HC-One in Bedfordshire | 5 Care Homes

Review of
Capwell Grange Care Home
from Pamela G (Respite Resident) published on 4 February 2026 Submitted via Postal Card • Report

Overall Experience

Good help & kind carers. Excellent food. Thank you.

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Review of
Capwell Grange Care Home
from Philippa J (Sister of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Review for the care and physio staff at Bonetti House. My brother was in their care for four weeks. Both teams were very patient, thoughtful and have made a real difference in his recovery. after a nasty fall. A very friendly place with a positive vibe. We are very grateful for all that you have done

and paving the way for him to get home and on his feet again.

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Review of
Capwell Grange Care Home
from Denise E (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My mum was cared for by the team in the fedora unit receiving palliative care. Our experience was nothing but excellent for the 5 weeks she was there. Every single member of the team provided mum with compassionate care, kindness and dignity. Always making sure she was clean and comfortable.
For us

as a family it was a very tough time and the team helped make things a little easier with their warmth and kindness to us too. The offer of a cup of tea, something to eat or just to chat when we were at a low.
Her room was kept clean and tidy every day and the food was cooked fresh and was excellent. Chef cooks a lovely pudding.
It gave us comfort to know mum was looked after by such lovely people.

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Review of
Thorn Springs
from Paul H (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum has been using Thorn Springs for several months for respite care. She is 94 and needs extra support, and time to relax and be looked after on occasion. Having visited several care homes and using one other, we have found Thorn Springs to be most suitable. Great rooms, excellent staff who always

offer support. A well publicised activities schedule each need from excercizes and Elvis paying a visit. Would recommend for short or long term care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear Paul,
We would like to express our sincere gratitude for your lovely review and kind words. Your positive feedback means so much to our team of dedicated colleagues, who continuously strive to provide the highest quality care for our residents.
Thank you once again for taking the time to share your thoughts

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Review of
Blakelands Lodge
from Vicki K (Wife of Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband stayed in Blakelands Lodge for 2 weeks respite care. During that time he was well cared for. By all the staff. He is booked in for another stay early next year. I would not hesitate to recommend this care home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands LodgeDear Vicki,
Wed like to extend our thanks for your kind words following your husbands short care break with us at Blakelands Lodge care home.
Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team.
Please do let us know if we can offer any further support to you and your family.

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Review of
Thorn Springs
from S R (Wife of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

In the short time that my husband has been at Thorn Springs I have been pleasantly surprised at how well he has settled in + how quickly the staff got to know him. There is a relaxed but professional atmosphere + as a family were made to feel comfortable in making a cup of tea + using the various social

rooms. It was lovely to use the sky bar when family and friends got together + we often go to the garden room for a quiet chat together.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your husband e receives at Thorn Springs care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments.

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Review of
Capwell Grange Care Home
from Andrew H (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been here in the care home for about 18 months now. I fly over from Belfast regularly to spend precious time with her. Every time I visit my mother is very happy and content, which means so much to me as her son. She has settled in very, very well, and for that I am very grateful. The

staff and management are exceptional and always greet with warmth. I can't fault this care home, and thanks to all the staff and management who look after my mum so well.

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Review of
Capwell Grange Care Home
from Paula P (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother hs been here for more than a year and I have to say that she has come to an excellent place. The staff here are so caring and try to do all their best for everyone here. You never see them without a smile while they are with the residents. The decorations put up in the common room are amazing,

always with the idea of cheering the residents up.

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Review of
Blakelands Lodge
from Cheryl G (Sister of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

This is the second time Mark has come for respite, I wouldn't send him anywhere else. The staff are fantastic and so patient and understanding as Mark has special needs. Blakelands is a wonderful home and we will definately be using them again.
**** service

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands LodgeDear Cheryl,
Wed like to extend our thanks for your kind words following your loved ones short care break with us at Blakelands Lodge care home.
Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team.
Please do let us know if we can offer any further support to you and your family.

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Review of
Blakelands Lodge
from L W (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

The care provided by blakelands was excellent in every respect. The staff were kind and thoughtful. The environment was high quality and well maintained. All round a fantastic place. Couldn't have asked for better.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Blakelands LodgeWe would like to express our gratitude for your lovely review of our home Blakelands Lodge. Your positive review and kind words mean a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents.
again, thank you for your positive comments.

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Review of
Capwell Grange Care Home
from Angie H (Friend of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

Clean, welcoming facilities for patients.

