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Care Homes Owned by HC-One - The Kind Care Company

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in West Yorkshire for HC-One are showing below.

View the details of all 279 locations (with 26872 reviews) owned by HC-One

HC-One Locations in West Yorkshire (15)

 - Browse 15 Care Homes owned by HC-One in West Yorkshire
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Hepworth House
City Field Court, Stanley, Wakefield WF3 4NG 
9.8 63 reviews
Hepworth House, Wakefield, West Yorkshire
"A caring environment with friendly, efficient staff within a facility that projects an assurance of quality. My friend is content and…"   Read all 63 reviews
  • from £1,726 / week
  • 66 Rooms
Location Type Care Home

Hepworth House in Wakefield has all the finishing touches residents would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Snapethorpe Hall Care Home
Snapethorpe Gate, Broadway, Lupset, Wakefield WF2 8YA 
9.8 103 reviews
Snapethorpe Hall Care Home, Wakefield, West Yorkshire
"Putting someone into a home is so traumatic both Norman and I were treated with compassion and great care. Nothing was too much trouble for…"   Read all 103 reviews
  • from £1,232 / week
  • 62 Rooms
Location Type Care Home

Situated in the attractive residential area of Lupset in Wakefield, Snapethorpe Hall Care Home offers personalised residential and residential dementia care to older people. The professional care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Denby at Denby Dale
402 Wakefield Road, Denby Dale, Huddersfield HD8 8RP 
9.8 101 reviews
The Denby at Denby Dale, Huddersfield, West Yorkshire
"All Round 10/10!!! Would just like to say a MASSIVE thanks to ALL the team from The Denby at Denby Dale (all levels of the care…"   Read all 101 reviews
  • from £1,212 / week
  • 47 Rooms
Location Type Care Home

The Denby is situated in Denby Dale, on the edge of the Pennines, and is a modern and friendly setting offering a place for residents to relax, unwind and socialise with friends and family. ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Ashworth Grange
Ashworth Green, Dewsbury WF13 2SU 
9.8 220 reviews
Ashworth Grange, Dewsbury, West Yorkshire
"My father initially went for rest bite care, hornet wasn't able to go home. I will struggle to put into wires how I feel but will…"   Read all 220 reviews
  • from £1,118 / week
  • 64 Rooms
Location Type Care Home

Ashworth Grange in Dewsbury offers residential care that is personalised and tailored to the individual. The home is warm and welcoming and has ensuite bedrooms and landscaped sensory gardens. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Acacia Court Care Centre
Crawshaw Hill, Pudsey LS28 7BW 
9.7 81 reviews
Acacia Court Care Centre, Pudsey, West Yorkshire
"Staff and management supportive of all needs of client and family. Acacia Court has helped us with everything we need assistance with our…"   Read all 81 reviews
  • from £1,236 / week
  • 41 Rooms
Location Type Care Home

Acacia Court Care Home, situated in the market town of Pudsey, is a friendly and welcoming home offering a calming environment. With several places to relax, dine, exercise, socialise and to be ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Greenacres
Huddersfield Road, Meltham, Holmfirth HD9 4AG 
9.7 144 reviews
Greenacres, Holmfirth, West Yorkshire
"Love how much the staff do for their residents also the village when they have comps fates and give gifts to local shops .they take a lot…"   Read all 144 reviews
  • from £1,574 / week
  • 64 Rooms
Location Type Care Home

Greenacres in Holmfirth gives people care and support in a welcoming home. Trained, friendly staff treat care home residents with dignity and respect at all times. A wide variety of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Aberford Hall Care Home
Oakwood Green, Roundhay, Leeds LS8 2QU 
9.7 97 reviews
Aberford Hall Care Home, Leeds, West Yorkshire
"Exceptional care given to Mum during her time here. Treated with respect, kindness and compassion. Staff were always happy to help and…"   Read all 97 reviews
  • from £1,275 / week
  • 42 Rooms
Location Type Care Home

