HC-One in East Sussex | 4 Care Homes

Review of
The Polegate Care Home
from J B (Friend of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed with the Polegate Care Home. Lovely staff who interact so well with residents and their visitors. Management are very approachable, nothing is too much trouble. My friend is enjoying the food, which is excellent. Overall very good experience of this home.

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Review of
Coppice Court Care Home
from Stuart F (Friend of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Firstly, most of the Care Assistants and Nurses are excellent and provided good care to our friend but there are not enough of them. However, Management is shocking. Our friend had items stolen and police were also informed on a safeguarding issue when our friend was hurt. This was investigated and

dealt with internally and is recorded.
Phone calls are mostly unanswered at weekend and evenings. Current investigation ongoing involving money stolen from Reception, in spite of upper management trying to whitewash over it.
All of this has caused much stress and heartache. Sadly our friend has now passed.
If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience of our home was not to your expectations. Our own enquiries and those by external agencies have been undertaken in relation to the claim of harm and the area director is meeting with the friend next week to discuss the alleged theft though it is difficult to investigate when valuables are left at reception unattended out of hours. We are sorry calls went unanswered at the weekend; we will look into this matter as we were unaware there is an issue.

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Review of
Coppice Court Care Home
from Suzie B (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!

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Review of
Coppice Court Care Home
from Wendy W (Daughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff and care all seem good.
Food is excellent.
Have lost a ring and glasses but understand that it is very difficult to keep track of everything.

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Review of
The Polegate Care Home
from Gillian H (Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I started my stay as a respite but became a full resident in January 2005. I have been very happy with my experience at The Polegate. Staff are very friendly and nothing is too much trouble.

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Review of
Elstree Court Care Home
from M B (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Dad was made to feel very welcome on his arrival after a 3 week stay in hospital. His mobility was diminished and he was treated with care and kindness at all times.The activities were interesting and varied. The food was tailored to his needs and he was helped to eat when needed. He was treated with

dignity and respect at all times especially in his final days. We would recommend Elstree Court to persons in this areas.

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Review of
Elstree Court Care Home
from G M (Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

When I arrived, I felt very welcome. I was given privacy and plenty to do when I wanted to be with other people. I made choices. My whole family were invited to events and activities. The home staff were very friendly and made me feel at home. The food is excellent.

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Review of
Haven Care Home
from Sheila W (Partner of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The home is clean, welcoming, and offers great activities. Communication is excellent, and my husband is happy and well cared for. Highly recommend!

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Review of
The Polegate Care Home
from G L (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Exceptional care and attention to the job in hand.. All staff, from management down are caring and kind.. Would most definitely recommend The Polegate to anyone in need of care.

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Review of
The Polegate Care Home
from G W (Wife of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be very pleasant and kind, caring and helpful. Always willing to help and look after their patients. Since my husband has been in the home he has settled well and feels very comfortable. This makes me feel very happy and pleasant. When the situation arises for a family

member to go into a home it is a worry. I feel quite confident they are doing their best for him and all their patients.

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Review of
Elstree Court Care Home
from T T (Son of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum loves living at Elstree Court and she calls it "home". All of the care team are friendly to family and give excellent care and attention to mum. Mum had a health issue during the month and was looked after here until an ambulance arrived, was asked after whilst she was in hospital, and was collected

and nursed back at Elstree Court as soon as the hospital discharged her. She is doing so well just for being back in her "home"

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Review of
Haven Care Home
from Vicky P (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My sister has been a resident in the Haven Care Home for over 12 months, she loves it there. All the staff go above and beyond in the care and welfare of all the residents (and also the visitors).
The meals they receive are always first class.
From the domestics to the carers to the nursing and admin

and not forgetting management we couldn't of chosen a better place for my sister to live.

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Review of
Coppice Court Care Home
from Diane K (Daughter of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very difficult person to care for but here, nothing is too much trouble. Every single member of staff shows such care and empathy towards him, giving him time and patience.

Everybody from management, carers, well-being, house keeping to kitchen staff, always have a smile on their face. They keep me updated and informed in all aspects of dad's care. I have finally found dad's forever home and would recommend Coppice Court to anybody.

