Care Homes Owned by HC-One - The Kind Care Company in Neath - Port Talbot

Staff are always helpful & friendly and kind. Would like more activities there. Taken out a lot more if possible for trips in the bus, even if its only for an hour. It breaks the day up for them gives them something to look forward to now the Summer is coming. Overall it is a very good home and my sister is happy there.

Sees lots more people than when she was at home. Says it's 'her home now'! No greater praise. Keep it up!

Since my mother came into Cwrt-Clwydi-Gwyn she has settled better than we could have ever expected. She tells me she feels safe here and her room is now her home. The activity days are wonderful and she enjoys them immensely.

My main criteria is, is my dad happy? He tells me he is so I am satisfied that the home is doing something right.

My father in law seems to be content. He very much content. Enjoys the food and really appreciates the activities particularly concerts.

Overall the staff are very helpful and keep us up to date on any problems, keep us informed when there is entertainment which is very good. When I need to take my partner out they always have her ready so there is no delay. I feel I am very welcome to visit any time of day or evening when I can.

The most distressing time of my life having my mother live at the home.

My mum was recently placed at the home roughly 6 weeks ago. She was in a poor state after her long stay at a hospital. Poor hygiene etc. Since her arrival she has improved significantly. The staff are amazing with her and also very welcoming to myself and cant do enough for her. I go there twice a week and she rings me daily to update me of her day. Her hygiene has improved immensely and she gets her hair done once a week as a hairdresser is appointed on a weekly basis. The food is really good and I'm extremely pleased with the overall cleanliness of the place. I would definitely recommend placing a loved one here. Thank you all I now have peace of mind that she's safe and happy.

They will only look after you if you are immobile and mute - less of an inconvenience to them!

Thank you so much, there are not enough stars for me to give my appreciation

My dad has been in Cwrt-Clwydi-Gwyn Care Home since July 11th. After visiting several homes this was the best by far. The manager, admin & all staff have been outstanding. The care they have shown my dad in this short time has been second to none. It has been an extremely difficult time for us as a family which has been made more manageable due to the care and support shown by the staff at the care home. My dad appears quite happy & settled and is well cared for, which gives us peace of mind. Thank you.

My experience of Plas Cwm is that I am made to feel welcome when I visit staff from management down to housekeeping are very friendly my brother has only been there since August but has settled well and gets on with all the staff (many of which he calls his friends). Activities are amazing and singers interact with the residents. Staff work hard on a daily basis, especially with entertainment and involves all residents, getting up to dance with them if residents choose to do so.

Overall I am very satisfied with the care my mother is receiving I have sometimes noticed lack of communication due to staff changing so much. The laundry service leaves much to be desired- My mums clothes etc- are all labelled with embroidered name tags that are very securely sewn on- yet the clothes seem to get lost and often other peoples clothes are in her wardrobe- also my mams hearing aids have gone through the wash twice- as pockets are not checked! Also clothes are not sorted before being washed. Most of my mothers "white" underwear is now dirty grey and some missing.

From day one, since my mother went into care, the staff have been absolutely brilliant. Very caring, very professional, top marks.

They work really hard providing activities for the residents and always get them involved if the residents choose to do so.

I am so pleased with how the staff have made him feel welcome and how well he has settled in after only being here for a short space of time.

I feel he is being well looked after and I am very happy he is here, and me too.

On the 2nd September 2024, after a fall at my home on the weekend, medical and social assistance provided. I had rung Cwrt-Clwydi-Gwyn Care Home querying vacancies. The manager informed me of one and with confirmation from my surgery that I could walk (with an aid) and telephone reassurance, good! The manager and assistant called to assess me on 6th September and after a thorough check informed me of physio and all fabulous. Staff exemplary.

I feel that my Nan is looked after well and I have a great relationship with the caregivers.

The food is very nice. I like walking in the gardens.