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Review of
Thorn Springs
from Angela M (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been made to feel very welcome at Thorn Springs. After living in her home for 89 years where she was born, it is lovely that she feels settled and now talks of Thorn Springs as her home. The staff are excellent, nothing is too much trouble and its peace of mind as a family that she is happy

and being taken such good care of. Dinners have been a bit of an issue but have improved since residents have been involved in meetings, excellent that their views are considered so highly. A big 'thank you' to everyone at Thorn Springs.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear Angela,Thank you so much for taking the time to leave us such a wonderful review. We truly value all feedback, as it helps us to continually improve our services where needed. Positive comments like yours provide a real boost to our colleagues, who work tirelessly to deliver the kindest possible care to our residents. Your support means a great deal to us, and we remain committed to upholding the highest standards for residents, visitors, and colleagues alike.

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Review of
Thorn Springs
from Margaret S (Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I became a permanent resident in July 2025. It was a good decision as I lived on my own. To no longer have the responsibility of running a home and feeling safe and in a friendly atmosphere was well worth the upheaval.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear Margaret,Thank you so much for taking the time to leave such a lovely review of our home. We're delighted to hear that you feel settled and enjoy living here with us at Thorn Springs Care Home.It's wonderful to know that you're pleased with the quality of care you receive. Your kind words mean a great deal, and we'll be sure to share them with the team.

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Review of
Milliner House Care Home
from Marie W (Sister of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

We cannot thank the team at this wonderful care home enough. From the moment we arrived to visit our sister, we were welcomed like royalty - greeted with genuine warmth, kindness, and even a lovely lunch. The manager and her staff show such love and compassion in the way they look after our sister,

treating her not just with professional care but with true affection. It is clear that she is not only safe but also cherished here, which gives us such peace of mind as a family. The hugs, the smiles, and the thoughtfulness from everyone make this unique place feel like a real home. We are so grateful for all that you do.

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Review of
Capwell Grange Care Home
from J C (Respite Resident) published on 3 October 2025 Submitted via Postal Card • Report

Overall Experience

My experience at Capwell Grange was a good one. I was there nearly 4 weeks and the staff became a family to me although my own family are amazing. The physios and staff got me back on my feet and my confidence returned. As I have had MS for many years was not an easy achievement. I have now returned

home with carers attending.

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Review of
Thorn Springs
from R H (Friend of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

The home is lovely and clean, tidy, smells nice, wide open plan design inside. The residents are all happy and look loved and cared for. The staff are all very friendly and chatty. They go above and beyond to make everyone feel welcome.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsWe'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Capwell Grange Care Home
from D B (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My mum stayed here after she left hospital. The home is very lovely and the staff are very nice. They have looked after mum really well. I was dubious as it's the first time she has been in a home but I needed not have worried.

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Review of
Thorn Springs
from Martin R (Friend of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My friend is living in Thorn Springs and moved in very apprehensive but that feeling soon changed. My friend comes out with me regularly and we still are as social as we would be if she were at home. She feels safe, has lots of company with other people and especially the support from the staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear MartinThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your friend receives at Thorn Springs care home & and that they are happy and settled living here with us and we will ensure your kind words are shared with the team.

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Review of
Thorn Springs
from Carolyn H (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

I would recommend Thorn Springs Care Home as the most caring, friendly home where the staff go the extra mile to provide a happy environment for all the residents. There is a wide range of activities and all the facilities are very nice and well maintained. You always receive a warm and friendly welcome

when you first arrive and that continues throughout the home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear Carolyn,We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Thorn Springs
from Michael C (Husband of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

My wife has Alzheimers' and became a resident at Thorn Springs last December. It was a very difficult decision to place her in a care home, but I am so pleased that I chose Thorn Springs.
The environment of the home is superb, it is spacious and well equipped. The rooms and the communal areas are very

comfortable. The food is good too. There is excellent planning of regular activities, including visits outside the home.
Above all the staff are fantastic - I cannot praise them enough. They are caring and supportive, both for residents and for families. Supporting someone with Alzheimers' can be very challenging, but my wife has always been cared for respectfully and kindly. Their concern has been to understand my wife, her difficulties, and how best to care for her.
I am a regular visitor, and I have seen that over the months she has been at the home, my wife has become settled and content. This is entirely down to the support the carers have given her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Thorn SpringsDear Michael,We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Bedfordshire (5)

HC-One Reviews in Bedfordshire (406)

Capwell Grange Care Home

Capwell Grange Care Home

Capwell Grange Care Home

Thorn Springs

Blakelands Lodge

Thorn Springs

Capwell Grange Care Home

Capwell Grange Care Home

Blakelands Lodge

Blakelands Lodge

Capwell Grange Care Home

Thorn Springs

Thorn Springs

Milliner House Care Home

Capwell Grange Care Home

Thorn Springs

Capwell Grange Care Home

Thorn Springs

Thorn Springs

Thorn Springs

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