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Care Homes Owned by HC-One - The Kind Care Company

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Surrey for HC-One are showing below.

View the details of all 279 locations (with 26666 reviews) owned by HC-One

HC-One Locations in Surrey (2)

2 Care Homes owned by HC-One in Surrey
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Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW 

9.8 151 reviews
"My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of…"   Read all 151 reviews
Location Type Care Home

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,795 / week
Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ 

9.8 108 reviews
"My aunt was a resident for 3 years, in that time she was really well cared for by excellent staff. I think she was very fortunate to be…"   Read all 108 reviews
Location Type Care Home

Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people. With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House… Read more about Adelaide House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 30 Rooms
  • from £1,596 / week

HC-One Reviews in Surrey (259)

9.5

HC-One has a Group Review Score of 9.5 (9.532) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Charters Court Care Home

from Mark S (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of my mother's dementia and are very patient trying to help her everyday. Dementia is very difficult to cope with, causing mood swings and great confusion as the short
term memory is poor so you keep having to explain things. The home has good management and great staff. For the more able residents the well being staff are wonderful at arranging events and activities for them.
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Review of

Charters Court Care Home

from Melanie S (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for nearly a year now. We had a few ups and downs at first but mum (Rita) has settled in well and seems very happy and settled. She has been taking part in activities and is even a member of the choir (something I never thought I would see). The activities are very well planned
out with something for everyone. Mum attended a sign language class last week and I had a chance to sit in on it, it is such a good idea and something staff and residents can all learn together.


The staff are always happy and friendly and we always get a cuppa when we visit. We are always kept up to date with mum's care and they are always avaliable if we need to discuss anything. Mum seems to have a good rapour with the staff and we are very thankful to all the staff for looking after mum so well.

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Review of

Adelaide House Care Home

from Geoff B (Nephew of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for 3 years, in that time she was really well cared for by excellent staff. I think she was very fortunate to be placed in Adelaide House when she became incapable of looked after herself.
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Review of

Adelaide House Care Home

from Mark C (Son of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all the staff for making our dad feel amazing whilst here. The activities and family days are always well organised and entertaining for everyone. There is always a space for me and my family to visit when we come. We are always offered teas and coffees. Amazing atmosphere for
Dad to be living in! Thank you!
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Review of

Adelaide House Care Home

from Jo C (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be happier with Adelaide House for our family members. My father-in-law is really happy here. He came here in bad health from another care home, and he has been making great progress whilst here. He is stronger and happier than he has been in years. The food is always great quality, and
the family feel that the home is lovely. We wouldn't want him anywhere else! Thank you.
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Review of

Adelaide House Care Home

from Sally J (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Adelade House for 16 months now and is so happy. Everything is excellent and this is an exceptional care home.
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Review of

Adelaide House Care Home

from Jayne T (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been a resident just over a year and myself and my sister have noticed a big change in both her physical and mental health.
This is due to the wonderful team looking after her, and we are so grateful to have found this home for her.
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Review of

Adelaide House Care Home

from Sean H (Son of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at the home for 3 years and he has always had exceptional care and support from the staff. He has been treated with care and compassion, and with respect. For my dad's birthday, the staff went above and beyond and made it an extra special day. I am always well informed and updated about
what is going on and the staff communicate well. The Christmas party was great and well catered. Overall, I would say the home is excellent.
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Review of

Adelaide House Care Home

from Tina C (Wife of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are absolutely amazing, caring, and welcoming to all their patients, families and friends. If I have to go into a care home, this would be my first choice. I can not fault any of the staff, they would all get a 5 star rating from me.
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Review of

Adelaide House Care Home

from J D (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has settled in quite well. He loves talking with staff and visitors. The staff are very friendly and welcoming to us. We are very happy with his care. A big thank you to everyone involved in looking after Brian.
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Review of

Adelaide House Care Home

from Kim T (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mum who has severe dementia. Staff are superb and look after Mum so well, cannot fault in any way.
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Review of

Adelaide House Care Home

from E B (Sister of Resident) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every visit to Adelaide House confirms the high standards of care, cleanliness and compassion for residents, which remain constant. Attention to every resident appears paramount which, coupled with the professionalism of all levels of staff, is reassuring.
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Review of

Charters Court Care Home

from R M (Son of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how wonderful the care is that my father is receiving. Each and every nurse and carer could not be doing more to make Dad feel at home. They treat him with dignity and respect and are so kind and caring in everything that they do. All the nurses have communicated wonderfully wtih
us as a family, for which I have been so very grateful.
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Review of

Charters Court Care Home

from Kerry H (Daughter of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing, kind and attentive, always willing to go the extra mile. The rooms are lovely, and the home is consistently kept clean and welcoming. The food is always of a high
standard and Mum always enjoys her meals - especially her lunchtime glass of wine. I am truly grateful for the exceptional care she receives here, and I wouldn't hesitate to recommend the home to anyone looking for a warm, supportive and well-run environment for their loved ones.
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Review of

Charters Court Care Home

from K P (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a year now and our experience has been very positive in every way. The ambience of the house is happy, relaxed but professional and caring. The staff from the kitchen to all the carers and management are so friendly and caring. The food and menus are excellent. There
are numerous activities available for my mother to join in from those in house to outings to the local church, shops or the coast in the summer. We are so pleased with her stay here.
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Review of

Charters Court Care Home

from Anne V (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say the care given at Charters Court Care Home surpasses all care homes I have visited around this area. The premises are really beautiful, the staff are kind and efficient without exception, and I am 100% confident that you are looking after my friend to the highest standard. Your activities
are wonderful too, and she has newly discovered artistic skills she never knew she had - amazing!
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Review of

Charters Court Care Home

from Imelda F (Friend of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charters Court Care Home is a lovely care home. The building and outside areas are beautifully maintained. The ladies on the reception desk are warm, welcoming and very helpful. The care staff are really kind and caring and very professional. The rooms are spotlessly clean and the residents are happy
and content. The food is varied and very good. An all round excellent home!
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Review of

Adelaide House Care Home

from Paul W (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so happy in the home, the staff are very kind. Mum loves the food and we are always welcomed as guests.
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Review of

Adelaide House Care Home

from Jeanette J (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who was admitted in June, spent his final days at Adelaide House. He was compassionately cared for by all the staff. The family wish to pay special gratitude to Archie, who kept us informed and gave us a sense of safety and support, especially in Dad's final days. We will always be grateful.
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Review of

Adelaide House Care Home

from L G (Granddaughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Adelaide House has been a wonderful place for my nan to live. They make us all feel welcome and the care and support they give is excellent. The staff are all smiley and there are always fun activities to do.
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Awards / Recognitions (6)

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