HC-One in Cleveland & Teesside | 7 Care Homes

Review of
Highfield Care Home
from Stephen S (Son of Resident) published on 4 February 2026 Submitted via Postal Card • Report

Overall Experience

I can't speak highly enough of this care home. The staff are amazing and always create a happy atmosphere. It is kept spottlessly clean, and food looks good quality.

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Review of
Victoria House Care Home
from Andrew W (Partner of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

I have found the carers and nurses are all kind and are helpful in every regard, even under the most trying of situations. The level of empathy shown to residents is exemplary and is to be commended. The housekeeping of the care home is excellent and the recent improvements are welcomed.

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Review of
Victoria House Care Home
from Jan R (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

Mam gets well looked after in Victoria House, well fed and watered, always clean and tidy. Spotless home and loving her trips out on the mini bus.

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Review of
Roseberry Court Care Home
from Hazel P (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

The standard of cate and contact are both excellent.
Staff patient and skilled Sophia on floor 3 is particularly friendly and supportive.
The staff support the family as well as the residents.
Admin staff also friendly and helpful.
Smiles help soooo much.
Thank you.
Hazel

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Review of
Park House Care Home
from T C (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

To Guisborough Park House. We were all in a new phase of vulnerability with our father's condition by Sept 2025. But after speaking to the manager and staff during a care home visit we felt relaxed in the knowledge that Park House was the place for our dad to stay for his respite care. Unfortunately

he had to stay quiet a while due to family situation til January 2026. While he was there, Dad was treated with respect, care, love for the man he is. We can't express enough our gratitude to all the staff at Park House for their incredible, professional, positive, kind, caring, knowledgeable. These individuals who had an effect on us as a family have supported us all taking the time to understand our concerns.

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Review of
Park House Care Home
from M A (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My mam has been in Park House for 3 years now and during that time everybody who works there has always gone above and beyond to care for her every need, the food is always very nice, Mam is always well preseneted and the home is always spotlessly clean and tidy. In my opion the value for money question

should be removed, we put Mam in here because it had a really good feel factor, and didn't shop around for the cheapest home.

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Review of
Park House Care Home
from Karen M (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent staff and care.
My mother is very happy at Park House.
Park House is a nice environment and well-maintained.

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Review of
Park House Care Home
from Wendy T (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Really pleased that mum got a place at Park House, it came highly recommended. We can not be happier with the care mum receives.

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Review of
Park House Care Home
from A C (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff go above and beyond for my mum. My mum wants for nothing. Mum enjoys all the fairs and activities.

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Review of
Park House Care Home
from A H (Wife of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Very lovely care home. Staff are lovely. Very clean and happy place to be. Nothing is a trouble for the staff.

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Review of
St Peter's Court Care Home
from B G (Niece of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My aunt has been a resident for nearly 3 years the staff are amazing they are so friendly and very caring .my Auntie has some challenging quirks at times and they take this all in there stride .there are plenty of activities and people coming in to entertain the residents .they have 2 resident

cats it just gives it a real homely feel .

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Review of
Highfield Care Home
from Fiona T (Resident) assisted by family/friend published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

As a resident, the management and staff made me feel very welcome. No job was too much for them. I would definitely recommend the Highfield to friends and family.

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Review of
Highfield Care Home
from Ann G (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Myself and the rest of the family and I cannot speak highly enough of the care our mother received at Highfield. The staff were very caring, always showing Mum respect. Mum really enjoyed the food, always encouraging her in whatever she was doing.

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Review of
Park House Care Home
from Michelle C (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Park House looked after my dad for 3 and a half months with care, compassion and love.
They supported us both through a very difficult time.
All the staff are second to none and I could not have selected a better place for my dad to end his days.
Thank you Park House from the bottom of my heart.

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Review of
Brierton Lodge Care Home
from Brett L (Son of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

Whilst my dad was only with the team at Brierton Lodge for a short time I was very impressed with the professionalism and level of care they gave toward us all during that difficult time.
We visited prior to dad's move and were taken aback at the individual care and attention offered to the residents

of Brierton Lodge. We also loved the environment in how it was adjusted/suited to the needs of the residents regarding dementia friendly and low stimulus that may cause confusion/agitation.
Dad was very unwell at the point he moved in and passed away during his time at Brierton Lodge. On the night he took ill, they all displayed a level of calm, compassionate professionalism that was reassuring to the family as a whole during a very difficult time.
I can attest to the dedication and admirable level of care and attention any loved ones will have when staying at Brierton Lodge.

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Review of
Brierton Lodge Care Home
from Raymond B (Husband of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

Been going to the home six days a week every week for nearly three years. Never had a problem. Staff ok, food is good, very clean. If I had to go to a care home it would be Beierton Lodge.

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Review of
St Peter's Court Care Home
from Alyson S (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at St Peter's Court for 3 years before her passing. The home environment, staff and residents gave her a new lease of life and she enjoyed every minute towards the end of her life. My husband and I received amazing support and kindness from the staff whilst sitting with my mother

in her final days.

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Review of
Highfield Care Home
from F F (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

My mam is well treated by all staff. They understand and apply care with dignity and respect at all times. Recently, my mam was poorly, and the staff provided additional support, including assisted feeding, which helped to build her back up.
My mam enjoys the company of other people and being involved.

There is always activities and good fun in the communal areas.
Special mention for the food, which is excellent. It is nutritious, diverse and well prepared and presented.

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Review of
St Peter's Court Care Home
from Wayne N (Son of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

My father James, passed away on Tuesday 28th October. In the period just before he passed, Robyn showed exceptional care and love towards him and was so supportive to me and my brother the day he left us. Thank you Robyn.

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Review of
Sheraton Court Care Home
from Jo W (Friend of Resident) published on 11 November 2025 Submitted via Postal Card • Report

Overall Experience

In view of our friends care. We have no issues with Sheraton Court at all. The carers are fab with her. Shame there aren't more younger residents. But she is okay with everyone there she is looked after very well. Thanks to the amazing staff.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Cleveland & Teesside (7)

HC-One Reviews in Cleveland & Teesside (982)

Highfield Care Home

Victoria House Care Home

Victoria House Care Home

Roseberry Court Care Home

Park House Care Home

Park House Care Home

Park House Care Home

Park House Care Home

Park House Care Home

Park House Care Home

St Peter's Court Care Home

Highfield Care Home

Highfield Care Home

Park House Care Home

Brierton Lodge Care Home

Brierton Lodge Care Home

St Peter's Court Care Home

Highfield Care Home

St Peter's Court Care Home

Sheraton Court Care Home

Awards / Recognitions (6)

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