HC-One in Worcestershire | 4 Care Homes

Review of
Foley Grange
from S M (Grandson of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

The home is always clean, and the staff are kind and welcoming. The only criticism I have is that the windows, when illness is present is not helpful for residents or visitors. Appreciate that there isn't much to be done with that, but maybe outside or garden visits could be arranged.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeDuring the recent outbreaks, we followed guidance from Public Health England (PHE), which allowed for one designated visitor. We acknowledge that families would have preferred window visits; however, residents were required to isolate to prevent the spread of infection, and as a result, we were unable to facilitate window visits on the first and second floors.
We appreciate the feedback provided and fully understand how difficult this experience would have been for our residents, as well as their relatives and friends.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Ralph P (Son-in-law of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

Over the Christmas period and through difficult times with the flu epidemic, the care and safety of all residents was paramount, with communication and standards raised to ensure all residents were kept safe.
It is really good to know that Norman is in a safe place, whatever the circumstances, it gives

great comfort to all of the family, which is really important to all of us.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeDear Ralph,
Thank you for your kind words. Over the Christmas period and throughout the flu outbreak, our priority was ensuring the safety and wellbeing of every resident. It means a great deal to know that Norman feels safe and supported, and that this brings comfort to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Anna M (Granddaughter of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

My grandad has recently moved to Foley Grange and can not fault the facilities and environment he is in. Foley Grange is a warm, clean, beautiful care home I've ever seen. Staff are friendly, welcoming and ensure our family that my grandad is in safe hands and can see how well cared for he is. It has

taken time for him to settle and work together for this to happen.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeHi Anna,
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your grandfather receives at Foley Grange care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Dawn P (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I am the daughter of a resident, and I am so impressed by the care given to my dad. Meal times are made a real event with a nice setting of tables and good choices on the menu. My dad is given the freedom to help set up and clear away, which is very important to him. Everywhere is so clean with no smelly

wee like other homes I have visited.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeDear Dawn,
Thank you for sharing such positive feedback about our home.
At Foley Grange kindness is at the heart of everything we do and are so pleased to hear your father is happy and settled here. Were delighted to hear how happy your dad is and that he enjoys being part of mealtimes and helping. we really appreciate you taking the time to share your experience.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Millcroft
from Ella J (Independent Advocate Deputyship) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

A wonderful environment with kind and welcoming staff and residents. A wide variety of activities are put on to keep residents and community members entertained.

Reply from Julie Caygill, Hospital Liaison Team Administrator at MillcroftDear Ella,
Thank you for your kind words! Were delighted you enjoyed the warm and welcoming atmosphere, as well as the variety of activities we offer to keep everyone engaged and entertained.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Woodland View
from Michael H (Son of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My father needed immediate respite care having suffered from the flu and a nasty chest infection. The care team accepted him with a level of assurance and personal care you would want for a family member. He has quickly recovered with all the tender loving care received from all the staff at Woodland

VIew. He is happy and so are we as a family, knowing he is safe and cared for. Thank you and warm wishes to all for 2026.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodland ViewDear Michael,
Wed like to extend our thanks for your kind words following your fathers short care break with us at Woodland View care home.
Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team.
Please do let us know if we can offer any further support to you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from J L (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

Very caring staff, welcoming, warm and good food/drink.
Unfortunately lack of visitor seats in main & resident rooms, Especially separate seats in resident rooms often go missing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Brompton House Care HomeThank you so much for your kind words about our staff and the welcoming atmosphere. We really appreciate your feedback regarding visitor seating. We understand how important it is for families and friends to feel comfortable during visits, and we're sorry this impacted your experience.
Your comments help us improve, and we hope to make your next visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from P S (Wife of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Comfortable professional & careing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from L C (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Dad is happy. He enjoys activities and the choice he is given

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from J S (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Dads care is very good we feel as a family he is generally well looked after. As anything nothing is perfect and if there are any issues these are usually dealt with as soon as any issues are raised.
The food we see at lunchtimes looks ok good quality and variation and smells delicious!
Overall we

are confident Dad is cared for on a day to day level, the care staff are generally friendly and caring too. No issues, Thankyou for all your care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from G S (Son-in-law of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

My father in law is well cared for and carer's understand his dementia needs.
Food is excellent as is all the activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from A S (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

We feel as a family dad's care is good, any issues are quickly resolved.
Carer's fully understand dad's dementia, and care for him well.
Activities are good and it really helps dad to join in.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brompton House Care Home
from Jane F (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Brompton House for 3 years. She has just lost her little friend and all the staff have taken extra care of her.
She is always clean, well dressed and her room is always very tidy and clean too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from J S (Husband of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of Foley Grange since May 2025.
In that time, I have found the staff sympathetic, helpful and patient. They have not only dealt professionally with the temperament issue of my wife in the early days, but also helped me during a difficult time with their kindness & sympathy.
They

have also kept me and my family informed of my wife's progress during this sad decline.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeDear John,
We'd like to extend our appreciation to you for taking the time to leave us such a lovely review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Sally O (Resident) published on 28 November 2025 Submitted via Website • Report

Overall Experience

I stayed at Foley Grange in Kidderminster for 10days after my hip replacement surgery. The facilities were easily accessible on crutches and the lovely carers were always on hand to help with the compression stockings. It was a wonderful rest with great food, tea and coffee whenever I wanted it and

always someone friendly to chat to. The long corridor provided a great area for me to do some gentle walking every day. The residents were so welcoming but most of all I got a complete rest which was a great start to my recovery.

Reply from Clare Sheehan, Careline Advisor at Foley GrangeWe'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Nicola G (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

Overall my experience has been excellent, from the first minute I walked through the door I knew this was the place for my mother, the relaxed feeling and calmness just put me at ease,staff were so nice and still are lovely

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeNicola,
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Foley Grange care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from John S (Son of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in the care home since September 2023. In all of that time, the staff have been so caring & friendly, catering for all of her needs as she got weaker.
It was recently her 100th birthday, and they helped make it such a special day.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeJohn,Wed like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Anita S (Daughter-in-law of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Been going to see my mother-in-law for the last 2 years. Have always found the staff to be friendly and helpful.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeAnita, Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your mother-in-law receives at Foley Grange care home and we will ensure your kind words are shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Margaret D (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I go every Wednesday and spend all day with Doris. I have to say how friendly and efficient all the staff are. Nothing is too much trouble. They are so helpful and polite.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeMargaret. We would like to express our gratitude for your positive review and kind words Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Foley Grange
from Jem D (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

A wonderful team, a fabulous facility and the very best of places for our Dad to convalesce. We wanted to give our Dad the best and we feel we've found it here. Whether it's for a few months or ended of life let's see. 5 stars!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley GrangeWe'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Worcestershire (4)

HC-One Reviews in Worcestershire (240)

Foley Grange

Foley Grange

Foley Grange

Foley Grange

Millcroft

Woodland View

Brompton House Care Home

Brompton House Care Home

Brompton House Care Home

Brompton House Care Home

Brompton House Care Home

Brompton House Care Home

Brompton House Care Home

Foley Grange

Foley Grange

Foley Grange

Foley Grange

Foley Grange

Foley Grange

Foley Grange

Awards / Recognitions (6)

Loading

Loading

Loading

Care Seekers

Job Seekers