HC-One in Lanarkshire | 5 Care Homes

Review of
Douglas View Care Home
from Linda P (Relative of Resident) published on 3 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff have been nice, helpful and always have time for a little chat. The top floor corner is far too small. Why not open mid-corridor door at pool table so residents can go for a wander up and down the corridor. Food basic, cheap bread for sandwiches. Cakes are nice.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Douglas View Care Home

Thank you for your review. It is always great to hear positive feedback about our colleagues. The Home Manager would be happy to discuss any concerns with you on your next visit.

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Review of
Highgate Care Home
from Sophie N (Granddaughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Highgate are consistently heloful, supportive and genuinely caring. Every time we visit, my gran is happy and well looked after, which gives us great reassurance.
It's clear she feels comfortable and content, and we're very grateful for the kindness and dedication shown by the team.

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Review of
Douglas View Care Home
from P H (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum always receives exactly the care she needs. The staff treat her like family and truly make her feel at home.

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Review of
Douglas View Care Home
from M C (Sister-in-law of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My brother-in-law has settled well in Douglas View over the last 3 months. They have cared for him well and made him very welcome. He classes it now as his family.

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Review of
Highgate Care Home
from Patricia D (Wife of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Would like to express my gratitude to all the staff within High Gate Care home , my husband Frank has been a resident in the care home for over 3 years.
And has always received excellent care and attention 24 hours a day .
Each member of care staff go out of their way to ensure Frank is comfortable

and takes part in all the activities he is able to do .
The Care home do a wonderful job in keeping him safe and taking Frank out on some day trips , which is important for his well being .
I feel so comfortable he us in good hands .
I would also like to say thanks for his Birthday celebrations and setting up the room recently to allow me and my sisters to Celebrate our recent Golden Wedding Anniversary. Again so appreciated for the flowers and beautiful cards
I visit Frank 3 to 4 times a week.and am always greeted by all the staff and made very welcome , nothing Is a problem even for Frank' s cousins and my family who visit regularly.
Thank you .
Patricia

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Review of
Hatton Lea Care Home
from James C (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Our family experience of Hatton Lea was excellent. My mother was cared for with dignity , respect and compassion. All of the staff - admin , domestic , nursing staff and all others involved in mums care were welcoming and even when doing such a difficult job , were always smiling and pleasant. The

standard of care was exceptional by staff who really do care. Staff provided help and guidance where needed. The unit my mums was resident in was well equipped and very nicely decorated which added to the feeling that this was a home from home for the residents there. There were also activities regularly and although mum was unable to participate it was certainly a good idea for the residents able to do so. As a family we were very happy with the care mum had at Hatton Lea and would be happy to recommend.
Sincere thanks to all the staff for making mums final time comfortable.

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Review of
Hatton Lea Care Home
from William C (Son of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Very warm welcome from staff on arrival. Every staff member came and said hello. My mother was offered a cuppa, and off she went and didn't look back. The ward sister checked her needs, and we then went on hols. We phoned 2-3 times and got an immediate rapport on my mam from whoever answered the phone.

Food looked good, also cakes!! Rooms and hallways were spotless. Staff were also checking residents.

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Review of
The Village Care Home
from D R (Son of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Generally the home is good, and the new management team have made clear progress with further improvements planned. However, I feel the use of agency staff should be reduced so residents can build stronger relationships with consistent carers. Communication is another area needing attention: updates

often come late or only when we visit, and we've received different explanations for the same issue (e.g. a large bruise). Phone calls can also be difficult due to language barriers, though I understand this is being addressed. I would also like to see more outings arranged, as my mum has Alzheimer's but can still enjoy trips to cafés, parks, and community spaces. While many staff are kind, at times care staff appear disengaged, which can affect the atmosphere. Overall, progress is being made, but consistency, clearer communication, and more activities outside the home would really enhance the quality of life for residents.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Village Care Home

Thank you for your review. I am delighted that you can see improvements being made since our new Leadership Team have been in post. The Home Manager has tried to contact you to discuss your concerns…read more

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Review of
Douglas View Care Home
from E F (Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff are helpful.
Food is very good.
Happy with my room and happy living in Douglas View.