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Review of
The Polegate Care Home
from J P (Wife of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My husband has always been very well looked after with care and dignity. The staff and management are all very supportive, helpful and compassionate. I feel very fortunate to have found a care home as good as Polegate where I know my husband is being well looked after.

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Review of
Coppice Court Care Home
from Sandra M (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum has been here, shes been incredibly happy. She loves all the staff and is always laughing with them. She spends time in the dining/lounge area eating and taking part in activities. The stimulation and the caring staff are why my mum has lived to 101. I have watched staff who put a gentle

hand on a patients shoulder or stroke a patients cheek. Just little things that make them feel cared for.

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Review of
Coppice Court Care Home
from Denise G (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

It is a lovely home. Always go beyond their work to help. Friendly staff. Patients have their own characteristics which is lovely to see.

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Review of
Elstree Court Care Home
from John H (Brother of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

My brother is very happy here. All the staff take great care of him and give him a lot of attention. The activities are conducted Mondays to Fridays which is so good for my brother. The managers organise regular functions inviting family members with good quality entertainers. Visiting family members

are made very welcome and coffee/tea is made available. Probably one of the best homes in Eastbourne.

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Review of
The Polegate Care Home
from Lynne B (Daughter of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

I was very worried about Mum going into a care home but we had no choice. We chose The Polegate because it was close to us. I really didn't need to worry because Mum said to me that it was the best thing she's done to go there. She loves the staff, she says they are wonderful and so kind. The only thing

she misses is having shepherd's pie, it's her favourite and it's not on the menu. All I can say is a big thank you, my mum is happy.

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Review of
Coppice Court Care Home
from Ruth B (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

A friend of mine who is 93 was on the ground floor (dementia floor). He was neglected in many ways and I witnessed a lot of inappropriate behaviour by the staff on that floor including the screening of a sexually explicit tv programme. His daughter also witnessed these things and we raised a safeguarding

issue with adult social care. This has been investigated and adult social care found evidence to back up our claims. This report has now been sent to HC-One and the CQC. My mum was also in the home on the top floor (nursing). The care in that floor is much better. Although money was stolen from her purse and this wasn't investigated by the manager. She should have reported it to the police and she didn't. The staff on the top floor work very hard and are often short-staffed and don't have much time to spend with the residents. On occasions, it has taken 20 minutes or more to answer her call bell because of this. A safeguarding issue has been raised with ASC with regard to the theft.

Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some residents to adjust to living in a care setting, especially those with dementia. It may also take us some time to understand residents as they may not be able to express their needs. A full investigation into alleged colleague conduct was carried out but there was no evidence to support this claim by the home or adult social care. Had this been raised at the time we would have been able to immediately deal with any issues. Our allocations system in the home means all colleagues work on both floors so there is no difference in the care provided only in the care needs of residents as one community is nursing and the other is dementia. We regularly have resident dependency reviews to ensure accurate staffing levels are in place. Police involvement was not wanted by the resident and her partner and as per contract we are not responsible for lost items, but we do have a safe for residents’ use. Please do not hesitate to contact us should you wish to discuss anything further. Due to yours and others valued feedback we have shared lessons learnt across the whole home which has enabled us to enhance the wonderful care we offer to all our residents.

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Review of
The Polegate Care Home
from S B (Wife of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

Lovely welcome when you sign in. Staff all lovely working under such difficult circumstances. We are made to feel very welcome as visitors. The residents generally all seem happy and have good interaction with the staff.

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HC-One Locations in East Sussex (4)

HC-One Reviews in East Sussex (378)

The Polegate Care Home

Coppice Court Care Home

Coppice Court Care Home

Coppice Court Care Home

The Polegate Care Home

Elstree Court Care Home

Elstree Court Care Home

Haven Care Home

The Polegate Care Home

The Polegate Care Home

Elstree Court Care Home

Haven Care Home

Coppice Court Care Home

The Polegate Care Home

Coppice Court Care Home

Coppice Court Care Home

Elstree Court Care Home

The Polegate Care Home

Coppice Court Care Home

The Polegate Care Home

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