HC-One in Bedfordshire | 5 Care Homes

Review of
Capwell Grange Care Home
from Andrew H (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been here in the care home for about 18 months now. I fly over from Belfast regularly to spend precious time with her. Every time I visit my mother is very happy and content, which means so much to me as her son. She has settled in very, very well, and for that I am very grateful. The

staff and management are exceptional and always greet with warmth. I can't fault this care home, and thanks to all the staff and management who look after my mum so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Capwell Grange Care Home
from Paula P (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother hs been here for more than a year and I have to say that she has come to an excellent place. The staff here are so caring and try to do all their best for everyone here. You never see them without a smile while they are with the residents. The decorations put up in the common room are amazing,

always with the idea of cheering the residents up.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Blakelands Lodge
from Cheryl G (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

This is the second time Mark has come for respite, I wouldn't send him anywhere else. The staff are fantastic and so patient and understanding as Mark has special needs. Blakelands is a wonderful home and we will definately be using them again.
**** service

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands Lodge

Dear Cheryl,
Wed like to extend our thanks for your kind words following your loved ones short care break with us at Blakelands Lodge care home.
Positive feedback such as this is always so…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Blakelands Lodge
from L W (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

The care provided by blakelands was excellent in every respect. The staff were kind and thoughtful. The environment was high quality and well maintained. All round a fantastic place. Couldn't have asked for better.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands Lodge

We would like to express our gratitude for your lovely review of our home Blakelands Lodge. Your positive review and kind words mean a lot to our team of dedicated colleagues, who continuously strive…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Capwell Grange Care Home
from Angie H (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Clean, welcoming facilities for patients.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Angela M (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been made to feel very welcome at Thorn Springs. After living in her home for 89 years where she was born, it is lovely that she feels settled and now talks of Thorn Springs as her home. The staff are excellent, nothing is too much trouble and its peace of mind as a family that she is happy

and being taken such good care of. Dinners have been a bit of an issue but have improved since residents have been involved in meetings, excellent that their views are considered so highly. A big 'thank you' to everyone at Thorn Springs.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Dear Angela,Thank you so much for taking the time to leave us such a wonderful review. We truly value all feedback, as it helps us to continually improve our services where needed. Positive comments…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Margaret S (Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I became a permanent resident in July 2025. It was a good decision as I lived on my own. To no longer have the responsibility of running a home and feeling safe and in a friendly atmosphere was well worth the upheaval.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Dear Margaret,Thank you so much for taking the time to leave such a lovely review of our home. We're delighted to hear that you feel settled and enjoy living here with us at Thorn Springs Care…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Milliner House Care Home
from Marie W (Sister of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

We cannot thank the team at this wonderful care home enough. From the moment we arrived to visit our sister, we were welcomed like royalty - greeted with genuine warmth, kindness, and even a lovely lunch. The manager and her staff show such love and compassion in the way they look after our sister,

treating her not just with professional care but with true affection. It is clear that she is not only safe but also cherished here, which gives us such peace of mind as a family. The hugs, the smiles, and the thoughtfulness from everyone make this unique place feel like a real home. We are so grateful for all that you do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Capwell Grange Care Home
from J C (Respite Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

My experience at Capwell Grange was a good one. I was there nearly 4 weeks and the staff became a family to me although my own family are amazing. The physios and staff got me back on my feet and my confidence returned. As I have had MS for many years was not an easy achievement. I have now returned

home with carers attending.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from R H (Friend of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The home is lovely and clean, tidy, smells nice, wide open plan design inside. The residents are all happy and look loved and cared for. The staff are all very friendly and chatty. They go above and beyond to make everyone feel welcome.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. We appreciate your support and will strive to continue to uphold the highest standards for…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Capwell Grange Care Home
from D B (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My mum stayed here after she left hospital. The home is very lovely and the staff are very nice. They have looked after mum really well. I was dubious as it's the first time she has been in a home but I needed not have worried.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Martin R (Friend of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My friend is living in Thorn Springs and moved in very apprehensive but that feeling soon changed. My friend comes out with me regularly and we still are as social as we would be if she were at home. She feels safe, has lots of company with other people and especially the support from the staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Dear MartinThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your friend receives at Thorn Springs care…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Carolyn H (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

I would recommend Thorn Springs Care Home as the most caring, friendly home where the staff go the extra mile to provide a happy environment for all the residents. There is a wide range of activities and all the facilities are very nice and well maintained. You always receive a warm and friendly welcome

when you first arrive and that continues throughout the home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Dear Carolyn,We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Michael C (Husband of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

