Care Homes Owned by HC-One - The Kind Care Company
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for HC-One are showing below.
View the details of all 279 locations (with 25809 reviews) owned by HC-One
HC-One Locations in East Sussex (4)
Elstree Court Care Home
9.8
107 reviews
64 Meads Road, Eastbourne BN20 7QJ
"Elstree Court is a friendly and welcoming care home. It provides an excellent level of care for those in need, and has a good range of…" Read all 107 reviews
Location Type Care Home
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting. Each and every member of the professional care team is there to assist you or… Read more about Elstree Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 41 Rooms
- from £1,424 / week
Haven Care Home
9.7
74 reviews
29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
"Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The…" Read all 74 reviews
Location Type Care Home
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities. The whole team at Haven are committed to delivering… Read more about Haven Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- 40 Rooms
- from £1,368 / week
The Polegate Care Home
9.5
112 reviews
Blackpath, Polegate BN26 5AP
"Very kind personnel. Room is bright + clean. My husband is washed, shaved + clothes changed every day. Help given with care to eat. Very…" Read all 112 reviews
Location Type Care Home
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older. Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas… Read more about The Polegate Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Palliative Care
- 44 Rooms
- from £1,361 / week
Coppice Court Care Home
9.3
88 reviews
220 Willingdon Road, Eastbourne BN21 1XR
"My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so muc…" Read all 88 reviews
Location Type Care Home
Coppice Court Care Home, situated just outside the popular seaside resort of Eastbourne, offers personalised nursing and nursing dementia care. Having recently undergone a refurbishment programme which transformed communal areas including dining… Read more about Coppice Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 54 Rooms
- from £1,496 / week
HC-One Reviews in East Sussex (381)
9.6
HC-One has a Group Review Score of 9.6 (9.624) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.
Review of
Elstree Court Care Home
from Mark G (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was very shaken by her fall at previous rest home - though absolutely no one was at fault for the fall occurring. Once settled at Elstree court, she was very happy and although her severe hearing loss could prove a problem she enjoyed building up a 'rapport' with the staff. I think I can say
on her behalf that Elstree Court was a very happy place for her to spend the last years of her "early existence".
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Review of
Elstree Court Care Home
from Bernie W (Friend of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Elstree Court is a friendly and welcoming care home. It provides an excellent level of care for those in need, and has a good range of activities, including a monthly visit for a service by a local church. The spiritual needs of residents are cared for as well as the physical.
There is an excellent
There is an excellent
leadership team run by the experienced and understanding manager.
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Review of
The Polegate Care Home
from Su G (Wife of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very kind personnel. Room is bright + clean. My husband is washed, shaved + clothes changed every day. Help given with care to eat. Very impressed.
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Review of
The Polegate Care Home
from J B (Friend of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very impressed with the Polegate Care Home. Lovely staff who interact so well with residents and their visitors. Management are very approachable, nothing is too much trouble. My friend is enjoying the food, which is excellent. Overall very good experience of this home.
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Review of
Coppice Court Care Home
from Stuart F (Friend of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Firstly, most of the Care Assistants and Nurses are excellent and provided good care to our friend but there are not enough of them. However, Management is shocking. Our friend had items stolen and police were also informed on a safeguarding issue when our friend was hurt. This was investigated and
dealt with internally and is recorded.
Phone calls are mostly unanswered at weekend and evenings. Current investigation ongoing involving money stolen from Reception, in spite of upper management trying to whitewash over it.
All of this has caused much stress and heartache. Sadly our friend has now passed.
If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.
Phone calls are mostly unanswered at weekend and evenings. Current investigation ongoing involving money stolen from Reception, in spite of upper management trying to whitewash over it.
All of this has caused much stress and heartache. Sadly our friend has now passed.
If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area director is meeting with the friend next week to discuss the alleged theft though it is difficult to investigate when valuables are left at reception unattended out of hours. We are sorry calls went unanswered at the weekend; we will look into this matter as we were unaware there is an issue.
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Review of
Coppice Court Care Home
from Suzie B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!
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Review of
Coppice Court Care Home
from Wendy W (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff and care all seem good.
Food is excellent.
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.
Food is excellent.
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.
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Review of
The Polegate Care Home
from Gillian H (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I started my stay as a respite but became a full resident in January 2005. I have been very happy with my experience at The Polegate. Staff are very friendly and nothing is too much trouble.
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Review of
Elstree Court Care Home
from M B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad was made to feel very welcome on his arrival after a 3 week stay in hospital. His mobility was diminished and he was treated with care and kindness at all times.The activities were interesting and varied. The food was tailored to his needs and he was helped to eat when needed. He was treated with
dignity and respect at all times especially in his final days. We would recommend Elstree Court to persons in this areas.
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Review of
Elstree Court Care Home
from G M (Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I arrived, I felt very welcome. I was given privacy and plenty to do when I wanted to be with other people. I made choices. My whole family were invited to events and activities. The home staff were very friendly and made me feel at home. The food is excellent.
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Review of
Haven Care Home
from Sheila W (Partner of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The home is clean, welcoming, and offers great activities. Communication is excellent, and my husband is happy and well cared for. Highly recommend!
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Review of
The Polegate Care Home
from G L (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional care and attention to the job in hand.. All staff, from management down are caring and kind.. Would most definitely recommend The Polegate to anyone in need of care.
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Review of
The Polegate Care Home
from G W (Wife of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found all the staff to be very pleasant and kind, caring and helpful. Always willing to help and look after their patients. Since my husband has been in the home he has settled well and feels very comfortable. This makes me feel very happy and pleasant. When the situation arises for a family
member to go into a home it is a worry. I feel quite confident they are doing their best for him and all their patients.
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Review of
Elstree Court Care Home
from T T (Son of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum loves living at Elstree Court and she calls it "home". All of the care team are friendly to family and give excellent care and attention to mum. Mum had a health issue during the month and was looked after here until an ambulance arrived, was asked after whilst she was in hospital, and was collected
and nursed back at Elstree Court as soon as the hospital discharged her. She is doing so well just for being back in her "home"
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Review of
Haven Care Home
from Vicky P (Sister of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been a resident in the Haven Care Home for over 12 months, she loves it there. All the staff go above and beyond in the care and welfare of all the residents (and also the visitors).
The meals they receive are always first class.
From the domestics to the carers to the nursing and admin
The meals they receive are always first class.
From the domestics to the carers to the nursing and admin
and not forgetting management we couldn't of chosen a better place for my sister to live.
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Review of
Coppice Court Care Home
from Diane K (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and patience.
Everybody from management, carers, well-being, house keeping to kitchen staff, always have a smile on their face. They keep me updated and informed in all aspects of dad's care. I have finally found dad's forever home and would recommend Coppice Court to anybody.
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Review of
The Polegate Care Home
from J P (Wife of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband has always been very well looked after with care and dignity. The staff and management are all very supportive, helpful and compassionate. I feel very fortunate to have found a care home as good as Polegate where I know my husband is being well looked after.
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Review of
Coppice Court Care Home
from Sandra M (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a gentle
hand on a patients shoulder or stroke a patients cheek. Just little things that make them feel cared for.
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Review of
Coppice Court Care Home
from Denise G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.
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Review of
Elstree Court Care Home
from John H (Brother of Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother is very happy here. All the staff take great care of him and give him a lot of attention. The activities are conducted Mondays to Fridays which is so good for my brother. The managers organise regular functions inviting family members with good quality entertainers. Visiting family members
are made very welcome and coffee/tea is made available. Probably one of the best homes in Eastbourne.
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Awards / Recognitions (6)
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