HC-One in North Yorkshire | 4 Care Homes

Review of
Mossdale Residence
from Darren H (Son of Resident) published on 2 May 2025

Submitted via Website • Report

Overall Experience

The sign on the entrance says they are over staffed, in my opinion, Mossdale is understaffed. Mum has has several injuries in the last few months & no one can tell me how they've happend, I find this bizarre as if they are being cared for, which is what we're paying for (at a cost of over £6,000 per

month!) my opinion, someone should be with them and monitoring them constantly. On one visit, I was there for over 2 hrs & in this time, only saw 1 carer twice for a total of 4 minutes,
! We've spent hundreds of pounds on clothing recently on shoes, slippers and clothing, then labeled it all to find most has gone missing and found several items in my mums wardrobe thst aren't hers. There's also an expensive gold ring gone missing from my mums finger as well, we were also told there were day trips out from Mossdale as well but I've never seen one, seriously contemplating moving mum from here as they only seem interested in profit, not care. Food is also bad, mum's now 6st from 10.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Dear Darren,
Thank you for taking time to speak with us. We established that we have shared incidents with you at the time and that following injuries we have involved clinicians. At Mossdale Residence we care for people who do not require constant supervision, staffing levels are based on dependency and are regularly reviewed. I am sorry that you felt you only saw someone for a short period of time during your visit, however I can confirm staffing levels were correct at that time. Clothing is labelled and our laundry team ensure they are returned, however sometimes some of our memory care residents can move items, I am sorry that this has happened. Property lists are completed, photographs are taken so that any property can be identified. We previously spoke about a ring being too large for your mother and placed this in safekeeping until it could be returned. HC-One offers a varied nutritionally balanced menu which provides choice. We monitor our residents’ weights and where risks are identified we introduce fortified choices and refer to GP and dietician. Thank you for agreeing to meet with us in person so we can discuss your concern in detail together, learn from it and plan for the future.

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Review of
Ebor Court
from H G (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum care to the care home on Monday for respite. She is 90 and was very nervous about it all. The staff have been amazing in helping her to settle, especially the manager who is so friendly and supportive and understood hard for family members as well. My dad found it hard and married for 70 years.

All staff are caring and helpful. It is a very clean place and everyone is treated with dignity. Early days for Mum but very impressed with Ebor Court.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ebor Court

Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your Mother receives at Ebor Court care home, and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Hambleton Grange
from S S (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

A very warm welcome from day one. The staff are just lovely. Always a smile. Very helpful and caring.
Management are also excellent. Very good communication and always sensitive over delicate issues.
My mum was happy here and always told me how everyone was so kind.

Reply from Hambleton Grange, Administrator at Hambleton Grange

We'd like to extend our appreciation to you for taking the time to leave us such a positive review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Ebor Court
from A L (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Putting my mum into a care home was something I never wanted or expected to have to do, but after she became unsafe at home due to dementia, it was necessary for her safety and my peace of mind. I looked around 3 homes and Ebor Court stood out. The staff seemed so caring. The food amazing and the activities

well planned with so much enthusiasm. I haven't heard mum, sing in years but now she spends a lots of time singing, mainly one famous persons songs! Staff have also been very supporting and patient with me which has helped me quell my concerns and worries. I would highly recommend Ebor Court to anyone looking into moving a loved one into care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ebor Court

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, and hearing such fantastic feedback is really the icing on the cake for them! Thank you once again for your kind words.

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Review of
Hambleton Grange
from F L (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother is very happy here. She has struggled with ill health. Many staff members have shown kindness and empathy as she has become less mobile. The most effective staff know when she is going down hill and call in medical support. On returning from hospital it was much appreciated that staff were

welcoming and kind. These staff should model their effective behaviour to others so that this approach runs throughout the team. Some care plan messages don't always get communicated to all staff all the time. The majority of care has helped mum.

Reply from HC-One Limited, Administrator at Hambleton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mother receives at Hambleton Grange Care home. All changes made to the care of a resident are recorded on the patient classification system and within the residents care plan, if you would like to discuss this further please contact our home manager on your next visit to the home.

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Review of
Hambleton Grange
from J W (Son-in-law of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My father in law was a resident at Hambleton Grange and I was pleasantly surprised how good it was. He settled well and was looked after very well. Atmosphere in the home was always happy and friendly.

