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Care Homes Owned by HC-One - The Kind Care Company in Gloucestershire

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Only the locations & reviews in Gloucestershire for HC-One are being shown.

HC-One Locations in Gloucestershire (1)

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1 Care Home owned by HC-One in Gloucestershire

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Crofton Springs
Gloucester Road, Cheltenham GL51 8NR
"The staff looked after my mum very well, very please with the service, all the staff are very kind its lovely. The home is bright open..."Read all 11 reviews

from £1,544 / week66 rooms

Location Type: Care Home

Crofton Springs is an All-Inclusive residential and residential dementia care home conveniently located a mile away from Cheltenham town centre. The Cheltenham care home serves surrounding areas including... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Dementia Residential Care
  • Residential Care

HC-One Reviews in Gloucestershire (11)

9.5

HC-One has a Group Review Score of 9.5 (9.514) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Showing 11 reviews matching selected criteria
Review of Crofton Springs from Clive T (Son of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

The staff looked after my mum very well, very please with the service, all the staff are very kind its lovely. The home is bright open clean and excellent, the food and wine is good. overall the home is lovely they look after my mums every need

Reply from Shannon Eldridge, Deputy Manager at Crofton Springs

Thank you so much for your lovely review. We are so pleased that Mum is happy here.

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Review of Crofton Springs from S V (Son of Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience

I have been very happy with Crofton Springs. The first time we visited, we were met with kindness and warmth. We had a thorough tour of the premises and asked lots of questions. Staff are always friendly, and that makes such a difference. My father has been able to settle in quickly and without issue. In a short period of time, he already looks physically a lot better. Crofton Springs is clean, warm and welcoming. We are so pleased my father has a place there and are very grateful to all the staff for all they are doing.

Reply from Elaine Andrews, Hospital Liaison Team Administrator at Crofton Springs
Dear S V,
Thank you for your positive review.
The whole team at Crofton Springs work hard and it always nice when they are recognised and appreciated.

We are very happy that your father has settled in with us.

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Review of Crofton Springs from Jamie W (Son of Resident) published on 18 December 2025 Submitted via Website
Overall Experience
Crofton Springs as an establishment is first class and exactly what you would expect from a new, purpose built residence. The facilities are excellent and take into account the needs of the residents and staff alike. The bedrooms are very comfortable and it is great to have en-suite bathrooms, TV's and comfortable areas to spend time in.
What sets Crofton Springs apart is the staff. Every single one of them is priceless and this alone made mum's time at the home so special. The individual bonds that were made helped mum not only settle in the home but to feel a similar love and care that she had from her family at home.
Sadly, mum passed away whilst at Crofton Springs and I cannot express how grateful we are for the way that Elaine and the staff managed this sad and difficult time. From their contact and communication through to the compassion shown you just couldn't fault it. The respect and dignity shown to mum and our family was exceptional.

Thank you to you all. Jamie

Reply from Elaine Andrews, Home Manager at Crofton Springs
Dear Jamie,
Thank you so much for this wonderful review.
It is lovely to hear such kind words about the staff team who work tirelessly to deliver quality care.

It was a privilege to look after your Mum and we are so pleased that she was happy here.

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Review of Crofton Springs from F L (Son of Resident) published on 21 November 2025 Submitted via Postal Card
Overall Experience
We have been delighted with the care given to Adrian. He feels safe and settled and has made good friends. The activities are brilliant, and the staff are so kind.

It is such a relief to find such a lovely place for Adrian to live. Thank you.

Reply from Elaine Andrews, Home Manger at Crofton Springs
Thank you so much for this lovely review.

We are please that Adrian has settled so well and that you are happy with everything.

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Review of Crofton Springs from B T (Wife of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience

We are very pleased that he is so comfortable here in a lovely room with outlook onto the garden. The care & attention given to him & additional activities & oversight are all noted with much appreciation. We would also add another key factor which is the good attention & treatment from the GP/surgery.

Reply from Elaine Andrews, Home Manager at Crofton Springs

Thank you so much for the lovely review. It is great for the team to have their hard work recognized.We are privileged to support your husband and to have a wonderful relationship with you and the wider family.

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Review of Crofton Springs from S P (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of Crofton Springs. The manager and staff are amazing, kind, friendly, compassionate and supportive to residents and their friends/families. A beautiful environment and standard of care. Fantastic entertainment/activities. Mum is happier and healthier. Setting the standard for all care homes I feel. There is a great buzz about the place - 10 out of 10!

Reply from Elaine Andrews, Hospital Liaison Team Administrator at Crofton Springs

Thank you for your kind review. It is always appreciated when our families take the time to review the home.We are so glad that Mum has settled in and is happy.

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Review of Crofton Springs from Marion J (Wife of Resident) published on 20 May 2025 Submitted via Website
Overall Experience

My husband has been wonderfully looked after while I had an operation . Crofton Springs is well designed and very comfortable and the staff are kind and caring. Family and friends were always warmly welcomed . Thank you to all.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Crofton Springs

Dear Marion,We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues

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Review of Crofton Springs from Gill M (Daughter of Resident) published on 30 April 2025 Submitted via Website
Overall Experience

We had looked at several homes for my Mum but Crofton Springs stood out amongst all of them. The property, particularly the room designs have been so well thought through - the fitted units with shelving for all those little knick knacks make the room feel like home, which was so important. The staff are wonderful - particular shout out to the carers and their teams. Our whole experience has been very positive and I would certainly recommend a visit.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Crofton Springs

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of Crofton Springs from L R (Daughter of Resident) published on 20 February 2025 Submitted via Website
Overall Experience

Crofton Springs is bright, clean, spacious and calm. The rooms are well appointed. The staff have always welcomed us with warmth. They are responsive and their care of our father is professional, kind and considerate.

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Review of Crofton Springs from Marianne K (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

We have had a very positive experience meeting the manager and staff of Crofton Springs and settling my father in for respite care with a view to a longer stay. Crofton Springs is bright and light and beautifully appointed with lots of space and very friendly and experienced staff to care for my father and ensure he is safe and comfortable. We are always warmly welcomed when we visit too.

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Review of Crofton Springs from Karen A (Friend of Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

My friend joined the Crofton Springs family last month and I have never seen her happier. It can be a big decision, staff made the transition as calm and smooth as possible. All of the staff are amazing, nothing is too much trouble. The care is second to none, the food is wonderful, fresh and flavoursome. The activities are relevant and engaging. I haven't seen my friend smile this much in a long time, she just can't stop smiling.

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Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

News (16) & Events (0)

News
  • 22 Oct 2025

    Excellence in care: Three HC-One colleagues and two homes shortlisted for National Care Awards 2025 HC-One is proud to celebrate the achievements of three colleagues and two care homes who...

  • 23 Sep 2025

    HC-One is proud to celebrate a significant milestone in the career of Suzanne Stirling, better known as Suzy Stirling, HC-One Scotland’s Group Development Chef. Suzy has been recognised for her...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

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