At Aberford Hall care home, every member of the team goes above and beyond to make the home a happy place to live. With a home manager who has a wealth of experience in the care sector, each resident ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Priory Gardens Care Home
Ladybalk Lane, Pontefract WF8 1JQ 
9.7 156 reviews
Priory Gardens Care Home, Pontefract, West Yorkshire
"Am really happy with the care my mum is receiving at Priory Gardens. Staff are lovely and caring, and my mum loves the food here. They have…"   Read all 156 reviews
  • from £1,376 / week
  • 72 Rooms
Location Type Care Home

Priory Gardens Care Home, located in the popular town of Pontefract, provides personalised residential, nursing and residential dementia care to older people. The friendly and comfortable home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Lydgate Lodge
Soothill Lane, Batley WF17 6EZ 
9.7 135 reviews
Lydgate Lodge, Batley, West Yorkshire
"Lydgate was recommended to us for our mum after her Alzheimer's and vascular dementia diagnosis. We had become increasingly worried about…"   Read all 135 reviews
  • from £1,225 / week
  • 64 Rooms
Location Type Care Home

Lydgate Lodge offers 24 hours of residential and dementia care in luxury surroundings which create a great place to live. Staff at Lydgate Lodge pride themselves on making a real difference to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Newfield Lodge
Brookfield Avenue, Castleford, Castleford WF10 4BJ 
9.7 102 reviews
Newfield Lodge, Castleford, West Yorkshire
"Valentines lunch was wonderful, delicious food, fab decor, service. They are great at including family in everything they arrange. During…"   Read all 102 reviews
  • from £1,470 / week
  • 64 Rooms
Location Type Care Home

Newfield Lodge offers 24 hour residential and dementia care in luxury surroundings which create a great place to live. Staff at Newfield Lodge are proud to be making a real difference to the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Rievaulx House Care Centre
Thornhill Road, Armley, Leeds LS12 4LL 
9.6 71 reviews
Rievaulx House Care Centre, Leeds, West Yorkshire
"My Mum has been a resident in Revaulx house for 21 months and I have the found the home exceptionally good for my Mums needs. The staff are…"   Read all 71 reviews
  • from £1,236 / week
  • 90 Rooms
Location Type Care Home

Belonging to a quiet, residential area in Armley, Leeds, Rievaulx House Care Home offers personalised residential and residential dementia care to older people. This friendly home offers many ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Colton Lodges Care Home
2 Northwood Gardens, Colton, Leeds LS15 9HH 
9.5 117 reviews
Colton Lodges Care Home, Leeds, West Yorkshire
"My dad has been in the care home for the last 4 weeks after a fall, we were hesitant about him going into care but need not have been. The…"   Read all 117 reviews
  • from £1,391 / week
  • 138 Rooms
Location Type Care Home

Colton Lodges Care Home, situated in the historic town of Colton, near Leeds, supports older people to lead their best lives with personalised residential, nursing and dementia care. Colton ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Augustus Court Care Centre
Church Gardens, Garforth, Leeds LS25 1HG 
9.5 129 reviews
Augustus Court Care Centre, Leeds, West Yorkshire
"My Mum has moved to Augustus Court after a stay in hospital. Mum has settled very quickly and enjoying a new lease of life. We all find…"   Read all 129 reviews
  • from £1,394 / week
  • 58 Rooms
Location Type Care Home

Augustus Court care home, located in the picturesque village of Garforth, provides residential and residential dementia care designed around the individual needs of each person. This beautiful ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Windsor Court
Sandbeck Way, Wetherby LS22 7DN 
9.4 85 reviews
Windsor Court, Wetherby, West Yorkshire
"The home is warm, cosy + very friendly. All the staff have been kind + caring not only to mum but to myself too. It's our first experience…"   Read all 85 reviews
  • from £1,540 / week
  • 66 Rooms
Location Type Care Home

