Care Homes Owned by HC-One - The Kind Care Company in Northumberland

During the time my elderly father resided at this care home he was treated with such care, respect, dignity and compassion. A special thank you to the manager and deputy manager (Norma and Danielle) who always made time to answer any questions I had regarding my father's progress in health and well being. The home has a very welcoming set up and my father's room was clean and bright with a patio door leading to beautiful gardens. Highly recommend this home.

HAPPY with my living place.

I am impressed by the daily activities and information sheet and the newsletter.

My Grandma moved in for Respite and she is still here, lovely home, staff caring and very helpful. Staff are always welcoming and offer me a drink and cake which I find lovely. its one big family

I will miss my trips and the wonderful people that work there.

We have got to know members of the kitchen and cleaning /laundry staff as well as many of the carers and activity team and everyone no matter how busy they are always have time for residents and visitors alike.

All the staff were attentive and polite.

We can rest easy knowing mum is receiving good care from skilled workers.

The home is kept clean/comfortable and is a friendly environment to visit.

I will be forever grateful to foxton court and the staff. I feel very lucky that my mother is in their excellent care. The care home have a variety of daily activities, bus trips out and special events. This has helped my mum , as she is a very sociable lady..My mother has dementia, over the past 7 weeks my mother has become very confused and not able to do the things she has been able to. It has been utterly heartbreaking for me and the family. The staff have been very caring, understanding, supportive and kind. Not only with mum but for me also. At this very very difficult time.

My relative has been resident at Foxton Court, Morpeth since 2024. He settled well and to date remains happy and confident in his environment. He is comfortable, clean, tidy and well cared for. The location and condition of the building are very good with nice gardens and outside space. The interior is comfortable and the standard of cleanliness is good. I have found staff across all departments to be pleasant, friendly and proficient within their remit. I observe care staff to be pleasant, hard working and respectful of residents and their capabilities, individual needs and requirements. However I observe staff shortages within the care team operating at Foxton Court. This requires immediate resolution in order for all to continue enjoying their best quality of life and comforts. Overall I am happy that my relative lives at Foxton Court and continues to enjoy a comfortable and secure quality of life.

As a family, we have been reassured by the way the staff provide care and support for my mother-in-law. Staff are always visible and responsible to needs and make visitors welcome. Staff make the effort to offer all activities and encourage my mother-in-law to take part in everyday life at Acomb Court, which helped her settle in far better than we thought she would have.

I am always happy with the love and care shown to my mum by everyone at Hartford Court, but since she fell a couple of weeks ago their care and concern has been truly exceptional. Great effort has gone into making sure Mum is as comfortable and safe as possible and into monitoring her health - thank you everyone!

Moved here at the end of November 2025. We were very happy with the pre-assessment and welcome. She has settled into life on the top floor. There are always adjustments to make, and there were some areas of life that regressed. But overall, a calm and successful way of living has been achieved. We have been impressed and grateful for the dedication and flexibility, and most of all, their kindness in caring. We are still at the stage of wishing there was more day to day continuity.

I struggle to find anything of significance to suggest as improvements as Acomb Court is proving an excellent place for my mother to live.

Getting the best out of my Mam. the first time in years I have seen her smiling and joining in the Christmas singing activities. And fun and games that have been carefully organised so that all the residents can join in.

The staff are the Grange's biggest assets, their positive, pleasant and supportive demeanour helped my mother, who was initially very unsettled, to settle well into her new surroundings.

Also, all food so far received to me have been most tasty, sufficiently high in quantity and quality of service than was anticipated. I am impressed.

Every staff member has treated my sister with kindness and dignity at all times. The care shown and attention to detail has demonstrated a very well run organisation with the emphasis on caring for the individual. The food provided is of a very high standard and communal areas are very pleasant. The rooms are always clean and tidy, as is my sister, who is thoroughly enjoying being cared for at Acomb Court. I would not hesitate to recommend. Thank you.

Staff have done their best to integrate her with the other residents and encouraged her to join in with various activities on offer. The overwhelming atmosphere is one of support and friendliness from all staff.