Care Homes Owned by HC-One - The Kind Care Company in Lanarkshire

Uncle and Aunt being treated with respect and care. We couldn't have got where we were without the care and attention of the staff at the Village Care Home

Wonderful event to celebrate the Diamond Anniversary of 2 residents. Family, friends and residents were entertained by 2 lovely singers then enjoyed tea & cake. Staff were very helpful & decorated the dining room. Great Celebration!

overall excellent!

Simply the best. Thank you all for everything you do!

As a family, we were reluctant to put mum into care. We came across Highgate and from day 1, Mum & the family have been treated amazing. Mum is happy & well cared for, shes thriving, constant activities, treated with respect & dignity. We are kept up to date with any concerns staff have. Would highly recommend Highgate, everyone of the staff. Feels like friends now.

We cant thank the staff enough for the wonderful care they give my gran. Every member of the team is kind, compassionate, and always goes above and beyond to make sure she is happy, comfortable, and well looked after. It gives our family real peace of mind, knowing she is in such caring hands. We truly appreciate everything they do and would highly recommend Hatton Lea to anyone looking for excellent care for a loved one.

Is a ray of sunshine. Always cheery. Honestly don't know how she does it every day.

We put mum in Highgate because they had space for her at short notice. We never realised how lucky we've been, the home is spotless and the staff have been fantastic. All the nurses are really friendly and kind. A special mention for the events organisers who keep everyone amused and active. Overall no complaints five stars

Thank you x

I would like to express my heartfelt thanks to everyone at Hazelbank, Kirknowe Care Home, for the exceptional care, kindness and compassion they showed my dad during the three and a half years he lived there. They cared not only for his physical needs but also for his happiness, dignity and connection with our family. They made birthdays, Christmas and other special occasions meaningful, helping us stay connected despite the distance. I was always kept informed about any changes in his health or care, and the staff took the time to explain everything with patience and reassurance. My sincere gratitude goes to every member of the Hazelbank team-not only the nursing staff but also the kitchen, housekeeping, laundry, administration and everyone working behind the scenes. Your dedication, warmth and respect gave my dad the best possible quality of life, and I will always be grateful.

Very polite staff, well managed care home, my mother is very well settled and enjoys the food

This review has been discussed with my mother. We are satisfied with the care home. My mother loves the conservatory where she has lots of space to meet visitors and other residents. She has settled into the routine following a disturbing couple of situations related to waiting times for staff helping her to toilet. She understands that there are other residents have similar mobility issues, and she needs to wait. My mother appreciates all the staff who help her. She is becoming more happy in her environment.

Every day, the activity team provide warm and inviting daily activities to keep residents busy and entertained.

Mum entered The Village Care Home is December 2025 after a long spell in hospital as she was very unwell. The care and attention given to mum in this time has been exceptional. All of the staff are respectful, caring and very professional. Mum is eating and drinking well, she takes part in the many activities and she looks really well. The care is tailored to every individual resident which has made all the difference. I can't praise the people in The Village highly enough and I'm so grateful to them.

The team at Highgate have made a very challenging time for us all much easier.

Knowing she is safe and happy is such a relief to us all.

Since my mum has been in the home she has settled well and the care has been brilliant. The staff are so friendly and care for all the residents. We are so happy with the care.

Since my aunt moved in the change in her has been amazing. All the staff have been amazing. The home itself is always spotless.

Since my sister became a resident, her health and happiness have increased 200%, everyone: carers, management and residents have cared for my sister. Thanks to all.

My gran moved into the care home a few weeks ago. We have been so happy with the care and she is very happy. Staff have all been lovely and different activities are put on for them. Overall very happy.