and management are so friendly and caring. The food and menus are excellent. There
are numerous activities available for my mother to join in from those in house to outings to the local church, shops or the coast in the summer. We are so pleased with her stay here.
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Review of

Charters Court Care Home

from Anne V (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say the care given at Charters Court Care Home surpasses all care homes I have visited around this area. The premises are really beautiful, the staff are kind and efficient without exception, and I am 100% confident that you are looking after my friend to the highest standard. Your activities
are wonderful too, and she has newly discovered artistic skills she never knew she had - amazing!
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Review of

Charters Court Care Home

from Imelda F (Friend of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charters Court Care Home is a lovely care home. The building and outside areas are beautifully maintained. The ladies on the reception desk are warm, welcoming and very helpful. The care staff are really kind and caring and very professional. The rooms are spotlessly clean and the residents are happy
and content. The food is varied and very good. An all round excellent home!
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Review of

Adelaide House Care Home

from Paul W (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy in the home, the staff are very kind. Mum loves the food and we are always welcomed as guests.
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Review of

Adelaide House Care Home

from Jeanette J (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who was admitted in June, spent his final days at Adelaide House. He was compassionately cared for by all the staff. The family wish to pay special gratitude to Archie, who kept us informed and gave us a sense of safety and support, especially in Dad's final days. We will always be grateful.
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Review of

Adelaide House Care Home

from L G (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide House has been a wonderful place for my nan to live. They make us all feel welcome and the care and support they give is excellent. The staff are all smiley and there are always fun activities to do.
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Review of

Adelaide House Care Home

from Sally J (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for 14 months at Adelaide House. It is the most wonderful place, and I have never seen her happier; she is so settled. We have both been supported in every way possible. This is an exceptional care home and I would highly recommend.
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Review of

Adelaide House Care Home

from Ruth W (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been here for a few weeks, but already seems at home. The staff are lovely, friendly and helpful and are open to any suggestions we may have. The home is clean and the food is fresh and tasty.
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Review of

Adelaide House Care Home

from Paula P (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is kind, caring and thoughtful. Feel that my dad is receiving the best care.
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Review of

Charters Court Care Home

from Alison F (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is really well cared for by a team of kind, dedicated and caring people. We are very lucky to have found Charters Court.
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to
walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment.
The food is a very high standard and the rooms and communal spaces are clean and attractive.
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Review of

Charters Court Care Home

from Angela W (Niece of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are exceptionally caring and understand the needs of my aunt as an individual. They work hard to give the best care possible.
It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
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Review of

Charters Court Care Home

from J H (Husband of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasantly located on the edge of woodland. Clean, spacious, well designed accommodation. All facilities function well. No smell. Wide corridors.
Generally friendly & kind staff.
Food is good.
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Review of

Charters Court Care Home

from S H (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has more interaction with others and generally is more active since moving in; he is eating more and is being well looked after.
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Review of

Charters Court Care Home

from B R (Wife of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to everyone for the care given to my husband while he was a resident at Charters Court. The carers in Aspen looked after him so well. His clothes were always clean and folded or hung up. The food always looked delicious, and the maintenance team were happy to drive him to hospital appointments.
The enthusiasm of the activities team was so good to see. Such a wide range of things to do and no one was ever left out. The building was clean and calm, and whenever I visited, there was a wonderful welcome by the person on reception.
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Review of

Charters Court Care Home

from Louise P (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum feels really happy and at home here. All the staff are lovely and very helpful, and accommodating. I am really pleased at home well she has settled in.
The food is great as well. Mum has put on weight and looks a lot healthier now and more like her old self.
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Review of

Charters Court Care Home

from Ann M (Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for four months after being in hospital for four months. I couldn't walk and weighed 8 stone. Today I weigh 10 stone and can walk with a rollator. The care and kindness I receive each day never ceases to amaze me. The staff are observant and knowledgeable. I am happy here, comfortable
and safe.
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Review of

Adelaide House Care Home

from N G (Son-in-law of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my grandfather-in-law has received in the last 6 months has been of the most compassionate that I have witnessed. Even during some challenging moments, I have felt full support from the care staff, as has my GF in law. Nothing has been too much to ask and any requests have been acknowledged
and arranged where possible. Thank you.
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Review of

Charters Court Care Home

from Anita H (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the nursing care suite for 12 weeks and id due to leave soon. From the very start, the staff at reception, the carers, the cleaning and maintenance personnel were all extremely engaging and professional with a greeting every single day. My father has been very well looked after
by all the nursing staff, and the activities provided are wonderful. Charters Court is just a lovely place to be, even the visitors know and interact with each other - such a caring/friendly environment.
And the food is great too!!
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Review of

Adelaide House Care Home

from L H (Daughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean warm and friendly.
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Awards / Recognitions (6)

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