My wife has Alzheimers' and became a resident at Thorn Springs last December. It was a very difficult decision to place her in a care home, but I am so pleased that I chose Thorn Springs.
The environment of the home is superb, it is spacious and well equipped. The rooms and the communal areas are very

comfortable. The food is good too. There is excellent planning of regular activities, including visits outside the home.
Above all the staff are fantastic - I cannot praise them enough. They are caring and supportive, both for residents and for families. Supporting someone with Alzheimers' can be very challenging, but my wife has always been cared for respectfully and kindly. Their concern has been to understand my wife, her difficulties, and how best to care for her.
I am a regular visitor, and I have seen that over the months she has been at the home, my wife has become settled and content. This is entirely down to the support the carers have given her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Dear Michael,We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Blakelands Lodge
from Kathleen C (Niece of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My aunt has been a resident of Blakelands Lodge for several months now. I am very impressed by the standard of care shown by the staff at this care home. My aunt is naturally a rather shy withdrawn person, and has Alzheimer's. She previously lived in a flat in a retirement building and had limited contact

with other people, but at Blakelands Lodge she is encouraged to take part in many activities, has been on trips out and has made new friends. The high level of care she receives now has enriched her life.
Staff at this care home are always willing to do that little bit extra to make the residents' lives better. They keep us as relatives well informed, through phone calls, emails and regular reviews.
I honestly believe that my aunt's move to Blakelands has been thoroughly beneficial to her and has enriched her life, and also has benefitted me, as a person also getting on in years, and given me and my family peace of mind, knowing my aunt is safe, well cared for, and happy.

Reply from HC-One Limited, Administrator at Blakelands Lodge

Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your love one receives at Blakelands Lodge care home…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Blakelands Lodge
from Simon C (Nephew of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My elderly aunt lived in a flat in a retirement complex until May this year. However she needed more help with her daily needs, and Blakelands Lodge was recommended. After visiting Blakelands with my aunt, it was clear from then, that this was the place for her. The management and staff couldn't have

been more helpful and welcoming, and from the moment my aunt stayed for a 4 week trial, she agreed, this was her next home.
There are twice daily activities for all residents, and the staff at Blakelands go out of their way to include and encourage residents to take part in these activities. They include outside visits to forest centres, garden centres, etc. The staff are excellent in everything they do, and I feel reassured that my aunt is in a safe environment. The staff also give support to all us relatives in the same caring way.
I've been for meals with my aunt, and the food is excellent. The care home is bright and cheerful with so much going on all the time.
Thanks Blakelands.

Reply from HC-One Limited, Administrator at Blakelands Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Ridgeway Lodge Care Home
from Annalyn A (Wife of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

I'm very pleased with the overall care provided to my wife. The staff are exceptional, always friendly, approachable and willing to engage in conversation or assist with any concerns we may have.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Janet B (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

We were shown all facilities when we arrived which were excellent. Very friendly and kind staff and felt quite happy leaving my husband in their care for two weeks.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn Springs

Wed like to extend our thanks for your kind words following your husbands short care break with us at Thorn Springs care home.Positive feedback & kind words such as this are always so gratefully…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Capwell Grange Care Home
from R L (Respite Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

My experience here was nothing by pleasant and peaceful. Everybody here made me feel safe and helped me with my recovery. All the staff are amazing, always smiling and helpful. I couldn't have asked for more. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Thorn Springs
from Kevin B (Son of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

My mum stayed at Thorn Springs for 2 weeks in March/April . The staff were fantastic with her and all the other residents. Plenty of activities for her to do .

When she needs the help again I won't hesitate to bring her back here .

Reply from HC-One Limited, Administrator at Thorn Springs

We'd like to extend our thanks for your kind words following your mum's short care break with us at Thorn Springs care home.Positive feedback such as this is always so gratefully appreciated and will…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Bedfordshire (5)

HC-One Reviews in Bedfordshire (400)

Capwell Grange Care Home

Capwell Grange Care Home

Blakelands Lodge

Blakelands Lodge

Capwell Grange Care Home

Thorn Springs

Thorn Springs

Milliner House Care Home

Capwell Grange Care Home

Thorn Springs

Capwell Grange Care Home

Thorn Springs

Thorn Springs

Thorn Springs

Blakelands Lodge

Blakelands Lodge

Ridgeway Lodge Care Home

Thorn Springs

Capwell Grange Care Home

Thorn Springs

Awards / Recognitions (6)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers