HC-One in Shropshire | 3 Care Homes

Review of
Lime Trees
from Ann-Marie S (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

I have visited many care homes in Shrewsbury and without a doubt Lime Trees is by far the best:
- very welcoming
- staff very approachable + caring
- environment 5 star
- management team visible, and always available
- positive culture, residents treated with respect and dignity.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

Dear Ann-Marie, We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Lime Trees
from Janet E (Friend of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home. Very welcoming. Warm atmosphere. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

Dear Janet,We would like to express our gratitude for your lovely review and kind words . Your kind words means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review of
Priorslee House
from L J (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been here for over three years and has always received great service, care and attention. Activities have improved over the last few months and Mum enjoys the singers that come in.

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Review of
Lime Trees
from Christine M (Sister-in-law of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

How thankful we were in finding Lime Trees, a year and a half ago now, where our sister-in-law has been extremely well cared for and safe in this beautiful modern care home. The facilities are excellent, the activities varied and fun and the staff kind, loving and caring, making you feel always welcome,

a fantastic team. Our sincere thanks to you all.

Reply from HC-One Limited, Administrator at Lime Trees

We would like to express our gratitude for your positive review. Your positive rating/review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review of
Lime Trees
from J M (Niece of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Such a beautiful care home from the moment you walk through the door. The staff cannot do enough for you and the level of care is exceptional. I would definitely recommend Lime Trees to anyone thinking of restbite or residential care.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to extend our appreciation to you for taking the time to leave us such a wonderful review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Priorslee House
from I C (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 3 years and we now have the comfort that she is being cared for without the worry of unknown mishaps. All staff show patience and kindness, allowing her to retain her dignity in safety. A welcoming atmosphere, with any emergencies dealt with swiftly and very efficiently.

We are very happy with the service provided.

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Review of
Priorslee House
from C R (Daughter-in-law of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Amazing staff, that take care of my mother-in-law. A lovely caring little community.

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Review of
Priorslee House
from Shaun R (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home, activities and facilities are first class.
My mum has dementia and they have treated her with dignity which is all we can ask for.
Many thanks for all your support.

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Review of
Priorslee House
from S T (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

This is my mother's 2nd respite stay at Priorslee care home. To see her blossom and begin to enjoy life again in such a caring environment is so reassuring that we have chosen the right place for Mom.
Dementia/Alzheimer's can be so challenging but to receive such support has really helped us.
The

way we are welcome to spend as much time as we want and join in with daily activities gives us a part of our mother back that we thought we had lost.
We are now looking at Mom becoming a permanent resident.

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Review of
Priorslee House
from Ashley S (Son of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

It looks a bit odd, giving so many excellents but my mum is settled & happy. She enjoys the food & her daily glass of wine. Her room is kept clean & tidy. I don't envy the staff who have to deal with mum's propensity to not throw anything away.

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Review of
Lime Trees
from Louise R (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

We had a major problem with the food so I left a very critical review. Mum reports that her food is now beautiful.
Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

Dear Louise, Thank you so much for taking the time to leave an updated review of our home. We are pleased to hear you are pleased with the quality of care your Mum receives at Lime Trees care home and Mum is now enjoying mealtimes.

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Review of
Lime Trees
from S M (Friend of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

We very much enjoyed our visit to your helpful, welcoming care home. We appreciated the support and care you are giving to our friend. We were impressed by the number of activities you offer.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your lovely review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again

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Review of
Lime Trees
from C S (Power of Attorney of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

I have LPA for health and social welfare for my fiercely independent friend who has dementia. She has lived alone all her life and has managed living alone with dementia for many years because of her fantastic neighbours. Sadly her dementia has progressed so that it was unsafe for her to continue living

alone. The difficult decision was made that she needed residential care. Myself and her other attorneys chose Lime Trees for a 4 week trial period, which we have now extended to a permanent placement because of the excellent all round individual care and kindness she has received and continues to receive.
Lime Trees feels more like a hotel home than a care home. There seems to be a good staff ratio, and I have only witnessed staff being kind, patient and understanding towards the residents.
I am confident that I will be contacted by staff if they have any concerns about my friend. A recent concern that they contacted me about was dealt with professionalism and kindness.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Priorslee House
from Katherine K (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

Amazing care home, mum came here from respite and decided to move in permanently. All the staff are so friendly and look after her so well, they always include her in all the activities, which helps her a lot.
Thank you so much to everyone, we really do appreciate everything you do.

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Review of
Lime Trees
from S F (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

Lime Trees is a very pleasent home. Staff are always friendly and helpful. My wife visits on a Monday to attend the art and crafts session, which I think she assists the staff as she is an accomplished artist, however since her dementia she has lost her enthusiasm. This session helps her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

Facilities
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Treated with Dignity
Food & Drink
Staff
Activities
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Review of
Lime Trees
from Margaret B (Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

I decided to become a resident at Lime Tree after visiting a resident there perhaps one year earlier. I was impressed then and at no times during my stay was that impression affected. I and my visitors were treated with dignity and care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We would like to express our gratitude for your positive review and kind words. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Care / Support
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Review of
Lime Trees
from Will B (Son of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My mum had four weeks of respite care following a period of ill health at home. She had previously been able to visit and stay for lunch - this was very useful to build her confidence when moving in.
We have been impressed with the care mum has received from the whole team. Due to complications with

her medical condition, she had time both on the dementia unit and downstairs. All the care staff have been professional, caring, friendly and there has always been a named team lead who has a thorough understanding of mum's condition, and efficiently liased with GP etc.
The rest of the team have also been kind and helpful - cleaners, laundry staff, managers. Mum did not always find the find the food to her taste but there was always an alternative. There were regular activities, time in the garden, and singing for the VE Day anniversary. Everything is clean and safe, spacious and light. We have found Lime Trees a calm and happy place, a community of people that feel like family.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Priorslee House
from S M (Son of Resident) published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Since mums arrival 5 weeks ago she has appeared to be much happier than before. The care from all the staff has been excellent. Her social life has now improved thanks for all your help.

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Review of
Lime Trees
from Kenneth C (Respite Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

Following a 2 week stay in hospital having been diagnosed with severe Pneumonia it was a great relief to go into respite care at Lime Trees. The procedure was straight-forward and thanks to the attentive staff I soon settled in and throughout my 4 week stay they became like friends and family to me.

Valuing the peace and quiet after my less than happy experience in hospital I chose to have all my meals in my room. Nothing was too much trouble for the staff who also took responsibility for administering my medication, I would not hesitate to use Lime Trees again if the need arose.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you.

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Review of
Lime Trees
from S G (Friend of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Right from my first visit to enquire about convalescence care for my friend, I felt welcomed and considered as an individual. My questions were answered and I was taken to see the "show bedroom", dining room, lounge, cinema, garden rooms and garden spaces. The daily routine was explained to me, I was

shown a menu and a timetable of activities.
My friend has recovered very well indeed during his convalescence and is most appreciative of all the help given to aid his recovery.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words

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HC-One Locations in Shropshire (3)

HC-One Reviews in Shropshire (122)

Lime Trees

Lime Trees

Priorslee House

Lime Trees

Lime Trees

Priorslee House

Priorslee House

Priorslee House

Priorslee House

Priorslee House

Lime Trees

Lime Trees

Lime Trees

Priorslee House

Lime Trees

Lime Trees

Lime Trees

Priorslee House

Lime Trees

Lime Trees

Awards / Recognitions (6)

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