At Windsor Court, caring staff offer 24 hour residential and dementia care in surroundings which create a great place to live. Conveniently located in the beautiful market town of Wetherby, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
The Oakes Care Centre
Willwood Avenue, Huddersfield HD3 4YA 
8.4 97 reviews
The Oakes Care Centre, Huddersfield, West Yorkshire
"My grandma was admitted from home after being cared for by my grandad for many years, it was a big decision for us to consider a home and…"   Read all 97 reviews
  • from £1,171 / week
  • 60 Rooms
Location Type Care Home

Conveniently placed in a residential area on the outskirts of Huddersfield, The Oakes care home offers personalised residential and residential dementia care to older people. The friendly and ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

HC-One Reviews in West Yorkshire (1701)

9.5

HC-One has a Group Review Score of 9.5 (9.531) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience
  • 1267
  • 380
  • 36
  • 9
  • 9
Date Published
  • 1701
  • 93
  • 216
  • 435
  • 1266
Reviewer Connection to HC-One
  • 671
  • 294
  • 112
  • 111
  • 59
  • 59
  • 55
  • 51
  • 40
  • 36
  • 36
  • 26
  • 25
  • 23
  • 22
  • 16
  • 9
  • 8
  • 8
  • 5
  • 5
  • 5
  • 5
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Review of

Greenacres

from W C (Friend of Resident) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love how much the staff do for their residents also the village when they have comps fates and give gifts to local shops .they take a lot of tips for the residents local and further gives them a lot of pleasure .they also have many things in home music dances exercises loads of fun and games with staff
also joining in great fun had by everyone
Reply from Julie Caygill, Hospital Liaison Team Administrator at GreenacresThank you so much for your lovely review of our home. Your kind words mean a great deal to our team of dedicated colleagues, who continuously strive to provide the highest quality care for our residents.
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Review of

Newfield Lodge

from Elaine J (Daughter of Resident) published on 18 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Valentines lunch was wonderful, delicious food, fab decor, service. They are great at including family in everything they arrange. During the day I am so impressed with everything from front of house/office staff, care staff, kitchen staff, cleaning staff and definitely the activities coordinator, everyone
is so lovely and friendly. My concern is care on nights, dad is ringing out on the wall phone up to 10pm, later in obvious distress. Why is no one seeing him doing this and stopping him? Personal hygiene is not good, he needs prompting to shower and wear clean clothes every day. The day staff help with this why are the night staff not telling him. He gets up early while they're still on shift. Plus he is obvs not cleaning his teeth, the same tubes of paste have been there since May 25!
Reply from Julie Caygill, Hospital Liaison Team Administrator at Newfield LodgeDear Elaine,
Thank you for your review and feedback for Newfield Lodge. Whilst some of the review is positive, I would just like to reassure you that we will be looking further into your concerns. Please contact the Home Manager directly if you would like to discuss this matter further.
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Review of

Lydgate Lodge

from Julie J (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lydgate was recommended to us for our mum after her Alzheimer's and vascular dementia diagnosis.
We had become increasingly worried about mums safety in her own home. After several hospital stays primarily due to falls we made the difficult decision to move mum to residential care.
From our first
visit in July 2025 to mum's peaceful passing in February this year we have felt confident and reassured by the care given to mum at Lydgate.
The team are supportive, caring and expert in dementia care. They have endless patience and kindness, treating residents as individuals with unique needs ( important with dementia patients).
Mum was much loved by the team, they kept her safe and well and accommodated her needs and quirks very well.
If we had feedback or concerns they were met positively and responded to.
We are hugely grateful to Lydgate for their care of mum and would wholeheartedly recommend them to others
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lydgate LodgeDear Julie,
Wed like to take a moment to thank you for leaving such a lovely review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to our residents. It was a pleasure and an honour to care for your Mum, please do let us know if we can offer any further support to you and your family.
Thank you, once again, for your kind words.
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Review of