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Review of
The Village Care Home
from Ian H (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has be in The Village Care Home for over a year, previously in another home for 2 years. The care has been excellent especially with the recent additions to staff. Manager and one member of staff in particular have been superb, with a staff member in admin so helpful.

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Review of
Douglas View Care Home
from I F (Sister of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

We were quite hesitant regarding our relative having to get cared for outside of the family but since day one coming into the premises and meeting the staff and some of the residents we were overjoyed by the atmosphere, the attention the staff gave each person and the cleanliness of the whole place.

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Review of
Douglas View Care Home
from Elizabeth M (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Can't praise the staff enough they go above and beyond for my husband. Nothing is too much bother.

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Review of
Douglas View Care Home
from Marie I (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

I am reasonably happy with my dad's care. He seems content even at this stage in his life 'end of life' care. Dad says he enjoys the food and never complains.
Thank you for all the love and support you give my dad - he is very precious.

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Review of
The Village Care Home
from Gail N (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum came into The Village Care Home on Christmas Eve 2024. She settled in very well in Ballock Unit. Recently something has happened to her in the unit that had her scared. The management and staff have been great and she got moved to Carbrain Unit recently. The staff always keep me up to date with

any changes or concerns they have about mum. We have been delighted with the care that mum has received.

Reply from HC-One Limited, Administrator at The Village Care Home

Thank you so much for taking the time to leave such a lovely review of our home. We are happy to hear you are pleased with your mums quality of care and, the support and communication you receive…read more

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Review of
Douglas View Care Home
from L B (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has settled well in Douglas View. He eats well, sleeps well, and enjoys the events the home puts on.

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Review of
The Village Care Home
from S M (Nephew of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Very good. Staff excellent + friendly. Aunt + Uncle in very good hands.

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Review of
Kirknowe Care Home
from L B (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

I wish to thank the staff of Hazlebank who cared for my mum up to her passing away on the 4th August 2025. For the short time she spent there it was evident she was cared for in a kind and compassionate manner. It is so comforting to know. I would thoroughly recommend this care home to family and friends

making the decision to place their family in care.

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Review of
The Village Care Home
from J R (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

I'm happy with the care my mum is receiving and the staff are nice. But at times I don't know who they are as this changes a lot.
The management communicate well with myself and my brother relevant to my mums care.

Reply from HC-One Limited, Administrator at The Village Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more

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Review of
Kirknowe Care Home
from Lorraine B (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum spent her last 18 months in Kirknowe Care Home and the care she received was first class.
As a family we cannot thank Hazelbank House enough for everything. I also received a memory book and the activities were a surprise to us as we now understand why she was so tired.

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Review of
Highgate Care Home
from Janet G (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

My Mum stayed here whilst I went on holiday. We were dubious how this would be but the staff are wonderful. She said the food was great and she met some other residents, one of whom she became quite friendly with. Mums room was always clean and tidy as was she. The rest of the home is also very well

kept. The weather was good so Mum was able to spend time in the garden. Overall our experience was very good and I would recommend this home.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Lanarkshire (5)

HC-One Reviews in Lanarkshire (523)

Douglas View Care Home

Highgate Care Home

Douglas View Care Home

Douglas View Care Home

Highgate Care Home

Hatton Lea Care Home

Hatton Lea Care Home

The Village Care Home

Douglas View Care Home

The Village Care Home

Douglas View Care Home

Douglas View Care Home

Douglas View Care Home

The Village Care Home

Douglas View Care Home

The Village Care Home

Kirknowe Care Home

The Village Care Home

Kirknowe Care Home

Highgate Care Home

Awards / Recognitions (6)

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