Care Homes Owned by HC-One - The Kind Care Company in East Sussex

Heartfelt thanks to all.

My husband was transfered from hospital to Eltree Court for end of life care He rallied and really looked forward to mealtimes + enjoyed the varied menu, the manament and staff are outstanding and I can't thank them enough for all care and attention he had in his last days.

The staff and management team are fully aware of all the residents needs and personality. They are also fully supportive of the family members. They go out of their way to make sure that every residents need is met in a caring and thoughtful way

I would like to say this is a very good care home, the staff are great, and the food and activities are likewise. Am pleased we chose it as friends had recommended it to us. Would gladly recommend to others.

Lovely people and great place to visit.

Not only did the all the staff support my ninety one year old husband but they supported me at a particularly worrying time. A big THANK YOU to Elstree Court

Mum was a resident at Elstree Court for over three years. During that time she was content, well fed and very well cared for. She had a lovely, spacious room with an en suite wet room. She personalised her room and it was always kept clean and tidy. The home is well run and queries and administrative arrangements are handled efficiently. All the staff treated Mum kindly and respectfully and took the time to chat and get to know her. Lots of varied activities and some outings are organised for the residents, and their friends and families are made to feel very welcome at events throughout the year. Elstree is large enough to offer modern facilities with a spacious garden and plenty of parking, but cosy enough to be friendly and for all the residents to be treated as individuals. Having the convenience and reassurance of a nursing team is extremely beneficial.

Christine is very happy here. She is very satisfied with the care.

thank you to everybody from the bottom of my heart

We would like to praise all the wonderful staff, and especially the catering team who provide such wonderful homemade food every day. Thank you.

My uncle moved to Elstree Care Home in October 2025. He did not want to leave his home, but ill health meant he needed full time care. From the moment he arrived, he was made to feel welcome by all at Elstree (staff). He was shown dignity and kindness and soon regarded it as his home. Unfortunately he passed away in December. Thanks to all at Elstree for everything.

My mum was in Coppice Court Care Home for 1 1/2 years. The care was amazing. They looked after her like she was there own family member. When she passed myself and my family were with her and the love and hugs we got from staff members was 1st class. I would highly recommend Coppice.

Fantastic Place! Lovely carers looking after my mum. She loves the company & the day trips out. She's also started joining in with the Bingo and Karaoke, and certainly enjoys the wine and cheese. Looking forward to having Xmas dinner here with her

My friend was in this wonderful home for a short break. Nothing was too much trouble. From the wonderful carers and nurses to the cleaners and cooks, everyone went out of their way to make her comfortable. The manager was so helpful and welcoming and helped to relieve my anxieties of my dear friend being looked after by someone other than me. It is a truly exceptional home.

My mother was very shaken by her fall at previous rest home - though absolutely no one was at fault for the fall occurring. Once settled at Elstree court, she was very happy and although her severe hearing loss could prove a problem she enjoyed building up a 'rapport' with the staff. I think I can say on her behalf that Elstree Court was a very happy place for her to spend the last years of her "early existence".

There is an excellent leadership team run by the experienced and understanding manager.

Very kind personnel. Room is bright + clean. My husband is washed, shaved + clothes changed every day. Help given with care to eat. Very impressed.

Very impressed with the Polegate Care Home. Lovely staff who interact so well with residents and their visitors. Management are very approachable, nothing is too much trouble. My friend is enjoying the food, which is excellent. Overall very good experience of this home.

If you are considering this place for a relative or friend, then I would advise to stay clear. There are other homes out there to consider.

My father has come to Coppice Court for end-of-life care. He has been treated with kindness, respect and dignity. Thank you all so much!