Snapethorpe Hall Care Home

from Alexandra G (Wife of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting someone into a home is so traumatic both Norman and I were treated with compassion and great care. Nothing was too much trouble for the staff. Norman spent 3 years in Snapethorpe and certain staff members treated him as family when he lost his ability to speak or move unaided he was treated
with respect and dignity. His end of life care was amazing. He wasn't left to die he was made as comfortable as it was possible to be. First class care and staff who walk the extra mile.
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Review of

Lydgate Lodge

from L F (Granddaughter of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Zoe has helped with care for moth my grandparents, Doughie and Jean.
Zoe is caring, kind, patient and goes beyond to help with any needs.
She listens and spends time.
This helps us to know our loved ones are happy. :)
Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lydgate LodgeThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your grandparents receive at Lydgate Lodge care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments
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Review of

Hepworth House

from K P (Friend of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A caring environment with friendly, efficient staff within a facility that projects an assurance of quality.
My friend is content and comfortable in her surroundings, which is both pleading and reassuring. Costs appear high in nature, but programe is in line with national guidelines and standards.
Overall, a nice place to be looked after.
Reply from HC-One Limited, Administrator at Hepworth HouseThank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your friend receives at Hepworth House care home and we will ensure your kind words are shared with the team.
Again, thank you for your positive comments.
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Review of

Augustus Court Care Centre

from Michelle F (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has moved to Augustus Court after a stay in hospital. Mum has settled very quickly and enjoying a new lease of life.
We all find the staff friendly and approachable.
The rooms, both individual and shared areas, are always clean and well maintained. The bedrooms are a good size with lovely
furniture, plenty of storage space and a mini drinks fridge.
There's a general welcoming homely feel with a lovely coffee room for visitors to enjoy refreshments and a chat in a comfortable environment a good alternative to sitting in the bedroom area.
There are well planned organised activities happening most days which residents are encouraged to join in but with no pressure.
The weekly visiting hairdresser is very good and there is a chiropodist visits regularly too.
Highly recommended
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Review of

Hepworth House

from V C (Regular Volunteer) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting since the home opened. I have always been made to feel welcome. It is certainly home from home and all staff are considerate and kind.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hepworth HouseWe would like to express our gratitude for your lovely review & kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again
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Review of

Hepworth House

from Yacoob R (Friend of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional staff and clean. Excellent service throughout.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hepworth HouseDear Yacoob,
We would like to express our gratitude for your lovely review & kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again
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Review of

Hepworth House

from Stuart S (Son-in-law of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great atmosphere created by great staff who genuinely care.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hepworth HouseDear Stuart,
We would like to express our gratitude for your lovely review & kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again
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Review of

Hepworth House

from J B (Friend of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home, brilliant staff, clean and homely. No issue is too big or too small. Very supportive and feels like home from home.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hepworth HouseDear Jodie,
We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues
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Review of

The Denby at Denby Dale

from Michael T (Son of Resident) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All Round 10/10!!!
Would just like to say a MASSIVE thanks to ALL the team from The Denby at Denby Dale (all levels of the care team/management/administration/entertainment/chefs/laundry/cleaning etc etc etc and this also includes the Finance Dept. at Head office.
My recently deceased mum had been a
resident for 3 1/2 Years - 3 1/2 Years of extended enhanced life!
We "shopped around" June/July 2022 for a suitable establishment.
In our opinion The Denby was ideal and we are so pleased we went with that choice, especially when comparing notes with friends whose family are in other homes.
Despite the challenges of the profession we found the staff to be:
Professional
Approachable
Compassionate
Consistent
Caring
Encouraging
Stimulating
Friendly
Its impressive that they have a numerous range of differing activities to engage and actively participate residents, especially the scope of inhouse entertainment and off site trips, which mum "loved.
Would Highly Recommend When Seeking A Care Home.
Reply from HC-One Limited, Administrator at The Denby at Denby DaleWe'd like to take a moment to thank you for leaving such a lovely review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to our residents. It was a pleasure and an honour to care for your Mum, please do let us know if we can offer any further support to you and your family.
Thank you, once again, for your kind words.
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Review of

