Care Homes Owned by HC-One - The Kind Care Company in Ayrshire

Home has been excellent, through the deterioration of my aunt with vascular dementia they have forseen and met all her needs covering skin, bed safety, nutrition and comfort. Even though my aunt is now coming to end of life they still treat my aunt with the upmost respect and care.

Only first few days here and have found the staff very helpful and attentive toward my mother in law. Any issues have been rectified very quickly.

We are very happy with the care provided and how quickly any issues are resolved. Staff are very helpful and attentive. Definitely made the correct choice selecting here for my grandmother's care.

I visited Claremont to see an old neighbour. I was pleased to see that she was well looked after. The home was also very clean and tidy. I never stayed long as she was keen to attend a game of bingo that had been organised for the residents. But overall was very happy with what I had seen.

From the first day my dad arrived at Claremont Care Home he has been treated with kindness, dignity & respect. Due to my dads dementia he can often say things that are out of character & the staff treat this with compassion, never judging & use humour to diffuse. The staff are kind, attentive and you can see they genuinely care. My dad loves it here & we love that he is safe, happy & connected rather than being alone. Claremont really is a great home for my dad.

My mother in law has newly arrived this month to the care home, and first impressions have been very good. The staff have been excellent in the duty of care to her. She has not been eating much, in fact very little, but the staff have been encouraging, and she seems to be eating again, not much, but more than she was. Hopefully, this will continue, and she can start having a proper appetite again.

Claremont Car Home is warm & welcoming. My wife has been a resident since December 2024. I have always found the carers & staff to be competent, dedicated & helpful in all aspects of their duties.

Very caring staff. Lovely car home. Smooth process from beginning to mum moving in. Room very comfortable and home very central.

Overall we are more than happy with the service we have received from the excellent administration, food and facilities and caring and professional staff. Thank you.

Was unsure about what a care home was like. I was shown around, and everything explained to me. Dad is now in his room and is very happy. Certainly helps with the strain on the family.

Very pleased with Mum's care. All staff are lovely and look after Mum well, and Mum is happy, which is the main thing. The only thing I would like to see is more activites especially outside the care home setting - Mum loves outside and would love to get out more. I know they have a minibus but no one to drive it so hopefully before the better weather comes in - a sea trip down the beach or even to the shops she would love.

Overall am pleased with the care my uncle gets. If I had any complaints it would the response time to personal alarm staff are maybe a bit understaffed.

The nursing home is warm & friendly, honest & operates with integrity. The staff always takes the time to answer any questions. The care & love my mum receives is second to none. Mum has settled into the home well & enjoys food. It feels like a happy place.

My husband came into care on 4th September 2025 and has been very well looked after, both welfare & medication-wise. He has begun to settle into this environment, which is a weight of off my mind and our families too.

Our family are delighted with the care my mother receives. The home is modern, spacious and well appointed. The staff are attentive, supportive and take great care of mum. Overall we could not be happier!

I write this on behalf of my wife, who has stayed here for the past 6 weeks. Overall, I have found the staff and facilities excellent, always understanding patients' needs. I appreciate that they, at times, don't have an easy job. Everything is run very professionally. Cleanliness - spotless

Very attentive, caring. Food is plenty and a good choice. Kept clean. Nothing is too much trouble. Music and singing is good.

The staff from the minute you press the door bell are kind and very friendly. What I have witnessed my mum care needs are met. The bedrooms are always clean and tidy my mother is quite content living here and she enjoys the company of the workers when they are working with her. I personally do not have any problem with the care within the home.

I find Claremont lovely and the staff very pleasant and caring.

My gran moved into the Claremont in the spring of 2020 during covid times. Generally the staff are pleasant, her room is clean and relatively comfortable. The majority of the nursing staff appear caring and friendly. However there are areas which need improvement. The food quality could be better as meals often lack variety and flavour. There aint many activities for the residents which can make their days feel long and dull. Another issues is communication. A member of the family stays overseas and at times finds it difficult to get through on the telephone. If these issues were addressed it would make a difference to the overall experience for you residents and their family alike.