Reply from Hambleton Grange, Administrator at Hambleton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are very happy with the quality of care your father-in-law receives at Hambleton Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Hambleton Grange
from I W (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Very good home, My mother is well looked after and is happy and content. I have peace of mind knowing she is safe. Staff are all wonderful and can't do enough for my mum. It is a lovely homely feel at Hambleton Grange.

Reply from Hambleton Grange, Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Hambleton Grange
from Rachelle W (Granddaughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

I think the carers gave my granddad the best care possible and did all that they could to make his time there as comfortable as possible.

Reply from Hambleton Grange, Administrator at Hambleton Grange

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Hambleton Grange
from Yvonne W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad resided at Hambleton for just over 5 months until he recently died. I was really impressed with the level of care he received from all the staff I met. Everybody was so helpful and showed him kindness. Recently he became very poorly and I was impressed with the quality of care and understanding

of the situation. We were kept well informed of his condition. You have a brilliant team in Thirsk, from management to carers, including activity and events coordinator. Thank you.

Reply from HC-One Limited, Administrator at Hambleton Grange

Thank you for sharing such positive feedback about our home. At Hambleton Grange, kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Hambleton Grange
from Bev D (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

My Mum recently stayed for respite at Hambleton Grange and I cannot praise the staff and care home enough. From start to finish it was a very positive experience for both Mum and myself. The home had a very "warm homely" feeling and the staff were extremely caring, helpful and very kind. The activities

were amazing including Mums favourite - a trip out in the minibus! We would not hesitate to use Hambleton Grange again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Ebor Court
from C M (Regular Volunteer) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

I am a weekly visitor to Ebor Court. I always receive a warm, professional welcome at reception. I visit residents on all floors in the social areas and am accompanied to individuals' rooms. The home is extremely clean, the residents are well looked after (with personalised rooms that are clean and

appear to be well fed) with plenty of activities to engage them. The staff are kind, actively involved and professional. I would have no hesitation in recommending Ebor Court as it provides a caring and supportive environment. I can't comment on all categories below as I am only a visitor.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ebor Court

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Ebor Court
from G R (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff great home, people who care, plus a safe environment to be in.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ebor Court

We'd like to extend our appreciation to you for taking the time to leave us such positive feedback. Positive feedback like this provides a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Hambleton Grange
from A D (Friend of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

This was my first visit to Hambleton Grange as my friends have only recently moved there. I was impressed by the warm welcome we received and by the friendly atmosphere of the home. My friends said they were comfortable and receiving excellent care which is exactly what one would hope for and expect

a very positive first impression.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Ebor Court
from S P (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Being at Ebor Court gives us peace of mind that mother is safe, well cared for, well fed and has access to safe bathing. She has companionship and stimulation from being able to talk to others and take part in a wide variety of activities. The staff are kind and supportive and keep us well informed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ebor Court

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, and hearing such fantastic feedback is really the icing on the cake to them! Thank you once again for your kind words.

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Review of
Mossdale Residence
from L B (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Always a warm, friednly atmosphere as soon as you walk through the door. Mum is so happy and settled here. Mum feels safe and all the nurses are so kind and caring.

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Review of
Hambleton Grange
from A R (Sister of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

Firstly, everyone is so friendly and nothing is too much trouble. The food and activities are very good. My brother feels very safe and comforted.
Everyone knows my brother's name, and the surroundings are lovely and comfortable with excellent facilities such as a games room: and a special dementia

floor.

Reply from HC-One Limited, Administrator at Hambleton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Mossdale Residence
from L F (Granddaughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Mossdale is a well-presented care home.
The staff are always polite and attentive towards visitors and residents.
I find it's always a pleasant experince when visiting.

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Review of
Mossdale Residence
from D B (Son of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

All very good.

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Review of
Ebor Court
from H S (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Care is excellent. There has been a lack of leisure activities in the last few months but a new Lifestyle Manager has now been appointed, who is full of verve, so all is back on track now.

Reply from HC-One Limited, Administrator at Ebor Court

We would like to express our gratitude for your positive feedback. Your positive ratings and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review of
Ebor Court
from Y F (Daughter-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

I love this place. Every time I come and visit my father-in-law I am amazed by their friendliness of the staff. Everybody is ever so nice and caring. They make you feel your are part of it. Star rating.

Reply from Clare Sheehan, Careline Advisor at Ebor Court

Thank you for sharing such positive feedback about our home. At Ebor Court, kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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