Hepworth House

from Susan G (Friend of Resident) published on 11 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly atmosphere. Facilities look good, plenty of rooms for residents, family and friends to go in. Very clean, food and restaurants look very nice.
Reply from HC-One Limited, Administrator at Hepworth HouseWe'd like to extend our appreciation to you for taking the time to leave us such a wonderful review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review of

Hepworth House

from Rebecca D (Daughter of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first visit I was truly blown away Hepworth House is out of this world definitely a 5* care home. We decided as a family that it was the perfect place for my Dad to move into. He moved in December and quickly settled. Everytime we visit he's got a smile on his face which is so reassuring to
us. Everything is to the highest of standards, the staff from front of house to carers are fantastic, anything you ask them is never no trouble. I would recommend Hepworth House to anyone who is in the same position we were in the end of last year.
Reply from HC-One Limited, Administrator at Hepworth HouseWe'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review of

Hepworth House

from Debra B (Niece of Resident) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie is a resident here, she has settled in so well and made lots of new friends. The rooms are lovely and homely, I could move in myself!. There's lots of activities to choose from daily and she is very happy with the staff. The best care home I have visited and would recommend it to anyone
thinking about it.
Reply from HC-One Limited, Administrator at Hepworth HouseWe would like to express our gratitude for your positive review. Your positive rating means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again
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Review of

Colton Lodges Care Home

from Christine G (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in the care home for the last 4 weeks after a fall, we were hesitant about him going into care but need not have been. The staff are caring & welcoming, his room is clean & homely & warm, nothing is too much trouble he's really settled in. The staff are friendly I never have to worry
about leaving him, he's happy & content and I couldn't ask for anything more. It was a good choice for anyone when a family member is unable to care for themself. I would thoroughly recommend Colton Lodges.
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Review of

Acacia Court Care Centre

from Alex E (Relative of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management supportive of all needs of client and family. Acacia Court has helped us with everything we need assistance with our relative. Even when we reside overseas.
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Review of

Hepworth House

from Vickie G (Friend of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hepworth House is a stunning home, and everyone is very welcoming and friendly. It is very clean, and the food looks and smells amazing. I would highly recommend anyone wanting to stay at Hepworth House, whether its long term or just a short visit. Everyone is treated with respect and dignity.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hepworth HouseDear Vickie,
We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review.
Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.
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Review of

Lydgate Lodge

from L D (Daughter of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Since Christmas I feel that the care given by the staff has deteriorated. My mother is much more settled and happier when certain (regular) staff are working than staff we don't see as often. I haven't seen any interaction between staff and residents since Christmas. I know I'm not there all the time
but I visit my mother regularly . The regular staff my mother reacts with a smile whereas I've noticed the ones she's not used to she may shout and swear at them
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lydgate LodgeThank you for taking the time to share your concerns. We appreciate you raising these matters and understand how important consistency and quality of care are for your mother's wellbeing. We are sorry to hear that you feel the standard of care has deteriorated since Christmas. Please be assured that the care and comfort of all residents remain our highest priority. We will contact you to discuss this further.
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Review of

Colton Lodges Care Home

from S H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
when mum first arrived she was very confused but soon settled in with care and support from the staff team, who listened to our concerns about how much mum's care had changed since August when she was fully independent.
Every member of staff when have ancountered is friendly, cheerful, respectful and
kind. We were worried about mum going into care but the care we have received as a family not just mum has been better than we could have hoped.
Mum can no longer vocalise but we can see by her body language she is relaxed and calm which is a great support.
I am kept aware of any changes in mums health and I feel very confident of the care given to mum is the best she could have as she reaches the end of her life journey.
Words cannot express how thankful we are to your fantastic team. I'm not good at this sort of thing but hope you understand how knowing mum is being looked after by such a great team helps us cope with the changes mum is going through.
Thank you all xx
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (7)

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